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Dameron Amanda Time: 2026-09-05 12:58

Q: U need a refund on my glasses I cannot see clearly out of them 80826131944249 Is my order number Amanda Dameron is my name Thanks

A: Dear Dameron Amanda, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

garycash Time: 2026-09-05 12:56

Q: The progressive lense glasses I bought has the progressive part higher in the lense as any glasses I've had before. Causing eye strain, any way of correcting or lowering the start point of progressive?

A: Dear Gary Cash, We are sorry to hear that, please don’t worry. Would you please tell us which pair has problems ?

Andi Shotwell Time: 2026-09-05 12:24

Q: My order said it was finished and checking August 30 so I was just hoping to get an update on when I could expect it to ship and potentially deliver? I want to purchase additional pairs but want to figure out the process processing and tracking time to see if they would arrive by the day I need them.

A: Dear Andi Shotwell, We are sorry to tell you that the frame#dominic blue is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Ramirez Bethany Time: 2026-09-05 11:53

Q: Need to confirm shipping addeess

A: Dear Ramirez Bethany, We would like to tell you that we have corrected it for you

Jericah Shaver Time: 2026-09-05 11:17

Q: I need to return one item out of a bulk order of 4 but can't find how to do that.

A: Dear Jericah Shaver, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return?

Amber Vadovic Time: 2026-09-05 10:56

Q: Hello, I received my order but there is an issue with the pair of Lachlan frames I ordered. They're crooked. When I put them down on a flat surface, one of the arms doesn't touch the surface. They are noticeably crooked when I tried to wear them as well. My order number is 20826091757545

A: Dear Amber Vadovic, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Deanne Wroblewski Time: 2026-09-05 09:56

Q: Wondering if my husband can be added and order glasses as well? Also can I redeem points and get the 169. For 3 pair

A: Dear Deanne Wroblewski, We would like to tell you that you can use your account to order your husband\'s eyeglasses directly.

Deanne Wroblewski Time: 2026-09-05 09:55

Q: Can I add my husband to my account and order for him as well?

A: Dear Deanne Wroblewski, We would like to tell you that you can use your account to order your husband\'s eyeglasses directly.

Chelsea Korka Time: 2026-09-05 08:53

Q: Good Morning! :) I came on to order some more glasses and saw that the TWIN frames are available! Do you have any new updates about my order and when it might ship? Order #20826091438351 It has been nearly a month since I placed the order, so I really appreciate your assistance. Thank You Kindly and I hope you all have the most magical day! ~ Chelsea Grace Korka

A: Dear Chelsea Korka, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306364670

NaTASHA MCCLAIN Time: 2026-09-05 06:08

Q: I accidentally redeem som points because I wanted to see how the glasses were sized. I did not order them. How do I get my points back?

A: Dear NaTASHA MCCLAIN, We would like to tell you that we have returned points to your account.

Temitayooyebamiji07 Time: 2026-09-05 04:57

Q: I order 3 pair of glasses with prescriptions. I got message that it has been shipped but the provided tracking number doesn't work. Getting response that tracking unsuccessful for over 2 days now.

A: Dear Adenike Oyebamiji, We would like to tell you that your package has DEPARTED FROM FACILITY. You will receive it soon.

mlambertbusiness Time: 2026-09-04 21:08

Q: I just ordered a pair of glasses that were supposed to be tinted but they shipped clear, can I exchange them and how would I do that

A: Dear Michael Lambert Jr, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Rebecca B Jackson Time: 2026-09-04 20:33

Q: I have bi-focals with lines and I also have two PD for each lens. How do I address this issue to order glasses.

A: Dear Rebecca B Jackson, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Emayo4114 Erin Time: 2026-09-04 17:56

Q: The prescriptions on my last order are off. Vision seems blurry and causing headaches while wearing glasses. What can be done to fix this issue?

A: Dear Erin, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Daystina Ford Time: 2026-09-04 16:46

Q: Order #80926041643376 This order should be mailed to Clarissa Poole 9796 Carrick Drive Jonesboro GA 30236

A: Dear Daystina Ford, We would like to tell you that we have corrected it for you. And do you want us to change the address of order#80926041723301 ?

Ty Stover Time: 2026-09-04 13:25

Q: I ordered darkening glasses and they are not darkening.

A: Dear Ty Stover, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Becky Mcclure Time: 2026-09-04 12:18

Q: My order is still in processing. I would like to know when they're going to be shipped out. The order number is 80826231603136.

A: Dear Becky Mcclure, We would like to tell you that we will ship your order out tomorrow.

crystalan211 Crystal Time: 2026-09-04 12:15

Q: I received my glasses today and they are bent and crooked and also I paid for high index and they are not at all. I have purchased many pairs from your company and have not had this experience of the glasses being bent and not thin. how can I go about getting this corrected?

A: Dear Crystal, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Elizabeth Perry Time: 2026-09-04 11:29

Q: Hi was wondering how long before I get my glasses

A: Dear Elizabeth Perry, We have checked the tracking information and it shows that Your item was delivered at the front door or porch at 1:13 pm on September 5, 2026 in BATTLE CREEK, MI 49015. Do you check your front door or porch ? you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596308633251

Ty Stover Time: 2026-09-04 09:28

Q: Really bummed that there's no human being to talk to at a phone number. I got my glasses today they look great except the ones that were supposed to be photochromic Gray are just clear and don't change in the sun. I'm not super happy since this is my first purchase with wherelight. I guess the easiest thing is to give me a refund for whatever photochromic costs. Because these glasses are just regular glasses. They're nice. But they don't work for sunglasses. And that's why I purchase them so if we could make this good I would appreciate it. If a human being would like to call me my phone number is 812-989-8444. Otherwise I'll look forward to hearing from you as soon as possible. Waiting to place any reviews until we figure this out. Thanks so much for your quick attention.

A: Dear Ty Stover, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Latoya Myers Time: 2026-09-04 08:56

Q: No package delivery for my order - yet when it is tracked it says delivered. Order number 80826101617322. I need support and guidance on this purchase

A: Dear Latoya Myers, We’re sorry to hear this. Could you please double check the shipping address you provided on your order as shown below and confirm whether it is correct? 1582 NW 82nd Ave, WT100123326, Doral, FL, 33126

Tamara Sands Time: 2026-09-04 07:33

Q: I need an itemized receipt for my order

A: Dear Tamara Sands, We would like to tell you that we have emailed you the receipt.

Mariana Zepeda Time: 2026-09-04 06:17

Q: Can you ship my order to United States?

A: Dear Zepeda Mariana, We can ship to the USA, would you please tell us your US address ?

Gloria Gomez Time: 2026-09-04 05:25

Q: I down loaded the app to see if I can find out about my order and nothing shows up

A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Gloria Gomez Time: 2026-09-04 05:23

Q: I used the payment through klarna and I have no emails or product number to get updates on my purchase I brought them on line from your website on August 28th and would like an update on my order

A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Gloria Gomez Time: 2026-09-04 05:20

Q: Still waiting g on an update on my glasses I ordered on line through your website

A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Mariana Zepeda Time: 2026-09-04 04:51

Q: I have an address in Spain so you don’t have to cancel my order and I will travel to Spain in 3 weeks

A: Dear Zepeda Mariana, We are sorry to tell you that our shipping company can not deliver the package to Mexico or Spain now.

vdelazerda Time: 2026-09-04 04:08

Q: Please cancel order# 80926031505174. I need to reorder with Rx lenses.

A: Dear Virginia DeLaZerda, Ok, we will cancel order#80926031505174 and will refund you money.

Marcia Egbert Time: 2026-09-03 21:29

Q: Order number 80826081936545 Copy Creation time Aug 8, 2026 Still in processing

A: Dear Marcia Egbert, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306350307

Peeples Johari Time: 2026-09-03 14:36

Q: 20826051435373 Another week has passed, and I still don't see my order shipped. I'm sure you all are going to express it at no charge to me due to this inconvenience and delay

A: Dear Peeples Johari, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596310475504

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