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Lemieux Stephanie Time: 2026-06-13 07:05

Q: Hi, I need to return both pairs of glasses I ordered on 5/13/26. I feel dizzy when I wear them and I believe it is due to the lens quality. I would like a full refund given that these are unwearable. Many thanks, Stephanie

A: Dear Lemieux Stephanie, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

alvarado6575 Crismarie Time: 2026-06-13 04:49

Q: Order #80526220337545 The glasses have tinted lenses, but what I wanted was for the lenses to darken when I go out in the sun. Would it be possible to return them so this can be corrected?

A: Dear Crismarie, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Sharona Time: 2026-06-12 17:51

Q: Order number 80626021323245 Why can’t I track my glasses? Tracking number GFUS01055510198467

A: Dear Sharona, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

Hunter Raychel Time: 2026-06-12 15:39

Q: My glasses don't change color in the sunlight, and just stay clear. I paid extra for photochromatic lenses. Please advise thank you.

A: Dear Hunter Raychel, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Kamila DuBose Time: 2026-06-12 13:45

Q: I receive so many emails from this website, I learned to ignore them. I understand the frame is out of stock. You can make it in same frame but black color. If it is not available in any other color, please issue a refund and send my other frames.

A: Dear Kamila DuBose, Thanks for your understanding. We would like to tell you that we have changed frame to frame#Tough 3015-1 black. We will process your order immediately.

Sherye Bradley Time: 2026-06-12 11:13

Q: Hi There, I received my order 20526221458240 and once I put the glasses on they make me nauseous. In the packet sent this says that the prescription is incorrect. I have a pair of glasses with the exact same script that does not make me feel this way. I would like to return the glasses from my order 20526221458240 for a refund.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jennifer Follstad-Popp Time: 2026-06-12 10:15

Q: I'd like to return my two purchases as one pair doesn't fit properly and the other pair has an incorrect prescription. Can you please direct me to this place on your website? Thank you, Jen Follstad-Popp

A: Dear Jennifer, We are sorry to hear that,would you please tell us which pair doesn\'t fit properly and which pair has an incorrect prescription ?

haleyballinger86 Time: 2026-06-12 08:27

Q: I was trying to see why it’s taking so long?

A: Dear Haley Ballinger , We are sorry for delay, We are sorry to tell you that the rimless glasses#Asymmetry are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

dcherry317@aol.com Time: 2026-06-12 07:26

Q: My correct email is dcherry317@aol.com. I have sent my prescription twice. At this point if u can’t make my glasses with what you have please refund my money

A: Dear customer, Thank you. But we are sorry to tell you that the glasses#Coates 3102 brown are completed, we can change Rx for you, but we need to charge you processing fee $9.92, would you please tell us whether you can accept it ?

Kelly Bauer Time: 2026-06-12 06:57

Q: May 18, 2026 08:44:47 Order# 20526180844477 I still haven't received - has shown at UPS in Louisville for a week now. All help appreciated as I need these by June 20th. Thank you

A: Dear customer, Please don\'t worry, if you don\'t receive it tomorrow, please contact us, we will remake order for you.

Bryony Evans Time: 2026-06-12 05:29

Q: Hello My black frame Delfina frames have just cracked whilst on my face. I have not dropped them at all and keep them on a hard case . I have had them less than a year . Can you help Please

A: Dear Bryony Evans, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

foxywbrneyes36 Time: 2026-06-12 03:35

Q: I need to change my pd to 62 not 64 on glasses I just purchased today

A: Dear Yowanda Richardson, We would like to tell you that we have corrected it for you

kerseyjanet9 Time: 2026-06-12 01:39

Q: Do you have a UK warehouse/post to UK?

A: Dear customer, We would like to tell you that we can ship to the UK, but we don\'t have a UK warehouse

melissamendell Time: 2026-06-11 23:13

Q: Hello. I'm very disappointed that the Rebecca frame is now out of stock since my original order. Can I please get the Maggie in black to replace it? Thanks.

A: Dear Melissa Mendell, Thanks for your understanding. We would like to tell you that we have changed frame to Maggie 038 in black. We will remake eyeglasses for you.

Marquita Hatchett Time: 2026-06-11 17:27

Q: I received My order #80526300655422. Upon opening 1 pair, one of the lenses were not in the frame. I do not know how to put it in. Can I return and get a new pair

A: Dear Marquita Hatchett, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

bobbipsn Time: 2026-06-11 17:14

Q: Order: 80526141510052 Hi there, I finally received my order and was excited. Only to find that the print on one pair of the glasses was uneven and on an other pair of glasses they were not like the photo in the ad. Out of three pairs of glasses, only one pair was like the advertised image.. I would like my money back for the two pairs. I am including photos. https://photos.app.goo.gl/ncYbYi5Xmf5xHCyz8 Disappointing. Bobbi-Jo

A: Dear BOBBI JO MOORE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Loraine Franco Time: 2026-06-11 17:08

Q: I made a payment a few days ago and I need to know why another payment is coming out again in a few days

A: Dear Loraine Franco, We are sorry to hear that,would you please take a screenshot of your payment ?

bobbipsn Time: 2026-06-11 16:38

Q: Order 80526141510052 2 of the 3 pairs I received are not as advertised. One pair (with the hearts) lacked quality control in the printing (the sides weren't even. The pink pair had texture that your advertised photos did not show. I would like to send you photos and request a refund for the 2 pair. 80526141510052

A: Dear BOBBI JO MOORE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Dee Prestera Time: 2026-06-11 15:34

Q: Good Evening, I received my 3 pair of glasses and love them except for. The fit is not good and I am not liking the quality on the pair below. May I please return for a refund? These are not what I expected. I have purchased 5 pair from you so far and love them all except for this particular pair. Please let me know how to proceed to return them. Product: clip on 003(2328D) Color: blackUS $18.17 Size: Medium Prescription: Single VisionUS $5 Standard Eyeglass Lenses Distance Mid-High Index 1.55 Anti-Scratch & UV No Tint Thanks, Dee Prestera

A: Dear Dee Prestera, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

vibrantvisionstudio Time: 2026-06-11 14:21

Q: Hello! Hope you are having a good day. I bought my glasses about a month ago (the purple ones) and I love them, but they are falling apart!!!!! The part being the ear is coming loose and the screws are coming loose and will no longer tighten!!!

A: Dear Rosanne Capone, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Nakia Brown Time: 2026-06-11 14:03

Q: Order# 20626041850302 Jun 4, 2026 18:50:30 Hi there...Just checking to see if I could get an estimate on when we can expect shipment. Thanks!

A: Dear Nakia Brown, We would like to tell you that we will ship your order out next week.

mya.howard67 Time: 2026-06-11 12:31

Q: My glasses broke. I need to have the frame replaced

A: Dear Mya Howard, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kamila DuBose Time: 2026-06-11 12:24

Q: 80526192208095 Order f Has been finished over 2 weeks now. There is no shipping update. When will I get my items?

A: Dear Kamila DuBose, We are so sorry to tell you that the frame #Tough 3015-1 brown color in your order is discontinued. Would you please choose a different frame on our website ? The price of the frame#Tough 3015-1 brown color is $17.56, you can go to choose a frame which the total price is around $20. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you. We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Amanda.ali01 Time: 2026-06-11 11:50

Q: Hello, the DHL code you provided CNDFY80526300832046 is not bc Ali’s on the DHL site. Do you have another way of tracking the glasses? Thank you Amanda

A: Dear Amanda, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

Jacqueline Time: 2026-06-11 10:06

Q: I’m needed new frames only. Can I get them sent overnight?

A: Dear Jacqueline, We are sorry to tell you that we don\'t offer overnight service.

bela1425 Time: 2026-06-11 09:49

Q: I am reaching out because the glasses were supposed to be anti scratch. I have tried taking good care of them wiping them with the lil cloth it comes with but they have scratches on them. Also the plastic part from the end of the glasses is coming off a bit, it slides off a bit and I just push it back in. Other than that the glasses are nice! Is there anything we can do about this?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

melissamendell Time: 2026-06-11 07:33

Q: Yes, please remake my order. I need my glasses.

A: Dear customer, We are sorry to tell you that the frame#rebecca 58073 white is out of stock, would you please choose other frame ?

si3rrastac3y Time: 2026-06-10 20:59

Q: Hello I am inquiring about my order #80626082122091 that is going to Donald Locke in pleasant prairie,WI. I am trying to contact someone to put a note on the order NOT to send a receipt or order summary in the package. This is a gift and I do not want any of MY credit card info being posted. Thanks so much. Have a blessed day!!!

A: Dear Donald Locke, Ok, we will note it for you.

Kaycie J Time: 2026-06-10 20:44

Q: My prescription has Prisms in both eyes, and one of them is both Horizontal and Vertical. When I entered my prescription on the website, I could only enter one direction for each eye. Is wherelight able to accommodate this, or do you only do single-direction prisms?

A: Dear Kaycie J, We are sorry to tell you that we can only make single-direction prisms.

Malia Davidson Time: 2026-06-10 19:43

Q: Hello- I just got my glasses order. On the Keir tortoiseshell one, the right side ear piece is bowed out way more than the left side one causing the hinge to bend more. Is there anything we can do? Thank you, Malia Davidson

A: Dear Malia Davidson, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

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