Buy Prescription Glasses Online at Affordable Prices

miramorenalehua Time: 2026-01-14 09:47

Q: I had over 400 points and went to points mall to use them and they are gone

A: Dear customer, We would like to tell you that we have returned points to your account.

Alexandrea Chadwick Time: 2026-01-14 08:46

Q: Order#80126061933570 Could you please let me know why my basic lense order that I paid extra for fast shipping has been sitting in the same place finished for 6 days now?

A: Dear Alexandrea Chadwick, We would like to tell you that we will ship your order out this week.

Angela Greene Time: 2026-01-14 06:22

Q: What is the update and estimated time of delivery for the order placed on January 3, 2026?

A: Dear Angela Greene, We would like to tell you that your order is expected to be shipped out this week.

Michelle Time: 2026-01-14 04:56

Q: Average delivery time

A: Dear Michelle, About production time and shipping time, you can check here: https://www.wherelight.com/helping/faq And the shipping time exclude the production time.

tnewton509 Time: 2026-01-13 18:54

Q: Greetings. Is there any kind of warranty for the frames??

A: Dear customer, We would like to tell you that you can check our return policy here:https://www.wherelight.com/helping/faq

Julie Duran Time: 2026-01-13 18:46

Q: Do you take insurance? If not, do you give me all the information I would need to get reimbursement for my glasses?Thanks

A: Dear Julie Duran, You can try to use your insurance card to pay the order first. If it works, it means that you can use your insurance card on our website.

Alaias Perkins Time: 2026-01-13 18:12

Q: I cannot find a coupon code no where! What date was it sent for I can’t see it!?

A: Dear Alaias Perkins, We would like to tell you that we sent code to your email address: alaias.perkins@yahoo.com

missdizzys Time: 2026-01-13 18:10

Q: I don’t think the BOGO went through on my last order.

A: Dear customer, We would like to tell you that the bogo discount were applied to your orders successfully.

Sarah Iglesias Time: 2026-01-13 17:16

Q: Hi!! Do you guys still carry mirror lenses? They are the only ones I can use for the sun!!!

A: Dear Sarah Iglesias,We are sorry to tell you that we can not sell Mirror Lenses affacted by China\'s export control. So you can not choose that now. Sorry for this.

dara duke Time: 2026-01-13 15:10

Q: Order 20126011035558 How do I get a refund because I don't like the way it looks on me

A: Dear Dara Duke, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

dara duke Time: 2026-01-13 15:08

Q: 20126011035558

A: Dear Dara Duke, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Alexys Garcia Time: 2026-01-13 14:17

Q: Order went back to Wherelight due to address

A: Dear Alexys Garcia, Please don\'t worry, would you please double check the address you filled below ? Is it correct ? 4798 Farm to Market Road 2986 224,Gregory,TX,78359,US

Phyllis Brown Time: 2026-01-13 11:43

Q: Ordering error! U can process the correct order and refund me the difference. Would u expedite please? Confirm my new address and refund my difference. We have gone back and forth with this.Please if u can't please refund me this week

A: Dear Phyllis Brown, Would you please tell us whether you want a pair of glasses#Candice 6194 in tortoiseshell and a pair of glasses#Candice 6194 in black ?

Angie Y Time: 2026-01-13 11:04

Q: I tried to get the BOGO, but it didn't work. Please provide some assistance in processing the order. Thanks.

A: Dear Angie, We are sorry to hear that, would you please fill the code in the shopping cart and take a screenshot of your shopping cart to show us problem in details ?

myshelasia Time: 2026-01-13 10:54

Q: i need to get at least an exchange of product for 2 pairs of the 4 pairs I purchased. if I can get 2 pairs with 125 I am not sure of that unless the coupon BUY ONE GET ONE can be used as well with the voucher. Is that possible? I guess the part where it says dont worry if we are not satisfied with our purchase you, at wherelight will fix it. I feel I have been taken advantage of. I need to relace 2 glasses if you can ive me a voucher for 2 glasses that is ok progresive, photomacratic, anti fog and shatter resistance are what i need .

A: Dear customer, We are sorry to tell you that this coupon and other promo code can not be used in one order at the same time. But if you are not satisfied with $125 coupon, we can offer you a $135 coupon, is that ok ?

Jordan Herndon Time: 2026-01-13 10:19

Q: I have about 8 pairs of glasses from you guys that are damaged or broken in one way or another. I just want to know if I can exchange or send them in to be repaired?

A: Dear Jordan, We are sorry to hear that, would you please tell us order number first ?

Donald Quick Time: 2026-01-13 09:02

Q: I'm a bit disappointed my order hasn't entered the tracking system yet. What's up?

A: Dear Donald Quick, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Stacey Carter Time: 2026-01-13 08:51

Q: FOR SOME REASON I AM UNABLE TO USE MY GUSTO OR VENMO DEBIT CARD THAT I USE EVERYWHERE ELSE. WHY IS THIS A PROBLEM? I WANT TO PURCHASE YOUR GLASSES AND YOU ARE NOT LETTING ME!

A: Dear Stacey Carter, We are sorry to hear that, do you log in your account, find the order and try to pay it again ?

Autumn Morris Time: 2026-01-12 20:27

Q: The glasses I ordered to not match the ones online.they show a different color. I would like to return . When I click my order number I do not see a return button to select

A: Dear Autumn Morris, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Courtney Daniels Time: 2026-01-12 16:33

Q: I paid EXTRA for faster shipping on Jan 2, 2026. My shipping status since Jan 7, 2026 has been stating that the shipping label was created Jan 7, 2026 but it has NOT changed, shipped, NOTHING!!!!!! It states that the shipping label was created in Cary, NC. I LIVE IN NC! 2 HOURS FROM CARY!!! I COULD HAVE ALREADY DRIVEN TO CARY & PICKED MY GLASSES TF UP! I NEED MY GLASSES! My other pair is broken!!! What the hell is going on?!?!!!! I need answers or I'm reporting y'all to the Better Business Bureau! I feel like I'm being scammed out of my money!

A: Dear Courtney Daniels, We are sorry to tell you that your package is in transit to the US. Our factory is located in China, so we need to ship glasses from China to the US first,During this time, we don\'t offer that tracking information,so the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

deniceja Time: 2026-01-12 16:06

Q: My order is 21225261131584 no.(81013) color (brown)Multifocal Lens.This lens come with a click lens,the regular lenses is supposed to be No Tint.The question is can I return and the company change the glass?

A: Dear Denice Fernandez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Phyllis Brown Time: 2026-01-12 13:09

Q: If you correct the order with the glasses still in my que I would appreciate. But I do want a immediate refund of the difference. You can see the Rx is different and my address is corrected. Please apply all corrections and expedite asap

A: Dear Phyllis Brown, Would you please tell us whether you want glasses in the order#80126092205192 ?

Hopkins Lena Time: 2026-01-12 11:45

Q: I paid for express shipping and my order has been processed and has a shipping label and has never been shipped and has been sitting since 1/7/26. If I had known that I would’ve never paid for it thinking I would get my glasses faster. I have purchased over 10 pairs this year and I’ve never had this experience. I would like a refund for paying for expressed shipping. As of now it’s still not in transit. This is not fair and it isn’t right. I love this company. This would be my first time ever experiencing something like this.

A: Dear Hopkins Lena, We have checked tracking information and it shows that the package is expected to be delivered this week.

reyerosangelbaldwin Time: 2026-01-12 11:31

Q: I don’t understand why it’s asking for a PD. I don’t know what that is. Could you explain I can email you the prescription?

A: Dear customer, Pupillary Distance (PD) is the measurement, in millimeters, of the distance between the centers of the pupils of your eyes. This measurement is crucial for ensuring the correct alignment of lenses in eyeglasses, so that you look through the optical center of each lens for clear and comfortable vision. If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

pb01281953 Time: 2026-01-12 10:41

Q: You processed order 81225062215496. Which is Old. I checked before I selected the new glasses and my new Rx updated my address.snd yet it picked all old information.you can process the new with my update info (address) or totally refund please hasen in your decision. Thank you. Phyllis Brown

A: Dear Phyllis Brown, Would you please tell us whether you want glasses in the order#80126092205192 ?

barth.melaniefp69 Time: 2026-01-12 07:03

Q: When will I be receiving my glasses.... ive been very patient

A: Dear Melanie Barth, We would like to tell you that we will ship your order out this week.

lizzi langston Time: 2026-01-11 19:33

Q: I made a purchase but for some reason the package was not sent to the incorrect place. I would like to have this resent please or a full refund. Thank you for you attention to this matter.

A: Dear Lizzi Langston, We are sorry to hear that,would you please double check the address you filled below? Is it correct ?328 County Road 859,Fort Payne,AL,25651-6263,US

Madeline Alvarez Time: 2026-01-11 16:27

Q: I have not received the product, the postal service indicates that it was delivered on January 9, 2026 at 2:45 pm if you can help me resolve the situation because I need the glasses urgently . I will be very grateful to her. Order: 81225261356372 track:9200190279541018925079

A: Dear Madeline Alvarez, Concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Phyllis Brown Time: 2026-01-11 10:09

Q: I was ordering my new Rx and editing my address! Ur website picked up a old order incorrect address and over charged me .I would like a total refund and I will order with someone else if this cannot be handled in a timely manner

A: Dear customer, We are sorry to hear that, but would you please tell us order number first ?

Hillary Turk Time: 2026-01-11 09:16

Q: Trying to the chat feature for live real time communication……I order a long time audio and was able to chat live bit more I find see an option to do so…can you please help? Thanks you, Hillary

A: Dear Hillary, About production time and shipping time, you can check here: https://www.wherelight.com/helping/faq Bogo discount can be applied to $1 glasses, but the total price of each pair should be over $15.

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