Consulting Servive Center

A: Dear Beverley, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Laura Hufnagle, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Chelsy Jacobus, We notice that correct PD is 61 , the frame#Netis 185031 tortoiseshell color, the frame#Marianne 9190 tortoiseshell and the frame#Tamra 5580 gold can\'t make PD 61 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose three new frames in our website to match your correct PD 61? And let us know the name and color of new frame. Then we can change for you in the order. We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact us asap.

A: Dear lasheema clark, Could you let me know which type of lenses you need? We have four options with different applicable scenarios for your daily use: 1. Single Vision Distance Lenses (for myopia only) Suitable for customers under 40 who only have nearsightedness without presbyopia. Scenarios: Walking outdoors, driving, watching movies, seeing blackboards, viewing distant screens. This lens only corrects far vision. You need to take it off to read phones or books up close. 2. Single Vision Near Lenses (reading glasses for presbyopia) Suitable for middle-aged & elderly people with clear distant vision but blurry close-up sight. Scenarios: Reading books, scrolling phones, sewing, playing cards, checking paper documents indoors. It only works for near tasks; everything far away will look fuzzy when wearing it. 3. Bifocal Lenses Suitable for customers over 40 with presbyopia, who switch between far and near views frequently and prefer a cost-effective choice. Scenarios: Office work (glance at distant monitors & look down at files), daily shopping, short-distance driving, reading at home. The upper part sees far, the lower part sees near, with a visible dividing line on the lens. 4. Progressive Multifocal Lenses Suitable for middle-aged & elderly people with presbyopia who want a seamless look and all-distance vision without frequent glasses removal. Scenarios: All-day wear: driving (far), working on computers (intermediate), reading phones/books (near), cooking, painting, playing musical instruments. Gradual power change from top to bottom with no dividing line; covers far, intermediate and near vision.

A: Dear GLADYS EYLICIO, We are sorry to hear that,your package might be lost in transit, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

A: Dear W Deb, We are sorry to tell you that we can install the lenses on Moana. Concerning your case, we can offer you a $15 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Trina Pollman, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $20 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Danny Traljic, You can check the frames below: https://www.wherelight.com/eyeglasses/frames/rectangle-classic-eyeglasses-4381.html?color=black https://www.wherelight.com/eyeglasses/frames/rectangle-sports-eyeglasses-4850.html?color=yellow https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-2984.html?color=black

A: Dear Angelia Mcninch, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Tambre Phillips, Ok, we have returned points.

A: Dear Ruth Velazquez, We are sorry to tell you that the recommend PD value on our website is not very accurate. The smallest PD that #Twinkle P5033 black can make is 62. Would you please choose other smaller frame ?

A: Dear Yadira Hernandez, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear leislmccrea leisl, We would like to tell you that we will ship them out this week.

A: Dear Joyce Anderson We would like to tell you that you can use your points follow these steps: 1. you can log in your account . 2. Click \"My order\" 3. Find \"Points Mall\" and choose something you like。 Before you redeem the frame with your reward points, please confirm that this frame is compatible with your correct pupillary distance (PD) and can be properly fitted with your prescription lenses.

A: Dear kat taylor, Ok, we will delete your account.

A: Dear Ruth Velazquez, yes, we sent this email to you. Please email us the new frame name and frame color you want.

A: Dear Kayla Beamish, Sorry, we will ship your order out this week.

A: Dear Loretta Maroney, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Michael Boyle, We are sorry to hear that,would you please tell us the reason why you want to return glasses ?

A: Dear Karina Membreno, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Iya Cummings, For black pair,would you please try to adjust the frames by yourself first ? You can use a hair dryer for 30 seconds to heat the part of the frame . This part of the frame will soften. If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If you can not adjust them, please contact us as soon as possible. To loosen a tight eyeglass frame, gently bend the temple arms (the sides that go behind your ears) outward, away from your head. If the frame is too tight on your nose, you can either widen the nose pads (if adjustable) or consider frames with a wider bridge. Here\'s a more detailed breakdown: 1. Check the Fit: Determine if the tightness is at the temples (sides that go behind the ears) or on the nose bridge. 2. Adjust the Temples: Heating: If you\'re adjusting plastic frames, warm them gently in warm water for 30-60 seconds to make them more pliable. Bending: For tight temples, gently bend the temple arms outward, away from your head, at the curve that sits over your ear. For loose temples, bend them inward. Test and Repeat: After each adjustment, put the glasses on and check the fit. Repeat as needed. 3. Adjust the Nose Pads (if adjustable): If your frames have adjustable nose pads, widen them if they are too tight or pinch your nose. If the frames slide down your nose, bend the nose pads inward. For Jelly, concerning your case, you can choose a new smaller frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Danielle Williams, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Isabel Soto, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Vanessa Garabedian, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kim Boughambouz, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301336241

A: Dear yiseniasoto, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301432196 We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Aubree Taylor, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Ouellette Jason, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Jennifer Vincent, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Kaitlin Chester, We have checked the tracking information and it shows that your package has arrived at Facility,Greensboro, NC, United States. You will receive it tomorrow.