Buy Prescription Glasses Online at Affordable Prices

Jelani Joyner Time: 2026-10-09 17:11

Q: Hi, are you able to fix frames? I've broken one of my pairs from you - the green ones from earlier this year. Also - one of my previous pairs from you, including the pink clip on sun shade frames do not have the proper prescription. The lenses are blurry on both on regular frames and shades.

A: Dear Jelani Joyner, About green glassesAphrodite 18028, would you please take a photo of the glasses to show us the problem first? And would you please tell us which glasses are incorrect ?

mstobias171890 Time: 2026-10-09 13:05

Q: 81026091300095 is my order number. I put my billing address for the shipping address

A: Dear Kayla Jones, Would you please tell us your correct address ?

Sandy Axton Time: 2026-10-09 11:09

Q: I love my glasses , but they was suppose to be clear, but they are gray. I really wanted a clear pair of frames.

A: Dear Sandy Axton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Lisette Olmo Time: 2026-10-09 08:50

Q: I am checking on order # 80926211953546 it v was CB ordered in September and has not arrived.

A: Dear Lisette Castro, We would like to tell you that we will ship your order out this week.

Brandy Bolen Time: 2026-10-09 06:26

Q: My order is still not here. It appears to be lost in Texas

A: Dear Brandy Bolen, We would like to tell you that your item arrived at the Post Office at 3:17 pm on October 12, 2026 in PLAINFIELD, IN 46168. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306605827

Casharma Alfred Time: 2026-10-09 06:25

Q: Good day you guess took my funds for an order and it is showing the order is unpaid the funds was deducted from my account!

A: Dear Casharma Alfred, We would like to tell you that your order is being processed now.

Kelly Keiffer Time: 2026-10-09 06:20

Q: https://www.wherelight.com/user/orderShow?on=80926050857212 Here is my order. The tally glasses that I ordered the arm completely broke off. How can I get new frames I just purchased these and receive them a couple weeks ago.

A: Dear Kelly Keiffer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kelly Keiffer Time: 2026-10-09 06:17

Q: I just received my glasses not that long ago. And the arm broke off. Is there anyway I just can get the new frame and be able to pop out the lenses to put in the new frames

A: Dear Kelly Keiffer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Alexandra Medina Time: 2026-10-09 05:18

Q: I have a pair of glasses that broke can I get them fixed

A: Dear Alexandra Medina, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

YAESA HANSON Time: 2026-10-09 03:51

Q: Hello I bought some glasses January of this year and they are broke on one of the arms..Is it still under manufacture warranty within a year? Or not..Please advise if anything can be done..

A: Dear YAESA HANSON, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Nathalie Vidals Time: 2026-10-09 01:14

Q: I received glasses with the wrong prescription. I can’t find a refund button for my order. Am I not allowed to refund if I paid with Klarna?

A: Dear Nathalie Vidals, We are sorry to hear that,would you please tell us which pair has problems ?

Melissa Wourms Time: 2026-10-08 18:34

Q: Hello I would like to follow up on my Order# 20926271316417. Thanks

A: Dear Melissa Wourms, We are sorry to tell you that the frame#Ricky 59034 orange_black is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

Jaime Richardson Time: 2026-10-08 17:54

Q: I had my old address in the system. 5926 south county rd 400 west. Im now at 5828 south county rd 400 west. Versailles in 47042. Can we change that? I placed 3 orders tonight

A: Dear Jaime Richardson, We would like to tell you that we have corrected it for you and you can check the picture below.

TM White Time: 2026-10-08 17:05

Q: I want to know where my order is. Order number is: 80926231423185

A: Dear TM White, Would you please tell us which pair you want to add to your order ?

matildawills73 Time: 2026-10-08 16:20

Q: Where is my order ? Taking too long I ordered almost a month ago this is far too long

A: Dear customer, We are sorry to hear that,would you please tell us the order number first ?

Keri.bowden Time: 2026-10-08 15:48

Q: Hello! I got my last order, #80926162130571. It’s the same prescription I’ve ordered before but I cannot see out of them at all. They are progressives, and I can read fine up close, but mid and distant vision, it’s not right at all. It’s actually making me sick when I put them on. The actual fit is fine, and I love the frames. Can you please advise next steps? These glasses will be useless to me, I can’t see out of them. Thank you Keri

A: Dear Keri Bowden, We are sorry to hear that,would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Vanessa Colon Time: 2026-10-08 15:34

Q: Saludos, Recibí mis espejuelos pero deseo devolver los que detallo en este mensaje. Por alguna razón la medida del bifocal no es oportuna. Aclaro que esa siempre ha sido la medida utilizada tanto en mi óptica médica como en otras tiendas online. Agradezco me informen cual es el proceso. La otra montura esta igual pero la manejo mejor Ade Color: blue Rx: Multifocal Lens

A: Dear Vanessa Colon, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

fabbyhierro Time: 2026-10-08 15:02

Q: Yes, I would like you to ship the other glasses that are ready as soon as possible. Thank you.

A: Dear fabiola Hierro, Ok, we will ship other completed glasses out first.

Jennifer Jerina Time: 2026-10-08 14:37

Q: I would like to return my glasses my order number is 80926171211207

A: Dear Jennifer Jerina, We are sorry to hear that,would you please tell us the reason why you want to return ?

sheeda2552 Rasheedah Time: 2026-10-08 14:25

Q: Why are the glasses i paid for saying "UNPAID"?? I most definitely did pay for them. Ship them out.

A: Dear Rasheedah, We would like to tell you that your order#81026031223459 is being processed now.

Chekeitha Chambers Time: 2026-10-08 11:43

Q: repair assistance. My one of my lens fell out.

A: Dear Chekeitha Chambers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Phyllis Brown Time: 2026-10-08 09:57

Q: Checking the my status of order! Two weeks ago I ordered 3 pairs of glasses I paid for what was stated as speedy service . I am going into my 3rd week with no status update. I can understand you are busy company. if you are to busy to meet all your obligations. I will gladly accept a full refund including the rush deliver payment I made. Sincerely, Phyllis Brown S

A: Dear Phyllis Brown, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

Jessica Martinez Time: 2026-10-08 07:21

Q: I want to change my PD on my order

A: Dear Jessica, We would like to tell you that we have corrected it for you

jeanniemershon Time: 2026-10-08 05:53

Q: Order: 80926221121510 has been showing completed for over a week. Can you tell me when it may ship? Thank you.

A: Dear Jeannie Mershon, We are sorry to tell you that the frame#Vesper 59281 floral_b is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

Valerie Callahan Time: 2026-10-08 04:37

Q: 80926240832330, good day, can you please tell me when will my order be shipped out???

A: Dear Valerie Callahan, We would like to tell you that we will ship your order out next week.

Holloway Rowena Time: 2026-10-08 03:50

Q: Looking for Aislan frames the lady is wearing a black turban on her head