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Jae Spooner Time: 2025-10-13 09:30

Q: I ordered my WhereLight glasses on October 8, 2025. My order number is 21025081246335. When will they be shipped? When will they be delivered?

A: Dear Jae Spooner, About order#21025081246335, we\'ve shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541009800088 And shipping time is 7-14 business days. About order#80125131614129, we shipped this order out and would you please double check the address you filled below ? Is it correct ? 12 Lown Ct ,Poughkeeepsie,NY,12603,US.

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

Roxana Summers Time: 2025-10-13 07:38

Q: Please advise where my order is, it has been weeks and I havent heard nothing, except for taking the money out

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

patti haskins Time: 2025-10-13 07:11

Q: I need to return the glasses I ordered. I checked the prescription against my original and it matches, however I can’t get used to them. Makes me dizzy. How do I return?

A: Dear Patti Haskins, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sonja Strickland Time: 2025-10-13 06:10

Q: As I stated before, the wrong glasses are appearing on the invoice that was sent to me from order #20925220806312. I ordered the Martha (35020) in the color "Black" and "Multi". What is showing on the invoice is Leann(1048), which is the replacement pair I requested from order #20725160740592.

A: Dear Sonja Strickland, we emailed you the picture of correct glasses, would you please check the email we sent to you and reply us asap.

AMY FORTNER Time: 2025-10-12 17:09

Q: My glasses have not been shipped and I am continuing to be told they have been. UPS has not received my glasses and I paid for expedited shipping.

A: Dear AMY FORTNER, we would like to tell you that your package has arrived at Raleigh, NC, United States, you will receive it soon.

AMY FORTNER Time: 2025-10-12 16:51

Q: why hasn't ups gotten my package yet? I paid for expedited shipping and its been 12 days now.

A: Dear AMY FORTNER, we would like to tell you that your package has arrived at Raleigh, NC, United States, you will receive it soon.

Pauleriah Time: 2025-10-12 14:05

Q: Hello Im attempting to process a return/refund on my order number listed above Im unable to see out of the glasses. I have verified prescription is correct. I have other glasses with the same prescription and they are fine. I look forward to detail instructions on how process the return. Order #20925221750212 refund return request Thank you Pauleria Reynolds 305 968-8387

A: Dear Pauleria Reynolds, We are sorry to hear that,would you please tell us which pair has problems ?

roman.trevino33 Time: 2025-10-12 08:48

Q: My order has not updated it’s shipping status 80925251220088

A: Dear Roman Trevino, We would like to tell you that your item arrived at the hub at 4:42 am on October 13, 2025 in PHOENIX, AZ 85027. You will receive it soon.

Katherine Secleter Time: 2025-10-12 08:47

Q: I need my frames fixed I am so upset! These are the worst ones I have ever ordered. I don’t even see my frame color available to reorder again! Please contact me today!!

A: Dear Katherine Secleter, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

becmez03 Time: 2025-10-12 08:32

Q: I have a coupon code. Where do I apply it?

A: Dear customer, You can fill the code in your shopping bag before you pay money.

verusaka melton Time: 2025-10-11 12:26

Q: Hi, I just opened last package from Wherelight.com I only received 1 pair of glasses from order 80825171951039. I'm missing floral pair of glasses. The glasses were brought for my mom that lives in a different state. Please review and ship out the flora glasses or refund. I'll appreciate immediate response to my concern. Verusaka Melton 708-518-1266

A: Dear Melton Verusaka, We are so sorry to tell you that the frame #Quixotic TR902294 floral color in your order is discontinued. And we sent emails to you, but you don\'t reply us, so we shipped completed glasses out first. If you can receive this email, please contact with us asap. Please choose a different frame on our website. The price of the frame#Quixotic TR902294 floral color is $15.16, you can go to choose a frame which the price is around $20. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

MaryKaye Wells Time: 2025-10-10 21:14

Q: PAINTER frame doesn't have an option to try them on from my computer. In my phone, however I do find that option. But they look like white scratches from the football players playbook.They are very oversized. Can you help with this? O want to make sure they look ok

A: Dear MaryKaye, We are sorry to hear that, would you please take a video of it to show us the problem in details ?

Jeanette Robinson Time: 2025-10-10 20:05

Q: I did what they advised me to do and now the glasses are making cracking noises . I'm still not satisfied with these glasses and I don't feel comfortable trying to fix them on my own

A: Dear Jeanette Robinson,we\'ve emailed you about this, please don\'t worry.

Allisonjo95 Time: 2025-10-10 19:20

Q: I need to change my address to send glasses to was not able to while checking out.

A: Dear Allison Fabian, We would like to tell you that we have corrected it for you

jodimariegarner Time: 2025-10-10 18:04

Q: Hello IS there a warranty for glasses, if so how long, i pulled my glasses out of the car and they were broken

A: Dear Jodi Rupert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

auriel77annie Time: 2025-10-10 13:29

Q: I do the order can I cancel please ???? I have problem with my prescription. My telephone 787-202-6423 Iris

A: Dear customer, We are sorry to tell you that we\'ve shipped your order out and can not cancel the order now.

Sonja Strickland Time: 2025-10-10 09:13

Q: You all have not responded back to me about the wrong glasses on my invoice from order (Order# 20925220806312). Can someone please correct my invoice so that I may retain a copy.

A: Dear Sonja Strickland, we emailed you the picture of correct glasses, would you please check the email we sent to you and reply us asap.

adriellereina Time: 2025-10-10 05:54

Q: My lenses aren’t correct. I ordered transitioning lenses and didn’t get them.

A: Dear Adrielle Reina, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Katherine Secleter Time: 2025-10-10 05:06

Q: Both of my frames cracked and they aren’t even 6 months old. The lenses also have scratches on them and I’m shocked because I baby my glasses! Please advise. I am not happy.

A: Dear Katherine Secleter, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Adriana Aguilera Time: 2025-10-10 03:39

Q: Hello! I have a prescription for glasses that isn’t an option when scrolling to put in the numbers. my prescription is R: SPHERE +0.25 CYL: -.75 AXIS 153 and the LEFT side is the same, minus the AXIS being 15. I have 2 PD’s, both being 29.5. Would you be able to fulfill this if I have a picture of my prescription or do you only work with a certain range of prescriptions that wouldn’t accommodate mine? Thank you for your time

A: Dear Adriana Aguilera, Would you please tell us which pair you want ?

Christopher Time: 2025-10-09 19:54

Q: Plz can you send me an information on what happened to my order.. order # 20925292016543. I haven't received any shipping confirmation and tracking .. please and thank you..

A: Dear Christopher, We would like to tell you that we\'ll ship your order out this week.

ROSALIE L ROMEO Time: 2025-10-09 17:59

Q: My pupilary distance is not listed on the options provided. My right eye is 29.0 and my left eye is 30.5, combined total is 59.5, but those are none of the options, what do I do?

A: Dear ROSALIE L ROMEO,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

emily Time: 2025-10-09 16:37

Q: Hi I just realized I completely messed up my prescription is there any way to fix it before it's made or cancel it so I can reorder? Order number 81025091617496

A: Dear Emily McElroy, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Marilyn Soto Time: 2025-10-09 09:43

Q: # order:81025041810575 para saber si la ordené bien.

A: Dear Marilyn Soto, We need to confirm the prescription with you since your sph values and cyl value of left eye are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Yadira Carrion Time: 2025-10-09 05:26

Q: Orden número 20925271249147. Hello! Mis espejuelos fueron terminados el viernes 3 de octubre y no los he recibido. Pagué el servicio de Express delivery y el paquete durante 6 días dice el tracking: “shipping label created - Awaiting ítem” My glasses were finished on Friday, October 3rd, and I haven't received them. I paid for Express delivery, and the package has been in the tracking for 6 days: "Shipping label created - Awaiting item."

A: Dear Yadira Carrion, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 9, 2025 at 7:04 pm. The item is currently in transit to the destination. You will receive it soon.

netats Time: 2025-10-09 02:00

Q: This order says shipped 10/4, but when I check with USPS tracking it says that the label has been printed but the package hasn’t left the product facility. Can you provide an update on my package? Order: 20925281302386

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

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