Consulting Servive Center

A: Dear Carol Payne, We are sorry to hear that,would you please tell us which index of lenses you wore before ?

A: Dear Briana Ireland, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Tanesha Campbell, We are sorry for the delay, your order has been completed and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596311723383

A: Dear ariana, We are sorry to tell you that we don\'t know the accurate time , but do you want us ship other completed glasses first ?

A: Dear Diane Pearl, We would like to tell you that we will ship your order out this week.

A: Dear S Marsh, We would like to tell you that we will ship your order out next week.

A: Dear Mariana Zepeda, We are sorry to tell you that the frame#Original038 H00623 red_black and the frame#Duet 59224 purple are out of stock temporarily, so your order is delayed,we will rush order for you when they come back.

A: Dear Beth Powers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Beth Powers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Heidi Castaneda, We are pleased to inform you that Morrigan is back. We will prioritize your order and arrange shipment as soon as possible.

A: Dear Antonio Stallworth, we are sorry to tell you that you chose \"frame only\" in the order,and we noted that we note \" Frames may ship with non-optical filler lenses. \" if you don\'t see it,we are sorry for this.Concerning your case, we can offer you a $20 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear YVONNE GONZALEZ, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear YVONNE GONZALEZ, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Drew Ferrier, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. We have checked the tracking information and it shows that it was departed from Facility of Hodgkins, IL, United States. You will receive it soon.

A: Dear Jacqueline Whatley, We would like to tell you that we have corrected it for you.

A: Dear Melinda Knapp, Could you let me know which type of lenses you need? We have four options with different applicable scenarios for your daily use: 1. Single Vision Distance Lenses (for myopia only) Suitable for customers under 40 who only have nearsightedness without presbyopia. Scenarios: Walking outdoors, driving, watching movies, seeing blackboards, viewing distant screens. This lens only corrects far vision. You need to take it off to read phones or books up close. 2. Single Vision Near Lenses (reading glasses for presbyopia) Suitable for middle-aged & elderly people with clear distant vision but blurry close-up sight. Scenarios: Reading books, scrolling phones, sewing, playing cards, checking paper documents indoors. It only works for near tasks; everything far away will look fuzzy when wearing it. 3. Bifocal Lenses Suitable for customers over 40 with presbyopia, who switch between far and near views frequently and prefer a cost-effective choice. Scenarios: Office work (glance at distant monitors & look down at files), daily shopping, short-distance driving, reading at home. The upper part sees far, the lower part sees near, with a visible dividing line on the lens. 4. Progressive Multifocal Lenses Suitable for middle-aged & elderly people with presbyopia who want a seamless look and all-distance vision without frequent glasses removal. Scenarios: All-day wear: driving (far), working on computers (intermediate), reading phones/books (near), cooking, painting, playing musical instruments. Gradual power change from top to bottom with no dividing line; covers far, intermediate and near vision.

A: Dear Krystal, Ok, we will delete your account.

A: Dear Ariana, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.

A: Dear Tanesha, We are sorry to tell you that the frame#Orr is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. Or do you want to change other frame ?

A: Dear Robert Alvis, We would like to tell you that you can place a new order directly.

A: Dear Laura Wilson, We are sorry to tell you that the frame#Morrigan 59259 purple is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

A: Dear Krystal Starkey, We would like to tell you that you can log in your account first, then you can change the password in your account on our website directly

A: Dear customer, We have corrected the address for you and will note them on your package.

A: Dear Joan Pliler, For orders shipped to the US, we cover the tariff/customs duties for you. There will be no extra customs tariff charged to you when your glasses arrive. You will not need to pay any additional duty upon delivery. Please let us know if you have any other questions!

A: Dear Amanda Barnes, We would like to tell you that we have corrected it for you

A: Dear Milagros Rodriguez, We would like to tell you that we have corrected the Axis value of left eye from 75 to 170 for you

A: Dear Milagros Rodriguez, We would like to tell you that we have corrected the Axis value of left eye from 75 to 170 for you

A: Dear customer, We find that you placed seven same orders, we will process order#80926091614122 and cancel other orders. And we also will refund you money of other orders.

A: Dear Renee beleutz, We are sorry to hear that,would you please wear the glasses and take a photo to show us problem in details ?

A: Dear Ortiz Angie, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?