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excellentcustomer Time: 2026-03-13 13:28

Q: My previous order 02/25 my glasses broke. The arm... I did have to order new ones as a result, I just saw you have a one year quality warranty I want more information on that

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Robyn Okrant Time: 2026-03-13 12:47

Q: Order# 20226082146198 - the POP sunglasses I ordered had a nose bridge that is much wider than what is noted in your specifcations. I also ordered the Paradigm (with 21mm bridge) and those fit great. Even though the POP glasses are listed as having an 18mm bridge, they are much wider -- so wide that they don't fit me at all and cut into my nose. I see that you don't do returns once a pair of glasses has been delivered, but I cannot wear these glasses at all. Can you help with a solution? I still need a pair of Rx sunglasses. and these are unwearable. Thank you!

A: Dear Robyn Okrant, We are sorry to tell you that we have shipped your order out. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Elizabeth Salinas Time: 2026-03-13 11:28

Q: 80326131119419- this order i was only charged 9 dollars for shipping nothing. Please refund.

A: Dear Elizabeth Salinas, Ok, we will cancel this order and will refund you money.

Elizabeth Salinas Time: 2026-03-13 11:27

Q: 80326131119419 there is no glasses with this order and was charged 9 dollars

A: Dear Elizabeth Salinas, Ok, we will cancel this order and will refund you money.

Kasey Zich Time: 2026-03-13 10:14

Q: Hi There, I am wondering if you modify glasses to fit lower PD Values? I have a PD that is 29.5 and this is not offered in the dropdown menu. Please let me know if this is possible. Thanks

A: Dear Kasey Zich, Would you please tell us whether your monocular PD is 29.5 and binocular PD is 59 ?

Tameri Harris Time: 2026-03-13 09:59

Q: Order Number: 80326052047339 by the way, can you guys tell me what’s the ETA on my stuff being shipped? I literally paid you 21 extra dollars for expedited shipping. Thank you.

A: Dear Tameri Harris, We are sorry for the delay, we will ship your order out this week.

Monique Henderson Time: 2026-03-13 09:42

Q: Hi, I'm checking on the status of my glasses that were order in February. It still says processing.

A: Dear Monique Henderson, We need to confirm the prescription with you since it is very special . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? we sent many emails to you, but you don\'t reply us, please reply us asap. we will cancel your order and will refund you the money if you don\'t reply us today.

tpyeendiii Time: 2026-03-13 08:20

Q: I ordered glasses mid-February & have seen they’ve started being shipped, but don’t see an approximate date of delivery Order #80226150810500

A: Dear Tom Yeend, We have checked the tracking information and it shows that it was delivered. Do you receive it ?

Stacee McKinley Time: 2026-03-13 07:39

Q: Hello, I just wanted to follow up on my shipment. The label was created 3 days ago but it hasn't moved and the carrier states they don't' have the pkg yet. Can you please advise when it will go out to me? Thank you, Stacee McKinley

A: Dear Stacee McKinley, We have checked the tracking information and it shows that it was delivered. Do you receive it ?

Elaine Johnson Time: 2026-03-13 07:20

Q: I placed an order for glasses for my daughter I n March 2nd 2026. The amount of $71.92 was taken out of my account on that day. I was checking the status of tge glasses as my daughter needs them and on this site they are still in the cart looking like I didn't finish ordering when I have proof I did. What is the status of that order? My number is 314-919-5060. Please reply as my daughter n?eeds her glasses asap.s

A: Dear Elaine Johnson, We are sorry to hear that, would you please tell us order number first ?

Tara Pelletier Time: 2026-03-13 03:53

Q: I placed order 80226260136596 on 2/26. It is still under 'processing' as of today, 3/13. I've never had an order this long in this step. Wondering when it will be shipped

A: Dear Tara Pelletier, The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making these glasses with incorrect PD, not following the correct PD 63 and don\'t change frames, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

Lambert Chelsea Time: 2026-03-13 03:32

Q: What types of payment do you accept?

A: Dear Lambert Chelsea, We would like to tell you that you can try to add money to PayPal first, then you can pay money via Paypal.

Stella Mason Time: 2026-03-12 21:40

Q: I want to change the color of my glasses from purple to pink

A: Dear Stella Mason, Sorry, do you mean that you want to change frame#dominic in purple to frame#dominic in red ?

Colleen Anderson Time: 2026-03-12 18:24

Q: My order is still in production, but I ordered on 2/27. It appears that only one pair os holding up the shipment, which I paid extra to receive expedited, because I broke my last usable pair. It's been two weeks. I'm practically blind. This is not at all like my previous 2 orders with Wherelight. What's going on? Order #80226271813421

A: Dear Colleen Fadgen, Ok, we will ship out completed glasses out first.

cordellaray08 Time: 2026-03-12 18:15

Q: The legs on my glasses are loose. I cannot figure out how to request a refund. Please help

A: Dear Michelle Tipton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a video of the glasses to show us the problem first?

Diamond Floyd Time: 2026-03-12 17:16

Q: I am having trouble checking out there is no option. I would like to make this order before the glasses I chose sell out and or the prices change.

A: Dear Diamond Floyd, We are sorry to hear that,would you please take a screenshot of it to show us the problems in details ?

Shanda Gibson Time: 2026-03-12 16:13

Q: I just placed an order but sent to a wrong adress how can I fix this

A: Dear Shanda Woods, We would like to tell you that we have corrected it for you

vdisher.7 Time: 2026-03-12 15:34

Q: How long til my order ships?

A: Dear customer We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202388438

marianne zukowski Time: 2026-03-12 14:32

Q: Did i place an order

A: Dear Marianne Zukowski, We would like to tell you that you placed orders on our website before.

Alex Time: 2026-03-12 13:46

Q: I'd like a pair of prescription sunglasses, but don't see how to make that work.

A: Dear Alex, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tara Story Time: 2026-03-12 13:28

Q: I’m not finding any glasses with a lower PD range. My new RX says Distance PD 60.5 & Near PD 57.5. (I’m new to having two PD’s: I did not know that was a thing.) Can you help me with some options?

A: Dear Tara Story, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

rana augustine Time: 2026-03-12 12:55

Q: My order 80226160741557 was delayed and I never received my 30% coupon discount. Please advise. I just received the glasses today in the mail.

A: Dear Rana Augustine, We would like to tell you that we have emailed you the code. And the tracking information shows that your package has been delivered.

rana augustine Time: 2026-03-12 12:53

Q: My order # 80226160741557 which was ordered on 2/16/26 but delayed. I never received the coupon 30% off for the delay.Please advise.

A: Dear Rana Augustine, We would like to tell you that we have emailed you the code. And the tracking information shows that your package has been delivered.

Isabella Norikov Time: 2026-03-12 12:42

Q: Why is it that my orders have disappeared under my account and I cannot see any of my info!!!!

A: Dear Isabella Norikov, Do you log in email account: ms.norikov@gmail.comL ?

Herrera Lillian Time: 2026-03-12 12:09

Q: My glasses didn’t come in. I order two pairs and the box only has one pair

A: Dear Herrera Lillian, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses you received from us? Was the package broken when you receive it ?

Kathy Manchester Time: 2026-03-12 11:33

Q: My husband needs computer glasses. His doctor told him it would be the same prescription as his regular glasses. They just changed the lenses. Is that correct?

A: Dear Kathy Manchester, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

lgypsy Time: 2026-03-12 11:26

Q: I have a pair of wherelights and now all glasses say my pd is too small for lense -- ALL OF THE GLASSES help??

A: Dear customer, Would you please tell us which frame you want to order ?

Lambert Chelsea Time: 2026-03-12 10:18

Q: I have tried making a payment multiple times, and even bought a pre-paid Visa gift card to try and make the payment, but it won’t go through. Do you have a known issue with Visa allowing payments?

A: Dear Lambert Chelsea, We asked our payment platform and they said that they don\'t support your card, so sorry for this.

donnamorrow05 Time: 2026-03-12 10:09

Q: Just want to know about the pink glasses that I was not able to read anything through, if possible can I just keep for the frame and not be charged for the prescription

A: Dear customer, Sorry, for pink pair, do you mean that you want it to be single vision reading glasses ?

Tamara Ortiz Time: 2026-03-12 09:44

Q: 80226220339188 Quiero saber estatus de mi orden. Gracias

A: Dear Tamara Ortiz, Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124588960

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