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Elizabeth Becerril Time: 2025-10-15 08:39

Q: URGENT!! I need to change my shipping address. I purchased some glasses yesterday. They are shipping it to the wrong address.

A: Dear Liz Becerril, We would like to tell you that we\'ve corrected PD value and address.

moralesdn329 Time: 2025-10-15 07:41

Q: It has been paid You've paid successfully Receipt has been successfully sent to moralesdn329@aol.com Receipt for moralesdn329@aol.com DIANE MORALES Amount 17.50 USD To 香港伯多????易有限公司 Paid on Oct 15, 2025 Payment ID int_hkpd6d2bchc24ge1hbp Name Diane Morales Email moralesdn329@aol.com Message to 香港伯多????易有限公司 Glasses Order# 20925280819236 If you have any questions contact 香港伯多????易有限公司 for support.

A: Dear DIANE MORALES, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

Sonja Strickland Time: 2025-10-15 05:40

Q: Yes, I will very much like for the "Leann" to be made but be advice that the "Leann" were the replacement pair for the broken pair in my order #20725160740592 for the Clip On 004 (23510). The "Leann" was NEVER part of order #20925220806312. As I stated before, I order two pair of the "Martha"(35020) in the colors "Black and Multi". I have already received theses glasses and they were shipped before I requested the replacement pair. I only ask that your company correct my invoice showing the correct glasses from my order #20925220806312.

A: Dear Sonja Strickland, would you please send us photo of broken Clip On 004 (23510) ?

Tiffany Pace Time: 2025-10-15 05:23

Q: I need to update my last name on my account. Previous: Pace New last name is: Muller

A: Dear Tiffany Pace, Ok, we\'ve changed it for you.

weaver_dl Time: 2025-10-14 22:00

Q: Order #20925302000239 tracking indicates my two sets of eyeglasses are in North Carolina. As of last Thursday, October 9, 2025, your tracking indicated that the order had a printed label, but the order had not been given to USPS. It is now October 14, and your tracking states the label has been printed but has not been given to USPS. Why is my order still sitting in North Carolina? Thanks.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

clarisse.bezia Time: 2025-10-14 21:16

Q: Please change my address on file. Moved

A: Dear Clarisse Bezia, Would you please tell us your correct address so that we can change it for you ?

clarisse.bezia Time: 2025-10-14 21:15

Q: Wrong address

A: Dear Clarisse Bezia, Would you please tell us your correct address so that we can change it for you ?

Lorine Purham Time: 2025-10-14 17:44

Q: Frames are too small for my face

A: Dear Lorine Purham, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lorine Purham Time: 2025-10-14 17:43

Q: How to return items you do not want?

A: Dear Lorine Purham, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

ashleygery0909 Time: 2025-10-14 17:13

Q: Prescription. Hello! I entered the wrong prescription for my glasses when I bought them today, I updated it on my account but I am emailing to try to ensure I can hopefully get the correct prescription before it’s too late! My order number is : 81025140932433

A: Dear Ashley Gery, We are sorry to tell you we can not make Leona with your correct PD value 61. We suggest you to choose other smaller frame. The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making these glasses with incorrect PD, not following the correct PD 61 and don\'t change frames, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

Michelle Rogers Time: 2025-10-14 16:23

Q: I ordered several pair of reading glasses and you only got 1 pair with the right strength in them

A: Dear Michelle Rogers, We are sorry to hear that,but would you please tell us your correct strength ?

ashleygery0909 Time: 2025-10-14 16:16

Q: I accidentally mixed up the sphere and cylinder section when I put my prescription in! I hope it’s not too late! Please help!!!

A: Dear Ashley Gery, We are sorry to tell you we can not make Leona with your correct PD value 61. We suggest you to choose other smaller frame. The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making these glasses with incorrect PD, not following the correct PD 61 and don\'t change frames, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

Paige Gillis Time: 2025-10-14 12:59

Q: It has been a month since I ordered my glasses and I still have not received them. I paid for the advanced shipping even . Order: 80925140655451 . Going without glasses for a month is a little bit hard to say the least

A: Dear Paige Gillis, We are sorry to tell you that the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. So your order might be delayed. https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315455429849

Patricia Neff Time: 2025-10-14 08:30

Q: My order was shipped to my old address again & I have not received my order. 1802 4th st Moline,IL is my old address . My shipping address is 514 16th ave Moline, IL 61265. Patricia Neff 309 428 0004

A: Dear Trish O\'Lish, Sorry, do you double check the address you save in your Paypal ? About order#80925260751439, we are sorry to tell you that you filled old address in this order. So this order is delivered in your old address.

Patricia Neff Time: 2025-10-14 08:24

Q: They shipped my order to my old address 1802 4th st Moline,IL 61265 once again. Why does this keep happening ? Please ship to 514 16th ave Moline,IL 61265. I HAVE NOT RECEIVED MY ORDER !!!!

A: Dear Trish O\'Lish, Sorry, do you double check the address you save in your Paypal ? About order#80925260751439, we are sorry to tell you that you filled old address in this order. So this order is delivered in your old address.

moralesdn329 Time: 2025-10-14 08:18

Q: I don't have pay pal is there another method I can make this payment.

A: Dear DIANE MORALES, We would like to tell you that you can copy this link https://pay.airwallex.com/hkhc1on6mq85 and pay it. Please take a screenshot after you pay it and send it to us. Thank you.

Sonja Strickland Time: 2025-10-14 07:39

Q: I have been constantly emailing your company about the wrong glasses placed on my invoice in order #20925220806312. As I have stated before, I ordered the Martha (35020) in the colors Black and Multi, which was already mailed out before I requested a replacement. On the invoice stated above, the pair called Leann (1048) were the replacement pair I requested from order #20725160740592. I will continue to check my order and contact your company until this issue is resolve

A: Dear Sonja Strickland, Sorry, you said that you wanted us to remake Leann, do you mean you don\'t want Leann ?

Felicia Brown Time: 2025-10-14 05:43

Q: Order# 21025021318531 is still waiting on a label to be shipped since October 8, 2025. Why is the package not been picked up in 6 days?

A: Dear Felicia Brown, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Diane Morales Time: 2025-10-14 04:17

Q: Good Morning please note that my address has been updated there was a typo and I have corrected it. 11711 SW 1st Street Coral Springs Fl 33071

A: Dear DIANE MORALES, We would like to tell you that you can copy this link https://pay.airwallex.com/hkhc1on6mq85 and pay it. Please take a screenshot after you pay it and send it to us. Thank you.

Diane Morales Time: 2025-10-14 04:13

Q: Good Morning I have updated my address there has been a typo the correct address is 11711 SW 1st Street Coral Springs Florida 33071 please notate and update I don't want my glasses getting lost.

A: Dear DIANE MORALES, We would like to tell you that you can copy this link https://pay.airwallex.com/hkhc1on6mq85 and pay it. Please take a screenshot after you pay it and send it to us. Thank you.

Diane Morales Time: 2025-10-14 04:08

Q: Good Morning I have verified my email address and it is correct, I received an email about it. I also updated my personal information. Can you give me an idea when I might be receiving my order. If there is anything else you need from me please let me know.

A: Dear DIANE MORALES, We would like to tell you that you can copy this link https://pay.airwallex.com/hkhc1on6mq85 and pay it. Please take a screenshot after you pay it and send it to us. Thank you.

Michele McCoy Time: 2025-10-14 00:30

Q: I received my glasses two weeks ago and just woke up with the bottom of one side broken. Just cracked apart. I am certainly not your god, although some refer to me as a goddess. In the real world, I am more familiar as a union leader and community activist. I would appreciate direct communication from a human representative as soon as you can stop your ministrations of worshipping me. In non goddess terms, I want a replacement, asshole.

A: Dear Michele McCoy, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jenine Abarbanel Time: 2025-10-13 20:55

Q: https://wherelight.com/goodsinfo?gid=1903&color=brown. Please, can you restock these frames??? They are still my favourite pair of glasses, I've never seen another pair even remotely as good. Please please please, any color combination, I don't care. I just love these frames. If there's an equivalent, please point me at them, because I can't find anything as good.

A: Dear Jenine Abarbanel, We are sorry to tell you that this frame is discontinued. It will not come back in stock.

Beverly Lewis Time: 2025-10-13 19:00

Q: I recently sent an email and pictures of my glasses (Antonetta) where the right arm just suddenly detached from the frame. I really like these glasses, and I am hoping you can either fix or replace them. Please check my account and let me know if you received my pictures and request along with your plan of action. Thank you. Email send on 10/11/25.

A: Dear Beverly Lewis, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Angela Augustin Time: 2025-10-13 17:09

Q: Hello, I just placed an order a few minutes ago and would like to update the size from a medium to small. Can you either cancel my current order so that I can resubmit the order for a size small or can you adjust the size on the current order from medium to small?

A: Dear Angela Augustin, We are sorry to tell you that we only have Odalys in medium size, do you want to change to other different frame ?

HEATHER DEDONA Time: 2025-10-13 14:27

Q: Hello, I have ordered several pairs of glasses from Wherelight but the last couple of orders have been problematic. I did get a $100 credit, which I had spent quite a bit more than that. My perscription is wrong in two of the last 4 glasses I ordered. When I try to wear them I get a headache. I have been recommending WHerelight to friends, but I am rethinking that now. I am not happy with this order.

A: Dear HEATHER DEDONA, We are sorry to hear that, would you please tell us which pairs have problem ?

Jae Spooner Time: 2025-10-13 09:30

Q: I ordered my WhereLight glasses on October 8, 2025. My order number is 21025081246335. When will they be shipped? When will they be delivered?

A: Dear Jae Spooner, About order#21025081246335, we\'ve shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541009800088 And shipping time is 7-14 business days. About order#80125131614129, we shipped this order out and would you please double check the address you filled below ? Is it correct ? 12 Lown Ct ,Poughkeeepsie,NY,12603,US.

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

Roxana Summers Time: 2025-10-13 07:43

Q: Transaction ID 5AK18135AW221894D

A: Dear Roxana Summers, The tracking information shows that your item was delivered in or at the mailbox at 10:48 am on October 11, 2025 in SMITHSBURG, MD 21783. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541008968246

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