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Brittany Gilbert Time: 2026-03-10 14:18

Q: The pair of glasses I have are already coming apart. The glue that was used to adhere the studs to the glasses has come off and a few of the studs have also popped out. I have not had these glasses very long.

A: Dear Brittany Gilbert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stephanie Johnston Time: 2026-03-10 14:11

Q: Yes, that's correct - it is the tortoiseshell pair.

A: Dear Stephanie Johnston, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Laurie Bonjo Time: 2026-03-10 11:47

Q: I ORDERED GLASSES ON 2/12. I STILL HAVE NOT RECEIVED THEM. YOUR BOT, PHYLLIS, KEEPS REASSURING ME THAT THEY ARE ON THEIR WAY AND USPS SAYS THEY HAVEN'T RECEIVED THEM YET. I AM SO FRUSTRATED. Feb 12, 2026 21:48:24 Order# 80226122148247 PLEASE LOCATE THE ORDER AND SEND IT EXPEDITED OR REFUND THE MONEY. THIS IS OUTRAGEOUS.

A: Dear Laurie, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

aditamayct1 Time: 2026-03-10 10:34

Q: When are my glasses going to be shipped I paid for express delivery

A: Dear customer, we will ship your order out next week.

Maranda Time: 2026-03-10 09:07

Q: Hello, my order #80326050746124 says on the app that it has not been paid (it has)? and it has not shipped. These are my mother’s first pair of glasses in four years, so I will be so disappointed if there is an issue…. The money has already been taken from my bank account. Please ship the glasses. Thank you.

A: Dear Maranda, We would like to tell you that we are processing order#80326051404328, please don\'t worry.

Melissa Macdonald Time: 2026-03-10 09:04

Q: We have bought quite a few glasses from you folks. Love your stuff. We did order 4 pair this last time. One of the glasses was defective. One of the temple holes does not line up where it attaches to the frame. When they assembled it, the screw didn't fully secure the temple. I just started to wear these ones so that's why I'm just noticing it. I tried to tighten the screw, that's when I noticed the holes don't line up..so it won't tighten. Is there anything we can do about this?Thanks.

A: Dear Melissa Macdonald, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

Loriann Opara Time: 2026-03-10 08:50

Q: I rec'd my order #80226171916311 and both pair of glasses are defective with the basic prescription of 1.50 reading. Please advise on how we can correct this.

A: Dear Loriann Opara, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kerble Jodi Time: 2026-03-10 07:48

Q: I need to return a pair of glasses that I bought from Wherelight. The frames are cracked in two places. I can't find the return option in my account. Can you let me know how to proceed? Thank you!

A: Dear Kerble Jodi, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Isabella Norikov Time: 2026-03-10 07:40

Q: WHERE IS MY ORDER!!! IT SHOWS A TRACKING NUMBER THAT GIVES NO INFO SINCE 3/5. WHERE IS MY ORDER! I AM MOVING AND NEED MY GLASSES! MY OREDER IS Order #20226271248518

A: Dear Isabella Norikov, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Isabella Norikov Time: 2026-03-10 07:38

Q: WHERE IS MY ORDER!! MY ORDER SHOWS NOTHING SINCE 3/5. THE TRACKING NUMBER IS NOT A REAL TRACKING NUMBER AND I CANNOT CONTACT ANYONE TO SEE WHERE MY GLASSES ARE!!! WHERE IS MY ORDER Order #20226271248518. I NEED TO KNOW WHERE IT IS FOR I AM MOVING!!!

A: Dear Isabella Norikov, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Ashley R Time: 2026-03-10 07:28

Q: I am attempting to return order 80126301834148

A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?

nancy Brown Time: 2026-03-09 23:13

Q: what happened to the coupon 3 for $169? I won't buy glasses from you if you cant or wont compete on coupons you also had a BOGO I would buy 5 pairs of glasses using these coupons but it is easy enough to take my businwss elsewhereNancy OBrien Brown nancyherself51@gmail.com

A: Dear Nancy Brown, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Yesenia Gonzalez Time: 2026-03-09 22:52

Q: I ordered my glasses 2/13 and paid the expedite service fee. Now 3/9 and still hasn’t even been labeled shipped.

A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.

Allen Melissa Time: 2026-03-09 18:32

Q: My order #80226160308111 was placed 02/16 and is still in processing although I paid for advanced shipping!! What is the deal! I want a refund

A: Dear Customer, Would you please tell us which free frame you want ? We are waiting for you reply for a long time, but you don\'t reply us, if you can receive this email, please reply us asap.

Stephanie Johnston Time: 2026-03-09 18:23

Q: I’ve emailed over the photo of the broken frame. You will see how the “bolt” sheared off.

A: Dear Stephanie Johnston, Is that tortoiseshell pair ?

lmarulanda01 Time: 2026-03-09 18:21

Q: Hi, I wanted a status update to when I can expect to receive my glasses on order placed on 2/13/2026? Order #80226131727479

A: Dear customer, We would like to tell you that we will ship your order out this week.

Alexandria Velez Time: 2026-03-09 13:27

Q: Hi I paid for advanced shipping on pn a pair pf glasses on Feburary 27th and it still shows processing can you help me find out whje they will ship becauae at this point Id just like my advanced shipping fee back along with my glasses please.

A: Dear Velez Alexandria, We need to confirm the prescription with you since your sph value of right eye and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Yesenia Gonzalez Time: 2026-03-09 12:04

Q: I made my order 2/13/26 and paid the expedited shipping (6-9 days) n it’s now 3/9/26 n it’s not even showing “shipped “ yet.

A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.

Amber Jacquin Time: 2026-03-09 11:48

Q: It says a shopping label has been made. That's it. No extra updates. I paid extra for fast shipping and its been saying the same thing for 5 days now.

A: Dear Amber Jacquin, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on March 10, 2026 at 12:36 am. The item is currently in transit to the destination. You will receive it soon.

allison.paige.stroth Time: 2026-03-09 11:46

Q: Hi I'm having a problem I was hoping you could help me with. The glasses are Aston, the black ones, I bought them recently and the part by your ears turns inward and gives me headaches, I haven't been able to bend them enough. I have ordered this exact pair of glasses for 10 years. But this recent one was smaller so I was hoping maybe you could take a picture of the glasses before I order with the arms out and the Pic from above so I can see if I can wear these or not. I really just need the arms completely straight, not bent inward at all. I know this is a pain in the ass, so if you can't, I understand. I just wanted to get another pair bc this seemed like a fluke. Thank you so much. I appreciate it. The link is https://wherelight.com/eyeglasses/frames/cateye-classic-eyeglasses-3667.html?color=black

A: Dear Allison, We are sorry to hear that, would you please tell us order number first ?

Amber Jacquin Time: 2026-03-09 11:45

Q: I paid for fast shipping and ai need my glasses

A: Dear Amber Jacquin, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on March 10, 2026 at 12:36 am. The item is currently in transit to the destination. You will receive it soon.

Jennifer Gross Time: 2026-03-09 10:24

Q: I recently purchased 2 pairs of glasses and I am having trouble with both pairs. They make my eyes hurt and pull my vision to a weird place. I wore each pair for several days hoping it was just that I needed to adjust to them but I can't handle it. What can be done about that?

A: Dear Jennifer Gross, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Isabella Hall Time: 2026-03-09 10:09

Q: My order 80226212220311 was said to be shipped last week but all the tracking number says is preshipment. When will it be shipping? I ordered weeks ago. Thanks

A: Dear Isabella Hall, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Nicole Jakubek Time: 2026-03-09 10:01

Q: Wielange dauert die Zusendung

A: Dear Nicole Jakubek, We would like to tell you that you can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047327624889

Nicole Jakubek Time: 2026-03-09 09:57

Q: Wann kommen meine Bestellungen an, zahlungs Frist bei klarna ist bald

A: Dear Nicole Jakubek, We would like to tell you that you can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047327624889

Erik Rocha Time: 2026-03-09 08:51

Q: I would like to update my Email due to myself inputting it incorrectly in the beginning when creating my account. I was unable to update that information, and i would like assistance.

A: Dear Erik Rocha, We would like to tell you that we have corrected it for you.

Kelly Presbrey Time: 2026-03-09 08:06

Q: It has almost been a month since my order. Please advise when they will be shipped.

A: Dear Kelly Presbrey, We would like to tell you that we will ship your order out this week.

Joanna Dionne Time: 2026-03-09 08:03

Q: I was looking at these questions, and saw that you were including the full addresses of people you were responding to. That is a dangerous security habit.. You really need to check that before posting. Also, I have ordered 2 pair of glasses - I was trying to find out how long it will take to get them and can't find it. I hope I get them by 3/16 because I am going on a cruise and I would like to have them. Thank you.

A: Dear Joanna Dionne, Thanks for your suggestion. And we will ship your order out today.

bethannemartin Time: 2026-03-09 07:55

Q: What is the time frame for express shipping? I paid extra to get my glasses quickly and we are going on 5 days that it says UPS is still waiting on you guys to give them my glasses. I should have had the glasses by now with how much I paid. Order # 80226240804460.

A: Dear Beth Martin, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Ashley R Time: 2026-03-09 05:41

Q: I am unable to reply to the response back to me but I need to return my first order that was sent to me in February. The glasses are too bulky and slip down my nose

A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?

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