Consulting Servive Center

A: Dear maldonadochantel, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your FSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear Alijah, About Order#80125060557236,we are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color. About order#80926051121367,your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of September 15, 2026 at 11:22 pm, it is currently in transit to the next facility. You will receive it soon.

A: Dear Michele Miller, We would like to tell you that you can choose a tint for Allegra eyeglasses.

A: Dear Holly ODonovan, We would like to tell you that we will ship your order out this week.

A: Dear Nancy Walenten, We would like to tell you that we will ship your order out this week.

A: Dear Tamara, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on September 15, 2026 at 11:40 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear shawn Howell, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.

A: Dear Ms Edmunds, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, Would you please tell us which frame you want to order ?

A: Dear Mickole Lucas, We are sorry to tell you that you filled PD 63 in the order. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $28 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear MIREN Asumendi, We regret to inform you that photos of this frame are displayed on our website. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Hannah Fried, We are sorry to tell you that the size of Kiden frame is different from the size of Felicia. So we are sorry to tell you that the lenses of Felicia can not be installed on the frame#Kiden.

A: Dear Tanesha, we are sorry for this, your package is in transit now, are you sure that you want to cancel the order ?

A: Dear Christine, Do you have Paypal ?

A: Dear Abby Boyd, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Angelino, We are sorry for the delay, we will ship your order out this week.

A: Dear Sabrina Kellum, We would like to tell you that the PD value 64 you filled in the order is correct.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Jenn Reighard, We are so sorry for the delay. We are sorry to tell you that the frame#Sapphire is out of stock temporarily, so your order is delayed,we will rush the order for you when it comes back.

A: Dear Yahaira, We would like to tell you that we will ship your order out next week.

A: Dear Stephanie Mackley, About order#80926011239275,we are so sorry for the delay. We are sorry to tell you that the frame#Jamfest 58095 clear and the frame#Willa 58076 purple are out of stock temporarily, so your order is delayed,we will rush the order for you when they come back. About order#80826311856211,we are so sorry for the delay. We are sorry to tell you that the frame#Jamfest 58095 clear and the frame#Willa 58076 purple are out of stock temporarily, so your order is delayed,we will rush the order for you when they come back.

A: Dear pruetca1 B, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Tanesha, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Grissy Feliz, Ok, we will cancel your order#20926130723319 and will refund you money.

A: Dear Grissy Feliz, Ok, we will cancel your order#20926130723319 and will refund you money.

A: Dear Jovanni Mooring, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596312348806

A: Dear Abby Boyd, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Krissii, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Rae, Do you have photo of this frame or know the name of this frame ?

A: Dear Stacey Krulewich, We would like to tell you that we have corrected it for you