Buy Prescription Glasses Online at Affordable Prices

Cher Bunkley-Rea Time: 2026-09-02 13:13

Q: I am trying to order tinted lenses but it's not showing that in my cart. How do i know that they are tinted? Thanks!

A: Dear Cher Bunkley-Rea, We would like to tell you that you can click \"Prescription:Single vision / Progressive \" to double check the lenses.

byebyelittlemouse Time: 2026-09-02 11:37

Q: hi， my hori prism is 1.75, while it's not provided in your website, can I change it?

A: Dear customer, We are sorry to tell you that we can not make prism values 1.75. So we can not change it for you.

murtsdoc Time: 2026-09-02 07:40

Q: Yes I will accept the price difference

A: Dear Amita Murthy, Would you please pay us money USD $32.98 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to our email address: service@mail-wherelight.com

Melissa Wheeler Time: 2026-09-02 04:45

Q: I was hoping to get new frames for this order. I really like the new frames in the last email. Josephine, I believe. But I would like them to be eyeglasses not sunglasses. I look forward to hearing back from you about the other three frames. Thanks m.

A: Dear Melissa Wheeler, Sorry, would you please tell us which frame you want to change ?

laranoelle30 Time: 2026-09-01 19:46

Q: Hello. My order # 20826171753581 arrived yesterday. One pair of glasses has the wrong prescription in one of the lenses. Jemma, single vision. The left lens appears to have a -1.75 instead of a +1.75. I have a degree in opticianry and that is what my troubleshooting has determined. I cannot use the glasses with the wrong prescription in them. How can I get this corrected?

A: Dear Lara Brown, Sorry to hear one lens of your Jemma single vision pair came with incorrect power. It is really inconvenient that you cannot use this pair. To help us verify this issue quickly, could you please share the lens power test report/reading for this pair of glasses? You may take a photo of the lensometer reading and send it over to us. Once we receive your test evidence, we will look into solutions for this order right away.

Gail Kyles Time: 2026-09-01 18:32

Q: I received my glasses today in time for my trip I ordered them for but unfortunately I can’t close the handles. One handle is flushed tight and last glass easily. The other you can see is not flush and unable to lay flat. I’m scared to force it because I believe it will break. I’m so disappointed. This was my first order.

A: Dear Gail Kyles, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Guzman Karol Time: 2026-09-01 17:59

Q: When is my order goin to be shipped

A: Dear Guzman Karol, About order#80826141914046,we are sorry to tell you that the frame#Hedya 59028 purple and the frame#Twin 59225 pink are out of stock temporarily, so your order is delayed,we will rush order for you when they come back. About order#80826271757040, we will ship it out this week.

Melissa Anderson Time: 2026-09-01 16:44

Q: I have been in contact with a representative from WhereLight. I explained to her how I ordered 4 pairs of glasses. All three prescription eye glasses are scratched badly. It affects my eyesight quite badly. However I am very careful with them and I use microfiber cloths made for prescription lenses. The fourth pair I ordered are supposed to be multi focal dark sunglasses. I can’t see out of them at all. It’s like the lenses don’t even have a prescription. I agreed to get them redone. I wanted different lenses for these glasses. I emailed my prescription and even sent pictures and info on them including my preference for the glasses. I was emailed today and I was told some of them are low in stock. That’s it. Nothing more. What’s my next step here. I want this fixed so I can be able to see better. Best regards. Melissa

A: Dear Melissa Wheeler, This frame#Josephine is bigger and wider than your previous glasses, are you sure that you want to choose this frame ?

Antoinette Sanchez Time: 2026-09-01 12:41

Q: Hello, my order number 80926010902296 address state needs to be updated from Ohio to Florida please and thank you.

A: Dear Antoinette Baldwin, We would like to tell you that we have corrected Ohio to Florida for you

Snow200488 Time: 2026-09-01 09:57

Q: Yes you can do 30 30 for PD. How do I pay

A: Dear Snow200488, Would you please pay us money USD $100 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to our email address: service@mail-wherelight.com

Antoinette Baldwin Time: 2026-09-01 09:11

Q: My current order state address needs to be updated to Florida.

A: Dear Antoinette Baldwin, We would like to tell you that we have corrected Ohio to Florida for you

Jessica Manning Time: 2026-09-01 07:26

Q: Hello... I hope all is well... I paid for advanced shipping for order #80826180905408. For some reason I just received a notification that they are undeliverable and being sent back to sender. I received the address and it is correct. I do not understand how this could happen. How could we resolve this issue? Could they be sent to a different address or something?

A: Dear Jessica, We are sorry to hear that, would you please double check the address below ? Is it correct ? 3610 College Pl,Jacksonville,FL,32205-5919,US

DebraDebra GeigerGeiger Time: 2026-09-01 06:12

Q: When are you going to fix try on ?

A: Dear Debra, Would you please tell us which frame you want to try on ?

DebraDebra GeigerGeiger Time: 2026-09-01 06:11

Q: When are u going to fix try on ? Won't buy glass without it

A: Dear Debra, Would you please tell us which frame you want to try on ?

murtsdoc Time: 2026-09-01 05:35

Q: Screenshot sent in email

A: Dear Amita Murthy, If we add this pair to your order, we need to charge you price difference $32.98, would you please tell us whether you can accept it ?

Aradia Lopez Time: 2026-08-31 23:47

Q: I need to change my account email address and name but it’s not letting me. Lopez was my married last name and the Aiden… is my ex husband’s email address. The fields are grey when I tried ? how can I update it? Thank you for your help Andria (Aradia) Pettell 509-227-9675 Aradia.Pettell@gmail.com

A: Dear Aradia Lopez, Could you kindly advise which email address you would like to change to?

murtsdoc Time: 2026-08-31 21:27

Q: 80826312056517 is my order number. I forgot to add a pair of sunglasses to my order. The pair I want is now in my cart but I would like all the glasses to be shipped together and I want the free shipping. Please advise on how best to place the order for the sunglasses. Thanks

A: Dear Amita Murthy, Would you please take a screenshot of the frame and lenses you want to add in the order ?

murtsdoc Time: 2026-08-31 21:22

Q: I would like to add another pair of glasses to my order and would like to ensure that I can get the free shipping. And ship all glassesout together. Please advise on how to do that. I have not placed the order for 3rd pair of glasses that I want to addas of yet.

A: Dear Amita Murthy, Would you please take a screenshot of the frame and lenses you want to add in the order ?

Deborah Joseph Time: 2026-08-31 18:19

Q: Hello i place an order my prescription glasses and I haven't received as yet. I am following up because i have track the order and i can'tfind it . Please can you forward up my glasses foe me please i need the glasses.

A: Dear Deborah Joseph, Would you please double check the address below ? Is it correct ? 2992 NW 75TH Ave suite #LC1023835 ,Miami,FL,33106-4803

ktlainekret Katie Time: 2026-08-31 17:03

Q: Hi my order number is 20826261053313 . When I placed my order I don’t think I attached my apartment number to my shipping address. I just want to confirm my shipping address is 3436 N Beltline Rd., #2055, Irving TX 75062 . I have sent an email about this earlier today as well but having received a response. The order hasn’t been shipped yet so I’m hoping it’s not too late. Again, shipping address needs to be edited. The address is correct however, please attach apartment number 2055 before my order is shipped out. Thank you so much

A: Dear ktlainekret Katie, We would like to tell you that we have corrected it for you

Amanda Rice Time: 2026-08-31 16:51

Q: Order # 80826291141398 hello this order is processing but unfortunately I need to cancel the order due to an emergency that came up. Can we cancel the order and refund me? Thank you

A: Dear Amanda Rice, We can cancel your orders but we are sorry to tell you that the glasses are being processed now, concerning your case, we need to deduct 10% of order amount $6.39. So we will refund you the money $57.53. Would you please tell us whether you can accept it ?

Rachel Ginsburg Time: 2026-08-31 16:20

Q: I would like a refund please

A: Dear Rachel Ginsburg, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Rachel Ginsburg Time: 2026-08-31 16:19

Q: Hi, The 2 glasses I ordered are way too big for my face I would like to return and get a refund. Thank you, Rachel

A: Dear Rachel Ginsburg, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ben Time: 2026-08-31 14:13

Q: I need to order a glass but it’s asking for a number that is not on my prescription. My prescription has an Axis number that I can’t put in. How can I upload a screenshot of my prescription?

A: Dear Ben, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Quinones Veronica Time: 2026-08-31 12:03

Q: It has been 4 days until it says that USPS is waiting for the package to be send from WhereLight, why is taking so long to send ?

A: Dear Quinones Veronica, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

India Wells Time: 2026-08-31 10:52

Q: Hello, My package with my order of 2 pairs of glasses was returned to sender (you) and I never received them. I appears that the address was incorrect. My correct address is 9735 Magnolia View Ct (Apt #201), Riverview, FL (United States), 33578. Can you resend my order, or can I have a refund? Thank you.

A: Dear India Wells, We would like to tell you that we have corrected address for you and we will resend the package to you.

Venditelli Sue Time: 2026-08-31 08:06

Q: It has been 30 days since I ordered my glasses. It seems to me an excessive amount of time. Please ship them out as soon as possible. Also will you please explain to me why my last order was cancelled. Thank you

A: Dear Venditelli Sue, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

maria22ginelys Maria Time: 2026-08-31 07:52

Q: Hello, I would like to know what is included with my order when purchasing eyeglasses from your company. Could you please let me know what comes with the glasses, such as a case, cleaning cloth, or any other accessories or complimentary items? Thank you for your help. I look forward to your response. Best regards, Maria

A: Dear Maria Vazquez, We will include a free gift set: a glasses cleaning cloth, anti slip nose pads and a glasses cleaning cloth.

cris.princesscris Time: 2026-08-31 07:16

Q: How can I get my invoice to submit a claim to my insurance?

A: Dear Cris Fernandes, We would like to tell you that we have emailed you the receipt.

Jacqueline Whatley Time: 2026-08-31 05:37

Q: My email address was entered wrong and I can’t find a place to change it. Can you fix it? Correct email is jlwhatley72@gmail.com

A: Dear Jacqueline Whatley, Would you please tell us your incorrect email address ?

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