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Jessica Cardines Time: 2025-09-15 19:04

Q: I was hoping my order was received back and could be re-delivered by now. I can’t track what happened to it now. I am leaving town in a week and was hoping to have them by then. Through no fault of my own the post office sent them back. See previous messages. Is there anyone that can help me out and track them down?Or someone that I could talk to? I’m feel devastated.

A: Dear Jessica Cardines, We are sorry to tell you we still don\'t receive your package, but we will redeliver your package after we receive your package.

Rachel Payne Time: 2025-09-15 18:40

Q: I need to make a return, how do I start the process?

A: Dear Rachel Payne, We are sorry to hear that,would you please tell us which pair you want to return ?

theresa mcdonough Time: 2025-09-15 18:29

Q: i absolutely HATE three of the pairs i got. please lemm eknow how to continue from here. thanks

A: Dear Theresa Mcdonough, We are sorry to hear that,would you please tell us order number first ?

lesleylou Time: 2025-09-15 18:07

Q: Hello. do you do multi-focal lenses. off so, how do you measure the correct height for individual frames? Thanking you. Lesley L.

A: Dear customer, We would like to tell you that we make multifocal lenses, and our optometrists will make segment height based on expensive.

asetformula666 Time: 2025-09-15 13:47

Q: Hi Why is it that I can't use all my COUPONS for an order. It's not fare to allow only 1 coupon to be used toward a order. I have a 25 cash coupon and a 5 cash coupon that expires on the Sept 22. I need to use both Coupons toward my next order. I need a solution.

A: Dear customer, Would you please tell us the code of $5 coupon first ?

asetformula666 Time: 2025-09-15 13:23

Q: I except the 45 dollar coupon..Thank you!

A: Dear customer, Would you please tell us the code of $5 coupon first ?

Sunny Glantz Time: 2025-09-15 12:33

Q: Wrong shipping address

A: Dear Sunny Glantz, We are sorry to hear that,would you please tell us which pair you want to change and new frame you want ? We will change it for you. And would you please tell us your correct address ?

Jolene Kelly Time: 2025-09-15 11:17

Q: Hello. My order number is 80825031501010. I am trying to request a return, as both of my glasses are crooked and one pair that has sunglasses clip makes my vision have colored prisms. Could you please help me as to what I should do next? Thank you.

A: Dear Jolene Kelly, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jacqueline Little Time: 2025-09-15 08:29

Q: I would like to return a pair of glasses

A: Dear Jacqueline Little, Would you please tell us which pair you want to return and the reason why you want to return ?

christineagosto9 Time: 2025-09-15 08:09

Q: Order:80925051409380, has not shipped. UPS has informed me that the package has not been received by them. When can I expect for you to ship my package? I have paid for express shipping as well

A: Dear customer, We would like to tell you that you will receive your package tomorrow. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50331949539&requester=WT/trackdetails

christineagosto9 Time: 2025-09-15 07:38

Q: My shipping label was created but UPS said it never was scanned at the drop off and they do not have my package. I paid express shipping as well but my package has not left your location. Please assist

A: Dear customer, We would like to tell you that you will receive your package tomorrow. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50331949539&requester=WT/trackdetails

Anita Graham Time: 2025-09-15 06:37

Q: Why won't the PAY3 coupon allow my total to be $169? When I use the coupon I get $214 balance. Can I use my ordered wrong coupon with a promotion?

A: Dear Anita Graham, Do you choose photochromic tint or tint? Progressive Tinted Lenses will charge extra $10 for each pair. Progressive Photochromic Lenses will charge extra $15 for each pair.

atadpole Time: 2025-09-15 06:19

Q: I have my glasses in my shopping cart and I am ready to purchase them. How do I double check the options I selected and make sure that my prescription is correct? I would like to do this before I check out and pay for them but I don't see how to do it.

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please take a screenshot of glasses in your shopping bag ?

cindygallegosx2 Time: 2025-09-14 21:55

Q: Apparently my mailbox was full and mailman returned it without asking or holding the package for at least a day!!! He didn’t even bother to say anything and just returned it! Can you re send my glasses?

A: Dear customer, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Hc 61 box 4069,Trujillo alto,PR,00976,US When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

vjhersey Time: 2025-09-14 20:35

Q: Has my order been accepted??? can`t quite work out if it has gone through...regards Judith Hersey

A: Dear Judith Hersey, Ok,we would like to tell you that your order is being processed now.

Stella Barrionuevo Time: 2025-09-14 19:49

Q: Hello, I put an order 80925141943176, but the shipping address it’s wrong, how can I change it?

A: Dear Stella Barrionuevo, We would like to tell you that we have corrected it for you

Trisa Harris Time: 2025-09-14 17:19

Q: I ordered a pair of glasses today 9/14/2025 and it charged me for two .How do I cancel one of the orders. Also the two pairs of glasses I ordered in August they are broken i do we resolve that

A: Dear customer, Ok, we will cancel order#80925141706416 and will refund you money.

Andrietta Atkinson Time: 2025-09-14 14:36

Q: Where is the option to select progressive premium? My last order I had progressive premium for a wider viewing area but now I do not see that option when adding to cart.

A: Dear Andrietta Atkinson, Would you please tell us which frame you want to order ?

Gabrielle Garcia Time: 2025-09-14 13:39

Q: Hi Wherelight Support Team, I’m contacting you regarding my eyeglasses. I’ve only had them for a couple of months, and while reading recently, I suddenly heard a crack and noticed the frame had split on its own. The lenses are fine, but the frame (acrylic/plastic) broke unexpectedly during normal use. I’ve attached photos that clearly show the damage. Since this happened under regular conditions, I believe it’s a material or manufacturing defect. Because I now don’t have reliable glasses, I’d like to request a replacement under warranty, preferably in a more durable material. Please let me know the next steps, including whether I should return the broken pair, and if you can expedite processing since I depend on these daily. Thank you for your assistance. Best regards, Brielle Garcia Garcia_gabii@ymail.com 2107939741

A: Dear Gabrielle Garcia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ashley Rhodes Time: 2025-09-14 11:29

Q: Hi, I'm curious where your products ship from? I live in Canada and am trying to avoid US retaliatory tariffs. I've heard you ship directly from China, is that true? Thanks

A: Dear Ashley Rhodes, we would like to tell you our factory is located in China.

Jailyanis mateo isaac Time: 2025-09-14 10:49

Q: #20825271301446no han llegado

A: Dear Jailyanis Mateo Isaac, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Villa San Anton C/Ernesto Rodriguez K22,Carolina,PR,00987,US. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Jailyanis mateo isaac Time: 2025-09-14 10:49

Q: No me han llegado los espejuelos número de orden #20825271301446

A: Dear Jailyanis Mateo Isaac, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. Villa San Anton C/Ernesto Rodriguez K22,Carolina,PR,00987,US. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

gia gaitan Time: 2025-09-14 09:00

Q: when my glasses came in the box was kinda squished and the glasses had a broken leg so i wanted to know if we can do a replacement

A: Dear Gia Gaitan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

TYLER WINNER Time: 2025-09-14 07:10

Q: I need to cancel my order number 20925121846003

A: Dear Tyler Winner We are sorry to hear that,would you please tell us the reason why you want to cancel ?

bearsmoma21 Time: 2025-09-14 01:40

Q: Arlene easton!!! Wrong address on my order!! Plz change asap! Order # is 80925140104212! Plz change !!!! New address is 4111 164th St SW #17! Lynwood wash 98087. Thank you. Plz let me know you received this

A: Dear Earlene Easton, We would like to tell you that we have corrected it for you

bearsmoma21 Time: 2025-09-14 01:28

Q: Placed an order with wrong Address! Please update and send to this address!!! 4111 164th St SW #17. Lynwood wash 98087. Arlene easton

A: Dear Earlene Easton, We would like to tell you that we have corrected it for you

Brittany Stetson Time: 2025-09-13 14:59

Q: I sent a email but neither of the glasses I ordered fit me at all. I received the package yesterday tried them on today one pair is way to big and the other is way to small.

A: Dear Brittany Wenz, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

KCMoo Time: 2025-09-13 11:50

Q: Hi there, I just put in my order, and I'm back to request that the fuscia tinting I ordered on the Linn (22165) glasses be only around 10% so that I can use them indoors. My order number is: 20925131118593. Please email me to confirm at your convenience. Thanks :-)

A: Dear Kimmy Moore, Ok, we will note it for you.

Kimberly Rae Woodford Time: 2025-09-13 11:03

Q: I cannot change my password, WHY???? and I cannot change my Name it is GRAYED OUT, WHY???????? I gotten a default password, but I cannot change to a password that I want.

A: Dear Kimberly Rae Woodford, We are sorry to hear that, would you please tell us your new password and the name you want to change to ?

hollyjcraig1977 Time: 2025-09-13 10:07

Q: I paid for the upgraded delivery of my order and every time I’ve checked the tracking on my older on USPS it tells me “Status Unavailable” I ordered on the 5th of September, can you give me any updates or did my package get lost??

A: Dear Holly Craig, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:50 pm on September 13, 2025 in JEFFERSON, GA 30549. Do you check your mailbox ?

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