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LaKisha Hunt Time: 2026-07-14 15:08

Q: I have not recovered my order and I paid for advance shipping. My tracking only says label created.

A: Dear LaKisha Hunt, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

laurabelarbi2 Time: 2026-07-14 13:58

Q: The glasses that I received do not appear to have the correct prescription in them and I’m not able to use them. I would like to return them and I’m not sure. How can you please let me know how I’m able to return the glasses I ordered.

A: Dear laurabelarbi2, We are sorry to hear that,would you please tell us order number first ?

Manda Phillips Time: 2026-07-14 12:25

Q: I have yet to have an update on my order nor have they been delivered! I paid for the speedy delivery of $21 and was expecting my glasses before 7/15it is now 7/14 and no update no nothing how are we going to fix this

A: Dear Manda Phillips, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

carminmccann Time: 2026-07-14 11:35

Q: One of the lenses pop up

A: Dear Carmin McCann, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

amcbg5 Time: 2026-07-14 10:46

Q: I would like to get a refund on my glasses, they make me dizzy. Please tell me what I need to do.

A: Dear amcbg5, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Charlyce Samuels Time: 2026-07-14 10:43

Q: Re order #: 80726131019396 Please cancel and refund the payment for this order as it was placed in error as a duplication of previous order on 7/13/26. Thanks, Charlyce Samuels 502-457-1476 Ctsamuels08@gmail.com

A: Dear Charlyce Samuels, Ok, we will cancel order#80726131019396 and will refund you money.

loutre_nordique Time: 2026-07-14 10:03

Q: do you have a canadian site?

A: Dear loutre_nordique, We are sorry to tell you that we don\'t have canadian site.

kp Time: 2026-07-14 09:31

Q: Hi, I've been trying to get ahold of someone to return my glasses that were made incorrectly. Please respond to emails.

A: Dear Kara, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

LaKisha Hunt Time: 2026-07-14 08:27

Q: I placed an order and a label has been created but not moving so I can not track any further. Order placed 7-2-26.. tracking started 7-10-26 9214490323596300787198 This is the tracking number.

A: Dear LaKisha Hunt, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

sescilys Time: 2026-07-14 07:26

Q: I did not receive my order….

A: Dear Sescily Daniels, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 6:01 pm on July 13, 2026 in BIRMINGHAM, AL 35216. Do you check your mailbox ?

Faryqueen20 Time: 2026-07-14 07:25

Q: Good morning , I am checking on my order I cannot see any updates on my order since the 7th July. Can you kindly provide and update for me ease. The tracking #92144_90323_23596_3002-45636

A: Dear Faryqueen20, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of July 14, 2026 at 9:51 pm, it is currently in transit to the next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596300245636

Fabián de Richmond Time: 2026-07-14 07:12

Q: Quiero conocer el tracking del pedido

A: Dear Fabian Richmond, Concerning your case,we can refund you money $10, would you please tell us whether you can accept it ? And please tell us correct city name. The address you filled in the order is incorrect.

Crystal Sawyer-Strickland Time: 2026-07-14 04:19

Q: Hi, I would like to exchange a pair of my glasses that I received. I did a fuschia tint and I don’t care for it.

A: Dear Crystal Sawyer,We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

foxywbrneyes36 Time: 2026-07-14 03:48

Q: Glasses i order makes me dizzy

A: Dear Yowanda Richardson, We are sorry to hear that,would you please tell us which pair makes you dizzy ? About color of lenses,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

valcherubin2 Time: 2026-07-13 18:52

Q: 80726031231578 this is my order number I am quiring about

A: Dear valcherubin2, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

valcherubin2 Time: 2026-07-13 18:50

Q: When will my glasses be delivered to my shipping agency?

A: Dear valcherubin2, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Joshua Martin Time: 2026-07-13 16:12

Q: To whom it may concern I received my it order of 3 pairs of glasses and one of my pair did not come as requested. The Pop glasses were ordered with photochromic and they were not included. I’m sure you can understand my disappointment and I am eagerly awaiting your solution to resolve this issue. Thank you so very much for your time and understanding. Joshua Martin

A: Dear Joshua Martin, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Kara Time: 2026-07-13 16:06

Q: Hi, I’ve been trying to get ahold of someone via email to make a return. Please advise.

A: Dear Kara, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

Joshua Martin Time: 2026-07-13 16:02

Q: One of the pair of glasses I ordered didn’t come as I ordered them

A: Dear Joshua Martin, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

brooklynvalley Time: 2026-07-13 14:55

Q: RE: Order Number 20626301442406, placed on 6/30/2026 This order is missing from the "My Orders" section of my account. Has it been placed? Money was was paid from my credit card, as was order number 20726020804419 that was place on 7/2/2026. That order actually shows up "My Orders" and shows that it was shipped. While I am patiently waiting for all of the glasses that I paid for, I would appreciate an update. Thank you, Valerie Sykes

A: Dear brooklynvalley, About order#20626301442406, we have fixed it, you can check it later.

margester Time: 2026-07-13 14:47

Q: Order number 80726031528333 Hi, this order is showing as having been shipped and I have not received any updates on tracking since July 8. I also paid extra for express shipment as my current glasses are broken. Can you please give me an update on this? I would also like a refund on express shipping if possible. Thank you, Marge Hall

A: Dear margester, We would like to tell you that we have shipped your order out. And you will receive it today. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50301123263&requester=WT/trackdetails

miss.j.grey Jess Time: 2026-07-13 14:31

Q: Order #80726020515318 My order still has not arrived.

A: Dear Jess Faulkner, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And the shipping time is 7-14 business days. We have checked your tracking information and it shows that your item departed the USPS facility in PITTSBURGH PA DISTRIBUTION CENTER on July 14, 2026 at 11:07 pm. The item is currently in transit to the destination. You will receive it soon.

Darian Time: 2026-07-13 11:05

Q: I need a refund on the star glasses I ordered. They broke and were flimsy, poorly made.

A: Dear D Re, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tara Cavanaugh Time: 2026-07-13 10:45

Q: How long does an order typically take to process and ship?

A: Dear Tara Cavanaugh, We need to confirm the prescription with you since the prescription you entered in the order is different the one you uploaded. Would you please tell us which one is correct ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

strawbry25 Time: 2026-07-13 09:58

Q: 80626252135419 this is my order number i received my glasses Art.No 51411 Color blue Count 1 my daughter said they make me look like a superhero which is not exactly what i was going for ? ! they really do not suit my face may i please exchange them since they just arrived ?

A: Dear strawbry25, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $10 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

mahagonirose Time: 2026-07-13 06:59

Q: I am checking the status of my order. It is still in processing status.

A: Dear mahagonirose, We would like to tell you that we will ship your order out this week.

Samantha Rook Time: 2026-07-13 05:48

Q: Hello - I ordered the clip on 009 (66903) and the clip on piece broke after only 2 wears. Is there any way to get just the clip on replaced? Thank you! Email on my account is hi@samrookart.com (however I no longer have access to that email) Order number is 20326231144458

A: Dear Samantha Rook, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Casey Ferguson Batts Time: 2026-07-12 17:38

Q: Is there a reason my order #80726012103243 says it was shipped out but the tracking number 9214490323596300245629 says a label was created on July 7th, but has yet to make it to any USPS?

A: Dear Casey Ferguson, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Jocelyn Fuentes Time: 2026-07-12 11:39

Q: Order Number: 80526292046145 Subject: Defective Photochromic Lenses ? Request for Resolution Dear WhereLight Customer Support, I am writing because I am very disappointed with the glasses I recently ordered from WhereLight with the photochromic lens upgrade. Unfortunately, the photochromic feature does not appear to work at all. I have tested the glasses multiple times by wearing and leaving them in direct sunlight for extended periods?up to several hours?and the lenses remain completely clear. There is no noticeable tint or darkening whatsoever. Since I specifically paid extra for the photochromic upgrade, I expected the lenses to darken outdoors as advertised. As they currently function, they do not meet the product description or my expectations. I would appreciate it if you could investigate this issue and provide a resolution, whether that be a replacement pair with properly functioning photochromic lenses or a refund for the defective product.

A: Dear Jocelyn Fuentes, We are sorry to hear that. And would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

tombcool Time: 2026-07-12 07:10

Q: I just received my order and the image through the lens is incredibly blurry. I can see much better without the glasses even on. Someone made a mistake on the RX I fear whgich I emailed a scan copy of. What should I do to correct this. The frame is fine, the lens are terrible. Order number 20626250831122.

A: Dear Tom, We have checked your original Rx, we find that sph values are positive ,but the sph values you filled in the order are negative. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

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