Consulting Servive Center

A: Dear Megan McGlamery, ​We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Devonna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Lora Hernandez, We have checked the tracking information and it shows that it has been delivered to Door/Yard. Do you receive it ?

A: Dear Fails Goldie, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Susan McGee, We are sorry to hear that,would you please take a screenshot of glasses in your shopping cart and send it to us ?

A: Dear Lauran, Most of our frames can be customized into sunglasses (both non-prescription and prescription tinted/polarized lenses are available), while a small number of frames are not eligible for this customization. If you have a specific frame in mind, just let us know the model name or share the product link, and we can immediately confirm for you whether it can be made into sunglasses

A: Dear Jean, We are sorry to tell you that we can not progressive lenses with polarized tint. Sorry for this. And you can order two different pairs of glasses on the BOGO.

A: Dear Vansetta Freeman, Would you please tell us which tint you want to add and which frame you want to order ?

A: Dear Patty Buononato, Sorry, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 6:07 pm on January 20, 2026 in AMENIA, NY 12501. Do you check your mailbox ?

A: Dear customer, We are sorry to hear that,would you please send your photo to us and tell us which frame you want to try on ?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sarah Mercer, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Hall James, we would like to tell you that we have applied discount to your order and have refunded you price difference.

A: Dear customer, We are sorry to tell you that we don\'t offer that service, sorry for this.

A: Dear Valerie Winbolt, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Paige Bothman, We would like to tell you that we have corrected it for you and you can check the picture below.

A: Dear customer, We would like to tell you that we have corrected it for you and you can check the picture below.

A: Dear customer, Ok,we will return points to you.

A: Dear Krista Ruthstrom, Thanks for your understanding, we will cancel your order and will refund you money.

A: Dear Krista Ruthstrom, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.3. So we will refund you the money $92.72. Would you please tell us whether you can accept it ?

A: Dear Marlene Weyhgandt, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Anna Nunez, We are sorry to hear that, please don\'t worry, it might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

A: Dear customer, Would you please tell us which discount code you want to use and the glasses you want ?

A: Dear customer, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your HSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear Melissa Deem, Would you please tell us your new email account and your previous email account?

A: Dear Maria Francisco, We are sorry to hear that,would you please tell us whether you wanted single vision reading glasses ?

A: Dear Sheila Charles, Do you log in your account, find the order and try to pay it again ?

A: Dear Sheila Charles, Do you log in your account, find the order and try to pay it again ?

A: Dear Christine Betancourt, Do you want us to change your email acccount ? If you want to change tint, we need to charge you price difference. Are you sure about this ?

A: Dear Scott, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?