Consulting Servive Center

A: Dear carrie kramer, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Dabria 30412-1 purple,they need to remake lenses. So your order is delayed,we will rush the order for you and ship your glasses out this week.

A: Dear customer, ADD stands for Addition. It is the extra magnifying power added to your distance prescription for near vision, used for reading, phone use and other close work. It is required for progressive / bifocal lenses to correct presbyopia (difficulty focusing on near objects, common after age 40). ADD is always a positive value, normally the same for both eyes. If you only order single-vision glasses for distance, you do NOT need to fill in the ADD value.

A: Dear Dana Griffo, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Kaverri, We completely understand how frustrating this is, and we want to do everything we can to figure out exactly what\'s going on. To help our optician team accurately diagnose the issue, could you first let us know if you have a previous pair of glasses made with this exact same prescription? If you do, would you mind taking two quick photos for us? First, put on that old pair of glasses and take a clear photo of you wearing them Second, put on the glasses you purchased from us and take another clear photo This will allow us to carefully compare the fit, alignment and prescription accuracy, which will help us resolve this for you as quickly as possible.

A: Dear Kearney Danielle, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596319358655

A: Dear Dustin, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Betsy, We are sorry for the delay, we will ship your order out this week.

A: Dear Patricia Chapman, We are sorry to hear that,would you please tell us which pair is incorrect ?

A: Dear Jennifer Comer, We are sorry to tell you that the frame#Iantha 58082 blue is out of stock temporarily, so your order is delayed. Do you want to change other different frame or cancel the order directly?

A: Dear Mau, We’re sorry to inform you that this frame contains nickel. If you have a nickel allergy, we would not recommend this style, as it may cause skin irritation. We have other nickel-free frame options available and can share the list with you if you’d like.

A: Dear Jeffrey Schleicher, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Brandy Bolen, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Daniel Tassell, We are sorry for the delay, we will ship your order out this week.

A: Dear Debra Holiday, The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making glasses with incorrect PD, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

A: Dear Jose Diaz, We noticed you declined the PayPal payment. Could you kindly share the reason for this? Let me re-clarify your order pricing: UrbanChic 88009 brown: $64.95 Fleck 59114 pink: $62.00 Woolf 7135 tortoiseshell: $72.32 Your order applied the BOGO50 discount. Under this promotion: ✅ UrbanChic 88009 brown & Fleck 59114 pink qualify for the BOGO50 offer, so you only pay half of their combined price: ($64.95 + $62.00) / 2 = $63.475 ✅ Woolf 7135 tortoiseshell is not included in the BOGO discount and is charged at its full price: $72.32 ✅ Plus shipping: $6.95 Total: $63.475 + $72.32 + $6.95 = $142.74 The total amount charged of $142.74 is accurate. Could you please cancel the open dispute/case on PayPal at your convenience?

A: Dear customer, We would like to tell you that you can ignore that information.

A: Dear Raylynn, We can cancel your order but we are sorry to tell you that the glasses are being processed now, concerning your case, we need to deduct 10% of order amount $12.26 . So we will refund you the money $110.4 . Would you please tell us whether you can accept it ?

A: Dear Stebing Ryan, We are sorry to hear that, but we have checked your order and we are sorry to tell you that you ordered normal tint in the order, not photochromic tint. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Rhea Hartman, We would like to tell you that we will ship your order out today.

A: Dear Linda Lowden, Are you sure that your ADD value is 2.25 ? We don\'t find it in your Rx.

A: Dear carrie kramer, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Dabria 30412-1 purple,they need to remake lenses. So your order is delayed,we will rush the order for you and ship your glasses out this week.

A: Dear Rachel, We are sorry to tell you that we don\'t support that.

A: Dear Georgia Jefferson, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on October 18, 2026 at 1:33 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Pamela Barlow, We are sorry for this, we have checked the tracking information and it shows that your item arrived at our USPS facility in NORTH LAS VEGAS, NV 89031 on October 17, 2026 at 10:05 pm. The item is currently in transit to the destination. You will receive it today. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306771935

A: Dear Danielle, We would like to tell you that we have corrected it for you

A: Dear Julieth Gutierrez, We would like to tell you that you will receive your package next week. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50305967167&requester=WT/trackdetails

A: Dear Ledwell Aimeé, Do you log in correct email account: redshoegirl@hotmail.com ?

A: Dear janice Pough, Sorry, the prescription shown in the picture is incomplete. Could you please confirm if your Add value is 2.25?

A: Dear Holiday Debra, Thank you, but we find that you filled different PD values in the order, are you sure about this ?

A: Dear Suhey Carmona, We’re sorry to hear you are not satisfied with the eyeglass frame. Could you please tell us what exactly the issue is with the frame?