Buy Prescription Glasses Online at Affordable Prices

rokobrien Time: 2026-01-28 19:24

Q: Double order mistake. Please cancel my second duplicate order.

A: Dear Robyn O\'Brien, Ok, we will cancel order#80126250953360 and will refund you money.

khamiton95 Time: 2026-01-28 19:01

Q: I want to request for a refund for the expedited delivery. My USPS label was created on 1/26/2026 & there's no movement for my package.

A: Dear customer,We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Aleshia Deshae Time: 2026-01-28 16:13

Q: My order shipping has not been updated and it has not been delivered and i chose standard shipping and its passed the time frame

A: Dear Aleshia Deshae, We have checked the tracking information shows that SEVERE WEATHER CONDITIONS ACROSS THE U.S. MAY DELAY PROCESSING, TRANSPORT AND FINAL DELIVERY OF YOUR MAIL AND PACKAGES. Your order might be delayed. Sorry for this, we will try our best to make sure that you will receive your package finally.

michbeenz Time: 2026-01-28 16:10

Q: How do I choose polarized lenses? The glasses say they can be polarized but I never get that option to choose. I don't just want tinted

A: Dear customer, We are sorry to hear that, do you choose single vision lenses ?

Karen McCullough Time: 2026-01-28 14:15

Q: My glasses arrived damaged with the pattern chipped off one of the frames

A: Dear Karen McCullough, We are sorry for this, concerning your case, you can choose a new frame and we send it to you. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Helen Wilson Time: 2026-01-28 12:56

Q: I just placed an order with the BOGO50 code but realized there is a BOGO sale that is actually buy one get one free and is a better price. How can I cancel my order to take advantage of this sale instead?

A: Dear Helen Wilson, Please don\'t worry, we will change the discount for you and will refund you price difference $51.7 directly.

Shannon Lucas Time: 2026-01-28 12:28

Q: How do I send the other glasses back?

A: Dear Shannon Lucas, we would like to tell you that you don\'t need to return glasses.

Shakeria King Time: 2026-01-28 07:56

Q: My glasses suppose to be scratch free, but in the first couple of months they scratched up easily. What do I do about this?

A: Dear Shakeria King, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jessica Hubbell Time: 2026-01-28 07:35

Q: 81225072023569 order number Hello! I ordered these glasses back last month and we had a family emergency and have not been able to open the package until now. Two of the pairs are great, two are not so great. Art.No 58088, Color tortoiseshell are bent/crooked. Too much to even fit on the face. My daugher has returned to college and is going to go ahead and get another pair ordered up there. So I can return these or ??? AND more importantly, the pair for my daughter in law that we paid rush shipping to get Right Eye (OD) +4.25 -2.50 15 Left Eye (OS) +5.25 -3.25 4, they did not work at all, the prescription is off, she has two pairs from the eye dr, one pair from another online retailer and these are the only ones that are super off for her. I would like a refund on these as well. Please let us know how to do this so we can get them returned/refunded and more ordered placed!

A: Dear Jessica Pilbeam, For glasses#58088,but in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? For glasses#M053,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Billie Jo Lunder Time: 2026-01-28 07:29

Q: Will not let me reset password. I tried several times, always says link expired. Im a previous customer HELP

A: Dear Billie Jo Lunder, We have reset the password for you and have emailed you new password. You can check it later.

Helen Wilson Time: 2026-01-28 05:28

Q: How long will the bogo be running? Having a hard time deciding but don’t want to miss out on this deal

A: Dear Helen Wilson, Please don\'t worry, we will change the discount for you and will refund you price difference $51.7 directly.

Rudi Nevaeh Time: 2026-01-28 01:01

Q: Do you deliver to ecuador

A: Dear Nevaeh Rudi, We are sorry to tell you that we can not ship to Ecuador . Sorry for this.

Katie Hernandez Time: 2026-01-27 21:53

Q: Just wanted to know where my order is at since it’s been about 14 days. Thank you

A: Dear Katie Hernandez, We are so sorry to tell you that the frame#Vaughn 8023 black is out of stock temporarily, so your order is delayed. Do you need to change to other frame ?

Irene Gutierrez Time: 2026-01-27 19:41

Q: Trying to purchase with my fsh card, and its not going thru.

A: Dear Irene Gutierrez, We asked our payment platform and they said that they don\'t support your FSA card. Sorry for this.

Shannon Lucas Time: 2026-01-27 13:23

Q: Yes I am sure

A: Dear Shannon Lucas, Ok. We would like to tell you that we have changed frame and you can check the picture below. We will remake eyeglasses#Paloma GL8775 black for you.

Cindy Klokow Time: 2026-01-27 10:10

Q: I sent an email in regards to a pair of glasses that I accidentally ordered bifocals instead of progressive. My other red pair has a scratch on the frames. What can you do to fix these issues?

A: Dear Cindy Klokow, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Settle-Lee D Time: 2026-01-27 09:20

Q: Any news on the glasses order

A: Dear customer, we have shipped glasses out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201354182

Sagan Gotberg Time: 2026-01-27 08:44

Q: Hi! I ordered some glasses two weeks ago and they're still processing. I wanted to make sure everything was okay, and if there was something I needed to do. 20126150708305

A: Dear Sagan Gotberg, We are sorry for the delay, we will ship your order out this week.

marsh bobbie Time: 2026-01-27 08:36

Q: My package of 3 pairs of glasses shows “label created” through the ups tracking number but hasn’t changed from that status in a week. How long before my package will actually ship? I paid for the fastest shipping option.

A: Dear Marsh Bobbie, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

MONETIA GIDNEY Time: 2026-01-27 04:02

Q: Good morning! Will I receive my orders by February 3rd? 80126211914589 and 80126211936360

A: Dear MONETIA GIDNEY, We would like to tell you that we will ship your orders out this week.

pattyfelixjr2 Time: 2026-01-26 18:11

Q: Never received my order 80126081822145

A: Dear Patty Felix, We are sorry to hear that, would you please double check the address you filled in the order ? Is it correct ?6005 FLORENCE BLVD,Omaha,NE,68110-1037,US

Stepanie Robinson Time: 2026-01-26 17:56

Q: I accidentally ordered 2 of the same frame. I only want one not 2

A: Dear Stepanie Robinson, Ok, we will remove glasses#Sherie BJ5302 black in the order#80126221638405 and will refund you $6.

Herrera Nelliel Azrael Time: 2026-01-26 14:49

Q: My glasses arrived but they are the wrong lens type. I paid for photochromic lenses but it came as regular lenses.

A: Dear Herrera Nelliel Azrael, We are sorry to hear that, we have checked your order and we are sorry to tell you that you choose normal tints in the order,we also noted that it is a permanent tint on our website. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Sheffield Tausha Time: 2026-01-26 13:39

Q: My order was returned, my address is 100 Poplar St Guyton Ga 31312

A: Dear Sheffield Tausha, Ok, we will redeliver package to you .

Helene Juneau Time: 2026-01-26 12:43

Q: What is your warranty on new glasses?

A: Dear Helene Juneau, We would like to tell you that you can check our return policy here: https://www.wherelight.com/helping/faq

Kaitlyn Burnett Time: 2026-01-26 09:21

Q: My package said it as shipped on 01/21 and I paid for advanced delivery but today as of 01/26 it still has not been actually given to USPS based on the shipping information. What is the point in advanced delivery?

A: Dear Kaitlyn Burnett, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on January 26, 2026 at 11:45 pm. The item is currently in transit to the destination. You will receive it soon.

Jess Connell Time: 2026-01-26 09:05

Q: Hi there, I’m quite disappointed in some of the glasses in my most recent order. The Hecate glasses (art.no 0102) have a video showing them to be flexible and bendy. They aren’t at all. The clip on glasses (art.no 19072) are no good in the sunlight when I have the sunglasses part on as they reflect my face so all I can see is myself and the Nidia glasses (art.no 59020) have arrived and they’re wonky

A: Dear Jess Connell, About glasses#59020,we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Elloraine Maddox Time: 2026-01-26 06:54

Q: I have 2 PD’s. OD is 35 - OS is 36. I the beginning it asked if I had 2 PD’s, I said yes but it did not give me a place to put both numbers in. Do I add them together? Would my PD number be 71?

A: Dear Elloraine Maddox, Would you please tell us which frame you want to order ? And we would like to tell you that you can choose \"I have two PD values\"

sbooke1740 Time: 2026-01-26 05:10

Q: If you’re not going to change it like I asked please send me my money back

A: Dear customer, ok, we will cancel your order and will refund you money.

diva2277 Time: 2026-01-25 20:03

Q: Order - 20126210245193 - I placed a prescription order for the Paloma glasses but I just now saw that they are recommended for a 64 to 70 PD. Can these be ordered in a medium instead of large? Thank you. Rachel Olives

A: Dear Rachel Olives, We are sorry to tell you that we can not change the size of Paloma, Paloma only has one size, do you want to change other different frame ?

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