Buy Prescription Glasses Online at Affordable Prices

Jaszaman Time: 2026-06-29 09:19

Q: I need to cancel this order 80626290911433

A: Dear Jaszaman, We are sorry to hear that,would you please tell us which pair you still want ?

Harp Jennifer Time: 2026-06-29 08:10

Q: Just curious when my order will ship?

A: Dear Harp Jennifer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596397665805

Sheila Charles Time: 2026-06-29 06:14

Q: Good morning I checking the status on my glasses never received them.

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you the money Thanks for your understanding.

Magnetta Medard Time: 2026-06-28 16:09

Q: After how many days, should I expect this order to arrive.

A: Dear Magnetta Medard, We would like to tell you that we will ship your order out this week.

tookpie Time: 2026-06-28 14:28

Q: I cannot figure out how to add tinted lenses to my frame to order. Can you tell me please? Thank you.

A: Dear customer, Would you please tell us which frame you want , your prescription and tint you want ?

William Thornton Time: 2026-06-28 11:16

Q: When I submit a request, it keeps asking me for an add-on value, but I don't have one on my prescription. Can you help me with that?

A: Dear Deborah Norris, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

nicoledey Time: 2026-06-28 07:37

Q: Your system says my order was sent to be shipped on 6/23, but the USPS tracking says the label was created and then your company hasn't actually shipped anything yet as of 6/28. I paid extra for faster shipping and I would like to know when you will be sending me my items please. I would also like a refund of the extra money I paid for faster delivery due to the delay on your end. Letting it sit for a week is unacceptable.

A: Dear Nicole Sprouse, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Beverly R MayfieldTubbs Time: 2026-06-27 22:58

Q: Hello Wherelight, a few year ago I bought your glasses called "MOANA" for my reading glasses. The temple broke off at the hinge. It was not just the screw that fell out. The optician said it could not be fixed. I bought it in the green color but you don't have it in green anymore. I am glad that you still sell these glasses. I would like to get the frames again even if it is not green and put my lenses in so I can have them for readers. I would like either RED or CLEAR frames. The ad says they are unbreakabls! But they did break off! Can I just pop the lenses out to put them in the frame if I can get the frame? Another one in one of the other colors? Or do I have to pay the Dr or you to do that for me?

A: Dear Beverly, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ?

Nellene Martin Time: 2026-06-27 19:34

Q: I am looking for these, picture won’t attach. What is the name ? Do you still have them? They are white with black polka dots on the top half and solid black bottom half.

A: Dear Nellene Martin, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-5437.html

Shariann Mantarro Time: 2026-06-27 18:43

Q: I have made 2 recent purchases from you. With eyeglasses that have fake gemstones in them. I have not even worn them, but once and the gemstones are falling out. I think that you have sold a awful product and I'm requesting a refund.

A: Dear Princess Sparkles, We are sorry for this, concerning your case, you can choose two new frames and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Alli Time: 2026-06-27 17:30

Q: Hi, The Sims glasses on order 80326131740096 broke out of nowhere. I have worn them maybe 5 times and was cleaning the lenses with a cloth and the bottom of one side broke and the lense fell out. Am I able to utilize the 90 day policy regarding these? I can send a photo if needed. Thank you!

A: Dear Alli Harman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Pamela Nesler Time: 2026-06-27 14:08

Q: One of the pairs of glasses I ordered is to “large/heavy” for my needs. I cannot use them and need a smaller frame. Order#20626061723433 (334706) 2026-06-07 NO. (3162) Color (Blue). What is my next step to have this resolved? Thank you, Pam

A: Dear Pamela Nesler, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lithiumrainbow Wilson Time: 2026-06-27 13:26

Q: Hello I redeemed points for a pair of glasses that I can’t receive because of my PD is their anyway I can get those points back because I can’t get the glasses

A: Dear Lithiumrainbow Wilson, Ok, we will return points to your account.

Alexandra Time: 2026-06-27 13:07

Q: Hello, on June 16th I paid for my order of three pairs of glasses and a case via PayPal, but the order does not appear on the website and I haven't received any email from you, except for the payment confirmation for $211.90.

A: Dear Alexandra Muniz, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125047121

Kaz Danelle Turpen Time: 2026-06-27 12:41

Q: My PD is 57.0, it's not one of the options for a pair of glasses I want. It won't let me enter the value, either. Does that mean I can't get that pair?

A: Dear Kaz Danelle Turpen, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Khristenna Bell Time: 2026-06-27 07:22

Q: My order shows shipped, but there has been no movement in tracking.. it says shipping label created and thats been status for almost a week

A: Dear Khristenna Bell, We would like to tell you that your package has departed GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Taylor Tonie Time: 2026-06-27 06:27

Q: Hello, I ordered my glasses and I hadn’t received them yet. I paid little extra for two weeks, but it way pass the due? I can’t see the tracking them. My order is 80626051550170.

A: Dear Taylor Tonie, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596397383709

Mikaela Martens Time: 2026-06-26 18:32

Q: I want to cancel my order. It’s been processing for almost 2 weeks and I’ve contacted customer service and yet no resolution has been achieved. I have received excuses and still no shipment. I’m very disappointed and I want payment fully refunded.

A: Dear Mikaela Martens, Sorry, are you sure that your sph value of left eye is positive and sph value of right eye is negative ?

Sheila Charles Time: 2026-06-26 17:45

Q: Looking for my glasses never received them

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you the money Thanks for your understanding.

Louise A Weyer Time: 2026-06-26 14:12

Q: How will I know that my order has been shipped?

A: Dear Louise A Weyer, When it is shipped out, we will email the tracking number to your email address: nickw@jerichomgt.com , your patience and understanding will be greatly appreciated.

Paige Ramos Time: 2026-06-26 13:48

Q: My glasses package hasn't moved or updated since the label was printed on the 18th is there an issue??

A: Dear Paige Ramos, We are sorry to hear that,would you please tell us order number first so that we can check it for you ?

Ana arredondo Time: 2026-06-26 12:09

Q: is there any problem with the web page? I tried to submit my order and when i go to the shopping cart, sends me to home page

A: Dear Ana arredondo, We are sorry to hear that,would you please take a video to show us problem in details ?

Aliciah Souza Shores Time: 2026-06-26 11:24

Q: My glasses have caused quite a really bad rash on my nose. It’s very sore and I need help with changing the frames because these frames are very heavy, and they dig into my nose and have caused blisters and a continuous sore on my nose on both sides.

A: Dear Aliciah Kae Souza, We are sorry to hear that,concerning your case, we can refund you half cost of order $40.21. Would you please tell us whether you can accept it ?

Kattie Killian Time: 2026-06-26 10:50

Q: Hi Order: 80626101326441 is showing shipped on 6/15 but I haven't received it yet. When I track my order it doesn't show anything past shipping label created on 6/15 so I think this is lost in transit and never got shipped out. Can you please remake and resend or refund my order?

A: Dear Kattie Killian, We have checked the tracking information and it shows that your package was Delivered, Door/Yard. Do you check your door or Yard ?

johannasimmel01 Time: 2026-06-26 06:34

Q: I am still waiting for a resolution. I emailed last week and have not received any response. I need to return both orders. These are just frames, no prescription were added so there is no issue with their resale. Please respond so I can return them asap.

A: Dear customer, We are sorry to hear that,would you please tell us the order number first ?

Karen Nasseri Time: 2026-06-26 05:19

Q: I would like to return a pair of glasses but I can’t find out how to do that.

A: Dear Karen Nasseri, We are sorry to hear that,would you please tell us the reason why you want to return ?

patchesandbenji91 Time: 2026-06-26 02:23

Q: Yes I will accept a new pair of glasses

A: Dear Heidi Blatt, Thanks for your understanding. We will remake eyeglasses#Lauren 21010 clear for you.

Yesenia Martell Time: 2026-06-25 23:36

Q: 80626120145399 Hello, I paid for advance delivery and my order hasn’t even been shipped, it’s marked as shipped but still pending to be shipped out

A: Dear Yesenia Martell, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Barbara Time: 2026-06-25 16:48

Q: Hello, I am writing because I checked the tracking number for my order, and it shows that USPS is still awaiting the package. According to the tracking information, a shipping label has been created, but USPS has not yet received the item. My order number is: 80626050757243. Could you please check the status of my order and provide me with an update? I would appreciate knowing when the package will be handed over to USPS so that the shipping process can begin. Thank you very much for your assistance. I look forward to your response.

A: Dear Barbara, Please don\'t worry, if the tracking information is not updated next week, please contact us asap, we will remake order for you.

AW Time: 2026-06-25 15:06

Q: Hi there, I'm wondering if in addition to the available shapes for this listing, are you able to send in a customer pattern as well? JPG or PNG for the pattern for the front? https://www.wherelight.com/eyeglasses/frames/cateye-simple-eyeglasses-5219.html

A: Dear AW, You can send email to market_pr@corpmdc.com

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