Consulting Servive Center

A: Dear Lesa, Sorry, we can not make sure about this .

A: Dear iamkaymarie00, We are sorry to tell you that you have used other discount in the order , do you need us to change to new30 discount ?

A: Dear Linda Frazier, We are sorry to tell you that the shipping company told us your address is incorrect. Would you please double check the address and tell us a correct address ? We will change it for you. 401 West Washington street, Suite 160 ,Phoenix,AZ,85003

A: Dear Sharron Groeizaam, We would like to tell you that your item arrived at the Post Office at 3:37 am on July 7, 2026 in MIAMI, FL 33152. You will receive it soon.

A: Dear JADA, We are sorry to hear that,would you please double check the address you filled in the order below ? Is it correct ? 2462 Lake Debra Dr. Apt 2306 ,Orlando,FL,32835

A: Dear andrea alfaro, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear amy.minnich.ma, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Lee McDonald, We need to confirm the prescription with you since your sph values and cyl values are all positive . But we are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you the money . Thanks for your understanding.

A: Dear Elizabeth Valdez, Thank you for your question about our photochromic lenses. Our photochromic lenses do not come with built-in blue light protection as a standard feature. Your recollection is correct — we still do not recommend adding a separate blue light coating to photochromic lenses, and there has been no change to this guidance. Adding an additional blue light film will interfere with the photochromic material’s light reactivity, impacting the speed and depth of the lenses’ tint transition (both darkening and clearing), and will compromise the core performance of the photochromic function. For reference: fully darkened photochromic lenses do naturally block a portion of blue light from outdoor sunlight, but this is not equivalent to a dedicated indoor blue light protection coating. Please let us know if you have further questions.

A: Dear Britney Dias, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Hillary Zambrano, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50339619121&requester=WT/trackdetails

A: Dear Rebecca Donaldson, Please don\'t worry, your package is still in transit.

A: Dear Rea Cadornigara, Ok, we have corrected it for you

A: Dear keita adja, We are sorry to tell you that the frame#Shelby was out of stock temporarily, so your order is delayed,but it comes back now. We have rushed order for you and will ship your order out this week.

A: Dear Tonisha Kenty, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered at the front door or porch at 4:19 pm on July 6, 2026 in CRESTVIEW, FL 32539. Do you check your front door or porch ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004305299720

A: Dear Judy Halliday, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: We are writing in response to your inquiry about the stalled tracking updates for your order, and we sincerely apologize for the inconvenience caused by this shipping delay. Upon follow-up with our logistics provider, we confirmed that your parcels could not be dispatched due to missing customs HS codes. To resolve this issue without further delay, we have generated new tracking numbers to replace the original ones, and have already instructed the logistics team to re-dispatch your parcels immediately. Below is the updated tracking information for your reference: Original Tracking Number SF6047615770351 New Tracking Number SF6047689282945 Should you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for your understanding and patience.

A: Dear Holland J Watson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jennifer Herrera, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Aimee.orcasitas, We are sorry to hear that,we have checked the tracking information and it shows that your package has Delivered, Door/Yard,Apple Valley, CA. Do you check your door or Yard ?

A: Dear Iya Cummings, We would like to tell you that you can send pictures to our email address: service@mail-wherelight.com

A: Dear koregea, We are sorry to hear that,would you please tell us the reason why you want to cancel it first ?

A: Dear koregea, We are sorry to hear that,would you please tell us the reason why you want to cancel it first ?

A: Dear Gabrielle Salvatierra, We are sorry to tell you that your package might be lost in transit, do you want us to remake order for you ?

A: Dear Tracie Head, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear STEPHANIE PEREZ, Sorry, we find that the payment of order#80626240932267 and order#80626191128404 are still being refused . Do you contact your bank ?

A: Dear Lynda, We have checked the tracking information and it shows that your package has been delivered, Door/Yard. Do you receive it ?

A: Dear Lynda, We have checked the tracking information and it shows that your package has been delivered, Door/Yard. Do you receive it ?

A: Dear norma brown, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Lucie, We would like to tell you that you can save this prescription under a different name directly in your account.