Buy Prescription Glasses Online at Affordable Prices

hughscar hugo Time: 2025-09-10 13:52

Q: I just had my recent purchas order # 20525071940078 snap right in the middle of the frame! Can I return for replacement please? I just recently ordered two pair of Rx sunglasses as well! Hopefully they last! Thanking in advance, Hugo Johnston 604-374 3169

A: Dear Hugo Johnston, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lindsey simpson Time: 2025-09-10 12:42

Q: i recieved my order but one pair of glasses were bent from shipping, how do i get them replaced

A: Dear Lindsey Simpson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

el.emling Time: 2025-09-10 12:00

Q: I got my glasses but the prescription is wrong

A: Dear Erica Emling, We are sorry to hear that, but would you please tell us which pair is incorrect ?

carleyalexander84 Time: 2025-09-10 10:58

Q: I am trying to purchase my cart using my FSA Card (a debit mastercard from American Fidelity). It keeps saying "failed payment", but I checked and the balance on the card is more than sufficient to cover this purchase. Can you help?

A: Dear Carley Alexander, We are sorry to hear that, but do you contact with your bank ? Do they support our website ?

Glissean Crittenden Time: 2025-09-10 10:55

Q: My first time purchasing glasses are Not working for Me and My Eyes.

A: Dear Glissean Crittenden, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anniesmitty Time: 2025-09-10 09:02

Q: Hello. I totally messed up my order. I selected my reading vision as 5.00. I thought I was Adding my new prescription. They are so blurry I cant See. Would I be Able to send them back to get the lenses re-done with my correct prescription? my order number 80825260459254

A: Dear Annessa Smith, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Cassandra Blackwell Time: 2025-09-10 08:42

Q: I have an order processing but I realized I already ordered one of the frames. Is it too late to change the order?

A: Dear Cassandra Blackwell, Would you please tell us which pair you want to change to ?

Woodward Amy Time: 2025-09-10 04:05

Q: I am trying to confirm an order...according to PayPal the order number is eye68bd35la6fae8 placed on September 7th. I didn't receive an email from you stating that I had placed an order so I am trying to determine if I ordered from a bogus site. Amy Woodward

A: Dear Amy Woodward, We would like to tell you that you can log in your email account: sjsully996@gmail.com to check it. We would like to tell you that your order is being processed now.

saritatosales Time: 2025-09-10 02:06

Q: Hi I submitted the wrong prescription for my order, how can a send the correct one

A: Dear customer, We are sorry to tell you that the frames in your order can not be processed with your correct PD value 54. Would you please choose other frames ?

phyllisherrick1 Time: 2025-09-09 20:34

Q: I am almost done, I do not understand "add value" I would like progressive lens for everyday glasses, I would also like progressive for my reading and computer glasses. I am at a point where I am getting frustrated. You have such cool glasses. Is there a number I can call and just speak with someone? Or just upload my info?

A: Dear Phyllis, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

kuehnfamily1995 Time: 2025-09-09 20:13

Q: I have just received the glasses in our order. The order number is # 20825242137301. I am EXTREMELY disappointed with one of the pairs of glasses I received. Three are great - seem fine, no issues whatsoever but the fourth is very upsetting. The glasses I am going to have to replace immediately are the Avery H81006 glasses which were multifocal sunglasses. These glasses arrived and I was horrified to discover the color/pattern was not only made out of some kind of cheap fraying fabric that was cut poorly but the fabric is GLUED onto the actual frame and it was not even cut well, glued properly or completed with any kind of precision. As these were the most expensive of the frames we bought I am mystified as to the extremely low quality. Before the glasses even arrived the upper left corner of the fabric is already pulling away from the frames. Please advise as to how you are going to rectify this situation. I look forward to hearing your options for resolution. Thank you

A: Dear Michelle Kuehn, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Claire Time: 2025-09-09 17:55

Q: Hello! I would like to return my glasses I received today. They are just not exactly what I expected. I will buy a new pair with my 50% refund though.

A: Dear Claire, We are sorry to hear that, but would you please tell us which pair you want to return ?

Leisha Johnson Time: 2025-09-09 12:10

Q: #8082514052009 $43.43 I placed my order on August 14, 2025. I have emailed you twice regarding my order today is September 9 I have not received my glasses yet. This is the second time this has happened to me. My past order was in April 28 2025 you had to refund my money back and it took weeks for me to get my money back again. I tried you again and it’s happening again. This is my third email reaching out to you regarding these glasses. What is going on? This is very unprofessional. It’s been well over 14 business days I pay for 14 business days shipping I should have had my glasses by now in approximately five more days will be 30 days that I loaded these glasses. Your business is getting really raggedy. I need to answer back from y’all or I need my glasses or I need my refund and I promise you I will not shop with your company anymore. After this one I promise you that I need to hear from you or I need my glasses in the mail within the next 2 to 3 business days or I will contact the better Business Bureau.

A: Dear Leisha Johnson, Thank you for reaching out to us and for your interest in our products. We sincerely appreciate the time you’ve taken to consider us for your needs. After careful review, we regret to inform you that we are unable to fulfill your order at this time. we are unable to meet your specific requirements. We\'ve cancelled your order and refunded you the money. We truly value your business and want to ensure you find the right solution. As such, we’d like to suggest exploring alternative suppliers who may be better positioned to assist you. You might consider Zenni. Again, we appreciate your interest and apologize for any inconvenience. Please don’t hesitate to contact us if there’s anything else we can assist you with in the future.

asetformula666 Time: 2025-09-09 09:08

Q: Again it's NOT the FIT it's how they look on my face and I don't like how they look on my face because the Frames are not BIG enough. I don't like small frame glasses just not for me period.

A: Dear Marg Triplett, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

asetformula666 Time: 2025-09-09 09:01

Q: Let me make this clearer...The glasses Fit but I don't like how they look on my face and that's why I said the glasses are Not fit for me. They looked larger when I did the (Try On demonstration) and that's why I choose that frame and purchased it but when I got the frame it is much (Smaller) than I expected.

A: Dear Marg Triplett, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Wilfredo Perez Time: 2025-09-09 07:40

Q: Saludos ya envié las photos via email gracias

A: Dear Wilfredo Perez, thank you, we\'ve received them.

Stephy Stephy Time: 2025-09-09 06:13

Q: Need my address corrected 1064 helm ave apt c clovis ca 93612

A: Dear customer, We are sorry to tell you that we\'ve shipped your order out and can not change the address now. We suggest you to contact with your local UPS office. Your tracking number is 1ZG841J50335535835 You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50335535835&requester=WT/trackdetails

Angelafriend772 Time: 2025-09-09 06:01

Q: My glasses are not what I wanted, so I would like to return them

A: Dear Angela, We are sorry to hear that,would you please tell us which pair you want to return ?

Carol Freitas Time: 2025-09-09 02:11

Q: I have already paid for my purchase but I got an email saying that I didn’t complete my order. However upon checking my bank account you have already received payment. What is going on with my order?

A: Dear customer, We would like to tell you that you can ignore that email, your order#80925080113546 is being processed now.

papitonjasmine Time: 2025-09-09 02:04

Q: My daughter has already paid for her order but she got a email saying that she needs to complete the order. She looked at her bank and you already have taken the money out. What is going on?

A: Dear customer, We would like to tell you that you can ignore that email, your order#80925080113546 is being processed now.

Melissa Schouveller Time: 2025-09-09 00:11

Q: Order number: 80925041802285. New address: 3811 15th St #C, Moline, Il, 61265 please

A: Dear Melissa Schouveller, We would like to tell you that we have corrected it for you

Christa McGowensscott Time: 2025-09-08 19:24

Q: Hello, I have ordered several pairs of glasses over the years from Wherelight. I am wondering if I mail two pair back to you will you put my new lense prescription in the old frames? What charge would that cost? Thank you so much for your time.

A: Dear Christa McGowensscott, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, we don\'t suggest you to return glasses to us.

kittyalyea94 Kitty Time: 2025-09-08 18:13

Q: The last pair of glasses I ordered with the Travis frames are truly awful and I can even wear them is there any way to return or exchange the frames for some other ones that I can actually wear?

A: Dear Kitty, We are sorry to hear that, but would you please describe your problem in details ?

Barbara Firkus Time: 2025-09-08 18:05

Q: 've been a long-time customer, and recently, the last few pairs of frames I've received have caused an allergic reaction. I'm concerned there may have been a change in the materials or coatings used. Could you please provide some insight?

A: Dear Barbara Firkus, We are sorry to hear that, but would you please tell us which pairs cause problem ?

Ashton Smith Time: 2025-09-08 14:34

Q: Have the red Fawn frames been discontinued?

A: Dear Ashton Smith, We are sorry to tell you that red Fawn frame is discontinued.

Elizabeth Valdez Time: 2025-09-08 14:09

Q: Do your plorized lens also give UV protection?

A: Dear Elizabeth Valdez, We would like to tell you that we can make photochromic tint with blue light blocker. But we don\'t suggest you to choose it. The blue light blocking coating will block some sunlight which will make color of photochromic tint ligher. And the color of blue light blocking coating is yellow, so the color of photochromic tint will be different. And our polarized lenses have UV protection.

Elizabeth Valdez Time: 2025-09-08 13:54

Q: Why can't I pick blue light protection and photochromic lens in one frame?

A: Dear Elizabeth Valdez, We would like to tell you that we can make photochromic tint with blue light blocker. But we don\'t suggest you to choose it. The blue light blocking coating will block some sunlight which will make color of photochromic tint ligher. And the color of blue light blocking coating is yellow, so the color of photochromic tint will be different. And our polarized lenses have UV protection.

Julie DaciukBeckwith Time: 2025-09-08 11:56

Q: I was prescribed progressive lenses by my eye doctor, and I do not like them. The lenses are making me dizzy and nauseous. I would like to return my progressives and order single vision lenses. How do I proceed?

A: Dear Julie DaciukBeckwith, We are sorry to hear that, would you please tell us whether you wore progressive lenses before ?

vbrewer0385 Veronica Time: 2025-09-08 11:54

Q: I never received my glasses yet.

A: Dear Veronica Brewer, Do you check your mailbox ?

asetformula666 Time: 2025-09-08 09:16

Q: Wherelight did u receive my message about the glasses?

A: Dear Marg Triplett, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee