Consulting Servive Center

A: Dear Gilma Velasquez, We would like to tell you that we will ship your order out this week.

A: Dear hannah knise, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Tamara Sands, We are sorry for the delay, we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50331764158&requester=WT/trackdetails

A: Dear Dionna Gordon, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Rashell M, We are sorry to hear that,we will cancel these orders and will refund you money.

A: Dear JESSICA RANALLI, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Amy Burns, We are sorry to tell you that the frame#Nocturne 59260 floral_c is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

A: Dear Laura Luna, The 2 cases were shipped separately from your glasses, so they will arrive in a different package. Please don’t worry, we will send them out to you as soon as possible. Let me know if you have any other questions.

A: Dear jaquita.ebron, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear SHAUN Mason, We are sorry for the delay, we will ship your order out next week.

A: Dear Emalee Hurst, Thank you for contacting us regarding your order #80926241318181 and frame MC139. We are sorry to hear the frames are not what you expected. Could you please share more details about what you are dissatisfied with?

A: Dear Janie Maple, Thank you so much for reaching out and loving our Yoai Christmas white small frames. We truly appreciate your interest. Unfortunately, we are unable to provide the frame as a free gift. However, you may redeem other frames using the points in your account, or apply our website promotional offers to get discounted frames. Please let us know if you need help locating the points redemption page or available coupons.

A: Dear Ali Wagner, We would like to tell you that we will ship your glasses out this week.

A: Dear Renee Stephii, Please don\'t worry, we will ship your order out this week.

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Eames victoria, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Eames victoria, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Laura, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear fabiola Hierro, We are sorry to tell you that the frame#VogueBox LJD58097 floral is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

A: Dear Maston Aida, We would like to tell you that we have shipped your order out. The tracking information shows that it was delivered. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50326227202&requester=WT/trackdetails

A: Dear Renee Stephii, Please don\'t worry, we will ship your order out this week.

A: Dear Ashley Laufenberg, Please don\'t worry, we will redeliver it to you.

A: Dear Ashley Laufenberg, Please don\'t worry, we will redeliver it to you.

A: Dear carrie kramer, Do you have photos of them ?

A: Dear Tiffany Pratt, We would like to tell you that we will ship your order out this week.

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Rashell M, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock, so your orders are delayed, do you want to change other different frames ?

A: Dear mayaalbuerne, Ok, we will process your order and will rush order for you.

A: Dear customer, A great way to check if the frame will fit properly is to compare its dimensions with your existing well-fitting glasses. You can find the frame size marked on the inner temple of your current glasses, usually shown as three numbers: lens width, bridge width and temple length. Match those measurements against the size listed on our product page. If they are close, the new frame should have a similar fit.