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Angela Greene Time: 2026-01-21 04:43

Q: I need an update immediately. Where is my order USPS sees a shipment label made on 1/16/26 but has not received the package where are the glasses??? Please advise.

A: Dear Angela Greene, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on January 21, 2026 at 11:56 am. The item is currently in transit to the destination. You will receive it soon.

Victoriakeenesinging Time: 2026-01-21 04:00

Q: My money got taken but the order did not process!!!!

A: Dear Victoria, We are sorry to hear that,please don\'t worry, would you please take a screenshot of your payment ?

Victoriakeenesinging Time: 2026-01-21 03:59

Q: My money got taken but my order did not go through please fix this!!!!

A: Dear Victoria, We are sorry to hear that,please don\'t worry, would you please take a screenshot of your payment ?

Cassandra Wilt Time: 2026-01-21 00:24

Q: I submitted the wrong address, I need to update it to the one I emailed.

A: Dear Cassandra Wilt, We would like to tell you that we have corrected it for you

Cassandra Wilt Time: 2026-01-21 00:23

Q: I put in the wrong address the shipping address is 25 manor drive apartment a3, Hagerstown Md 21740 not the heather drive address

A: Dear Cassandra Wilt, We would like to tell you that we have corrected it for you

Sharonda Williams Time: 2026-01-20 13:48

Q: I put in the wrong address in for shipping and need to update it what do I do?

A: Dear Sharonda Williams, We would like to tell you that we have corrected it for you

Settle-Lee D Time: 2026-01-20 09:27

Q: Yes I can accept that do you need my prescription again or is it on my account? What do I do with these other glasses? Frames: Jacklyn US $5.00 Frame Color: green Size: Medium

A: Dear Dalene Settle, Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses#Jacklyn in green for you.

myshelasia Time: 2026-01-20 08:05

Q: Frame: Falcon Color: black US $16.95 US $13.56 Prescription: Progressive Photochromic Lenses (Photochromic Grey) US $70.00 Mid-Index 1.61 Pro US $35.00 Blue Light Blocking US $12.95 Anti-Fog Coating US $20 SPH CYL AXIS ADD OD +0.50 -0.25 157 2.00 OS +0.50 -0.75 2 2.00 PD 64.0 Qty: 1

A: Dear customer, We would like to tell you that your Rx is not very strong, you can choose 1.55 index lenses directly, the lenses will not very thick, and the price of 1.55 index lenses is cheaper. For bluelight blocker, we don\'t suggest you to choose it with photochromic tint. If you choose them at the same time, the blue light blocker will have an effect on photochromic tint. The color of photochromic tint will become lighter. Do you want $135 coupon ?

myshelasia Time: 2026-01-20 08:04

Q: Frame: Grit Color: black US $28.95 US $20.27 Prescription: Progressive Photochromic Lenses (Photochromic Grey) US $70.00 Mid-Index 1.61 Pro US $35.00 Blue Light Blocking US $12.95 Anti-Fog Coating US $20 SPH CYL AXIS ADD OD +0.50 -0.25 157 2.00 OS +0.50 -0.75 2 2.00 PD 64.0

A: Dear customer, We would like to tell you that your Rx is not very strong, you can choose 1.55 index lenses directly, the lenses will not very thick, and the price of 1.55 index lenses is cheaper. For bluelight blocker, we don\'t suggest you to choose it with photochromic tint. If you choose them at the same time, the blue light blocker will have an effect on photochromic tint. The color of photochromic tint will become lighter. Do you want $135 coupon ?

Carrie Wilson Time: 2026-01-20 04:56

Q: Hello, ? ? My glasses were ordered on September 25, 2025, & delivered on Oct. 6, 2025. I began wearing?them that day.?106 days- about 3 months. If you look at my account, I have been ordering glasses from WhereLight since 2021. Furthermore, I have never had a pair of glasses from the company break so quickly. Usually, it is several years before they break. This morning I put them on and the lens fell out. Upon inspection, I found a large break in the frame.? ? ? I have sung this company's?praise for years and sent many people to you all, bc people love my glasses. I really do not want to have to move to another company if this situation is not rectified with a new pair of glasses. This is not a user error. I cannot see without glasses, but I also do not have the funds to purchase another pair.? 106 days of careful wear, and then for them to break is ridiculous.? ??

A: Dear Carrie Wilson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Coish Mary Ann Time: 2026-01-19 18:22

Q: Hello???? just wondering if our points also can go towards the cost of the lenses? Thank you.

A: Dear Coish Mary Ann, We would like to tell you that you can use points to redeem discount coupon in points mall directly.

Feliz Xiomara Time: 2026-01-19 14:44

Q: Buenas tardes, me llegaron los pares pero al parecer están muy altos en PD según la receta es 66 y me llegaron 69 no puedo usarlos ya que no puedo ver tienen mucho aumento en su totalidad.

A: Dear Feliz Xiomara, Sorry, do you mean that correct PD value is 66 ?

Monique Time: 2026-01-19 13:11

Q: Hello, I am looking for help with glasses. Your search function isn't working, I have tried multiple times to filter glasses by PD:58 and nothing comes up matching it, everything comes as Recommended PD: 62 - 66. Even the link I'm using is: https://wherelight.com/eyeglasses?pd=58&size=2&gooodsSort=1&color=2&glass_type=1&page=12 ; which shows it should be filtered by glasses only matching that PD, but it only brings up bigger PD glasses. My coworker is the one who showed me this website and she ordered the pair "bunny" and her PD is only 57, yet when I try to order them it tells me "your PD is too small, please select another pair", so how did she get those glasses when her PD is smaller than mine? I've been through 12 pages of glasses so far yet not a single one has a PD for under 62. Is this an issue with your website or do you not cater to people with a PD smaller than 62?; and if so, how did my coworker order hers with a smaller PD? Any help would be appreciated because I'd like to order some glasses. Thank you.

A: Dear Monique, We would like to tell you that you can ignore that recommend PD value, it is not very accurate. You can check the frames in this link directly: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58

Alison Cerda Time: 2026-01-19 11:04

Q: Hello my Order: 80126021136207 had a pair of Indiya. unfortunately, they don’t fit perfect but they are extremely wide. Wanted to see if I could get them resent or what we can do.?

A: Dear Alison Cerda, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Settle-Lee D Time: 2026-01-19 11:01

Q: I am asking for a return or exchange for another pair of frames and lenses. The right lens is out of focus as I stated before, I do not like the frames or the color. Please let me know what I need to get a new pair and return these to you. Thank you, Dalene

A: Dear Settle-Lee, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

kittyalyea94 Kitty Time: 2026-01-19 09:55

Q: Help my order was delivered to the wrong address what do I do

A: Dear Alicia Alyea, We are sorry to hear that, would you please double check the address you filled in the order below ? Is it correct ?10307 Blaisdell Circle,MINNEAPOLIS,MN,55420,US

Shauntay Franklin Time: 2026-01-19 09:53

Q: It’s saying I don’t have an order, nor am I getting any emails! What’s going on. it’s either Tay.fennell@yahoo.com. Can someone explain what happened?

A: Dear Shauntay Franklin, We would like to tell you that you can log in your email account: TAY.FENNLL@yahoo.com. Then you will find order#20126150902415

Settle-Lee D Time: 2026-01-19 09:29

Q: I have been wearing progressive glasses for years. The right lense I am unable to see clearly through at the bottom at all. The left is fine. I would prefer to replace the frames and lens with smaller frames like the first pair as they work perfect for me: but the right lense is the problem

A: Dear Settle-Lee, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Mar Ha Time: 2026-01-19 08:29

Q: I SUBMITTED A NEW PRESCRIPTION AND A PICTURES OF IT AS WELL PLS REVEIW AS I DONT UNDERSTAND WETHER I UPLOADED IT OK

A: Dear Mar Ha, Would you please tell us which prescription you upload ?

Yolanda Osborne Time: 2026-01-19 07:39

Q: Sure! How do I send a picture of the glasses to you to view?

A: Dear Yolanda Osborne, We would like to tell you that you can email us picture to our email address: service@mail-wherelight.com

KARLA MARTINEZ Time: 2026-01-18 19:10

Q: status about my Order #20126071805485, i dont have a tracking number

A: Dear KARLA MARTINEZ, We would like to tell you that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on January 19, 2026 at 1:34 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124334123

Wilson Taylor Time: 2026-01-18 18:58

Q: I ordered two pairs of glasses, although I like the color and style. They don’t seem to match my RX and are really big for my head. I would like to make a return if possible

A: Dear Taylor Wilson, We are sorry to hear that,would you please tell us which pair has problems ?

Kameron Time: 2026-01-18 13:45

Q: Can I get a bifocal prescription without a visible line on the lenses?

A: Dear Kameron, Sorry, do you mean that you want progressive lenses ?

Elise Time: 2026-01-17 18:58

Q: Hi there, just checking on the status of order 80126150424295. I didn't receive a follow up email or anything. My address is correct.

A: Dear Elise, We would like to tell you that we will ship your order out this week.

Roxanne Himmelstein Time: 2026-01-17 17:02

Q: Why won't you accept my credit card? Is it because the billing address differs from the shipping address? If so, how do I enter the billing address?

A: Dear Roxanne Himmelstein, We are sorry to hear that, but do you log in your account and try to pay it again ?

Darla Sutton Time: 2026-01-17 15:49

Q: I want to order a pair of glasses. My pd is 55.5. The choices do not offer that. Is there any way I can get my pd entered?

A: Dear Darla Sutton, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Settle-Lee D Time: 2026-01-17 15:13

Q: I am unable to find where I am supposed to click on for return as it tells us to in policy for returns. Antonetta Color: Blue Rx: Multifocal Lens

A: Dear Dalene Settle, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Settle-Lee D Time: 2026-01-17 14:53

Q: Antonetta Color: Blue Rx: Multifocal Lens

A: Dear Dalene Settle, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Settle-Lee D Time: 2026-01-17 14:52

Q: Antonetta Color: Blue Rx: Multifocal Lens

A: Dear Dalene Settle, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Emily Fleming Time: 2026-01-17 12:27

Q: Hi there, I ordered 4 pairs of new glasses in December and they arrived to me here in early January. I LOVE all the pairs, however, two of the pairs I am having a hard time seeing out of. I think my prescription is just a bit off and not centered on the lenses where i need it to be. Can I send these back to you to be adjusted possibly? I can mark the center of my cornia on the lenses with a dry erase marker or something? The other two pairs are perfect and I can see great out of them. Please advise on how I should proceed. Thank you, Emily Fleming Order #21225090741497 frames# 58075 sookie & 58098 Pattie are the two I am having problems with.

A: Dear Emily Fleming, We are sorry to hear that,would you please tell us which pairs have problems ?

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