Consulting Servive Center

A: Dear Marley Cunningham, Would you please tell us which frame you want to change ?

A: Dear Sue,We are sorry for this, concerning your case, we can offer you a $20 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time. We have reset the password for you and have emailed you new password.

A: Dear Sue,We are sorry for this, concerning your case, we can offer you a $20 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time. We have reset the password for you and have emailed you new password.

A: Dear Haas Joseph, We are sorry to hear that,would you please take a screenshot to show us problem in details ?

A: Dear Courtney Davis, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Amber Jacquin, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on June 24, 2026 at 6:59 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Coralis, We are sorry to hear that,but we don\'t find problem in your photo, would you please take a video to show us problems in details ?

A: Dear John Scheuring, Ok, we will cancel your order and will refund you money.

A: Dear Lindsey, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Sara James, We would like to tell you that we will ship your order out this week.

A: Dear Karen Cook, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Max,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

A: Dear Monique Forrest, You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01057099361411

A: Dear Heidi Blatt, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Brittany, We are sorry to tell you that we don\'t receive your photos, would you please send them to us again ? We completely understand how frustrating this is, and we want to do everything we can to figure out exactly what\'s going on. To help our optician team accurately diagnose the issue, could you first let us know if you have a previous pair of glasses made with this exact same prescription? If you do, would you mind taking two quick photos for us? First, put on that old pair of glasses and take a clear photo of you wearing them Second, put on the glasses you purchased from us and take another clear photo This will allow us to carefully compare the fit, alignment and prescription accuracy, which will help us resolve this for you as quickly as possible.

A: Dear Gaston Mateo, We would like to tell you that we have corrected it for you

A: Dear Karen Cook, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Max,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

A: Dear Karen Cook, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Max,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

A: Dear Karen Cook, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Max,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

A: Dear Savannah LeBlanc, We are sorry to hear that,concerning your case, we can refund you money $62. Would you please tell us whether you can accept it ?

A: Dear Katherine Stem, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear John Scheuring, Ok, we will cancel your order and will refund you money.

A: Dear customer, But we are sorry to tell you that the glasses#Coates 3102 brown are completed, we can change Rx for you, but we need to charge you processing fee $9.92, would you please tell us whether you can accept it ? Or do you want us to cancel your order directly ?

A: Dear Melissa Case, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Melissa Case, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047630837090

A: Dear T Brown, We would like to tell you that they have UV protection.

A: Dear T Brown, We would like to tell you that they have UV protection.

A: Dear customer, We have checked the tracking information and it shows that your package will be delivered today. You will receive it soon.

A: Dear customer, You can try to use your fsa card to pay the order first. If it works, it means that you can use your card on our website.

A: Please accept our sincere apologies for the hold-up on your order. The Bernadette style 2991 in blue was temporarily unavailable when we first processed your order. We sent you an email to offer alternative frame options, but we did not receive a response from you. We\'re glad to let you know this frame is now back in stock. We have immediately resumed processing your order on a priority basis, and we confirm it will be dispatched within this week.