Consulting Servive Center

A: Dear mourad rahmani, Thank you for reaching out and thinking of us with the [eyeglassesdeals.com](https://eyeglassesdeals.com) domain. After consideration, this acquisition does not align with our current business priorities, so we will have to pass on this opportunity. Wish you every success in finding a suitable buyer for the domain.

A: Dear Henderson, There may be an additional charge for the lens depending on the prescription and any lens add-ons you may choose. Once the prescription information is entered in on the website you will see all of the lens and pricing options listed.You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Victoria Herrera, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. We would like to tell you that you can check the frames in this link:https://www.wherelight.com/eyeglasses?pd=51&gooodsSort=1&frame=1

A: Dear Carolyn, We would like to tell you that we have corrected it for you

A: Dear Bailie Nielsen, We asked our factory and they said that there is a little flaw on the frame#Neon05 59045 green_black,they need to change a new frame, but this frame was out of stock temporarily. So your order is delayed, we will ship other pairs of glasses out first. When glasses#Neon05 59045 green_black are completed, we will ship this pair to you.

A: Dear Tajana David, You can use your points to redeem frames in the Points Mall.

A: Dear Joanmarie, We would like to tell you that we have corrected it for you

A: Dear linda wilson, We are sorry for the delay, we will ship your order out this week.

A: Dear Marcie, Ok, we have changed it for you.

A: Dear Fields Bennie, We are sorry to hear that,would you please double check the address you filled in order below ? Is it correct ? 1052 Erie Circle ,Stone Mountain ,GA,30087

A: Dear Mickole Lucas, We would like to tell you that we have corrected it for you.

A: Dear Dani McKee, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Laura Tingley, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us whether you want to order bifocal with line lenses ?

A: Dear Melissa Wheeler, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear ELAINE GERMINARIO, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596307185416

A: Dear Susan Starks, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-2269.html?color=brown

A: Dear kristin rogers,We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order.  You can use the coupon to place a new order and don’t need to return these eyeglasses.  Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear kristin rogers,We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order.  You can use the coupon to place a new order and don’t need to return these eyeglasses.  Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear rodney_loewen, We would like to tell you that your item arrived at USPS facility in JACKSONVILLE FL DISTRIBUTION CENTER on August 22, 2026 at 2:47 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear danicaraja, Do you mean Desert Rose tint?

A: Dear Daniel Toliver, Would you please tell us whether you want glasses#Neutral AT1019 grey_orange to be single vision reading glasses?

A: Dear ktlainekret Katie, We would like to tell you that we have returned points to your account.

A: Dear sarahserrano90, We are sorry to tell you that you used other discount in the order, do you want us to change discount to BOGONEW ?

A: Dear Katheryn Hope Capps, We would like to tell you that we have emailed you the receipt.

A: Dear Junel Simeon, We are sorry to tell you that we can not make add value 0.75, so you can not choose it.

A: Dear Dani McKee, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ashley Delaurier, Would you please tell us your correct address so that we can change it for you ?

A: Dear Nicole Nutt, We would like to tell you that we have corrected it for you

A: Dear Danielle Benton, We would like to tell you that we have changed the frame#Vivid(T7212) to frame#MAVERICK in color brown

A: Dear Danielle Benton, We would like to tell you that we have changed the frame#Vivid(T7212) to frame#MAVERICK in color brown