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Epic Heesch Time: 2026-10-21 16:01

Q: Frame I received is much lower quality than the previous and has no screws to replace the lenses in. I had purchased a new frame with the intention of taking the lenses out of my old frame and putting them in the new but the quality is lower and there are no screws to open the frame and change the lenses

A: Dear Epic Heesch, Concerning your case, we can offer you a $21 coupon . You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

Tessa Loux Time: 2026-10-21 13:08

Q: I seemed to have received the wrong glasses. The frames are right, and the paperwork looks right, but I can't see anything when wearing them

A: Dear Tessa Loux, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tessa Loux Time: 2026-10-21 11:58

Q: Hi, despite the paperwork matching my order and my prescription, the glasses do not have the right prescription. I can't see anything when wearing them. I think there was a mix-up at some point.

A: Dear Tessa Loux, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Onices Asad Time: 2026-10-21 10:56

Q: Hi.. on 10/16 I ordered a pair of glasses and it still remains processing. When will they ship out?

A: Dear Onices Asad, We would like to tell you that we will ship your order out next week.

Onices Asad Time: 2026-10-21 10:54

Q: Hi. I placed an order for a pair of glasses on 10/16, and it remains in processing. When will they ship?

A: Dear Onices Asad, We would like to tell you that we will ship your order out next week.

dnasty606 Time: 2026-10-21 09:43

Q: Yes I can semd a Picture of them on me..how do I go about doing that

A: Dear Dustin, We would like to tell you that you can send the picture to our email address: service@mail-wherelight.com

foreverboo36 Courtney Time: 2026-10-21 08:48

Q: I Haven't Received My Order

A: Dear Courtney, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:05 pm on October 16, 2026 in HOPKINSVILLE, KY 42240. Do you check your mailbox ?

foreverboo36 Courtney Time: 2026-10-21 08:47

Q: Good Morning I Haven't Received My Order As Stated It Was Delivered

A: Dear Courtney, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:05 pm on October 16, 2026 in HOPKINSVILLE, KY 42240. Do you check your mailbox ?

cris.princesscris Time: 2026-10-21 08:07

Q: I need to return my glasses

A: Dear Cris Fernandes, We are sorry to hear that,would you please tell us which pair you want to return and reason why you want to return ?

xunnyj76 Michael Lee Time: 2026-10-21 03:40

Q: I am very nervous my latest order with Halloween glasses will not make it before Halloween on October 31st! My orders are usually shipped out within a week of placing the order and it has now been 2 weeks! What am I going to do with Halloween glasses after Halloween?? The prescription will be expired by next year. Why is it taking so long to finish and ship? I am a very loyal customer.

A: Dear Michael Lee, We are sorry to tell you that the frame#Mondrian 59267 other_b is out of stock temporarily, so your order is delayed. Do you want us to ship other completed glasses out first ?

Debra Holiday Time: 2026-10-21 03:20

Q: Hi, I am confirming a yes to process my order, THANK YOU!!

A: Dear Debra Holiday, Ok, we will process your order immediately.

Ulloa Silvia Time: 2026-10-20 22:22

Q: I ordered glasses by mistake and I would like to cancel the order. Order# 21026202146231

A: Dear Ulloa Silvia, We can change the order for you directly, are you sure that you want to cancel this order ?

Ulloa Silvia Time: 2026-10-20 22:12

Q: I just put in an orderby mistake, I would like to cancel it. Order # 21026202146231

A: Dear Ulloa Silvia, We can change the order for you directly, are you sure that you want to cancel this order ?

Ulloa Silvia Time: 2026-10-20 22:09

Q: I just placed an order for wrong glasses and would like to cancel my order. Order# 21026202146231

A: Dear Ulloa Silvia, We can change the order for you directly, are you sure that you want to cancel this order ?

Jessica Ulloa Time: 2026-10-20 22:07

Q: My mother just placed an order and there was a mistake. How can she cancel? There is no number for your website, which is ridiculous and unprofessional!!!

A: Dear Ulloa Silvia, We can change the order for you directly, are you sure that you want to cancel this order ?

Robin Askew Time: 2026-10-20 21:16

Q: Hi, I’m emailing regarding order 21026061051081. Specifically, the Ilona Color: Green Rx: Single Vision. I chose the Polarised Green and when I received them, the lenses look nothing like the photo and color I selected. I would like to get them replaced or return them. Thank you.

A: Dear Robin Askew, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly and take a photo of it ?

Robin Askew Time: 2026-10-20 21:15

Q: Hi, I’m emailing regarding order 21026061051081. Specifically, the Ilona Color: Green Rx: Single Vision. I chose the Polarised Green and when I received them, the lenses look nothing like the photo and color I selected. I’d like to get them replaced or return them. Thank you.

A: Dear Robin Askew, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly and take a photo of it ?

Raylynn White Time: 2026-10-20 16:54

Q: I ordered my glasses on the first of October. They're still in processing I've sent many emails telling you to cancel the order. I haven't got a response I'm getting very upset, please cancel my order and give me your refund

A: Dear Raylynn, We can cancel your order but we are sorry to tell you that the glasses are being processed now, concerning your case, we need to deduct 10% of order amount $12.26 . So we will refund you the money $110.4 . Would you please tell us whether you can accept it ?

Morgan Hoffer Time: 2026-10-20 16:45

Q: The lense of my new glasses is not fully in the frame . It’s popping out a bit on one of them and honestly looks like it could just pop out at any time

A: Dear Morgan Hoffer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

campbell erin Time: 2026-10-20 14:37

Q: I didn’t receive my glasses and it said it was delivered last week. I’ve been trying to reach out to y’all

A: Dear campbell erin, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:14 pm on October 16, 2026 in PHILADELPHIA, PA 19144. Do you check your mailbox ?

Candace Yu Time: 2026-10-20 14:36

Q: I received a shipping notice on 10/15/26 but the status still says USPS is awaiting the package on 10/20/26. How long will it take to arrive?

A: Dear Candace Yu, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 21, 2026 at 1:21 am. The item is currently in transit to the destination. You will receive it soon.

amyrdh1975 Time: 2026-10-20 11:42

Q: When will my glasses actually be shipped out UPS still has not received my order for shipment I paid $22 extra for express delivery and my package is being sent as regular ground shipping I should have already received my order and again UPS still has not received the package

A: Dear Amy Childs, We have checked the tracking information and it shows that you will receive it tomorrow.

geraldinesaulnier Time: 2026-10-20 10:21

Q: Hi! Received my order today. One of the eyeglasses purchased seems to have a defect in the glass or on the tint. They are sunglasses. Here's the info on my glasses: 20926270747112 (348020) 2026-09-27 ...NO (80262) Color (Black/C1) Please let me know what the next step is. Thanks

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

alysonlgary Time: 2026-10-20 10:11

Q: I would like to return my order. Both frames are very small.

A: Dear alysonlgary, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Niecer987 Time: 2026-10-20 09:52

Q: my glasses dont fit my face and make me dizzy. I need to return them please.

A: Dear customer, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

Kristin Cruz Time: 2026-10-20 09:51

Q: Hey...it says a shipping label was printed for my order on 10/16 but I haven't received notification that they shipped and the USPS tracking page gives me the exact same information that is on your page. Can you let me know if my glasses have shipped and, if so, the estimated time of arrival?

A: Dear Kristin Cruz, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 21, 2026 at 1:06 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596319876135

Marissa Probst Time: 2026-10-20 09:05

Q: I ordered the wrong prescription and I would like to return them to be remade with correct prescription.

A: Dear Marissa Probst, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Marissa Probst Time: 2026-10-20 09:02

Q: I want to return my glasses for a different prescription.

A: Dear Marissa Probst, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jessica Rosa Time: 2026-10-20 07:57

Q: My order says delivered and nothing has arrived.

A: Dear Jessica Rosa, We would like to tell you that your package is still in transit. Your item departed USPS facility in JACKSONVILLE FL DISTRIBUTION CENTER on October 16, 2026 at 5:47 am. The item is currently in transit to the destination. You will receive it soon.

Shannon Rogers Time: 2026-10-20 07:36

Q: When trying on my recent order it seems that my right and left prescriptions were switched in all three pairs and lenses are opposite what they're supposed to be. Is there a way to return and have them corrected? Thanks!

A: Dear Shannon Rogers, We are sorry to hear that,but would you please tell us which pair has problems ?

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