Consulting Servive Center

A: Dear Jamie Sawka, We have reset the password for you and emailed you new password.

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason first ?

A: Dear Shasmee Hicks, We are sorry to hear that,would you please tell us which pair you want to return and the reason first ?

A: Dear Jody, We would like to tell you that we\'ve email you about it.

A: Dear Carolyn, We are sorry to hear that, would you please tell us reason why you want to delete your account ?

A: Dear Ziane Mensah, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Michelle Green, We are sorry to hear that,would you please tell us which pair has problem ?

A: Dear Jaylene Borkowski,ok,if you have any questions about us, please contact us when you are free.

A: Dear Jaylene Borkowski,ok,if you have any questions about us, please contact us when you are free.

A: Dear Rachelle Faber, Sorry, concerning your case, we can refund you money $57.13, would you please tell us whether you can accept it ?

A: Dear Jackie Johnson, We need to confirm the prescription with you since your prism value. And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We are sorry to hear that,but would you please tell us whether you choose \" Pay with credit card \" ?

A: Dear Bienstock Amelia, Ok, we will cancel your order#81025210107030 and refund you money.

A: Dear Heather Curtis, We\'ve checked your order and we are sorry to tell you that shipping time has not exceeded the time limit. The shipping time of advanced delivery listed on our website is 7-14 business days. It excludes production time. We listed it on our website, if you don\'t see it, we are sorry for this. But we can offer you a $10 coupon if you are not satisfied with this, do you accept it ?

A: Dear Angela Elizarraraz, We would like to tell you that we have corrected it for you

A: Dear Sonja Strickland, we\'ve emailed the receipt of order#20925220806312

A: Dear Cassi Grier, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We would like to tell you we have flat-top bifocal with line lenses.

A: Dear Ieshia Lumpkin, we\'ve replied your email, please don\'t worry.

A: Dear Brandy G, We would like to tell you your item arrived at RALEIGH NC DISTRIBUTION CENTER origin facility on October 21, 2025 at 8:15 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Nevy, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=64

A: Dear Evgen Yurchenko, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Tatum Hamilton, We are sorry to tell you that we don\'t support that.

A: Dear Sonja Strickland, We\'ve corrected it for you

A: Dear McNamee Sarah, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Katrina Smith,We would like to tell you that we have corrected it for you

A: Dear Cherish, Would you please tell us whether you want to order bifocal with line lenses ?

A: Dear Katrina Smith,We would like to tell you that we have corrected it for you

A: Dear Thomas Rachel, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $60 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.