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emily Time: 2025-10-09 16:37

Q: Hi I just realized I completely messed up my prescription is there any way to fix it before it's made or cancel it so I can reorder? Order number 81025091617496

A: Dear Emily McElroy, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Marilyn Soto Time: 2025-10-09 09:43

Q: # order:81025041810575 para saber si la ordené bien.

A: Dear Marilyn Soto, We need to confirm the prescription with you since your sph values and cyl value of left eye are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Yadira Carrion Time: 2025-10-09 05:26

Q: Orden número 20925271249147. Hello! Mis espejuelos fueron terminados el viernes 3 de octubre y no los he recibido. Pagué el servicio de Express delivery y el paquete durante 6 días dice el tracking: “shipping label created - Awaiting ítem” My glasses were finished on Friday, October 3rd, and I haven't received them. I paid for Express delivery, and the package has been in the tracking for 6 days: "Shipping label created - Awaiting item."

A: Dear Yadira Carrion, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 9, 2025 at 7:04 pm. The item is currently in transit to the destination. You will receive it soon.

netats Time: 2025-10-09 02:00

Q: This order says shipped 10/4, but when I check with USPS tracking it says that the label has been printed but the package hasn’t left the product facility. Can you provide an update on my package? Order: 20925281302386

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

phyllisherrick1 Time: 2025-10-08 20:50

Q: I got my glasses and I LOVE them!! But I can't see close with them. they are supposed to be reading glasses with blue light tech, I can see far away, but for reading and the computer I can't see, everything is fuzzy. How do I send them back? I normally wear bifocals. Can I just get bifocals? Or same frames with the ability to see close and on a laptop?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Brooke Parker Time: 2025-10-08 20:03

Q: Greetings my package hasn’t came yet and I have got expedited shipping and I would like to know when my package gonna come because it’s saying that a label was created so that’s mean y’all created a label which I didn’t ship it out if I don’t get my package in the next three days I would like my money back for the expedited shipping, but I will still like my glasses. Please get back with me.

A: Dear Brooke Parker, We would like to tell you that you will receive it tomorrow.

Tara Benavidez Time: 2025-10-08 19:44

Q: Says my order is shipped i looked and still has not moved from when the label was made... this was on the 4th its now the 8th going on the 9th..... will isps ever get my package?

A: Dear Tara Benavidez, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 10, 2025 at 12:26 am. The item is currently in transit to the destination. You will receive it soon.

Mallow Vixie Time: 2025-10-08 18:55

Q: Hello! What counts as a “light prescription” and a “moderate prescription?” I’m trying to discern the best lens thickness for my prescription. Thank you!

A: Dear Mallow Vixie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Azu Mateo Time: 2025-10-08 17:38

Q: Previously ordered an item and I received it in July. The hinges on my glasses are falling out.

A: Dear Azu Mateo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

Amanda Lockett Time: 2025-10-08 14:19

Q: I paid extra money to get glasses earlier never received my order

A: Dear Amanda Lockett, We would like to tell you that we\'ve shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50311901457&requester=WT/trackdetails

glorivetterodriguez4 Glorivette Time: 2025-10-08 10:45

Q: Good afternoon, what is the status of my order#80925241658049? There has been no further update since October 3rd. Thanks.

A: Dear Glorivette Rodriguez Figueroa, We are sorry to tell you that our optometrist find there is a little flaw on the glasses#Borneo when they installed the lenses on the frame. So we are remaking the lenses for you. And we will rush the order for you. To express our apology, we will send you a small gift. And we will ship your order out next week.

Vikki Time: 2025-10-08 10:41

Q: I ordered on 9/24- it still says in process. When I expect a notification they are being shipped.

A: Dear Vikki Walls, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this, please reply us asap.

Will Mank Time: 2025-10-08 05:10

Q: I had put in my RX: OD Sph -1.50 cyl -1.00 axis 130. OS sphere -1.25 cyl -1.25 axis 045. PD is 60 mm. I don’t see this anywhere in my order?!

A: Dear Will Mank, We checked your order and we find that you ordered \"frame only\". Do you mean you want to add prescription glasses ?

Dawn Gordineer Time: 2025-10-08 03:10

Q: Why hasn’t my package moved? It’s been sitting there since the third.

A: Dear Dawn Gordineer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Laura Labelle Time: 2025-10-07 23:07

Q: Hi I changed address and for some reason it’s sending my order to old address! Please email me to notify me that you have changed mailing address. 18101 80th Ave ne kenmore wa 98028.

A: Dear Laura labelle, We would like to tell you that we\'ve corrected it for you

shelbipaige Time: 2025-10-07 22:31

Q: Order 80925241951091 is taking long to process. All my previous orders have shipped within 6 days. I placed my order on 9/24 and they’ve still not shipped out. No update since 9/29. I sent and email and have received no response.

A: Dear Shelbi Shideler, We will ship them out this Friday.

paddenlori Time: 2025-10-07 19:57

Q: Where is my tracking information? This is beyond frustrating. I have emailed you several times, YOU ARE NOT RESPONDING!!! Give me back my money if you're not going to send me my glasses!!!

A: Dear Lori Padden, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008973189

paddenlori Time: 2025-10-07 19:50

Q: You told me my order has shipped, but you have NOT given me any tracking information. I placed my order September 27th!! You took my money!!! Where are my glasses?

A: Dear Lori Padden, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008973189

Saily Leal Time: 2025-10-07 17:50

Q: Mis últimos lentes de color gris no tienen la graduación correcta del ojo izquierdo, por favor como me pueden ayudar.

A: Dear Saily Leal, Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

Saily Leal Time: 2025-10-07 17:47

Q: Buenas tardes, necesito me ayuden con mis últimos lentes de color gris porque la graduación del ojo izquierdo no es la correcta

A: Dear Saily Leal, Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

AMY FORTNER Time: 2025-10-07 16:40

Q: 21025022011518 order number Please tell me if these will be shipped and arrive on time. I paid for expedited shipping on them and if they aren't going to arrive in the stated time I would like a refund on my shipping. Thank you

A: Dear AMY FORTNER, We would like to tell you that we\'ve shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50302727323&requester=WT/trackdetails

theresabeazley Time: 2025-10-07 13:06

Q: I ordered 3 pairs of glasses and one was a prescription pair. It didn't come as a prescription pair. I paid 80.60 and if I didn't have a prescription pair I should have paid $46.91. Please tell me how to get a refund or a new pair with a prescription. Thanks Theresa Hall. My email address is theresabeazley@hotmail.com

A: Dear customer, We only charged you the money of frame#Isra in multicolor color, we don\'t charge the price of Isra in multicolor \'s lenses

theresabeazley Time: 2025-10-07 12:58

Q: I ordered 3 pairs of glasses and 1 pair was a prescription. The pair that

A: Dear customer, We only charged you the money of frame#Isra in multicolor color, we don\'t charge the price of Isra in multicolor \'s lenses

Tia Ivanyi Time: 2025-10-07 12:24

Q: I received a pair of glasses where one of the lenses are cracked. I don't know exactly what to do. I have left messages and emails and nobody has called me back or returned my text messages or emails. Can somebody please help me before too much time goes by and then you guys say that I didn't contact you in a timely fashion

A: Dear TIA IVANYI, Sorry, when you opened the package, have the glasses been broken ?

Ashley Michalski Time: 2025-10-07 10:25

Q: Order place September 18th, they have yet to be shipped out. Email with customer service is not being responded to.

A: Dear Ashley Michalski, It might be caused by our our public holidays for the National Day and Mid-Autumn Festival.

Lisa Lisenbee Time: 2025-10-07 08:03

Q: My address is 1555 Camino del Rex Las Cruces New Mexico and no longer 1350 Branson Ave. My recent order shows the Branson address and it can't go there.

A: Dear Lisa Lisenbee, We would like to tell you that we have corrected it for you

HEATHER DEDONA Time: 2025-10-07 07:24

Q: Hello, I paid for advanced shipping, and the label was created a week ago, but USPS still doesn't have it. Can you check on this, as I hsould be receving it by tomorrow based on the paid shipping.

A: Dear HEATHER DEDONA, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Christina Bergt Time: 2025-10-07 05:25

Q: recited a response after 9 days that said shipped, if that is factual, they've been sitting with just a lable for 4 more days & it still has not shipped. I even upgraded to fast shipping.? This is frustrating! If things are not resolved soon, I will be forced cancel my order, leave ratings and comments.? I will also be forced to report you to Facebook as fraudulent, as well add the Better business bureau. ? ? ?Your immediate attention to this is imperative.?

A: Dear Christina Bergt, We would like to tell you that you will receive it tomorrow.

triche_christmon Time: 2025-10-06 20:24

Q: My PD is 59.50/56.50 you only go up to 40 l have a very high index prescription can you create my lens?

A: Dear Triche, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tia Ivanyi Time: 2025-10-06 17:55

Q: We received a pair of glasses that had a cracked lens. Any way to have this replaced?

A: Dear TIA IVANYI, Sorry, when you opened the package, have the glasses been broken ?

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