Q: I understand your offer, but I’m declining any replacement glasses. Both pairs I received are unusable, and the prescription I entered was correct. I’ve already given your company a fair chance to make this right.
I’m requesting a full refund for the last pair of glasses, if not both, pairs. Please confirm the refund amount before any return is made. I will not send or pay for anything until I receive written confirmation that my Refund will be processed in full.
I’ve also reviewed your business profile with the Better Business Bureau, where your company currently holds a D+ rating and multiple unresolved complaints regarding Refund and Prescription issues. I’d prefer not to add to that list, but I will take the appropriate steps through my payment provider if this is not handled promptly and professionally.
To be clear: your internal policies do not override my right to a refund for Defective Products. I’ve fulfilled my end of the purchase, and you’ve provided items that do not meet the described prescription quality. I expect the refund to be processed immediately once confirmation is given.
M.T
A: Dear customer, we can remake glasses for you with no charge, are you sure that you still want a refund ?
