Consulting Servive Center

A: We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Khirey Leisch, We notice that correct PD is 58, the frame#Lakin 8130 black, the frame#Dabria 30412-1 black and the frame#Lakin 8130 black can\'t make PD 58 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose three different smaller frames in our website to match your correct PD 58? And let us know the name and color of new frame. Then we can change them for you in the order. We would like to tell you that you can check the frame in this link: https://www.wherelight.com/eyeglasses?pd=50&gooodsSort=1&frame=1&noad=1

A: Dear Stephanie Jimenez, We regret to inform you that we are unable to process your current M6125 frames. This frame has a flat curve with rigid material, while your polarized lenses require a larger base curve. Our lab technician confirmed that these lenses cannot be safely fitted into this frame. We suggest switching to frame CAESAR 3092 gold https://www.wherelight.com/eyeglasses/frames/aviator-simple-eyeglasses-4492.html?color=gold This aviator style matches the base curve requirement for your polarized lenses and can be manufactured normally. Could you please let us know if you accept this frame replacement? We will update your order accordingly.

A: Dear Kimberly Smith, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Melissa Coles, We asked our optometrist and he said that Hulda is too big for your Rx, would you please choose other frame ?

A: Dear MIREN Asumendi, We regret to inform you that photos of this frame are displayed on our website. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Monique Okoye, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Dawn Meadows, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6.Would you please tell us whether the correct PD value is 60.5 ?

A: Dear Laura Maggio, We are so sorry for the delay. We are sorry to tell you that the frame#Lachlan is out of stock temporarily, so your order is delayed.We will ship your order out this week.

A: Dear Laura Maggio, We are so sorry for the delay. We are sorry to tell you that the frame#Lachlan is out of stock temporarily, so your order is delayed.We will ship your order out this week.

A: Dear Quolitta Henderson, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear customer, Could you please check whether you have added at least two pairs of glasses to your shopping cart?

A: Dear Susan Martin, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And we have shipped your glasses out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596311723611

A: Dear Damon Wordlaw, Please don\'t worry. Do you contact your local USPS office about the package ?

A: Dear warrencee48, We’ve checked your order and found you chose single vision lenses for your Starr frame. We regret to inform you that progressive lenses cannot be fitted to the rimless Starr frame, so we do not offer progressive lenses for this frame. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear warrencee48, We’ve checked your order and found you chose single vision lenses for your Starr frame. We regret to inform you that progressive lenses cannot be fitted to the rimless Starr frame, so we do not offer progressive lenses for this frame. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Caroline Barnette, We are sorry for the delay, we will ship your order out this week.

A: Dear Luz Soto, We are sorry to hear that,would you please tell us the reason why you want to cancel your order ?

A: Dear Luz Soto, We are sorry to hear that,would you please tell us the reason why you want to cancel your order ?

A: Dear maldonadochantel, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your FSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear maldonadochantel, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your FSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear Alijah, About Order#80125060557236,we are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color. About order#80926051121367,your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of September 15, 2026 at 11:22 pm, it is currently in transit to the next facility. You will receive it soon.

A: Dear Michele Miller, We would like to tell you that you can choose a tint for Allegra eyeglasses.

A: Dear Holly ODonovan, We would like to tell you that we will ship your order out this week.

A: Dear Nancy Walenten, We would like to tell you that we will ship your order out this week.

A: Dear Tamara, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on September 15, 2026 at 11:40 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear shawn Howell, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.

A: Dear Ms Edmunds, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, Would you please tell us which frame you want to order ?