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AMY FORTNER Time: 2025-10-07 16:40

Q: 21025022011518 order number Please tell me if these will be shipped and arrive on time. I paid for expedited shipping on them and if they aren't going to arrive in the stated time I would like a refund on my shipping. Thank you

A: Dear AMY FORTNER, We would like to tell you that we\'ve shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50302727323&requester=WT/trackdetails

theresabeazley Time: 2025-10-07 13:06

Q: I ordered 3 pairs of glasses and one was a prescription pair. It didn't come as a prescription pair. I paid 80.60 and if I didn't have a prescription pair I should have paid $46.91. Please tell me how to get a refund or a new pair with a prescription. Thanks Theresa Hall. My email address is theresabeazley@hotmail.com

A: Dear customer, We only charged you the money of frame#Isra in multicolor color, we don\'t charge the price of Isra in multicolor \'s lenses

theresabeazley Time: 2025-10-07 12:58

Q: I ordered 3 pairs of glasses and 1 pair was a prescription. The pair that

A: Dear customer, We only charged you the money of frame#Isra in multicolor color, we don\'t charge the price of Isra in multicolor \'s lenses

Tia Ivanyi Time: 2025-10-07 12:24

Q: I received a pair of glasses where one of the lenses are cracked. I don't know exactly what to do. I have left messages and emails and nobody has called me back or returned my text messages or emails. Can somebody please help me before too much time goes by and then you guys say that I didn't contact you in a timely fashion

A: Dear TIA IVANYI, Sorry, when you opened the package, have the glasses been broken ?

Ashley Michalski Time: 2025-10-07 10:25

Q: Order place September 18th, they have yet to be shipped out. Email with customer service is not being responded to.

A: Dear Ashley Michalski, It might be caused by our our public holidays for the National Day and Mid-Autumn Festival.

Lisa Lisenbee Time: 2025-10-07 08:03

Q: My address is 1555 Camino del Rex Las Cruces New Mexico and no longer 1350 Branson Ave. My recent order shows the Branson address and it can't go there.

A: Dear Lisa Lisenbee, We would like to tell you that we have corrected it for you

HEATHER DEDONA Time: 2025-10-07 07:24

Q: Hello, I paid for advanced shipping, and the label was created a week ago, but USPS still doesn't have it. Can you check on this, as I hsould be receving it by tomorrow based on the paid shipping.

A: Dear HEATHER DEDONA, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Christina Bergt Time: 2025-10-07 05:25

Q: recited a response after 9 days that said shipped, if that is factual, they've been sitting with just a lable for 4 more days & it still has not shipped. I even upgraded to fast shipping.? This is frustrating! If things are not resolved soon, I will be forced cancel my order, leave ratings and comments.? I will also be forced to report you to Facebook as fraudulent, as well add the Better business bureau. ? ? ?Your immediate attention to this is imperative.?

A: Dear Christina Bergt, We would like to tell you that you will receive it tomorrow.

triche_christmon Time: 2025-10-06 20:24

Q: My PD is 59.50/56.50 you only go up to 40 l have a very high index prescription can you create my lens?

A: Dear Triche, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tia Ivanyi Time: 2025-10-06 17:55

Q: We received a pair of glasses that had a cracked lens. Any way to have this replaced?

A: Dear TIA IVANYI, Sorry, when you opened the package, have the glasses been broken ?

Rebecca White Time: 2025-10-06 17:30

Q: I placed order on August 31st. Order # 80825310902539. I received the black pair of glasses but not the Avery tortoise shell. Payment has been deducted from bank account. My daughter stated there was too much glare looking through glasses and will not be using them. Would you please credit my account for the tortoise shell glasses, since I have not received them and will not be used due to too much glare from the lenses.

A: Dear Rebecca White, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Casey Piles Time: 2025-10-06 14:04

Q: the frame in the bottom left, just snapped without contacting anything. I’ve only had them a few months and they’re my primary source of vision. How can we fix this asap?

A: Dear Casey Piles, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

huerta sonny Time: 2025-10-06 14:01

Q: I noticed my shipping address is wrong it’s marked as 4869 but it is 4968 rosamond blvd. How do I get this changed before it is shipped?

A: Dear Sonny Huerta, We would like to tell you that we have changed address

Collette Cosey Time: 2025-10-06 13:46

Q: For order 81025061338006Tge delivery address is wrong. How do I change it?

A: Dear CoCo, We would like to tell you that we have corrected it for you

Lisa Lisenbee Time: 2025-10-06 13:05

Q: The mailing address is incorrect on my order.

A: Dear Lisa Lisenbee, We would like to tell you that we have corrected it for you

Brooke Parker Time: 2025-10-06 12:51

Q: My package is still saying label created and I got expedited shipping I purchased my glasses on the 25th of September pls tell me bout my package cause I need my glasses

A: Dear Brooke Parker, We would like to tell you that you will receive it tomorrow.

Katie Doemland Time: 2025-10-06 12:22

Q: How do I select a mirror tint on my lenses? I can't find that option when i am placing an order. Thanks!

A: Dear Katie Doemland, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

Mcfarland Time: 2025-10-06 10:41

Q: 80925060542426 I still haven’t received this order, can someone please assist

A: Dear Mcfarland, We are sorry to tell you that the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. So your order might be delayed. https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315455428002

Jeanette Robinson Time: 2025-10-06 10:24

Q: Order number 80925260822339 I received my glasses on 10/6/25 and when I tried them on they are crooked and the arms on the frame are bent

A: Dear Jeanette Robinson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jacqueline Little Time: 2025-10-06 09:08

Q: I was wondering the the status of my return or exchange. Now the stones are coming off the other pair. Can someone please get back to me on what I should do?

A: Dear Jacqueline Little, Would you please tell us which pair you want to return and the reason why you want to return ?

Azu Mateo Time: 2025-10-06 09:01

Q: Hello. I purchased glasses and the hinges are both falling apart. I received my glasses on july 14th.

A: Dear Azu Mateo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

Sonia Tremblay Time: 2025-10-06 07:21

Q: J’aimerais avoir la procédure pour effectuer un retour et avoir un remboursement.

A: Dear Sonia Tremblay, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Dawn Idleburg Time: 2025-10-05 19:53

Q: I don't see any of my points

A: Dear Dawn Idleburg, We are sorry to tell you that your points were used.

Sharlie Mayo Time: 2025-10-05 16:49

Q: I bought glasses in August. Because one pair was Halloween I hadn’t worn them until yesterday. They are the heart one and they are so cute but the lenses feel off. I don’t know if it’s the shape or the depth but I can’t wear them longer than about 10 minutes without getting a headache and it throwing off my perception. Do I have a refund or exchange option? Thank you.

A: Dear Sharlie Mayo, We are sorry to hear that, would you please tell us whether only one pair has problem ?

Toni Hull Time: 2025-10-05 14:41

Q: Hello! The last order I received was incorrect. The glasses make me dizzy and are not consistent with my prescription. I checked the prescription and I did input it correctly. Please let me know what I need to do to get a refund. Thanks! Toni

A: Dear Toni Hull, We are sorry to hear that, would you please tell us whether your correct PD value is 55 ?

Sam Time: 2025-10-05 14:31

Q: I ordered two pairs of glasses but I’m not happy with the color or sizing. Can I receive a full refund if they’re not worn and still in their original packaging? I’d like to maybe exchange one pair in a different color, and return the other pair altogether.

A: Dear Samantha Intartaglio, Would you please tell us the order number first ?

Amanda OFerrell Time: 2025-10-05 10:07

Q: Is it possible to cancel the order I just made

A: Dear Amanda OFerrell, We are sorry to hear that, would you please tell us the reason why you want to cancel order first ?

lm.ault6 Time: 2025-10-05 10:02

Q: Looking for the mirrored lens tint options, but are not seeing them this time. Is 'ultraviolet' a mirrored version?

A: Dear Lindsay, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

mvilla2426 Time: 2025-10-05 08:28

Q: I just placed an order and realized I ordered the wrong size frames. How do I cancel my order?

A: Dear Martina Villarreal, Ok, we will cancel your order and refund you money.

Avery C Time: 2025-10-05 00:31

Q: I was driving today and realized that one side of my glasses frames had cracked. I took them off at my destination to realize both sides have cracked in multiple places I imagine from the plastic degrading. I've had them less than a year and they are my favorite frames I treat them gently and we're hoping they would last longer than this.

A: Dear Avery C, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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