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shan028 Time: 2026-02-26 13:09

Q: Order: 80126311016211. The pair "Noelle" picture in App is not the same as when I got them ... the picture shows solid mulicolor but they are see through when you get them... NOT BOLD colors ... im kinda not happy ... can you help.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

chriskez1972 Time: 2026-02-26 11:21

Q: Where is my order

A: Dear customer, We are sorry for the delay, we will ship your order out next week.

Crystal Avila Time: 2026-02-26 10:16

Q: Hi my last order has not shipped yet?

A: Dear Crystal Avila, We are sorry for the delay, we asked our factory and they said that your order was expected to be shipped out the week after next

Leslee Trio Time: 2026-02-26 09:51

Q: Can the Shelby (heart frame) be made into sunglasses (tinted)?

A: Dear Leslee Trio, Yes, you can choose tinted lenses.

David J Rappa Time: 2026-02-26 09:28

Q: MY ORDER HAS BEEN IN PROCESS SINCE 2/11/2026. WHY IS IT TAKING SO LONG AND WHEN WILL IT BE SHIPPED?ORDER # 80226110454500 THANK YOU DAVID J RAPPA

A: Dear David J Rappa, We are sorry for the delay, and we will ship your order out next week.

Lisa Connery Time: 2026-02-26 09:25

Q: Hello, I paid for advanced shipping on an order placed 2/12. I have not received the order yet and USPS says it has been waiting for the package since 2/24. Please provide an update and I believe I should receive a refund for the shipping as I paid extra to receive it in 10 days and that has not occurred. Order #20226121551359

A: Dear Lisa Connery, We have checked your order and we would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Charlene Moody Time: 2026-02-26 09:08

Q: Can I cancel my order... I would rather get an eye glass case instead of paying the shipping price

A: Dear Cutie, Sorry, would you please tell us order number first ?

Daina Watts Lloyd Time: 2026-02-26 06:04

Q: so I tried to order sunglasses with single vision to get the mirror tent, and no option was shown, then I tired just plain lenses , again no option for mirror tent was shown. how do I get the mirror tent option?

A: Dear Daina Watts Lloyd, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

galomo karla Time: 2026-02-25 20:21

Q: Hello I’m reaching out to return an order I made. the order number is # 80226092016351. please let me know what the process is of returning my order

A: Dear Galomo Karla, We are sorry to hear that,would you please tell us the reason why you want to return first ?

momndawn08 Time: 2026-02-25 19:46

Q: Do you take insurance by vsp?

A: Dear customer, You can try to use your card to pay the order first. If it works, it means that you can use your card on our website.

Vanessa Hamwey Time: 2026-02-25 19:12

Q: I have 2 glasses that broke in this order 81225021805013. The Lauretta broke on the edge of the frame and the clip on 012 one of the legs came off and is not repairable.

A: Dear Vanessa Hamwey, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

daryste Time: 2026-02-25 19:05

Q: Hey guys. Me again, can you cancel my order yet? Or better yet, place a button so I can cancel the order myself 8022623105617580226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:05

Q: Communication whilst running a business is key. One email almost 24 hours ago wanting to know the reason of cancelization does NOT meet the bare minimum of communication. Cancel my order please 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:04

Q: I have been trying to reach you for almost 24 hours now. I would appreciate if you would cancel this order BEFORE it gets finished and shipped 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:03

Q: I would like my order canceled ASAP 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:03

Q: Can someone cancel this order for me? 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:03

Q: Cancel this order please I no longer need the glasses 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:02

Q: Oh hey! I have noticed your company still has not canceled my order. Please cancel my order and give me a refund 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

Shannon Musgrove Time: 2026-02-25 14:00

Q: I may need to cancel my current order with you. There is something wrong with the prescriptions I have already ordered. I get a headache with them and I had already placed another order with that same prescription.

A: Dear Shannon Musgrove, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

thestewarts85 Time: 2026-02-25 13:54

Q: Please remove me from your email list

A: Dear customer, Ok, we will.

Ina Gbadebo Time: 2026-02-25 13:34

Q: I want a refund on my express shipping since it’s been 3 weeks now and a date when I should be receiving my glasses

A: Dear Ina Gbadebo, We are sorry for this, concerning your case, we can refund you money $10, would you please tell us whether you can accept it ?

Tina Greene Time: 2026-02-25 12:44

Q: Order # 20226111157078 processing time says 4-8 days it has been 13 days and still have not been shipped can I please get an update on when these will be shipped

A: Dear Tina Greene, We would like to tell you that we will ship your order out next week.

Taelin Strickley Time: 2026-02-25 12:41

Q: When will I receive my order I’ve contacted the delivery carrier and they have not even received it to the facility yet they only have the label in the system where is my package this is what what sent to the supposed carrier that is delivering it My package GFUS01037152567808 says it's still being processed when will this be out for delivery they are my glasses and I've been waiting a while for them

A: Dear Taelin Strickley, We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by shipping company soon.

Michelle Sonera Time: 2026-02-25 12:40

Q: Good afternoon, I placed an order for eyeglasses today, but after placing the order I wanted to buy an additional pair. How can I apply for the 50% discount for the purchase of the additional pair? Can anybody help me with this please. Order Number: 80226250818176 I await your response Thank you, Michelle Sonera

A: Dear Michelle Sonera, We find that you used other promo code in the order, so we can not apply other discount to your order again, sorry for this.

Shannon Musgrove Time: 2026-02-25 11:42

Q: Since I've been wearing all of the glasses, I am having issues with the distance glasses. They all give me a headache. The readers are good. I haven't tried the sunglasses yet but they are the same prescription as the other distance ones. Please help.

A: Dear Shannon Musgrove, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

daryste Time: 2026-02-25 11:01

Q: Please cancel my order

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

lewni11 Niki Time: 2026-02-25 10:55

Q: Hello, Can I alter the size of the bifocal portion on lenses? I would like to change both sets on my most recent order #20226251051121 to 10mm from bottom

A: Dear customer, Ok, we will note it for you.

daryste Time: 2026-02-25 07:48

Q: I need this order canceled 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

Lindsey Smith-Mann Time: 2026-02-25 05:35

Q: Good morning! My RT PD is 33.5 and my left PD is 30.5, which isn't an option listed. Am I still able to order glasses from your website? They are so cute, so I hope so! Thank you! Lindsey

A: Dear Lindsey, We would like to tell you that you can check the frames in this link :https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=61

Nicole Lowery Time: 2026-02-24 22:26

Q: My issue with the BOGO code still hasn’t been fixed. Can I get an estimate as to when the problem will be taken care of

A: Dear Nicole Lowery, We would like to tell you that we have refunded you price difference.

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