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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Elizabeth Perry    Time: 2026-09-04 11:29
Q: Hi was wondering how long before I get my glasses
A: Dear Elizabeth Perry, We have checked the tracking information and it shows that Your item was delivered at the front door or porch at 1:13 pm on September 5, 2026 in BATTLE CREEK, MI 49015. Do you check your front door or porch ? you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596308633251
Ty Stover    Time: 2026-09-04 09:28
Q: Really bummed that there's no human being to talk to at a phone number. I got my glasses today they look great except the ones that were supposed to be photochromic Gray are just clear and don't change in the sun. I'm not super happy since this is my first purchase with wherelight. I guess the easiest thing is to give me a refund for whatever photochromic costs. Because these glasses are just regular glasses. They're nice. But they don't work for sunglasses. And that's why I purchase them so if we could make this good I would appreciate it. If a human being would like to call me my phone number is 812-989-8444. Otherwise I'll look forward to hearing from you as soon as possible. Waiting to place any reviews until we figure this out. Thanks so much for your quick attention.
A: Dear Ty Stover, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Latoya Myers    Time: 2026-09-04 08:56
Q: No package delivery for my order - yet when it is tracked it says delivered. Order number 80826101617322. I need support and guidance on this purchase
A: Dear Latoya Myers, We’re sorry to hear this. Could you please double check the shipping address you provided on your order as shown below and confirm whether it is correct? 1582 NW 82nd Ave, WT100123326, Doral, FL, 33126
Tamara Sands    Time: 2026-09-04 07:33
Q: I need an itemized receipt for my order
A: Dear Tamara Sands, We would like to tell you that we have emailed you the receipt.
Mariana Zepeda    Time: 2026-09-04 06:17
Q: Can you ship my order to United States?
A: Dear Zepeda Mariana, We can ship to the USA, would you please tell us your US address ?
Gloria Gomez    Time: 2026-09-04 05:25
Q: I down loaded the app to see if I can find out about my order and nothing shows up
A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Gloria Gomez    Time: 2026-09-04 05:23
Q: I used the payment through klarna and I have no emails or product number to get updates on my purchase I brought them on line from your website on August 28th and would like an update on my order
A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Gloria Gomez    Time: 2026-09-04 05:20
Q: Still waiting g on an update on my glasses I ordered on line through your website
A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Mariana Zepeda    Time: 2026-09-04 04:51
Q: I have an address in Spain so you don’t have to cancel my order and I will travel to Spain in 3 weeks
A: Dear Zepeda Mariana, We are sorry to tell you that our shipping company can not deliver the package to Mexico or Spain now.
vdelazerda    Time: 2026-09-04 04:08
Q: Please cancel order# 80926031505174. I need to reorder with Rx lenses.
A: Dear Virginia DeLaZerda, Ok, we will cancel order#80926031505174 and will refund you money.
Marcia Egbert    Time: 2026-09-03 21:29
Q: Order number 80826081936545 Copy Creation time Aug 8, 2026 Still in processing
A: Dear Marcia Egbert, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306350307
Peeples Johari    Time: 2026-09-03 14:36
Q: 20826051435373 Another week has passed, and I still don't see my order shipped. I'm sure you all are going to express it at no charge to me due to this inconvenience and delay
A: Dear Peeples Johari, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596310475504
paigefischer17    Time: 2026-09-03 14:08
Q: I inputted a wrong address on order 80826280011432 can it be reshipped it’s already been sent out? My address is 2609 w ocotillo rd unit 4 Phoenix az 85017
A: Dear paige Fischer, We would like to tell you that we have corrected it for you
Philip Grayson    Time: 2026-09-03 13:07
Q: When will both of my glasses ship?
A: Dear Philip Grayson, We would like to tell you that we have shipped your order#80826131741114 out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50337648460&requester=WT/trackdetails
Latoya Myers    Time: 2026-09-03 13:07
Q: Good day how can I get an invoice for order number 80826101617322, please. Thanks
A: Dear Latoya Myers,we have emailed you the receipt.
Latoya Myers    Time: 2026-09-03 13:05
Q: Good day how can I get an invoice for one of my purchases ?
A: Dear Latoya Myers,we have emailed you the receipt.
Beasley Charlene    Time: 2026-09-03 12:03
Q: I have been waiting for my order for a while.
A: Dear Beasley Charlene, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50325066601&requester=WT/trackdetails
Gloria Gomez    Time: 2026-09-03 11:18
Q: I ordered 2 pairs of glasses on the website and I don't know how how to track my order or to see if it even was placed.it was my first time ordering through this website
A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
caitlynknight_88    Time: 2026-09-03 06:59
Q: I would like to cancel my order and get a refund 80826262111440
A: Dear Caitlyn Knight, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?
caitlynknight_88    Time: 2026-09-03 06:44
Q: I would like to cancel my order
A: Dear Caitlyn Knight, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?
Carlota Gaytan    Time: 2026-09-03 06:19
Q: For the order of glasses i just placed the pink ida frames instead of the red green tint can i change it to the light pink tint or is it too late to change ?
A: Dear Carlota Gaytan, Do you know the name of light pink tint or photo of it ?
Snow200488    Time: 2026-09-03 04:38
Q: I paid the extra $100, not overly comfortable having to pay a business through PayPal!? Can I please have an ETS on my glasses please. A tracking number or something and how long before that ship
A: Dear Snow200488, Thanks for your understanding. We would like to tell you that we have changed glasses and PD value. We will process your order immediately.
Filion Cindy    Time: 2026-09-03 04:38
Q: I just bought glasses from you and I saw that you overcharged me by 30$ It was supposed to be $70 but I see in my card that you took 101. Why ?
A: Dear Filion Cindy, We charged you USD 70.87, did you pay us CAD 101 ?
norms31    Time: 2026-09-03 04:05
Q: 80826171250424 Order no. I need to return my glasses as I can’t see out of them but can not find refund button?? I will be keeping the cases.
A: Dear Norma Murphy, We are sorry to hear that, please don’t worry. would you please tell us which pair has problems ?
Christen Hill    Time: 2026-09-03 03:38
Q: Hello, my order number is 80826141714571. I received my glasses, and the lenses were cut shorter than the inside of the frames. The lenses are loose and insecure in the frames. I've ordered several pairs and have never had this issue in the past.
A: Dear Christen Hill, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
blue violet    Time: 2026-09-02 21:00
Q: Hello, I am still waiting for my order. Could you please let me know when it will arrive? Thank you, Order# 20826140116522
A: Dear blue violet, We would like to tell you that we will ship your order out tomorrow.
Angelina Saenz    Time: 2026-09-02 18:59
Q: Aug 15, 2026 16:29:21 Order# 20826151629213 Netis (185031) tortoiseshell Multifocal Lens ×1 US $112.97 Grand TotalUS $74.73 Discount Fee - US $45.19 Shipped these are not fitting my face they are sitting on top of my nose and want to return them i am not satisfied and would like my money back please angelina.saenz@gmail.com
A: Dear Angelina Saenz, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Angelina Saenz    Time: 2026-09-02 18:56
Q: i got my glasses but they are not fitting my nose they are sitting on top and hurting me. i would like to return them and get my money back. i have bought from yall before but i think these frames something is going on with them.
A: Dear Angelina Saenz, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
msedmunds    Time: 2026-09-02 18:07
Q: Good day, I wanted to check on the status of the package. It has been marked shipped but USPS site advises the Label has been created since yesterday Sept.1st but no package just yet.
A: Dear Eileen Edmunds, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Lynn Fleisher    Time: 2026-09-02 18:01
Q: Please contact me at 732-763-9963 regarding an order I was placing for 22 pairs of glasses and payment wouldn’t go through. Now I can’t find order. Also, it was on BOGO. Awaiting your response.
A: Dear Lynn, Do you log in your email account: lynnfleisher1@outlook.com ?
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