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Hannah Brown Time: 2026-01-08 17:52

Q: Hello! I ordered glasses on 12/31 and they were marked as delivered this afternoon at 1:42 pm, but I have not received my order. I have checked my mailbox, my porch, my neighbor's porch, and there is no sign of my package. What are my next steps to ensure I receive my order? Thank you

A: Dear Hannah Brown, We are sorry to hear that, please don\'t worry, would you please double check the address you filled in the order ? Is it correct ? 712 Kinney Steet Apt. 3 ,Richmond,VA,23220,US

Lovelady Amber Time: 2026-01-08 11:38

Q: bogo isnt coming off my final total at checkout

A: Dear Amber, We would like to tell you that we have applied discount to your order#20126081136595, you can pay it now.

whysoblue1 Time: 2026-01-08 08:44

Q: Order 81125301929464. Received order of 4 pairs of glasses and 2 of the eyeglasses are blurry and unusable.

A: Dear Kim Dukes, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pairs are blurry ?

Zulma Rodriguez Time: 2026-01-08 05:36

Q: Buenas es que tengo un problema para ordenar unos espejuelos para mí tia pq me pide el add pero me sale diferente como está puesto en la receta si quieren le puedo enviar la receta para que la vean pq es con bifocales pero son linias

A: Dear Zulma Rodriguez, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

crayolachristy40 Time: 2026-01-08 01:54

Q: Hello i need to speak to someone

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Thecurse22 Time: 2026-01-07 22:03

Q: I put the wrong adress could it be changed ?

A: Dear Catherine, We are sorry to hear that, would you please tell us your correct address so that we can correct it for you ?

Jackie Campas Time: 2026-01-07 21:01

Q: Glasses uneven

A: Dear Jacqueline Campas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Thom Time: 2026-01-07 19:58

Q: Hi! I need bifocal lenses. I picked out a few frames I like, and they all indicated that they work with bifocal lenses (in the pink "Lenses" box on the right side under "Size" and "Recommended PD," "Bifocals" is checked). Butwhen I went to "SELECT LENSES" the only options available are single-vision and reading lenses. How can I get bifocal lenses for these frames?

A: Dear customer, We are sorry to hear that, would you please tell us which pair you want to order ?

c_ma03 Time: 2026-01-07 18:15

Q: How can I make a return. Glasses hurt the back of my ear and scratched me. And the other pair is the wrong prescription

A: Dear Cristina Marcelino, We are sorry to hear that, but would you please tell us which pair has wrong prescription ?

Brandy Taylor Time: 2026-01-07 18:07

Q: I'm not sure if my previous message from yesterday was received but my address is wrong on the order I placed! The order number is 80126061900569. It needs to be sent to 129 Private Road 5569, Alba TX 75410

A: Dear Brandy Taylor, We would like to tell you that we have corrected it for you

duvania172 irca Time: 2026-01-07 16:23

Q: Hello I send you the information you asked me for via email

A: Dear Irca Uchoffen, We find that there are add values in your original prescription, would you please tell us whether you wore progressive lenses before ?

crysrbouza Time: 2026-01-07 16:22

Q: I'm trying to do a refund but there is no option to refund. I tried a while ago too but there was no option for a refund like the directions show and I tried to reach out with absolutely no response. This is my third attempt.

A: Dear Crystal Bouza, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Shannon Lucas Time: 2026-01-07 15:48

Q: My glasses from order #81225162032156 have something wrong with the prescription. I have two other pairs of glasses with the same prescription that are fine. But this pair I cant see out of.

A: Dear Shannon, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Rodriguez Rosie Time: 2026-01-07 15:17

Q: Hello I accidentally ordered the Althea glasses in black and I meant to choose the black_clear ones can you guys pleaseee change it this is my order number 80126061739533

A: Dear customer, We would like to tell you that we have changed frame

Rodriguez Rosie Time: 2026-01-07 15:15

Q: Hello I accidentally chose the black Althea glasses but I went to choose the black_clear ones . Is there anyway you guys can change it pleaaasseee my order number is 80126061739533

A: Dear customer, We would like to tell you that we have changed frame

Saphaedra (sa-fay-dra) Miller Time: 2026-01-07 13:22

Q: Need a customer service person to call me. Need help & have a few questions your site can't answer. TY 603-998-2448

A: Dear Saphaedra, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Lnstreater Time: 2026-01-07 11:45

Q: CAN I USE MY POINTS ON ANY GLASSES OR DOES IT HAVE TO BE GLASSES UNDER THE REDEMPTION TAB

A: Dear customer, We are sorry to tell you that you can only use points in Points Mall.

Jenifer Chrisman Time: 2026-01-07 11:32

Q: Hello. The Janae and the Ariana. The is due is that when I look out of them my vision is compromised on the sides. Almost cutting into the sides which makes it impossible to focus because I’m trying to look at the sides/edges. Does that make sense?

A: Dear Jenifer Chrisman, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Smith Tianna Time: 2026-01-07 11:30

Q: Hi Im so sad. I bought two pair of glasses for my daughter a little under 2 months ago and they both broke within a week. She is a teenager and has always been super careful with her frames. Is this due to quality? I'd like to reorder but I am afraid of this happening again. Is there a replacement warranty that comes with it?

A: Dear Smith Tianna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Diana Tapps Time: 2026-01-07 10:05

Q: I have ordered before from you and have been very satisfied. However, my last order if two glasses do not sit right with the progressive bifocal. I do not like the frames either. What are my options? I emailed the address I was given in the box with the glasses and it is not valid? Please help!

A: Dear Diana Tapps, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Betsy Ortiz Time: 2026-01-07 07:37

Q: 81225031622212 This is my order number and Im having problems one of the glasses. What Inhace to do?

A: Dear Betsy, We are sorry to hear that,would you please tell us whether the other pair has problem ?

Larissa Rendon Time: 2026-01-07 07:14

Q: Order # 20126070150373 Can someone tell me why my order is not going through?

A: Dear Larissa Rendon, we are sorry to tell you that this order is not going through.

Brandy Taylor Time: 2026-01-06 19:05

Q: My address is wrong on my order no. 80126061900569. It should be 129 Private Road 5569, Alba Tx 75410.

A: Dear Brandy Taylor, We would like to tell you that we have corrected it for you

pinkflagkayy Time: 2026-01-06 18:30

Q: I need to change my email address from pinkflagkayy@gnail.com to pinkflagkayy@gmail.com

A: Dear Kayla Cokeley, We would like to tell you that we have corrected it for you and you can check the picture below.

pinkflagkayy Time: 2026-01-06 18:30

Q: How can I change my email address because it says @gnail.com instead of gmail

A: Dear Kayla Cokeley, We would like to tell you that we have corrected it for you and you can check the picture below.

springbraden Time: 2026-01-06 13:52

Q: I just received my 3 new pair of glasses, I cannot see out of the left lens, I need to no the steps to take next.

A: Dear Spring Braden, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

dorriannef Time: 2026-01-06 10:58

Q: Thank you for my order! I need assistance to be reimbursed by my vision insurance. Can you please provide a detailed receipt? I need itemization. Exam *92014* $ Refraction *92015* $ Frame *V2025* $ Contact Lens *S0500* $ Contact Lens Fitting *92310* $ Lenses $ Lens Type Please Check Single *V2100* Bifocal *V2200* Trifocal *V2300* Progressive *V2781* Prem Prog *V278126* Other $ PDF-2005-M-390 Lens Options: (if purchased) Amount Charged Anti-Reflective *V2750* $ Polycarbonate *V2784* $ Scratch *V2760* $ Tint *V2745* $ UV *V2755* $ Roll and Polish *V2702*

A: Dear customer, We would like to tell you that we have emailed the receipt.

Hinds Suzette Time: 2026-01-05 15:39

Q: My FSA card is being declined. I know there is money on the card because it was added January 1. Are you not accepting FSA payments?

A: Dear Hinds Suzette, We asked our payment platform and they said that they don\'t support your FSA card,sorry for this.

duvania172 irca Time: 2026-01-05 14:21

Q: Hello,I just received my order Im so happy but my prescription is wrong I wanted for reading and I received it for see far, its anyway to exchange the maesurements?

A: Dear Irca Uchoffen, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anamiri.villanueva Time: 2026-01-05 11:21

Q: Hello, I recently purchased some lenses from you, but unfortunately they do not fit property and ? am not able to see well with them. For this reason, I would like to request to return the lenses and receive a full refine. Thank you very much for your assistance.

A: Dear Ana Villanueva, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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