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Laura Time: 2026-10-06 06:35

Q: My order, #20926241053446, has not shipped yet but another pair i ordered after that one is arriving today. Is there anything wrong with the order or is it still being processed. Thank you for your help.

A: Dear Laura, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

fabbyhierro Time: 2026-10-06 05:49

Q: My order number 80926240819468 Why is my order taking so long? I’ve ordered from other companies before, and they don’t take this long. My order has been processing for more than two weeks now, and this is too much. My order is…

A: Dear fabiola Hierro, We are sorry to tell you that the frame#VogueBox LJD58097 floral is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

Maston Aida Time: 2026-10-06 04:46

Q: Checking on my order

A: Dear Maston Aida, We would like to tell you that we have shipped your order out. The tracking information shows that it was delivered. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50326227202&requester=WT/trackdetails

Renee Stephii Time: 2026-10-05 18:16

Q: I paid for advanced shipping and its been over a week and my order is still processing.. why am i not getting any updates on my order?

A: Dear Renee Stephii, Please don\'t worry, we will ship your order out this week.

auntieashley1228 Time: 2026-10-05 18:09

Q: I entered the incorrect address. Can I update it?

A: Dear Ashley Laufenberg, Please don\'t worry, we will redeliver it to you.

auntieashley1228 Time: 2026-10-05 17:48

Q: I placed an order but mistyped my address. I submitted a request to update the address but it never updated. I’m looking to see if my order can be resent to the correct address. 1813 summit ave Waukesha, WI 53188

A: Dear Ashley Laufenberg, Please don\'t worry, we will redeliver it to you.

cassy_north Time: 2026-10-05 14:57

Q: Hi, I meant to add two accessories to my order. Is there any way they can be added to my order using my points too? Order #21026051129070 accessories are poole glasses chain gold starry glasses chain

A: Dear carrie kramer, Do you have photos of them ?

Tiffany Pratt Time: 2026-10-05 14:50

Q: I was wondering how come my order still says processing? I have ordered with this company before and it was pretty fast so I was just wondering

A: Dear Tiffany Pratt, We would like to tell you that we will ship your order out this week.

Richard Santiago Time: 2026-10-05 14:33

Q: Recibí el pedido los espejuelos me quedaron exageradamente grandes y se me caen no me ajustan nada

A: Dear Richard Santiago, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Rashell M. Time: 2026-10-05 13:58

Q: Hello, I am checking on both of my orders. 80926231930251 and 80926231917244. Where are they?

A: Dear Rashell M, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock, so your orders are delayed, do you want to change other different frames ?

mayaalbuerne Time: 2026-10-05 13:44

Q: Hello, I placed an order with express shipping on the 24th of September, it is now the 4th of October and it hasn’t even shipped yet. I paid an extra $20 almost for it to arrive within 9 business days. Tomorrow will be the 9th day and again it has not shipped. I would still like to receive my package but is there any compensation that I may receive for this unfortunate situation

A: Dear mayaalbuerne, Ok, we will process your order and will rush order for you.

missery2 Time: 2026-10-05 13:03

Q: Hello how will I know if the eyeglasses I choose will fit properly

A: Dear customer, A great way to check if the frame will fit properly is to compare its dimensions with your existing well-fitting glasses. You can find the frame size marked on the inner temple of your current glasses, usually shown as three numbers: lens width, bridge width and temple length. Match those measurements against the size listed on our product page. If they are close, the new frame should have a similar fit.

Molly Main Time: 2026-10-05 12:13

Q: What is taking so long for my package to ship? I paid for faster shipping

A: Dear Molly Main, We are so sorry for the delay. We are sorry to tell you that the frame#Lopsided 59248 white_black is out of stock temporarily, so your order is delayed,do you want us to ship other completed glasses out first ?

Shirley Simmons Time: 2026-10-05 11:47

Q: How can I reorder 2 pairs of glasses I purchased in January 2026?

A: Dear Shirley Simmons, We would like to tell you that you can choose glasses again .

Jamie Lopez Time: 2026-10-05 11:35

Q: Just checking for any updates on delivery. No updates in tracking for a little over 2 weeks

A: Dear jamie lopez, We would like to tell you that your item arrived at our USPS facility in BIRMINGHAM AL DISTRIBUTION CENTER on October 6, 2026 at 4:27 am. The item is currently in transit to the destination. You will receive it soon.

M Sue CC Time: 2026-10-05 09:36

Q: El pasado septiembre 14 realice una compra de unos espejuelos con número de orden 20926151730362 y al día de hoy no he recibido nada ni tengo status de la misma .

A: Dear Suhey Carmona, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 2:12 pm on October 6, 2026 in CAGUAS, PR 00727. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125251290

sammifaye11 Time: 2026-10-05 08:46

Q: If I place an order today when will they arrive

A: Dear customer, We would like to tell you that you can check the production time and shipping time here: https://www.wherelight.com/helping/faq?pinfo=2-3 https://www.wherelight.com/helping/faq?pinfo=2-4

amyrdh1975 Time: 2026-10-05 08:42

Q: Please cancel my order I accidentally ordered wrong glasses

A: Dear customer, Ok, we will cancel your order and will refund you money.

Kathrine Newsom Time: 2026-10-05 05:29

Q: Hello! It’s been 12 days since I purchased my glasses and the status still reads as processing. Do you know when they will be shipped? I did pay extra for advanced shipping thank you.

A: Dear Kathrine Newsom, We are sorry to hear that,but would you please tell us order number first ?

virginiasnyder38 Time: 2026-10-05 03:59

Q: How long till order number 20926301314145 will be shipped out

A: Dear virginia snyder, We would like to tell you that we will ship your order out next week.

K9 grooming service Devine Time: 2026-10-05 00:01

Q: Still no order received 80926042022134 Please advise when I will receive my order Many thanks

A: Dear Devine, We have checked the tracking information and it shows that it was delivered. Do you receive it now ? https://www.dhl.com/cn-en/home/tracking.html?submit=1&tracking-id=CNDFY80926042022134

amyrdh1975 Time: 2026-10-04 20:08

Q: I need to cancel my order I accidentally sent the wrong order in I have several in my cart I wanted to order instead I accidentally deleted the wrong glasses out of my cart

A: Dear customer, Ok, we will cancel your order and will refund you money.

cgwhelch Time: 2026-10-04 13:44

Q: The left earpiece broke from my glasses last night. I would like a replacement pair please. Order# 20726280828470

A: Dear Christine Whelchel, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

sharitaw34 Time: 2026-10-04 11:56

Q: Hello I am emailing about my Order # 20926142240409. I have not received the Cora Glasses yet. The tracking status says it was delivered to my apartment mailing center. I've waited a few days and have still not been able to find the package. What steps should I take next?

A: Dear Sharita Wright, We are sorry to hear that,would you please double check the address below ? Is it correct ? 20 West 36th Street, Apartment 205 ,Kansas City,MO,64111

wheelermel81 Melissa Time: 2026-10-04 09:18

Q: I need to get on touch with customer service. I can’t chat with anyone. I am inquiring about an order. Please email me.

A: Dear Melissa Wheeler, Odette pink, Rex black, Ricky black are ok. And we are sorry to tell you that the glasses#Daryl are completed, so we can not change other frame for this pair. But we still can change the original Ricky to other frame, would you please tell us which new frame you want ?

wheelermel81 Melissa Time: 2026-10-04 09:11

Q: I want an update on when my glasses will be shipped. I have been in contact with you. I haven’t heard anything back. And my order has not changed.

A: Dear Melissa Wheeler, Odette pink, Rex black, Ricky black are ok. And we are sorry to tell you that the glasses#Daryl are completed, so we can not change other frame for this pair. But we still can change the original Ricky to other frame, would you please tell us which new frame you want ?

Phillip Schmidt Time: 2026-10-04 06:30

Q: I just want the cheap plastic lenses, i would be buying for style. but it says that they have writing all over the lenses? why? is that true? or are they just clear plastic lenses?

A: Dear Phillip Schmidt, Would you please tell us which frame you want to order ?

sweetiepie2283 Time: 2026-10-03 17:09

Q: I’m Confused by my order it says one is not paid but on my email confirmation it clearly states I paid for both

A: Dear Brandy Myers, We would like to tell you that your order#81026010855160 is being processed now. Please don\'t worry.

Sarah Time: 2026-10-03 10:32

Q: Order #80926201250245. I paid for advanced shipping. They were shipped on 9/29. However, they are still in Cary, NC 5 days later. Can you please assist? I’d also like to be refunded the advanced shipping costs.

A: Dear Sarah Chaffee, We would like to tell you that your item arrived at the USPS facility in GASTONIA, NC 28054 on October 5, 2026 at 6:33 pm. The item is currently in transit to the destination. You will receive it soon.

Sharon Richmond Time: 2026-10-03 08:48

Q: Greetings WhereLight Team, Unfortunately, both pairs of glasses from Order #20926071146164 are not working for me. I have been wearing them interchangeably in conjunction with my current glasses however I'm having a lot of trouble with depth perception and constant headaches. I absolutely adore both frames and would like to reorder both but without progressive lenses. Please let me know what my options are as soon as reasonably convenient. Thank you and do have a great day. Sharon Richmond

A: Dear Sharon Richmond, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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