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Annie Davidson Time: 2025-12-28 10:58

Q: How long does it normally take for an order to process before it is shipped?

A: Dear Annelyse Davidson, We would like to tell you that we will ship your order out this week. And we sent confirmation email to you, if you don\'t receive it, it might be in your spam. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Modupe Memayetan Time: 2025-12-28 00:33

Q: My name is Modupe.I am unable to track my order from my account and on usps website.order number is 81225110736041.kindly look into this .Thank you as I expect a feedback.

A: Dear Modupe Memayetan, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:58 pm on December 26, 2025 in MOUNT VERNON, NY 10553. Do you check your mailbox ?

Lorenzo Gutierrez Time: 2025-12-27 22:37

Q: Cuando llegara el pedido 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

Amanda Hollinshead Time: 2025-12-27 18:19

Q: My glasses say shipped since the 24th but they have never actually made to the post office. When will they actually ship.

A: Dear Amanda Hollinshead, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on December 28, 2025 at 8:19 am. The item is currently in transit to the destination. You will receive it soon, please don\'t worry.

Melissa Rozetar Time: 2025-12-27 16:40

Q: I had more than 800 to use. I did question this before. Can you see my other messages?

A: Dear Melissa Rozetar, Please don\'t worry, would you please take a video to show us the problem in details first?

Camma Caldwell Time: 2025-12-27 12:44

Q: I would love to order a couple of pairs of glasses but it doesn't give me the option to put in the correct Pupilary distance. It doesn't go down as low as I need. My right pd is 28.5 and my left is 27.5

A: Dear Camma Caldwell, We are sorry to hear that,would you please tell us which pair you want to choose first ?

Rachel Kestenbaum Time: 2025-12-27 11:23

Q: Hi, I'm not sure why, but I'm not getting any email notifications when I make an order. I just made my second order within 2 months and no emails about either order, not even in the spam folder.

A: Dear Rachel Kestenbaum, Sorry, do you check your email address : rachelkesten@gmail.com ?

Kaylee Time: 2025-12-27 01:08

Q: Hi, I just placed an order but it’s going by to the wrong address. Can I change the address on my order before it gets shipped?

A: Dear Kaylee Weible, We would like to tell you that we have corrected it for you

Kaylee Weible Time: 2025-12-27 01:07

Q: I’ve ordered glasses but it wouldn’t let me change the address and I accidentally ended up getting them shipped to the wrong address. I placed this order literally right now. Could you have them sent instead to 1382 benzinger rd Manteca CA 95337 instead?

A: Dear Kaylee Weible, We would like to tell you that we have corrected it for you

Lorenzo Gutierrez Time: 2025-12-26 23:55

Q: Cuando llegaría mi orden 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

Lorenzo Gutierrez Time: 2025-12-26 23:54

Q: Cuando llegara esta orden 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

CMaxxi Williams Time: 2025-12-26 20:05

Q: Good day, I hope all is well. I am writing again, about the disappointment with another pair glasses..for some odd reason the frames are cracking/splitting. I don't know if it have something to do with quality of the material frames or the lense..this is the third pair, that has cracked. I don't sleep, I take very good care of my frames and have I'll my life..out four pairs, only one pair has not broken. I need to know what are my options this time..

A: Dear CMaxxi Williams, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Major Amanda Time: 2025-12-26 16:07

Q: My payment won’t go through

A: Dear Major Amanda, We are sorry to hear that,but would you please tell us which card you used ?

jenn holden Time: 2025-12-26 11:02

Q: hi are sold out lenses coming back?

A: Dear Jenn Holden, Would you please tell us which lenses you want ?

Chloe Heydt Time: 2025-12-26 10:59

Q: Hello - How do i order sunglasses? I cannot change the lenses to sunglasses.

A: Dear Chloe D\'Cay, You emailed us that you want to change tint in the order,would you please tell us which tint you want ?

llbrdh7 Time: 2025-12-26 09:23

Q: Hi, I ordered pink Margery & the frames look like the clear brown shade. Even the arms of frame look clear brown. Can you remake with the clear pink fram s I ordered? Thanks.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number ?

Susan Miles Time: 2025-12-26 09:01

Q: Good morning...i have not received my order yet & it was placed on November 28th. My order # is 81125281539092.

A: Dear Susan Miles, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 10:43 am on December 15, 2025 in NEWARK, NJ 07106. Do you check your mailbox ?

Susan Miles Time: 2025-12-26 08:59

Q: I have NOT received my order, as of yet & it was placed on November 28th. My order # is 81125281539092.

A: Dear Susan Miles, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 10:43 am on December 15, 2025 in NEWARK, NJ 07106. Do you check your mailbox ?

Sharla Time: 2025-12-26 07:33

Q: Hello. I have emailed but am trying through this form too since I haven’t heard from you yet. I am not able to adjust to one of my pairs of glasses. The black pair is not working for me. The brown pair seems to be ok. Can you please help me return the black pair? 1. 49 2. 61 3. No new prescription 4. OF -8.25 DS OS -7.00 -0.50 175 Add 2 5. I feel like the lenses are too small for my prescription and there isn’t enough room for the transition. I just can’t focus well or see well in them. Thank you, Sharla

A: Dear Sharla, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Mayra Encarnacion Time: 2025-12-25 17:01

Q: Cuando llega esta orden 6HW85378BD0237801 por favor dame una fecha estimada.

A: Dear Mayra Encarnacion, We would like to tell you that we will ship your order out today.

Earnett Nolden Time: 2025-12-25 07:21

Q: I have ordered previously and for some reason I am unable to use my prescription.

A: Dear Earnett Nolden, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sonia Meléndez Time: 2025-12-24 18:09

Q: Saludos, buenas noches deseo saber en qué status está mi pedido??

A: Dear Sonia Meléndez, We would like to tell you that your item arrived at USPS facility in JERSEY CITY NJ DISTRIBUTION CENTER on December 23, 2025 at 9:54 pm. The item is currently in transit to the destination. It is expected to be delivered next Monday. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451122690443

Bernice Lyles Time: 2025-12-24 15:40

Q: What is the code for my $150 credit? I am trying to order glasses. Thanks.

A: Dear Bernice Lyles, we have emailed your coupon code, you can check the email.

alberta5 Time: 2025-12-24 07:16

Q: I sent an email on the two glasses that I want. Can you tell me when I should receive my replacement because I didn't receive my first set of glasses.

A: Dear Alberta Hunt, Could we remake Melina ?

alberta5 Time: 2025-12-24 07:12

Q: Hello, is there a number that I can call.

A: Dear Alberta Hunt, Could we remake Melina ?

alberta5 Time: 2025-12-24 07:08

Q: hello

A: Dear Alberta Hunt, Could we remake Melina ?

Kathleen Time: 2025-12-24 05:06

Q: Do you sell gift cards???

A: Dear Kathleen, Sorry, we don\'t sell gift cards.

Ruth Klein Cook Time: 2025-12-23 16:27

Q: How do I enter a perscription for INTERMEDIATE reading distance? It has an ADD, but is not to be bi-focal or multi-focal.

A: Dear Ruth Klein Cook, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Christina Terriquez Time: 2025-12-23 14:28

Q: I accidentally redeemed points twice in the points mall, I did not intend to redeem at all, and would not have redeemed all the points for the same style. Can the points please be reversed?

A: Dear Christina Terriquez, Would you please tell us your email account first ?

Susan Garzon Time: 2025-12-23 14:19

Q: I was able to find the way to add the tint!! But I mistakenly added expedited instead of free shipping to my Order #21225231414506. Can you please remove this shipping charge, and change to free shipping, and I will send my order....thank you! Sorry for any inconvenience.

A: Dear Susan Garzon, We find that you placed a new order#21225231729579, and you chose free shipping in this order.

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