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Consulting Servive Center

YAESA HANSON    Time: 2025-04-19 06:08
Q: Purple and green pair of glasses I purchased broke at arm..What's ur policy to get them replaced..
A: Dear YAESA HANSON,We sincerely apologize for any inconvenience you may have experienced. Could you kindly share us the pictures of the broken arm part so that we can check for you.
Jeanette Wilson    Time: 2025-04-19 05:46
Q: Please provide an update on order 80425150903489
A: Dear JEANETTE WILSON， We need to confirm the prescription with you. Please take a photo of your prescription and attach it in the email so that we can check it for you . And we sent the email and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.
Ariannarazo    Time: 2025-04-19 02:57
Q: I accidently hit my old address? Is it possible to send it to my current? 6118 Edgefield St, Lakewood 90713
A: Dear Ariannarazo,We would like to tell you that we have corrected address in the order.
Chrissy    Time: 2025-04-18 15:57
Q: My order said it is being shipped back to you guys. I think I may have not put my apartment number on my order so here is my address 16636 N. 58th St., Apt. 1036, Scottsdale, AZ 85254. I really hope that we can get these sent back to me in a quick manner.
A: Dear Chrissy, We are sorry to hear that, please don\'t worry, we would like to tell you that we have changed the address in the order. We will redeliver the package to you when we receive it.
Mitchell Christina    Time: 2025-04-18 12:53
Q: My address is 416 Ritter Drive , Apt B, Fayetteville, N.C. That’s my correct address. Thank you!
A: Dear Mitchell Christina,We would like to tell you that we have corrected address in the order.
Linda Robinson     Time: 2025-04-18 12:12
Q: I received my glasses but I can see out out them Linda Robinson
A: Dear Linda Robinson, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
nuran.kilani     Time: 2025-04-18 01:25
Q: I have an order in process. Please make sure it is matching the original prescription attached before processing
A: Dear Nuran Kilani, We have double checked your order and the Rx you filled in the order is correct.
Amanda Barcheck    Time: 2025-04-17 18:55
Q: The sunglasses look like crap around the edges above your eye brows and by your nose. How can I return and send these back?
A: Dear Amanda Barcheck, We are sorry to hear that, but the picture you upload is vague， would you please send a more clear one ?
May Gabrielle Murillo     Time: 2025-04-17 17:12
Q: Hi I have received my glasses but it is broken when I opened and unusable is there a way I can get it reshipped or refunded? I need an urgent glasses as I have nothing to use. I have always ordered through this website and it was always good. I just want to solve this problem. Thank you
A: Dear May Gabrielle Murillo, We sincerely apologize for any inconvenience you may have experienced. Are both glasses broken? Could you kindly share us the picture of the broken part so that we can check for you.
wilma BOWLING    Time: 2025-04-17 14:35
Q: I cannot track my order.
A: Dear Wilma BOWLING, We\'re so sorry that the parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information.
Erica Cole    Time: 2025-04-17 10:55
Q: Order #20425161701452 was submitted on yesterday, April 16, 2025. There was an error on the prescription. It should read progressive lens, and not single vision.
A: Dear Erica Cole, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
wilma BOWLING    Time: 2025-04-17 08:43
Q: Why can I not track my delivery of my glasses? I think I should have received them by now.
A: Dear Wilma BOWLING, We\'re so sorry that the parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information.
Monserrat Alvarado    Time: 2025-04-16 12:07
Q: Order: 80425021214237. it is the right prescription for the rx you asked. OD SPH +2.00 CYL -4.00 axis 2 OS SPH - 2.25 CYL -4.25 axis 175. PD 58
A: Dear Monserrat Alvarado, ok, we will process your order immediately.
Shaina Miller     Time: 2025-04-16 10:42
Q: I just placed an order 80425161022046 with you all. There wasn’t a space for the shipping zip code. I emailed you all with the correct address 28262 can this be fixed?
A: Dear Shaina Miller, We would like to tell you that we have corrected address in the order.
Elicia Woodall    Time: 2025-04-16 09:46
Q: Do you happened to have up date on my order 80325211628515. I purchased on March 21 and paid more for better shipping and still have not received anything.
A: Dear Elicia Woodall, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940001094189
jenpalmatier    Time: 2025-04-16 05:29
Q: I am trying to determine tracking information for the following order: 20425071701261 There is no place to follow tracking or determine when package will be delivered. Thank you
A: Dear Makenzie Harrington, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940001098958
SYoung     Time: 2025-04-15 18:13
Q: # 20325262205365, THE POST OFFICE SAYS THESE HAVE BEEN RETURNED TO YOU, I WOULD APPRECIATE A REFUND, OF FUNDS PAID...
A: Dear Sharon Young, We are sorry to hear that, would you please tell us your correct address so that we can redeliver it to you?
Silvia Medeiro     Time: 2025-04-15 11:42
Q: How can I change the currency to Euro?
A: Dear Silvia Medeiro, we would like to tell you that you can search it on Google.
tami.trull     Time: 2025-04-15 10:32
Q: May I please get a approximate ship date on my glasses?
A: Dear Tami, We are sorry for the delay, we will ship your order out tomorrow, when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
fcovingt    Time: 2025-04-15 06:46
Q: I bought two pair of glasses from you last year. Love them. Yesterday I accidentally sat on the gold metal pair and broke the frame on both ends. The lens are fine. Can I buy another frame only from you? Please let me know ASAP. Thank you.
A: Dear customer, yes, you can buy \"frame only\", you can find it here: https://www.wherelight.com/eyeglasses/frames/eyeglasses-3297.html?color=black
poppinpio     Time: 2025-04-15 01:04
Q: Order # 80425150037596 TThep.d.in my prescription is wrong on this order. It's should be right 31.5 left 30. 5. Please correct the prescription for this order, thank you.
A: Dear Jennifer Pippin, please don\'t worry, we have changed it for you.
Nycole Hyatt    Time: 2025-04-14 17:50
Q: How do I change my email address to this one (nyyycole@gmail.com)? My old email (xnycole@msn.com) is no longer in use.
A: Dear Nycole Hyatt, Ok, we have changed it for you, you can check it later.
Monserrat Alvarado    Time: 2025-04-14 09:58
Q: Order number 80425021214237. I’m wondering why my order is taking a long to process
A: Dear Monserrat Alvarado, We need to confirm the prescription of glasses#X2033 and glasses#YX2036 with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we have sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.
Artavay09     Time: 2025-04-14 07:14
Q: My order prescription is wrong. My order number is 80425102110436. I sent an email to the company no response yet. This was my first time ordering from your company. Somehow the numbering got mixed up it’s my right eye prescription that’s faulty. My prescription was enter wrong. For the RT it should be -5.75 for sphere and cylinder is -2.25. The PD is 35.5 for both eyes and, the axis is 002 for both eye. The LT is -3.00 for sphere and Cylinder. Thank you
A: Dear customer, we would like to tell you that we have replied you yesterday. And we have changed the glasses for you. The email might be in your spam.
Peterson Gaby    Time: 2025-04-14 03:33
Q: Good day, I have yet not received my order in the mail seems like it hasn't arrived yet to USA. Can you please be so kind to check?
A: Dear Peterson Gaby,we would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of April 14, 2025 at 6:41 pm, it is currently in transit to the next facility.You will receive it soon.
Lauren Barton    Time: 2025-04-14 02:31
Q: Hello, I have had a text message about my order. There is no email and not message on the account, just wanted to check if it was you guys or a scam? Order #20425031712476. Thanks Lauren.
A: Dear Lauren Barton, it is not a scam, and we have changed the eyeglasses case for you and will ship your order soon.
Constance Lewis    Time: 2025-04-13 05:12
Q: Hello, Your website still says my order is processing. When will it be shipped? It's been 3 weeks since the order was placed. Can you send what's already completed? I've received your advertisement emails and responses to my message but have not received anything else regarding glasses being out of stock. Thank you
A: Dear Constance Lewis, we are sorry to hear that, we will ship your order out this week.
Maria Gonzalez not Willhelm    Time: 2025-04-12 18:04
Q: 80325311144005 Just checking in on my order status and when to expect delivery . Also wanted to correct my last name.
A: Dear Maria Gonzalez, We would like to tell you that we will ship your order out tomorrow.
Winia Gonzalez    Time: 2025-04-12 13:22
Q: Can I use your frames for prescription glasses?
A: Dear Winia Gonzalez, some of our frames can not be processed with prescription lenses, we suggest you to ask your doctor about the frames before you place the order.
Wilmer Santos    Time: 2025-04-11 14:12
Q: Order# 20425030934085. No status change on my order since the 9th when it was supposed to have been shipped out. USPS says it is still only in "pre-shipment" stage with only the label created. Please let me know the status of the shipping.
A: Dear Wilmer Santos, We would like to tell you that your item arrived at the USPS facility in GREENSBORO NC DISTRIBUTION CENTER on April 13, 2025 at 3:37 am. The item is currently in transit to the destination. You will receive it soon.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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