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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.

Consulting Servive Center

Tianna     Time: 2026-08-25 18:04
Q: U.S. this company real?? I ordered almost one month ago and no glasses yet
A: Dear Tianna, We are sorry to tell you that the frame#Cateye , frame#Vertex orange and the frame#Vertex green are out of stock temporarily, so your order is delayed,we will rush order for you when they come back.
Tianna     Time: 2026-08-25 18:02
Q: Where is my order??? 80826130439254
A: Dear Tianna, We are sorry to tell you that the frame#Cateye , frame#Vertex orange and the frame#Vertex green are out of stock temporarily, so your order is delayed,we will rush order for you when they come back.
Venditelli Sue    Time: 2026-08-25 17:56
Q: Your site says my first order is closed. I have not received my glasses. Can you give me a tracking number so I can see where they are.
A: Dear Venditelli Sue, We sent emails to confirm the prescription with you since your sph values and cyl values are all positive .But you didn\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money
911family     Time: 2026-08-25 17:38
Q: How can I track my order
A: Dear Kalynn Mccune, We would like to tell you that your item was delivered in or at the mailbox at 12:53 pm on August 22, 2026 in GLENDALE, AZ 85302. Do you receive the package ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306168636
Raja Fawad    Time: 2026-08-25 15:01
Q: Hello I like to refund order and how it working ?
A: Dear Raja Fawad, We are sorry to hear that,would you please tell us the reason why you want to return ?
DIANA GRAY    Time: 2026-08-25 13:26
Q: The Photochromic feature of both of my glasses no longer work. They do not transition as it is suppose to. Please help me
A: Dear DIANA GRAY, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Jeanie Smith    Time: 2026-08-25 12:00
Q: I ordered, paid, no record of order now, but was charged. I am going to dispute charges
A: Dear Jeanie Smith, Do you log in correct email account: jeanielovespink@gmail.com ?
Jason Storm    Time: 2026-08-25 09:34
Q: I need to know if you folks can work with -7.25 cyl
A: Dear Jason Storm, We are sorry to tell you that we can not make cyl value -7.25 .
Adriana Rivera    Time: 2026-08-25 08:45
Q: Hi, I need to edit my Order #20826250832257. One of the glasses is supposed to be sunglasses. Please let me know if I can edit it. Thank you!
A: Dear Adriana Rivera, We are sorry to hear that,would you please tell us which pair you want to add tint ?
Adriana Rivera    Time: 2026-08-25 08:44
Q: Hi, I need to edit my order I just made Order #20826250832257. One of the glasses is supposed to be sunglasses. Is there a way to edit the order? Thank you!
A: Dear Adriana Rivera, We are sorry to hear that,would you please tell us which pair you want to add tint ?
Jenet Troche     Time: 2026-08-25 05:34
Q: Good morning ! Will you be getting the Asym frames back in stock soon ?
A: Dear Jenet Troche, Sorry, it will not come back in stock in the short term.
robin.anne.lynch     Time: 2026-08-24 20:56
Q: I have an unpaid order, but changed my mind to order the green color of the same frame, had measured my PD incorrectly and had forgotten to add the anti-fog to the lenses. So I created a new order that I have in my bag with all of the correct information. The problem that I'm having is that the unpaid order had super hydrophobic added to the lens and I cannot see that option when I try to place the new order with the same frames in a different color. I've checked other frames as well and cannot find that option anymore either. The website says that's still a lens option so can you please help me to add it to the green frame Paloma glasses in my bag?
A: Dear robin.anne.lynch, We are sorry to tell you that we can not make anti-fog coating and super hydrophobic coating at the same time. Do you can not choose them .
joni.mcnease     Time: 2026-08-24 18:42
Q: Why hasn’t this shipped?
A: Dear joni.mcnease, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.
Andrea McNamara    Time: 2026-08-24 13:57
Q: Good afternoon, the glasses were delivered to our mailbox on the 20 it said but the post office does not have them and the community mailboxes we have were vandalized. Is there a way for the order to be replaced? Thank you
A: Dear Andrea McNamara, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?
Genesis Flores    Time: 2026-08-24 11:30
Q: Hello, My order shows it has "Label Created" status for the last 3 business days (since 8/19). I chose to pay extra for Advanced Delivery. Please advise if this can be pushed to ship out faster - I need these delivered promptly.
A: Dear Genesis, Sorry, we can not change the shipping now, we suggest you to contact your local USPS office directly.
Melissa Purcha    Time: 2026-08-24 09:35
Q: Hi my tracking number doesn't seem to be working? Is there anything you can do to help me with this?
A: Dear Melissa Purcha, Please don\'t worry, your package is still in transit. You also can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en/details/7321315930636229
Lucy Scheller    Time: 2026-08-24 09:23
Q: Hi I just placed order and address is wrong. Can I pls update before shipping
A: Dear Lucy Scheller, We would like to tell you that we have corrected it for you
Faryqueen20     Time: 2026-08-24 09:02
Q: The tracking number for my last order is 1ZG841J50311853590 But when I tried to track it , it's saying tracking not available, or usps has not received the item. Kindly let me know if I have the right tracking number.
A: Dear Roxanne JOEFIELD, We have checked the tracking information and it shows that you will receive it today.
sutriceb     Time: 2026-08-24 06:28
Q: Hello. I paid for expedited shipping in order to get the glasses before travel. When can I expect to recieve my order?
A: Dear sutriceb, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Dawne Altis    Time: 2026-08-24 06:16
Q: Order: 80626230819544 Can i get a receipt please for my HSA
A: Dear Dawne Altis, we have emailed the receipt.
Daniel Muhammad    Time: 2026-08-24 02:58
Q: Yes, I want glasses#Neutral AT1019 grey_orange to be reading glasses
A: Dear Daniel Muhammad, We would like to tell you that we have converted original Rx to single vision reading Rx for glasses#Neutral. We will process your order immediately.
Jessy Blaker    Time: 2026-08-23 18:25
Q: Hello, do you handle prescriptions with prism going up down and in out? I need all of that.
A: Dear Jessy Blaker, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Jennefer Orbeck     Time: 2026-08-23 11:54
Q: It says my glasses were finished and are being checked. It's been a week how long until I receive them
A: About order#80826130007244 , we would like to tell you that we have shipped your order out,you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596307154757 About order#80826130020176,we are sorry to tell you that the frame#Banded 59256 floral_e was out of stock temporarily, so your order is delayed,but it comes back now. We have rushed order for you and will ship your order out asap.
mourad rahmani    Time: 2026-08-23 10:16
Q: Hi, I own eyeglassesdeals.com. I thought this domain could be a great fit for your business. Would you be interested in acquiring it? Thanks!
A: Dear mourad rahmani, Thank you for reaching out and thinking of us with the [eyeglassesdeals.com](https://eyeglassesdeals.com) domain. After consideration, this acquisition does not align with our current business priorities, so we will have to pass on this opportunity. Wish you every success in finding a suitable buyer for the domain.
rclh1102     Time: 2026-08-23 09:22
Q: How much is a prescription what determines the price and do you all accept insurance
A: Dear Henderson, There may be an additional charge for the lens depending on the prescription and any lens add-ons you may choose. Once the prescription information is entered in on the website you will see all of the lens and pricing options listed.You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.
Victoria Herrera     Time: 2026-08-23 09:10
Q: The PD measurements doesn't have mine. Mine is 59
A: Dear Victoria Herrera, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. We would like to tell you that you can check the frames in this link:https://www.wherelight.com/eyeglasses?pd=51&gooodsSort=1&frame=1
Carolyn Aliskevicz    Time: 2026-08-23 08:41
Q: I need an address change on an order O just placed please. Address should be: 15 E. Ridge Dr. 304 Milford, NH 03055 Carolyn 978 400 1195 order number 80826230818288
A: Dear Carolyn, We would like to tell you that we have corrected it for you
Nielsen Bailie    Time: 2026-08-23 06:39
Q: I placed an order on August 11th. The last pair I ordered has been processing for 10 days now. I read the average time to process is usually 3 days, so I wanted to make sure there were no issues. I appreciate your time. The order number is: 80826110612386
A: Dear Bailie Nielsen, We asked our factory and they said that there is a little flaw on the frame#Neon05 59045 green_black,they need to change a new frame, but this frame was out of stock temporarily. So your order is delayed, we will ship other pairs of glasses out first. When glasses#Neon05 59045 green_black are completed, we will ship this pair to you.
turshy.325     Time: 2026-08-23 05:48
Q: Good day I want to find out if I can get my prescription glasses by redeeming my points
A: Dear Tajana David, You can use your points to redeem frames in the Points Mall.
Joanmarie Santiago    Time: 2026-08-22 22:21
Q: My Order: 80826222203557 Please the address the order is going to be delivered is the wrong one . That is the old one said 3838 gulf shore circle Kissimme Fl this is mot the address . Please The orders need to be delivered to this address is the new one 796 silver palm dr Haines city Fl 33844
A: Dear Joanmarie, We would like to tell you that we have corrected it for you
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