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 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.
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Consulting Servive Center

Christina Bergt    Time: 2026-09-28 10:33
Q: I received an email saying that my glasses had been shipped. I paid extra to expedite shipping. Four days later & the tracker says that they are still awaiting the package. Please update me on the status, I need to have them by October 7. thank you
A: Dear Christina Bergt, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Merilee Wright    Time: 2026-09-28 10:20
Q: I was overcharged on my order - the 3 glasses cloths are $.95 cents each and you charged me $5.95 each - can you please correct my invoice
A: Dear Merilee Wright, We are sorry to hear that,please don\'t worry, we will refund you price difference $15
Debbi Wilson    Time: 2026-09-28 10:04
Q: Can you tell me when my glasses will be shipped Order 80926201050289
A: Dear Debbi Wilson, We are sorry for the delay, we will ship your order out this week.
Cynthia Satney    Time: 2026-09-28 04:31
Q: How do I go about selecting photochromic / transition lenses when placing an order for prescription glasses?
A: Dear Cynthia Satney, We would like to tell you that you can choose photochromic tint in \"Lens Type\".
Feliz Grissy    Time: 2026-09-28 03:30
Q: 20926140902453 How is that possible? I placed this order on September 14th, so why was I allowed to purchase and pay for an item that you don’t even have available? I’ve been waiting all this time for my order, and no one even contacted me to let me know that the lens was unavailable. If I hadn’t reached out myself, I would still be waiting without knowing what was going on. This is extremely frustrating and completely unacceptable. At this point, I need a full refund immediately. Unfortunately, after this experience, I do not consider your company reliable at all.
A: Dear Feliz Grissy, We are sorry for this, we will cancel your order and will refund you money.
Evi    Time: 2026-09-28 02:08
Q: Hello, I would like to order 3 pairs with the special promo but I'm from Belgium and I can't figure out my prescription. Could you help me please?
A: Dear Evi, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
marianeveah45    Time: 2026-09-27 22:00
Q: What if my prescription doesn't have a PD value
A: Dear marianeveah45, If you don\'t know your PD,please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .
mytmy23 Myesha    Time: 2026-09-27 19:03
Q: Issue with Order #20926051438258 ? 2 Blurry Pairs Hi Wherelight Team, I recently received my order (#20926051438258). While two of the pairs work perfectly fine and my vision is crystal clear, the other two pairs are super blurry and unwearable. Since all four pairs were ordered using the exact same prescription, it seems like there may have been an error in manufacturing, lens alignment, or Pupil Distance (PD) placement on these specific frames. The affected items are: Frame 1: Candice (6194) Frame 2: Legendary How can we resolve this? Please let me know how to proceed with returning these two pairs for a correct replacement or a refund. Thank you, Myesha Williams
A: Dear myesha Williams, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
mytmy23 Myesha    Time: 2026-09-27 19:03
Q: Issue with Order #20926051438258 ? 2 Blurry Pairs Hi Wherelight Team, I recently received my order (#20926051438258). While two of the pairs work perfectly fine and my vision is crystal clear, the other two pairs are super blurry and unwearable. Since all four pairs were ordered using the exact same prescription, it seems like there may have been an error in manufacturing, lens alignment, or Pupil Distance (PD) placement on these specific frames. The affected items are: Frame 1: Candice (6194) Frame 2: Legendary How can we resolve this? Please let me know how to proceed with returning these two pairs for a correct replacement or a refund. Thank you, Myesha Williams
A: Dear myesha Williams, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Myesha Williams    Time: 2026-09-27 19:02
Q: Issue with Order #20926051438258 ? 2 Blurry Pairs Hi Wherelight Team, I recently received my order (#20926051438258). While two of the pairs work perfectly fine and my vision is crystal clear, the other two pairs are super blurry and unwearable. Since all four pairs were ordered using the exact same prescription, it seems like there may have been an error in manufacturing, lens alignment, or Pupil Distance (PD) placement on these specific frames. The affected items are: Frame 1: Candice (6194) Frame 2: Legendary How can we resolve this? Please let me know how to proceed with returning these two pairs for a correct replacement or a refund. Thank you, Myesha Williams
A: Dear myesha Williams, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
elisaatellez    Time: 2026-09-27 15:02
Q: Hi my glasses cracked out of nowhere I just had them on my face and the frame cracked. I would like to see if I could please get a refund or 50% off another frame?
A: Dear Elisa Tellez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Jessica Atalla    Time: 2026-09-27 11:39
Q: My order says it was delivered by usps, but I never received it.
A: Dear Jessica Atalla, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:22 pm on September 25, 2026 in PORTLAND, OR 97213. Do you check your mailbox ?
Lisa Monteith    Time: 2026-09-27 10:49
Q: I do not have access to the address my most recent order went to. I had to get my real estate agent to pick up my order previous to this one. I changed my address in the address book, I don't know why this recent order is going to the old address... maybe PayPal error??? I need to cancel the recent order or have it rerouted to the new address.
A: Dear Lisa storey, We would like to tell you that we have corrected it for you
Lisa Monteith    Time: 2026-09-27 10:46
Q: HELP my recent order says it is going to my old address and I had updated the new address in my address book. What can I do??? I need to cancel it and reorder it to my new address???
A: Dear Lisa storey, We would like to tell you that we have corrected it for you
Lisa Monteith    Time: 2026-09-27 10:45
Q: Help I think my most recent order is going to the wrong address. It says it is going to 11 wood field crescent but I CHANGED my address to 129 harvest oak circle ne t3k4s6 Calgary ab.... can it be rerouted or cancelled?
A: Dear Lisa storey, We would like to tell you that we have corrected it for you
Vilmaris Alvelo    Time: 2026-09-27 10:20
Q: Greetings, I placed my order with speedy delivery. She arrived at the mail premises and indicated that she was returned due to insufficient address. My address is correct, but it was still the return order and I haven't received my glasses. What can we do to solve this problem? This is the number to follow order 9305520842400000305406. And this is the order number: 80926071053175
A: Dear Vilmaris Alvelo, Would you please double check the address you filled below ? Is it correct ? Urb Estancias de La Fuente 145 calle Nardo,Toa Alta,PR,00953
chrisbiddle12    Time: 2026-09-27 09:41
Q: Need to change shipping address to 1110 oak ct apt B dunedin FL 34698
A: Dear Violet Russo, We would like to tell you that we have corrected it for you
Tanesha    Time: 2026-09-27 09:05
Q: I believe I should be reimbursed for my shipping fee based on the fact that my order arrived very late and I was not informed about a delay until I inquired myself. The shipment did not arrive in time for me to use as intended. Also one item in my order :clip on 005, does not fit well. The clip-ons are askew and do not fit flush to the glasses and threatens to fall off with minimal to moderate movement. Instead of sending the item back fully, please offer me some kind of partial refund or discount. Thank you
A: Dear Tanesha Campbell, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. The shipping time is 14-18 business days. About glasses#clip on 005 2333T,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
charlotteljsmith    Time: 2026-09-26 19:34
Q: I paid for advance shipping just wondering when my glasses will be here
A: Dear charlotteljsmith, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Phyllis Brown    Time: 2026-09-26 19:21
Q: I had BOGO first I met both criteria I want both specials Please.
A: Dear Phyllis Brown, Could you please let us know which discount you would like to apply alongside the BOGO offer?
bomsaikity48    Time: 2026-09-26 16:32
Q: ZI have submitted glasses to order but I can’t find them
A: Dear Joan Mary, We would like to tell you that you can log in email account: bomsaikity48@aol.com to check the order. We would like to tell you that your order is being processed now.
Holly ODonovan    Time: 2026-09-26 15:10
Q: Hello, We wanted to send the biggest compliment to you!!!! We placed an order #20926021652168, and they are the absolute best glasses I have ever had!!!! I cannot express to you how much I love and appreciate the glasses, I can literally finally see!!!! They are cool, and fun, and they work the best of any I have ever ordered from any glasses seller ever before!!!!!! Keep up the exceptional work!!!! Your very, very satisfied customer!!!! Holly O'Donovan
A: Dear Holly ODonovan, thanks for your support !!!!
Ashley R    Time: 2026-09-26 13:21
Q: I received my order today. One pair is supposed to turn darker when in the sun and they do not.
A: Dear Ashley R, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Ashley R    Time: 2026-09-26 12:48
Q: I just got my order and one of my glasses should be photochromatic grey and it does not change colors in the sun.
A: Dear Ashley R, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
madhattersmother Leanna    Time: 2026-09-26 12:20
Q: I am supposed to have a credit? Where is the credit? I ordered glasses, they were not right, I was given a credit.
A: Dear Leanna, we would like to tell you that we have emailed the coupon code to your email address: madhattersmother@gmail.com and mothersbrewtea@gmail.com
judith    Time: 2026-09-26 10:23
Q: hi, I placed an order on 9/12/26 shipped 9/18/26 and haven't received. Order #20926121833440.
A: Dear judith, We would like to tell you that we have shipped your order out. Your item departed USPS facility in PHILADELPHIA PA DISTRIBUTION CENTER on September 28, 2026 at 2:55 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596313113755
Freddy    Time: 2026-09-26 00:32
Q: Hi I want to know if you deliver to Perth Western Australia please
A: Dear Freddy, yes, we can ship to Perth Western Australia
Temitayooyebamiji07    Time: 2026-09-25 19:17
Q: I need to return all 3 orders. Both glasses are too small for my daughter, and mine is tested for 2 days but nothing is photochromic in it. I drove and walked around in the sun but no transition whatsoever. I'm really sad about it al.
A: Dear Adenike Oyebamiji, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
jjoey90011    Time: 2026-09-25 18:55
Q: I would like to update my address on my glasses I ordered before it processes, but I can’t seem to figure out where or how to do so..
A: Dear Jessie Galvan, We would like to tell you that we have corrected it for you
jjoey90011    Time: 2026-09-25 18:42
Q: Change address on order
A: Dear Jessie Galvan, We would like to tell you that we have corrected it for you
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