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Ragan Young Time: 2026-06-20 07:36

Q: My order has been sitting in the local GoFo shipping office since 6/16/26. It states "Hold for Instructions requested". What's going on? Can I please have my glasses that I paid extra for advanced shipping.

A: Dear Ragan Young, We are sorry to tell you that your package might be lost in transit, do you want us to remake order for you ?

Lisa Chambers Time: 2026-06-19 23:42

Q: Hello, I’m checking about order 80126300049458 because I have not received it. Please can you help with this? Thank you, Lisa Chambers

A: Dear Lisa Chambers, We are sorry to hear that,but are you sure that the correct order number is 80126300049458 ?

shawthefamily Time: 2026-06-19 23:07

Q: A pair of my glasses fell off my face and the armband snapped. How do I get that fixed or is it under warranty?

A: Dear Angela Shaw, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Hollins Time: 2026-06-19 14:42

Q: Hello, are the polarized lenses UV blocking?

A: Dear Sarah Hollins, Yes, our polarized lenses have UV blocking.

jjackson12350 Time: 2026-06-19 14:35

Q: My glasses came in and they’re broke

A: Dear Janeen Jackson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jjackson12350 Time: 2026-06-19 14:32

Q: I received my glasses and they are broke

A: Dear Janeen Jackson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

atthehairnet Kerri Time: 2026-06-19 14:24

Q: Hello I finally received my glass three of them feel like the lense is off … like the reading part on the bottom is too low I have to pick the glasses up to read only the grey pair are good .

A: Dear Kerri, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Megg Jacobs Time: 2026-06-19 13:09

Q: Hi I paid for the fasting shipping and since the 16 it has said label created waiting for shipment. Is it stuck in limbo?

A: Dear Megg Jacobs, We have checked the tracking information and it shows that you will receive it today.

Janis Time: 2026-06-19 13:09

Q: Can you tell me if in my rx I have prism. Are you able to accommodate my rx. Thank you janis

A: Dear Janis, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

scorpiolil13 Time: 2026-06-19 12:28

Q: my glasses arrived broken

A: Dear Liliana Carmona, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cassandra Chavez Time: 2026-06-19 10:50

Q: how can i submit photo of broken glasses

A: Dear Cassandra Chavez,We would like to tell you that you can email picture to our email address : service@mail-wherelight.com

Angel Williams Time: 2026-06-19 10:00

Q: Good morning I would like to return my marble glasses I just purchased for a different style

A: Dear Angel Williams, We are sorry to hear that,would you please tell us the reason why you want to return Allegra first ?

Camille Time: 2026-06-19 06:27

Q: Order #: 80526301229591 - This is my second order, which contains three additional pairs of a style I already ordered (Hestia). The "green" pair is so wide/large that it literally slides off my face, and I'm unable to wear them. Additionally, I paid extra to have all three include Photochromic Lenses; however, NONE of the three transition in the sun at all. This is very frustrating, as I have spent a lot of money on glasses with this company, trusting that the quality of my second order would match the quality of my first. How can we resolve this? I do not want to merely get 50% back on my order - or a discount on a future order. These glasses were too expensive to not be able to wear.

A: Dear Camille, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Victoria Smith Colon Time: 2026-06-19 04:55

Q: Wrong address on recent order, correct address is 729 Twin Brooks Ct Marietta, Ga 30067

A: Dear Victoria Smith Colon, We would like to tell you that we have corrected it for you

Thomas Quapp Time: 2026-06-18 20:45

Q: Guten Morgen, geht meine Bestellung so in Ordnung, oder gibt es Schwierigkeiten. Dankesch?n

A: Dear Thomas Quapp, Sorry, would you please tell us the order number first ?

Cortney Hulse Time: 2026-06-18 15:25

Q: My glasses said shipped on 6/15 I paid the extra to get my glasses here why aren't they here???

A: Dear Cortney Hulse, We would like to tell you that you will receive it tomorrow.

Beverly Winstead Time: 2026-06-18 10:07

Q: I gave the wrong PD when I order my glasses. Can you fix this before you mail them to me. The correct PD is 32.5 right eye and 33.5 left eye

A: Dear Beverly Winstead, We are sorry to tell you that we have shipped your glasses out, so we can not change the PD value for you now. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

nmorris0910 Nichesha Time: 2026-06-18 09:08

Q: How do I submit the picture of me with the glasses that is too small.

A: Dear Nichesha, We would like to tell you that you can email picture to our email address : service@mail-wherelight.com

Cortney Hulse Time: 2026-06-18 05:43

Q: My order is showing that it hasn't been picked up yet but was shipped out on the 15th of this month?

A: Dear Cortney Hulse, We would like to tell you that you will receive it tomorrow.

MONETIA GIDNEY Time: 2026-06-18 03:38

Q: Will I receive my order by June 25th.. I leave for a trip on June 26th. Order # 80626141027375

A: Dear Monetia Gidney, We are sorry to tell you that we will ship your order out tomorrow. So you can not receive it by June 25th. Sorry for this.

Brian Amaral Time: 2026-06-17 20:31

Q: Order 80626172021408: I need to update the shipping address. I now live at 6871 Ames Rd Apt 918, Parma, OH 44129

A: Dear Brian, We would like to tell you that we have corrected it for you and you can check the picture below.

tracybrown Time: 2026-06-17 12:06

Q: How do I order computer glasses?

A: Dear tracybrown, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jen Time: 2026-06-17 12:05

Q: My glasses say they have shipped but the tracking hasn't been updated since the 12th. Order 80626071748172 Thank you

A: Dear Jen, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on June 17, 2026 at 11:24 pm. The item is currently in transit to the destination. You will receive it soon.

Ashley S Time: 2026-06-17 10:09

Q: I am trying to order prescription sunglasses, but I am NEVER given an option to add tint or photochromic lenses. Do you just not do prescription sunglasses?

A: Dear Ashley S, Would you please tell us which frame you want ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kanyce Martin Time: 2026-06-17 08:59

Q: I need to change the shipping address on my order

A: Dear Kanyce Martin, We would like to tell you that we have corrected it for you

molliet1959 Time: 2026-06-17 06:44

Q: Do you offer men’s glasses?

A: Dear customer, You can find them here: https://www.wherelight.com/eyeglasses/men

nmorris0910 Nichesha Time: 2026-06-17 06:41

Q: Hey I ordered two pairs of glasses and I received it but one of them are children frames and they need to be returned. There is no refund button on the website. How can I return the glasses or exchange it?

A: Dear Nichesha BLAKE, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Marie Griffin Time: 2026-06-17 05:47

Q: Vip coupons not showing up on the account.

A: Dear Marie Griffin, Do you log in your correct email account: Mariesgriffin@gmail.com ?

Joan R Berrios Time: 2026-06-17 04:34

Q: HI I am looking for the blue and white chinoiserie eyeglass frames that you have. Can you pls send me the link?? I'd like to order them please.

A: Dear Joan R Berrios, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-5409.html

Stacey Loo Time: 2026-06-17 01:51

Q: Hello, I was wondering if I could cancel part of my order. My order number is 80626151747296. I’d like to cancel the black Althea frames with the progressive lenses. The reason is I get dizzy using progressive lenses and don’t need another pair. But I want to continue with the other two glasses in the order. Thank you

A: Dear Stacey Loo, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $19.19. So we will refund you the money $75.81. Would you please tell us whether you can accept it ?

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