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Rashell M. Time: 2026-10-07 13:34

Q: Hello, returning message for orders 80926231930251 and 80926231917244 I would just like to cancel and get a refund for both at this time. Will reorder later. Thank you

A: Dear Rashell M, We are sorry to hear that,we will cancel these orders and will refund you money.

JESSICA RANALLI Time: 2026-10-07 12:29

Q: Hello, I received my new glasses several weeks ago and I feel as though the lenses are off-center. Like the prescription is not meeting up to work with both lenses at the same time. Is there a way to check if the prescription was applied accurately? Thanks!

A: Dear JESSICA RANALLI, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Amy Burns Time: 2026-10-07 10:29

Q: Hello, I ordered some glasses back on September 20. When can I expect them to ship?

A: Dear Amy Burns, We are sorry to tell you that the frame#Nocturne 59260 floral_c is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

Laura Time: 2026-10-07 06:30

Q: I received my glasses from Order #20926211333195 but I am missing the 2 cases that were in that order as well. Were they shipped separately? Thanks for any information you can provide.

A: Dear Laura Luna, The 2 cases were shipped separately from your glasses, so they will arrive in a different package. Please don’t worry, we will send them out to you as soon as possible. Let me know if you have any other questions.

jaquita.ebron Time: 2026-10-06 19:26

Q: I entered my prescription information and wanted to make sure it was accurate. So, I tried to download my prescription from my provider and was alerted that the file I was downloading should be less than 3mb. I want to make sure that I enter the correct information and that my glasses are exactly what I need. Can I get a call from a CS representative to assure that I order my correct prescription? Please help! Thank you.

A: Dear jaquita.ebron, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

SHAUN Mason Time: 2026-10-06 17:13

Q: Order status Order Number: 20926051558075

A: Dear SHAUN Mason, We are sorry for the delay, we will ship your order out next week.

Emalee Hurst Time: 2026-10-06 14:56

Q: Order Number: 80926241318181 I am messaging about my most recent order. The below product specifically. These frames are not what I was expecting, and I was wanting to see if there was anyway I could get the 50% refund on them. Product Name: Allegra Thank you, Emalee

A: Dear Emalee Hurst, Thank you for contacting us regarding your order #80926241318181 and frame MC139. We are sorry to hear the frames are not what you expected. Could you please share more details about what you are dissatisfied with?

Janie Maple Time: 2026-10-06 14:29

Q: I am inquiring about Yoai christmas glasses. white size small that are on sale for $5. I was wondering if you could spare a pair. I have to get new glasses and I need the frames to put them in. I don't have the money and I so love these frames. I hope you can help. Thank you so much. Frame Color: white Size: Small

A: Dear Janie Maple, Thank you so much for reaching out and loving our Yoai Christmas white small frames. We truly appreciate your interest. Unfortunately, we are unable to provide the frame as a free gift. However, you may redeem other frames using the points in your account, or apply our website promotional offers to get discounted frames. Please let us know if you need help locating the points redemption page or available coupons.

Ali Wagner Time: 2026-10-06 14:03

Q: My order has been marked as finished but in processing, but also it says "had processing", since 9/30/26 but has not been marked as shipped. Can I get an update on why it hasn't shipped yet, and when it's expected to be? It's Order #20926181148469. Thanks!

A: Dear Ali Wagner, We would like to tell you that we will ship your glasses out this week.

Renee Stephii Time: 2026-10-06 13:54

Q: I paid for advanced shipping and its been 8 days and still says my glasses are processing.. can i get some clarification on this? And do i get a refund on the advanced shipping if it was in fact not advanced?

A: Dear Renee Stephii, Please don\'t worry, we will ship your order out this week.

Richard Santiago Time: 2026-10-06 11:08

Q: Uno de los espejuelos que compre no me funciona ya que quedan grandes y no se sostienen se me caen

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Richard Santiago Time: 2026-10-06 10:28

Q: Uno de mis espejuelos no me sirven son demasiados grandes se me caen

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Eames victoria Time: 2026-10-06 09:23

Q: i need real shipping info because mine has been sitting at label created for 6 days

A: Dear Eames victoria, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Eames victoria Time: 2026-10-06 09:22

Q: i need updated shipping it has been saying just label created for 6 days

A: Dear Eames victoria, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Laura Time: 2026-10-06 06:35

Q: My order, #20926241053446, has not shipped yet but another pair i ordered after that one is arriving today. Is there anything wrong with the order or is it still being processed. Thank you for your help.

A: Dear Laura, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

fabbyhierro Time: 2026-10-06 05:49

Q: My order number 80926240819468 Why is my order taking so long? I’ve ordered from other companies before, and they don’t take this long. My order has been processing for more than two weeks now, and this is too much. My order is…

A: Dear fabiola Hierro, We are sorry to tell you that the frame#VogueBox LJD58097 floral is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

Maston Aida Time: 2026-10-06 04:46

Q: Checking on my order

A: Dear Maston Aida, We would like to tell you that we have shipped your order out. The tracking information shows that it was delivered. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50326227202&requester=WT/trackdetails

Renee Stephii Time: 2026-10-05 18:16

Q: I paid for advanced shipping and its been over a week and my order is still processing.. why am i not getting any updates on my order?

A: Dear Renee Stephii, Please don\'t worry, we will ship your order out this week.

auntieashley1228 Time: 2026-10-05 18:09

Q: I entered the incorrect address. Can I update it?

A: Dear Ashley Laufenberg, Please don\'t worry, we will redeliver it to you.

auntieashley1228 Time: 2026-10-05 17:48

Q: I placed an order but mistyped my address. I submitted a request to update the address but it never updated. I’m looking to see if my order can be resent to the correct address. 1813 summit ave Waukesha, WI 53188

A: Dear Ashley Laufenberg, Please don\'t worry, we will redeliver it to you.

cassy_north Time: 2026-10-05 14:57

Q: Hi, I meant to add two accessories to my order. Is there any way they can be added to my order using my points too? Order #21026051129070 accessories are poole glasses chain gold starry glasses chain

A: Dear carrie kramer, Do you have photos of them ?

Tiffany Pratt Time: 2026-10-05 14:50

Q: I was wondering how come my order still says processing? I have ordered with this company before and it was pretty fast so I was just wondering

A: Dear Tiffany Pratt, We would like to tell you that we will ship your order out this week.

Richard Santiago Time: 2026-10-05 14:33

Q: Recibí el pedido los espejuelos me quedaron exageradamente grandes y se me caen no me ajustan nada

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Rashell M. Time: 2026-10-05 13:58

Q: Hello, I am checking on both of my orders. 80926231930251 and 80926231917244. Where are they?

A: Dear Rashell M, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock, so your orders are delayed, do you want to change other different frames ?

mayaalbuerne Time: 2026-10-05 13:44

Q: Hello, I placed an order with express shipping on the 24th of September, it is now the 4th of October and it hasn’t even shipped yet. I paid an extra $20 almost for it to arrive within 9 business days. Tomorrow will be the 9th day and again it has not shipped. I would still like to receive my package but is there any compensation that I may receive for this unfortunate situation

A: Dear mayaalbuerne, Ok, we will process your order and will rush order for you.

missery2 Time: 2026-10-05 13:03

Q: Hello how will I know if the eyeglasses I choose will fit properly

A: Dear customer, A great way to check if the frame will fit properly is to compare its dimensions with your existing well-fitting glasses. You can find the frame size marked on the inner temple of your current glasses, usually shown as three numbers: lens width, bridge width and temple length. Match those measurements against the size listed on our product page. If they are close, the new frame should have a similar fit.

Molly Main Time: 2026-10-05 12:13

Q: What is taking so long for my package to ship? I paid for faster shipping

A: Dear Molly Main, We are so sorry for the delay. We are sorry to tell you that the frame#Lopsided 59248 white_black is out of stock temporarily, so your order is delayed,do you want us to ship other completed glasses out first ?

Shirley Simmons Time: 2026-10-05 11:47

Q: How can I reorder 2 pairs of glasses I purchased in January 2026?

A: Dear Shirley Simmons, We would like to tell you that you can choose glasses again .

Jamie Lopez Time: 2026-10-05 11:35

Q: Just checking for any updates on delivery. No updates in tracking for a little over 2 weeks

A: Dear jamie lopez, We would like to tell you that your item arrived at our USPS facility in BIRMINGHAM AL DISTRIBUTION CENTER on October 6, 2026 at 4:27 am. The item is currently in transit to the destination. You will receive it soon.

M Sue CC Time: 2026-10-05 09:36

Q: El pasado septiembre 14 realice una compra de unos espejuelos con número de orden 20926151730362 y al día de hoy no he recibido nada ni tengo status de la misma .

A: Dear Suhey Carmona, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 2:12 pm on October 6, 2026 in CAGUAS, PR 00727. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125251290

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