Consulting Servive Center

A: Dear Chelsea Serfass, we would like to tell you that you can choose photochromic grey or photochromic brown in the lens tint, if you want to order transition lenses.

A: Dear Maeve, we are sorry to tell you that you can choose polarized lenses, if you want to have UV protection.

A: Dear Katie, we would like to tell you that you can fill your astigmatism in the cyl.

A: Dear Deseri Hernandez, would you please tell us your order number ? We will check it for you.

A: Dear Nam, we would like to tell you that our factory is located in China.

A: Dear Jessica Wilson, we would like to tell you that you can choose photochromic grey or photochromic brown in the lens tint, if you want to order transition lenses.

A: Dear Lily, we would like to tell you that you can choose the frame in the small size frame.

A: Dear Acquanita Harris, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 57. Please choose other smaller frame. Thanks for your patience.

A: Dear Carol Weisman, we would like to tell you that you can choose single vision reading lenses and fill +2.75 in the sph.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps:   1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Lena Purifoy, we would like to tell you that you can log in your account and find your order. If there is something incorrect, please contact us as soon as possible.

A: Dear Stephanie Alexander, we are sorry to tell you that the frame in this color is discontinued.

A: Dear Amy Lewandowski, we would like to tell you that you will receive your refund tomorrow.

A: Dear Amanda Wager,We are so sorry for the delay. Affected by the novel coronavirus in wuhan, China, the Chinese government extended the lunar New Year holiday to prevent the virus from spreading; the transportation and factory are greatly influenced, resulting in a great shortage of optical lenses. Our optometrists said that your glasses should be finished next week, and we will ship them next week. And we will email you a tracking number. We are so sorry for the delay. Thank you for your petience and understanding.

A: Dear Jessica Sheehan, yes, we have. We would like to tell you that you can choose sunglasses frame and choose Polarized lenses.

A: Dear Lindsey Johnson, we are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Arthur Julian, we would like to tell you that we have changed it for you. Please don\'t worry.

A: Dear Esther Laks, we are sorry to tell you that we didn\'t receive your prescription. Would you please send the photo of your prescription to our email address :service@mail-wherelight.com

A: Dear Kate Bartoldus, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000674690774 And the shipping time is 6-14 business days.

A: Dear Calisha Willingham, we would like to tell you that you can do this, but some of our frames have special shape. Your doctor maybe can not put the lenses in our frame.We suggest you to discuss with your doctor before you place the order.

A: Dear Regina Short, we would like to tell you that you can choose photochromic grey or photochromic brown in the lens tint, if you want to order transition lenses.

A: Dear Jessica Sheehan, we would like to tell you that if you want to use the 30% off coupon, you cannot choose discounted frame. One discount can only be used in one order.

A: Dear Fola Shade, do you mean that you want the big size frame ? We are sorry to tell you that the size of the frame can not be changed.

A: Dear Gertrude Nwadialor, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which one is wrong ?

A: Dear Kelsie Reyes, what can we do for you ?

A: Dear Tara Kirkland, we are sorry to tell you that the frame which the price is $4.95 is out of stock.

A: Dear Joseph Mackie, we are sorry for the delay. We would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

A: Dear Kauanoe, we would like to tell you that you can measure the size of the previous frame. And you can compare the size of the previous frame and the size of the frame which is on our website. We would like to tell you that you can the size of the frame in the frame details.

A: Dear Kathleen O Donnell Walker, yes, we would like to tell you that your purple frame was processed with progressive. Please don\'t worry.

A: Dear Diane McMacken, we are sorry to tell you that the frame which the price is $4.95 is out of stock.

A: Dear Diane McMacken, would you please tell us which tint you want to see ? And we would like to tell you that there is a charge for tinted lenses.