Consulting Servive Center

A: Dear Brenda Rodriguez, We are sorry for the delay, if the tracking information is not updated this Friday, you can contact with us,we will remake order for you.

A: Dear Weslie Schmitz , We need to confirm the prescription with you since sph and cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Darlenys Sanchez, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. But we would like to tell you your item was delivered in or at the mailbox at 5:58 pm on November 8, 2025 in LARGO, FL 33770. Do you receive it now ?

A: Dear Darlenys Sanchez, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. But we would like to tell you your item was delivered in or at the mailbox at 5:58 pm on November 8, 2025 in LARGO, FL 33770. Do you receive it now ?

A: Dear Sara Keese, We are sorry to tell you that an unexpected incident at the airport in Louisville, KY make your package delayed. Please don\'t worry, the tracking information will be updated next week.

A: Dear customer, We\'ve checked your order. We are sorry to tell you that you didn\'t choose pink tint in the order. You chose bluelight blocker. And would you please tell us which pair is not good ?

A: Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Valliere Emilie, Please don\'t worry, the tracking information will be updated next week.

A: Dear Kaylee Gibbons,would you please tell us PayPal Transaction Number first ?

A: Dear PHELENCIA WHITE, We are sorry to tell you you\'ve used other promo code in this order, so we can not apply $40 coupon to this order again. Sorry for this.

A: Dear customer, We would like to tell you that you can fill PD value 60 directly, the PD value will not change.

A: Dear Shana Davis, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear ROSARIO, Sorry for disturbing you.

A: Dear Phyllis, We can add it for you, but we need to charge you price difference $6.95. Would you please tell us whether you can accept it ? And would you please tell us which color you want ?

A: Dear Gabrielle, Thanks for your understanding. We\'ve emailed you the coupon code.

A: Dear Krystal Wilson, We are sorry to hear that,would you please tell us the reason why you want to return and which pair you want to return ?

A: Dear customer, We\'ve checked your orders and we find that you placed two same orders. You ordered two tiffany frames in green. Are you sure about this ? And they will have clear lenses without prescription.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Meganne Kontio, Sorry, do you click the link of frame in email directly ? Is the price correct ?

A: Dear Palesarah Sarah, Ok,we\'ve returned points to your account.

A: Dear Marg Triplett, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Gabrielle, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Paez Lorraine, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Nellysierracasillas Sierra, We need to confirm the prescription with you since your sph values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Nellysierracasillas Sierra, We need to confirm the prescription with you since your sph values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Randi Sorenson, Sorry, do you confirm it with your doctor ?

A: Dear Chervenak Ashley, We are sorry to hear that, would you please tell us the reason why you want to return first ?

A: Dear Zanetta Murphy, Ok,we will. But we need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Zanetta Murphy, Ok,we will. But we need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Jamie Holtsclaw, Please don\'t worry,you can try to adjust the frames by yourself first. You can use a hair dryer for 30 seconds to heat the part of the frame . This part of the frame will soften. To loosen a tight eyeglass frame, gently bend the temple arms (the sides that go behind your ears) outward, away from your head. If the frame is too tight on your nose, you can either widen the nose pads (if adjustable) or consider frames with a wider bridge. Here\'s a more detailed breakdown: 1. Check the Fit: Determine if the tightness is at the temples (sides that go behind the ears) or on the nose bridge. 2. Adjust the Temples: Heating: If you\'re adjusting plastic frames, warm them gently in warm water for 30-60 seconds to make them more pliable. Bending: For tight temples, gently bend the temple arms outward, away from your head, at the curve that sits over your ear. For loose temples, bend them inward. Test and Repeat: After each adjustment, put the glasses on and check the fit. Repeat as needed. 3. Adjust the Nose Pads (if adjustable): If your frames have adjustable nose pads, widen them if they are too tight or pinch your nose. If the frames slide down your nose, bend the nose pads inward. If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If you can not adjust them, please contact us as soon as possible.