Buy Prescription Glasses Online at Affordable Prices

danicaraja Time: 2026-08-03 06:34

Q: Dear WhereLight Support Team,I would like to place an order on your website and I currently have 4 items in my shopping cart. However, I am facing an issue during the checkout process.Croatia is listed as an option when filling out the shipping address, but when I try to proceed to payment, the system says shipping is unavailable for my region.Could you please clarify if this is just a technical system error on the website? Do you ship to Croatia, and if not, is there any alternative way for me to complete this purchase?Thank you for your time. I look forward to your response.

A: Dear Danica Raja, We are sorry to tell you that we can not ship to Croatia. Sorry for this.

Chrisler Francis Time: 2026-08-03 06:20

Q: Good day I've been trying on glasses on here before I order it's looks extremely big when I add Pd on here can the glasses be customize for me?

A: Dear Chrisler Francis, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Kwesi Hibbler Time: 2026-08-02 21:22

Q: I mistakenly entered the same order twice. Order #20826022030194 and Order #20826022015278 are identical. Can you please cancel one of these please. Additionally, can I make a correction also. On whatever order of the two ships, can I correct the Black "Relief" frames (product 8049) Super High Index to 1.71 please. Can you please confirm this when done if possible. Thanks kindly, have a nice day.

A: Dear Kwesi Hibbler, Ok, we will cancel order#20826022015278 and will refund you money. About Black \"Relief\"8049 in the order#20826022030194,we can not make tint with Super High Index to 1.71. Could we remove tint from glasses ?

judie lippert Time: 2026-08-02 20:43

Q: Is there a warranty on these frames ? Because they cracked in multiple places

A: Dear Judie Lippert, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair has the arm problem? And also please send us pictures of the arm part,then we can check for you.

tms8200 Time: 2026-08-02 16:54

Q: Do I have two accounts? This morning, I thought I had 299 points and now it dropped down to 99 And another one I had like five or 900. I’m not sure what’s going on with the point system here.

A: Dear customer, We are sorry to tell you that you used points to redeemed the frames. And we have returned the points your account now.

Collette Cosey Time: 2026-08-02 13:43

Q: I have been trying to return these glasses since I got them. But there is NO return button. Now it's over 30days. And I have glasses I can't use. I need help resolving this issue. Also I can't find the order form it came with. How do i reprint it for the return?

A: Dear CoCo, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Andrea Foster Time: 2026-08-02 13:21

Q: Hello there seems to be a wavy film on my glasses and it's making everything blurry

A: Dear Andrea Foster, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us which pair has problems ?

ANGELA COULSON Time: 2026-08-02 11:49

Q: My daughter indicates that she can not see at a distance

A: Dear A C, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ANGELA COULSON Time: 2026-08-02 11:48

Q: My daughter indicates that she can not see at a distance

A: Dear A C, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sarah Smith Time: 2026-08-02 02:31

Q: I updated my shipping info under my account after ordering my glasses. I didn't realize it was wrong until after I ordered. My shipping address should be 4157 Chimney Trail, Graniteville, SC 29829

A: Dear Sarah Smith, We would like to tell you that we have corrected it for you

Jamika Oxendine Time: 2026-08-01 19:06

Q: 80826011002020 I ordered 2 of the same glasses and would like to cancel one of them.

A: Dear Jamika Oxendine, Ok, we will remove one pair of Haskell from your order and will refund you price difference $10 .

Sarah Smith Time: 2026-08-01 18:43

Q: I forgot to change my address

A: Dear Sarah Smith, We would like to tell you that we have corrected it for you

Goodwin Dedrian Time: 2026-08-01 14:59

Q: I forgot to add the name of the facility for the delivery of the glasses. The shipping label should be addressed as follows: Property of Rheaya Goodwin #1292162 WERDCC 1101 East Highway 54 Vandalia, MO 63382

A: Dear Goodwin Dedrian, We would like to tell you that we have corrected it for you .

Estela Isea Time: 2026-08-01 14:19

Q: Subject: Follow-up on Promised Coupon ? Order #80726131147021 Dear Wherelight Customer Service, I hope you are doing well. I am writing to follow up regarding the coupon that your customer service promised to send me for Order #80726131147021. As instructed, I have kept all of the glasses and have not returned them while waiting for the coupon. Unfortunately, I still have not received it. The prescription glasses included in this order are: * Ida ? Pink (Prescription) * Clip On 016 ? Grey (Prescription with magnetic clip-on sunglasses) * Ida ? Black (Prescription) * Willow ? Black (Prescription) * Stella ? Blue (Prescription) These glasses were manufactured as Single Vision, but my prescription is for Progressive lenses. Because of this, they do not meet my prescription needs. Your customer service informed me that I could keep the glasses and that I would receive a coupon to place a new order with the correct Progressive lenses. I am still waiting for that coupon. Please send the promised coupon as soon as possible so I can reorder the glasses with the correct prescription. Thank you for your attention. I look forward to your prompt response. Kind regards, Estela Isea

A: Dear Estela Isea, Thanks for your understanding. We would like to tell you that we have emailed you the code.

Labbe Krystal Time: 2026-08-01 12:48

Q: Why are my glasses still in the processing phase it’s been weeks

A: Dear Labbe Krystal, We are sorry for the delay, we will ship your order out this week.

nitishabryant Time: 2026-08-01 10:59

Q: 80826011041535 is order number. Correct mailing address is 815 W Avenue L apt 177 Lancaster CA 93534. Please update

A: Dear Nitisha Bryant, We would like to tell you that we have corrected it for you

Estela Isea Time: 2026-08-01 10:18

Q: ‘Hola son los 3 pares de lentes de mujer de Estela Isea rosados negros y lentes grises oscuros quedaron en enviarme un cupon para realizar otra compra y aun la estoy esperando

A: Dear Estela Isea, Thanks for your understanding. We would like to tell you that we have emailed you the code.

Estela Isea Time: 2026-08-01 10:15

Q: Hola buenas tardes!!

A: Dear Estela Isea, Thanks for your understanding. We would like to tell you that we have emailed you the code.

robin.anne.lynch Time: 2026-07-31 16:37

Q: I was trying to place an order with the new customer code of 30% off, but there's nowhere to enter the coupon code and there wasn't any discount applied so I cancelled the Klarna payment setup. How do I enter the coupon code?

A: Dear robin, We would like to tell you that we have applied the discount to your order.

Andrea Grogg Time: 2026-07-31 16:22

Q: Hello there. I have had my glasses since around June 15th (about six weeks now) and the arm of the glasses just snapped off today out of nowhere. I'm wondering how long the warranty is on them? The frame I received seemed very flimsy like any wrong move would break them. Just wondering if I can replace them or if it's too late? Thank you! My order number is # 80626021853099. Thank youbfor your time and assistance. Sincerely, Andrea Grogg

A: Dear Andrea Grogg, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Iya Cummings Time: 2026-07-31 15:25

Q: what about my black bunny glasses that arrived broken. i was not able to fix them on my own also i need to change my shipping address

A: Dear Iya Cummings, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

laura198406 Time: 2026-07-31 09:14

Q: Hello, I have my received my 2 lenses and I love them. However, the green frame is very big on me, and they are very loose .Is there any way that I can return them and pick another frame With my Prescription of course? Thanks Laura Valencia

A: Dear Laura Valencia, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Kristen Loiacono Time: 2026-07-31 07:34

Q: Do the clip on glasses come with the glasses and clips?

A: Dear Kristen Loiacono, yes.

Brandon Time: 2026-07-31 06:18

Q: I would like to try the Zinnia frames and I see there are 3 different sizes. If I ordered just the frames, would I be able to get prescription lenses put in them?

A: Dear Brandon, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

lurdenis Time: 2026-07-30 18:46

Q: I received my order, but one of the glasses, the Navigator (2428-1), arrived damaged. The temples have chipped paint and are bent out of shape. How can this issue be resolved?

A: Dear lurdenis, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lurdenis Time: 2026-07-30 18:15

Q: I received my order, but one of the glasses, the Navigator (2428-1), arrived damaged. The temples have chipped paint and are bent out of shape. How can this issue be resolved?

A: Dear lurdenis, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

natalia.tarazona.rom Time: 2026-07-30 18:07

Q: Hello! I am contacting to request an exchange of glasses, I would like to exchange for different frames please. Order # 80626230203140

A: Dear natalia.tarazona, We are sorry to hear that,would you please tell us the reason why you want to exchange ?

ZENDT RACHEL Time: 2026-07-30 16:41

Q: I need to request a full refund as my glasses have wrong rx and I cannot see out of them. 80726180745310 Is order number. How do I do this assp.

A: Dear ZENDT RACHEL, We are sorry to hear that,would you please tell us whether your correct PD value is 60 ?

Kathleen Lekie Time: 2026-07-30 16:05

Q: Hello, I don’t know where the copy of my prescription is, but my prescription is correct, one eye is positive and one is negative. Please make the glasses and send them.

A: Dear Kathleen Lekie, And would you please tell us your correct address ?

Iya Cummings Time: 2026-07-30 12:19

Q: in the previous consultants response, they said verbatim “ For Jelly, concerning your case, you can choose a new smaller frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ?” the frame that I am choosing is the versatile frame.

A: Dear Iya Cummings, Thanks for your understanding. We will remake eyeglasses#Versatile 59194 clear for you.

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