Buy Prescription Glasses Online at Affordable Prices

Darian Time: 2026-07-13 11:05

Q: I need a refund on the star glasses I ordered. They broke and were flimsy, poorly made.

A: Dear D Re, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tara Cavanaugh Time: 2026-07-13 10:45

Q: How long does an order typically take to process and ship?

A: Dear Tara Cavanaugh, We need to confirm the prescription with you since the prescription you entered in the order is different the one you uploaded. Would you please tell us which one is correct ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

strawbry25 Time: 2026-07-13 09:58

Q: 80626252135419 this is my order number i received my glasses Art.No 51411 Color blue Count 1 my daughter said they make me look like a superhero which is not exactly what i was going for ? ! they really do not suit my face may i please exchange them since they just arrived ?

A: Dear strawbry25, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $10 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

mahagonirose Time: 2026-07-13 06:59

Q: I am checking the status of my order. It is still in processing status.

A: Dear mahagonirose, We would like to tell you that we will ship your order out this week.

Samantha Rook Time: 2026-07-13 05:48

Q: Hello - I ordered the clip on 009 (66903) and the clip on piece broke after only 2 wears. Is there any way to get just the clip on replaced? Thank you! Email on my account is hi@samrookart.com (however I no longer have access to that email) Order number is 20326231144458

A: Dear Samantha Rook, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Casey Ferguson Batts Time: 2026-07-12 17:38

Q: Is there a reason my order #80726012103243 says it was shipped out but the tracking number 9214490323596300245629 says a label was created on July 7th, but has yet to make it to any USPS?

A: Dear Casey Ferguson, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Jocelyn Fuentes Time: 2026-07-12 11:39

Q: Order Number: 80526292046145 Subject: Defective Photochromic Lenses ? Request for Resolution Dear WhereLight Customer Support, I am writing because I am very disappointed with the glasses I recently ordered from WhereLight with the photochromic lens upgrade. Unfortunately, the photochromic feature does not appear to work at all. I have tested the glasses multiple times by wearing and leaving them in direct sunlight for extended periods?up to several hours?and the lenses remain completely clear. There is no noticeable tint or darkening whatsoever. Since I specifically paid extra for the photochromic upgrade, I expected the lenses to darken outdoors as advertised. As they currently function, they do not meet the product description or my expectations. I would appreciate it if you could investigate this issue and provide a resolution, whether that be a replacement pair with properly functioning photochromic lenses or a refund for the defective product.

A: Dear Jocelyn Fuentes, We are sorry to hear that. And would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

tombcool Time: 2026-07-12 07:10

Q: I just received my order and the image through the lens is incredibly blurry. I can see much better without the glasses even on. Someone made a mistake on the RX I fear whgich I emailed a scan copy of. What should I do to correct this. The frame is fine, the lens are terrible. Order number 20626250831122.

A: Dear Tom, We have checked your original Rx, we find that sph values are positive ,but the sph values you filled in the order are negative. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

kt2215 Time: 2026-07-11 19:26

Q: I am interested in making a purchase, but I’m not exactly sure how to enter my prescription correctly requesting some assistance. Tracey Powell 810-348-8999.

A: Dear kt2215, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

raven erebus Time: 2026-07-11 18:26

Q: Hi, I'm trying to either log in or create an account. I just received my first order... and while I'm "logged in" on one computer where I ordered the glasses. I didn't actually set up the account so there's no password. I tried the reset password, but I never get an email. And yes I checked junk/spam to make sure it wasn't filtered. I've been trying to do this for the last couple weeks and I never get the reset password email. How do I get a password set up? I can't reset the password on the computer I'm logged in because it asks for the old password (which I never set up). And I am using the correct account email, because you do get an error if you use the wrong email (that there is no account with that email). Please help. thank you raven

A: Dear raven erebus, Please log in email account: ravene@gmail.com We have reset the password for you and have emailed you new password.

emily allen Time: 2026-07-11 18:11

Q: Hello ?

A: Dear emily allen, We have checked your order and we didn\'t charge you money of blue light blocker.

emily allen Time: 2026-07-11 18:11

Q: Why am I being forced to include a 20$ blue light filtering fee!? I don’t want it

A: Dear emily allen, We have checked your order and we didn\'t charge you money of blue light blocker.

marvinthemartian612 Time: 2026-07-11 13:12

Q: I have 3 pairs of frames with lens and everything is great but need help trying to by another pair but I getting a message that says “” Your PD is too small for this frame. Please select a different frame.”why

A: Dear marvinthemartian612, Would you please tell us which frame you want to order and your correct PD value ?

miriam kotliar Time: 2026-07-11 10:09

Q: Hi, I received the glasses (Order #20626250722463) and have been wearing them for the past few days to give myself time to adjust. Unfortunately, no matter how much I try to get used to them, they keep causing headaches and a feeling of pressure around my eyes. I was wondering what can be done in this situation? Thank you!

A: Dear miriam kotliar, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Nikolaos Murray Time: 2026-07-11 08:52

Q: Hello, my order says it is in the “unpaid” section on the app, but I have an email confirming I already placed the order and my card has been charged.

A: Dear Nikolaos Murray, Please ignore that unpaid order#80726071017588. We would like to tell you that we have shipped order#80726071611498 out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY80726071611498

Shawna Klueber Time: 2026-07-11 08:47

Q: Hello there, I am checking on the status of my order. Order number 20626251619109. It has been 16 days and I have not received any other updates. Thank you, I look forward to hearing from you 763-486-9458 indyrocker1375@yahoo.com

A: Dear Shawna Klueber, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Woolf,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

Taylor Tonie Time: 2026-07-11 08:31

Q: I received glasses today and it was not match my vision. It’s was very blurry.

A: Dear Taylor Tonie, we have checked your original Rx, we find that sph values are all negaitive, but the sph values you filled in the order are all positive. And you also filled incorrect PD value 80 in the order. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Chris Lyons Time: 2026-07-11 05:45

Q: If I wanted to reorder the same pair of glasses I had previously ordered, how would I go about doing that? Do i need to go in and build the order from scratch, or is there a way to just say "i want the exact same thing again?"

A: Dear Chris Lyons, We are sorry to tell you that you need to fill your Rx and choose the lenses again.

berthaabrooks Time: 2026-07-11 05:11

Q: When will order #80726010351486 ship?

A: Dear berthaabrooks, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596300385028

Stephanie Wright Time: 2026-07-10 22:54

Q: My order is 502179215 and I forgot to get photochromic lenses on both pairs of glasses. The brown pair can have the brown tint and the pair can have the gray. You can bill me for the difference.

A: Dear Stephanie Wright, We can change the order for you, but we need to charge you price difference $172.5, would you please tell us whether you can accept it ?

Stephanie Wright Time: 2026-07-10 22:39

Q: I forgot to ask for photochromic lenses on both of my glasses. Can I still get them? I will pay the difference .

A: Dear Stephanie Wright, We can change the order for you, but we need to charge you price difference $172.5, would you please tell us whether you can accept it ?

Wilfredo perez Time: 2026-07-10 22:01

Q: Saludos, Hace unos meses compré unos lentes ellos me encantaron pero lamentablemente se rompieron Los cristales están completamente nuevos y en estos momentos me encuentro recibiendo un tratamiento de Lazer en mis ojos y tengo que esperar que termine dicho tratamiento para poder tener una nueva receta sería posible comprar solamente la montura y instalar los cristales a ella si es así pueden identificar la montura en mi récord espero su repuesta y gracias Wilfredo Pérez Enviado desde mi iPad

A: Dear Wilfredo perez, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/browline--eyeglasses-4928.html

angelaward Time: 2026-07-10 21:44

Q: Hi two pairs of glasses that were delivered as part of Order# 20626050101421 had a positive +SPH but these glasses say they are for distance but a + sph is for glasses for near vision. What do I do to get this rectified? I tried to submit a form through your After service sales centre but it was telling me that I don't have an order number....which I DO. Your urgent response is appreciated. Angela Ward.

A: Dear Angela Ward, Would you please tell us which pairs are incorrect ?

angelaward Time: 2026-07-10 21:33

Q: Hi - I have just received my order. One pair are correct a they were reading glasses (no prescription). The other two pairs the prescription on file in my profile is correct but I can't see clearly with the glasses.... the are single vision reading glasses and the distqance measurement is different on each sticker on the glasses case. How do I get this fixed please?

A: Dear Angela Ward, Would you please tell us which pairs are incorrect ?

Amie Davis Time: 2026-07-10 19:57

Q: I found more glasses I want and I want to add to my order since I am already getting free shipping. Can I possibly add to my existing order? My order is 20726101938443. Thank you, Amie

A: Dear Amie Davis, Would you please tell us which glasses you want to add in the order#20726101938443 ?

Yelitza Rodriguez Time: 2026-07-10 14:34

Q: 80626221810261 I need to know how long is not an update about it

A: Dear Yelitza Rodriguez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301159024

Gena Garcia Time: 2026-07-10 14:11

Q: Where is my order 80626061943484 . When I receive it

A: Dear Gena Garcia, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 5:21 pm on July 9, 2026 in MANASSAS, VA 20109. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596398907195

Samantha Olsen Time: 2026-07-10 13:56

Q: I recieved a pair of damaged glasses in June. I sent an email with many photos and customer service reached out asking if I would pick another pair. I agreed and sent the details. I have not recieved them and there is nothing showing in shipped items

A: Dear Samantha Olsen, If you are willing to pay $10, we can remake Cupid for you. Would you please tell us which one you want us to remake Gustave or Cupid ?

Chantal Time: 2026-07-10 11:04

Q: Hi, i am trying to buy glasses but everytime I select PayPal and which shipping fee I wana pay it wont take me past that :( pls help

A: Dear Chantal, Do you click \"check out \" first ?

kathy Time: 2026-07-10 10:07

Q: we are looking at frames for my daughter - she has a very big head (big brain:) how ill we know if they will fit her big head?

A: Dear kathy, Do you know the measurements of her previous frame ?

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