Consulting Servive Center

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

A: Dear Hernandez Julio, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:04 pm on August 25, 2025 in HOUSTON, TX 77061 Do you receive it now ?

A: Dear Emily Davis, We would like to tell you that we have returned points to your account.

A: Dear Yasmin Lopez, We need to confirm the prescription with you since your prism value . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you still don\'t reply us, if you can receive this email, please contact with us as soon as possible.

A: Dear Aubrie Hiskey, Would you please tell us your correct address so that we can correct it for you ?

A: Dear customer, We would like to tell you that you can choose single vision lenses first, then you will find polarized lenses.

A: Dear customer, We would like to tell you that you can choose single vision lenses first, then you will find polarized lenses.

A: Dear Suzan Scal, We would like to tell you that your PD value is 60.5, and we find you\'ve placed a new order, we would like to tell you PD value you filled in new order is correct.

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

A: Dear Antony, we are sorry to tell you that we don\'t have that link.

A: Dear JaKarla Jones, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Lois, You can try to use your FSA card to pay the order first. If it works, it means that you can use your FSA card on our website.

A: Dear Storm Ford, We are sorry to hear that,would you please tell us which card you used ?

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Angela Greene, We would like to tell you that you will receive the package tomorrow. It has arrived at Facility in Mebane, NC, United States

A: Dear Rodolfo Castillo, We have checked your order and original Rx,we find there are add values in the original Rx, but you ordered single vision distance glasses in the order. Are you sure that the lenses you chose are correct ? Would you please tell us whether your father wore progressive lenses before ?

A: Dear customer, We are sorry to hear that, would you please take a screenshot of your shopping bag and send it to us ?

A: Dear Stacey, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300118185 We would like to tell you that the shipping time is 14-18 Business Days.

A: Dear Nelson TaraDactyl, We are sorry to hear that, would you please tell us which pair has problem first ?

A: Dear Nelson TaraDactyl, We are sorry to hear that, would you please tell us which pair has problem first ?

A: Dear customer, We would like to tell you that you can fill distance PD 59 directly.

A: Dear Marg Triplett, We would like to tell you that we have sent the coupon to you via email again, you can check it in your email.

A: Dear Stacy Reynolds,Our pleasure.

A: Dear Beverly Walker, We are sorry to tell you that the Rx you filled in the order is different from the original Rx. We have received photo of your prescription. We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear customer, We are sorry to tell you we don\'t offer that service.

A: Dear Joyce Miller, We need to confirm the prescription with you since add values are different. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Beth Nilsen, We would like to tell you that we have sent it your email address. About picture of \"BEATRIX\", we are sorry to tell you that we don\'t have it now.