Consulting Servive Center

A: Dear Mireya, Could you open it on your Google chrome ?

A: Dear Caitlyn Bethke, If the price of glasses(frame+ lenses) is over $15, then the glasses in points mall can be applied to BOGO50 discount.

A: Dear Aurora Keeler, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Heather Thomas, We are sorry to hear that, but do you mean correct PD value is 2.00, not 2.50 you filled in the order ?

A: Dear Victoria Wallace, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 9:44 am on September 11, 2025 in AMITYVILLE, NY 11701. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541003668240

A: Dear Sarah Livingston, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, We would like to tell you that we have corrected it for you

A: Dear Sonya Vernon, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Juliane C Rybicki, Sorry, do you mean that you want progressive lenses for Tania glasses ?

A: Dear Mireya,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Christina Lester, We would like to tell you that your correct email account is greatestmamaw.5@yahoo.com , not greastestmamaw.5@yahoo.com

A: Dear Geneva Davis, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Mary Ross, We would like to tell you your item arrived at JACKSON MS DISTRIBUTION CENTER destination facility on September 24, 2025 at 3:22 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541006880151

A: Dear Tiffany Venegas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Debbie Orban, We\'ve received your pictures. We will remake eyeglasses for you.

A: Dear customer, We would like to tell you that we\'ve returned points to your account.

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Cherlynn Henderson, We are sorry to hear that,but would you please tell us correct strength ?

A: Dear Courtney Whipple,We have reset the password for you and emailed you new password.

A: Dear Marissa Beltran, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number ?

A: Dear Jenni Weber, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Delmonico Ash, We will ship your order out this week, please don\'t worry.

A: Dear customer, Ok, we\'ve changed it and also corrected your email account.

A: Dear Debbie Orban, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

A: Dear Katie Sieg, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Arlene Easton,we would like to tell you that we have corrected address for you before we shipped your order out, please don\'t worry.

A: Dear Zoe Medina, We are sorry to hear that, please don\'t worry, would you please tell us your correct address so that we can correct it for you ?

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Adrianne Johnson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Mary McCormick, We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.