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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

smariet88 Sable    Time: 2026-02-21 11:15
Q: Having trouble with my Fsa. The site won’t take my visa/Fsa which is fine I’ll just submit a claim, but I need a physical address to do so. is this something you can help me with? Surprised it wasn’t in the FAQ.
A: Dear Sable Torres, Our factory is located in China, is that ok ?
Maritza Rodriguez    Time: 2026-02-21 11:14
Q: Hello Wherelight, I just submitted an order for new eyeglasses, I was comparing it with my past order and on the new order it never asked me to include an "ADD" in my prescription that it is already saved. It's possible to update my order and include an "ADD" of 2.50 in both eyes to my new order? Or the order needs to be cancel and make it again? Thank you in advance.
A: Dear Maritza Rodriguez, Sorry, do you mean that you want progressive lenses ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Jascy Hamilton Brown    Time: 2026-02-21 09:26
Q: I would like status of my order 80226101702544. It’s been 11 days of processing, that seems a little long.
A: Dear Jascy Hamilton Brown, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Mignaliz Sandino    Time: 2026-02-21 06:49
Q: Hello, I am contacting you to request an update regarding my order. It has been showing “processing” for some time, and I would appreciate any information about its current status. Thank you.
A: Dear Mignaliz Sandino, We have checked your order and we would like to tell you that we will ship your order out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Linda Saldana    Time: 2026-02-21 05:44
Q: 80226090857128 order was February 9. Still processing? When will it get shipped? Taking too long.
A: Dear Linda Saldana, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Mignaliz Sandino    Time: 2026-02-21 05:44
Q: Hello, I am contacting you to request an update regarding my order. It has been showing “processing” for some time, and I would appreciate any information about its current status. Thank you.
A: Dear Mignaliz Sandino, We have checked your order and we would like to tell you that we will ship your order out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
Linda Saldana    Time: 2026-02-21 05:43
Q: 80226090857128 order February 9. Still processing? When will I get me order? Taking too long.
A: Dear Linda Saldana, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
myshelasia     Time: 2026-02-20 20:25
Q: CORRECT ADDRESS I GOT A ORDER PRIOR TO THIS ONE. I NEED MY GLASSES TO SEE. THIS IS RIDICULOUS. HOW LONG NOW?
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.8280 Geneva Pointe Drive, Apartment 113 ,Elk Grove,CA,95624,US
Mary Lewis    Time: 2026-02-20 19:04
Q: Re: Order# 20226201853281 May I have a receipt with your Business Number for my FSA please? Thank you!
A: Dear Mary Lewis, We would like to tell you that we have emailed you receipt.
Stephanie maes    Time: 2026-02-20 18:00
Q: I never received my order #Order #20226021446006 can someone let me know why? thanks, stephanie maes
A: Dear customer, We have checked your order and we are sorry to tell you that you filled incorrect zip code in the order, so your package is returned. We have corrected zip code in your order and we will redeliver package to you when we receive it.
Camilla Thomas Sutton    Time: 2026-02-20 17:37
Q: I received my glasses yesterday and the frame is totally different from the picture on your website. I would like a refund.
A: Dear Camilla Thomas Sutton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Ashli Dobbs    Time: 2026-02-20 15:38
Q: I recently purchased the Avram frames, which arrived today. Unfortunately it is slightly malformed, and they sit crooked on my face. The earpiece and hinge on the right side is mounted at an angle which makes vision uncomfortable and makes wearing the frame unpleasant.
A: Dear Ashli Dobbs, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number first ?
Smith Cheryl    Time: 2026-02-20 11:38
Q: Order #80226201107195I did not receive an order receipt sent to my email after placing order today. Smithcheryl574@gmail.com. Please send that receipt to email above. Thank you kindly.
A: Dear Smith Cheryl, We would like to tell you that we have emailed you the receipt.
Karen Musselman    Time: 2026-02-20 11:17
Q: Order 20226201025498. Good morning. I just paid for my glasses. Please add these to the prescriptions: Reading Glass Charm (H01217) Add +1 and Single Vision Bettye 58098 +2. Let me know if I need to pay extra. Thanks again for all your wonderful help and service. Karen Musselman.
A: Dear Karen, We would like to tell you that we have corrected it for you
berdean.foster     Time: 2026-02-20 10:10
Q: Hi! How do I handle things if my prescription isn’t perfect? I’m not able to focus clearly, sense lightheadiness. Thanks ????
A: Dear Berdean Foster, We are sorry to hear that,would you please tell us which pair has problem ?
shawndrea Humphrey    Time: 2026-02-20 10:00
Q: Hello the address for my order is incorrect I need it to be updated
A: Dear Shawndrea Humphrey, Would you please tell us your correct address so that we can change it for you ?
Ina Gbadebo    Time: 2026-02-20 09:26
Q: I paid for express shipment and still haven’t got my glasses
A: Dear Ina Gbadebo, We would like to tell you that we will ship your order out next week if everything goes well.
Whitney Davis    Time: 2026-02-20 08:45
Q: I need a receipt for my last order to submit to FSA
A: Dear Whitney Davis, We would like to tell you that we have emailed you the receipt.
austenterry63     Time: 2026-02-20 08:24
Q: I need to change the PD on the glasses I ordered. They are processing. I put 75, but it needs to be changed. My right eye is 36 and my left is 34.
A: Dear Austen Terry, We would like to tell you that we have corrected it for you
pinsformimi     Time: 2026-02-20 04:45
Q: Does Marcia come in medium size frame
A: Dear customer, Sorry, it is a large frame.
Nicole    Time: 2026-02-19 20:36
Q: My order seems stuck. It hasn’t moved in 4 days. Usually everything shows in the transaction log. The order number is 80226152218547. thank you
A: Dear Nicole, We would like to tell you that we will ship your order out next week.
lco9v0bfw    Time: 2026-02-19 18:59
Q: Please delete my account
A: Dear customer, Ok, we will delete your account.
lco9v0bfw    Time: 2026-02-19 18:58
Q: Please delete my account
A: Dear customer, Ok, we will delete your account.
Taia VanCleave     Time: 2026-02-19 15:17
Q: Hello, I’m trying to find out when my package will be delivered. If you know a date, please let me know, thank you!
A: Dear Taia VanCleave, We would like to tell you that we will ship your order out next week.
Jaclyn Sutton    Time: 2026-02-19 12:24
Q: I made my readers the wrong rx 80226181446572. I ordered just yesterday and have been trying to contact
A: Dear Jaclyn Sutton, We would like to tell you that we have corrected it for you
debielewis1     Time: 2026-02-19 11:38
Q: Hi just wondering if there's any updates on my order yet. Ordered on the 13/2/26 and nothing since.ThanksDebbie
A: Dear Debbie Lewis, We would like to tell you that we will ship your order out next week if everything goes well.
blessidpixie Pixie    Time: 2026-02-19 11:34
Q: On order 80226131004492 with the Odells glasses if it too late to change the tint from smoke grey to purple/pink
A: Dear Blessidpixie Pixie, We would like to tell you that we have changed the tint from smoke grey to purple/pink
chelseacruz461998    Time: 2026-02-19 10:46
Q: Hello ! Unfortunately yesderday when I ordered some glasses I accidentally put in the wrong address I really need to switch it to the right one you have my email and if anything my phone number is 845 776-9588 thank you!!!
A: Dear Chelsea Cruz, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?
Magee Vicky    Time: 2026-02-19 10:04
Q: Order number 80226091647525 How much longer for processing?
A: Dear Magee Vicky, We would like to tell you that we will ship your order out today.
sarah chapin    Time: 2026-02-19 09:47
Q: How long is the process to make glasses to then be shipped?
A: Dear Sarah Chapin, We would like to tell you that we will ship your order out next week.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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