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krisndelaware Krissii Time: 2026-09-13 12:07

Q: Hi I just received my glasses and the Rx is fine but the glasses themselves are very tight fitting and the frames are very heavy. I'm getting headaches from it squeezing my head and the glasses slide down my nose and weigh down my nostrils and it makes me feel congested. Can I please return them and get my money back?

A: Dear Krissii, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Rae Time: 2026-09-13 11:56

Q: I was looking for the frames that I had saved last week to see about ordering them with my prescription, but they seem to have disappeared from the website. The frames were Adele-Cat Eye Twilight Pink/Purple, but I can't seem to find them anywhere. Would you be able to help me. Any information would be much appreciated. Thank you so much. Most sincerely, Rae

A: Dear Rae, Do you have photo of this frame or know the name of this frame ?

Stacey Krulewich Time: 2026-09-13 10:18

Q: My shopping address for order 80926131009588 is incorrect. I no longer live in Jessieville AR and have moved back home to 13509 Lowell Ave, Grandview MO, 64030 USA Please update my order. I love your glasses and am excited to get them. Stacey Krulewich

A: Dear Stacey Krulewich, We would like to tell you that we have corrected it for you

Stacey Krulewich Time: 2026-09-13 10:12

Q: My shipping address is incorrect. I need to change it to 13509 Lowell Ave Grandview Mo 6403o

A: Dear Stacey Krulewich, We would like to tell you that we have corrected it for you

Louise Fournier Time: 2026-09-13 09:12

Q: Can I be charged with Canadian funds

A: Dear customer We are sorry to tell you that we only support USD .

Tanesha Time: 2026-09-13 08:24

Q: Hello. I'm very disappointed that I wasn't informed that item I ordered was out of stock until after I inquired about my shipping. I should have been given that option way sooner. With all of that said I see that the item was processed and the shipper is still awaiting the package. You promised a rush on my item once it was shipped. I'm expecting my package by September 17th so I can take them with me on vacation. Can I know why this the shipper has been awaiting the package for the past several days instead of the rush you promised? I don't see a rush

A: Dear Tanesha Campbell, We are sorry for the delay, your order has been completed and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596311723383

Xavier Pilsudski Time: 2026-09-13 07:54

Q: Order 20726140618506 branch got unscrewed/broke on both pairs

A: Dear Xavier Pilsudski, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Cierra Keene Time: 2026-09-13 07:28

Q: I need to return the glasses they don’t fit my son

A: Dear Cierra Keene, We are sorry to hear about this issue. To help us better understand the problem, could you please have your son try on the glasses and send us a photo showing how the frame does not fit him?

Cierra Keene Time: 2026-09-13 07:27

Q: The glasses are too big for my son. I would like to return them. Cierra Keene

A: Dear Cierra Keene, We are sorry to hear about this issue. To help us better understand the problem, could you please have your son try on the glasses and send us a photo showing how the frame does not fit him?

John Time: 2026-09-13 03:14

Q: Do you ship to Anchorage Alaska?

A: Dear John, We are sorry to tell you that we don\'t ship to Anchorage Alaska.

Kira Crozier Time: 2026-09-12 15:31

Q: I need to update my email for this account, is there a way to update my account information?

A: Dear Kira Crozier, Would you please tell us the new email address ?

pakeha1972 Time: 2026-09-12 13:07

Q: Order: 20926090315483. This order should should have the same PD for both glasses which is L 31 R 31. Please change accordingly. Kind regards

A: Dear customer, We would like to tell you that we have corrected PD values

Annerys Abreu Time: 2026-09-12 12:44

Q: Hi my order not arrived?

A: Dear Annerys Abreu, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 4:25 pm on September 8, 2026 in HUMACAO, PR 00791. Do you check the mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125210754

Sonenthal Alec Time: 2026-09-12 07:42

Q: Hello I sent in a urgent request yesterday. Other# 80926111711391 I placed this order yesterday, still being processed. All three glasses need to have progressive lenses, the one what the Candace Frame I incorrectly ordered single vision. Can you update they to the same progressive lenses as the other two? Thanks Alec Sonenthal

A: Dear Sonenthal Alec, We would like to tell you that we have corrected it for you

Jossiana Guzman Time: 2026-09-12 05:16

Q: Hello! I placed an order with you on August 30th. I see from the order status that it was shipped on September 8th, but there is no further shipping information, and I cannot track it. I paid extra for expedited delivery instead of the free option, yet I can't even track the package. Could you help me and let me know when it is expected to arrive? Also, could you tell me the difference in delivery time between the free shipping and the economy shipping options? From what I can see, paying extra for faster delivery doesn't seem worth it; I know of other companies where you receive your order within two weeks without paying for expedited shipping.

A: Dear Jossiana Guzman, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on September 12, 2026 at 8:28 am. The item is currently in transit to the destination. Please don\'t worry, you will receive it soon.

Sonenthal Alec Time: 2026-09-11 23:11

Q: I just placed an order for three eyeglasses. I made a mistake on one of them ... It was ordered for single vision but need to be be progressive vision prescription like the other two. Can I either cancel and reorder or can you simply fix the incorrect one? ORDER #80926111711391 It is the Candace frames

A: Dear Sonenthal Alec, We would like to tell you that we have corrected it for you

Guzman Karol Time: 2026-09-11 18:04

Q: I'm got knee order off my glasses do you have an estimate time on the next set of glasses

A: Dear Guzman Karol, We would like to tell you that we will ship your order out this week.

Bennnie Richardson Time: 2026-09-11 16:32

Q: My last pair of glasses that I recently received are scratch and I need to return them for another pair

A: Dear Benny Richardson, Thanks for your understanding. We have issued a $55 coupon and have emailed you the code, you can check it in your email.

Aradia Pettell Time: 2026-09-11 11:23

Q: Hi, I see the label was created two days ago, can someone please put my package in the mail box to be picked up before the weekend? ???? lol

A: Dear Aradia Pettell, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

McNulty Eula Time: 2026-09-11 10:04

Q: I want to add the $10 membership to my order

A: Dear McNulty Eula, Sorry, do you mean you want to apply $10 coupon to your order# 80926111000106 ?

Laicy Duncan Time: 2026-09-11 09:45

Q: Why are my glasses taking so long to arrive?

A: Dear Laicy Duncan, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of September 13, 2026 at 3:15 pm, it is currently in transit to the next facility. You will receive it soon.

cinimon imondi Time: 2026-09-11 07:35

Q: I am so pissed off ! recieved my order and im missing one pair of glasses all together and the 3 glasses that are the same they all give me an immeditate headache n knock my eye /vision off what did u put in ???!! Multihue (59236) red Single Vision....is the problem glasses !! and im missing totally! this one wtf! Art.No 59236 Color green Count 1..and to remind u i contacted u because the order took way to long and was told then there were missing frames YET never told me which ones AND i was never told which ones AND even more i was told (in the email) that theglasses were found? and the order was completed BUT that wasnt true its not here! and the red dot glasses holy cow the only glasses that mess my eyes up and i was excited about! come onnnnnnn! order # Order Number: 80826151212159

A: Dear cinimon imondi, We are sorry to hear that,would you please tell us which pairs are your glasses ?

Carol Payne Time: 2026-09-11 07:25

Q: Order# 20826260729000, the lenses are not as thin as expected. I ordered Premium High index 1.71. Can I return these for you to fix?

A: Dear Carol Payne, We are sorry to hear that,would you please tell us which index of lenses you wore before ?

Briana Ireland Time: 2026-09-11 07:19

Q: Hello. The tracking number given for DHL says that there is no record of that tracking number. Can you please help so I can track my package

A: Dear Briana Ireland, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Tanesha Time: 2026-09-11 06:50

Q: How are you guys just telling me that now when I ask about my delivery? Instead of letting me know that from the very beginning? What kind of practice is that I also ordered more than one frames so I also have no idea which frames you are talking about. This is totally unacceptable

A: Dear Tanesha Campbell, We are sorry for the delay, your order has been completed and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596311723383

arroyojordan.ariana Time: 2026-09-11 06:30

Q: Order# 20826311100471 I received an email stating that the frame#VogueBox is out of stock temporarily, so my order is delayed and that you will ship your order out asap when it comes back. Do you guys a specific time frame for out of stock - restock? The answer is very vague, will it be days, weeks or months? Do you have a specific restock day? I was also wondering why the other glasses don't ship since they aren’t out of stock. Is it necessary to hold the whole order because 1 item out of the 4 ordered is out of stock? My current glasses are broken and taped up so I was waiting on them and now I don't have a definitive timeframe. Could it be possible for the other 3 glasses be shipped first? When I purchased them they appeared in stock, I was not made aware that specific frame wasn't available or I would have chosen another one. Thank you for all your help clarifying this, Ariana Arroyo

A: Dear ariana, We are sorry to tell you that we don\'t know the accurate time , but do you want us ship other completed glasses first ?

diane.hope.pearl Time: 2026-09-11 02:41

Q: Hello, My order has been processing but I just wanted an update on possible delivery time. Order 80826240430191

A: Dear Diane Pearl, We would like to tell you that we will ship your order out this week.

marshsamantha00 Time: 2026-09-10 23:00

Q: Order number 80826240801062 Please tell me where my order is? Thank you

A: Dear S Marsh, We would like to tell you that we will ship your order out next week.

Mariana Zepeda Time: 2026-09-10 20:53

Q: Can you please expedite my shipment?

A: Dear Mariana Zepeda, We are sorry to tell you that the frame#Original038 H00623 red_black and the frame#Duet 59224 purple are out of stock temporarily, so your order is delayed,we will rush order for you when they come back.

Beth Powers Time: 2026-09-10 18:20

Q: I need you to all me at 276-210-3708

A: Dear Beth Powers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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