Consulting Servive Center

A: Dear Ms T D Smith, Would you please tell us order number first ?

A: Dear Julie DaciukBeckwith, We are sorry to hear that, would you please tell us whether you wore progressive lenses before ?

A: Dear Brittany Rivers, Would you please tell us your problem in details ?

A: Dear Valeria Molinero, Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Asiris Aranda, We would like to tell you that the address in this order is the same as the address in the other order.

A: Dear Cook Sarah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Wilfredo Perez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kimberly Raynor, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Wilfredo Perez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Wilfredo Perez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Carol Crawford, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Annika Sundberg, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Rachelle Faber, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

A: Dear Ashley Michalski, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

A: Dear Marla Shapiro, We would like to tell you that we have corrected it for you and you can check the picture below. About your code, we would like to tell you that it has been applied to order successfully.

A: Dear Marla Shapiro, We would like to tell you that we have corrected it for you and you can check the picture below. About your code, we would like to tell you that it has been applied to order successfully.

A: Dear Marg Triplett, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Denialle, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Patricia Lawson, We are sorry to hear that,but do you mean the tints on both pairs of sunglasses have problem ?

A: Dear Bethany Kelly, We would like to tell you that we have corrected address and PD values for you.

A: Dear Robin Gabriesheski, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Wairimu Njiru, We are sorry to hear that,but we have checked your correct Rx, we find that there are add values in your original Rx. And there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Wairimu Njiru, We are sorry to hear that,but we have checked your correct Rx, we find that there are add values in your original Rx. And there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Delilah, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Sarah Wright, Please don\'t worry, please take a screenshot of your shopping bag and send it to us to show us problem in details.

A: Dear Diane, We would like to tell you that you can use them in points mall.

A: Dear Alice Romo, We would like to tell you that the material of SIMS is plastic.

A: Dear Frances Bullock, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Julia Duke, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:37 pm on September 5, 2025 in WINCHESTER, VA 22601. Do you check your mailbox ?

A: Dear Nancy Nortmann, We would like to tell you that your PD value of Right eye is 29.5 and PD value of left eye is 29.0