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Josefina Pina Time: 2025-10-29 11:30

Q: So looking far away I can see but it's not clear clear. close up is blurry and I have to put the glasses low on my nose to read, but neither close nor far seem to be correct nothing is clear gives me slight headache

A: Dear Josefina Pina, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Neilly Nicole Time: 2025-10-29 04:48

Q: Hi there, my order says it was delivered but there’s nothing in my mailbox or at my door. The order number is 80925191148339

A: Dear Neilly Nicole, We\'ve checked tracking information and it shows that it was delivered to your community mailbox, parcel locker or apt./condo mailbox. Do you check these places ?

Neilly Nicole Time: 2025-10-29 04:47

Q: My order says it was delivered but there is nothing in my mail box or at my door my order number is 80925191148339

A: Dear Neilly Nicole, We\'ve checked tracking information and it shows that it was delivered to your community mailbox, parcel locker or apt./condo mailbox. Do you check these places ?

Chelsea Clark Time: 2025-10-29 02:55

Q: My glasses keep falling apart. The lenses keep popping out and won’t stay in. I was wondering if it’s possible to get a replacement pair?

A: Dear Chelsea Clark, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ashley Martin Time: 2025-10-29 01:38

Q: I’d like to be refunded the express shipping fee I paid. These are sitting as a label created for usps with ground shipping which is one of the slowest methods. I feel you guys are no longer being honest with shipping rates. Order number 81025230204584

A: Dear Ashley Martin, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Tia Bell Time: 2025-10-29 00:34

Q: The arm of one of my frames snapped off

A: Dear Tia Bell, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Denise West Time: 2025-10-28 17:04

Q: Where is my order? My husband ordered a week after me and has already received his order. 81025161350569 This is my order. There was a label created & nothing happened for several days. Please let me know when I can expect my order. Thanks.

A: Dear Denise West, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Andrew Garner Time: 2025-10-28 16:41

Q: I'm confused on your sizes. It says find your size, after I select the frames I want, but then it only lists them in one size , which is large for each one that I like. How do I find that same frame in a medium?

A: Dear Andrew Garner, We are sorry to tell you each of our frame only has one size. You can find medium frame here: https://www.wherelight.com/eyeglasses?gooodsSort=1&size=2

Avila Jessi Time: 2025-10-28 14:57

Q: Hello the frame Nunn from order 81025141449353 its hurting my nose and ears because of the sharp edges

A: Dear Jessica, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

ramage.cynthiam Time: 2025-10-28 12:51

Q: Good Afternoon! I received an email 10/24 Order# 81025191709296 had been shipped. However, When I check the shipping info all I see is that a shipping label has been created, but UPS has not received the product yet. I appreciate you looking into this matter

A: Dear Cynthia Ramage, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

ladycure7413 Time: 2025-10-28 12:33

Q: I placed an order that I was charged for I'm looking on my app and I don't see any orders processing I even got an order confirmation email saying that the order was being worked on I'm very confused please let me know if my order is actually being processed

A: Dear Nellie, Do you log in your correct email account: lady@gmail.com ? Your order number is 81025220510402 We would like to tell you that your order is being processed now.

Patterson Valerie Time: 2025-10-28 12:30

Q: Okay I sure will

A: Dear Patterson Valerie, thanks for your support.

breezerker01 Bree Time: 2025-10-28 11:45

Q: Order 80925081434027 my order says it was delivered to a cluster mailbox but I do not receive mail at a mailbox, due to disability it is brought to my home. This package was not delivered to me on this day when there was a substitute mail person, my regular postman checked and could not find the package. I did a missing mail search immediately then tried to do a claim and USPS is refusing my claim. How do I get my glasses?

A: Dear Bree Harrison, We are sorry to hear that, please don\'t worry, would you please double check address you filled below ? Is it correct ? 2805 Jadewood Ct Apt A, Apt A,Austin,TX,78748,US

lilykinx Time: 2025-10-28 10:29

Q: Hello, I've noticed there's been a shipping label created for my order and has been sitting for a few days, I'm wondering why my package has not been mailed out yet? Thank you

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Josefina Pina Time: 2025-10-28 09:56

Q: 81025071718146 both of my large frame glasses the red and tortoiseshell and the black cat eye reading part seems to be very high in the lenses everything us blurry. The third pair is fine!

A: Dear Josefina Pina, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Pam Nobles Time: 2025-10-27 19:21

Q: Order number 80925241926121. The frames are made incorrectly one side is higher than the other.. They do not sit on my face straight and I would like them in the color black instead of purple.

A: Dear Pam Nobles, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Time: 2025-10-27 15:50

Q: Hi! I think there is something wrong with my prescription. Can I send them back to be fixed? Don’t want a refund or anything, just want the lenses corrected. order #80925201305335

A: Dear Sarah, We are sorry to hear that, would you please tell us which pair has problem first ?

mrsbrookekelly Time: 2025-10-27 13:40

Q: 81025271129394 I need to upgrade my lenses. How do I do that? Order was placed 3 hours ago.

A: Dear Brooke Kelly, Please don\'t worry, our lenses are made of resin.

Beverly Lewis Time: 2025-10-27 12:37

Q: Order #20125141825426: I received an email and I assuming its about this order# since I don't have anything else pending. I have not received the glasses yet. These glasses were to be a replacement for a previously purchased pair that broke. I cannot find the Order# or Style of the broken glasses, since I was informed the broken pair are no longer available. The email is stating that I have an unpaid balance. Please inform me if I am owing money after I was told to pick another pair of glasses to replace the broken pair.

A: Dear Beverly Lewis, About replacement glasses, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541011232853 About other email, you can ignore that.

Dawn Andell Time: 2025-10-27 12:28

Q: Was wondering what happened to the transitional lens option. Just ordered two more pair and now that option is not available. Would really like to have the transitional lenses. Help please.

A: Dear Dawn Andell, We are sorry to hear that, would you please take a screenshot to show us problem in details ?

kimberly.ross1 Time: 2025-10-27 11:49

Q: Order#2072505110o523 Date: 7/5/2025 I placed an order for 3 pairs of glasses and my prescription has changed. I need to know if I can send the frames back to have new lenses put in them if this is possible?

A: Dear Kimberly, We are sorry to tell you our factory is located in China, the shipping fee is very expensive, we suggest you to place a new order directly.

Rena Smith Time: 2025-10-27 10:03

Q: Can you help me find the glasses I ordered last. Cat eye with clear stones

A: Dear Rena Smith, We are sorry to tell you frame#Mairead is discontinued.

McCullough Eugene Time: 2025-10-27 05:56

Q: I purchased Order number 80825050401245 while cleaning the lenses the frame broke. I can send pictures upon request

A: Dear McCullough Eugene, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cremelda Time: 2025-10-27 05:01

Q: I tried placing for my shipping to come bw a week or 2 yet it isn’t

A: Dear Cremelda, Sorry, do you mean you want to change shipping method in order ?

patti haskins Time: 2025-10-26 06:29

Q: Was wondering why no one has gotten back to me? Customer service quality?

A: Dear Patti Haskins, Please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Omayra Torres Time: 2025-10-26 05:05

Q: Hice un pedido y me enviaron un email donde me decía que habían tenido un problema con el pago. El pago lo hice a través de la apps de Klarna

A: Dear Omayra Torres, We would like to tell you that your order is being processed now.

Joy Broom Time: 2025-10-25 17:52

Q: I have question

A: Dear customer, Please don\'t worry, it will come back in stock soon.

Joy Broom Time: 2025-10-25 17:52

Q: I need reorder them black glass I had event in town and I just lost them can I reorder them I see it sold out

A: Dear customer, Please don\'t worry, it will come back in stock soon.

Rebecca Landers Time: 2025-10-25 17:24

Q: can i get progressive lens

A: Dear Rebecca Landers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Rebecca Landers Time: 2025-10-25 17:21

Q: Progressive lens?

A: Dear Rebecca Landers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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