Consulting Servive Center

A: Dear Vanesa Hermosillo, We would like to tell you that your package has arrived at Greensboro, NC, United States, 08/07/2026, 12:47 A.M. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50302920328&requester=WT/trackdetails

A: Dear Iya Cummings, do you fill correct email address: service@mail-wherelight.com ? We don\'t receive any emails from you, and do you receive our emails from this email address? You can send photos to service@mail-wherelight.com or phyllis@mail-wherelight.com

A: Dear Misty Ferguson, We previously emailed you to confirm the prescription for frame Zen TR3010 black_grey, as your provided PD measurement was too big. We have reached out to you multiple times via email and SMS but received no response. To prevent manufacturing incorrect eyewear and avoid you receiving ill-fitting glasses, we have cancelled your order and processed a full refund.

A: Dear jazzieluna69, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Elizabeth Mondulick, We are sorry to tell you that we don\'t offer that service.

A: Dear Iris Martinez, Sorry, you only need to choose other smaller frame. If the price difference of new frame is not over $5, we will not charge you money. Are you sure you don\'t want to change frame ?

A: Dear Elizabeth Truss, We need to confirm your PD since they are different. Would you please tell us which one is your correct PD,68 or 60? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And would you please tell us whether your sph values are all positive ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Jessica Rybarick, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear KellyAnn, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Allison Carroll, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Rebecca Wiren, We are sorry to hear that,you can ignore that message.

A: Dear Opal Watson, We are sorry for the delay, we will ship your order out this week.

A: Dear Iya Cummings, do you fill correct email address: service@mail-wherelight.com ? We don\'t receive any emails from you, and do you receive our emails from this email address?

A: Dear fmutia Felix, Ok, we will apply bogo discount to your order and will refund you price difference $39.84 .

A: Dear Joan Kadara Joan Kadara, Hope this email finds you well. We are reaching out today regarding your order for the Navigator frame (Item No. 2428-1, color yellow) with single vision reading lenses. After a thorough review by our optical lab team, we have confirmed that the lens opening of this Large-size frame exceeds the maximum usable diameter of our standard reading lens blanks. Even with our largest available stock lens blanks, we are unable to cut and fit the lenses into this frame properly while maintaining accurate optical center positioning, complete edge coverage, and the structural integrity of the lenses. For your +1.75 reading prescription, single vision reading lens blanks have a fixed maximum effective diameter. Forcing the lenses into this oversized frame would result in misaligned optical centers, unstable thin edges, and compromised visual clarity — which does not meet our quality standards and would fail to deliver the comfortable, accurate vision you expect. Would you please choose other smaller frame ? Thank you for your understanding and patience.

A: Dear sheemack19, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear sheemack19, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear sheemack19, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear patchesandbenji91, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596304023124

A: Dear Dorothy Appelbaum, We would like to tell you that you have placed two orders successfully. But are you sure that you want two same Daring D60338 in blue color ?

A: Dear Kendra Emmons, Please don\'t worry, we will rush your order. We would like to tell you that we will ship your order out this week.

A: Dear M Tran, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

A: Dear fmutia Felix, Do you want us to apply discount to your order ?

A: Dear Mckayla Knight, We would like to tell you that we have corrected it for you

A: Dear Jean Malcom, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear sheemack19, If you have any questions about us, please contact us when you are free.

A: Dear Michelle Del Monte, We are sorry to hear that,would you please tell us which pair you don\'t like ?

A: Dear Michelle Del Monte, We are sorry to hear that,would you please tell us which pair you don\'t like ?

A: Dear Tee, Would you please tell us which frame you want to order ? would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear abbyboyd64, We would like to tell you that you can ignore that .