Consulting Servive Center

A: Dear Francheska Torres, We would like to tell you that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on February 9, 2026 at 4:45 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124395148

A: Dear Green LaNette, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 4:41 pm on February 9, 2026 in HOUSTON, TX 77040. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201283918

A: Dear customer, Ok, if you have any questions about us, please contact us when you are free.

A: Dear Andrea Figueroa, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Gab Sanchez, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Sharita Holman, We would like to tell you that we will ship your order out this week.

A: Dear customer, We would like to tell you that our factory is located in China, we can ship to USA.

A: Dear customer, We would like to tell you that our factory is located in China, we can ship to USA.

A: Dear Lyin Collard, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated by this week. We appreciate your patience and will keep you informed of any further updates.

A: Dear Jazmayne Endsley, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Donna Tuttle, We have reset the password for you and have emailed you.

A: Dear Mel B, Sorry, we said that we will remake order for you if you don\'t receive it this week. If you are not willing to wait , we can remake order for you directly. But we are sorry to tell you that we will have Chinese New Year holiday. So the glasses will be shipped out after 15-25 days. If you are not willing to wait, we also can refund you money . Would you please tell us your decision ?

A: Dear Rebecca Soto Ramos, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear customer, Ok, we will return points to your account.

A: Dear customer, We are sorry to tell you that we can not make Tamra and Lucien with your correct PD value. The smallest PD that # Tamra can make is 63mm. The smallest PD that # Lucien can make is 64mm. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Salad Lushbough, We checked your original Rx there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Kylie Turner, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Melissa Maxson, We are sorry to hear that,would you please tell us which glasses you want to add tint ?

A: Dear Kassandra Castillo, We are sorry to hear that,please don\'t worry, would you please tell us your correct address ?

A: Dear EDGARDO Arce, We have shipped your order out. It shows that your package has delivered at Door/Yard. Do you check your Door/Yard ?

A: Dear Carla Wilson, We can change the frame for you, are you sure that you want to cancel that pair ?

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Kaitie Weeks, Please don\'t worry, we will rush the order for you.

A: Dear Jacqueline Carney, We would like to tell you that we have corrected it for you

A: Dear Genevieve, Please don\'t worry, if you don\'t receive it next week, you can contact with us, we will remake order for you.

A: Dear Helen Neira Ornelas, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201422911 We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, Would ou please tell us which pair you delete ?

A: Dear Varamo Jillian, Please don\'t worry, we will ship your order out this week.

A: Dear Kaitie Weeks, Please don\'t worry, we will rush the order for you.