Consulting Servive Center

A: Dear Taylor Tonie, ​we have checked your original Rx, we find that sph values are all negaitive, but the sph values you filled in the order are all positive. And you also filled incorrect PD value 80 in the order. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Chris Lyons, We are sorry to tell you that you need to fill your Rx and choose the lenses again.

A: Dear berthaabrooks, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596300385028

A: Dear Stephanie Wright, We can change the order for you, but we need to charge you price difference $172.5, would you please tell us whether you can accept it ?

A: Dear Stephanie Wright, We can change the order for you, but we need to charge you price difference $172.5, would you please tell us whether you can accept it ?

A: Dear Wilfredo perez, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/browline--eyeglasses-4928.html

A: Dear Angela Ward, Would you please tell us which pairs are incorrect ?

A: Dear Angela Ward, Would you please tell us which pairs are incorrect ?

A: Dear Amie Davis, Would you please tell us which glasses you want to add in the order#20726101938443 ?

A: Dear Yelitza Rodriguez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301159024

A: Dear Gena Garcia, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 5:21 pm on July 9, 2026 in MANASSAS, VA 20109. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596398907195

A: Dear Samantha Olsen, If you are willing to pay $10, we can remake Cupid for you. Would you please tell us which one you want us to remake Gustave or Cupid ?

A: Dear Chantal, Do you click \"check out \" first ?

A: Dear kathy, Do you know the measurements of her previous frame ?

A: Dear Carey Gerchak, We would like to tell you that we have corrected it for you

A: Dear Latovah Malone, Ok, we will cancel your order and will refund you money.

A: Dear Latovah Malone, Ok, we will cancel your order and will refund you money.

A: Dear Latovah Malone, Ok, we will cancel your order and will refund you money.

A: Dear Clarice Blakely, Ok, we will change discount and will refund you price difference $20.15

A: Dear Clarice Blakely, Ok, we will change discount and will refund you price difference $20.15

A: Dear Tori betts, We would like to tell you that we have changed PD values

A: Dear Deondray Perkins, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? About points, you can use them in points mall.

A: We are sorry to tell you that your package might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

A: Dear Dr David Julius Ford Jr, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

A: Dear Dr David Julius Ford Jr, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

A: Dear Dr David Julius Ford Jr, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

A: Dear Stephanie Artiaco, We completely understand how unsettling it is to have your debit card information compromised, and it makes total sense that you initiated the ACH reversal under those circumstances. We truly appreciate you reaching out to clarify the situation and taking the initiative to settle the outstanding $70.57 balance. To arrange the payment smoothly, could you please let us know: do you have an alternative credit card available for this payment, or would you be able to complete the payment again via PayPal? Just tell us your preferred method, and we’ll walk you through the next steps right away.

A: Dear jwatsonfay, Ok, we will refund you money.

A: Dear Iya Cummings, We are sorry to tell you that we don\'t receive your photos, did you send photos to our email address: service@mail-wherelight.com ?

A: Dear Morgan Hoffer, we would like to tell you that you can send email to service@mail-wherelight.com