Buy Prescription Glasses Online at Affordable Prices

Michael Marion Time: 2026-06-09 15:02

Q: need to change password

A: Dear customer, We have reset the password for you and have emailed you the new password.

Tiffany Escandon Time: 2026-06-09 13:35

Q: I have yet to see any progress in my order. Can I have an update? I’m pretty loyal with you guys so this is upsetting there has been no movement in my order. I need these asap.

A: Dear Tiffany Escandon, We asked our factory and they said that there is a little flaw on the frame#Glow 59088 green, so the frame is being changed now. And we will ship your order out soon.

Stuart Burrill Time: 2026-06-09 13:18

Q: My Cheyenne glasses as part of order 80625271015294 Have scratched ridiculously easily. I’ve worn glasses for nearly 40 years and don’t think I have ever had such a problem. There’s even a scratch in the critical center of the lens that negatively affects my vision. I want to give y’all chance to respond and make it right. I would like new lenses for them or a similar replacement pair. Thank you Stuart Burrill

A: Dear Stuart Burrill, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Janna Teague Time: 2026-06-09 12:46

Q: Hello! My order 80526311059263 has been processing for 9 days now with no update. Can you please provide me a timeline? Thank you.

A: Dear Janna Teague, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Kassidee Cuffey Time: 2026-06-09 11:50

Q: Hi, I'm trying to figure out if my order has actually been shipped or not. I have confirmation of tracking but it still shows that it hasn't been picked up Order number 80626010926162

A: Dear Kassidee, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

dbcherry Time: 2026-06-09 10:12

Q: I have already sent it

A: Dear customer, do you send the picture to service@mail-wherelight.com ?

Pedro Ruidiaz Time: 2026-06-09 09:15

Q: Hi, one of my frames is broken, my order # is 21125100730461. Can you indicate the warranty claim process ? Thanks Pedro

A: Dear Pedro Ruidiaz, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sonya Time: 2026-06-09 09:10

Q: When will I receive an actual delivery date. My package has been in the same location since June 5, 2026 "USPS AWAITING ITEM" Cary, NC

A: Dear Sonya, We would like to tell you that your item arrived at USPS facility in COLUMBIA SC PROCESSING CENTER on June 9, 2026 at 7:11 pm. The item is currently in transit to the destination. You will receive it soon.

Brenda Time: 2026-06-09 07:39

Q: How to ise hsa card

A: Dear Brenda, You can try to use your fsa card to pay the order first. If it works, it means that you can use your card on our website.

Candace Parks Time: 2026-06-09 06:19

Q: Hello! I put in the wrong prescription is there a way I can exchange my glasses?

A: Dear Candace, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ansheika Bailey Time: 2026-06-09 02:46

Q: Yes could you remake the glasses I’m still getting the same message from May 18th

A: Dear Ansheika Bailey, Thanks for your understanding. We will remake eyeglasses for you.

Perez Neysha Time: 2026-06-09 02:38

Q: Where is my order

A: Dear Perez Neysha, We would like to tell you that your item arrived at GREENSBORO NC PACKAGE SORTING CENTER origin facility on June 2, 2026 at 8:00 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124980993

Perez Neysha Time: 2026-06-09 02:38

Q: Where is my order?

A: Dear Perez Neysha, We would like to tell you that your item arrived at GREENSBORO NC PACKAGE SORTING CENTER origin facility on June 2, 2026 at 8:00 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124980993

dbcherry Time: 2026-06-08 22:01

Q: I sent my prescription. Please finish my glasses

A: Dear Donna Smyth, Sorry, we don\'t receive the photo of your original Rx,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is service@mail-wherelight.com

Rene Reidlinger Time: 2026-06-08 17:48

Q: Hello, I changed my address in my profile but the my order says the wrong address. I just placed the order, is there anyway to correct the shipping address??

A: Dear Rene Reidlinger, We would like to tell you that we have corrected it for you

Brandee Mattos Time: 2026-06-08 17:24

Q: I am having a hard time seeing with my progressives. The reading portion is too low. What are my options to remedy this?

A: Dear Brandee Mattos, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Ray Marcus Time: 2026-06-08 16:27

Q: How do I buy glasses off this website

A: Dear Ray Marcus, Would you please tell us which frame you want and send us a photo of the original prescription with PD ?

q_sindy Time: 2026-06-08 13:35

Q: Where’s is my order

A: Dear Sindy Quintero, We wouldl like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on June 9, 2026 at 12:55 am. The item is currently in transit to the destination. You will receive it soon.

q_sindy Time: 2026-06-08 12:27

Q: Where is my order? I tried checking the tracking and it says that they have not received my items. It has not been over a week.

A: Dear Sindy Quintero, We wouldl like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on June 9, 2026 at 12:55 am. The item is currently in transit to the destination. You will receive it soon.

Teresa Vay Time: 2026-06-08 11:27

Q: I received the glasses. They look great, but I needed the lenses to be 2.5I can’t see out of them at all. What can I do to get this rectified?

A: Dear Teresa Vay, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Megg Jacobs Time: 2026-06-08 09:48

Q: Hi - I got a text that you needed to contact me about my RX on my order. I am not sure what you need or if you do need anything?

A: Dear Meggan Jacobs, We notice that correct PD is 58 and the frame#Navigator 2428-1 yellow color can\'t make PD 58 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose a new frame in our website to match your correct PD 58? And let us know the name and color of new frame. Then we can change for you in the order. And about other pairs, we need to confirm the prescription of glasses with you since your sph value of right eye is positive and sph value of left eye is negative . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Jessica Tannacore Time: 2026-06-08 09:44

Q: I really want to buy these glasses but when I try, it will not let me enter my prescription it only gives the option for non prescription lenses. Please advise. Thanks https://www.wherelight.com/eyeglasses/frames/cateye-balance-eyeglasses-5427.html?color=silver

A: Dear Jessica Tannacore, We are sorry to tell you that we can not make this frame with prescription lenses, so you can not choose prescription lenses.

dbcherry Time: 2026-06-08 08:45

Q: Would u please reply to my last message? I asked for a refund if u can’t make my glasses with the info given

A: Dear Donna Smyth, Sorry, we don\'t receive the photo of your original Rx,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is service@mail-wherelight.com

Morgan Wurtz Time: 2026-06-08 04:11

Q: I placed my order on 5/21/26 and paid for fast shipping. I have yet to receive my order and it has said the label has been created for 7 days now waiting for my package to be picked up. Here is the tracking number: 9214490374004304979661 and my order number is: 80526211126029. I really need this order as my son has gone with broken glasses waiting for these to arrive.

A: Dear Morgan Wurtz, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on June 8, 2026 at 5:43 pm. The item is currently in transit to the destination. You will receive it soon.

maricela26 Time: 2026-06-07 16:03

Q: Hello, my shipping address is incorrect. Can you please change it???

A: Dear Mari, We would like to tell you that we have corrected it for you

shannon mcdaid Time: 2026-06-07 14:15

Q: Oder number: 80626071411124 I have put the wrong delivery address on my order, can I change it from 126 curragh road Aghadowey Bt514bt And update it to 51-53 Ardreagh road Aghadowey Coleraine Bt514dn Thank you Shannon

A: Dear Shannon McDaid, We would like to tell you that we have corrected it for you

Rae Peighton Time: 2026-06-07 06:03

Q: Hello, my order has been shipped for about 3 days but the UPS link says "label created." Why hasn't it made it to the the carrier?

A: Dear Rae Peighton, We would like to tell you that your package has arrived at Facility of Greensboro, NC, United States. You will receive it soon.

Chevelle Mack Time: 2026-06-06 16:41

Q: I don’t like how my glasses look, am I able to return them?

A: Dear Chevelle Mack, We are sorry to hear that,would you please tell us which pair you don\'t like first ?

Eisnor Kerri Time: 2026-06-06 15:58

Q: 80526121408349

A: Dear Eisnor Kerri, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Joel Time: 2026-06-06 15:24

Q: hi i have seen my order has been getting sent back whats going on if its the address Its 192 Santa Barbara ave daly city, CA, Apt 1

A: Dear Joel, We are sorry to tell you that you didn\'t fill Apt number in the order, we have corrected it for you and we will redeliver it to you when we receive it.

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