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Holly ODonovan Time: 2026-09-26 15:10

Q: Hello, We wanted to send the biggest compliment to you!!!! We placed an order #20926021652168, and they are the absolute best glasses I have ever had!!!! I cannot express to you how much I love and appreciate the glasses, I can literally finally see!!!! They are cool, and fun, and they work the best of any I have ever ordered from any glasses seller ever before!!!!!! Keep up the exceptional work!!!! Your very, very satisfied customer!!!! Holly O'Donovan

A: Dear Holly ODonovan, thanks for your support !!!!

Ashley R Time: 2026-09-26 13:21

Q: I received my order today. One pair is supposed to turn darker when in the sun and they do not.

A: Dear Ashley R, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ashley R Time: 2026-09-26 12:48

Q: I just got my order and one of my glasses should be photochromatic grey and it does not change colors in the sun.

A: Dear Ashley R, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

madhattersmother Leanna Time: 2026-09-26 12:20

Q: I am supposed to have a credit? Where is the credit? I ordered glasses, they were not right, I was given a credit.

A: Dear Leanna, we would like to tell you that we have emailed the coupon code to your email address: madhattersmother@gmail.com and mothersbrewtea@gmail.com

judith Time: 2026-09-26 10:23

Q: hi, I placed an order on 9/12/26 shipped 9/18/26 and haven't received. Order #20926121833440.

A: Dear judith, We would like to tell you that we have shipped your order out. Your item departed USPS facility in PHILADELPHIA PA DISTRIBUTION CENTER on September 28, 2026 at 2:55 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596313113755

Freddy Time: 2026-09-26 00:32

Q: Hi I want to know if you deliver to Perth Western Australia please

A: Dear Freddy, yes, we can ship to Perth Western Australia

Temitayooyebamiji07 Time: 2026-09-25 19:17

Q: I need to return all 3 orders. Both glasses are too small for my daughter, and mine is tested for 2 days but nothing is photochromic in it. I drove and walked around in the sun but no transition whatsoever. I'm really sad about it al.

A: Dear Adenike Oyebamiji, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

jjoey90011 Time: 2026-09-25 18:55

Q: I would like to update my address on my glasses I ordered before it processes, but I can’t seem to figure out where or how to do so..

A: Dear Jessie Galvan, We would like to tell you that we have corrected it for you

jjoey90011 Time: 2026-09-25 18:42

Q: Change address on order

A: Dear Jessie Galvan, We would like to tell you that we have corrected it for you

mandyjbrown2019 Time: 2026-09-25 16:56

Q: I received my glasses and have worn them twice, but there is something wrong. The prescription is correct except for the pd, and it is supposed to be 63, but looking through the bottom portion of the lenses is blurry (for up close reading).

A: Dear Maranda Brown, We have checked your order and we are sorry to tell you that the PD value you filled in the order was 60.5 We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

IHEAGWARA EMPRESS AIDONIA ESTH Time: 2026-09-25 12:09

Q: When will you get another shipment of Tribune heart/ oval glasses the one that is yellow and pink. I want those

A: Dear IHEAGWARA, Sorry, do you have photo of that frame ? We can not find Tribune frame.

Rebekah207 Time: 2026-09-25 11:32

Q: I’m a VIP member but I can’t find my card nor am I getting my discounts can you help

A: Dear Rebekah Johnston, We would like to tell you that the discount code has been added to your account, you can find them in \"my coupon\" .

Nancy Time: 2026-09-25 06:07

Q: Hello Can you please explain what is meant by the 'Free Trial by the 25th of each Month' ? It pops up alongside the 30% New Customer Offer banner Thank u kindly

A: Dear Nancy, Would you please take a screenshot of it and send it to us ?

mrscredle2013 LaToya Time: 2026-09-24 17:50

Q: For the order with order# 20626280618161 Xacharia (68021) Purple = Reading glasses Chunky (59153) Purple = Reading glasses Carolyn (95929) Black- when I wear these glasses I can see clearly through the bifocal lens I just feel like they’re too close together which makes me feel like I’m crossing my eyes. This makes me feel like I’m pulling my brain down.

A: Dear LaToya, Thank you. About bifocal lenses, would you please tell us whether the correct PD value is 59.5?

Cynthia Santos Time: 2026-09-24 17:45

Q: Im trying to track my order but ups is stating they dont have the package yet.

A: Dear Cynthia Santos, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

stephanie_mackley Time: 2026-09-24 17:09

Q: Order #80826311856211 Ravenna black frames arrived and the bat on one side is loose on the frame. Only one of the bats on these frames is secured. I also purchased the red version of these frames and the bats are secure. Please help, as I don't know how to fix these. Please help!

A: Dear Stephanie Mackley, We would like to tell you that Willa 58076 purple has came back, we will rush the order for you. We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses#Ravenna in red to show us the problem first?

Feliz Grissy Time: 2026-09-24 16:48

Q: Hello There I would like to know how long it will take or how many days ar left to get my new eyeglasses? Thanks

A: Dear Feliz Grissy, We are so sorry for the delay. We are sorry to tell you that the frame#Nostalgia 59091 red_green_ip is out of stock temporarily, so your order is delayed. Do you want to change other frame ?

Triniti Ross Time: 2026-09-24 14:08

Q: My order got sent back by the postal service if possible I would like still like to receive it but I need to change the address. This is the tracking number 9214490323596311685735

A: Dear Triniti Ross, Would you please tell us your order number and correct address ?

Deijanee Handy Time: 2026-09-24 10:57

Q: I have 2 accounts. I no longer have access to the email that services this account. My new email is Deijanee.handy91@gmail.com Can I transfer these points to the other account?

A: Dear Deijanee Handy, Ok, we have combine two accounts for you.

nwalenten Time: 2026-09-24 08:32

Q: Printing a shipping label and then not sending it for several days does not constitute “shipping.” When will this ACTUALLY be shipped?

A: Dear Nancy Walenten, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on September 27, 2026 at 7:57 am. The item is currently in transit to the destination. You will receive it soon.

Sheila Ross Time: 2026-09-24 06:34

Q: I just received the glasses, unfortunately they are very blurry for progressive. How to I return them for a refund? I can't find the tab on the site. Thank you

A: Dear Sheila Ross, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Briscoe_janae Time: 2026-09-23 19:54

Q: I ordered glasses in August received them the beginning of September. We haven't had them a whole month my daughter was cleaning the lenses and the glasses snapped at the bridge which is insane. Is there a Warrenty on them or something.

A: Dear Briscoe_janae, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Briscoe_janae Time: 2026-09-23 19:50

Q: Is there a warranty on frams if they break.

A: Dear Briscoe_janae, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

stephanie_mackley Time: 2026-09-23 19:05

Q: Order#80926011239275, You stated #Willa 58076 purple are out of stock temporarily, but the system does not show this item as sold out. When do you expect these frames to be back in stock?

A: Dear Stephanie Mackley, We are sorry to tell you that we have checked our system and it shows that it is out of stock, we also asked our factory and they can not tell us the accurate date when it comes back. Or do you want to remove this pair from the order ?

stephanie_mackley Time: 2026-09-23 18:50

Q: Order 80926011239275 Please provide status as all the frames seem to be in stock from my end and what u see online! Thanks, S. Mackley

A: Dear Stephanie Mackley, We are sorry to tell you that we have checked our system and it shows that it is out of stock, we also asked our factory and they can not tell us the accurate date when it comes back. Or do you want to remove this pair from the order ?

Asiris Aranda Time: 2026-09-23 18:38

Q: Hello, the USPS tracking says insufficient address and that it was returned to sender. I have used the same address for other orders in this same websites and others and I have never had this issue before.

A: Dear Asiris Aranda, Ok, we will redeliver package to you when we receive it.

tmw8 Time: 2026-09-23 16:38

Q: I left out the apartment number in my address My address is 1001 Sylmar Ave Spc 140 Clovis, CA 93612 Also, can I add a pair of glasses to this order?

A: Dear TM White, Would you please tell us which pair you want to add to your order ?

jjerina234 Time: 2026-09-23 16:08

Q: I cannot find the status of my order. Jennifer Jerinaz

A: Dear Jennifer Jerinaz, We are sorry to hear that,would you please tell us the order number first?

Arianna Bacon Time: 2026-09-23 14:18

Q: Hello. I have ordered from this website many many times since 2017 as you can see if you look up my orders, I have ordered so many frames that I don’t even wear them all because I have so many. A pair that has been my favorite (that I ordered in 2023) is called Isabis and I ordered them in the blue color, however I only wore them ONE TIME since I bought them, and I put them on again just now to wear a second time and they broke! I am soo very disappointed and have wasted my money, I understand it was a couple years ago, but I am wondering if there is anything you can do to make this better, I would love to order another pair for free or anything you can offer me to fix this. I will send you the photos of the glasses that cracked if you can please reply to me. Thank you so much, I spend a lot of money on glasses because I need high index lenses so I am very sad about this.

A: Dear Arianna Bacon, We are sorry to hear that,in normal, your order is exceeded the guarantee period, we can only offer you a $5 coupon. But concerning your case, we can offer you a $25 coupon and you can use the coupon to place a new order. Would you please tell us whether you can accept it? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

charlene youngstrom Time: 2026-09-23 13:43

Q: I ceant get a coupon to work

A: Dear charlene youngstrom, Would you please fill the code in the shopping cart and take a screenshot to show us the problems in details ?

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