Consulting Servive Center

A: Dear Lorenzo Gutierrez, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50315285581&requester=WT/trackdetails

A: Dear Anderson Aaron, We would like to tell you that we have corrected it for you.

A: Dear Tara DeWalt, We have checked yoru order and we are sorry to tell you that you chose no tint for VogueBox. We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Ashleigh Hildebrand, Please don\'t worry, would you please tell us your correct address ? We will redeliver package to you when we receive it.

A: Dear Christy Roberson, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Mariana Zepeda, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50475507012&requester=WT/trackdetails

A: Dear Susie McIntyre, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50460126907&requester=WT/trackdetails

A: Dear Madison Walker, We would like to tell you that we have corrected it for you

A: Dear Trinity Smith, We are sorry to tell you that you filled incorrect zip code 75956 in the order, we have corrected it for you and will redeliver package to you.

A: Dear Terrance, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Sue Rodgers, We would like to tell you that we have corrected it for you.

A: Dear Sue Rodgers, We would like to tell you that we have corrected it for you.

A: Dear Sasha A, Would you please tell us your order number first ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Erica Emling, Sorry, would you please tell us whether the first replacement glasses are good ?

A: Dear Leanne, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kelsey, We are sorry to tell you that we don\'t make prism of 0.75 In.

A: Dear Kandiss Yarrow, We would like to tell you that we have corrected it for you

A: Dear Cynthia, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear customer, We would like to tell you that your item arrived at USPS facility in KANSAS CITY KS DISTRIBUTION CENTER on December 29, 2025 at 7:44 pm. The item is currently in transit to the destination. You will receive it next week. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541017468041

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Mariana Zepeda, We would like to tell you that we will ship your order out this week.

A: Dear Sheina Desire Acevedo, We are sorry to hear that,but would you please tell us the reason why you want to cancel order ?

A: Dear Jhomaira Garcia, We would like to tell you that we will ship your order out this week.

A: Dear Lizamelia, We would like to tell you that you can log in your account and use points in your points mall.

A: Dear Amanda Wong, We have refunded you the money. But we can not decide the date when the money will be returned to your bank account. It is decided by your credit card bank. It is related with your credit card bill date. It usually takes 7-25 business days.

A: Dear Marye Isaacson, We are sorry to hear that, would you please tell us order number first ?

A: Dear Deb, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Stacy Van Cleave, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Erica Jacobsohn, We are sorry to hear that,would you please tell us which pair you don\'t like first?

A: Dear Annelyse Davidson, We would like to tell you that we will ship your order out this week. And we sent confirmation email to you, if you don\'t receive it, it might be in your spam. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.