Buy Prescription Glasses Online at Affordable Prices

Janice Queeley Time: 2025-10-24 05:03

Q: Hello I want to order from you but my prescription don’t have a pd I was going to my pd from my prescription from 23 which is 32.5 for each eyes but your company start at 66 I want to my options I uploaded my prescription.

A: Dear Janice Queeley, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

DIANA GRAY Time: 2025-10-23 23:14

Q: I redeemed some of my points to purchase Frame: Welcome. I tried to change the color and the discounted points/pricing for this is now gone. I have it in my cart. When I select the frame it shows the discounted rate of 5.00 but once I place it in my cart the rate increases to 16.95

A: Dear DIANA GRAY, We are sorry to tell you the discounted price will be changed after you change the color of frame. If you redeem Welcome in tortoiseshell color, the discounted price is only for Welcome in tortoiseshell color.

DIANA GRAY Time: 2025-10-23 21:21

Q: I am unable to make a selection for photchromic lenses. Please help me. I want to order asap.

A: Dear DIANA GRAY, We are sorry to hear that, would you please take a screenshot to show us problem in details ?

jamie sawka Time: 2025-10-23 18:41

Q: I cant change my password!

A: Dear Jamie Sawka, We have reset the password for you and emailed you new password.

marctaviesfuller Time: 2025-10-23 16:51

Q: I need to exchange 2 pair of glasses how do I do this?

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason first ?

Shasmee Hicks Time: 2025-10-23 15:06

Q: I need to return my ourchase

A: Dear Shasmee Hicks, We are sorry to hear that,would you please tell us which pair you want to return and the reason first ?

Jodyrosner Time: 2025-10-23 14:10

Q: Hi there i am trying to find a receipt for my order so that I can submit to my insurance provider. Can you help me please?

A: Dear Jody, We would like to tell you that we\'ve email you about it.

Carolyn Pierce-Dyer Time: 2025-10-23 06:28

Q: How can I delete my account?

A: Dear Carolyn, We are sorry to hear that, would you please tell us reason why you want to delete your account ?

Ziane Mensah Time: 2025-10-23 06:01

Q: I ordered the photochromic for my child glasses and they do not transitioned or changed to the dark grey in direct UV light

A: Dear Ziane Mensah, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Michelle Green Time: 2025-10-22 20:47

Q: I recently ordered 3 pairs of glasses and one of the pairs is super disappointing. The arms seem way too short for standard sizing. I don't have that issue with the other 2 glasses. I'm not sure if there's any sort of refund or what to do in this situation.

A: Dear Michelle Green, We are sorry to hear that,would you please tell us which pair has problem ?

Jaylene Borkowski Time: 2025-10-22 19:25

Q: Disregard the last message. I'm sorry. Thank you

A: Dear Jaylene Borkowski,ok,if you have any questions about us, please contact us when you are free.

Jaylene Borkowski Time: 2025-10-22 19:07

Q: I put in the wrong description. Both are -2.25, not -1.25

A: Dear Jaylene Borkowski,ok,if you have any questions about us, please contact us when you are free.

rachellefaber13 Time: 2025-10-22 16:26

Q: I ordered my 3 pairs of glasses back in august!!! Literally almost 3 months ago, n they STILL HAVEN'T ARRIVED!!?!? And to top it all off, They’ve literally just been sitting at your guys local post office for 10DAYS NOW!!! At this point I just want a FULL REFUND!! Please and thank you.

A: Dear Rachelle Faber, Sorry, concerning your case, we can refund you money $57.13, would you please tell us whether you can accept it ?

Jackie Johnson Time: 2025-10-22 12:14

Q: I ordered 2 pair of Halloween glasses on Oct 3, I've been paying through Klarma, but I can't find my order anywhere to track. Could you please help me?

A: Dear Jackie Johnson, We need to confirm the prescription with you since your prism value. And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

colmitch3485 Time: 2025-10-22 11:03

Q: Hi, my prescription says "plano" for the left eye sphere and d.s. for the cylinder should I leave it at 0.0?What is basically need are reading glasses with a slight correction in the right eye.Thank you Colleen Mitchell

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Nanapattie621 Time: 2025-10-22 10:10

Q: I have Highmark My Healthy Flex card is this not an acceptable payment? I also am on Medicare and medical coverage,is that acceptable?

A: Dear customer, We are sorry to hear that,but would you please tell us whether you choose \" Pay with credit card \" ?

Bienstock Amelia Time: 2025-10-22 07:17

Q: I accidentally made the same order twice please cancel the second one and reimburse me. I got an email suggesting I hasn’t paid so I paid then realized I had already paid for this and now they’re making them twice!

A: Dear Bienstock Amelia, Ok, we will cancel your order#81025210107030 and refund you money.

Heather Curtis Time: 2025-10-22 07:12

Q: Order: 81025051706347 I would like my advanced shipping cost refunded. I made my order and paid the extra shipping to have my order arrive before 10/23 and it is not expected to arrive until 10/25.

A: Dear Heather Curtis, We\'ve checked your order and we are sorry to tell you that shipping time has not exceeded the time limit. The shipping time of advanced delivery listed on our website is 7-14 business days. It excludes production time. We listed it on our website, if you don\'t see it, we are sorry for this. But we can offer you a $10 coupon if you are not satisfied with this, do you accept it ?

Angela Martinez Time: 2025-10-22 07:09

Q: Hello, I just purchased 2 pairs of glasses I wasn’t able to add a new address and my order was placed at the wrong address. My order number is - 81025220640183

A: Dear Angela Elizarraraz, We would like to tell you that we have corrected it for you

Sonja Strickland Time: 2025-10-22 06:33

Q: I noticed that the "Leann" are on order #20725160740592 in replace for the "Clip On 004 (23510)", but they are still on order #20925220806312 instead of the "Marth" in black. As I stated, I ordered the "Martha" in the black and multi colors, which I have received both pairs. I am asking that the invoice from order #20925220806312 reflect the correct glasses that I ordered and received. Thank you.

A: Dear Sonja Strickland, we\'ve emailed the receipt of order#20925220806312

Cassi Grier Time: 2025-10-21 19:15

Q: My order was sent with the wrong prescription and I am looking to get it fixed

A: Dear Cassi Grier, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

dolphstar57 Time: 2025-10-21 15:37

Q: Do you offer flat top 35 bi-focals?

A: Dear customer, We would like to tell you we have flat-top bifocal with line lenses.

Ieshia Lumpkin Time: 2025-10-21 13:28

Q: Hello I received the confirmation that my glasses were received via my mailbox but didn’t receive them. Can you assist me with locating them.

A: Dear Ieshia Lumpkin, we\'ve replied your email, please don\'t worry.

Brandy G Time: 2025-10-21 13:07

Q: Order# 81025090916507 This has been in "label created" status via USPS website since last week, 10/16/25, which shows on your site as the ship date. Why is there no movement past this date?? Has my order actually been shipped???

A: Dear Brandy G, We would like to tell you your item arrived at RALEIGH NC DISTRIBUTION CENTER origin facility on October 21, 2025 at 8:15 pm. The item is currently in transit to the destination. You will receive it soon.

nevyjimenez Nevy Time: 2025-10-21 12:24

Q: Mi P.D. es de 64 y al tratar de registrar mi receta solo permite PD apartir del 65

A: Dear Nevy, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=64

Evgen Yurchenko Time: 2025-10-21 10:49

Q: Hi, Glasses I ordered come with wrong magnification. How can I change them?

A: Dear Evgen Yurchenko, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tatum Hamilton Time: 2025-10-21 09:34

Q: Am I able to use 2 forms of payment?

A: Dear Tatum Hamilton, We are sorry to tell you that we don\'t support that.

Sonja Strickland Time: 2025-10-21 06:00

Q: Yes, please make the "Leann" as my replacement pair from order #20725160740592, for the Clip On 004. Please correct the invoice from order #20925220806312 to reflect the correct glasses from this order. Thank you.

A: Dear Sonja Strickland, We\'ve corrected it for you

McNamee Sarah Time: 2025-10-20 20:02

Q: I just received more order and noticed the prescription is wrong I would like to return and have them remade It supposed to be minus not plus

A: Dear McNamee Sarah, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Katrina Smith Time: 2025-10-20 19:20

Q: Please correct my order address from NC to the Louisiana address on file. Processed and completed order should be sent to Louisiana.

A: Dear Katrina Smith,We would like to tell you that we have corrected it for you

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