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Hendricks Gracie Time: 2026-09-21 19:57

Q: 80926200824003 Is the order number, I would like to cancel this order. Thank you! I only want to redo my order

A: Dear Gracie Hendricks, We can change the order for you directly, are you sure that you want to cancel the order ?

Susan Cahill Time: 2026-09-21 19:30

Q: Please confirm the status of order #20826211230276

A: Dear Susan Cahill, We are so sorry for the delay. We are sorry to tell you that the frame#Dot 59142 black_red is out of stock temporarily, so your order is delayed. Do you want to change other frame ?

Lisa Time: 2026-09-21 14:04

Q: Why are my glasses still processing after almost a month? My order should have shipped already!

A: Dear Lisa, We are sorry for the delay, we will ship your order out this week.

Pascale Simpson Time: 2026-09-21 13:22

Q: Cancel order and refund immediately please. Thank you

A: Dear Pascale Simpson, Ok, we will cancel your order and will refund you money.

Liz Aviles Time: 2026-09-21 12:48

Q: Good afternoon, Am I able to return and exchange a pair of glasses that do not work for me?

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair is not good ?

Liz Aviles Time: 2026-09-21 12:44

Q: The prescription on one of the glasses I ordered is not good. Am I able to return and exchange?

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair is not good ?

msedmunds Time: 2026-09-21 09:36

Q: Please advise on how to submit the photo I would like to send them back to be fixed as soon as possible

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

msedmunds Time: 2026-09-21 09:36

Q: Please advise on how I can send the photographs to you although I need the entire lens redone I just want a simple bifocal small with none of the warping that's currently in the lens or the extra large bifocal strip that I currently have

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

H Rena Time: 2026-09-21 08:30

Q: I have received my glasses I order the number is 80926071538035

A: Dear Rena, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306426507

nwalenten Time: 2026-09-21 07:35

Q: I was told these would be shipped last week when I asked. When will these be shipped?

A: Dear nwalenten, We would like to tell you that we will ship your order out this week.

Pike Bartholomew Time: 2026-09-21 05:35

Q: I would like to cancel my order and redo it later on when I have my PD because I guessed it and didn't get it at mt eye place and will get it soon so it will be true

A: Dear Pike Bartholomew, We are sorry to hear that, but we can correct PD value directly, are you sure that you want to cancel the order ?

Lea Williams Time: 2026-09-21 05:28

Q: I ordered 4 pair of glasses. 1 pair was damaged when received,1 pair had a wrong prescription in one of the lenses, 1 pair is not as expected. I have 1 pair I can use. I have been emailing since the beginning of the month. Is there a way to expedite this quicker and stop asking the same questions over and over. Order # 80826101420492. Replace the same exact broken ones neon 05 ,replace the Gradient black ones with wrong lens,honor the ones not as expected per your policy.

A: Dear Jacquelyn, We would like to tell you that color of Shiney TR902296 is correct. if you are not satisfied with it, we can offer you a $55 coupon. Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees. Would you please tell us whether you can accept it? About glasses#Neon05 59045,we can remake glasses for you. About glasses#Gradient 9123, we can make the eyeglasses for you, but we suggest you to choose other different frame.

n_ronalds Time: 2026-09-21 02:20

Q: Never purchased glasses this way, not sure how I organise a script? Do I just ask my optometrist for it?

A: Dear n_ronalds, We would like to tell you that you can get the prescription from your optometrist.

emmalineriley Time: 2026-09-20 16:02

Q: I got my glasses, but I do not like them. I don't think the prescription is correct, but I entered it correctly. I see worse when I put them on. I simply do not think this is a good product. I would like to return and get a refund.

A: Dear Emmaline Riley, We completely understand how frustrating this is, and we want to do everything we can to figure out exactly what\'s going on. To help our optician team accurately diagnose the issue, could you first let us know if you have a previous pair of glasses made with this exact same prescription? If you do, would you mind taking two quick photos for us? First, put on that old pair of glasses and take a clear photo of you wearing them Second, put on the glasses you purchased from us and take another clear photo This will allow us to carefully compare the fit, alignment and prescription accuracy, which will help us resolve this for you as quickly as possible. And would you please tell us whether your correct PD value is 63 ?

Gail Stryker Time: 2026-09-20 12:52

Q: Why are there no +0.25 on cylinder. Trying to input my rx

A: Dear Gail Stryker, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

tatchic96 Time: 2026-09-20 10:47

Q: I wanted to sign up for VIP to wave shipping fees of purchases over $29 and it says get the benefits immediately but the order I have is still showing a shipping fee why is this

A: Dear Cisca Reza, Could you please let us know which order your VIP card was purchased in?

msedmunds Time: 2026-09-20 09:32

Q: How do I submit the photo to you?

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

Katherine Juchemich Time: 2026-09-19 20:23

Q: Previous orders? I want to rebuy something I had

A: Dear Katherine Juchemich, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-4269.html

ssnlndsy Susan Time: 2026-09-19 18:55

Q: I need to change one of the numbers on my prescription

A: Dear ssnlndsy Susan, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ssnlndsy Susan Time: 2026-09-19 18:54

Q: I just realized that something happened and I need to adjust my prescription on the 3 pair of glasses I just ordered

A: Dear ssnlndsy Susan, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ldlonghouse Time: 2026-09-19 14:19

Q: Order #20926050556234 I love my new glasses! However, the item Twist as ordered in black, were listed as having spring hinges. The pair I received did not have spring hinges. Was this an error in shipment or in the original product description? Either way, I will keep them because they fit beautifully and look lovely! However, for future reference, this item does not have spring hinges. Thank you, Linda Longhouse Ldlonghouse@yahoo.com

A: Dear ldlonghouse, We are sorry for this, concerning your case, we can offer you a $50 coupon, would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

Iyala Sample Time: 2026-09-19 12:13

Q: Still waiting on my glasses ordered over a month ago…what’s the hold up? Order number 80826150411295

A: Dear Iyala Sample, We are sorry for the delay, we will ship your order out this week.

kowitza Time: 2026-09-19 12:09

Q: Hi I placed an order 80926181719427 and was hoping to get a proper receipt for my insurance. Can you email me one? Thanks!

A: Dear Amanda Kowitz, We would like to tell you that we have emailed you the receipt.

H Moe Time: 2026-09-19 09:54

Q: Is there a tracking number for my glasses? My order # is 20926101118477

A: Dear Moe, You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50325794511&requester=WT/trackdetails

severnscharles Time: 2026-09-19 08:57

Q: I have ordered so many glasses. 6 pair last eek. I need need a ADD number as it no where on a perscription. I have 2 I want to buy but this fells weird

A: Dear severnscharles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

severnscharles Time: 2026-09-19 08:55

Q: I just orders over 59 from you guys. I have never needed th ADD. I don’t know what this is Charles Severns

A: Dear severnscharles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

sghawkins45 samantha Time: 2026-09-18 16:10

Q: Hi! I received my order and everything is great. I did notice that the pop art frames I received are a different pattern than what I chose. The ones I ordered were pop art design of different types of dogs. And the frames I received are only of French bulldogs. I specifically ordered the ones with a variation of dogs. But I also don’t see a pattern that is the same as the ones I got. I can attach photos as well. Thank you! Thank you.

A: Dear samantha, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

nutmegpudding Time: 2026-09-18 15:44

Q: Hello. I recently ordered glasses, several pair actually, however one pair isn't satisfactory, and I'd like to return or exchange them. How do I take next steps?

A: Dear Christi Manley, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

Danni Cerezo Time: 2026-09-18 14:37

Q: the lens on one of my wire rimmed glasses popped out. is there any easy way to pop it back in without breaking it? it's the scotland frame - https://wherelight.com/goodsinfo?gid=3446&color=other

A: Dear Danni Cerezo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mrs Wolfie Time: 2026-09-18 11:02

Q: I add color tint to the lens, but after adding to cart, the tint does not show on the glasses in the cart.

A: Dear Mrs Wolfie, We are sorry to hear that,would you please take a screenshot of the glasses to show us the problem in details ?

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