Buy Prescription Glasses Online at Affordable Prices

China Hopkins Time: 2025-02-02 19:02

Q: Need help with why order is taking so long to process

A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.

Gracelynn Maker Time: 2025-02-02 15:32

Q: Hi i just placed an order with 2 glasses on it i meant put the “Angie” style as the clear ones not the purple ones can i please change that!!

A: Dear Sir, Please don’t worry. Sincerely appreciate that you can tell us the information you want to change, we will change it for you immediately. Look forward to your reply Best Regards Wherelight Team

Patricia Swann Time: 2025-02-01 20:47

Q: Can I change the mailing address for order # 80125260438475? If they have not shipped it yet?

A: Dear Patricia Swann,please tell us your correct address so that we can change it for you

Mariah Ankenman Time: 2025-02-01 09:05

Q: Hi just checking in again. I sent an email earlier in the week about receiving my glasses, but the prescription being off. I believe it’s because somehow the PD got set to 64 when my prescriptions PD is actually 63. I looked on my order and it said 64 instead of 63. I’m not sure if I accidentally put that in or there was a glitch in the computer. I was wondering if there was any way I could return the two sets glasses for maybe a partial refund to get a new pairs or something like that. Thank you.

A: Dear Mariah Ankenman, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kimalette townes Time: 2025-01-28 13:06

Q: Hi I want to check on my order 20125101206473

A: Dear Kimalette Townes, We would like to tell you that your item was delivered in or at the mailbox at 2:55 pm on January 29, 2025 in UPPER DARBY, PA 19082. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940000287100

Kara Webb Time: 2025-01-27 15:16

Q: Hi it’s been a few weeks and I still haven’t received my glasses I was hoping for an update

A: Dear Kara Webb, We would like to tell you that we have shipped your order out. And it shows that it was delivered. You can check the shipping status at https://www.dhl.com/en/express/tracking.html?AWB=1307005442&brand=DHL

nubianlocks Time: 2025-01-26 22:39

Q: The red frame to this order cracked today while I was standing in the kitchen washing dishes for order number 81224111427360. How can I replace these? I could be reached at 217-416-2021 or email nubianlocks@hotmail.com.

A: Dear Sir, We feel so sorry that your order got something wrong during process. please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Look forward to your reply. Best wishes.

Sandy Sharp Time: 2025-01-26 09:46

Q: Will you ever get the style "Taylor" back in pink?

A: We will forward your suggestion to our product team, and if similar styles or colors are restocked in the future, we will notify you as soon as possible. Thank you for your support!

Kelsey Luciow Time: 2025-01-24 12:36

Q: I’ve messaged before looking for my order to ship and now I’ve been waiting for an entire month with zero updates on my package delivery date. My order number is 81224261647054. When will it arrive? Who will it be delivered by? Where is my tracking info? If it doesn’t arrive by the end of January I would like a full refund, waiting a month with no updates or way to track my order feels a bit ridiculous.

A: Dear Kelsey Luciow, We would like to tell you that we have shipped your order out. You can check the status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY81224261647054

Christine Gentles Time: 2025-01-23 13:57

Q: Hello. I want to make sure that the glasses I ordered 2 days ago have ANTI-REFLECTION lenses. I didn't see any way to add that in the check-out process, and elsewhere read a description that seemed to be saying that ALL lenses come with anti-reflection. I haven't received a confirmation that my previous message has been seen, and that you understand this requirement for my lenses. It is order # 20125220522535. Thank you.

A: Dear Christine Gentles, Ok, we will make ANTI-REFLECTION coating for you.

James Stocker Time: 2025-01-18 12:42

Q: Hi - can I order glasses with my full prescription witch is for distance and reading? Every time I try to place an order it only offers me two choices. Distance or reading.

A: Dear James Stocker, if you have add values, we would like to tell you that you can choose bifocal with line lenses or progressive lenses directly.

Allison Kuhlman Time: 2025-01-13 15:23

Q: Hi! My order has shown shipped for two weeks but the post office hasn’t received the items

A: Dear Allison Kuhlman, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:04 pm. The item is currently in transit to the destination. You will receive it soon.

melody massey Time: 2025-01-13 11:59

Q: I am waiting on my order. I have a ship out label from 1.9.25 but it shows it has not left your facility. 9400116902368877900967. Could I get an update on when it will be dropped in the mail to me?

A: Dear Melody Massey, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:04 pm. The item is currently in transit to the destination.You will receive it soon.

Kelsey Luciow Time: 2025-01-13 11:32

Q: Hi, I want to track my order and understand where it is in the processing/shipping/delivery process. It has been processing for over 15 days and I would like an update on an estimated delivery date. My order number is 81224261647054. Thank you

A: DearKelsey Luciow, we are sorry for the delay, we will ship your order out this week.

Candace Klein Time: 2025-01-13 07:57

Q: Waiting for my perscription glasses any idea when ?

A: Dear Candace Klein, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:01 pm. The item is currently in transit to the destination.You will receive it soon.

Candace Klein Time: 2025-01-13 07:55

Q: Wondering when I can expect together my prescription glasses

A: Dear Candace Klein, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:01 pm. The item is currently in transit to the destination.You will receive it soon.

Natasha Smith Time: 2025-01-13 07:15

Q: Still haven't received my glasses. When will I get them?

A: Dear Natasha Smith, we would like to tell you that we will ship your order out this week.

robin sherrer Time: 2025-01-12 12:04

Q: When will my glasses ship?

A: Dear Robin Sherrer, We are so sorry to tell you that the frame#2848 is discontinued. Would you please choose a different frame on our website ? The price of the frame#2848 is $27.95, you can go to choose a frame which the price is around $30, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

robin sherrer Time: 2025-01-12 12:00

Q: It looks like 2 prs of glasses are done - when will you send them????

A: Dear Robin Sherrer, We are so sorry to tell you that the frame#2848 is discontinued. Would you please choose a different frame on our website ? The price of the frame#2848 is $27.95, you can go to choose a frame which the price is around $30, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Juliane Rybicki Time: 2025-01-12 08:48

Q: I don't have an ADD but I can't get past your new system expectation that I have one. Please help

A: Dear customer,we would like to tell you that you can choose single vision lenses directly, please don\'t choose progressive lenses or bifocal with line lenses if you don\'t have ADD values.

Melinda Silguero Time: 2025-01-09 11:26

Q: Is the pd on the glasses or on prescription

A: Dear Melinda Silguero,If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

kimberlybryant1 Time: 2025-01-09 06:26

Q: When will I get my glasses I have 2 orders

A: Dear customer, We are sorry for the delay, we will ship your orders out this week.

Joanna Jaimes Time: 2025-01-08 18:39

Q: Thank you

A: Dear Joanna Jaimes,If you have any problems, please contact us when you are free.

Joan Demmer Time: 2025-01-08 12:53

Q: Is it possible to order the frames only and have lenses put in by my local optomitrist?

A: Dear Joan Demmer, We would like to tell you that you can buy frame only, but we suggest you to ask your doctor about the frame before you buy it. Because some optometrists can not install the lenses on some of our frames.

Joanna Jaimes Time: 2025-01-08 06:44

Q: Hi my adddesd is 3674 Sonoma oaks Ave Perris ca 92571 can u please change my mailing address

A: Dear Joanna Jaimes, Ok, we would like to tell you that we have changed address

Pitts M.Ed. Ms. Time: 2025-01-08 06:19

Q: Hello, I sent an email twice now trying to correct a mistake on one pair of my glasses. Your initial email asked for verification to make sure that everything was correct and I did. However, when I sent an email, I didn't get a response back. I don't want to receive sunglasses that should be regular lenses with a photochromic tint. Thank you. LaToya 4193519611

A: Dear Pitts M.Ed. Ms, we are sorry to tell you that we don\'t receive your emails and do you mean that you want to change glasses#42015 to the glasses with photochromic tint ?

Joanna Jaimes Time: 2025-01-07 17:57

Q: How do I change the address once I have already purchased the item

A: Dear customer, Please tell us your correct address, then we will correct it for you.

Joanna Jaimes Time: 2025-01-07 17:53

Q: I order some glasses but it has the wrong address on it

A: Dear customer, Please tell us your correct address, then we will correct it for you.

jpktytor Time: 2025-01-05 14:42

Q: Hello! I absolutely love your frames! I have a very petite face and notice on your selections are large. Do you have Any Small sizes?

A: Dear customer,we would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&size=1

Heather Robertson Time: 2025-01-02 12:13

Q: Hello, I ordered a pair of glasses but forgot to change the address from our old one. Is there a way to fix this so that I can receive my purchase?

A: Dear Heather Robertson, Would you please tell us your correct address ?

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