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Rice Samantha Time: 2026-06-20 20:15

Q: When is my glasses expected I’ve been waiting a long time and still no update

A: Dear Rice Samantha, We would like to tell you that we will ship your order out tomorrow.

Gina Schmidt Time: 2026-06-20 19:38

Q: Hello, I just made an order, 80626200825238 , but i put the wrong address. I need it shipped to my new one please. 2225 El Cielo , Brownsville, Tx. 78520, US Thank you in advance, Gina Schmidt

A: Dear Gina Schmidt, We would like to tell you that we have corrected it for you

Jennifer Nappier Time: 2026-06-20 16:32

Q: Hello, I am looking to get a pair of star-shaped glasses; however, I am looking to get ones with full -rim plastic frames. Is there any way I can get these custom-made? Thank you, Jenny Nappier

A: Dear customer, Do you have photo of that frame ?

Open United Recovery Jessika Easterling Time: 2026-06-20 16:31

Q: I have ordered 2 or 3 times from your website. When I go into my account, none of my previous orders show nor can I review any of the products I have purchased.

A: Dear Jessika Easterling, Do you log in correct email account: pretendika@gmail.com ?

Gaston Mateo Time: 2026-06-20 14:47

Q: Typed in wrong address

A: Dear Mateo Gaston, We would like to tell you that we have corrected it for you

casdeluna Time: 2026-06-20 11:59

Q: I ordered the last 4 orders of lenses with the prescriptions to see from afar and to read and for some reason I can't read in any

A: Dear Castellanos. We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Karen Cook Time: 2026-06-20 11:45

Q: Order #80626021821165 As of 6/12/26 and still haven’t shipped? Why???

A: Dear Karen Cook, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Max,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

Christina Wilson Time: 2026-06-20 10:38

Q: I just placed an order and need to change the PD on one of them from item Addie (22087) PD should be 68.

A: Dear Christina Wilson, We would like to tell you that we have corrected it for you

dbcherry Time: 2026-06-20 09:23

Q: Please respond to my messages or refund my money. I’m going to post a review

A: Dear customer, We are sorry to hear that,but we don\'t receive your message, would you please tell us your questions first ?

Ragan Young Time: 2026-06-20 07:36

Q: My order has been sitting in the local GoFo shipping office since 6/16/26. It states "Hold for Instructions requested". What's going on? Can I please have my glasses that I paid extra for advanced shipping.

A: Dear Ragan Young, We are sorry to tell you that your package might be lost in transit, do you want us to remake order for you ?

Lisa Chambers Time: 2026-06-19 23:42

Q: Hello, I’m checking about order 80126300049458 because I have not received it. Please can you help with this? Thank you, Lisa Chambers

A: Dear Lisa Chambers, We are sorry to hear that,but are you sure that the correct order number is 80126300049458 ?

shawthefamily Time: 2026-06-19 23:07

Q: A pair of my glasses fell off my face and the armband snapped. How do I get that fixed or is it under warranty?

A: Dear Angela Shaw, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Hollins Time: 2026-06-19 14:42

Q: Hello, are the polarized lenses UV blocking?

A: Dear Sarah Hollins, Yes, our polarized lenses have UV blocking.

jjackson12350 Time: 2026-06-19 14:35

Q: My glasses came in and they’re broke

A: Dear Janeen Jackson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jjackson12350 Time: 2026-06-19 14:32

Q: I received my glasses and they are broke

A: Dear Janeen Jackson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

atthehairnet Kerri Time: 2026-06-19 14:24

Q: Hello I finally received my glass three of them feel like the lense is off … like the reading part on the bottom is too low I have to pick the glasses up to read only the grey pair are good .

A: Dear Kerri, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Megg Jacobs Time: 2026-06-19 13:09

Q: Hi I paid for the fasting shipping and since the 16 it has said label created waiting for shipment. Is it stuck in limbo?

A: Dear Megg Jacobs, We have checked the tracking information and it shows that you will receive it today.

Janis Time: 2026-06-19 13:09

Q: Can you tell me if in my rx I have prism. Are you able to accommodate my rx. Thank you janis

A: Dear Janis, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

scorpiolil13 Time: 2026-06-19 12:28

Q: my glasses arrived broken

A: Dear Liliana Carmona, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cassandra Chavez Time: 2026-06-19 10:50

Q: how can i submit photo of broken glasses

A: Dear Cassandra Chavez,We would like to tell you that you can email picture to our email address : service@mail-wherelight.com

Angel Williams Time: 2026-06-19 10:00

Q: Good morning I would like to return my marble glasses I just purchased for a different style

A: Dear Angel Williams, We are sorry to hear that,would you please tell us the reason why you want to return Allegra first ?

Camille Time: 2026-06-19 06:27

Q: Order #: 80526301229591 - This is my second order, which contains three additional pairs of a style I already ordered (Hestia). The "green" pair is so wide/large that it literally slides off my face, and I'm unable to wear them. Additionally, I paid extra to have all three include Photochromic Lenses; however, NONE of the three transition in the sun at all. This is very frustrating, as I have spent a lot of money on glasses with this company, trusting that the quality of my second order would match the quality of my first. How can we resolve this? I do not want to merely get 50% back on my order - or a discount on a future order. These glasses were too expensive to not be able to wear.

A: Dear Camille, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Victoria Smith Colon Time: 2026-06-19 04:55

Q: Wrong address on recent order, correct address is 729 Twin Brooks Ct Marietta, Ga 30067

A: Dear Victoria Smith Colon, We would like to tell you that we have corrected it for you

Thomas Quapp Time: 2026-06-18 20:45

Q: Guten Morgen, geht meine Bestellung so in Ordnung, oder gibt es Schwierigkeiten. Dankesch?n

A: Dear Thomas Quapp, Sorry, would you please tell us the order number first ?

Cortney Hulse Time: 2026-06-18 15:25

Q: My glasses said shipped on 6/15 I paid the extra to get my glasses here why aren't they here???

A: Dear Cortney Hulse, We would like to tell you that you will receive it tomorrow.

Beverly Winstead Time: 2026-06-18 10:07

Q: I gave the wrong PD when I order my glasses. Can you fix this before you mail them to me. The correct PD is 32.5 right eye and 33.5 left eye

A: Dear Beverly Winstead, We are sorry to tell you that we have shipped your glasses out, so we can not change the PD value for you now. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

nmorris0910 Nichesha Time: 2026-06-18 09:08

Q: How do I submit the picture of me with the glasses that is too small.

A: Dear Nichesha, We would like to tell you that you can email picture to our email address : service@mail-wherelight.com

Cortney Hulse Time: 2026-06-18 05:43

Q: My order is showing that it hasn't been picked up yet but was shipped out on the 15th of this month?

A: Dear Cortney Hulse, We would like to tell you that you will receive it tomorrow.

MONETIA GIDNEY Time: 2026-06-18 03:38

Q: Will I receive my order by June 25th.. I leave for a trip on June 26th. Order # 80626141027375

A: Dear Monetia Gidney, We are sorry to tell you that we will ship your order out tomorrow. So you can not receive it by June 25th. Sorry for this.

Brian Amaral Time: 2026-06-17 20:31

Q: Order 80626172021408: I need to update the shipping address. I now live at 6871 Ames Rd Apt 918, Parma, OH 44129

A: Dear Brian, We would like to tell you that we have corrected it for you and you can check the picture below.

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