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Reyna Benavides Time: 2026-09-09 07:54

Q: Hello this is my second time writing asking for a refund for express shipping that takes 5-9 days. I paid for express shipping and is now day 10. My glasses have not arrived. Please refund my my express shipping fee.

A: Dear Reyna Benavides, We would like to tell you that we have shipped your order out. Your package has departed from Facility,Raleigh, NC, United States. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50327418263&requester=WT/trackdetails We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this.

Josee Goudreault Time: 2026-09-09 07:14

Q: How do I send the picture?

A: Dear Josee Goudreault, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6.Would you please tell us whether your correct PD value is 63 ?

richard stephens Time: 2026-09-09 05:50

Q: Order #20826151238568 has not been received . Where is my order??

A: Dear Richard Stephens, We would like to tell you that we will ship your order out this week.

Kendra Emmons Time: 2026-09-09 05:14

Q: Yes those will do, thank you. Is there a price difference?

A: Dear Kendra Emmons, we would like to tell you that we will not charge you price difference.

Victoria Chapman Time: 2026-09-09 04:03

Q: I did not get a confirmation for my order but my payment was sent. Please send me my order number and confirmation please

A: Dear Victoria Chapman, We are sorry to tell you that the frame#Morrigan 59259 purple is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

Gloria Gomez Time: 2026-09-09 03:25

Q: I have email backed my information for the glasses and now it says the email doesn't work what email should send it to

A: Dear Gloria Gomez, Thanks for your understanding. We would like to tell you that we have corrected cyl value of left eye from positive to negative and corrected add values from 2.25 to 2.50. We will process your order immediately.

Althea Smith Time: 2026-09-08 23:09

Q: Hi i would like to know when i can expect my glasses to be delivered? Thank you

A: Dear Althea Smith, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306350079

shortzia Time: 2026-09-08 20:18

Q: Order: 80626181022136 My Adkin glasses arm broke off. Is there a warranty?

A: Dear shortzia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

shortzia Time: 2026-09-08 20:17

Q: 80626181022136 My arm broke off my Adkin pair of glasses. Is there a warranty? Thank you

A: Dear shortzia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

robynroskey robyn Time: 2026-09-08 20:02

Q: Have/had 2 pair of Candice frames both have broken unfortunately…was hoping to buy just frames

A: Dear robyn, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Angie Rogers Time: 2026-09-08 19:58

Q: I would like to return the glasses they are not comfortable at all. How do I begin the process?

A: Dear Angie Rogers, We are sorry to hear that,would you please tell us which pair you want to return ?

Reed Kelsey Time: 2026-09-08 13:40

Q: If i ordered glasses but the eye dr put something wrong on the paper how do I get it fixed while mu glasses are in process?

A: Dear Reed Kelsey, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kendra Emmons Time: 2026-09-08 13:39

Q: Yes please remake them in Oleta ( pink) with the single vision lenses

A: Dear Kendra Emmons Thanks for your understanding. We would like to tell you that we have changed glasses and you can check the picture below. We will remake eyeglasses#Oleta 99007 pink with single vision distance lenses for you.

Esmeralda Cuevas Time: 2026-09-08 13:07

Q: One of my glasses I receive has these tiny scratched on the right lens. Order number is 80826181330361 can I get it replaced?

A: Dear Esmeralda Cuevas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

SHARON MCCALL Time: 2026-09-08 09:33

Q: Order: 80926030924380 I HAVE RECEIVE EMAIL ARE A TEXT TO LET NE NO MY GLASSES HAS SHIPPED

A: Dear Sharon McCall, We are sorry for the delay, we will ship your order out this week.

Brandy Taylor Time: 2026-09-08 08:34

Q: My address on order no. 80826301724551 needs fixed! It should be 129 Private Rd 5569 Alba TX 75410

A: Dear Brandy Taylor, We would like to tell you that we have corrected it for you

Brandy Taylor Time: 2026-09-08 08:22

Q: The address is wrong on my order. I notified you on my last order that it needed updated. UPS can't deliver it because it's wrong! It should be 129 Private Rd 5569, Alba TX 75410

A: Dear Brandy Taylor, We would like to tell you that we have corrected it for you

Jessica Chamberlin Time: 2026-09-08 08:14

Q: Good Morning. I placed an order two weeks ago. My order still shows that it is "processing" and I have not received any additional updates or delay notifications since I received my order confirmation on August 25th. My order number is 20826251524117. If someone would let me know how much more of a delay I can expect, I would appreciate the update. Thank you.

A: Dear Jessica Chamberlin, We are sorry for the delay, we will ship your order out this week.

valedonllorens Time: 2026-09-08 05:15

Q: Olvidé contrase?a. Cómo puedo hacer otra?

A: Dear L. Valedón Llorens, We have emailed you new password, you can check it later.

chasitycagle82 Time: 2026-09-08 03:59

Q: 80826200350354 wondering where my order is at this time. It has taken longer than ever for this shipment. Just making sure there isn't any errors or i missed an email with a valid tracking number.

A: Dear chasitycagle82, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,do you want us to ship other completed glasses out first ?

Jade Jancan Time: 2026-09-07 22:02

Q: Hello. My glasses broke. I just got this pair in July. I’ve never had an issue with them breaking before. I went to take them off and the frame just snapped.

A: Dear Jade Jancan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kendra Emmons Time: 2026-09-07 21:16

Q: Order #20726301221058...Can you possibly replace the blue glasses that im having issues with, for the style name Oleta,,,using the exact same lenses as in the purple gradient ones. Also,is there a price difference, am I owed money ? Thank You

A: Dear Kendra Emmons, Do you mean you want us to remake Oleta with single vision distance lenses ?

Kristin Time: 2026-09-07 13:36

Q: Hello, I was wondering if someone could help me out with a replacement for the Kamaria pair of glasses from Order #20626211827517. I ordered them for my elderly mother, and she recently had an accidental fall. She landed face first on the concrete and scratched her pair of glasses. How do I go about getting her a replacement?

A: Dear Kristin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lrmilano Time: 2026-09-07 13:13

Q: I want frames only as my prescription is for trifocals. How do I get the measurements I want. 52-18/45 Thanks

A: Dear lrmilano, Would you please tell us which frame you want ?

Alma Ramirez Time: 2026-09-07 12:24

Q: Hello, I'm Alma Ramirez. The three pairs of glasses I ordered unfortunately they did not work for me. I see a lot of blur on my computer and at my jobs computer. Even when try to read. I really love the frames very beautiful. But for now I would like credit back. I will ask my eye Doctor if I could order on line again? or if needs to be at clinic only. I have very sensitive eyes and severe issues with my left eye. My friends told about you and loved the glass wanted to see if it worked for me. Please let me know how to move forward with my order. Know that your glasses are beautiful. Thank you, Alma Ramirez Order # 20826221544022

A: Dear Alma Ramirez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Stephanie pryce Time: 2026-09-07 12:24

Q: Hey I was trying see whats going on with package it said it was shipped on the 2nd and ups still doesn't have package and I paid 35 extra dollars for express shipping

A: Dear Stephanie pryce, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Joker Time: 2026-09-07 12:10

Q: Order: 20726300524400 Hello, one of the nose pads on my glasses broke off (Lenora). I would like to get them repaired or receive a replacement. Thank you

A: Dear Kareen Killingsworth , Concerning your case, we can send you an eyeglasses Repair Kit | Glasses Nose Pads & Screws Assortment Set You can change the nose pad by yourself. Would you please tell us whether you can accept it ?

americangypsy76 Time: 2026-09-07 10:16

Q: I had over 800 points and clicked the images in the Points Mall. My points are now gone but I didn't order any of them to my cart- My favorite one wouldn't accept my PD.

A: Dear americangypsy76, We would like to tell you that we have returned points to your account.

huantava Time: 2026-09-07 03:51

Q: Num. de telefono

A: Dear huantava, We are sorry to hear that,do you mean that you want to cancel the order#20926051823236 and order#20926051949112 ?

huantava Time: 2026-09-07 03:51

Q: Para poder reclamar reembolso de espejuelos me piden el num. de teléfono de la Compa?ía de ustedes.

A: Dear huantava, We are sorry to hear that,do you mean that you want to cancel the order#20926051823236 and order#20926051949112 ?

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