Consulting Servive Center

A: Dear karen Oyao, Please don\'t worry, we have received the money and we will process your order immediately.

A: Dear Patricia Chapman, We have checked the original Rx , we find that the sph values and cyl values you filled in the order were all positive, but sph values and cyl values in your original Rx are all negative. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear jayko1988, Would you please tell us the order number first ?

A: Dear kate, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Sharon Waight, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Shaundra Walker, We’re sorry to hear this. Could you please double-check the shipping address you provided for the order below and confirm whether it is correct? 2405 Nugget Ln,Tallahassee,FL,32303,US

A: Dear Kelsey Yamashita, We would like to tell you that you ordered four pairs of bifocal with line lenses.

A: Dear Candace Klein, We would like to tell you that you can find your code in your account directly.

A: Dear Lynne Gaskill, We have reset the password for you and have emailed you the new password.

A: Dear Jennifer Hawk, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Dustin, thanks for your understanding. we have emailed you the code.

A: Dear Karen Navarro, We’re sorry to hear this. Could you please double-check the shipping address you provided for the order below and confirm whether it is correct? SPD-28117, 7905NW 52nd ST , Miami, FL, 33166

A: Dear Winters Jessica, We’re sorry to hear this. Could you please double-check the shipping address you provided for the order below and confirm whether it is correct? APARTMENT 002 5 WILLIAM FAIRBURN WAY, MANCHESTER,England,M4 1BH

A: Dear Marcia Egbert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses#Paloma GL8775 to show us the problem first?

A: Dear Sindi Gonzalez, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Zandra, Ok,we would like to tell you that your order is being processed now.

A: Dear Brenda Miller, We need to confirm the prescription of glasses with you since your sph value of right eye is positive and sph value of left eye is negative . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Carter Krystal, We would like to tell you that you can check the frame in this link: https://www.wherelight.com/eyeglasses?pd=56&gooodsSort=1&frame=1&noad=1

A: Dear Carter Krystal, We would like to tell you that you can check the frame in this link: https://www.wherelight.com/eyeglasses?pd=56&gooodsSort=1&frame=1&noad=1

A: Dear Emily Rose, We would like to tell you that we have corrected it for you

A: Dear Heather Mahler, We’re sorry to hear this. Could you please double-check the shipping address you provided for the order below and confirm whether it is correct? 2224 E Logan Ave, Salt Lake City, UT, 84108

A: Dear Lisette Drummond, We are sorry to tell you that we can not make the frame#with prescription lenses, would you please choose other frame ?

A: Dear Casey Skinner, we are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Meow, We are sorry to hear that,would you please tell us which frame you want to order ?

A: Dear evadessa94 Eva, Would you please tell us your order number and your correct address ?

A: Dear customer, Due to your high prescription, the production will take a little longer. If everything goes smoothly, we will finish and ship your order next week. But are you sure that your cyl values are positive ?

A: Dear Raylynn White, Ok, we will cancel your order and will refund you money.

A: Dear Timia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kelia, we are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color. And would you please tell us which pair\'s Rx is incorrect ?

A: Dear Suzie Kay, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY21026011025136