Consulting Servive Center

A: Dear Nichesha, We would like to tell you that you can email picture to our email address : service@mail-wherelight.com

A: Dear Cortney Hulse, We would like to tell you that you will receive it tomorrow.

A: Dear Monetia Gidney, We are sorry to tell you that we will ship your order out tomorrow. So you can not receive it by June 25th. Sorry for this.

A: Dear Brian, We would like to tell you that we have corrected it for you and you can check the picture below.

A: Dear tracybrown, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Jen, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on June 17, 2026 at 11:24 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Ashley S, Would you please tell us which frame you want ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Kanyce Martin, We would like to tell you that we have corrected it for you

A: Dear customer, You can find them here: https://www.wherelight.com/eyeglasses/men

A: Dear Nichesha BLAKE, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Marie Griffin, Do you log in your correct email account: Mariesgriffin@gmail.com ?

A: Dear Joan R Berrios, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-5409.html

A: Dear Stacey Loo, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $19.19. So we will refund you the money $75.81. Would you please tell us whether you can accept it ?

A: Dear Dee, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6.Would you please tell us which pair you have to tilt your head ?

A: Dear Cassandra Chavez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Alexis Herrera, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Veruskha Pérez, We would like to tell you that we have corrected it for you.

A: Dear customer, We are sorry to hear that, do you contact your local USPS ? We would like to tell you that we have corrected zip code in your order and we will redeliver package to you when we receive it.

A: Dear customer, Thank you. But we are sorry to tell you that the glasses#Coates 3102 brown are completed, we can change Rx for you, but we need to charge you processing fee $9.92, would you please tell us whether you can accept it ?

A: Dear Annette Lassiter, We are so sorry to tell you that the frame #Hardy 2083 tortoiseshell color in your order is discontinued. We will cancel your order#81909021054064 and will refund you money of this order. For order#20626161034490, it is still in processing.

A: Dear Carolyn Ross, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-5409.html

A: Dear Haley Ballinger , We are sorry for delay, We are sorry to tell you that the rimless glasses#Asymmetry are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

A: Dear Haley Ballinger , We are sorry for delay, We are sorry to tell you that the rimless glasses#Asymmetry are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

A: Dear Bragg Leslie, Would you please tell us your correct address ?

A: Dear Teresa Welch, We would like to tell you that we have emailed you the receipt.

A: Dear Janna Teague, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Connie Ulland, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $85 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Amira Judah, Please don\'t worry, we have corrected it for you and will redeliver it to you.

A: Dear Rheannon Baker, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Marta Biddinger, We are sorry to hear that,would you please tell us order number first ?