Consulting Servive Center

A: Dear Annessa Smith, Ok, we have correct it for you.

A: Dear Mistie Chandler, About order#80625251802147, In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? About order#80625271154235, would you please tell us which pair has problem ?

A: Dear Christa Scott, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Sally Catena, We would like to tell you that we have converted single vision distance Rx to single vision reading Rx. We have corrected Rx of glasses#Sims 93308 in tortoiseshell color, glasses#Arlette 7115 in floral color and glasses#Opulence TR9021270 in brown color. So these three pairs of glasses will be single vision reading glasses.

A: Dear Marissa Bluzer, We are sorry to hear that, would you please tell us your correct address so that we can correct it for you ?

A: Dear Emalee Hurst, We would like to tell you that your item departed USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 26, 2025 at 11:29 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Guevara Savanna Jo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ransom Tina, We would like to tell you that we will ship your order out this week.

A: Dear Carmen, We are sorry to hear that, would you please tell us your correct address and your order number so that we can correct it for you ?

A: Dear Mary Purkett, Would you please tell us which pair you want to add ?

A: Dear Victoria Caudillo, We would like to tell you that we have correct it for you

A: Dear Polly Snyder,  We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? We have sent the address you filled in the order via email. If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

A: Dear Jenny Flores, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $28.35 coupon which is the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear Taylor, We are sorry to tell you that we can\'t make this frame#Keith with prescription lenses, so you can choose \"frame only\". Sorry for this.

A: Dear Taylor, We are sorry to tell you that we can\'t make this frame#Keith with prescription lenses, so you can choose \"frame only\". Sorry for this.

A: Dear Maria Gema Teran, We are sorry to hear that, but would you please tell us whether other pair is good ?

A: Dear Quintina, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300130972

A: Dear Jodi Firat, We would like to tell you that we will ship your order out this week.

A: Dear Theresa, We are sorry to hear that, please tell us your name, nickname and email, then we will change them for you.

A: Dear Quintina, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300130972

A: Dear Sosanna Folz, We have reset the password for you and have sent new password to your email address.

A: Dear Linda Dambreville, Would you please tell us order number and send us photo of the glasses you want to add ?

A: Dear Kathleen McClure, We are sorry to tell you that we don\'t make progressive sunglasses with polarized lenses. So you can not find it. But we can make single vision lenses with polarized tint.

A: Dear Joyce Miller,Thank you, and we have receive it,but we are sorry to tell you that two frames you choose in the order can not be processed with your correct PD . Do you want to change other frames?

A: Dear Sonya Sikes, We would like to tell you that we have correct it for you

A: Dear Jean Swearman, We are sorry to hear that, but would you please tell us whether correct PD value is 70 ?

A: Dear Omayra Perez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which pair has problem ?

A: Dear Adora Newsome, We are sorry to hear that, would you please tell us the reason why you want to return first ?

A: Dear Lott Lauren, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Dani Lea, We would like to tell you that we have correct it for you