Buy Prescription Glasses Online at Affordable Prices

Miriam Teriipaia Time: 2025-09-18 21:02

Q: Hi!! I really love your frames and want to get lenses but my pupillary distance number is lower than the ones listed from what I can choose from. Does that mean I don’t qualify to purchase what you have due to the selective options?

A: Dear Miriam Teriipaia, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Vélez Vázquez Leilany Time: 2025-09-18 20:00

Q: Hello, I recently placed an order for eyeglasses, but receiveda USPS update stating that my package was returned to the sender on September 18, 2025 at 2:11 pm in Bayamón, PR 00959, due to an "incomplete address." This is very confusing for me because the address used has not changed, and it is the same address have used for other orders without any problems. The information on my order was entered correctly, so do not understand why USPS marked it as incomplete this time. Could you please let me know what solution can be provided for my order?

A: Dear Leilany, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Urbanización Villa Contessa, Calle Castilla F13,Bayamon,PR,00956,US When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Portillo Alejandra Time: 2025-09-18 18:26

Q: Hello, Place an order and pay twice, Can you cancel an order please and make the return? I'll be on the lookout Thank you.

A: Dear Aleja Portillo, Would you please tell us which order you want to cancel ?

AMY GLUSING Time: 2025-09-18 16:16

Q: I just received my two pairs of glasses and the lenses are very very wrong. I would to fix this.

A: Dear AMY GLUSING, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ana Monge Time: 2025-09-18 15:46

Q: Hi Sales Team, I just bought 2 glasses Order# 80925181506393. This is my first order but I did not received the 30% coupon. Can you please help me getting the discount in the order?

A: Dear Ana Monge, Please don\'t worry, would you please tell us promo code first ?

Tawny Drosera Time: 2025-09-18 14:41

Q: Hello! My order (order # 20925101159392) shows the shipped status on my account and I received a tracking number, but the status with USPS has been showing as pre-shipment since the 12th. When can I expect my order to actually ship? Any updates would be appreciated. Thank you.

A: Dear Tawny Drosera, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Yolanda Donald Time: 2025-09-18 10:05

Q: How to refer a friend

A: Dear Yolanda Donald, We are sorry to tell you that we don\'t have this program now.

Cassandra Robinson Time: 2025-09-18 08:45

Q: I sent an email last month sometime about a pair frames I purchased from you all and never received any correspondence. I ordered the glasses through my granddaughter's email moorebraelyn02@icloud.com.The blue frame had minor damage and I took a picture and sent it in. This morning I go to put on the pink frames and the handle breaks off of it. I'm highly upset. Please call me at 716-579-5500. I am a frequent customer. Thank you

A: Dear Cassandra Robinson, We are sorry to hear that, but we\'ve replied your previous email, but we don\'t receive your reply, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jenny Sutherland Time: 2025-09-18 08:02

Q: Order: 80424091150302 The black frame sunglasses I purchased, the frames have broken again. Would I be able to buy a replacement frame only? If so what would the cost for that be?

A: Dear Jenny Sutherland, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jennifer Baum Time: 2025-09-18 07:49

Q: I would like to return one of the glasses I just received as I do not like them. How do I process a return/exchange for a different pair?

A: Dear Jennifer Baum, We are sorry to hear that,but would you please tell us which pair you don\'t like first?

Kendra Kling Time: 2025-09-18 07:27

Q: I received 3 pairs of glasses. 2 pair are correct. The other has wrong prescription. Can you help in any way?

A: Dear Kendra Kling, We are sorry to hear that, but would you please tell us which pair has problems ?

Chelsea Carter Time: 2025-09-18 07:26

Q: I placed an order on 9/4. I got an email that said it shipped on 9/11, but when I track my order, it still says “pre-shipment - Shipping Label Created, USPS awaiting item.” Is something wrong? Why hasn’t it actually shipped yet?

A: Dear Chelsea Carter, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Luis Santiago Time: 2025-09-18 06:14

Q: I will like a buy a pair with you but I am worry about Trump's tariff. Will there be an additional charge to the post office?

A: Dear Luis Santiago, We would like to tell you that you don\'t need to pay tariff temporarily. We will undertake this part. But the shipping time will be longer than before.

terryroniballard Time: 2025-09-18 04:17

Q: I can’t add my promo code

A: Dear customer, We are sorry to hear that, but would you please tell us which promo code you want to use first ?

lmbranch7 Time: 2025-09-17 15:45

Q: I need to return my glasses the prescription is incorrect these are way too strong.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

asetformula666 Time: 2025-09-17 12:30

Q: Yes I can accept that 30$ cash coupon code and also can I use it toward my new order and also I'm applying the buy 1 get 1 Free code BOGO to my order need answer asap.

A: Dear customer, We are sorry to tell you that These coupons and other promo code can not be used in one order at the same time. Do you still want $30 coupon ?

purplengreenjellybeans Time: 2025-09-17 10:59

Q: Order number 20925021906304. I placed this order on 9/2/25. I check the shipping status daily but, USPS shows it only created a shipping label, has not received the package yet. Why is this taking so long?

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Curry Debbie Time: 2025-09-17 09:15

Q: Order #20925011218087 one pair is bent frame I want to return

A: Dear Curry Debbie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ineabelldelarosa30 Time: 2025-09-17 03:20

Q: Buenos días. El 9 de septiembre hice una orden. Al día de hoy no le dice o no tengo costo el status de mi orden. Tampoco me dicen cuál es la fecha de llegada aproximada

A: Dear customer, We are sorry for the delay, we will ship your order out next week.

Sofia Whitehead Time: 2025-09-17 02:28

Q: One of the pair of glasses that I ordered is way loose, they will not stay on my head. I don’t mean slides down my nose, l mean the right arm feels broken and won’t even stay on my ears. How can we start the return and refund process?

A: Dear Sofia Whitehead, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

asetformula666 Time: 2025-09-16 19:55

Q: Hi this is the Code for the 5$ off Coupon that expires on Sept 22 2025 (CjKMr110vN08Be0908) and also did you send the Code for the 45$ Coupon?

A: Dear customer, We can combine $5 coupon and $25 coupon , would you please tell us whether you can accept it ? About $45 coupon, we\'ve sent it to you via email.

Nita Time: 2025-09-16 16:15

Q: I have a new prescription, and it will not allow me to put in the numbers.

A: Dear Nita, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anitagooljar Time: 2025-09-16 13:10

Q: Order: 80925061057466 I paid for expedited shipping. Please rush my order, I need those glasses for a family member that’s going out of the country.

A: Dear customer, We will rush the order for you, but we find you ordered two pairs of single vision distance glasses and a pair of progressive glasses. Are you sure about this ?

Cody Giles Time: 2025-09-16 08:56

Q: I was curious if there WAS any way to get the Quella frames? It says they are unavailable, but I am willing to buy in bulk. I have been wearing them for years. Thanks!

A: Dear Cody Giles, We are sorry to tell you this frame is discontinued.

Jessica SOSNOSKI Time: 2025-09-16 06:28

Q: My package has been in North Carolina since September 10th and I paid extra shipping to get my package quicker. I need a refund for my extra shipping, and I need to know what is up with my package. I am VERY excited to get my new glasses, and it seems that they are stuck in transit or something.

A: Dear Jessica Sosnoski, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. We are sorry to tell you that the shipping time of Advanced Delivery is 7-14 Business Days and it doesn\'t include processing time.

Jessica Cardines Time: 2025-09-15 19:04

Q: I was hoping my order was received back and could be re-delivered by now. I can’t track what happened to it now. I am leaving town in a week and was hoping to have them by then. Through no fault of my own the post office sent them back. See previous messages. Is there anyone that can help me out and track them down?Or someone that I could talk to? I’m feel devastated.

A: Dear Jessica Cardines, We are sorry to tell you we still don\'t receive your package, but we will redeliver your package after we receive your package.

Rachel Payne Time: 2025-09-15 18:40

Q: I need to make a return, how do I start the process?

A: Dear Rachel Payne, We are sorry to hear that,would you please tell us which pair you want to return ?

theresa mcdonough Time: 2025-09-15 18:29

Q: i absolutely HATE three of the pairs i got. please lemm eknow how to continue from here. thanks

A: Dear Theresa Mcdonough, We are sorry to hear that,would you please tell us order number first ?

lesleylou Time: 2025-09-15 18:07

Q: Hello. do you do multi-focal lenses. off so, how do you measure the correct height for individual frames? Thanking you. Lesley L.

A: Dear customer, We would like to tell you that we make multifocal lenses, and our optometrists will make segment height based on expensive.

asetformula666 Time: 2025-09-15 13:47

Q: Hi Why is it that I can't use all my COUPONS for an order. It's not fare to allow only 1 coupon to be used toward a order. I have a 25 cash coupon and a 5 cash coupon that expires on the Sept 22. I need to use both Coupons toward my next order. I need a solution.

A: Dear customer, Would you please tell us the code of $5 coupon first ?

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