Consulting Servive Center

A: Dear lindaef90, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Safiya, Thanks for reaching out! Let us clarify this for you: 66.00 is your husband’s distance PD — used for single-vision distance lenses, for daily far-vision tasks like driving, walking or watching TV from a distance. 63.00 is his near PD — used for dedicated reading/near-vision lenses, for close-up work like reading books, using a phone or working at a computer. When both PD values are used together, they apply to progressive (no-line bifocal) lenses, which cover far, intermediate and near vision all in one pair of glasses. And you only need to fill distance PD value 66 The 40.00 limit you see in the system is set for monocular (single-eye) PD entry. Your numbers are binocular (both eyes combined) PDs. For reference, a 66mm binocular PD equals roughly 33mm per eye, which fits well within the 40mm per-eye limit. Almost all our frames work with dual PD prescriptions. Frame style does not restrict this — PD values are only used to align the optical centers of the lenses correctly during manufacturing. Let us know if you need help placing your order!

A: Dear sescily Daniels, Please don\'t worry, would you please double check the address below ? Is it correct ? 1046 Ivy hills circle,Birmingham,AL,35216

A: Dear toddhorvath1, We would like to tell you that you can click the selected frame type again to deselect it.

A: Dear Kimberly Bird, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Sydney, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear nfreeman7 Please don\'t worry, would you please double check the address below ? Is it correct ?31014 S Imperial Path Ln,Spring,TX,77386

A: Dear Jennifer Jacobs, We would like to tell you that we have corrected it for you

A: Dear LaKisha Hunt, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear laurabelarbi2, We are sorry to hear that,would you please tell us order number first ?

A: Dear Manda Phillips, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Carmin McCann, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear amcbg5, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Charlyce Samuels, Ok, we will cancel order#80726131019396 and will refund you money.

A: Dear loutre_nordique, We are sorry to tell you that we don\'t have canadian site.

A: Dear Kara, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

A: Dear LaKisha Hunt, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Sescily Daniels, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 6:01 pm on July 13, 2026 in BIRMINGHAM, AL 35216. Do you check your mailbox ?

A: Dear Faryqueen20, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of July 14, 2026 at 9:51 pm, it is currently in transit to the next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596300245636

A: Dear Fabian Richmond, Concerning your case,we can refund you money $10, would you please tell us whether you can accept it ? And please tell us correct city name. The address you filled in the order is incorrect.

A: Dear Crystal Sawyer,We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Yowanda Richardson, We are sorry to hear that,would you please tell us which pair makes you dizzy ? About color of lenses,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear valcherubin2, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear valcherubin2, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Joshua Martin, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Kara, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

A: Dear Joshua Martin, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear brooklynvalley, About order#20626301442406, we have fixed it, you can check it later.

A: Dear margester, We would like to tell you that we have shipped your order out. And you will receive it today. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50301123263&requester=WT/trackdetails

A: Dear Jess Faulkner, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And the shipping time is 7-14 business days. We have checked your tracking information and it shows that your item departed the USPS facility in PITTSBURGH PA DISTRIBUTION CENTER on July 14, 2026 at 11:07 pm. The item is currently in transit to the destination. You will receive it soon.