Q: Issue with Order #20926051438258 ? 2 Blurry Pairs
Hi Wherelight Team,
I recently received my order (#20926051438258). While two of the pairs work perfectly fine and my vision is crystal clear, the other two pairs are super blurry and unwearable.
Since all four pairs were ordered using the exact same prescription, it seems like there may have been an error in manufacturing, lens alignment, or Pupil Distance (PD) placement on these specific frames.
The affected items are:
Frame 1: Candice (6194)
Frame 2: Legendary
How can we resolve this? Please let me know how to proceed with returning these two pairs for a correct replacement or a refund.
Thank you,
Myesha Williams
A: Dear myesha Williams,
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?