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Jeanette Robinson Time: 2025-10-10 20:05

Q: I did what they advised me to do and now the glasses are making cracking noises . I'm still not satisfied with these glasses and I don't feel comfortable trying to fix them on my own

A: Dear Jeanette Robinson,we\'ve emailed you about this, please don\'t worry.

Allisonjo95 Time: 2025-10-10 19:20

Q: I need to change my address to send glasses to was not able to while checking out.

A: Dear Allison Fabian, We would like to tell you that we have corrected it for you

jodimariegarner Time: 2025-10-10 18:04

Q: Hello IS there a warranty for glasses, if so how long, i pulled my glasses out of the car and they were broken

A: Dear Jodi Rupert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

auriel77annie Time: 2025-10-10 13:29

Q: I do the order can I cancel please ???? I have problem with my prescription. My telephone 787-202-6423 Iris

A: Dear customer, We are sorry to tell you that we\'ve shipped your order out and can not cancel the order now.

Sonja Strickland Time: 2025-10-10 09:13

Q: You all have not responded back to me about the wrong glasses on my invoice from order (Order# 20925220806312). Can someone please correct my invoice so that I may retain a copy.

A: Dear Sonja Strickland, we emailed you the picture of correct glasses, would you please check the email we sent to you and reply us asap.

adriellereina Time: 2025-10-10 05:54

Q: My lenses aren’t correct. I ordered transitioning lenses and didn’t get them.

A: Dear Adrielle Reina, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Katherine Secleter Time: 2025-10-10 05:06

Q: Both of my frames cracked and they aren’t even 6 months old. The lenses also have scratches on them and I’m shocked because I baby my glasses! Please advise. I am not happy.

A: Dear Katherine Secleter, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Adriana Aguilera Time: 2025-10-10 03:39

Q: Hello! I have a prescription for glasses that isn’t an option when scrolling to put in the numbers. my prescription is R: SPHERE +0.25 CYL: -.75 AXIS 153 and the LEFT side is the same, minus the AXIS being 15. I have 2 PD’s, both being 29.5. Would you be able to fulfill this if I have a picture of my prescription or do you only work with a certain range of prescriptions that wouldn’t accommodate mine? Thank you for your time

A: Dear Adriana Aguilera, Would you please tell us which pair you want ?

Christopher Time: 2025-10-09 19:54

Q: Plz can you send me an information on what happened to my order.. order # 20925292016543. I haven't received any shipping confirmation and tracking .. please and thank you..

A: Dear Christopher, We would like to tell you that we\'ll ship your order out this week.

ROSALIE L ROMEO Time: 2025-10-09 17:59

Q: My pupilary distance is not listed on the options provided. My right eye is 29.0 and my left eye is 30.5, combined total is 59.5, but those are none of the options, what do I do?

A: Dear ROSALIE L ROMEO,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

emily Time: 2025-10-09 16:37

Q: Hi I just realized I completely messed up my prescription is there any way to fix it before it's made or cancel it so I can reorder? Order number 81025091617496

A: Dear Emily McElroy, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Marilyn Soto Time: 2025-10-09 09:43

Q: # order:81025041810575 para saber si la ordené bien.

A: Dear Marilyn Soto, We need to confirm the prescription with you since your sph values and cyl value of left eye are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Yadira Carrion Time: 2025-10-09 05:26

Q: Orden número 20925271249147. Hello! Mis espejuelos fueron terminados el viernes 3 de octubre y no los he recibido. Pagué el servicio de Express delivery y el paquete durante 6 días dice el tracking: “shipping label created - Awaiting ítem” My glasses were finished on Friday, October 3rd, and I haven't received them. I paid for Express delivery, and the package has been in the tracking for 6 days: "Shipping label created - Awaiting item."

A: Dear Yadira Carrion, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 9, 2025 at 7:04 pm. The item is currently in transit to the destination. You will receive it soon.

netats Time: 2025-10-09 02:00

Q: This order says shipped 10/4, but when I check with USPS tracking it says that the label has been printed but the package hasn’t left the product facility. Can you provide an update on my package? Order: 20925281302386

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

phyllisherrick1 Time: 2025-10-08 20:50

Q: I got my glasses and I LOVE them!! But I can't see close with them. they are supposed to be reading glasses with blue light tech, I can see far away, but for reading and the computer I can't see, everything is fuzzy. How do I send them back? I normally wear bifocals. Can I just get bifocals? Or same frames with the ability to see close and on a laptop?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Brooke Parker Time: 2025-10-08 20:03

Q: Greetings my package hasn’t came yet and I have got expedited shipping and I would like to know when my package gonna come because it’s saying that a label was created so that’s mean y’all created a label which I didn’t ship it out if I don’t get my package in the next three days I would like my money back for the expedited shipping, but I will still like my glasses. Please get back with me.

A: Dear Brooke Parker, We would like to tell you that you will receive it tomorrow.

Tara Benavidez Time: 2025-10-08 19:44

Q: Says my order is shipped i looked and still has not moved from when the label was made... this was on the 4th its now the 8th going on the 9th..... will isps ever get my package?

A: Dear Tara Benavidez, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 10, 2025 at 12:26 am. The item is currently in transit to the destination. You will receive it soon.

Mallow Vixie Time: 2025-10-08 18:55

Q: Hello! What counts as a “light prescription” and a “moderate prescription?” I’m trying to discern the best lens thickness for my prescription. Thank you!

A: Dear Mallow Vixie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Azu Mateo Time: 2025-10-08 17:38

Q: Previously ordered an item and I received it in July. The hinges on my glasses are falling out.

A: Dear Azu Mateo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

Amanda Lockett Time: 2025-10-08 14:19

Q: I paid extra money to get glasses earlier never received my order

A: Dear Amanda Lockett, We would like to tell you that we\'ve shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50311901457&requester=WT/trackdetails

glorivetterodriguez4 Glorivette Time: 2025-10-08 10:45

Q: Good afternoon, what is the status of my order#80925241658049? There has been no further update since October 3rd. Thanks.

A: Dear Glorivette Rodriguez Figueroa, We are sorry to tell you that our optometrist find there is a little flaw on the glasses#Borneo when they installed the lenses on the frame. So we are remaking the lenses for you. And we will rush the order for you. To express our apology, we will send you a small gift. And we will ship your order out next week.

Vikki Time: 2025-10-08 10:41

Q: I ordered on 9/24- it still says in process. When I expect a notification they are being shipped.

A: Dear Vikki Walls, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this, please reply us asap.

Will Mank Time: 2025-10-08 05:10

Q: I had put in my RX: OD Sph -1.50 cyl -1.00 axis 130. OS sphere -1.25 cyl -1.25 axis 045. PD is 60 mm. I don’t see this anywhere in my order?!

A: Dear Will Mank, We checked your order and we find that you ordered \"frame only\". Do you mean you want to add prescription glasses ?

Dawn Gordineer Time: 2025-10-08 03:10

Q: Why hasn’t my package moved? It’s been sitting there since the third.

A: Dear Dawn Gordineer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Laura Labelle Time: 2025-10-07 23:07

Q: Hi I changed address and for some reason it’s sending my order to old address! Please email me to notify me that you have changed mailing address. 18101 80th Ave ne kenmore wa 98028.

A: Dear Laura labelle, We would like to tell you that we\'ve corrected it for you

shelbipaige Time: 2025-10-07 22:31

Q: Order 80925241951091 is taking long to process. All my previous orders have shipped within 6 days. I placed my order on 9/24 and they’ve still not shipped out. No update since 9/29. I sent and email and have received no response.

A: Dear Shelbi Shideler, We will ship them out this Friday.

paddenlori Time: 2025-10-07 19:57

Q: Where is my tracking information? This is beyond frustrating. I have emailed you several times, YOU ARE NOT RESPONDING!!! Give me back my money if you're not going to send me my glasses!!!

A: Dear Lori Padden, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008973189

paddenlori Time: 2025-10-07 19:50

Q: You told me my order has shipped, but you have NOT given me any tracking information. I placed my order September 27th!! You took my money!!! Where are my glasses?

A: Dear Lori Padden, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008973189

Saily Leal Time: 2025-10-07 17:50

Q: Mis últimos lentes de color gris no tienen la graduación correcta del ojo izquierdo, por favor como me pueden ayudar.

A: Dear Saily Leal, Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

Saily Leal Time: 2025-10-07 17:47

Q: Buenas tardes, necesito me ayuden con mis últimos lentes de color gris porque la graduación del ojo izquierdo no es la correcta

A: Dear Saily Leal, Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

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