Buy Prescription Glasses Online at Affordable Prices

taylorolivia415 Time: 2026-06-30 09:55

Q: I no longer want to recieve emails regarding your company how can I unsubscribe from emails at the email address of taylorolivia415@yahoo.com

A: Dear customer, Ok, we will remove your email address from our list.

Jaszaman Time: 2026-06-30 08:30

Q: Neither a family member already order them both for me

A: Dear Jaszaman, We are sorry to hear that,would you please tell us which pair you still want ?

Ashleigh Hopkins Time: 2026-06-30 07:23

Q: Broken glasses

A: Dear Ashleigh Gallman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kanyce Martin Time: 2026-06-30 00:14

Q: Where is my package?? Have not received any new updates on my delivery!

A: Dear Kanyce Martin, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01058299132480

leislmccrea leisl Time: 2026-06-29 19:37

Q: The nose pieces fell out of my pink cat ear glasses can you please send new ones

A: Dear Leislmccrea Mccrea, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Miosotis Colon Time: 2026-06-29 19:11

Q: Hi! I have a problem I ordered 3 times the same frames I dont know what happen. I want to cancel because I just one order. Thank you!

A: Dear Miosotis Colon, We are sorry to hear that,would you please tell us which order you want to cancel ?

graceeyes2 Time: 2026-06-29 15:02

Q: Where are the glasses?

A: Dear grace, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

Nicole Popkow Time: 2026-06-29 13:31

Q: I need to return my order

A: Dear Nicole Popkow, We are sorry to hear that,would you please tell us the reason why you want to return ?

Alnisa Brooks Time: 2026-06-29 12:39

Q: My recent order I’m having a hard time seeing out of them.

A: Dear Alnisa Brooks, Would you please take a photo of the new original prescription with PD and attach it in the email so that we can check it for you first?

Jennifer Miller Time: 2026-06-29 12:28

Q: Hello, I have an order that, according to the expedited shipping I paid, should be here no later than today 6/29, but the tracking has been showing is as having the label created on 6/22 ready to be shipped, but not shipped yet. Can you please tell me when I can expect my glasses and if I will be refunded for the expedited shipping?

A: Dear Jennifer Miller, We have checked the tracking information and it shows that your package has departed USPS Regional Facility COPPELL TX DISTRIBUTION CENTER US. You will receive it soon.

sarabjames48 Time: 2026-06-29 11:21

Q: I want a refund! I can’t see and I need my glasses. I have been waiting over 10 days and my glasses are still Not in the United States. And I paid for faster delivery!!! I will order from a different site with reasonable delivery times. My order # is 80626172237552. Please just refund my money!

A: Dear Sara James, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Koum Amy Time: 2026-06-29 11:20

Q: I ordered a package on2026-06-18 SHIP OUT GFUS01057279058113. I reached to the company was told that they don't even have my package. I was told my package was shipped 11 days ago and I had paid for faster shipping and the company had told me to reach out the seller. I have used your company before and I don't like this Gofu shipping company. I wish DHL had been used instead.

A: Dear Koum Amy, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

Jaszaman Time: 2026-06-29 09:19

Q: I need to cancel this order 80626290911433

A: Dear Jaszaman, We are sorry to hear that,would you please tell us which pair you still want ?

Harp Jennifer Time: 2026-06-29 08:10

Q: Just curious when my order will ship?

A: Dear Harp Jennifer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596397665805

Sheila Charles Time: 2026-06-29 06:14

Q: Good morning I checking the status on my glasses never received them.

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you the money Thanks for your understanding.

Magnetta Medard Time: 2026-06-28 16:09

Q: After how many days, should I expect this order to arrive.

A: Dear Magnetta Medard, We would like to tell you that we will ship your order out this week.

tookpie Time: 2026-06-28 14:28

Q: I cannot figure out how to add tinted lenses to my frame to order. Can you tell me please? Thank you.

A: Dear customer, Would you please tell us which frame you want , your prescription and tint you want ?

William Thornton Time: 2026-06-28 11:16

Q: When I submit a request, it keeps asking me for an add-on value, but I don't have one on my prescription. Can you help me with that?

A: Dear Deborah Norris, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

nicoledey Time: 2026-06-28 07:37

Q: Your system says my order was sent to be shipped on 6/23, but the USPS tracking says the label was created and then your company hasn't actually shipped anything yet as of 6/28. I paid extra for faster shipping and I would like to know when you will be sending me my items please. I would also like a refund of the extra money I paid for faster delivery due to the delay on your end. Letting it sit for a week is unacceptable.

A: Dear Nicole Sprouse, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Beverly R MayfieldTubbs Time: 2026-06-27 22:58

Q: Hello Wherelight, a few year ago I bought your glasses called "MOANA" for my reading glasses. The temple broke off at the hinge. It was not just the screw that fell out. The optician said it could not be fixed. I bought it in the green color but you don't have it in green anymore. I am glad that you still sell these glasses. I would like to get the frames again even if it is not green and put my lenses in so I can have them for readers. I would like either RED or CLEAR frames. The ad says they are unbreakabls! But they did break off! Can I just pop the lenses out to put them in the frame if I can get the frame? Another one in one of the other colors? Or do I have to pay the Dr or you to do that for me?

A: Dear Beverly, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number ?

Nellene Martin Time: 2026-06-27 19:34

Q: I am looking for these, picture won’t attach. What is the name ? Do you still have them? They are white with black polka dots on the top half and solid black bottom half.

A: Dear Nellene Martin, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-5437.html

Shariann Mantarro Time: 2026-06-27 18:43

Q: I have made 2 recent purchases from you. With eyeglasses that have fake gemstones in them. I have not even worn them, but once and the gemstones are falling out. I think that you have sold a awful product and I'm requesting a refund.

A: Dear Princess Sparkles, We are sorry for this, concerning your case, you can choose two new frames and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Alli Time: 2026-06-27 17:30

Q: Hi, The Sims glasses on order 80326131740096 broke out of nowhere. I have worn them maybe 5 times and was cleaning the lenses with a cloth and the bottom of one side broke and the lense fell out. Am I able to utilize the 90 day policy regarding these? I can send a photo if needed. Thank you!

A: Dear Alli Harman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Pamela Nesler Time: 2026-06-27 14:08

Q: One of the pairs of glasses I ordered is to “large/heavy” for my needs. I cannot use them and need a smaller frame. Order#20626061723433 (334706) 2026-06-07 NO. (3162) Color (Blue). What is my next step to have this resolved? Thank you, Pam

A: Dear Pamela Nesler, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lithiumrainbow Wilson Time: 2026-06-27 13:26

Q: Hello I redeemed points for a pair of glasses that I can’t receive because of my PD is their anyway I can get those points back because I can’t get the glasses

A: Dear Lithiumrainbow Wilson, Ok, we will return points to your account.

Alexandra Time: 2026-06-27 13:07

Q: Hello, on June 16th I paid for my order of three pairs of glasses and a case via PayPal, but the order does not appear on the website and I haven't received any email from you, except for the payment confirmation for $211.90.

A: Dear Alexandra Muniz, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125047121

Kaz Danelle Turpen Time: 2026-06-27 12:41

Q: My PD is 57.0, it's not one of the options for a pair of glasses I want. It won't let me enter the value, either. Does that mean I can't get that pair?

A: Dear Kaz Danelle Turpen, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Khristenna Bell Time: 2026-06-27 07:22

Q: My order shows shipped, but there has been no movement in tracking.. it says shipping label created and thats been status for almost a week

A: Dear Khristenna Bell, We would like to tell you that your package has departed GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Taylor Tonie Time: 2026-06-27 06:27

Q: Hello, I ordered my glasses and I hadn’t received them yet. I paid little extra for two weeks, but it way pass the due? I can’t see the tracking them. My order is 80626051550170.

A: Dear Taylor Tonie, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596397383709

Mikaela Martens Time: 2026-06-26 18:32

Q: I want to cancel my order. It’s been processing for almost 2 weeks and I’ve contacted customer service and yet no resolution has been achieved. I have received excuses and still no shipment. I’m very disappointed and I want payment fully refunded.

A: Dear Mikaela Martens, Sorry, are you sure that your sph value of left eye is positive and sph value of right eye is negative ?

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