Consulting Servive Center

A: Dear Nicole Kernechel, We would like to tell you that we have corrected it for you

A: Dear Jessica, Thank you so much for reaching out and sharing your concerns. We fully understand your frustration with the waiting time, especially as you work within optometry and are familiar with eyewear production timelines. There are two key reasons for the longer lead time for your order #80926181600105. The tortoiseshell cat-eye frame (style 0098) you ordered is the decorated rhinestone frame. Each stone needs to be hand-applied manually, which takes extra crafting time compared to regular plain single vision glasses. Also, your order was placed over our weekend. Our team could only start processing it on the following Monday, which caused a slight delay at the very beginning. Great news: your order has already been shipped out. You will receive your package soon. We truly apologize for the long wait and the inconvenience this has brought. We know you were hoping to receive them in time for the holiday, and we hope they reach you quickly.

A: Dear Kristin Anderson, We would like to tell you that we can change the frame for you directly, are you sure that you want to cancel the order ?

A: Dear JANICE CARTER, We would like to tell you that we have corrected it for you .

A: Dear sanders sylvia, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And if you don\'t have add values, please don\'t choose progressive lenses and bifocal with line lenses.

A: Dear JANICE CARTER, We would like to tell you that we have corrected it for you .

A: Dear Dawn Emery, We would like to tell you that we have corrected it for you

A: Dear Gerald, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=50&noad=1

A: Dear MINGYON BLACKWELL, We are so sorry for the delay. We are sorry to tell you that the frame#Mondrian 59267 other_f is out of stock temporarily, so your order is delayed,do you want us to ship other completed glasses out first ?

A: Dear sbparx, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Synderela, We are sorry for the delay, we will ship your order out this week.

A: Dear Wendy Poff, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Muna Karshe, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Margarita Romero, We would like to tell you that your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER on September 28, 2026 at 6:07 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, Sorry, would you please tell us the order number first ?

A: Dear Christina Bergt, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Merilee Wright, We are sorry to hear that,please don\'t worry, we will refund you price difference $15

A: Dear Debbi Wilson, We are sorry for the delay, we will ship your order out this week.

A: Dear Cynthia Satney, We would like to tell you that you can choose photochromic tint in \"Lens Type\".

A: Dear Feliz Grissy, We are sorry for this, we will cancel your order and will refund you money.

A: Dear Evi, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear marianeveah45, If you don\'t know your PD,please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear myesha Williams, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear myesha Williams, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear myesha Williams, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Elisa Tellez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jessica Atalla, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:22 pm on September 25, 2026 in PORTLAND, OR 97213. Do you check your mailbox ?

A: Dear Lisa storey, We would like to tell you that we have corrected it for you

A: Dear Lisa storey, We would like to tell you that we have corrected it for you