Buy Prescription Glasses Online at Affordable Prices

peanuttt64 Weslie Time: 2025-11-11 16:26

Q: Where the heck do I send it?I tried to and I can't figure out where to send it to

A: Dear Weslie Schmitz, We are sorry to tell you that you filled incorrect values in the order, so we sent email to confirmed Rx with you, but you didn\'t reply us. We\'ve received photo of original Rx, we would like to tell you that we have corrected sph values and cyl values from positive to negative. We will process your order immediately.

Chasidy Hunter Time: 2025-11-11 13:38

Q: I still haven't received my glasses and I paid extra money for them to be here within 5 to 7 days and it's almost been a whole month and I want to know why is it taking so long for me to get my order of glasses my order. I never had this problem with this company

A: Dear Chasidy Hunter, We are sorry for the delay, we will ship your order out today.

Cristina Charneco Time: 2025-11-11 13:31

Q: Buenas tardes ! Me interesa los espejuelos que se llaman Mabel qué son rojos y amarillo, lo que sucede es que ya estan agotados, como yo se si estan disponibles nuevamente. Gracias

A: Dear Cristina Charneco, We are sorry to tell you this frame is discontinued, it will not come back in stock, sorry for this.

Ciara McBride Time: 2025-11-11 12:49

Q: I received my last order and 1 pair on the order before we’re blurry I can’t see out of the glasses

A: Dear Ciara McBride, We are sorry to hear that,would you please tell us whether the order number is 81025161100310 ?

overholtchris5 Time: 2025-11-11 09:31

Q: Hi how are you? I ordered a pair of glasses this morning and I got the wrong color. I wanted to get the green ones and I wondered if it was too late to change. Please advise. Thanks so much

A: Dear Chris Overholt, We would like to tell you that we have changed frame from black color to green color.

Weslie Schmitz Time: 2025-11-11 08:38

Q: I haven't received my order.I think it went to the wrong address or something.But I paid for it, and I can't find anything on it.Any information

A: Dear Weslie Schmitz, We are sorry to tell you that you filled incorrect values in the order, so we sent email to confirmed Rx with you, but you didn\'t reply us. We\'ve received photo of original Rx, we would like to tell you that we have corrected sph values and cyl values from positive to negative. We will process your order immediately.

lalal5g A. Time: 2025-11-11 07:49

Q: I paid the $10 to have it shipped sooner. The label was created on November 6th. I checked the status. It hasn't even been given to the USPS. It's just been sitting at your facility for the last 5 days.

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on November 11, 2025 at 11:05 am. The item is currently in transit to the destination. You will receive it soon.

Lillian Bekee Time: 2025-11-11 07:21

Q: Greetings Order: 81025280724295. Im unsatisfied with 2 of my order and need to return them.

A: Dear Lillian Bekee, We are sorry to hear that, would you please tell us which pairs you are not satisfied with and the reason ?

Zinnaira Mansingh Time: 2025-11-11 06:50

Q: Hello, I'm looking to make a return for two pairs of glasses that do not fit. How do I go about doing return for a refund?

A: Dear Zinnaira Mansingh, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Zinnaira Mansingh Time: 2025-11-11 06:37

Q: Hello. I am looking to return two pairs of glasses. How do I go about that? I do not like the fit.

A: Dear Zinnaira Mansingh, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Ashley Britton Time: 2025-11-10 21:49

Q: I need someone to contact me about my father’s prescription. His pd is 28.0 on the left and you don’t give the ability to mark that. And I’m also unable to upload the prescription. Please advise

A: Dear Ashley Britton, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

Dominique Settles Time: 2025-11-10 17:57

Q: Every pair of glasses, the prescription is slightly off. This is a new and correct prescription from my optometrist.

A: Dear Dominique Settles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ashley Britton Time: 2025-11-10 15:38

Q: I am trying to order some glasses for my father, his prescription does not have a PD so it won’t let me submit it. I also am unable to send you a photo of it, can someone please help me.

A: Dear Ashley Britton, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

Forsythe Tiffini Leigh Time: 2025-11-10 15:18

Q: My Pd is not listed on here.it is 61.2.

A: Dear Forsythe, We would like to tell you that you can fill PD value 61.0 .

Rebecca Thomas Time: 2025-11-10 11:18

Q: I never got my package, I filed a lost mail claim a month ago and they haven't found it.

A: Dear Rebecca Thomas, We are sorry to hear that, would you please double check address below is correct ? 23803 Winifred Ave,Warren,MI,48091-1829,US

asetformula666 Time: 2025-11-10 08:55

Q: I’ve made multiple requests and given your company ample opportunity to correct this. If my REFUND isn’t confirmed and processed immediately, I’ll be filing a formal dispute with my bank and including this entire chat as evidence. This is my Final Notice before I escalate this matter. M.T

A: Dear Marg Triplett, Ok, we will refund you money $53.12 .

asetformula666 Time: 2025-11-10 08:36

Q: Yes, I’m sure. I do not want a remake or replacement. I want a full refund for the order. The glasses I received are unusable, and the prescription I submitted is correct. Please confirm my REFUND and provide the written details of when it will be processed.

A: Dear Marg Triplett, Ok, we will refund you money $53.12 .

phyllisherrick1 Time: 2025-11-10 07:48

Q: I just received a message about the owl case, do you use Paypal? I want to make sure it isn't a scam before I pay for the case. Thanks

A: Dear Phyllis, We would like to tell you that is our Paypal account.

bitty.timberlake Time: 2025-11-10 07:38

Q: Hello! I just wanted an update on my order! It said shipped but there hasn’t been any updates in almost a week, I just want to be sure it’s not lost in the mail. Thank you!

A: Dear Taylor Timberlake, We would like to tell you that your item arrived at USPS facility in OMAHA NE DISTRIBUTION CENTER on November 10, 2025 at 5:58 pm. The item is currently in transit to the destination. You will receive it soon.

Maeve Morelli Time: 2025-11-10 06:58

Q: The Dagny, Jacqueline, Lavinia, and Odessa do not fit. The pair of Leona in purple that I purchased arrived with loose arms. I am unable to attach a photo, as the option is not available on the website.

A: Dear Maeve Morelli, About broken glasses, would you please take a photo of the broken glasses to show us the problem first ? And you can send us the photo to our email address: service@mail-wherelight.com

Cara Norris Time: 2025-11-10 02:53

Q: My order number 81025280519435 has been "processing" for over 2 weeks. When will it be posted?

A: Dear Cara Norris, We would like to tell you that we will ship your order out today.

Bernice Camilleri Time: 2025-11-10 02:31

Q: Tracking number 1Z00F5V50473505527, UPS need a proof of payment (detailed invoice : including GOODS + FREIGHT cost) as this shipment is subject to Customs procedures.

A: Dear Bernice Camilleri, We would like to tell you that we\'ve emailed you about this.

laquana.williams Time: 2025-11-09 19:53

Q: I have update my prescription and need my eye glass order to be updated to correct prescription

A: Dear Laquana Williams, We would like to tell you that we have corrected it for you

Jamie Stopper Time: 2025-11-09 18:19

Q: My address is wrong on the order . Please send to 3425 Spencer st. Las Vegas, NV. 89169. Please confirm you received this email and will update the address Thank you

A: Dear Jamie Stopper, We would like to tell you that we have corrected it for you

orlandoc1961 Orlando Time: 2025-11-09 17:46

Q: Uno de mis lentes no quedó igual a otros, no puedo leer con ellos

A: Dear Orlando, We are sorry to hear that, would you please tell us which pair has problem ?

Nichole Wilson Time: 2025-11-09 17:34

Q: I bought a pair of multifocal glasses and they are all jacked up. They sit crooked on my face, No I am not able to adjust them myself. It's like the bifocal part of the glasses come up way to high in the lens, 90% of the lens appears to be a bifocal. I can't even wear them. I have been wearing multifocal lens for over a year so I am use to them and know how to use them correctly (where to look and such) Am I able to get a refund? I'm very upset that I paid over $40 and I can't even wear them.

A: Dear Nichole Wilson, We are sorry to hear that, would you please tell us which pair has problems ?

Katrina Smith Time: 2025-11-09 17:05

Q: How can I get and itemized bill? One that shows the cost for each item ordered for my glasses?

A: Dear Katrina Smith,We would like to tell you that we\'ve emailed you the receipt.

jessica Earle Time: 2025-11-09 10:19

Q: I have added a photo of my prescription because there's no option to add a aided VA but it shows it on my prescription. Please can someone contact me to see if this will cause an issue ordering?

A: Dear Jessica Earle, We have checked your prescription and the prescription you filled is correct. Please don\'t worry.

Priscilla Lepine Time: 2025-11-09 06:10

Q: Whenever I get the $1 sale and click on the glasses, they come up with a higher price. How am I supposed to access the sale price?

A: Dear Priscilla Lepine, We are sorry to hear that,would you please take a video to show us problem in details ?

Graves Ali Time: 2025-11-09 01:30

Q: Hi, my glasses came and they slanted on my face, they are crooked and I’m not a huge fan of them. I would like to know about either getting a refund on them or swapping them out for a different pair?

A: Dear Burd Alison, We are sorry to hear that,would you please take a photo to show us the problem in details ?

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