Buy Prescription Glasses Online at Affordable Prices

Michelle Rusby Time: 2025-10-20 11:17

Q: How do you know if they glow in the dark?

A: Dear Michelle Rusby, Sorry, would you please tell us which pair you want to order ?

Sonja Strickland Time: 2025-10-20 10:13

Q: I choose the "Leann (1048)" as my replacement pair from order #20725160740592. Your company has placed the replacement pair I requested on my invoice from order #20925220806312. I have requested several times for this to be corrected and it hasn't been corrected as of 10/20/25. Surely your company can research to find what glasses that were ordered from order #20925220806312. As I stated in my emails on 10/14/25, 10/15/25, and 10/17/25, that I ordered the "Martha (35020)" in the "Black and Multi" which I have already received. Please make the "Leann (1048)" as my replacement pair. My prescription is on file. Please let me know if there is any more information needed. Thank you.

A: Dear customer, about glasses#clip on 004, do you mean that you want us to replace it with Leann (1048) ?

Garza Ashlee Time: 2025-10-20 08:03

Q: Hi I'm wondering why my order hasn't been shipped is there's a reason as to why this isn't moving forward?

A: Dear Garza Ashlee, We would like to tell you that we\'ll ship your order out this week.

Lisa Giammarco Time: 2025-10-20 05:38

Q: Hello I finally recevied my glasses as our postal carrier was on strike. They look different than when I tried them on and I don't really love the frames. What is the return policy or get another pair? Thank you Lisa

A: Dear Lisa Giammarco, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $30 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

ldshowell Time: 2025-10-20 05:31

Q: Good morning, i have a quick question. You have a pair of frames called KiKi. They are these fabulous rhinestone eyeglasses. On the recommended PD listed, it says 64 is the minimum PD. However, when you go to add the prescription, it says the lowest is 66. Which one is accurate? I have already ordered some glasses. However, if I can get this frame, I will order today before...I even receive my first order. Thank you in advance for your time and consideration looking into this question for me. Have a beautiful, blessed day!

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Beth Magda Time: 2025-10-20 05:23

Q: Hello I only had the option of 1.71 lenses - is there any way I can upgrade to 1.74 lenses please? Happy to pay the extra fee.

A: Dear Beth Magda, Sorry, do you choose any photochromic tint ?

Carmen Pelliccia Time: 2025-10-20 05:23

Q: I have to return the order to fix my prescription. Please let me know how I can do it.

A: Dear Carmen Pelliccia, We are sorry to hear that, would you please tell us which pair has problem ?

alderyke Time: 2025-10-19 20:13

Q: I M trying to use code bogo on 4 pairs of glasses and an error keeps coming up telling me it’s only able to be used on 2 or more pairs of glasses which I am using it on 4 so it makes no sense

A: Dear customer, We are sorry to hear that,would you please tell us whether the price of each pair is over $15 ?

Jennifer Kravitz Time: 2025-10-19 19:07

Q: Hi, I recently received my order from Wherelight (Art.No 9021 ? Green, and 7111 ? Tortoiseshell). I realized that my pupillary distance (PD) was entered incorrectly and would like to have the lenses remade. 1. Age: 29 2. Correct PD: 58 mm total (Right: 30 mm, Left: 28 mm) 3. Current prescription (used for this order): Right Eye (OD): -5.25 / -1.25 × 5 Left Eye (OS): -5.25 / -1.00 × 180 4. Previous prescription: Same as above 5. Description of visual problem: Since receiving the glasses, I’ve experienced consistent eye strain, mild blur, and a “sticky” or tired sensation, especially after wearing them for short periods. I believe this discomfort is due to the 2 mm difference in my PD (I entered 60 mm instead of 58 mm). Could you please remake the lenses using my correct PD values? I’d really appreciate your help. Thank you so much, Jennifer Kravitz

A: Dear Jennifer Kravitz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tara Miller Time: 2025-10-19 18:16

Q: Order #20825220112056 Hello, I really loved the glasses I got sent. However, while cleaning the lenses on my Tania glasses, with the cloth provided and quite gently, the arm snapped off. The plastic seems to be very brittle.

A: Dear Tara Miller, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Delana Gabbard Time: 2025-10-19 17:15

Q: I would like to submit a return/refund request. Please let me know what steps to take. Thank you Delana Gabbard

A: Dear Delana Gabbard, We are sorry to hear that, would you please tell us the reason why you want to return and which pair you want to return ?

Iris Martinez Time: 2025-10-19 12:53

Q: Good afternoon. Can I return the eyeglasses. I can’t see clearly. My prescription is progressive. I need help how to sent the eyeglasses back and give me back my refund. Please

A: Dear customer, Please don\'t worry, would you please tell us whether you wore progressive lenses before ?

Iris Martinez Time: 2025-10-19 12:50

Q: Can I return my eyeglasses. I can’t see. My prescription is progressive. I need help please for return my eyeglasses.

A: Dear customer, Please don\'t worry, would you please tell us whether you wore progressive lenses before ?

Goddess Hunny Time: 2025-10-19 11:18

Q: The problem is I updated my address and you have it going to Virginia when it should be going to Florida. I want my glasses in Florida.

A: Dear Keisha J Jones, We would like to tell you that we have corrected it for you

tracyldarder Time: 2025-10-19 10:12

Q: My one pair of glasses I can’t wear I bought 2 pairs with the same prescription the grey pair I can wear see good the other is totally off I can’t read and objects like counter top very close give me a headache and makes be off balance

A: Dear Tracy Darder, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

starbright5384 Time: 2025-10-19 09:38

Q: I need to change my password, but I don't remember my current password.

A: Dear customer, We have reset the password for you and emailed you.

Amber Pugh Time: 2025-10-19 09:03

Q: Hello, I ordered 2 pairs of glasses and just received them today. The prescription listed on the package is correct but the glasses are not the right prescription. I have glasses with this same prescription and can see perfectly, but the vision out of both pairs of these glasses are blurry. Please let me know how I can return for refund. Thank you

A: Dear Amber Pugh, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Patty Chaney Time: 2025-10-18 21:30

Q: Do you have black half fram in Mignon?

A: Dear Patty Chaney, We are sorry to tell you we don\'t have black half frame in Mignon now.

Nicole Ramos Time: 2025-10-18 20:52

Q: My glasses are incorrect due to my error. Can I return the glasses or request a refund?

A: Dear Nicole Ramos, We are sorry to hear that,would you please tell us where is incorrect ?

Tamara Neuner Time: 2025-10-18 07:46

Q: Where are my glasses? I ordered them Oct 4th

A: Dear Tamara Neuner, We\'ve checked tracking information and it shows that your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

Mcfarland Time: 2025-10-18 06:57

Q: Just wondering when my order is going to ship because I need them before Halloween Order number 81025010249062

A: Dear Mcfarland, We\'ve checked tracking information and it shows it has been delivered, do you receive it ?

Ahdiyah Time: 2025-10-17 23:45

Q: I didn’t realize when you order the lenses you also have to order the frames. Is it possible to add the frames to my order under the BOGO deal?

A: Dear Ahdiyah Robey, Sorry, we\'ve checked your order and you ordered frame and prescription lenses together.

Amelia Rosenthal Time: 2025-10-17 17:35

Q: Do I have an order that is processing?

A: Dear Amelia Rosenthal, Sorry, do you complete your payment ?

Jill Haack Time: 2025-10-17 16:38

Q: My order has been sitting waiting to ship for two days and i already paid for expedited shipping. I would like a refund for the extra shipping unless my order arrives asap. Order number is 81025091144168

A: Dear Jill Haack, We would like to tell you that your item arrived at USPS facility in KANSAS CITY MO DISTRIBUTION CENTER on October 19, 2025 at 7:07 pm. The item is currently in transit to the destination. You will receive it soon.

Lindsay Time: 2025-10-17 15:00

Q: Bought glasses on June 28th and they fell off my face randomly broken today. Can I get a replacement?

A: Dear Lindsay, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

vivianenid1130 VIVIAN ENID Time: 2025-10-17 12:16

Q: If you have a Phone number to contact please send it to me

A: Dear VIVIAN ENID, We would like to tell you that we\'ve shipped glasses out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451108034454

vivianenid1130 VIVIAN ENID Time: 2025-10-17 12:15

Q: I make a New order. Tose eye glasses are just for reading. I recieve tha first refund but I make a New order in september. Please checa this New order.

A: Dear VIVIAN ENID, We would like to tell you that we\'ve shipped glasses out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451108034454

hernandezdawn44 Time: 2025-10-17 09:43

Q: I have tried emailing several times and won't go thru.

A: Dear Dawn Hernandez, Thanks for your understanding. We have checked your prescription and the prescription you filled is correct. We will process your order immediately.

Selmarie Adorno Time: 2025-10-17 08:48

Q: My new glasses are so uncomfortable. First pair of glasses I don’t like. They scratch my nose and I have trouble see through them

A: Dear Selmarie Adorno, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sonja Strickland Time: 2025-10-17 08:32

Q: When can I expect the replacement pair from order #20725160740592 that were broken? As well as the corrected invoice from order #20925220806312.

A: Dear Sonja Strickland, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

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