Buy Prescription Glasses Online at Affordable Prices

Greg Burdon Time: 2026-01-31 23:09

Q: Hi, I have received notification that my order number 20126202132132 was dispatched on 27 January 2026. I have checked the DHL website for tracking details and it advises me that the tracking number is incorrect . https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY20126202132132 . Could please advise the progress of this order. Regards, Greg Burdon

A: Dear Greg Burdon, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated soon. We appreciate your patience.

Marley Cunningham Time: 2026-01-31 22:03

Q: Is it allowed to use the coupons on points challenge with the BOGO promotion? thank you. Marley

A: Dear customer, We are sorry to tell you that bogo promotion and other coupon can not be used in one order at the same time.

Monzel Tracie Time: 2026-01-31 19:25

Q: I broke my frames how do I go about getting them fixed?

A: Dear Monzel Tracie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

shelbipaige Time: 2026-01-31 19:03

Q: 80126222020032 When is my order expected to arrive. I’ve had no updates since 1/28

A: Dear Shelbi Shidele, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

cathie Time: 2026-01-31 19:02

Q: Hello, can you please check my order number, it does not appear on the courier website. It was issued 27/1. Thanks

A: Dear Cathie Avraam, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated soon. We appreciate your patience.

annie.lesser Annie Time: 2026-01-31 12:15

Q: My Ravenna Color: black Size: Medium glasses were supposed to have purple photochromic lenses but they came with plain clear lenses.

A: Dear Annie Lesser, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Cassady Gore Time: 2026-01-31 11:26

Q: I’ve accidentally placed 3 orders which are still processing but there’s 6 frames of the Stacey in men’s where I only need 2 frames which is one order not all 3 orders just one single order of the 2 frames please help me cancel the other too!!

A: Dear Cascity Gore, Ok, we will cancel order#80126311109152 and order#80126311106454. We will refund you money .

Cassady Gore Time: 2026-01-31 11:24

Q: I’ve accidentally placed an order for 6 pairs of the Stacey men’s all black glasses frames and it cause it didn’t go through the first 2 times and I only just need one order of the 2 frames not all 6 frames. Pls cancel the others they’re processing still!!

A: Dear Cascity Gore, Ok, we will cancel order#80126311109152 and order#80126311106454. We will refund you money .

pfcfree Time: 2026-01-31 10:16

Q: hi i was wondering because its been about a month and the order number 20126021749276 still has not arrived, could someone let me know when it will arrive. Thank You.

A: Dear customer, We have checked tracking information and it shows that your item was delivered at the front door or porch at 11:19 am on January 15, 2026 in FRESNO, CA 93702. Do you check your front door or porch ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106200525507

Vicki Macchietto Time: 2026-01-31 09:05

Q: The problem is definitely not with your company! I got my new glasses two days ago and they are great! They are cute, colorful, the prescription is fine, everything is good except for one thing. The frames I ordered are simply WAY too large for my face. I honestly expected to be disappointed as I’ve never ordered glasses online before. Your company has a great selection and I definitely want to get another pair and will probably get even more a bit later. My granddaughter told me about your company but I will be recommending you to everyone I know. Please let me know what I need to do and I will greatly appreciate it. I’m starting to look at your frames now. thank you very much for your help!

A: Dear Vicki Macchietto, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Burroughs Roxanne Time: 2026-01-31 08:15

Q: I have two accounts. Don’t know how. My first email account was white.roxanne@gmail.com which was compromised. I now use my second one which is angelpea16@gmail.com and it is associated with my affiliate link. I’m not sure what to do

A: Dear customer, Do you need us to combine your two accounts ?

barth.melaniefp69 Time: 2026-01-31 05:51

Q: I still haven't received my order... this is really unacceptable. I just want my purchase and I have been super flexible understanding and I haven't received my products

A: Dear Melanie Barth, We have checked the tracking information shows that SEVERE WEATHER CONDITIONS ACROSS THE U.S. MAY DELAY PROCESSING, TRANSPORT AND FINAL DELIVERY OF YOUR MAIL AND PACKAGES. Your order might be delayed. Sorry for this, we will try our best to make sure that you will receive your package finally. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106200907013 To express our apology, we can offer you a $15 coupon, do you want it ?

kaitie weeks Time: 2026-01-30 20:03

Q: I’m just looking for a receipt if possible so I can submit it to my insurance ! Thanks !

A: Dear Kaitie Weeks, We would like to tell you that we have emailed you the receipt.

Mai Vue Time: 2026-01-30 19:13

Q: Hi, I'm trying to update my email on my account, but I am unable to because it doesn't give me an option. My email on file is no longer working. vuemaiker@mail.fresnostate.edu

A: Dear Mai Vue, Ok, we will update it for you.

Lisa Time: 2026-01-30 16:42

Q: I am hoping to order some new glasses online but before I start browsing I want to make sure you will supply glasses for my prescription. I have astigmatism and would like multi focal lenses. Thank you, Lisa

A: Dear Lisa, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

vtx962 Time: 2026-01-30 16:19

Q: Hello I have had a pair glasses that were replace because the frames broke your staff has been great. I been ordering glasses on line for twenty years and your shop is one of the best. Reason I am one of the pairs you replace with a different frame does not fit comfortably the temple is short and the glasses are not focus like the other three pairs I purchased. Is there anything you can do to replace them?

A: Dear ROBERT DE SANCTIS, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first? And do you mean that you feel fuzzy when you wear this pair of glasses ?

Julie Duran Time: 2026-01-30 10:01

Q: I got my new glasses today, and they're not right. My vision is incredibly blurry. What do I do?

A: Dear Julie Duran, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Deborah Thomas Time: 2026-01-30 09:20

Q: Hello. I would liked to know what blue glasses is the model wearing when searching for women’s’ glasses? Love them and exactly what I am looking for. Thanks so much. I look forward to your response. Debbie Thomas

A: Dear Deborah Thomas, Would you please send us the photo of it ?

Laura Erickson Time: 2026-01-30 06:47

Q: What is the accomplished payment? Vs actual payment???

A: Dear Laura Erickson, Would you please take a screenshot of it and send it to us ?

cathie Time: 2026-01-30 03:53

Q: hello, I received tracking info on the 27/1 but it cannot be found on courier website. Can someone please assist me. 2026-01-27 SHIP OUT CNDFY20126220112589.You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY20126220112589

A: Dear Cathie Avraam, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated soon. We appreciate your patience.

Baker Angela Time: 2026-01-29 19:04

Q: I have had 3 pair of glasses (within the last week) in which the frames have cracked and broken. What can be done about it?

A: Dear Baker Angela, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

jjolinaand Time: 2026-01-29 18:55

Q: I just received my glasses and the legs are bent. When put onto a flat surface, one leg is much higher up than the other leg. This leads to them sitting crooked on my face and unable to see clearly out of them. Due to there malfunction I want to return the glasses, but I cant find where to apply for a return. How can I apply for a return?

A: Dear Jolina Anderson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Shaliegh Time: 2026-01-29 11:41

Q: I would like to know the staus of my glasses order #20126251716495

A: Dear Shaliegh, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

pb01281953 Time: 2026-01-29 11:33

Q: I still have not received my glasses I am very disturbed by the length of time this has taken .You have the cutest glasses on the web and they are economical but, this has been ridiculous.i can't imagine me using this site again, because all the issues were not my fault, I have been patient. Please give me a Current update on my order.

A: Dear Phyllis Brown, We would like to tell you that you will receive it tomorrow. Your item arrived at USPS facility in DALLAS, TX 75232 on January 29, 2026 at 7:15 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201085390

Theresa Roberson Time: 2026-01-29 06:38

Q: I ordered 8 pairs of glasses. on all 8 pair I paid for Photochromatic lenses. None of glasses transition in the sun like they are supposed to. I will be returning all 8 pair for a full refund as this is an important feature for me.

A: Dear Theresa Roberson, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

leislmccrea leisl Time: 2026-01-29 05:27

Q: Please cancel first order, I've fixed it on second order thank you

A: Dear Leislmccrea Mccrea, the glasses in first order are being completed, are you sure that you want to cancel it ?

rokobrien Time: 2026-01-28 19:24

Q: Double order mistake. Please cancel my second duplicate order.

A: Dear Robyn O\'Brien, Ok, we will cancel order#80126250953360 and will refund you money.

khamiton95 Time: 2026-01-28 19:01

Q: I want to request for a refund for the expedited delivery. My USPS label was created on 1/26/2026 & there's no movement for my package.

A: Dear customer,We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Aleshia Deshae Time: 2026-01-28 16:13

Q: My order shipping has not been updated and it has not been delivered and i chose standard shipping and its passed the time frame

A: Dear Aleshia Deshae, We have checked the tracking information shows that SEVERE WEATHER CONDITIONS ACROSS THE U.S. MAY DELAY PROCESSING, TRANSPORT AND FINAL DELIVERY OF YOUR MAIL AND PACKAGES. Your order might be delayed. Sorry for this, we will try our best to make sure that you will receive your package finally.

michbeenz Time: 2026-01-28 16:10

Q: How do I choose polarized lenses? The glasses say they can be polarized but I never get that option to choose. I don't just want tinted

A: Dear customer, We are sorry to hear that, do you choose single vision lenses ?

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