Consulting Servive Center

A: Dear Brian Barrett, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on December 21, 2025 at 12:54 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Faithann King, Please don\'t worry, we have checked the tracking information and it shows that you will receive it this week.

A: Dear Amy Cotten, We would like to tell you that we have removed it for you.

A: Dear customer, We would like to tell you that we have shipped your order out and will email you tracking number tomorrow.

A: Dear customer, We would like to tell you that we have shipped your order out and will email you tracking number tomorrow.

A: Dear Veronica Huntley, We would like to tell you that your package has arrived at Facility of Waldorf, MD, United States. You will receive it soon, please don\'t worry.

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to you to confirm Rx . In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money. Thanks for your understanding.If you still want that order, we suggest you to take a photo of your prescription and attach it in the email so that we can check it for you.

A: Dear Syb Rosales, Ok, we will delete your account.

A: Dear Alaias Perkins, We are sorry to hear that,we have checked your order and we are sorry to tell you that you chose grey color in the order. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Weslie Schmitz, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9200190279541016111054%2C

A: Dear Brittany Grimes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the case to show us the problem first?

A: Dear Ashley Mottu, We would like to tell you that your item arrived at USPS facility in FORT WORTH TX DISTRIBUTION CENTER on December 21, 2025 at 1:31 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Krista Nabar, We would like to tell you that your package is moving within the USPS network and is on track to be delivered to its final destination. As of December 21, 2025 at 9:41 pm, it is currently in transit to the next facility. You will receive it soon.

A: Dear Helia Vieira, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Sharon Washington, We would like to tell you that your item arrived at our USPS facility in INDIANAPOLIS, IN 46219 on December 21, 2025 at 9:17 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We are sorry to hear that,but would you please tell us the code first ?

A: Dear Erella Ganon, We would like to tell you that you will receive it this week. You can check status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315471220925

A: Dear Carmen Hammon, We would like to tell you that your item arrived at USPS facility in DALLAS, TX 75211 on December 22, 2025 at 12:28 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Maria Daniels, We would like to tell you that we will ship your order out today, but we are sorry to tell you that it can not be delivered before Christmas. Sorry for this.

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

A: Dear Inna Siegel, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Inna Siegel, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Ally Gfeller, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Ana Gonzalez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Janitza De Jesus, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. Please don\'t worry, if you don\'t receive it finally, we will remake glasses for you .

A: Dear Janitza De Jesus, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. Please don\'t worry, if you don\'t receive it finally, we will remake glasses for you .

A: Dear customer, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed.Please don\'t worry, if you don\'t receive it finally, we will remake glasses for you .

A: Dear Swedberg Amber, We need to confirm the prescription with you since your sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.