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Consulting Servive Center

ihatetrains666     Time: 2026-08-29 19:25
Q: The details on my glasses have fallen out and faded in several places I am not happy with this and would like to get a different frame to replace these please. Thank you for your time. Christina.
A: Dear ihatetrains666, We are sorry to hear that,would you please tell us which pair you don\'t like ?
KELLIAM GARCIA    Time: 2026-08-29 13:24
Q: Can order 80826091433015 be canceled? The right lens is incorrect .
A: Dear kelliam Garcia, We need to confirm the prescription of glasses with you since your sph value of right eye is negative and sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
ForeverDeema28    Time: 2026-08-29 13:20
Q: Hello im trying to return these glasses but I dont see an option. They are uncomfortable for me and hurt onside of my ears
A: Dear ForeverDeema28, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Ash S    Time: 2026-08-29 10:09
Q: I selected monochromatic lenses but I don't see it on my receipt. Please help.
A: Dear Ashley Stepps, We are sorry to tell you that we can not ship to Mexico. We have cancelled your order and have refunded you money.
Bridget R Uphoff    Time: 2026-08-29 07:37
Q: I'm always getting the message that my pd is too small and I can't purchase the glasses.
A: Dear Bridget R Uphoff, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
cinimon imondi    Time: 2026-08-29 07:28
Q: hi it seems the processing of my order has been already 15 days and not sent out yet . can i ask when they will b shipped ? and how long after to recieve them ? Order Number: 80826151212159. also do u have individual cardboard boxes for the glasses ? i wanted to give them as gifts and appreciate each gets an individual cardboard gift box please.
A: Dear cinimon imondi, We would like to tell you that we will ship your order out tomorrow. Would you please tell us which box you want ?
Antwana Grant    Time: 2026-08-28 20:11
Q: Looking to do an exchange on order
A: Dear Grant Antwana, We are sorry to hear that,would you please tell us the reason why you want to return ?
Temitayooyebamiji07     Time: 2026-08-28 14:23
Q: Hello, I just order 3 prescription glasses. I will like to change 1 of it. The adult glasses where I choose the pink. I will like to change it to grey. What do I need to do?
A: Dear Adenike Oyebamiji, We would like to tell you that we have changed frame#Azura 80203 pink to frame#Azura 80203 grey
Emily Woodward    Time: 2026-08-28 14:07
Q: Order 80826130659097- I love the pink “fleck” frames, but the area where the magnification starts is too high on the lens. I need it lower to be able to see distance clearly. Can this be fixed?
A: Dear Emily Woodward, We are sorry to hear that,would you please wear the fleck eyeglasses and take a photo of it ?
Mario Aguilar    Time: 2026-08-28 11:26
Q: Order shows that USPS is still waiting for the package. Has t changed since 08/24/2006 and it’s already 08/28/2026 just wondering when the package will be delivered
A: Dear Mario Aguilar, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
ForeverDeema28    Time: 2026-08-28 09:00
Q: What to do if my pf is off and causes motion sickness and headache?
A: Dear ForeverDeema28, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Larry Waitsman     Time: 2026-08-28 08:42
Q: I would like to know if you still have bu 3 pair of progessive for around 130. us dollars?
A: Dear Larry Waitsman, Sorry, we don\'t have that discount now, but we have buy one get one free discount now.
Scottie Johnson    Time: 2026-08-28 08:38
Q: I am trying to return a pair of glasses for a customer and the instructions. Tell us to hit a check button prior to the refund button. However, I cannot find the check button that they’re talking about. It is for order number 80826071354046 Benny Richardson.
A: Dear Benny Richardson, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?
Snow200488     Time: 2026-08-28 08:25
Q: Ok please change my order to progressive lens for all of them and change my PD to Left eye 30.2 and my right eye change to 30. I agree to this change, please send me the difference I owe. Thank you so much for all your cooperation and help!!!
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
NINA MILLER    Time: 2026-08-28 07:58
Q: tried to reset my password, link was sent when I tried it given the message "link expired."
A: Dear NINA MILLER, We have reset the password for you and have emailed you the new password.
ForeverDeema28    Time: 2026-08-28 07:35
Q: Hello i ordered the Gradient glasses and its advertised as large. Upon receiving them they are actually a medium frame. I would appreciate if these were larger like it said
A: Dear ForeverDeema28, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Snow200488     Time: 2026-08-28 05:45
Q: I also think my PD is wrong please wait I will send another message I need to measure with the PD tool.
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
Snow200488     Time: 2026-08-28 05:42
Q: Yes I accept the up charge thank you so much!! Please send what I owe.
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
ddebanddave     Time: 2026-08-28 05:02
Q: if my glasses aren't availabel please cancel order and refund me. Thank you Deborah Drury
A: Dear ddebanddave, We are sorry for the delay, we will cancel your order and will refund you money.
ddebanddave     Time: 2026-08-28 05:01
Q: My glasses are still processing. I ordered them on August 16 and have not received them yet
A: Dear ddebanddave, We are sorry for the delay, we will cancel your order and will refund you money.
Peeples Johari    Time: 2026-08-28 04:45
Q: 20826051435373 It's been over 3 weeks and my order is still saying processing. Can you give me an ETA?
A: Dear Peeples Johari， We are sorry for the delay, we will ship your order out this week.
Karen Moore    Time: 2026-08-27 22:08
Q: I paid extra money to receive my glasses quickly. They say they were shipped a week ago and all the tracking says is that a label has been created. A whole week and they haven't moved!!
A: Dear Karen Moore, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
darlenebobrosky     Time: 2026-08-27 20:37
Q: CAN YOU PLEASE LET ME KNOW WHEN YOUR SHASTA GLASSES BECOME AVAILABLE AGAIN. THIS A PAIR OF GLASSES I AM ALWAYS COMPLIMENTED ON AND I HAD THE BEST SIGHT OUT OF THESE GLASSES. I HAVE MANY PAIRS OF GLASSES AND I LOVE WEARING THEN TO COMPLIMENT MY OUTFITS. I WOULD ORDER THE SHASTA GLASSES IN A HEARTBEAT. THANK YOU!
A: Dear Darlene Bobrosky, Would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?
darlenebobrosky     Time: 2026-08-27 20:30
Q: THE PRESCRIPTION YOU HAVE FOR MY SECOND PAIR OF GLASSES ART NO. 58094 IS AN OLD PRESCRIPTION. PLEASE MAKE THE NECESSARY CHANGES. MY RIGHT PD IS 30.0 AND THE LEFT PD. IS 29.5 PLEASE ADJUST THAT ACCORDINGLY. MY OPTOMETRIST CHECKED MY ORANGE POLKA DOT GLASSES AND THE LENSES ARE NOT MY CORRECT PRESCRIPTION. BECAUSE I HAVE HAD SUCH GOOD SUCCESS WITH YOUR COMPANY BEFORE I AM HOPING THIS IS A ONE OFF EXPERIENCE. PLEASE HELP AND CAN I BE NOTIFIED WHEN THE CHANGES HAVE BEEN MADE.
A: Dear Darlene Bobrosky, Would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?
Ariel Boutte    Time: 2026-08-27 18:52
Q: I have 2 pairs out of my order that are crooked/off set. I would like to get them remade if possible. I cant wear them.
A: Dear Ariel Boutte, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
toddcoffman     Time: 2026-08-27 17:20
Q: URGENT - - - Aug 7, 2026 13:42:46 Order# 20826071342468 I'm trying to find my order? It says it was in Denver, then shipped back to Texas, Why? There was no attempt made to deliver these glasses!!! Todd Coffman
A: Dear Todd Coffman, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. The address you filled in the order : 2351 Federal Boulevard, Unit 407 ,Denver,CO,80202,US
toddcoffman     Time: 2026-08-27 17:17
Q: It seems as if my order was sent back to your facility, why? I need these ASAP I have waited weeks , there was NO attempt to deliver them here: Delivered Delivered, To Original Sender PLANO, TX 75074 August 27, 2026 2:07 PM Out for Delivery PLANO, TX 75074 August 27, 2026 8:22 AM Arrived at Post Office PLANO, TX 75074 August 27, 2026 8:11 AM In Transit to Next Facility August 27, 2026 6:33 AM Departed USPS Facility COPPELL TX DISTRIBUTION CENTER August 27, 2026 6:21 AM Arrived at USPS Facility COPPELL TX DISTRIBUTION CENTER August 26, 2026 11:47 PM Arrived at USPS Facility DALLAS, TX 75211 August 26, 2026 1:31 PM In Transit to Next Facility August 26, 2026 8:28 AM In Transit to Next Facility August 26, 2026 5:06 AM In Transit to Next Facility August 26, 2026 1:28 AM Departed USPS Facility DENVER CO DISTRIBUTION CENTER August 25, 2026 8:16 PM Arrived at USPS Facility DENVER CO DISTRIBUTION CENTER August 25, 2026 5:10 PM Return to Sender Processed DENVER, CO 80202 August 25, 2026 12:23 PM Processing at USPS Facility DENVER, CO 80202 August 25, 2026 7:28 AM Out for Delivery DENVER, CO 80202 August 25, 2026 7:03 AM Arrived at Post Office DENVER, CO 80202 August 25, 2026 6:52 AM Arrived at USPS Facility DENVER, CO 80202 August 25, 2026 6:15 AM Arrived at USPS Facility DENVER CO DISTRIBUTION CENTER August 24, 2026 2:59 PM Arrived at USPS Facility GRAND JUNCTION CO DISTRIBUTION CENTER August 23, 2026 10:15 PM Arrived at USPS Facility DENVER CO DISTRIBUTION CENTER August 22, 2026 9:23 PM Processing at USPS Facility DENVER, CO 80202 August 22, 2026 7:36 AM Out for Delivery DENVER, CO 80202 August 22, 2026 7:09 AM Arrived at USPS Facility DENVER, CO 80202 August 22, 2026 5:09 AM Departed USPS Facility DENVER, CO 80221 August 22, 2026 4:51 AM Arrived at USPS Facility DENVER, CO 80221 August 22, 2026 4:27 AM Departed USPS Facility DENVER CO DISTRIBUTION CENTER August 22, 2026 4:13 AM Arrived at USPS Facility DENVER CO DISTRIBUTION CENTER August 22, 2026 1:58 AM Arrived at USPS Facility DENVER CO DISTRIBUTION CENTER August 21, 2026 5:06 PM In Transit to Next Facility August 21, 2026 2:30 PM In Transit to Next Facility August 21, 2026 9:06 AM Departed USPS Facility COPPELL TX DISTRIBUTION CENTER August 21, 2026 3:58 AM Arrived at USPS Facility COPPELL TX DISTRIBUTION CENTER August 20, 2026 4:17 PM Accepted at USPS Facility PLANO, TX 75074 August 20, 2026 3:02 PM Shipping Label Created PLANO, TX 75074 August 18, 2026 3:39 AM
A: Dear Todd Coffman, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. The address you filled in the order : 2351 Federal Boulevard, Unit 407 ,Denver,CO,80202,US
Monfort Beth    Time: 2026-08-27 17:02
Q: I accidentally put the wrong is prescription strength in my single vision. How can I correct it
A: Dear Beth Monfort, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Janine Bambrick     Time: 2026-08-27 17:00
Q: I need to change my shipping address on a order I just placed . Please advise
A: Dear Janine, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?
Janine Bambrick     Time: 2026-08-27 16:59
Q: I need to change my shipping address in a order I just placed. Please advise
A: Dear Janine, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?
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