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MaryAnne Spradling Time: 2026-05-31 07:24

Q: Will you make the Diana again my prescription changed and those are my favorite glasses ever

A: Dear MaryAnne Spradling, We are sorry to tell you that Diana will not come back in stock, sorry for this.

samanthawilgosz Time: 2026-05-31 03:25

Q: 80526212210341 Hey there, can we check the status on this order? I paid for expedited shipping and I feel like they should have been here already. Please advise. Thanks!

A: Dear customer, We are sorry for the delay. We will ship your order out this week.

romero maria Time: 2026-05-30 21:54

Q: I just placed another order.Can you please send extra nose pads or let me know where I could order those from

A: Dear customer, Sorry, would you please tell us which nose pads you want ?

sarahzamora401 Time: 2026-05-30 16:36

Q: Hello, Will I receive an alert and tracking when my order ships? I placed an order on 5/25.

A: Dear customer, We are sorry to hear that,but would you please tell us order number first ?

LaDana Vernon Time: 2026-05-30 14:05

Q: Order #80526210533461 I noticed since I ordered the status of my order has not changed. Could you give me an estimated arrival date? Thank you in advance LaDana Vernon

A: Dear LaDana Vernon, We asked our factory and they said that there is a little flaw on the frame#Funky 59190 red, so the frame is being changed now. And we will ship your order this week.

April Altop Time: 2026-05-30 11:55

Q: Please cancel my order # 80526301149582 I forgot to add my lens prescription!

A: Dear April Altop, We can add prescription in your order, are you sure that you still want to cancel it ?

Harmony Borjas Time: 2026-05-30 11:32

Q: Tried several times last night to complete check out for 7 pairs of eyeglasses and I kept getting an error message that flashed too quickly but mentioned something about too risky. We are trying to check out using my husband credit card and was able to verify funds available and no security block on it. Can you tell me why???

A: Dear Harmony Borjas, We\'re sorry to hear about this issue. Have you already contacted your bank regarding this matter?

Jarvy Time: 2026-05-30 08:26

Q: I need to cancel my order number 80526292323257

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

Dianna Fowler Time: 2026-05-29 19:31

Q: I need to order only one lens for the left eye of the PETULA frame. It is to work for the Elvia glasses that are from order 20125251954162. I fell and damaged the left eye only. I do not need a full pair but PETULA is the exact same style just a different color and I want to keep my frames because they are multicolor.

A: Dear Dianna Fowler, We are sorry to tell you that we can not make one lens, sorry for this.

micheletuck6 Time: 2026-05-29 14:55

Q: How write a review

A: Dear customer, We would like to tell you that you can leave your review on the product detail page.

Violetsage Time: 2026-05-29 14:55

Q: I need to change my email address, but the option is greyed out. Please let me know how to update this information.

A: Dear customer, Would you please tell us your new email address ?

monimania Time: 2026-05-29 14:12

Q: I ordered two pairs of the same glasses style order number 20526081357526 The brown ones are okay but the prescription for the black ones is off, they are blurry. It is the same prescription for both and the same frames.

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

anis901 Time: 2026-05-29 13:25

Q: I ordered 2 pair of glasses and one pair I can’t see out of. How do I exchange them?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Cindy Vang Time: 2026-05-29 13:17

Q: I'd like assistance with Order# 20526290843590 The order wouldn't accept my payment method. I though if I could cancel the order and place it again i'll be able to make the payment however the coupon and accessories that I redeemed with my points are no longer available for me to apply. I need a response back to vanglee.cindy@gmail.com as the email on my account is locked and will not receive or send any new messages.

A: Dear Cindy Vang, We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389758003

luann4242 luann Time: 2026-05-29 13:02

Q: Where are my glasses

A: Dear customer, We have checked the tracking information and it shows that it was delivered, Door/Yard. Do you check your Door/Yard ?

woodsfarm Time: 2026-05-29 12:17

Q: My order number is 80526121907455

A: Dear customer, We are sorry to hear that,your package might be lost in transit. Concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Serafin M Aguirre Time: 2026-05-29 11:47

Q: My new prescription has “Plano” on the Spd/OD. What number do I put in that box?

A: Dear customer, we would like to tell you that you can fill zero. But do you mean that you want standard shipping ?

Catherine Schaer Time: 2026-05-29 11:39

Q: Hello, I received my new glasses. I love them , but there is a problem. The progressive line is way too high and I can’t see out of them. How do I go about exchanging them?

A: Dear customer, We are sorry to hear that,would you please tell us whether your correct PD value is 71 ?

Lourdes Panet Time: 2026-05-29 10:20

Q: Two days ago I’ve send you the pics of the two glasses to return. Did you receive it? I want to know how’s the return process? Shipping cost, if you send me the return label, and how is the amount of credit or discount you are going to give me after I return the eyeglasses?

A: Dear customer, We are sorry to tell you that we don\'t receive pics, would you please email us them again ?

dbcherry Time: 2026-05-29 10:19

Q: The prescription with the negative 1.50 for the right eye is correct. Having trouble getting picture to attach

A: Dear Donna Smyth, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lourdes Panet Time: 2026-05-29 10:13

Q: Two days ago I’ve send you the pics with the two glasses to return. Did you receive it?

A: Dear customer, We are sorry to tell you that we don\'t receive pics, would you please email us them again ?

Marina Munoz Time: 2026-05-29 09:18

Q: I am wanting to make a return. How do I request it and where do I send it to?

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to return ?

Cindy Vang Time: 2026-05-29 08:01

Q: Hi, I'm checking on the status of my order. Can you confirm if it's been shipped yet? It email associated with my account is vangl.cindy@gmail.com but it's locked and cannot send or receive emails. I'd like to know how to update my email as well. Order #20426302025300

A: Dear Cindy Vang, We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389758003

andrietta Time: 2026-05-29 05:58

Q: Hi I joined or signed up as an affiliate. However I do not understand how it works? What links do I share? Also do I get a specific code that people can use for a discount. Are there more instructions? Thanks Andrietta

A: Dear customer, we would like to tell you that you can send email to market_pr@wherelight.com

woodsfarm Time: 2026-05-28 21:44

Q: My glasses have been finished and marked as “shipping” since 5-19-26. Any idea when they might be shipped? The couriers only show a label has been created. Thank you.

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

Brionna Dixon Time: 2026-05-28 17:56

Q: Hi, I’m trying to process payment for order 80526281744027 but when Paypal directs me back to the website to pay it does not take me to a screen to finish checking out.

A: Dear customer, We are sorry to hear that,would you please take a screenshot of your payment ?

Emilie Obscura Time: 2026-05-28 15:45

Q: Hello. I placed an order this morning. The order number is. 80526281542047 I have removed the incorrect addresses from my account. I’ve also removed it from my PayPal. And yet when I placed the order this morning, it still shows up with the incorrect address. It shows 15 Brocklea Street Gaythorne. I have not lived at that address for one year. It should be 3 Ardoch Street Keperra. I have had to contact support multiple times in the last year about this problem. And I thought that by deleting it from PayPal and deleting it from this account that it would be fixed. But my current order says that it is shipping to the wrong address yet again.

A: Dear Emilie Obscura, We would like to tell you that we have corrected it for you

Amanda Whitman Time: 2026-05-28 15:44

Q: These glasses are fuzzy to me and I do not like the way these fit me. I would like to return them. Please tell me how to do that.

A: Dear Amanda Whitman, We are sorry to hear that,would you please tell us which pair has problems ?

crystalking28 Crystal Time: 2026-05-28 14:04

Q: Hi, I am trying to place an order but the PD dropdown only allows for options from 68-80. I need to select 63. What should I do?

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Stormi Johnson Time: 2026-05-28 13:53

Q: Order 20526141557198 I received an incorrect order as I received two pair of the same eyeglasses. And I’m missing a pair from my order. How can I get the mistake made by Wherelight corrected?

A: Dear Stormi Johnson, We are sorry to hear that,would you please take a photo of all the things you received from us ?

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