Consulting Servive Center|WhereLight

meghann Guerrier Time: 2025-04-29 20:36

Q: i recently placed an order and since i have ordered before i thought the "me" prescription was actually my prescription but i think it was a default prescription that was added to the site without me realizing the order was placed wrong. is there a way we can make sure the order is processed with my correct prescription? Order Number: 80425261835577

A: Dear Meghann Guerrier, We\'ve already sent you email with the Rx in your order.please check and confirm. If you need to change Rx,please let us know asap

Anna Roark Time: 2025-04-29 13:11

Q: Hello! The Kandi frames that I received with my order # 80325171742200 has already broken in three separate places, causing me to have to glue them. I've ordered from you countless times and have NEVER had an issue like this. I don't know if these frames are faulty or what? I would gladly send you photos. Thanks. Anna

A: Dear Anna, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the pictures of the broken part so that we can check for you?

cdwi27 Time: 2025-04-29 12:23

Q: I paid for transition lens these don’t change

A: Dear CAnna Williams, We sincerely apologize for any inconvenience you may have experienced. Please help put the photochromic glasses on a piece of white paper and place them outside in the sunlight for 5 minutes, then take a picture and provide pictures to us. Our technician will check the cause. By the way, please don\'t put the photochromic glasses in the car, as the protective film on the car glass will affect the sunlight exposure and affect the effect of the photochromic glasses.

B Kyrie Time: 2025-04-29 11:39

Q: Zenia glasses. Is it correct that you have to have 70pd and above to order these!?! i really love them but my pd is 65??? Please advise

A: Dear B Kyrie, There are many frames in our website and different frames have different PD ranges. For Zenia , the smallest PD that can make is 70mm. it cann\'t make your PD 65mm You can filter the glasses that fit your PD 65 on our website. Please let me know if you have further questions

Sanders Chloe Time: 2025-04-29 11:28

Q: Good afternoon. I’m looking to speak with a representative about the status of my order.

A: Dear Sanders Chloe, We are sorry to tell you that Odessa in tortoiseshell is out of stock temporarily. So your order is delayed. Do you want to change other frame ? If you want to change to other frame, you can choose a frame which the price is around $15 And please send us the link of the new frame. To express our apology, we will send you a small gift.

anelsonabdiel Time: 2025-04-29 09:16

Q: Si buenas hice una orden pero me equivoqué y puse dos espejuelo iguales quisiera poder cambiarlos por otros

A: Dear Nelson Abdiel, Ok, we would like to tell you that we have changed the frame. We have checked your prescription and the prescription you filled is correct.

ccJohnson13 Time: 2025-04-29 08:53

Q: I just placed an order on Sunday and discovered that my PayPal address is incorrect. I emailed you asap, but I am concerned that I missed the address confirmation window. When I emailed customer service it said I would hear back in 3-4 days, but I am concerned that it will be too late to change my shipping address. What should I do? Order #80425271949237

A: Dear Clare Johnson, We also receive your eamil. We\'ve already changed to the new address for you in the order.

Lindsey Hoose Time: 2025-04-29 08:04

Q: Hi good morning, my dr. Accidentally wrote the wrong script. I have the new script. I'd like to exchange the glasses for the correct script. What are my next steps?

A: Dear Lindsey Hoose, Please send us the picture of your new Rx, then we can check for you

Castro Maria Time: 2025-04-28 17:36

Q: Son bellas

A: Dear Castro Maria, Thank you for loving our glasses. What can we do for you？

Jorriem Akia Time: 2025-04-28 17:02

Q: Hi, the sakura frame out of order #20125201332301 broke yesterday. Though I know it is outside of the 30 defective window it's still within the 90 day window to return glasses as they arrived to me on 30 January. Given that this 90 days hasn't expired I was wondering if there's anything you can do about the broken frames? They weren't handled roughly and were not worn every day as she has many pairs of glasses. One of the arms broke off

A: Dear Joye Manley, We sincerely apologize for any inconvenience you may have experienced. If convenient, please send us pictures or video of the broken arms part for sakura frame so that we can check for you.

ms.sharris Time: 2025-04-28 16:47

Q: I am unable to complete my order.

A: Dear Sharris, Coud you kindly send us picture or video of the stuck part in our website when you pay? Then we can check for you

ms.sharris Time: 2025-04-28 16:39

Q: I am unable to complete my purchase.

A: Dear Sharris, Coud you kindly send us picture or video of the stuck part in our website when you pay? Then we can check for you

Tasha Butler Time: 2025-04-28 16:30

Q: I place an order with a shipping fee of $20 to receive my order early. My order number is 80425180722273 I have not received my order according to the shipping time allotted. I would like to request a refund of the shipping fee

A: Dear Tasha Butler , We checked the tracking number and it shows it\'s still in transit. And the parcel is expected to be delivered by May 2,2025，please see screenshot. If you don\'t receive your package later, please contact us. You can also check the logistics information here。 https://tools.usps.com/go/TrackConfirmAction?tLabels=9235990358940000350239

dgranafeliu Time: 2025-04-28 16:12

Q: the bifocal is to high I see blurry most of the time no matter. I have to put the eyeglasses in the bridge of my nose, the frame is to small for me sadly

A: Dear Desiree Grana， We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair of glass is blurry? and which pair of glass is too small? At the same time, Could you resend us the picture of original Rx beacuse we can\'t open the Rx picture you upload in the order? So that we can check for you

Tammy Maynard Time: 2025-04-28 15:47

Q: I received my order. But one of the pair of glasses the arm is loose and the screw will not tighten.how do I get a new pair of the exact same thing. Exchange it. Order number 20425130848337 glasses no. 58040

A: Dear Tammy Maynard, We sincerely apologize for any inconvenience you may have experienced. If convenient, please send us pictures or video of the loose arms part so that we can check for you.

Erica OMara Time: 2025-04-28 14:26

Q: I just received my glasses that have attachable sunglasses. It seems the left lense of the sunglasses is blurry. Is there a way to just get the sunglass part? The actual glasses are great.

A: Dear OMara Erica, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair of attachable glasses is blurry? If convenient, please send us pictures so that we can check for you.

Yajaira Vazquez Time: 2025-04-28 12:46

Q: Where dose the eye glasses mail from

A: Dear Yajaira, our factory is in China.and the glasses will be shipped from China

Brooks Wayne Time: 2025-04-28 11:16

Q: My glasses seem to be damaged with the frame. It won’t sit properly on my face and it’s spaced out too much. Please see my order number 80425082046549

A: Dear Jowayne Brooks, We sincerely apologize for any inconvenience you may have experienced. If convenient, please send us pictures of wearing the glasses and the broken part so that we can check for you.

Leisha Johnson Time: 2025-04-28 11:03

Q: #order 80325191253343 $58.90 REPLY back my address has never change I’ve been receiving glasses from your company for over 2years so your company made a BIG MISTAKE my address has not change 6857 Covington Highway #337 Lithonia Ga 30058 I want my glasses ASAP and want to be accommodated with some type of discount, it has been almost 60 days since I ordered these glasses and the way I feel I would not do any business any more business with you due your bad customer service….. remake my glasses and send them to me right away or refund my money and I mean it $58.90 I am tired of going back-and-forth with this company. It does not make any sense. Bad customer service.

A: Dear Leisha Johnson, ok, we will remake the glasses for you, but we are sorry to tell you that you filled incorrect address and email address in the order#80325191253343. We suggest you to email us the new order number after you place the new order, we will double check the address for you.

sanchezdarlenys Time: 2025-04-28 10:00

Q: I am requesting a refund for my order. The prescription doesn't seem correct, and I no longer want to make the glasses. Please issue me a refund using the same payment method I used.

A: Dear Darlenys Sanchez, Ok, we will cancel your order#80325271846269 and will refund you the money.

Taiche Olmo Time: 2025-04-28 08:20

Q: Hola hice un pedido con ustedes y uno.de los.lentes llegaron cm abiertos demás me explico cm demasiado anchos bajo la cabeza y se me caen

A: Dear Taiche Olmo, We sincerely apologize for any inconvenience you may have experienced. Could you please let us know which pair of glasses is too wide? If convenient, please send us pictures so that we can check for you

Danielle Benton Time: 2025-04-27 17:33

Q: Hi! I recently ordered the Carola glasses and noticed they are going to be too big. I fell in love with them before even checking the size which is a large. I wear a medium. I JUST ordered them like 30 minutes ago, so is it possible to switch out these glasses? Thank you.

A: Dear Danielle Benton, Okay no problem. You can choose medium frame in our website and let us know the name and color of new frame. Then we can change it in the order for you

Johanna Slaysman Time: 2025-04-27 16:56

Q: The address is wrong. I need to change it. Order number 80425271654061

A: Dear Johanna Slaysman, Please let us know the new address asap. Then we\'ll changed to the new address for you in the order

Elizabeth Hamann Time: 2025-04-27 15:22

Q: Hello, can you please delete my account email:lizhamann@hotmail.com. This email is no longer active and I also no longer need the account. Thank you

A: Dear Elizabeth Hamann, okay no problem, We\'ve deleted the account lizhamann@hotmail.com for you.

Charlene Liggens Time: 2025-04-27 13:00

Q: Order# 20425120947351 The prescription on one per of glasses is perfect, the other is not. I'm having issues seeing through the Dawes. However, the Hank is perfect. It's the exact same prescription. How do I return the Dawes?

A: Dear Charlene Liggens， We sincerely apologize for any inconvenience you may have experienced. We can remake frame#Dawes 20101 for you. But we want to figure out the reason. We checked your order and it could be the frame size or the position of the frame on your face. Could you kindly help send us pictures of wearing these two pairs of glasses? Then we can check for you

sanchezdarlenys Time: 2025-04-27 11:36

Q: It is OD + 1.00 OI +1.00 x 45*

A: Dear Darlenys Sanchez, Sorry, we don\'t understand your Rx,would you please tell us whether your sph values are zero ? If you don\'t know this, we suggest you to ask your doctor about this.

C Time: 2025-04-27 09:00

Q: Hello, I am trying to make a purchase, but the website gets stuck when I add glasses to the cart. It won’t add any type of glasses to the cart. Is there something I should be doing differently?

A: Dear C, Coud you kindky send us picture or video of the stuck part in our website? Then we can check for you

kbrawner76 Time: 2025-04-27 05:13

Q: Good morning, how long are the glasses warranted for? Mine are less than a year old and the left “arm” ? Of the glasses broken last night they literally fell of thought it was just a missing screw but the plastic is actually broken. I where these all day and I don’t remove until I sleep at night.if not covered I have no problem ordering another pair just thought I would inquire.these are the Bella 20824090825384. I can send photo if you would like. Thank you Karen Brawner

A: Dear Karen Brawner, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us pictures of the broken part? Then we can check for you

rrgood127 Time: 2025-04-26 16:57

Q: Return Cynthia. Tight around temples.

A: Dear RRGOOD, We sincerely apologize for any inconvenience you may have experienced. Could you please let us know the order numer beacuse we can\'t find your order by searching your email and name? If convenient, please also send us pictures of Tight around temples part so that we can check for you

Susan Ramsey Time: 2025-04-26 16:43

Q: Do yall keep the prescription from the last order?

A: Dear Susan Ramsey, You can find previous prescriptions in your account. We send you email to you.This is the prescription we found in your previous order, please check it out.

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