Consulting Servive Center

A: We are sorry to tell you that we don\'t suggest you to choose Tiffany. We can make Tiffany with progressive lenses, but this frame is not very suitable for progressive lenses. About the prescription, we would like to tell you that you can email us the photo of your prescription, then we can teach you how to choose correct lenses and fill correct prescription. About bogo discount, you need to add two pairs of glasses in your shopping bag and fill the code in your shopping bag. Then this discount will be applied to your order. About new customer discount, we would like to tell you that you can use code new30, but this promo code and other promo code can not be used at the same time.

A: Dear Meagen Evett, All is well with your order so far. Your order is expected to be shipped out next week.

A: Dear Meagen Evett, All is well with your order so far. Your order is expected to be shipped out next week.

A: Dear Kate Keisr, Sorry, this frame #Albertine can\'t make Rx. please kindly choose other frames in our website

A: Dear Angel Williams, Your order is expected to be shipped out next week.

A: Dear Nakita Coleman, We also receive your email. Okay no problem. We\'ve changed to #Powell 58045 purple color for you for order 80525061040243.

A: Dear Alliesoap, Our factory is in China and the glasses will be shipped from China. According to the US tariff policy, we can\'t afford the whole duty, this is expensive. We will charge a small portion of the tariff based on the amount of your order. You can see the tariff in your order when you pay.

A: Dear Elaine Sanford, We apologise for the delay, your order has now been shipped out. You can check the logistics through this link. https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50310544836&requester=WT/trackdetails Please wait for a few days, if you haven\'t received the parcel later, please let us know We\'ll check for you.

A: Dear Astera Hickman, We sincerely apologize for any inconvenience you may have experienced. We\'re willing to remake this glasses #Lenora 80711 clear color for you for free. Please let us know if you can accept this

A: Dear Makaela Culver, We are sorry to hear that,we replied your previous email, but you don\'t reply us and sent the question again. So we sent this email again, concerning your case, we can send you the correct cilp-ons, would you please tell us whether you can accept it ? If you can receive this email, please contact with us as soon as possible.

A: Dear Monica Migliore, ​The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistice with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900195539

A: Dear Lara,Once you have selected your frames in our website, there are different options when you add them to your shopping cart, and then you can select tinted lenses.

A: Dear Terry Simmons, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the original Rx so that we can check for you?

A: Dear Vail Isadora, Is this order 20525051232568 that you can\'t use BOGO coupon? Please let us know and we can change price for you.

A: Dear Carmella DeSimone, We have sent the email to you,but you don\'t reply us, it seems that you don\'t receive this email, it might be in your spam, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Dear Carmella DeSimone, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Samantha Washington。 Your order has already finished production and is expected to be shipped out tomorrow.

A: Dear Jesses, There are many frames in our website and frames have different PD range. You can fill in your PD on our website and then filter the frames that match your PD 60mm

A: Dear Panda Bennett, We\'ve already changed to the correct address for you in the order,

A: Dear Vet, could you please send us the screenshot of the shopping cart？then we can check for you

A: Dear Lalocame, We\'re so sorry. May be this frame can\'t make your PD. The PD is very important to your vision. We need to make the lenses according to your PD. Please choose other frames that match your PD.

A: Dear Mel, so sorry. this glasses is out of stock and will not be back.Please choose other frames you like.

A: Dear Pat Taylor , For order 80425091715242, the parcel has already been shipped out.You cantrack the logistics with this link. https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900195683 By the way, the parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. For order 80425271740482，The glasses is in the process of making production. We have expedited production for you. And this order is expected to be shipped out this week.

A: Dear Danielle AduTei, Please send us the correct address the we\'ll change for you in the order.

A: Dear Chloe Sanders , We\'ve emailed you before and let you know the frame Odessa 5876 is discontinued. You can check on our website and choose a frame you like in our website. Then tell us the name and color of the new frame you choose in the email . We will change it for you in the order.

A: Dear Brianna, We are sorry to hear that,but we have checked our payment platform and it shows that we only received $29.9. Would you please take a screenshot of the payment to show us the problem in details ?

A: Dear Linsey Lohman, We are sorry for the delay, we will ship your order out next week. To express our apology, we will send you a small gift.

A: Dear Dorothy, thank you for letting us know.

A: Dear Veronica Stevens, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Angela Dennis, We are sorry to hear that, would you please tell us which pair has problem first ?

A: Dear Brianne Balzarini, We would like to tell you that you don\'t need to pay tariffs on your order#20524240932462. But we will charge you the tariffs if you place new order in the future.