Consulting Servive Center

A: Dear Lataija Hurts, we would like to tell you that we have emailed the new code, you can check your email.

A: Dear Lataija Hurts, we would like to tell you that we have emailed the new code, you can check your email.

A: Dear Cynthia Purdie, ok, we have corrected it for you.

A: Dear Shawanda Flagler, We would like to tell you that we have corrected it for you

A: Dear ForeverDeema28, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Mayra Garcia, We are sorry to hear that,would you please tell us whether you feel dizzy or fuzzy when you wear glasses#Angie ?

A: Dear Barry, We are sorry to tell you that we don\'t make plastic lens.

A: Dear Holiday Haber, Ok, we have corrected address, when we receive it, we will redeliver package to you.

A: Dear Fari Behnam, Ok, we will refund you money of order#20826070947199 .

A: Dear Doris Catuto, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Rebecca Wiren, We are sorry to tell you that black bunny is out of stock, would you please choose other frame ?

A: Dear Elizabeth Pritchard, Please don\'t worry, it is still in transit.

A: Dear Fari Behnam, We would like to tell you that we have corrected it for you

A: Dear yennifervegascolmena Vegas, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear yennifervegascolmena Vegas, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Tracy Lauri, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear customer, We would like to tell you that we have corrected it for you

A: Dear Justin Gass, Ok, we will cancel order#20826061753517 and will refund you money .

A: Dear iempowru, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596304035226

A: Dear iempowru, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596304035226

A: Dear Vanesa Hermosillo, We would like to tell you that your package has arrived at Greensboro, NC, United States, 08/07/2026, 12:47 A.M. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50302920328&requester=WT/trackdetails

A: Dear Iya Cummings, do you fill correct email address: service@mail-wherelight.com ? We don\'t receive any emails from you, and do you receive our emails from this email address? You can send photos to service@mail-wherelight.com or phyllis@mail-wherelight.com

A: Dear Misty Ferguson, We previously emailed you to confirm the prescription for frame Zen TR3010 black_grey, as your provided PD measurement was too big. We have reached out to you multiple times via email and SMS but received no response. To prevent manufacturing incorrect eyewear and avoid you receiving ill-fitting glasses, we have cancelled your order and processed a full refund.

A: Dear jazzieluna69, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Elizabeth Mondulick, We are sorry to tell you that we don\'t offer that service.

A: Dear Iris Martinez, Sorry, you only need to choose other smaller frame. If the price difference of new frame is not over $5, we will not charge you money. Are you sure you don\'t want to change frame ?

A: Dear Elizabeth Truss, We need to confirm your PD since they are different. Would you please tell us which one is your correct PD,68 or 60? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And would you please tell us whether your sph values are all positive ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Jessica Rybarick, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear KellyAnn, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Allison Carroll, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.