Buy Prescription Glasses Online at Affordable Prices

msedmunds Time: 2026-08-26 10:11

Q: Just wanted to ask how long is the process and how long is economy shipping typically

A: Dear msedmunds, We would like to tell you that we will ship your order out next week. The shipping time is 14-18 business days.

Jon Buckley Time: 2026-08-26 09:33

Q: Why can't I buy the five dollar lenses? Why do I have to upgrade to get the glasses? Am I doing something wrong?

A: Dear Jon Buckley, We are sorry to hear that,would you please take a screenshot to show us problem in details ?

RUDELL MAYERS Time: 2026-08-26 07:38

Q: I have two pair of glasses I just recently brought and the stones fell out. I'm not sure where they went. I have been a customer for many years I Love my glasses but this time I'm so disappointed. Even some of my recent glasses before this order are falling apart. Wherelight is my go to company for all my glasses. I even tell many people from all over the world about your glasses, what's happening? I Pray your quality hasn't gone down. I really enjoy my many purchases, except for my unfortunate loss of my stones. Some I didn't know they fell out until I was told, how embarrassing while wearing them. I'll take a picture of them all and send them to you. Thank you in advance for your help. Thanks again, Rudell Mayers

A: Dear RUDELL MAYERS, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Shannon Robinson Time: 2026-08-26 06:16

Q: Dear WhereLight Support, I am contact you in reference to order # 80826150926331. I am writing regarding my recent order, which I paid extra to have shipped via Express Delivery. Per your policy, express delivery states the package should arrive within 9 business days. Today is the 8th business day, and the UPS tracking status has been stuck on "Label Created" with zero movement since August 24th. Because the carrier has not scanned the package, it is impossible for the order to arrive by the 9th business day deadline tomorrow. Per your logistics delay policy, I am requesting a full refund for the extra express shipping fee I paid, as the delivery timeline was not met. Please let me know when this refund will be processed back to my original payment method. Tracking Number: 1ZG841J50319853996

A: Dear Shannon Robinson, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon. Please don\'t worry, you will receive it soon.

brandonengland614 Time: 2026-08-26 05:47

Q: Hi there! I see my order is still processing! Do you possibly know when these will be shipped?? Please update me with the status and latest tracking number when shipped! Also, can you somehow rush the order?? Thank you so much! These are very necessary at this time! Thanks again!

A: Dear Brandon ENGLAND, We are so sorry for the delay. We are sorry to tell you that the frame#Bblythe is out of stock temporarily, so your order is delayed,we will ship your order out next week.

Braxtonalexis8930 Time: 2026-08-26 05:37

Q: I was not able to get my prescription in my frames due to no number on the arm of the frame

A: Dear Braxtonalexis8930, Do you have photo of that frame ?

Dafrie Richmond Time: 2026-08-25 19:20

Q: Hello, I am trying to complete the after service section without luck. I can't seem to get past the describe problem area. My order number is 20826031651215. The issue is that neither pair of the glasses change in the sunlight. I ordered photochromic lenses. I would like to have the glasses made again.

A: Dear Dafrie Richmond, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Tianna Time: 2026-08-25 18:04

Q: U.S. this company real?? I ordered almost one month ago and no glasses yet

A: Dear Tianna, We are sorry to tell you that the frame#Cateye , frame#Vertex orange and the frame#Vertex green are out of stock temporarily, so your order is delayed,we will rush order for you when they come back.

Tianna Time: 2026-08-25 18:02

Q: Where is my order??? 80826130439254

A: Dear Tianna, We are sorry to tell you that the frame#Cateye , frame#Vertex orange and the frame#Vertex green are out of stock temporarily, so your order is delayed,we will rush order for you when they come back.

Venditelli Sue Time: 2026-08-25 17:56

Q: Your site says my first order is closed. I have not received my glasses. Can you give me a tracking number so I can see where they are.

A: Dear Venditelli Sue, We sent emails to confirm the prescription with you since your sph values and cyl values are all positive .But you didn\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money

911family Time: 2026-08-25 17:38

Q: How can I track my order

A: Dear Kalynn Mccune, We would like to tell you that your item was delivered in or at the mailbox at 12:53 pm on August 22, 2026 in GLENDALE, AZ 85302. Do you receive the package ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306168636

Raja Fawad Time: 2026-08-25 15:01

Q: Hello I like to refund order and how it working ?

A: Dear Raja Fawad, We are sorry to hear that,would you please tell us the reason why you want to return ?

DIANA GRAY Time: 2026-08-25 13:26

Q: The Photochromic feature of both of my glasses no longer work. They do not transition as it is suppose to. Please help me

A: Dear DIANA GRAY, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Jeanie Smith Time: 2026-08-25 12:00

Q: I ordered, paid, no record of order now, but was charged. I am going to dispute charges

A: Dear Jeanie Smith, Do you log in correct email account: jeanielovespink@gmail.com ?

Jason Storm Time: 2026-08-25 09:34

Q: I need to know if you folks can work with -7.25 cyl

A: Dear Jason Storm, We are sorry to tell you that we can not make cyl value -7.25 .

Adriana Rivera Time: 2026-08-25 08:45

Q: Hi, I need to edit my Order #20826250832257. One of the glasses is supposed to be sunglasses. Please let me know if I can edit it. Thank you!

A: Dear Adriana Rivera, We are sorry to hear that,would you please tell us which pair you want to add tint ?

Adriana Rivera Time: 2026-08-25 08:44

Q: Hi, I need to edit my order I just made Order #20826250832257. One of the glasses is supposed to be sunglasses. Is there a way to edit the order? Thank you!

A: Dear Adriana Rivera, We are sorry to hear that,would you please tell us which pair you want to add tint ?

Jenet Troche Time: 2026-08-25 05:34

Q: Good morning ! Will you be getting the Asym frames back in stock soon ?

A: Dear Jenet Troche, Sorry, it will not come back in stock in the short term.

robin.anne.lynch Time: 2026-08-24 20:56

Q: I have an unpaid order, but changed my mind to order the green color of the same frame, had measured my PD incorrectly and had forgotten to add the anti-fog to the lenses. So I created a new order that I have in my bag with all of the correct information. The problem that I'm having is that the unpaid order had super hydrophobic added to the lens and I cannot see that option when I try to place the new order with the same frames in a different color. I've checked other frames as well and cannot find that option anymore either. The website says that's still a lens option so can you please help me to add it to the green frame Paloma glasses in my bag?

A: Dear robin.anne.lynch, We are sorry to tell you that we can not make anti-fog coating and super hydrophobic coating at the same time. Do you can not choose them .

joni.mcnease Time: 2026-08-24 18:42

Q: Why hasn’t this shipped?

A: Dear joni.mcnease, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.

Andrea McNamara Time: 2026-08-24 13:57

Q: Good afternoon, the glasses were delivered to our mailbox on the 20 it said but the post office does not have them and the community mailboxes we have were vandalized. Is there a way for the order to be replaced? Thank you

A: Dear Andrea McNamara, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Genesis Flores Time: 2026-08-24 11:30

Q: Hello, My order shows it has "Label Created" status for the last 3 business days (since 8/19). I chose to pay extra for Advanced Delivery. Please advise if this can be pushed to ship out faster - I need these delivered promptly.

A: Dear Genesis, Sorry, we can not change the shipping now, we suggest you to contact your local USPS office directly.

Melissa Purcha Time: 2026-08-24 09:35

Q: Hi my tracking number doesn't seem to be working? Is there anything you can do to help me with this?

A: Dear Melissa Purcha, Please don\'t worry, your package is still in transit. You also can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en/details/7321315930636229

Lucy Scheller Time: 2026-08-24 09:23

Q: Hi I just placed order and address is wrong. Can I pls update before shipping

A: Dear Lucy Scheller, We would like to tell you that we have corrected it for you

Faryqueen20 Time: 2026-08-24 09:02

Q: The tracking number for my last order is 1ZG841J50311853590 But when I tried to track it , it's saying tracking not available, or usps has not received the item. Kindly let me know if I have the right tracking number.

A: Dear Roxanne JOEFIELD, We have checked the tracking information and it shows that you will receive it today.

sutriceb Time: 2026-08-24 06:28

Q: Hello. I paid for expedited shipping in order to get the glasses before travel. When can I expect to recieve my order?

A: Dear sutriceb, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Dawne Altis Time: 2026-08-24 06:16

Q: Order: 80626230819544 Can i get a receipt please for my HSA

A: Dear Dawne Altis, we have emailed the receipt.

Daniel Muhammad Time: 2026-08-24 02:58

Q: Yes, I want glasses#Neutral AT1019 grey_orange to be reading glasses

A: Dear Daniel Muhammad, We would like to tell you that we have converted original Rx to single vision reading Rx for glasses#Neutral. We will process your order immediately.

Jessy Blaker Time: 2026-08-23 18:25

Q: Hello, do you handle prescriptions with prism going up down and in out? I need all of that.

A: Dear Jessy Blaker, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jennefer Orbeck Time: 2026-08-23 11:54

Q: It says my glasses were finished and are being checked. It's been a week how long until I receive them

A: About order#80826130007244 , we would like to tell you that we have shipped your order out,you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596307154757 About order#80826130020176,we are sorry to tell you that the frame#Banded 59256 floral_e was out of stock temporarily, so your order is delayed,but it comes back now. We have rushed order for you and will ship your order out asap.

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