Buy Prescription Glasses Online at Affordable Prices

SHEILA GARNER Time: 2026-08-14 16:43

Q: Hello, i received my glasses, however the pink pair was broken on the arm,

A: Dear SHEILA GARNER, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

waydy_31 Time: 2026-08-14 16:34

Q: Hola! Mi receta es la misma para ambos espejuelos uno llego bien pero el otro no tiene el +2.00 de bifocal. Que puedo hacer pued me gusta la montura

A: Dear Wydalys, We are sorry to hear that,we have checked your order and we are sorry to tell you that you chose single vision lenses for Meredith 010 red , not progressive lenses. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

Colleen Whalen Time: 2026-08-14 13:57

Q: Order # 20726162209005 Colleen Whalen PlantBased1954@Yandex.com 916-448-7841 You shipped 2 frames with your website FALSELY ADVERTISING THEM AS Rx OPTICAL GRADE QUALITY. I took both frames to Lenscrafters and America's Best vision shop which is the ONLY vendor which accepts my vision plan with Premium-Wellcare Health Net. BOTH the Optician and Branch Manager told me "Both of these two frames are NOT OPTICAL GRADE QUALITY and will not support Rx prescription lenses due to the inside of the frame being far too SMALL to support Rx lenses width. I went to the post office to ship them back at my expense but USPS told me "To ship this the cheapest way Ground USPS with insurance will cost $28.95" I paid $28.26 so that is not realiistic for me to take a financial thrashing on sending the frames back at my own expense! Please send me a PRE PAID SHIPPER - I do not have a printer - you can postal mail me a HARD COPY of the return shipping label OR if it goes back via UPS send me the QR code info and the UPS clerk can scan it at their branch. I insist on a FULL REFUND including shipping, and whatever charges you billed my account! I should not get scorched and have to pay the costs above and beyond those cheap-ass frames! It was billed to AfterPay in 4 payments and I have paid in full with weekly payments with AfterPay charging my checking account debit card with 4 times ACH billing. AfterPay is a PAIN IN THE NECK to deal with and they have non-existent customer service - can you just PUT THE REFUND THROUGH ???? BTW I found out that 100% of all deep discount cheap-o online internet eyeglass frame sellers ARE NOT Rx OPTICAL GRADE QUALITY - that is why they are so cheap prices - you get what you pay for! Caveat Emptor - Buyer Beware!

A: Dear Colleen Whalen, Thank you for sharing your experience with us regarding order #20726162209005. We are sorry to hear that local optical shops are unable to fit prescription lenses into these frames for you. Our frames are designed and manufactured to support prescription lenses for our in‑house lab processing. Unfortunately, we cannot control whether third‑party local optician shops are willing or able to mount lenses into our frames, and we apologize for this inconvenience you have encountered. Per our official return policy, store credit coupon is the standard resolution for this scenario. Taking your special situation into consideration, we would like to offer you a partial refund of half your order amount, which is $14.33. You do not need to return the two frames back to us. Could you please let us know whether you are willing to accept this settlement?

Zachary S Time: 2026-08-14 11:02

Q: Hey, love ya'll selections and have been really happy with my glasses purchances in the past. My most recent order just arrived and I'm not sure the Xanthe frames actually work with my pupillary distance. It's been a few days of feeling a little nauseous and hoping i can get used to them but something def feels wrong. I also ordered a pair of Sallie frames as sunglasses which feel great but have a very unexpected (and honestly cheap looking) silver sparkly glitter on the sides... its not obvious on in the photos or I wouldn't have purchased them. I'm wondering what my options are, especially for the xanthe. xoxo, gossip squirrel

A: Dear Zachary S, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

loveeeher Anesha Time: 2026-08-14 10:24

Q: Glasses broke

A: Dear loveeeher Anesha, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ericasulivant Time: 2026-08-14 10:19

Q: I'm wondering why my receipt says "payment accomplished: $350/actual payment: $287." Why is this? Thank you, Erica

A: Dear Erica Sulivant, The original price of your order was USD 350. You redeemed coupon get55, so you were charged only USD 287.5. The actual payment is USD 287.5 .

Johana Garcia Time: 2026-08-14 10:14

Q: Hello, Yesterday, August 13, 2026, I purchased transition glasses for delivery within 5?7 days. My order number is 80826131125132. The order was placed using the email address jgarcia@shpmanangement.com. The total amount paid was $101.95. The shipping address is: 17 Raising Trail Ct Middletown, CT Phone: 347-432-1864 Email my system used was: jgarcia@shpmanangement.com that email was completed wrong. is johannagarcia25@yahoo.com at this point i don't had a way to see the notifications. I would like to confirm that my order was received and that it is being processed for delivery within the expected 5?7 days. Thank you for your assistance. Best regards,

A: Dear Johana Garcia, Ok,we would like to tell you that we have corrected it for you .

Danielle Priester Time: 2026-08-14 07:52

Q: 80726301251141 Checked my on the status of this order

A: Dear Danielle Priester, We are sorry to tell you that the frame#VogueBox LJD58097 floral is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Fran Time: 2026-08-13 19:19

Q: Buenas Noches! Me llegaron mis espejuelos y me encantan pero el bifocal no lo puedo manejar bien(+2.00) Se podrá hacer mi receta con menos bifocales como la que tenia antes(+1.00) Mi celular es 787 299 0039 Francheska Ocasio Gracias!

A: Dear Fran, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

White Megan Time: 2026-08-13 12:59

Q: How do you track your order exactly with the order number?

A: Dear White Megan, We would like to tell you that you can log in your account, find the order, then you can click \"View order\", then you can check the order status directly.

nisadorsey Time: 2026-08-13 09:55

Q: I purchased glasses on August 7th. Just looking to see tracking information. I did receive one notification that they were mailed out. Want to have ability to keep up with product that I have ordered

A: Dear nisadorsey, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596305271784

angelicamedina Time: 2026-08-13 09:22

Q: Hola. En mi pedido hubo un error en la dirección. Este es el número de la orden 80726231418157 y esta es la dirección jardines de country club cb2 calle 126 Carolina, PR 00983.

A: Dear angelicamedina, Please don\'t worry, we will redeliver package to you when we receive it .

Izabel Fibla Time: 2026-08-13 05:42

Q: Hi - I purchased several pairs in the last few years however a few of the frames are too tight in my head, aka above the ears - how can I adjust that before placing a new order? Tks

A: Dear Izabel Fibla, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Darian Reidhead Time: 2026-08-12 20:07

Q: 80826121905538 I needed to change the shipping address to 46803 W Mellen Ln, Maricopa AZ, 85139

A: Dear D Re, We would like to tell you that we have corrected it for you

Smith Lisa Time: 2026-08-12 17:49

Q: I need to submit a receipt for my most recent order. What is the best way to get a pdf type document for this? Thanks Lisa

A: Dear Smith Lisa, We would like to tell you that we have emailed you the receipt.

Misty Dreyer Time: 2026-08-12 17:25

Q: Hi I Just placed an order and need to update the shipping address. HELP!

A: Dear Misty Dreyer, We are sorry to hear that,would you please tell us your correct address so that we can correct it for you ?

Misty Dreyer Time: 2026-08-12 17:24

Q: I need to update my shipping address. Also, how was I supposed to add the BOGO discount code? It never gave me the option when checking out.

A: Dear Misty Dreyer, We are sorry to hear that,would you please tell us your correct address so that we can correct it for you ?

Tea Allen Time: 2026-08-12 13:22

Q: I need to cancel my order due to being to large of a frame for an eight year old. order # 80826121248120 Order Aug.12th,2026 Thank you

A: Dear Tea Allen, We would like to tell you that you can check the frames here: https://www.wherelight.com/eyeglasses/kids

Mayra adorno Time: 2026-08-12 13:19

Q: Hi WhereLight Support Team, My mother placed an order recently, but we noticed that we provided the wrong shipping address. Please update the shipping address for order #80826101613480 to the correct one before it ships out: Address Line 1: PO BOX 29931 San Juan PR (Puerto Rico) 00929 Could you please confirm once the address has been updated? Thank you so much for your quick help. Best regards, (Mayra Adorno

A: Dear adorno0409, We would like to tell you that we have corrected it for you

Mayra adorno Time: 2026-08-12 13:19

Q: Hi WhereLight Support Team, My mother placed an order recently, but we noticed that we provided the wrong shipping address. Please update the shipping address for order #80826101613480 to the correct one before it ships out: Address Line 1: PO BOX 29931 San Juan PR (Puerto Rico) 00929 Could you please confirm once the address has been updated? Thank you so much for your quick help. Best regards, (Mayra Adorno

A: Dear adorno0409, We would like to tell you that we have corrected it for you

Omayra Salabarria Time: 2026-08-12 12:48

Q: Saludos. Mi mamá hizo un pedido (Order Number: 80826101613480) y puso la dirección de paypal que no es la dirección del envío. Quisiera cambiar la dirección de envío a : PO Box 29931 San Juan PR 000929. Espero se pueda resolver . Gracias quedo al pendiente

A: Dear customer, We would like to tell you that we have corrected it for you

ihatetrains666 Time: 2026-08-12 11:36

Q: My order said ship out but still there is no shipment received estimate date and that USPS still hasn't received my glasses. Please text 4046705057 or email me back. Thank you

A: Dear ihatetrains666, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Luis Rosa Time: 2026-08-12 10:53

Q: Hello, I placed an order and it has been received, but after using the glasses for more than an hour in the sun, I noticed that the lenses never changed to a bluish color; they remained clear. I bought them with Photochromic Blue. I need help with this situation. Thank you.

A: Dear Luis Rosa, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

laurelpr Time: 2026-08-12 10:06

Q: My order has been processing for almost a week now and it was paid for. When is it being shipped? The USPS says no info for tracking is available yet!

A: Dear laurelpr, We would like to tell you that we will ship your order tomorrow.

Dani McKee Time: 2026-08-12 07:42

Q: Order: 80726302050213 I paid for priority shipping and it appears that this was sent ground

A: Dear Dani McKee, Thank you for bringing up your shipping concern regarding Order #80726302050213. To clarify: our default express delivery service is UPS Ground, which falls under the priority shipping tier you purchased. UPS Ground is our standard expedited express option for domestic shipments, so your priority shipping fee has been correctly applied to this shipping method with no service downgrade. You can track the shipment with the provided tracking number to view transit updates in real time. If you have further questions about delivery timelines, feel free to let me know anytime!

NIKESHA SAULMILLER Time: 2026-08-12 04:57

Q: Order 80726251717402 Looking for a delivery date. I need them before 8/19/26. It's been since 7/31/26

A: Dear NIKESHA SAULMILLER, We would like to tell you that we will ship your order out this week.

Daniel Muhammad Time: 2026-08-12 02:37

Q: My order is showing closed 207262211626423 WHY

A: Dear Daniel Toliver, We sent many emails to confirm your glasses#Neutral AT1019 grey_orange since your chose single vision reading lenses . But you don\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and have refunded you the money If you still want glasses, you can place a new order directly. Please make sure that the information you filled in the order is correct. If you are not sure about these, you can email us your questions before you place new order.

Daniel Muhammad Time: 2026-08-12 02:34

Q: My order 20726211626423 is saying it’s closed just wanted o know WHY

A: Dear Daniel Toliver, We sent many emails to confirm your glasses#Neutral AT1019 grey_orange since your chose single vision reading lenses . But you don\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and have refunded you the money If you still want glasses, you can place a new order directly. Please make sure that the information you filled in the order is correct. If you are not sure about these, you can email us your questions before you place new order.

Narinder Surana Time: 2026-08-12 02:28

Q: Hello I ordered 3 pairs of glasses on the same prescription. I pair is ok, 1 I can manage by adjusting my head to focus and moving their positioning when I’m using them However the round ones are way too small and I cannot focus clearly Is it possible to change the size to see if that helps? Thank you

A: Dear Narinder Surana, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

abbyboyd64 Time: 2026-08-11 21:05

Q: Hello,I am having trouble trying to click on the frames I need to order…I have added the website to my home screen multiple times and it still won’t let me click on the frames..It repeats wanting me to add website to my home screen and I really need glasses…. Thank you Abby Boyd

A: Dear abbyboyd64, We are sorry to hear that,would you please take a video to show us the problem in details ? You can send the video to our email address: service@mail-wherelight.com

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