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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

dydup207    Time: 2025-01-02 09:16
Q: I see that my order is marked "not paid". The payment was made 12/25/2024 in the amount of $129. Payment was made by Klarna. Please check your records and correct as I know the payment was made and I do not want to not get my glasses as the frames will not be available.
A: Dear Diana, We would like to tell you that your order is being processed now.
Whitney Houston    Time: 2024-12-18 21:51
Q: I thank you ???????? so much I brought 2 glasses from this app where.light we love theh
A: Dear customer, Thank you for being our valued customer. Wherelight is always focusing on quality and really glad to see our happy customers. Thank you again for supporting us. Nice day.
txsmile13     Time: 2024-12-18 11:35
Q: I just received my 2 pairs of glasses and I love them!!! Thank you!!!
A: Dear customer, so glad to hear that, if you have any problems, please contact us when you are free.
Whitney Houston    Time: 2024-12-18 09:01
Q: What's going on with my 4 eye glasses that I ordered for advanced shipping ?????????♀?for Christmas I want my order
A: Dear Whitney Houston, We would like to tell you that we will ship your order out this week.
Elimagdy Amaro    Time: 2024-12-16 16:27
Q: My order is being in processing to long please let me know about my order #21224020802272
A: Dear Elimagdy Amaro, We are sorry for the delay, we will ship your order out this week.
Elimagdy Amaro    Time: 2024-12-16 06:45
Q: My order still shows as processing and also a cancel order. I made to different orders and one of them was ship fast and the seconf one isnt. I want an update please
A: Dear Elimagdy Amaro, We are sorry for the delay, we will ship your order out this week.
Cherish Boomhower    Time: 2024-12-11 23:04
Q: Hi. I paid for expedited shipping. Can you make sure the processing time is expedited as well. I really need these glasses as soon as possible.
A: Dear Cherish Boomhower, Ok, we will rush the order for you.
Casey Court    Time: 2024-12-10 06:51
Q: Why has my order been finished and in checking for over a week. Why hasn't it shipped yet?
A: Dear Casey Court, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877536470
Candy Franklin     Time: 2024-12-05 20:42
Q: Can I please the status of my orders 81124170734592?
A: Dear Candy Franklin, We are so sorry to tell you that the frame#19377 is discontinued. Would you please choose a different frame on our website ? The price of the frame#19377 is $25.17, you can go to choose a frame which the price is around $30, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.
kayleesaucedo901     Time: 2024-11-28 09:36
Q: I love it
A: Dear customer, thanks for your support !!!
Shy    Time: 2024-11-25 13:48
Q: I would like to know the difference between the blue light blocking and the driving lenses, also whether the driving lenses are tinted or not. Thank you
A: Dear Shy, We would like to tell you that Blue Light Blocking Glasses helps reduce eye strain during screen time. Driving glasses are glasses with an anti-reflective coating to eliminate glare from street lights or headlights, often worn at night. And Driver lenses are not tinted.
jevang    Time: 2024-11-20 22:33
Q: I am still waiting for my glasses to arrive after 4 weeks
A: Dear customer, We would like to tell you that you will receive it soon. You can check the shipping status at https://auspost.com.au/mypost/track/details/36FDH6582819
degreene1     Time: 2024-11-18 14:24
Q: How do I order glasses in wishlist
A: Dear customer, we would like to tell you that you can click \"more details\" and then you can add the glasses in your shopping bag.
degreene1     Time: 2024-11-18 14:06
Q: I want to order the 4 pair of glasses I. My wishlist I donot see anything that says order Please help
A: Dear customer, we would like to tell you that you can click \"more details\" and then you can add the glasses in your shopping bag.
degreene1     Time: 2024-11-15 17:45
Q: I am a first time customer I have 4 glasses in wish list that I want to order I want to make sure they fit my round face Hiw do I order them
A: Dear customer, we would like to tell you that you can use \"try on \"function on our website.
Buononato Patty    Time: 2024-11-12 07:26
Q: I forgot to change to my new address please send my order to 33 Broadway Amenia, NY 12501
A: Dear Buononato Patty, We would like to tell you that we have changed address in the order, please don\'t worry.
Frances Marrero    Time: 2024-11-12 05:41
Q: Where in my order
A: Dear Frances Marrero, Please don\'t worry, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on November 13, 2024 at 12:43 am. The item is currently in transit to the destination. You will receive it soon.
Frances Marrero    Time: 2024-11-12 05:41
Q: My order status
A: Dear Frances Marrero, Please don\'t worry, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on November 13, 2024 at 12:43 am. The item is currently in transit to the destination. You will receive it soon.
Frances Marrero    Time: 2024-11-12 05:39
Q: My order status
A: Dear Frances Marrero, Please don\'t worry, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on November 13, 2024 at 12:43 am. The item is currently in transit to the destination. You will receive it soon.
arbor coy    Time: 2024-11-08 20:16
Q: hey ! so i ordered a couple frames from yall a couple weeks back -- they're rly cute but unfortunately i wasn't able to retrofit the lenses into them that i was hoping to put in. thus i was hoping i could return the glasses ? thanks !!
A: Dear Arbor Coy, we are sorry to hear that, please don’t worry, we will try our best to help you. And concerning your case, please send us the photo of your original prescription and the lenses you want first. After checking that, we can give you a discount of the new order so that you can buy prescription glasses on our website directly.
Virginialc08    Time: 2024-11-08 16:30
Q: Hello. I did not realize that order 81124081624345 had the wrong address when I placed it. The correct address is 540 W. Third street Lexington, KY 40508
A: Dear Carmical Virginia,The address has been corrected. Wishing you a happy life
Karen Samson    Time: 2024-11-08 09:24
Q: When can I expect my order: # 21024261227413 ? thanks for a speedy reply: Karen.samson@gmail.com
A: Dear Karen Samson, We would like to tell you that your item arrived at our USPS facility in AVONDALE, AZ 85323 on November 8, 2024 at 8:20 pm. The item is currently in transit to the destination.You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877545038
ashley singh    Time: 2024-11-01 13:24
Q: Hello can I please get an update on my order? 80924160819599 It has been stuck in processing since 09-23. Thank you.
A: Dear Ashley Singh, You said that you filled incorrect address in the order, would you please tell us the correct address ? And we sent many emails to you, please contact us as soon as possible.
Genesis Israel    Time: 2024-10-25 15:55
Q: 81024010728063 This package has been in NY for 13 days. Is there a way to claim as lost on your end and just re-send this. It has been moving in the same facility since OCT 12. Oct is almost over and no package.
A: Dear Genesis Israel,Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.
marimer57     Time: 2024-10-24 15:02
Q: I ordered my glasses on Oct.1. I made a mistake with my PD. and I know this is important to my vision. My PD is 61.5. My right eye is 31.0 and my left eye is 30.5. I will really appreciate if you can do this to my lenses before the shipment .Thanks. Please let me know on my e-mail.
A: Dear Maria M Rios, We are so sorry to tell you that the frame#95787 is discontinued. Would you please choose a different frame on our website ? The price of the frame#95787 is $21.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.
Lisa Wood    Time: 2024-10-22 11:58
Q: Order: 80924291429129 Why is this stuck in processing?
A: Dear Lisa Wood, We need to confirm the PD value since they are different. Would you please tell us which one is your correct PD value, 72 or 62 ? Most adults have a PD between 54 - 74 mm. The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
Genesis Israel    Time: 2024-10-21 05:47
Q: Hello my package has not arrived. USPS has no tracking information when I search the number 9400 1169 0236 8877 5612.
A: Dear Genesis Israel, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877561212 Your item arrived at the USPS facility in METRO NY DISTRIBUTION CENTER on October 21, 2024 at 11:07 pm. The item is currently in transit to the destination.
Arlinda Keaton    Time: 2024-10-16 13:27
Q: I would like a refund. I did not know of this until now. Please forward my funds back to Klarna.
A: Dear Keaton Arlinda, sorry, do you mean that you want to cancel the whole order ?
Keaton Arlinda    Time: 2024-10-15 16:26
Q: I ordered 2 pairs of glasses on September 21. 2024. Two payments have been made through Klarna and the 3rd will be paid in 4 days. I have not received anything indicating the glasses have been shipped. I don’t have any email from you regarding this purchase. I don’t have an order number, but I have a reference number from Klarna: 80924211601120. Please inform me when the glasses will be sent.
A: Dear Keaton Arlinda, We are sorry to tell you that we can not make the frame#1999 with your lenses. Would you please choose a new frame ?
Eunice Torres    Time: 2024-10-14 19:58
Q: I have not received my glasses I need the redelivered
A: Dear Eunice Torres, We are sorry to tell you that your local DHL office delivered your package unsuccessfully for many times. Would you please contact your local DHL office as soon as possible ? Their phone number is 18002255345 You can check the shipping status at https://www.dhl.com/en/express/tracking.html?AWB=5665493223&brand=DHL
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