Consulting Servive Center

A: Dear Ck, We would like to tell you that we will ship your order out this week.

A: Dear Helen Keller, We are sorry to hear that,would you please tell us whether you have worn progressive lenses before ?

A: Dear Lillian, We have reset the password for you and have emailed you new password.

A: Dear Ms. Latrece, Would you please tell us the order number first ?

A: Dear Marcus Jacqueline, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sharita Holman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Raven Kotlarsky, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Sharita Holman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Elizabeth Loney, We are sorry to hear that,would you please tell us the reason why you want to cancel your order ?

A: Dear customer, We can ship the glasses#clip on 003 to you and remove the glasses#Fannie 6857 from your order. We will refund you price difference $10.48, would you please tell us whether you can accept it ?

A: Dear customer, We can ship the glasses#clip on 003 to you and remove the glasses#Fannie 6857 from your order. We will refund you price difference $10.48, would you please tell us whether you can accept it ?

A: Dear Tara Warren, We would like to tell you that progressive lenses don\'t have line.

A: Dear fabiola Hierro, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear fabiola Hierro, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Anne Palmer, We are sorry to tell you that the frame#Gold H81005 floral_f is out of stock temporarily, so your order is delayed. Do you want us to ship other completed glasses out first ?

A: Dear Erin Campbell, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596317992202

A: Dear Jenny Shoemaker, We are sorry to tell you that we don\'t make polycarbonate lenses. The lenses we provide are made of resin.

A: Dear Georgia Jefferson, We would like to tell you that we will ship your order out this week.

A: Dear Peggy, We would like to tell you that we shipped your glasses via USPS. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596318290765

A: Dear Leanne Costello, Sorry to hear your new glasses from order #80126281148481 don’t match your prescription and you cannot see clearly. Could you please share more details about the axis issue? What axis value was actually made on the lenses? Also, please let us know if the optician can provide a photo of the lens power reading for both eyes. This will help us check and resolve the problem quickly.

A: Dear YAESA HANSON, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Nicole Jakubek, We would like to tell you that your package is still in transit. You will receive it soon. You can check the shipping status at https://www.sf-international.com/gb/en/support/querySupport/waybill#search/bill-number/SF6047862346680

A: Dear Cyrea Beaman, Do you have other email address ? If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Rebecca Fine, We are sorry for the delay, we will ship your order out today.

A: Dear Ms Rowe, The lenses we provide are made of resin.

A: Dear Lamante Parker, We are sorry to hear that,would you please tell us order number first ?