Consulting Servive Center

A: Dear Tracy Johnston, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=56

A: Dear LaRisha Wabaunasee, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ewing Bernita, we would like to tell you that we have sent the code to you again, please check your email.

A: Dear Kay Fields, We are sorry to hear that, would you please tell us the correct color you want so that we can change it for you ?

A: We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear King Shakeria, We would like to tell you that our factory is located in China.

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Erika, We have checked your order and we are sorry to tell you that the zip code you filled in the order is 92028, but we have corrected it now. We will redeliver the package after we receive it. And we suggest you to double check the address before you pay the money. Thank you.

A: Dear Antoinette, We are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Yachira, We are sorry to tell you that we can not make add value 0.75, we would like to tell you that you can choose single vision lenses directly. If you want single vision reading glasses, you need to add the Add to your Sph value, and remove the Add, and fill near PD value in the glasses.

A: Dear Lozada Hector, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. Concerning your case, we can offer you $10 coupon in total for two orders, would you please tell us whether you can accept it ?

A: Dear Dina Robertson, We are sorry to hear that, we can change the Rx for you, but we need to charge you the processing fee $7.19 because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Lorena Gurrola, We have checked your order and we would like to tell you that you chose Anti-Scratch & UV coating for both pairs of glasses.

A: Dear Lorena Gurrola, We have checked your order and we would like to tell you that you chose Anti-Scratch & UV coating for both pairs of glasses.

A: Dear Lillian, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. And you choose frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=54

A: Dear Carlen Donovan, We can add it for you, but we need to charge you price difference USD $15.57, would you please tell us whether you can accept it ?

A: Dear Madeleine Bock, We would like to tell you that you can fill distance PD value directly.

A: Dear Latonya Ireland, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Antoinette, We are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Ruth Danoff, ​We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

A: Dear customer, We would like to tell you that we have express shipping, but the delivery time doesn\'t include production time.

A: Dear Antoinette, we are sorry to tell you that the coupon can not be used with the BOGO offer.

A: Dear Rebecca Lane, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-3942.html

A: Dear Courtney LaCorte, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Tamora Moore, We are sorry to hear that,but would you please describe your question in details ?

A: Dear Dina Robertson, We are sorry to hear that, we can change the Rx for you, but we need to charge you the processing fee $7.19 because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Dina Robertson, We are sorry to hear that, we can change the Rx for you, but we need to charge you the processing fee $7.19 because your order is being processed now, would you please tell us whether you can accept it ?

A: Dear Tiffany Grant, We are sorry to hear that, did you double check your mailbox ?

A: Dear Antoinette Ingram Harris, We would like to tell you that we have sent coupon code to you via email. And you can fill code in your shopping bag before you pay money. This coupon and other promo code can not be used at the same time.