Consulting Servive Center

A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

A: Dear customer, We are sorry to hear that,but do you mean that you don\'t receive order#80126191252478 ?

A: Dear Kerri Olah-Brennan, Thank you for bringing this to our attention immediately. We have thoroughly checked your order and confirmed that this is a system display error on our end. Your actual payment amount is completely correct and matches the price you agreed to at checkout. The incorrect amount shown on the order details page is purely a visual glitch and will not affect your order processing, shipping, or any future transactions. We sincerely apologize for the confusion and concern this has caused you. Our technical team is already working to fix this issue to prevent it from happening to other customers. Please rest assured that your order is being processed normally, and you will receive your glasses as scheduled. If you have any other questions, please don\'t hesitate to contact us. Thank you for your understanding.

A: Dear SONYA RICE,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

A: Dear Ashley Baucham, We would like to tell you that we have corrected it for you. We will redeliver package to you when we receive it.

A: Dear Rosie Clark, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

A: Dear Sheletta Buckley, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us whether your correct PD value is 71.5 ?

A: Dear Jessica Clarke, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

A: Dear lmangell, We are so sorry for the delay. We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out asap.

A: Dear AAron, We are sorry to tell you that we don\'t support this.

A: Dear Michelle, We are sorry to hear that,would you please take a screenshot of it to show us problems first ?

A: Dear Tarnisha Woodley, We would like to tell you that we have corrected it for you

A: Dear cutomer, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Rosie Clark, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Katherine Rodriguez, We would like to tell you that you can log in email account kathyrodz7@yahoo.com to check order.

A: Dear Liza Jimenez, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

A: Dear Kristie Phares, We are sorry to tell you that we can not make lenses without anti reflective coating.

A: Dear Tonie Duckworth, We are sorry to tell you that we don\'t have KARREN in grey/black color, we only have brown or clear color. Would you please tell us which color you want ?

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to cancel ?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Shana Smith, Do you log in correct email account: lawrenceclovis49@gmail.com ?

A: Dear Maddie Butler, We notice that correct PD is 57 and the frame#Dagny 2042 clear color and the frame#Doggy 59162 pink_c can\'t make PD 57 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose two new frames in our website to match your correct PD 57? And let us know the name and color of new frame. Then we can change for you in the order. We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Lily Towe, Yes, the order#20526151324043 will be delivered to Northern Ireland (United Kingdom). About order#80126071525215,we are sorry to tell you that you filled Ireland in country, not Great Britain. So the package was not delivered to you.

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

A: Dear customer, We have checked your order and we are sorry to tell you that you chose single vision reading glasses in the order. If you want bifocal with line lenses, you need to choose bifocal with line lenses. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?