Buy Prescription Glasses Online at Affordable Prices

Kim Boughambouz Time: 2026-07-20 14:52

Q: Any idea when I can expect to receive my order? I paid for faster shipping.

A: Dear Kim Boughambouz, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301336241

yiseniasoto Y Time: 2026-07-20 14:14

Q: Hello. When will my order finally shipped?

A: Dear yiseniasoto, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301432196 We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Aubree Taylor Time: 2026-07-20 13:58

Q: Hello, I ordered two pairs of glasses. One of the pairs doesn’t suit me and the lack of a frame around the lens are messing with my eyes. I would like to return these glasses and am confused on how to do so. Could you please offer some guidance?

A: Dear Aubree Taylor, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ouellette Jason Time: 2026-07-20 13:14

Q: Hi, I have just received two pair of glasses today, and doth of them have no prescription in them.i can't see a thing. Can I have a refund. I can't use them. Thanks Jason

A: Dear Ouellette Jason, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jennifer Vincent Time: 2026-07-20 11:43

Q: I need to exchange pair of glasses. They don't fit my face properly. They hurt my nose. The prescription is fine but the glasses themselves are just very uncomfortable and heavy. Could you please tell me how I can go about doing that?

A: Dear Jennifer Vincent, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Mouser-Chester Kaitlin Time: 2026-07-20 08:33

Q: Order "placed" on JULY the 8TH Order "shipped" on JULY the 15TH Order has 0 updates and no tracking status as of JULY the 20TH Express shipping was paid for which should have been delivered to my door step in less time than the 5 days they have sat in the "shipped" status Update needed asap And refund for the 20 plus dollar "express shipping" with no tracking status

A: Dear Kaitlin Chester, We have checked the tracking information and it shows that your package has arrived at Facility,Greensboro, NC, United States. You will receive it tomorrow.

kpdex0130 Time: 2026-07-20 06:31

Q: Hello, I ordered 7 pairs of glasses last week, my order isn’t showing up and I didn’t get an email confirming my order but the money is out my account. Could you please check? Katie Poindexter 740 Candy Lane Cantonment Fl, 32533 Email: kpdex0130@gmail.com OR kpdex0130 aol.com Thank you

A: Dear Katie Poindexter, We would like to tell you that your email account is kpdex0130@aol.com We would like to tell you that your order is being processed now.

Kelly Burridge Time: 2026-07-20 06:08

Q: I have scratches on one of my lenses. Can I get a replacement lens?

A: Dear Kelly Burridge, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

david augustyniak Time: 2026-07-20 05:59

Q: I accept the 80 dollar coupon

A: Dear david augustyniak, we have emailed you the code.

tanya.y.cortez tanya Time: 2026-07-20 05:45

Q: where is my order? the tracking says the package hasn't even been given to ups. today is 7/20 and it said it was shipped 7/16

A: Dear tanya, We would like to tell you that the tracking information shows your package was departed from Facility,Raleigh, NC, United States. You will receive it soon.

mperryellis Time: 2026-07-19 21:25

Q: Can I get tinted glasses (purple/yellow) and transitions?!?!

A: Dear mperryellis, Would you please tell us whether you want to order progressive lenses ?

opalwatson Time: 2026-07-19 14:54

Q: call me please add pay3 to my last order.

A: Dear Opal, We would like to tell you that your order is being processed now. About discount pay3, if you choose progressive Photochromic Lenses, we need to charge extra $15 for each pair. So the amount of your order is $214. We will refund you price difference $132.4, would you please tell us whether you can accept it ?

Mc Janice Time: 2026-07-19 10:03

Q: "Hello, I understand the situation with the Pupillary Distance (PD) and that I need to change the model. However, since I already made the full payment for my original order and was eagerly awaiting my frames, I would like to know exactly what the process is now. What are the steps to follow to make the change? If the new frames I choose have a different price (either higher or lower), how would the difference in the money I already paid be handled? I look forward to your instructions so I can choose my new glasses as soon as possible. Thank you very much!"

A: Dear Janice Molina, We would like to tell you that you can choose a frame which price is not over $18 Would you please tell us which new frame you want ?

Mc Janice Time: 2026-07-19 10:03

Q: Hello, I understand the situation with the Pupillary Distance (PD) and that I need to change the model. However, since I already made the full payment for my original order and was eagerly awaiting my frames, I would like to know exactly what the process is now. What are the steps to follow to make the change? If the new frames I choose have a different price (either higher or lower), how would the difference in the money I already paid be handled? I look forward to your instructions so I can choose my new glasses as soon as possible. Thank you very much!

A: Dear Janice Molina, We would like to tell you that you can choose a frame which price is not over $18 Would you please tell us which new frame you want ?

Opal Time: 2026-07-19 09:06

Q: Please let me know the status of my order. I received an email saying that I was owed a credit. However, I have not received a call and am unable to make contact by phone. Opal (609) 649-6499

A: Dear Opal, We would like to tell you that your order is being processed now. About discount pay3, if you choose progressive Photochromic Lenses, we need to charge extra $15 for each pair. So the amount of your order is $214. We will refund you price difference $132.4, would you please tell us whether you can accept it ?

psmaw6832 Time: 2026-07-19 06:18

Q: Vision is blurred when my eyes look down.

A: Dear Paula Smaw, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Hector Nunez Time: 2026-07-19 05:34

Q: Order: 80726091810210 says it shipped on Wednesday the 15th. But the tracking says that it's still waiting for the package from you. Could you check on that for me?

A: Dear Hector Nunez, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

jem.e.kolber Time: 2026-07-19 03:49

Q: Hello. I am trying to upload my prescription but my PD is 61 and the lowest option is 66. How do I manually put in 61? Thanks.

A: Dear jem.e.kolber, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

davis william Time: 2026-07-19 01:32

Q: why does your website say shipped 3 days ago but ups says " Estimated delivery date will be available when UPS receives the package"

A: Dear davis william, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Sharlena Marie-Wilson Time: 2026-07-18 20:18

Q: Hi, I just placed an order and realized that the account is still under my divorced name and email. Can someone please change them. My previous name was Sharlena Phillips and now it’s Sharlena Wilson. My old email was sphillips.msyana@gmail.com and my new one is ladylocs2012@gmail.com Thanks in advance:)

A: Dear Sharlena Wilson , We need to confirm the prescription with you since the prescription you entered in the order is different the one you uploaded. Would you please tell us which one is correct ?

mrscredle2013 LaToya Time: 2026-07-18 18:15

Q: My glasses without the bifocals I can’t see out of them and rhw bifocals are too close together

A: Dear mrscredle2013 LaToya, About single vision lenses, would you please tell us whether you wanted single vision reading glasses ? About bifocal lenses, would you please tell us whether you feel dizzy or fuzzy when you wear this pair ?

sharmanrobinson Time: 2026-07-18 15:41

Q: Wrong color glasses were ordered. Red heart shaped glasses were sent but wanted pink color instead.

A: Dear sharmanrobinson, We would like to tell you that we have changed pink frame#Shelby to red frame#Shelby

david augustyniak Time: 2026-07-18 15:00

Q: I just received my order and its bifocal lenses and that’s not what I wanted I wanted progressive lenses like all my previous orders

A: Dear david augustyniak, we have checked your order and we are sorry to tell you that you ordered bifocal with line glasses in the order. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $80 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Ashleigh Butler Time: 2026-07-18 14:59

Q: Hello I would like to return a pair of glasses I just ordered. I don’t like how the prescriptions look and the style on my face. The sunglasses I got were perfect. Just the normal glasses were making my vision more bubbled out of that makes sense. And wasn’t happy with how the frames looked

A: Dear Ashleigh Butler, We are sorry to hear that,could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the Bartley glasses you purchased from us?

Andrea Lopez Time: 2026-07-18 12:33

Q: Hi i just placed an order but noticed it has the shipping adress wrong. May it please be sent to 9406 east armada drive yuma az 85365

A: Dear Andrea Baldwin, We would like to tell you that we have corrected it for you

Angie Behrll Time: 2026-07-18 09:31

Q: I need to return my glasses and it’s not giving me the option.

A: Dear Angela Behrll, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

MHK Time: 2026-07-18 09:17

Q: I think i have a credit on my account. Can you please confirm this? If so, how do I apply it to the glasses in my cart? Thank you. Maya Klibaner

A: Dear MHK, we would like to tell you that we have emailed you the code, you can check it in email. You can fill the code in your shopping bag before you pay money. This coupon and other promo code can not be used in one order at the same time.

keisha_mcquillan Time: 2026-07-18 06:45

Q: Could I please get a tax invoice for my order?

A: Dear keisha_mcquillan, We would like to tell you that we have emailed you the receipt.

Yan Wang Time: 2026-07-18 06:05

Q: Hi there, I have a question. The frame's size is M, https://www.wherelight.com/eyeglasses/frames/rectangle-gorgeous-eyeglasses-5377.html?color=gold, which is too big for me. Can you make it to 52 mm proportionally? Thanks, Yan

A: Dear Yan Wang, We are sorry to tell you that this frame only has one size.

Darian Time: 2026-07-17 21:34

Q: Where do I send the pictures of the broken glasses to?

A: Dear D Re, We are sorry to tell you that we can not make Hestia with your correct PD value, would you please choose other frame ?

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