Consulting Servive Center|WhereLight

Stella Mason Time: 2026-03-12 21:40

Q: I want to change the color of my glasses from purple to pink

A: Dear Stella Mason, Sorry, do you mean that you want to change frame#dominic in purple to frame#dominic in red ?

Colleen Anderson Time: 2026-03-12 18:24

Q: My order is still in production, but I ordered on 2/27. It appears that only one pair os holding up the shipment, which I paid extra to receive expedited, because I broke my last usable pair. It's been two weeks. I'm practically blind. This is not at all like my previous 2 orders with Wherelight. What's going on? Order #80226271813421

A: Dear Colleen Fadgen, Ok, we will ship out completed glasses out first.

cordellaray08 Time: 2026-03-12 18:15

Q: The legs on my glasses are loose. I cannot figure out how to request a refund. Please help

A: Dear Michelle Tipton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a video of the glasses to show us the problem first?

Diamond Floyd Time: 2026-03-12 17:16

Q: I am having trouble checking out there is no option. I would like to make this order before the glasses I chose sell out and or the prices change.

A: Dear Diamond Floyd, We are sorry to hear that,would you please take a screenshot of it to show us the problems in details ?

Shanda Gibson Time: 2026-03-12 16:13

Q: I just placed an order but sent to a wrong adress how can I fix this

A: Dear Shanda Woods, We would like to tell you that we have corrected it for you

vdisher.7 Time: 2026-03-12 15:34

Q: How long til my order ships?

A: Dear customer We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202388438

marianne zukowski Time: 2026-03-12 14:32

Q: Did i place an order

A: Dear Marianne Zukowski, We would like to tell you that you placed orders on our website before.

Alex Time: 2026-03-12 13:46

Q: I'd like a pair of prescription sunglasses, but don't see how to make that work.

A: Dear Alex, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tara Story Time: 2026-03-12 13:28

Q: I’m not finding any glasses with a lower PD range. My new RX says Distance PD 60.5 & Near PD 57.5. (I’m new to having two PD’s: I did not know that was a thing.) Can you help me with some options?

A: Dear Tara Story, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

rana augustine Time: 2026-03-12 12:55

Q: My order 80226160741557 was delayed and I never received my 30% coupon discount. Please advise. I just received the glasses today in the mail.

A: Dear Rana Augustine, We would like to tell you that we have emailed you the code. And the tracking information shows that your package has been delivered.

rana augustine Time: 2026-03-12 12:53

Q: My order # 80226160741557 which was ordered on 2/16/26 but delayed. I never received the coupon 30% off for the delay.Please advise.

A: Dear Rana Augustine, We would like to tell you that we have emailed you the code. And the tracking information shows that your package has been delivered.

Isabella Norikov Time: 2026-03-12 12:42

Q: Why is it that my orders have disappeared under my account and I cannot see any of my info!!!!

A: Dear Isabella Norikov, Do you log in email account: ms.norikov@gmail.comL ?

Herrera Lillian Time: 2026-03-12 12:09

Q: My glasses didn’t come in. I order two pairs and the box only has one pair

A: Dear Herrera Lillian, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses you received from us? Was the package broken when you receive it ?

Kathy Manchester Time: 2026-03-12 11:33

Q: My husband needs computer glasses. His doctor told him it would be the same prescription as his regular glasses. They just changed the lenses. Is that correct?

A: Dear Kathy Manchester, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

lgypsy Time: 2026-03-12 11:26

Q: I have a pair of wherelights and now all glasses say my pd is too small for lense -- ALL OF THE GLASSES help??

A: Dear customer, Would you please tell us which frame you want to order ?

Lambert Chelsea Time: 2026-03-12 10:18

Q: I have tried making a payment multiple times, and even bought a pre-paid Visa gift card to try and make the payment, but it won’t go through. Do you have a known issue with Visa allowing payments?

A: Dear Lambert Chelsea, We asked our payment platform and they said that they don\'t support your card, so sorry for this.

donnamorrow05 Time: 2026-03-12 10:09

Q: Just want to know about the pink glasses that I was not able to read anything through, if possible can I just keep for the frame and not be charged for the prescription

A: Dear customer, Sorry, for pink pair, do you mean that you want it to be single vision reading glasses ?

Tamara Ortiz Time: 2026-03-12 09:44

Q: 80226220339188 Quiero saber estatus de mi orden. Gracias

A: Dear Tamara Ortiz, Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124588960

Phalesia Pilkington Time: 2026-03-12 09:12

Q: 80326050545265 Is my order number. I really need these glasses before the 21st! I paid for upgraded shipping. It’s been almost a week since I’ve ordered. No word. Please advise! Thanks.

A: Dear Phalesia Pilkington, We are sorry to tell you that the frame#Karman B51203 white_black is out of stock temporarily, so your order is delayed,do you need us to ship other completed glasses out first ?

Burcher E Bernette Time: 2026-03-12 08:09

Q: I see my order is going to my location collection in the US so it should be ok on delivery.

A: Dear Burcher E Bernette, The price of shipping method is $15, but the production time of different shipping method is the same. Are you sure that you want to change shipping method ?

lgypsy Time: 2026-03-12 07:40

Q: WOULD LOVE TO REORDER ROOSEVELT FRAME IN SAME COLOR AS BEFORE BUT NOT SHOWING AVAILABLE WOULD THIS BE POSSIBLE

A: Dear customer, We are sorry to tell you that this frame is out of stock now, sorry for this.

Allen Melissa Time: 2026-03-12 07:26

Q: I don’t want a free pair of glasses! This should not be holding up my order!

A: Dear Customer, Ok, we will ship the completed glasses out today.

Tameri Harris Time: 2026-03-12 06:23

Q: Can you guys please email me a itemized invoice to submit for FSAHSA verification?

A: Dear Tameri Harris, Sorry, would you please tell us order number first ?

Lambert Chelsea Time: 2026-03-12 03:19

Q: Yes. I have tried multiple times. I even got a prepaid gift card and tried usung it but it won't go through. Do you have a known issue with Visa?

A: Dear Lambert Chelsea, We asked our payment platform and they said that they don\'t support your card, so sorry for this.

Yesenia Gonzalez Time: 2026-03-11 20:17

Q: I would like the status on my order (Order #20226131025420). It's been almost a month. I paid almost $22 in shipping.

A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.

katelynfranco7 Time: 2026-03-11 18:03

Q: My ADD is +0.75 but yours only starts at +1.00

A: Dear customer, We are sorry to tell you that we can not make add value 0.75, we suggest you to choose single vision lenses directly.

Linda Jones Time: 2026-03-11 17:36

Q: I received my glasses and the PD is incorrect

A: Dear Linda Jones, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Christine Moreno Time: 2026-03-11 16:15

Q: Hi I'm having issues I needed to edit order before paying it but ended up canceling it with my 100$ coupon. (again) now I cannot access it again to complete it. Help! I just wanted to change the shipping to the standard.

A: Dear Christine Moreno, We would like to tell you that we have emailed you new code.

Courtnie Madrigal Time: 2026-03-11 13:42

Q: Why is my order not shipped? We ordered on 2/28 and there has been no movement on the order since 3/8. We also selected a quicker shipping

A: Dear Courtnie Madrigal, We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Sherrae Time: 2026-03-11 12:34

Q: Where's my order?

A: Dear Sherrae, We would like to tell you that we have shipped your order out. And it shows that it has been delivered today. Do you receive it ? You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50306698554&requester=WT/trackdetails

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