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Labbe Krystal Time: 2026-08-01 12:48

Q: Why are my glasses still in the processing phase it’s been weeks

A: Dear Labbe Krystal, We are sorry for the delay, we will ship your order out this week.

nitishabryant Time: 2026-08-01 10:59

Q: 80826011041535 is order number. Correct mailing address is 815 W Avenue L apt 177 Lancaster CA 93534. Please update

A: Dear Nitisha Bryant, We would like to tell you that we have corrected it for you

Estela Isea Time: 2026-08-01 10:18

Q: ‘Hola son los 3 pares de lentes de mujer de Estela Isea rosados negros y lentes grises oscuros quedaron en enviarme un cupon para realizar otra compra y aun la estoy esperando

A: Dear Estela Isea, Thanks for your understanding. We would like to tell you that we have emailed you the code.

Estela Isea Time: 2026-08-01 10:15

Q: Hola buenas tardes!!

A: Dear Estela Isea, Thanks for your understanding. We would like to tell you that we have emailed you the code.

robin.anne.lynch Time: 2026-07-31 16:37

Q: I was trying to place an order with the new customer code of 30% off, but there's nowhere to enter the coupon code and there wasn't any discount applied so I cancelled the Klarna payment setup. How do I enter the coupon code?

A: Dear robin, We would like to tell you that we have applied the discount to your order.

Andrea Grogg Time: 2026-07-31 16:22

Q: Hello there. I have had my glasses since around June 15th (about six weeks now) and the arm of the glasses just snapped off today out of nowhere. I'm wondering how long the warranty is on them? The frame I received seemed very flimsy like any wrong move would break them. Just wondering if I can replace them or if it's too late? Thank you! My order number is # 80626021853099. Thank youbfor your time and assistance. Sincerely, Andrea Grogg

A: Dear Andrea Grogg, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Iya Cummings Time: 2026-07-31 15:25

Q: what about my black bunny glasses that arrived broken. i was not able to fix them on my own also i need to change my shipping address

A: Dear Iya Cummings, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

laura198406 Time: 2026-07-31 09:14

Q: Hello, I have my received my 2 lenses and I love them. However, the green frame is very big on me, and they are very loose .Is there any way that I can return them and pick another frame With my Prescription of course? Thanks Laura Valencia

A: Dear Laura Valencia, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Kristen Loiacono Time: 2026-07-31 07:34

Q: Do the clip on glasses come with the glasses and clips?

A: Dear Kristen Loiacono, yes.

Brandon Time: 2026-07-31 06:18

Q: I would like to try the Zinnia frames and I see there are 3 different sizes. If I ordered just the frames, would I be able to get prescription lenses put in them?

A: Dear Brandon, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

lurdenis Time: 2026-07-30 18:46

Q: I received my order, but one of the glasses, the Navigator (2428-1), arrived damaged. The temples have chipped paint and are bent out of shape. How can this issue be resolved?

A: Dear lurdenis, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lurdenis Time: 2026-07-30 18:15

Q: I received my order, but one of the glasses, the Navigator (2428-1), arrived damaged. The temples have chipped paint and are bent out of shape. How can this issue be resolved?

A: Dear lurdenis, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

natalia.tarazona.rom Time: 2026-07-30 18:07

Q: Hello! I am contacting to request an exchange of glasses, I would like to exchange for different frames please. Order # 80626230203140

A: Dear natalia.tarazona, We are sorry to hear that,would you please tell us the reason why you want to exchange ?

ZENDT RACHEL Time: 2026-07-30 16:41

Q: I need to request a full refund as my glasses have wrong rx and I cannot see out of them. 80726180745310 Is order number. How do I do this assp.

A: Dear ZENDT RACHEL, We are sorry to hear that,would you please tell us whether your correct PD value is 60 ?

Kathleen Lekie Time: 2026-07-30 16:05

Q: Hello, I don’t know where the copy of my prescription is, but my prescription is correct, one eye is positive and one is negative. Please make the glasses and send them.

A: Dear Kathleen Lekie, And would you please tell us your correct address ?

Iya Cummings Time: 2026-07-30 12:19

Q: in the previous consultants response, they said verbatim “ For Jelly, concerning your case, you can choose a new smaller frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ?” the frame that I am choosing is the versatile frame.

A: Dear Iya Cummings, Thanks for your understanding. We will remake eyeglasses#Versatile 59194 clear for you.

Sheyenne Time: 2026-07-30 09:37

Q: A pair of glasses ordered for my daughter the lease is loose and we just received them in the mail I was wanting to know if there is anything I can do about that?

A: Dear Sheyenne, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a video of the glasses to show us the problem first?

Silvia Mendoza Time: 2026-07-29 21:20

Q: Where is my order!? I paid extra for expedited shipping 20726022001369

A: Dear Silvia Mendoza, We are sorry for the delay, we will ship your order out next week.

bdrf88 Time: 2026-07-29 15:45

Q: How do I know for sure that you can make my glasses with a 1'74 lens. I don't want to waste my time placing an order and paying for it just to find out that you cannot do my prescription with the frames I choose. I wish to order the Marisa and Kaitlyn frame with the following prescription: Sphere right +10.50, left +9.75 Cylinder right -4.75, left -5.25 axis right 020, left 155 PD 58 Please let me know asap if this can be done so I can take advantage of the bogo offer. Thanks Barry

A: Dear customer, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to order ?

Bethany Peyton Time: 2026-07-29 14:50

Q: The glasses I have received aren't satifactory. The purple tint is barely purple, basically not even there in the brightest light. The other pair is tilted on my face. I wear glasses all day every day and don't have these problems. Can I return them? The prescription is right, its the frames and tinting that are not great.

A: Dear Bethany Peyton, About glasses#Colorwave,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first About glasses#Nana,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Rachel Castellano Time: 2026-07-29 12:48

Q: 7/29/26 @ 2:35-2:48 central Customer service "Hannah" at GOFO said that it was sent back to your team "the seller" according to update on July 12. Please let me know how I can get these glasses back to me...I could even order more of a different style.

A: Dear Rachel Castellano, Dear Rachel Castellano, please don\'t worry, we will ask our shipping company and warehouse about your package first.

Norma Holmes Time: 2026-07-29 12:01

Q: I was trying to redeem points for a pair of glasses. I realized I missed something on the order, so i deleted the glasses to do it again. It now says I don't have those 500 points. I want to order the Aviator (pink) Since the order was not placed it should not have taken the 500 points. Can you please reinstate those. I should have 871 points Thank you

A: Dear Norma Holmes, Ok, we have returned points to your account.

Aliyah Vazquez Time: 2026-07-29 07:22

Q: I put the wrong address when I just placed my order

A: Dear Aliyah Vazquez, Would you please tell us your correct address first ?

jimenezlynda Time: 2026-07-29 06:54

Q: So I wrote an email about the yellow glasses broken and there was nothing you could do about it, but can I get the frames fix then? replace them with the same frame use the same lens. since I just used them 3 times.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Adrianna Mitchell Time: 2026-07-29 05:16

Q: My new glasses have broke already would like to request a replacement through my warranty. I take careful care of them and the left ear piece snapped when taking them out of their case this morning. I also never received my free glasses case.

A: Dear Adrianna Mitchell, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us which free glasses case you don\'t receive ?

Stefani Aseh Time: 2026-07-28 17:25

Q: Please email me an itemized receipt for Order #80726051016598 TY!

A: Dear Stefani Aseh, we would like to tell you that we have emailed you the receipt.

Stefani Aseh Time: 2026-07-28 17:14

Q: Please, I need your street address in order to submit a claim for my glasses

A: Dear Stefani Aseh, we would like to tell you that we have emailed you the receipt.

Rodriguez Vida Time: 2026-07-28 16:40

Q: Need refund only received 1 pair of glasses.

A: Dear Rodriguez Vida, We are so sorry to tell you that the frame #Jordan 3334 black_gold color in your order is discontinued. Would you please choose a different frame on our website ? The price of the frame#Jordan 3334 black_gold color is $24.95, you can go to choose a frame which the total price is around $25. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you. We sent many emails to you, but you don\'t reply us, we shipped completed glasses to you first.

Patricia DiStefano Time: 2026-07-28 15:29

Q: I think I forgot to include the order number. The order was placed today July 28, 2026. The order number is 20726281507059 and I was billed $120.98 on my Discover card in lieu being billed for the higher price between the two pair of glasses. It did not apply the bogo code. Thanks again for your help with this matter and have a great day! Trish DiStefano

A: Dear Patricia DiStefano, Ok, we will apply discount to order and will refund you price difference $51.05 .

Patricia DiStefano Time: 2026-07-28 15:20

Q: I just ordered 2 pair of glasses and in the coupon code box I typed in the coupon code bogo and was charged full price for both pair of glasses. Why did it not apply the discount to my order? Can you please check and tell me the total I am being charged and if I am getting BOTH pair of glasses I ordered? Your prompt attention to this matter is appreciated.

A: Dear Patricia DiStefano, Ok, we will apply discount to order and will refund you price difference $51.05 .

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