Buy Prescription Glasses Online at Affordable Prices

Heather Elliott Time: 2025-09-05 12:25

Q: Hello! I received my order (20825181020231), and I love the frames, but there is something off about the prescription. After wearing them for several hours, I had a horrible headache and the prescription seems off. My friend, who worked for an optometrist, said it is probably the pupillary distance is off. Am I able to return the glasses to be fixed? Thank you!

A: Dear Heather McGuire, We are sorry to hear that, but would you please tell us whether your correct PD value is 58 ?

Carolyn Bullard Time: 2025-09-05 10:21

Q: I do not have any added prisms, but it will not let me continue. Please advise. I have uploaded the prescription.

A: Dear Carolyn Bullard, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ladyquestra Time: 2025-09-05 08:34

Q: I want to order a pair of night vision glasses but I can't figure out how. I don't need them to be clip on but even with the clip-ons I can't figure out how

A: Dear customer, We are sorry to hear that,but please tell us which frame you want first. Thank you.

phyllisherrick1 Time: 2025-09-05 07:21

Q: I would like both reading glasses and regular daily glasses, my prescription only has for daily lenes, the doc told me to get that the prescription for reading glasses, was to subtract one number add to the other and I lost the formula for that. Can you help? I love the frames you offer

A: Dear Phyllis, If you want single vision reading glasses, you need to add the Add to your Sph value, narrow the PD by 3mm and remove the Add. But you can send us the photo of your original prescription if you are not sure about this. We will tell you your single vision reading Rx directly.

Tiffany Time: 2025-09-05 06:00

Q: Goodmorning, the 50 percent is not coming off.its only taking off like $10 thats not half of my balance.not sure why

A: Dear Tiffany, Please don\'t worry, please take a screenshot of your shopping bag and send it to us to show us problem in details.

Lonnie Hosley Time: 2025-09-04 23:41

Q: Good Evening, I'd like to know how to return my most recent order as the prescription was not prepared correctly. The vision is blurry, especially in the peripheral vision and when I turn my head to look from side to side. I have only tried wearing them this week...as I've been unexpectedly away for a while. I love them, but they just don't work for me. Perhaps someone can check if they need to be remade or I can order something different...or simply return for refund

A: Dear customer，We are sorry to hear that, please don\\\'t worry, we have received the photo of your original prescription, but this photo is too vague, would you please send us a more clear one so that we can check it first ?

Indigo Skye Time: 2025-09-04 20:47

Q: I placed an order but cannot find it. Order number 80825240029426

A: Dear Indigo Skye, We would like to tell you that you can log in email account: indigo.skye.x@gmail.com Then you will find it. We have shipped it out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300144283

Erika Shoemaker Time: 2025-09-04 19:53

Q: The email I received abour my order says to confirm the information within 24 hours so I am messaging to tell you the adress is incorrect! It needs to be change to 98 Royal Ave Apt 1 Buffalo NY 14207. Please confirm that the address has been updated. Thank you.

A: Dear Erika, We would like to tell you that we have corrected it for you

meganmray4 Time: 2025-09-04 17:54

Q: Hi there. The glasses I recently purchased have scratched. Also, the large brown floral pair, the inlay on one side has popped off.

A: Dear customer, We are sorry to hear that, but please tell us order number first so that we can check them for you. Thank you.

sherlock2476 Time: 2025-09-04 17:16

Q: I ordered just frames because at the time I didn't have prescription. Can I have my optometrist do the lenses in my new frames? Or do I need to order new with the prescription? I also didn't know I needed a pd value.

A: Dear customer, We are sorry to tell you that we can not make sure that your doctor can install the lenses on these frames. But you can contact with us if your doctor can not install the lenses on these frames, we will offer you a coupon.

Lolita Wann Time: 2025-09-04 17:00

Q: I need to return my glasses they are not the right prescription

A: Dear Lolita Wann, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jaime Time: 2025-09-04 16:07

Q: I got my new glasses but in the center of them they are scratched in a circle on both sides. I'm assuming for the PD but none of my other glasses from you have it this noticeable. Is this normal? Thank you

A: Dear Jaime, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

KINGDOM BIZNESS HZGLORY Time: 2025-09-04 13:28

Q: I dropped my glasses and the arm broke off...regarding the tint I was given a discount on the last pair as the agent said the tint is not very dark and that keeping shade from the sun is minimal.

A: Dear Angela Flager, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stephanie Johnston Time: 2025-09-04 12:08

Q: Thank you! I appreciate that - Frame: Page (82081) Color: White

A: Dear Stephanie Johnston, Thanks for your understanding. We will remake eyeglasses for you.

Lola Rios Time: 2025-09-04 11:22

Q: Hello my order number is 80825242219058, I'm wondering g whats taking so long? I paid for the fast shipping and there's no update when checking my tracking info. It's been almost 2 weeks... I paid $20+ for the one week shipping. This is ridiculous id like an update asap.

A: Dear Lola Rios, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50339448495&requester=WT/trackdetails

tulanedorian Time: 2025-09-04 09:53

Q: Hi I'd like to know why I paid for EXPRESS SHIPPING, and they're still not here??

A: Dear Brittany Dorian, We sent many emails to confirm the lenses of glasses#A-1242, we waited your reply for a very long time, you still don\'t reply us, then we processed your order on last week. And we have shipped your order out. The tracking information shows that it has been delivered. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50318298955&requester=WT/trackdetails

Estefany Caballero Time: 2025-09-04 09:50

Q: Mi pedido aparece que llegó pero a mi no me registra que haya llegado. Creo que le pusieron una dirección que no fue

A: Dear Estefany Caballero, We are sorry to hear that,we have checked the tracking information and it shows that your item has been delivered to an agent and left with an individual at the address at 3:20 pm on September 2, 2025 in MIAMI, FL 33195. Do you receive it ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190384715300136707

Pat Time: 2025-09-04 07:29

Q: good morning i just receive my glasses but i cannot see out of them i really need to send them back and add my buy focus is not in them can i please get a phone number are something please thanks.

A: Dear Pat, We are sorry to hear that, but please tell us the order number first so that we can check it for you. Thank you.

Taylor George Time: 2025-09-04 06:45

Q: I placed order 80825251414266 and paid extra $21 for expedited shipping (5-9 days). I am currently on day 10 and have not received my glasses. Please provide a refund for the expedited shipping cost.

A: Dear Taylor George, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And we have checked the tracking information, it shows that it has been delivered. Do you receive it ?

Crystal Hunter Time: 2025-09-03 18:11

Q: 80825140707428 order has been in the same status since Aug 25th. When will this be shipped?

A: Dear Crystal Hunter, We would like to tell you that we will ship your order out this week.

Stephanie Johnston Time: 2025-09-03 16:34

Q: Hi there! One of the pairs from my order spontaneously broke when I went to put them on - a screw that holds the lens to the frame appears to have just sheared right off. I am hoping for a replacement pair of glasses - or even just a fresh frame and I can try to carefully install the lenses. Thank you in advance for your help!!

A: Dear Stephanie Johnston, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

KINGDOM BIZNESS HZGLORY Time: 2025-09-03 13:54

Q: Please fill order #Order: 80925021949587

A: Dear Angela Flager, Ok, we will cancel order#80925021844578 and will refund you money. About order#80424260910420,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And about photochromic tint, would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

milexajo Time: 2025-09-03 10:06

Q: I would like to verify my order if i ordered the lens that change from light to dark?

A: Dear customer, Yes, you choose photochromic tint in the order. Note: If the window of your car or window of home has UV protection film, the glasses will not change the color.

ANGELA FLAGER Time: 2025-09-02 20:11

Q: Duplicate order please cancel 80925021844578

A: Dear Angela Flager, Would you please tell us which order you want to cancel ? Do you mean order#80925021844578 ? How about order#80925021949587 ? And we can change the glasses for you directly, are you sure that you want to cancel the order ? About order#80424260910420,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

purplengreenjellybeans Time: 2025-09-02 19:35

Q: I just ordered 2 pair of prescription glasses.New order number 20925021906304. I entered the code BOGO50 in the discount section of the check out. But my email receipt does not show a buy one get one 50% off. Also, my prescription is still valid from the last one I sent from my last purchase from this website. Do I still need to submit a photo of it? I no longer have the original copy. The previous order number was 20524061425177. I uploaded the copy of the prescription to that order. Thank you for your time. Erica Anschutz

A: Dear customer, About discount, would you please take a screenshot of it to show us problem in details ? About photo of prescription, if you can fill prescription in the order correctly, you don\'t need to submit it again.

yass Nikkhah Time: 2025-09-02 15:29

Q: What is the material of this frame?

A: Dear Yassi Nikkhah, We find that you ordered Photochromic Brown again, in your last order, you think that the color of Photochromic Brown is very light, are you sure that you want to choose it again ? And would you please tell us the name of frame ?

Sandersc1215 Time: 2025-09-02 14:01

Q: Is there anyway the code for the credit on my account could be sent to me?

A: Dear customer, we would like to tell you that we have sent the code to you via email.

Aisha Depina Time: 2025-09-02 13:56

Q: I would greatly appreciate it if you could provide the tracking number and the courier information so I can monitor the delivery status. Thank you in advance for your assistance. I look forward to your response.

A: Dear Aisha Depina, We would like to tell you that your item departed USPS facility in PROVIDENCE RI DISTRIBUTION CENTER on September 3, 2025 at 12:00 am. The item is currently in transit to the destination. You will receive it soon.

Lexa Caban Time: 2025-09-02 12:54

Q: I need a refund of my last pair of glasses that was never delivered to me

A: Dear Caban Lexa, We are sorry to tell you that your package is returned to us.We sent many emails to you, but you don\'t reply us. Is the address the same as last one ? Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Lexa Caban Time: 2025-09-02 12:52

Q: I would like to get a refund on this is been a month I ask for it !

A: Dear Caban Lexa, We are sorry to tell you that your package is returned to us.We sent many emails to you, but you don\'t reply us. Is the address the same as last one ? Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

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