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Dena Gardner Time: 2025-04-24 18:08

Q: i need to make sure my address is correct. but i don't know where to do that

A: Dear Dena gardner, We send you an email. Here is the screenshot of your address in your order, please check If anything needs to change,please let us know

jos_92 Time: 2025-04-24 16:40

Q: Can I still get my PD changed? I just placed my order yesterday

A: Dear Joselyn Rosas, Don\'t worry. We\'ve already modified the correct PD for you in the order

jos_92 Time: 2025-04-24 16:39

Q: Hi,I just placed my order of glasses and it included the wrong PD pupillary distance :((. One pair of glasses of glasses was correct with it being OD-R 31 and OS-L 33. The other three say R 32 and L 32. I was wondering if there is still time for me to get the PD corrected to having all of them be OD-R 31 and OS- L 33. I really hope this is still possible. Thank you.

A: Dear Joselyn Rosas, Don\'t worry. We\'ve already modified the correct PD for you in the order

pupfam Time: 2025-04-24 14:11

Q: My order has seemed to be stalled for over a week now is it possible to find out what’s going on with my order I have never seen it this slow before

A: Dear Anne, We are sorry for the delay, we will ship your order out this week.

Gee Time: 2025-04-24 10:52

Q: i I NEED AN INVOICE

A: Dear Gee Robinson, We send you an email. The attachment is your receipt of order 80225070355095 . Please let us know if you have any further questions.

sanchezdarlenys Time: 2025-04-24 10:05

Q: I need information about my order 80325271846269 I did 1 month ago

A: Dear Darlenys Sanchez,We need to confirm the prescription with you since you filled different prescriptions in the order. Would you please tell us whether the original prescription is contact lens\'s prescription ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, would you please contact with us as soon as possible ?

Sheila glad Time: 2025-04-24 08:40

Q: How can I return Glasses, it was not let me put Order number in Thanks

A: Dear Sheila GLAD, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. Which pair of glasses do you wanna return and What was it that you didn\'t like? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.

Lourdes Rodriguez Time: 2025-04-24 08:27

Q: Hello, can you send me my receipt for an order i made on 01/28/2025 for $54.52. Thank you.

A: Dear Lourdes Rodriguez, We send you an meail.The attachment is your receipt of order 20125280727051.

Lourdes Rodriguez Time: 2025-04-24 08:25

Q: Hello. can you please send me a receipt for an order I placed on 01/28/2025 for $54.52. I don't remember the emailed I used when I ordered my glasses. Thank you. Lourdes Rodriguez

A: Dear Lourdes Rodriguez, We send you an meail.The attachment is your receipt of order 20125280727051.

Courtney Stout Time: 2025-04-24 07:41

Q: I am trying to complete a purchase, but your website refuses all of my payment methods.

A: Dear Courtney Stout, Don\'t worry. We\'ve already received your order and three pairs of glasses are all in production.

Pam Karabinos Time: 2025-04-24 04:14

Q: My glasses came yesterday, and the right arm is sprung. The spring hinge is defective.

A: Dear Pam Karabinos, We sincerely apologize for any inconvenience you may have experienced. Could you please kindly take pictures of the borken spring hinge part for us? Then we can check for you.

Michelle Pate Time: 2025-04-24 03:59

Q: How do I send you a picture of the broken frame?

A: Dear Michelle,please send us pictures in email.we received your email.But we can\'t see and open your pictures Could you kindly resend us pictures?

Zuri Jenkins Time: 2025-04-23 22:24

Q: A pair of glasses I had for the order 80125080352241 broke and I was wondering if I was still under warranty and could get them fixed

A: Dear Zuri Jenkins， We sincerely apologize for any inconvenience you may have experienced. Could you please kindly let us know which pair of glasses is broken? And please send us pictures of the broken part ,then we can check for you.

mrs.hdenny Time: 2025-04-23 16:48

Q: I'm ordering progressive glasses and the rx for ADD is 0.75 for both eyes but the lowest option available is 1.00. Can I fix this?

A: Dear Hdenny, We\'re so sorry that we can\'t make the Add which is below 1.00. We suggest that you can choose single vision lenses. Please let us know if you have any further questions.

Patricia DiStefano Time: 2025-04-23 10:55

Q: I was tracking my latest purchase and it shows that a label was created at 4:12am on the 19th of April. Is that the latest update? Has it been given to USPS for delivery yet? Thanks in advance, Patricia DiStefano

A: Dear Patricia DiStefano, We\'re so sorry that the parcel is in the process of being prepared for shipment to the US. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111206212842485110

jenlorenz Time: 2025-04-23 10:40

Q: I recently purchased 3 pairs of glasses.One pair of my glasses has a prescription problem, it seems to be set incorrectly. The others are fine. I need them to be replaced. Thank you

A: Dear jennifer lorenz, We sincerely apologize for any inconvenience you may have experienced. Could you please kindly let us know which pair of glasses has a prescription problem? Then we can check for you.

Sheila Rivera Time: 2025-04-23 08:22

Q: I want a Phone number to call a custumer representative

A: Dear Sheila Rivera, Sorry we don\'t have a phone number for customer representative. You can contact us by email if you have any questions.

Jan Pringle Time: 2025-04-23 08:20

Q: Follow up to my previous question: I forgot to say my prescription is for progressive lenses. The PD is written as "Distance 65" and "Near 62." How should I enter it?

A: Dear Jan Pringle For progressive lenses, the PD is 65mm. Please let us know if you have further questions.

Jan Pringle Time: 2025-04-23 08:17

Q: My prescription is written with a PD of "Distance 65" and "Near 62." How should I enter it on your site?

A: Dear Jan Pringle, For progressive lenses, the PD is 65mm. Please let us know if you have further questions.

Michelle Pate Time: 2025-04-22 17:33

Q: My Marlo glasses frame broke and all I did was push them up on my nose because they were sliding down my nose at work. I've only had them since the 1st of Feb 2025. I ordered them in Jan 2025. Is there any way to get the frame replaced? My ordered #80125121105416 . Michelle Pate 2556 Franks Drive, Madison Indiana 47250

A: Dear Michelle Pate, We sincerely apologize for any inconvenience you may have experienced. If it is convenient, please take a picture for us and then we can check for you.

Deborah Gilbert Time: 2025-04-22 15:11

Q: My PD is 57 and the options only go as low as 58. Am I able to order glasses thru your company?

A: Dear Deborah Gilbert, There are many frames in our website and different frames have different PD ranges。 You can filter the glasses that fit your PD 57 mm on our website Please let me know if you have further questions

lydia tyburski Time: 2025-04-22 14:38

Q: Hello, I think I May have entered my prescription in wrong.

A: Dear Lydia tyburski, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Charla Neuman Time: 2025-04-22 14:32

Q: Hello, I ordered two pairs of glasses and when I pulled up the order, it said payment hadn’t been received. So I paid for them again. Then it showed that I had ordered them twice and the first two pair should be on the way. please cancel order 80425122202357 since I already paid for the duplicate order. thank you.

A: Dear Charla Neuman， Ok no problem. Don\'t worry. We will cancel the order 80425122202357 and arrange the refund $98.95 for you asap.

T Fejiro Time: 2025-04-22 13:34

Q: Hello. Lakin White frames. Please send me pictures so I can see true color. Thanks.

A: Dear T Fejiro, Pictures of frames #Kiana white color and #Lakin white color are attached,please check. Please kindly let us know if you have any further questions.

Mary Valentin Time: 2025-04-22 11:00

Q: Good afternoon Two weeks ago, I ordered some glasses for my son (order #20325281428159), who has poor vision in one eye (RT). I took him to the ophthalmologist, and his prescription changed. I'd like to know, since the frames are new, what should I do next based on your claims policies?

A: Dear Mary Valentin, Would you please take a photo of the new prescription and attach it in the email so that we can check it for you ?

Julieta Cervantes Time: 2025-04-22 10:53

Q: Necesito cambiar mi dirección de el pedido mi nueva dirección es 5772 Ortega st Sacramento CA 95823

A: Dear Julieta Cervantes, We would like to tell you that we have corrected address in the order for you.

T Fejiro Time: 2025-04-22 09:49

Q: Hello. The Kiana frame, white color. Please send me a picture of the actual frame so I can see the true color. Thank you.

A: Dear T Fejiro, Pictures of frames #Kiana white color and #Lakin white color are attached,please check. Please kindly let us know if you have any further questions.

smalleyjulie12 Time: 2025-04-22 09:10

Q: I need to return my glasses. It's order # 80325281049358

A: Dear Julie Smalley, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. What was it that you wanna return glasses? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.

Alyssa Lelievre Time: 2025-04-22 04:06

Q: My recent order is being returned to sender by the post office I put in my new shipping address in brick, NJ on my order and they were shipping to my billing address instead and are now being sent back as undeliverable. Please send replacement to the PROPER Address listed on the order asap.

A: Dear Alyssa Lelievre, We\'re so sorry to hear about this. Please help reconfirm the address in your order. If anything needs to modify,please let us know. When we receive the returned package, we will re-arrange the shipment to the correct address

FRANCES WOOTEN Time: 2025-04-21 15:38

Q: I received my glasses but I can not see out out them. My vision is blurry with them on. Thank you,

A: Dear FRANCES WOOTEN, We sincerely apologize for any inconvenience you may have experienced. We checked the Rx in your order and it\'s correct. But there is no PD value in your Rx. The PD is very important to your vision. We make the lenses according to your PD. Could you contact your doctor/optometrist to get your PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And let us know your PD value, then we can check if the problem of PD that causes your vision is blurry.

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