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Sonja Strickland Time: 2025-10-17 05:44

Q: I am reaching out to your company again concerning correcting my invoice from order #20925220806312. The "Leann" should NOT be on this invoice. As stated previously, I ordered the "Martha" in colors "Black and Multi".Tjhe "Leann" are the replacement pair from order #20725160740592, for the "Clip On 004 {23510). I need this to reflect on the correct invoice.

A: Dear Sonja Strickland, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Beverly Lewis Time: 2025-10-16 20:56

Q: Since the Antonetta is out of stock to replace the broken pair, my second choice is Chic in RED with the prescription that you have on file in the progressive lens. Thank you, Beverly Lewis

A: Dear Beverly Lewis, Thanks for your understanding. We would like to tell you that we have changed frame and you can check the picture below. We will remake eyeglasses for you.

Habib Veronica Time: 2025-10-16 16:08

Q: CNDFY20925201647144 Can’t get any information on this tracking number for my order please. It’s been a very long time and I’ve received nothing. Ordered in September.

A: Dear Habib Veronica, We are sorry to tell you that the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. So your order might be delayed.

tibbits78 Connie Time: 2025-10-16 15:42

Q: Wondering before how long my glasses will be shipped?

A: Dear Connie, We would like to tell you we\'ll ship your order out next week.

Anne Marie Elias Time: 2025-10-16 11:54

Q: I have 2 pair of glasses in my cart and when I try to use BOGO it says only good on two pair of glasses and won't let me use the code.

A: Dear Anne Marie Elias, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us problem in details ?

maxine petersen Time: 2025-10-16 08:39

Q: Hi. Its been two weeks since i put in my order (order number 81025031709166) and while a shipping label has been created, I'm concerned that it stoll hasn't been shipped. Would it be possible to check on it for me. I thank you in advance for your assistance.

A: Dear Maxine Petersen, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

moralesdn329 Time: 2025-10-16 04:19

Q: Good Morning please note that my address has been updated there was a typo and I have corrected it. 11711 SW 1st Street Coral Springs Fl 33071

A: Dear customer, We would like to tell you that we have corrected it for you

rmkoval Time: 2025-10-16 04:01

Q: I need to cancel my order. I just sent an email directly but I am also sending one here too, just in case.

A: Dear Rachel, Ok, we will cancel your order and refund you money.

Amber Birch Time: 2025-10-15 23:26

Q: Hello, it says my order shipped but usps says it has not been picked up yet? Please help! Thanks, Amber

A: Dear Amber Birch, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Beverly Lewis Time: 2025-10-15 16:29

Q: I am replying to your email asking which decision I want to make in regard to my broken glasses. I am ACCEPTING the offer of replacing the Antonetta frames in the color of BLUE as I originally ordered. Again, please use the current prescription that you have on record in the progressive lens. I thank you for your prompt reply to my issue of the broken glasses.

A: Dear Beverly Lewis, We are sorry to tell you Antonetta is out of stock, would you please choose other different frame ?

Beverly Lewis Time: 2025-10-15 16:26

Q: I am responding to your email reply requesting my decision as to whether I want a replacement for the broken glasses or pick another frame. I am requesting that the Antonetta frames in BLUE be replaced with the current prescription that you have on record in the progressive lens. So I am ACCEPTING the request to replace the BLUE Antonetta glasses I originally ordered.

A: Dear Beverly Lewis, We are sorry to tell you Antonetta is out of stock, would you please choose other different frame ?

Jasmine Wilson Time: 2025-10-15 15:28

Q: Hi, I live in the USA and am wondering if tariffs have been imposed on your items? I would like to order but need to know if an additional fee has been imposed. Please feel free to contact me back at this email address. Thank you.

A: Dear Jasmine Wilson, We would like to tell you that you don\'t need to pay tariff temporarily. We will undertake this part. But the shipping time will be longer than before.

vivianenid1130 VIVIAN ENID Time: 2025-10-15 14:53

Q: I make an order in september and Im still waiting. Whats wrong with my order. Thank you

A: Dear Vivian ColonC, We are sorry to tell you that we sent you many emails to confirm the Rx with you since the Rx you filled in the order looks incorrect, but you still don\'t reply us, in case of making incorrect glasses, we cancelled your order and refunded you the money. If you still want the order, you can send us the photo of original prescription to make sure that prescription filled in the new order is correct. If you have any questions, please contact us when you are free.

Kimberly Ross Time: 2025-10-15 13:02

Q: Hello, I recently placed an order for three pairs of glasses. My Optometrist has recently identified that I need prisms added to my lens prescriptions. I would like to know if I can send my glasses back to have new lenses placed in them and if so, how can I go about doing so? I look forward to hearing from you.

A: Dear Kimberly Ross, We are sorry to hear that, would you please tell us your order number first ?

Caroline Time: 2025-10-15 12:21

Q: My PD is 31.00 and thats not an option? Can you tell me what to select to be able to place an order? TY

A: Dear Caroline, Do you choose \"have two PDs\" ?

angelmariethomas36 Time: 2025-10-15 11:26

Q: Where are my glasses? They shipped 5 days ago and the tracking number has not updated and it says product never received! Order Number: 21025081513152

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

seaelle1103 Time: 2025-10-15 11:03

Q: Order# 81025010949400 / Item# clip on 010 (9506T): I received my order today and I am very unhappy with the quality of the eyeglasses frame. It is very flimsy, and feels very cheap. I have concerns that this frame will not hold up with my everyday wear, and the nature of my job (very active job). I have ordered from WhereLight in the past and the quality has always been exceptional. I would like to return/refund for item clip on 010 (9506T) so that I may chose another pair that is more suitable for my needs and meets the quality that your company has always delivered. Kindly advise of your thoughts and I look forward to your response

A: Dear Christine Micks, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $60 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Andrea Fields Time: 2025-10-15 09:51

Q: I am trying to change my email address to the one I access most and I am having trouble doing so. My yahoo account is compromised and I want to update it to my outlook account.

A: Dear Andrea Fields, Would you please tell us your original account ?

Elizabeth Becerril Time: 2025-10-15 08:39

Q: URGENT!! I need to change my shipping address. I purchased some glasses yesterday. They are shipping it to the wrong address.

A: Dear Liz Becerril, We would like to tell you that we\'ve corrected PD value and address.

moralesdn329 Time: 2025-10-15 07:41

Q: It has been paid You've paid successfully Receipt has been successfully sent to moralesdn329@aol.com Receipt for moralesdn329@aol.com DIANE MORALES Amount 17.50 USD To 香港伯多????易有限公司 Paid on Oct 15, 2025 Payment ID int_hkpd6d2bchc24ge1hbp Name Diane Morales Email moralesdn329@aol.com Message to 香港伯多????易有限公司 Glasses Order# 20925280819236 If you have any questions contact 香港伯多????易有限公司 for support.

A: Dear DIANE MORALES, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

Sonja Strickland Time: 2025-10-15 05:40

Q: Yes, I will very much like for the "Leann" to be made but be advice that the "Leann" were the replacement pair for the broken pair in my order #20725160740592 for the Clip On 004 (23510). The "Leann" was NEVER part of order #20925220806312. As I stated before, I order two pair of the "Martha"(35020) in the colors "Black and Multi". I have already received theses glasses and they were shipped before I requested the replacement pair. I only ask that your company correct my invoice showing the correct glasses from my order #20925220806312.

A: Dear Sonja Strickland, would you please send us photo of broken Clip On 004 (23510) ?

Tiffany Pace Time: 2025-10-15 05:23

Q: I need to update my last name on my account. Previous: Pace New last name is: Muller

A: Dear Tiffany Pace, Ok, we\'ve changed it for you.

weaver_dl Time: 2025-10-14 22:00

Q: Order #20925302000239 tracking indicates my two sets of eyeglasses are in North Carolina. As of last Thursday, October 9, 2025, your tracking indicated that the order had a printed label, but the order had not been given to USPS. It is now October 14, and your tracking states the label has been printed but has not been given to USPS. Why is my order still sitting in North Carolina? Thanks.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

clarisse.bezia Time: 2025-10-14 21:16

Q: Please change my address on file. Moved

A: Dear Clarisse Bezia, Would you please tell us your correct address so that we can change it for you ?

clarisse.bezia Time: 2025-10-14 21:15

Q: Wrong address

A: Dear Clarisse Bezia, Would you please tell us your correct address so that we can change it for you ?

Lorine Purham Time: 2025-10-14 17:44

Q: Frames are too small for my face

A: Dear Lorine Purham, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lorine Purham Time: 2025-10-14 17:43

Q: How to return items you do not want?

A: Dear Lorine Purham, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

ashleygery0909 Time: 2025-10-14 17:13

Q: Prescription. Hello! I entered the wrong prescription for my glasses when I bought them today, I updated it on my account but I am emailing to try to ensure I can hopefully get the correct prescription before it’s too late! My order number is : 81025140932433

A: Dear Ashley Gery, We are sorry to tell you we can not make Leona with your correct PD value 61. We suggest you to choose other smaller frame. The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making these glasses with incorrect PD, not following the correct PD 61 and don\'t change frames, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

Michelle Rogers Time: 2025-10-14 16:23

Q: I ordered several pair of reading glasses and you only got 1 pair with the right strength in them

A: Dear Michelle Rogers, We are sorry to hear that,but would you please tell us your correct strength ?

ashleygery0909 Time: 2025-10-14 16:16

Q: I accidentally mixed up the sphere and cylinder section when I put my prescription in! I hope it’s not too late! Please help!!!

A: Dear Ashley Gery, We are sorry to tell you we can not make Leona with your correct PD value 61. We suggest you to choose other smaller frame. The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making these glasses with incorrect PD, not following the correct PD 61 and don\'t change frames, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

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