Consulting Servive Center

A: Dear Kathleen McCleave, Ok, we\'ve corrected it in your account.

A: Dear Beverly Lewis, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Elizabeth Schairer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Shana Alexander, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Sharmon Ewing, We are sorry to hear that, would you please tell us which pairs you want to return ?

A: Dear Cindy Berrios, Ok, we will cancel order#81125232019487 and refund you money.

A: Dear customer, You can try to use your card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Shana Alexander, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Michelle Quick, we would like to tell you that we\'ve emailed you it.

A: Dear Shana Alexander, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Christine Moreno, we would like to tell you that we have emailed you a new code.

A: Dear customer, Would you please take a screenshot of your shopping bag to show us problem in details ?

A: Dear Melissa Rozetar, We would like to tell you that you can find them in points mall \"My Redemption\"

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Rebecca Ray, we would like to tell you that we\'ve emailed you it.

A: Dear customer, Please don\'t worry, would you please tell us your problem in details ?

A: Dear Nora Woodworth, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Katarina Balmazan, We are sorry to hear that, we\'ve checked the tracking information, your package might be lost in transit. Concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

A: Dear Anjie D, You can try to use your insurance card to pay the order first. If it works, it means that you can use your insurance on our website.

A: Dear Kenzie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, Sorry, would you please tell us the code you received ?

A: Dear Amanda Ballinger, We are sorry to tell you that Trinh (87055) red is out of stock, would you please choose other frame ?

A: Dear Judy Halliday, We would like to tell you that we\'ve rushed the order for you. And we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541014524511

A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?

A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?

A: Dear YOLANDA, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

A: Dear Courtnie, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?