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Maya Klibaner Time: 2026-05-27 14:22

Q: I would like to return a pair of glasses that I just received. They are too big for my face. Can I exchange them for a different pair?

A: Dear Maya Klibaner, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Vestajean bush Time: 2026-05-27 14:00

Q: I am pleased with my glasses. I’m not sure how to put the nose pads in place Please help Vestajean bush

A: Dear Vestajean, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tara Woerner Time: 2026-05-27 12:45

Q: I paid for expedited shipping and it says they were supposed to be shipped out May 18th which is when the shipping label was created but they still haven't shipped it's been 10 days

A: Dear customer, We have checked the tracking information and it shows that your package has Arrived at GOFO Regional Hub,Lewisville, TX You will receive it soon.

bhodges Time: 2026-05-27 11:33

Q: Did you get it?

A: Dear Buffey Hodges, Sorry, do you mean that the prescription of glasses#clip on 013 should be the same as the prescription of glasses#Hippie ?

bhodges Time: 2026-05-27 11:33

Q: Yes one pair of my glasses has the wrong prescription on it. It’s the one that has the clip on sunglasses, that one needs to be corrected. Can you let me know this gets corrected before being processed.

A: Dear Buffey Hodges, Sorry, do you mean that the prescription of glasses#clip on 013 should be the same as the prescription of glasses#Hippie ?

Kaycie Pressley Time: 2026-05-27 07:47

Q: You advised on 2026-05-23 that my glasses would be shipped the next day. It is now 2026-05-27. I paid for expedited service and it has been 15 days since I ordered and you still haven't even shipped the glasses.

A: Dear customer, We are sorry for the delay.We will email you tracking number tomorrow.

Cullen Theresa Time: 2026-05-27 07:18

Q: I am really happy with the glasses that I ordered. They are better than the ones I got from the doctor. I would like to buy tinted lenses, but I cannot figure out how to order tint. It may be that my prescription limits me. (-17) but where do I add tint? Terri

A: Dear Cullen Theresa, Thank you very much for your order #20526270949467 with us. We are writing to inform you of an important compatibility issue we discovered while preparing your order for production. Your prescription is extremely high, and the additional prism correction further increases lens edge thickness. Even with the premium 1.74 high-index lenses you selected (the thinnest option available), the lenses will be too thick for the clip-on sunglasses included with these frames, preventing it from fitting properly. To resolve this issue for the frames, we suggest exchanging it for two different frames fully compatible with high-prescription lenses. Please let us know your preference at your earliest convenience to avoid further delays. If you have any questions, feel free to contact us anytime. And we are sorry to tell you that we can not make your Rx with tinted lenses.

ashtonshowers Time: 2026-05-27 06:57

Q: My glasses came without the pink transitions I paid for both glasses to have im very upset

A: Dear Ashton Showers, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

ashtonshowers Time: 2026-05-27 06:53

Q: My glasses came without the transitions I paid for to go to pink im very upset I waited a month for these glasses to come wrong

A: Dear Ashton Showers, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Marek Courtney Time: 2026-05-27 06:25

Q: I paid for express shipping and my order has not shipped yet.

A: Dear Marek Courtney, We are so sorry for the delay. We are sorry to tell you that the frame#Pollen is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order asap.

Crystal Cotto Time: 2026-05-27 05:51

Q: I am trying to fill out the PD of 30.50 but the system does not allow me to do so. I am interested in the LETA eyeglasses.

A: Dear Crystal Cotto, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

emily62000 Time: 2026-05-27 04:26

Q: I have recently ordered sunglasses, and my prescription is the same. I see perfectly fine in any of my regular glasses. However, when I try to use the sunglasses I received, I get double vision.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Julia Shirk Time: 2026-05-26 19:57

Q: 80526130956494 I have paid for expedited processing and it still has not shipped

A: Dear customer, We would like to tell you that we will ship your order out tomorrow.

teatealynn1981 Time: 2026-05-26 14:39

Q: Just checking on my order it says a label was made on the 21st and nothing has updated since then

A: Dear customer, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on May 26, 2026 at 6:11 pm. The item is currently in transit to the destination. You will receive it soon.

Theresa Caligiuri Time: 2026-05-26 14:00

Q: Both pair of new glasses I received today are blurry when I put them on and look at a distance. I have the same prescription in a different pair of glasses and I can see just fine.

A: Dear customer, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

oblackmamlloyd Onika Time: 2026-05-26 12:52

Q: Hello, I'm sorry but i think somehow the wrong pd got put in my prescription. can you change it before you make the glasses? the order is 20526261244318

A: Dear customer, We would like to tell you that we have corrected PD value to 64.

Edith wendy Time: 2026-05-26 12:30

Q: Hi my order number is 80526082037336 one of my glasses came broken with the leg snapped off, is there anyway i can get it replaced?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

McFarland Angi Time: 2026-05-26 12:16

Q: I have ordered in the past but I don't see my order history. I might have used Angimcfarland@yahoo.com Or Angimcfarland@gmail.com I need to order refills on glasses :)

A: Dear customer, Do you log in your email account: angimcfarland@yahoo.com ?

Carla Time: 2026-05-26 10:24

Q: Hello, I dont think the fitting option on your site works properly; even when I enter my PD, it shows ridiculously small glasses on the picture or video. It makes it hard to see if glasses will suit me or not.

A: Dear Carla, We are sorry to hear that,would you please tell us your PD value and the frame you want ?

LaReese Cooper Time: 2026-05-26 09:23

Q: I am on your website trying to find some eyeglasses and I'm sorting the view to show me medium glasses with my pupil distance of 61. But it keeps showing the exact opposite of what I'm trying to find. Can you assist me with this or am I doing it incorrectly?

A: Dear LaReese Cooper, We are sorry to hear that,would you please send us that link ?

lataija hurts Time: 2026-05-26 07:09

Q: Yes I’ll accept the $20 coupon

A: Dear Lataija, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

lataija hurts Time: 2026-05-26 06:59

Q: Frame just falls off my face

A: Dear Lataija, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

lataija hurts Time: 2026-05-26 06:57

Q: Glasses doesn’t fit my face at all

A: Dear Lataija, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Christie Pluviose Time: 2026-05-26 06:06

Q: Order: 80426051137179 need t o do return prescription not correct

A: Dear Christie Pluviose, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lorena Estrada Time: 2026-05-26 02:20

Q: Please replace blue aviator chic with green aviator chic

A: Dear customer, Thanks for your understanding. We would like to tell you that we have changed frame. We will process your order immediately.

CruzRivera Yurisam Time: 2026-05-25 18:59

Q: I received my order and I have a issue, the Dr write wrong the prescription, what can i do? Can someone research to me?

A: Dear Cruz Haydee, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?

Cruz Haydee Time: 2026-05-25 18:50

Q: Hello Team, I place and order and I received my order but is wrong. I went to my optometrist, and she wrote the prescription wrong. What can I do?

A: Dear Cruz Haydee, We are sorry to hear that,would you please tell us order number first ?

Keeler Katherine Time: 2026-05-25 14:39

Q: The order that I just received is the wrong prescription. All 4 pair. I sent the prescription with the order and it's still wrong.

A: Dear Keeler Katherine, We are sorry to hear that,would you please tell us which pairs are incorrect ?

Jennifer Read-Whitney Time: 2026-05-25 14:20

Q: I recently received order 80326121442099 and the nose pad fell off within the first week. It went back on but then fell off again and disappeared. Please send a replacement nose pad.

A: Dear Jennifer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mandy Barcheck Time: 2026-05-24 20:27

Q: Have you shipped both of my orders?

A: Dear Mandy Barcheck, We would like to tell you that we have shipped your orders out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392611388 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392060261

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