Consulting Servive Center

A: Dear Junel Simeon, We are sorry to tell you that we can not make add value 0.75, so you can not choose it.

A: Dear christie ward, We would like to tell you that your package is still in transit. You can check the shipping status at https://www.evri.com/track/parcel/H01SRA0085588081/details

A: Dear rissys28, Did you modify the address in your account after the order was created?

A: Dear Shirelle Perkins, Would you please tell us which card you used ?

A: Dear Chauncie Cato, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear danicaraja, Would you please tell us which tint you want and would you please send us the name of it ?

A: Dear Ana Ramos, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Iris Martinez, About order#80726261631413,would you please tell us which new frame you want ? About glasses#Addington in the order#80826061556254, we are sorry to tell you that you ordered normal tint in the order, not photochromic tint. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Ana Ramos, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Alisha West, Would you please tell us which pink tint you want ?

A: Dear customer We would like to tell you that we have corrected it for you

A: Dear rodney_loewen, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Joi Harrison, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Bluhm Jennifer, yes, you can find it in this link: https://www.wherelight.com/accessories?page=6

A: Dear keisha jones, We fully understand your dissatisfaction with the coupon-only solution, and we sincerely apologize for the unpleasant shopping experience you’ve had. First, referring to our official Return & Refund Policy: your situation arises from your updated new prescription instead of quality defects, transportation damage or prescription errors on our side, so the standard policy only supports offering a discount coupon for repurchases. After communicating with our manager specially to seek a better resolution for you, we can make an exception to refund $46.88 (half of your order amount) directly to you in cash instead of a store coupon. Could you please confirm whether you accept this $46.88 cash refund arrangement?

A: Dear khill051783, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Eva Higgins, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear fisanickt, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear randee startin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Hope, We are sorry to hear that,would you please tell us order number first ?

A: Dear Michelle Reyna, We find that there are add values in your original Rx, are you sure that you want single vision distance glasses ?

A: Dear Stanley Auguatus Tulay, Ok, we will redeliver package to you when we receive it.

A: Dear Yvonne molino, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear marciemarie81 Marcie, Do you log in correct email account: marciemarie81@gmail.com ?

A: Dear Jerica Rodriguez, We would like to tell you that we will ship your order out this week.

A: Dear Hazel hardie, We have checked your order and we are sorry to tell you that the sph value of left eye is positive in your original Rx, but the sph value of left eye you filled in the order was negative. Concerning your case, we can remake two pairs of glasses for you with no charge, would you please tell us whether you can accept it ?

A: Dear Eileen Dieppa, ​Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

A: Dear Powers Arianna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Faryqueen20, We would like to tell you that we have corrected it for you

A: Dear Laura, We would like to tell you that we have changed Rx