Buy Prescription Glasses Online at Affordable Prices

Laura Souza Time: 2026-09-22 12:51

Q: I purchased glasses for my grandaughter on sep 14. She is upset because there no updates since the 18. Just shipping label created . Can you please give me something to tell her that is new I did pay for a bit faster shipping because I know how she can get ... no ImPulse control.

A: Dear Laura Souza, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Jeanette Cancel Time: 2026-09-22 10:29

Q: Saludos Mi orden se hizo el 8/31/2026 han pasado 22 días (lo que decía el shipping que demoraría ) y aún se encuentra en estado rpcoesseing Num de orden: 80826310502118 Cuál es el estatus de la misma?

A: Dear Jeanette Cancel, We would like to tell you that we will ship your order out this week.

Bailee Huffsmith Time: 2026-09-22 08:47

Q: Hi, I used PayPal to check out so the address was imported from PayPal. On PayPal, the unit number to my apartment was included but when I look at the shipping address through the wherelight website, the unit number of C10 is missing and there is only a gap. Can you please update the shipping address to reflect my unit number?

A: Dear Bailee Huffsmith, We would like to tell you that we have corrected it for you

mrscredle2013 LaToya Time: 2026-09-22 08:38

Q: When I wear the bifocals i feel like my eyes are too close together. I also purchased single vision reading glasses but I can't see anything out of them. I do not wish to waste money.

A: Dear LaToya, About single vision lenses, would you please tell us whether you wanted single vision reading glasses ? About bifocal lenses, would you please tell us whether you feel dizzy or fuzzy when you wear this pair ?

CHLOE BRAGA Time: 2026-09-22 07:35

Q: Hello, I received my new progressives glasses a couple of weeks ago---thank you for sending them so promptly. I've been wearing them nonstop since they arrived but the mid vision is very blurry and I can't find a clear good vision spot. :( I've been getting many headaches and eye aches, too. Additionally, the left eye is a little less clear than the right eye in the distance view. Is there anything that can be done? Thank you for your help!!!!

A: Dear CHLOE BRAGA, We are sorry to hear that,would you please tell us which pair has problems ?

Filion Cindy Time: 2026-09-22 06:24

Q: Hi, I ordered glasses from you and you sent me a link for the DHL tracking, but it hasn’t moved it doesn’t seem like it works or it’s the right link .. and also haven’t received them so I’m wondering where are they and are they still coming and when?

A: Dear Filion Cindy, We would like to tell you that your order is in transit, please don\'t worry.

Sherry Williams Mcabee Time: 2026-09-22 04:08

Q: I ordered 3 pairs. I can't see out of them. Everything is blurry from middle of lens down. 1 pair (tortoise shell) is better than the other 2. Im not sure where the problem may be. It's like the progressive part comes too far up the lens and I can't see out of them. Do I even need a progressive lens? Thank you.

A: Dear Sherry Williams Mcabee, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us order number first ?

emma6969.ks Time: 2026-09-21 22:49

Q: I want to update my address I move my new adress is 2125 s salta st santa ana ca 92704

A: Dear Karen Sanchez, We would like to tell you that we have corrected it for you and you can check the picture below.

Gregory Skinner Time: 2026-09-21 21:15

Q: Hello, We ordered glasses in the beginning of August, and my son just showed me that his left earpiece broke off right next to the area with the hinge. There's no bends or anything, just looks like the metal cracked and broke.

A: Dear Gregory Skinner, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

alyssahayes92 Time: 2026-09-21 21:02

Q: I ordered and received my glasses but the lens keeps falling out.

A: Dear Alyssa Hayes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Hendricks Gracie Time: 2026-09-21 19:57

Q: 80926200824003 Is the order number, I would like to cancel this order. Thank you! I only want to redo my order

A: Dear Gracie Hendricks, We can change the order for you directly, are you sure that you want to cancel the order ?

Susan Cahill Time: 2026-09-21 19:30

Q: Please confirm the status of order #20826211230276

A: Dear Susan Cahill, We are so sorry for the delay. We are sorry to tell you that the frame#Dot 59142 black_red is out of stock temporarily, so your order is delayed. Do you want to change other frame ?

Lisa Time: 2026-09-21 14:04

Q: Why are my glasses still processing after almost a month? My order should have shipped already!

A: Dear Lisa, We are sorry for the delay, we will ship your order out this week.

Pascale Simpson Time: 2026-09-21 13:22

Q: Cancel order and refund immediately please. Thank you

A: Dear Pascale Simpson, Ok, we will cancel your order and will refund you money.

Liz Aviles Time: 2026-09-21 12:48

Q: Good afternoon, Am I able to return and exchange a pair of glasses that do not work for me?

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair is not good ?

Liz Aviles Time: 2026-09-21 12:44

Q: The prescription on one of the glasses I ordered is not good. Am I able to return and exchange?

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair is not good ?

msedmunds Time: 2026-09-21 09:36

Q: Please advise on how to submit the photo I would like to send them back to be fixed as soon as possible

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

msedmunds Time: 2026-09-21 09:36

Q: Please advise on how I can send the photographs to you although I need the entire lens redone I just want a simple bifocal small with none of the warping that's currently in the lens or the extra large bifocal strip that I currently have

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

H Rena Time: 2026-09-21 08:30

Q: I have received my glasses I order the number is 80926071538035

A: Dear Rena, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306426507

nwalenten Time: 2026-09-21 07:35

Q: I was told these would be shipped last week when I asked. When will these be shipped?

A: Dear nwalenten, We would like to tell you that we will ship your order out this week.

Pike Bartholomew Time: 2026-09-21 05:35

Q: I would like to cancel my order and redo it later on when I have my PD because I guessed it and didn't get it at mt eye place and will get it soon so it will be true

A: Dear Pike Bartholomew, We are sorry to hear that, but we can correct PD value directly, are you sure that you want to cancel the order ?

Lea Williams Time: 2026-09-21 05:28

Q: I ordered 4 pair of glasses. 1 pair was damaged when received,1 pair had a wrong prescription in one of the lenses, 1 pair is not as expected. I have 1 pair I can use. I have been emailing since the beginning of the month. Is there a way to expedite this quicker and stop asking the same questions over and over. Order # 80826101420492. Replace the same exact broken ones neon 05 ,replace the Gradient black ones with wrong lens,honor the ones not as expected per your policy.

A: Dear Jacquelyn, We would like to tell you that color of Shiney TR902296 is correct. if you are not satisfied with it, we can offer you a $55 coupon. Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees. Would you please tell us whether you can accept it? About glasses#Neon05 59045,we can remake glasses for you. About glasses#Gradient 9123, we can make the eyeglasses for you, but we suggest you to choose other different frame.

n_ronalds Time: 2026-09-21 02:20

Q: Never purchased glasses this way, not sure how I organise a script? Do I just ask my optometrist for it?

A: Dear n_ronalds, We would like to tell you that you can get the prescription from your optometrist.

emmalineriley Time: 2026-09-20 16:02

Q: I got my glasses, but I do not like them. I don't think the prescription is correct, but I entered it correctly. I see worse when I put them on. I simply do not think this is a good product. I would like to return and get a refund.

A: Dear Emmaline Riley, We completely understand how frustrating this is, and we want to do everything we can to figure out exactly what\'s going on. To help our optician team accurately diagnose the issue, could you first let us know if you have a previous pair of glasses made with this exact same prescription? If you do, would you mind taking two quick photos for us? First, put on that old pair of glasses and take a clear photo of you wearing them Second, put on the glasses you purchased from us and take another clear photo This will allow us to carefully compare the fit, alignment and prescription accuracy, which will help us resolve this for you as quickly as possible. And would you please tell us whether your correct PD value is 63 ?

Gail Stryker Time: 2026-09-20 12:52

Q: Why are there no +0.25 on cylinder. Trying to input my rx

A: Dear Gail Stryker, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

tatchic96 Time: 2026-09-20 10:47

Q: I wanted to sign up for VIP to wave shipping fees of purchases over $29 and it says get the benefits immediately but the order I have is still showing a shipping fee why is this

A: Dear Cisca Reza, Could you please let us know which order your VIP card was purchased in?

msedmunds Time: 2026-09-20 09:32

Q: How do I submit the photo to you?

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

Katherine Juchemich Time: 2026-09-19 20:23

Q: Previous orders? I want to rebuy something I had

A: Dear Katherine Juchemich, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-4269.html

ssnlndsy Susan Time: 2026-09-19 18:55

Q: I need to change one of the numbers on my prescription

A: Dear ssnlndsy Susan, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ssnlndsy Susan Time: 2026-09-19 18:54

Q: I just realized that something happened and I need to adjust my prescription on the 3 pair of glasses I just ordered

A: Dear ssnlndsy Susan, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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