Q: Hi,
I recently received my order from Wherelight (Art.No 9021 ? Green, and 7111 ? Tortoiseshell). I realized that my pupillary distance (PD) was entered incorrectly and would like to have the lenses remade.
1. Age: 29
2. Correct PD: 58 mm total (Right: 30 mm, Left: 28 mm)
3. Current prescription (used for this order):
Right Eye (OD): -5.25 / -1.25 × 5
Left Eye (OS): -5.25 / -1.00 × 180
4. Previous prescription: Same as above
5. Description of visual problem:
Since receiving the glasses, I’ve experienced consistent eye strain, mild blur, and a “sticky” or tired sensation, especially after wearing them for short periods. I believe this discomfort is due to the 2 mm difference in my PD (I entered 60 mm instead of 58 mm).
Could you please remake the lenses using my correct PD values? I’d really appreciate your help.
Thank you so much,
Jennifer Kravitz
A: Dear Jennifer Kravitz,
We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
