Consulting Servive Center

A: Dear Stacy Holmes, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

A: Dear customer, Would you please tell us the code first ?

A: Dear Kellie Burgard, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon. And you will receive it next week, if you don\'t receive it, you can contact us, we will remake order for you.

A: Dear Greta Landowski, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Karen Cook, We are sorry for this, we will cancel your order and will refund you money.

A: Dear Karen Cook, We are sorry for this, we will cancel your order and will refund you money.

A: Dear Karen Cook, We are sorry for this, we will cancel your order and will refund you money.

A: Dear Karen Cook, We are sorry for this, we will cancel your order and will refund you money.

A: Dear Karen Cook, We are sorry for this, we will cancel your order and will refund you money.

A: Dear Tamora Moore, We are sorry to hear that,would you please which order\'s glasses are wrong ?

A: First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week. As our guarantee to you: if you do not receive your package by the end of next week, please contact us directly, and we will remake your glasses completely free of charge and reship them to you at no extra cost. We are truly sorry for the poor experience this has caused. Thank you for your patience and understanding. Please reach out anytime if you have further

A: First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week. As our guarantee to you: if you do not receive your package by the end of next week, please contact us directly, and we will remake your glasses completely free of charge and reship them to you at no extra cost. We are truly sorry for the poor experience this has caused. Thank you for your patience and understanding. Please reach out anytime if you have further

A: Dear customer, About order#80626161102161,we would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

A: Dear customer, About order#80626161102161,we would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We would like to tell you that your package has arrived at USPS Facility TEXARKANA TX US. You will receive it soon.

A: Dear Melissa Chavez, Would you please tell us which frame you want to order ?

A: Dear Santana Hardy, Ok, we will cancel your order#80626301534409 and order#80626301525356 , we will refund you money.

A: Dear Santana Hardy, Ok, we will cancel your order#80626301534409 and order#80626301525356 , we will refund you money.

A: Dear customer, We would like to tell you that your package has departed GOFO Regional Hub,Lewisville, TX

A: Dear iya cummings, We are sorry to hear that,would you please tell us which lens don\'t work, left or right ?

A: Dear Paige Ramos, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

A: Dear customer, Ok, we will remove your email address from our list.

A: Dear Jaszaman, We are sorry to hear that,would you please tell us which pair you still want ?

A: Dear Ashleigh Gallman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kanyce Martin, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01058299132480

A: Dear Leislmccrea Mccrea, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Miosotis Colon, We are sorry to hear that,would you please tell us which order you want to cancel ?

A: Dear grace, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

A: Dear Nicole Popkow, We are sorry to hear that,would you please tell us the reason why you want to return ?