Consulting Servive Center

A: Dear Jacqueline Whatley, We would like to tell you that we have corrected it for you.

A: Dear Melinda Knapp, Could you let me know which type of lenses you need? We have four options with different applicable scenarios for your daily use: 1. Single Vision Distance Lenses (for myopia only) Suitable for customers under 40 who only have nearsightedness without presbyopia. Scenarios: Walking outdoors, driving, watching movies, seeing blackboards, viewing distant screens. This lens only corrects far vision. You need to take it off to read phones or books up close. 2. Single Vision Near Lenses (reading glasses for presbyopia) Suitable for middle-aged & elderly people with clear distant vision but blurry close-up sight. Scenarios: Reading books, scrolling phones, sewing, playing cards, checking paper documents indoors. It only works for near tasks; everything far away will look fuzzy when wearing it. 3. Bifocal Lenses Suitable for customers over 40 with presbyopia, who switch between far and near views frequently and prefer a cost-effective choice. Scenarios: Office work (glance at distant monitors & look down at files), daily shopping, short-distance driving, reading at home. The upper part sees far, the lower part sees near, with a visible dividing line on the lens. 4. Progressive Multifocal Lenses Suitable for middle-aged & elderly people with presbyopia who want a seamless look and all-distance vision without frequent glasses removal. Scenarios: All-day wear: driving (far), working on computers (intermediate), reading phones/books (near), cooking, painting, playing musical instruments. Gradual power change from top to bottom with no dividing line; covers far, intermediate and near vision.

A: Dear Krystal, Ok, we will delete your account.

A: Dear Ariana, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.

A: Dear Tanesha, We are sorry to tell you that the frame#Orr is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. Or do you want to change other frame ?

A: Dear Robert Alvis, We would like to tell you that you can place a new order directly.

A: Dear Laura Wilson, We are sorry to tell you that the frame#Morrigan 59259 purple is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

A: Dear Krystal Starkey, We would like to tell you that you can log in your account first, then you can change the password in your account on our website directly

A: Dear customer, We have corrected the address for you and will note them on your package.

A: Dear Joan Pliler, For orders shipped to the US, we cover the tariff/customs duties for you. There will be no extra customs tariff charged to you when your glasses arrive. You will not need to pay any additional duty upon delivery. Please let us know if you have any other questions!

A: Dear Amanda Barnes, We would like to tell you that we have corrected it for you

A: Dear Milagros Rodriguez, We would like to tell you that we have corrected the Axis value of left eye from 75 to 170 for you

A: Dear Milagros Rodriguez, We would like to tell you that we have corrected the Axis value of left eye from 75 to 170 for you

A: Dear customer, We find that you placed seven same orders, we will process order#80926091614122 and cancel other orders. And we also will refund you money of other orders.

A: Dear Renee beleutz, We are sorry to hear that,would you please wear the glasses and take a photo to show us problem in details ?

A: Dear Ortiz Angie, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

A: Dear customer, We are sorry to tell you that the frame#Wild 59202 green is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

A: Dear Linda Ruggiero, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, are you sure that you want to return glasses ?

A: Dear Linda Ruggiero, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, are you sure that you want to return glasses ?

A: Dear REBECCA MARTINEZ, We would like to tell you that we have corrected it for you before we shipped your order out.

A: Dear Kate, We are sorry to hear that,would you please tell us which pair you want to return ?

A: Dear Stephanie Collins, We are sorry to hear that,do you feel dizzy or fuzzy when you wear these glasses ?

A: Dear Fran, We are sorry to tell you that we don\'t accept Apple Pay.

A: Dear Dreagyn Swiger, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Reyna Benavides, We would like to tell you that we have shipped your order out. Your package has departed from Facility,Raleigh, NC, United States. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50327418263&requester=WT/trackdetails We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this.

A: Dear Josee Goudreault, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6.Would you please tell us whether your correct PD value is 63 ?

A: Dear Richard Stephens, We would like to tell you that we will ship your order out this week.

A: Dear Kendra Emmons, we would like to tell you that we will not charge you price difference.

A: Dear Victoria Chapman, We are sorry to tell you that the frame#Morrigan 59259 purple is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

A: Dear Gloria Gomez, Thanks for your understanding. We would like to tell you that we have corrected cyl value of left eye from positive to negative and corrected add values from 2.25 to 2.50. We will process your order immediately.