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Michelle Interiano Time: 2026-08-04 16:42

Q: Order number 20726161113124 I didn’t like the quality of the glasses I received at I able to change them?

A: Dear Michelle Del Monte, We are sorry to hear that,would you please tell us which pair you don\'t like ?

Tee Time: 2026-08-04 16:30

Q: Hello, Last year I got my daughter some really nice photochromatic lenses but I cannot order them this year. Am I doing something wrong? Or do you no longer have them?

A: Dear Tee, Would you please tell us which frame you want to order ? would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

abbyboyd64 Time: 2026-08-04 12:22

Q: Hello,I am having trouble ordering my glasses…The screen pops up to add to my home screen and it’s already on my home screen.I keep trying to get past that to order and it constantly pops up…. Thank you Abby Boyd

A: Dear abbyboyd64, We would like to tell you that you can ignore that .

Savanna delamotte Time: 2026-08-04 11:48

Q: For some reason my package wasnt delivered to my house, and was delivered to the post office, which I didn't have time to get. They resent it to yall, can you please resend to my house

A: Dear Savanna delamotte, Ok, we will redeliver package to you when we receive it.

morgan.milby94 Time: 2026-08-04 10:58

Q: Order number 80726251819447 Transaction Log 2026-07-30 SHIP OUT 9214490323596303859175.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596303859175 2026-07-30 I paid for fast delivery where is my order

A: Dear morgan.milby94, We would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on August 5, 2026 at 1:16 am. The item is currently in transit to the destination. You will receive it soon.

Jacqueline JnBaptiste Time: 2026-08-04 10:08

Q: Hello, I recently purchased a pair of glasses from WhereLight, but I am unable to locate the invoice in my account. Could you please provide me with a copy of the invoice for my order? Order Number: 20726270645135 Purchase Date: July 27, 2026 Thank you for your assistance.

A: Dear Jacqueline JnBaptiste, We would like to tell you that we have emailed you the receipt.

Kendra Emmons Time: 2026-08-04 09:48

Q: Hello is there any way to recieve my order faster ? How much would it be for faster shipping ? Thank you, Kendra Emmons

A: Dear Kendra Emmons, Please don\'t worry, we will rush your order. We would like to tell you that we will ship your order out this week.

Collette Cosey Time: 2026-08-04 09:47

Q: Yes, I will accept the $65 coupon. I'll use it to order the replacement.

A: Dear Collette Cosey, Thanks for your understanding. We have emailed you the coupon code, you can check it later.

Juliana Brandon Time: 2026-08-04 07:08

Q: My glasses seem to have been stuck in the processing phase for over 2 weeks now. Will they ship soon? Order number 80726161940189

A: Dear Juliana Brandon, We are sorry for the delay, we will ship your order out this week.

rrh53 Time: 2026-08-04 06:07

Q: you sent me a message asking to log in to confirm my order but I don't see it...I ordered red and white glasses frame only...did my order go thru?

A: Dear RAMONA HOWARD, We would like to tell you that we will process your order#20826040541561 immediately.

A.T. Time: 2026-08-03 16:47

Q: I received my order with my new prescription and have been wearing the glasses waiting for my eyes to adjust. It has been a month and I went back to my eye doctor, and she determined that she gave me too strong of a prescription. What do I need to do to get the glasses returned so that I can get my new CORRECT prescription in the frames I ordered? Thank you for your help.

A: Dear A.T, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Latoya Redmond Time: 2026-08-03 16:28

Q: Order #80726221723058 I paid extra for faster delivery and the status is still showing “pre shipping” after almost a week. Why haven’t my glasses been shipped?

A: Dear Latoya Redmond, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Guzman Karol Time: 2026-08-03 15:35

Q: Transaction Log 2026-07-27 SHIP OUT 9214490374004305932900.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004305932900 Have question on why this order hasn't been shipped

A: Dear Guzman Karol, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on August 3, 2026 at 9:56 pm. The item is currently in transit to the destination. You will receive it soon.

Guzman Karol Time: 2026-08-03 15:32

Q: I have not received my order

A: Dear Guzman Karol, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on August 3, 2026 at 9:56 pm. The item is currently in transit to the destination. You will receive it soon.

lory.marcotte Time: 2026-08-03 13:15

Q: I want return my two pair of glasses. Because is to short for me.

A: Dear lory.marcotte, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Jessica Clark Time: 2026-08-03 12:04

Q: Hi! I updated my address, but it is not updated on my more recent order. Is it possible to be changed? 7819 Vernon Avenue Lubbock TX 79423 I’m sorry about that. Order #80826031123388

A: Dear Jessica Malone, We would like to tell you that we have corrected it for you

Conner James Judi Time: 2026-08-03 11:46

Q: How to change rx on glasses or cancel the order?

A: Dear Judi, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Icenbice Misti Time: 2026-08-03 06:58

Q: I need to change my name to my married name

A: Dear Misti Prewitt, Ok, we have corrected it for you.

Iya Cummings Time: 2026-08-03 06:43

Q: i have taken multiple photos and emailed them to you guys over 3 times. i cannot upload photos here . please check the wherelight email

A: Dear Iya Cummings,sorry, did you send the photos to our email address: service@mail-wherelight.com ?

danicaraja Time: 2026-08-03 06:34

Q: Dear WhereLight Support Team,I would like to place an order on your website and I currently have 4 items in my shopping cart. However, I am facing an issue during the checkout process.Croatia is listed as an option when filling out the shipping address, but when I try to proceed to payment, the system says shipping is unavailable for my region.Could you please clarify if this is just a technical system error on the website? Do you ship to Croatia, and if not, is there any alternative way for me to complete this purchase?Thank you for your time. I look forward to your response.

A: Dear Danica Raja, We are sorry to tell you that we can not ship to Croatia. Sorry for this.

Chrisler Francis Time: 2026-08-03 06:20

Q: Good day I've been trying on glasses on here before I order it's looks extremely big when I add Pd on here can the glasses be customize for me?

A: Dear Chrisler Francis, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Kwesi Hibbler Time: 2026-08-02 21:22

Q: I mistakenly entered the same order twice. Order #20826022030194 and Order #20826022015278 are identical. Can you please cancel one of these please. Additionally, can I make a correction also. On whatever order of the two ships, can I correct the Black "Relief" frames (product 8049) Super High Index to 1.71 please. Can you please confirm this when done if possible. Thanks kindly, have a nice day.

A: Dear Kwesi Hibbler, Ok, we will cancel order#20826022015278 and will refund you money. About Black \"Relief\"8049 in the order#20826022030194,we can not make tint with Super High Index to 1.71. Could we remove tint from glasses ?

judie lippert Time: 2026-08-02 20:43

Q: Is there a warranty on these frames ? Because they cracked in multiple places

A: Dear Judie Lippert, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair has the arm problem? And also please send us pictures of the arm part,then we can check for you.

tms8200 Time: 2026-08-02 16:54

Q: Do I have two accounts? This morning, I thought I had 299 points and now it dropped down to 99 And another one I had like five or 900. I’m not sure what’s going on with the point system here.

A: Dear customer, We are sorry to tell you that you used points to redeemed the frames. And we have returned the points your account now.

Collette Cosey Time: 2026-08-02 13:43

Q: I have been trying to return these glasses since I got them. But there is NO return button. Now it's over 30days. And I have glasses I can't use. I need help resolving this issue. Also I can't find the order form it came with. How do i reprint it for the return?

A: Dear CoCo, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Andrea Foster Time: 2026-08-02 13:21

Q: Hello there seems to be a wavy film on my glasses and it's making everything blurry

A: Dear Andrea Foster, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us which pair has problems ?

ANGELA COULSON Time: 2026-08-02 11:49

Q: My daughter indicates that she can not see at a distance

A: Dear A C, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ANGELA COULSON Time: 2026-08-02 11:48

Q: My daughter indicates that she can not see at a distance

A: Dear A C, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sarah Smith Time: 2026-08-02 02:31

Q: I updated my shipping info under my account after ordering my glasses. I didn't realize it was wrong until after I ordered. My shipping address should be 4157 Chimney Trail, Graniteville, SC 29829

A: Dear Sarah Smith, We would like to tell you that we have corrected it for you

Jamika Oxendine Time: 2026-08-01 19:06

Q: 80826011002020 I ordered 2 of the same glasses and would like to cancel one of them.

A: Dear Jamika Oxendine, Ok, we will remove one pair of Haskell from your order and will refund you price difference $10 .

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