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llbrdh7 Time: 2026-01-02 07:38

Q: Order # 81225110941038. The bifocal part is not set right on these. The pd is 58 but it needs to be set higher. Please refund. Should I ship back. Original copy of my rx was sent with order. Thanks.

A: Dear Lisa Berlin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

barth.melaniefp69 Time: 2026-01-02 06:50

Q: When will I receive my glasses

A: Dear Melanie Barth, We need to confirm the prescription with you since your sph value of right eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

bevgreenwood Time: 2026-01-02 05:33

Q: I really just want to return them. I don't think it was your fault, it's been over a year since I've been the to the eye doctor and I think my prescription has since changed. I'd like to return and reorder when I get a new prescription.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Valerie Medina Time: 2026-01-02 05:09

Q: Where is my package?

A: Dear Valerie Medina, We are sorry to tell you that we don\'t receive your email, and we are sorry to tell you that we can not make Hecate with your correct PD 54, would you please choose other smaller frame ?

kitadrew5 Time: 2026-01-02 04:37

Q: This is the first time this happen to me I’m a loyal customer. You’ll give me a tracking number for ups that still says shipper created label ups haven’t received package yet from Dec 29, in it also said it should’ve been delivered yesterday. Now I know it was New Years but this is not good. I’m not happy at all something needs to be done. Look at my history with yall I have ordered multiple glasses here I would love to keep ordering.

A: Dear Kita Jackson, We have checked the tracking information and it shows that your package has arrived at facility of Greensboro, NC, United States, the package is expected to be delivered on Tuesday.

Argyropoulos Jackie Time: 2026-01-01 12:35

Q: 81225310735391 That’s my order number. The frames are tortoise but I selected green. Please remedy to green. Thank you

A: Dear Argyropoulos Jackie, We would like to tell you that we have changed frame

Lorenzo Gutierrez Time: 2025-12-31 22:39

Q: Cuando llegara mi pedido por que reciví un correo donde dice que ya enviaron los lentes pero ahi dice la entrega estimada estándar es de de 3 a 10 días pero yo pague para que me llegarán lo mas rápido posible quisiera saber cuando llegan y si se tardan cual es el veneficio de pagar para que lleguen mas rápido si no van a llegar

A: Dear Lorenzo Gutierrez, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50315285581&requester=WT/trackdetails

Aaron Anderson Time: 2025-12-31 16:26

Q: I need to change my shipping address for an order

A: Dear Anderson Aaron, We would like to tell you that we have corrected it for you.

Tara DeWalt Time: 2025-12-31 15:27

Q: I received my order, but the green pair of glasses VogueBox are supposed to be tinted.

A: Dear Tara DeWalt, We have checked yoru order and we are sorry to tell you that you chose no tint for VogueBox. We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Ashleigh Hildebrand Time: 2025-12-31 12:13

Q: Hello, I had placed an order that is being returned to sender. I realized there was a typo in the address, totally my fault. Is there anyway I could fix this and get my order resent? The order number is 81225120153573

A: Dear Ashleigh Hildebrand, Please don\'t worry, would you please tell us your correct address ? We will redeliver package to you when we receive it.

Christymarie1977 Time: 2025-12-31 11:47

Q: I need to change my shipping address

A: Dear Christy Roberson, Would you please tell us your correct address so that we can correct it for you ?

Mariana Zepeda Time: 2025-12-31 09:34

Q: You charged express shipping and still not shipping it and the glasses were ready to ship more than 5 days ago

A: Dear Mariana Zepeda, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50475507012&requester=WT/trackdetails

susiemac466 Time: 2025-12-30 19:39

Q: Hi there! Im just trying to track the shipping status of my glasses please. Ive tried many times but Ive had no luck. I am way over in NZ. Hoping you can help, thanks Susie.

A: Dear Susie McIntyre, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50460126907&requester=WT/trackdetails

Madison W Time: 2025-12-30 16:54

Q: Hello I am sorry but I saw that the wrong number for the Left Cylinder in my prescription is incorrect it should be -.75 but in my order it is -2.00. My order number is : 81225291733183

A: Dear Madison Walker, We would like to tell you that we have corrected it for you

trinitywilliams0021 Time: 2025-12-30 14:41

Q: Hey it says my order has been delivered but it is not here and my ups says it’s went to 25956 zip but my order has my correct address of 3225 county road 3047 center Texas 75935.

A: Dear Trinity Smith, We are sorry to tell you that you filled incorrect zip code 75956 in the order, we have corrected it for you and will redeliver package to you.

720proproperties Time: 2025-12-30 11:29

Q: Would like to process a return

A: Dear Terrance, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Susan Rodgers Time: 2025-12-30 11:11

Q: Order number -81225301100338 The address you have is wrong 2124 Spring Oak Ct Modesto, Ca 95355

A: Dear Sue Rodgers, We would like to tell you that we have corrected it for you.

newtous98 Time: 2025-12-30 11:05

Q: Address you have is wrong. Correct address is 2124 Spring Oak Ct. Modesto, Ca 95355

A: Dear Sue Rodgers, We would like to tell you that we have corrected it for you.

Sasha A. Time: 2025-12-30 10:11

Q: Hola. Me gustaría que verificaran mi prescripción

A: Dear Sasha A, Would you please tell us your order number first ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

el.emling Time: 2025-12-30 06:53

Q: Hello on order 80825081711262 my prescription on the Hestia glasses was incorrect. I had the same problem with the other pair in the order and they sent me a new one. They said after I got the first pair then they would re do the second pair. I never heard anything after I received the first pair. Can I get my Hestia glasses re done?

A: Dear Erica Emling, Sorry, would you please tell us whether the first replacement glasses are good ?

Leanne Time: 2025-12-30 06:16

Q: The arms of my sunglasses have broken and I wondered if I could get them repaired or of they need replacing

A: Dear Leanne, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kelsey Time: 2025-12-30 00:00

Q: are you able to do a prism of 0.75 In? The drop down does not list this as an option.

A: Dear Kelsey, We are sorry to tell you that we don\'t make prism of 0.75 In.

Kandiss Marlene Time: 2025-12-29 23:48

Q: 10 Seton Park Rd North York ON M3C 3Z6 Canada is my new address I accidentally let it get sent to the old one. The order is still processing if there’s time to change it I updated the address on my PayPal however, somehow it’s still loaded the old address on here and it’s my first time ordering so it was just a genuine mistake. I thought I was still gonna have the opportunity to fix it. Anything you could do would be super helpful.

A: Dear Kandiss Yarrow, We would like to tell you that we have corrected it for you

Cynthia L Guevara Rodriguez Time: 2025-12-29 15:52

Q: Hello. I made a purchase of eyeglasses, order number 313196. The lenses are supposed to be photochromic, but they aren't working. How can we resolve this issue? Thank You

A: Dear Cynthia, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

lewistynisha Ty Time: 2025-12-29 14:31

Q: Where is my order

A: Dear customer, We would like to tell you that your item arrived at USPS facility in KANSAS CITY KS DISTRIBUTION CENTER on December 29, 2025 at 7:44 pm. The item is currently in transit to the destination. You will receive it next week. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541017468041

Tree Time: 2025-12-29 12:37

Q: one of the last pairs of glasses i bought snapped today while i was LIGHTLY cleaning the lenses.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mariana Zepeda Time: 2025-12-29 11:51

Q: When will my order be shipped ? 81225251539523

A: Dear Mariana Zepeda, We would like to tell you that we will ship your order out this week.

sheinaacevedo Time: 2025-12-29 11:29

Q: Cancel my order please

A: Dear Sheina Desire Acevedo, We are sorry to hear that,but would you please tell us the reason why you want to cancel order ?

Jhomaira Garcia Time: 2025-12-29 07:11

Q: When will my order ship its still processing

A: Dear Jhomaira Garcia, We would like to tell you that we will ship your order out this week.

lizamelia.guerrero Time: 2025-12-29 05:38

Q: Hi! How can I use my points to party for my glasses?

A: Dear Lizamelia, We would like to tell you that you can log in your account and use points in your points mall.

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