Buy Prescription Glasses Online at Affordable Prices

Kinza Saeed Time: 2026-01-17 11:47

Q: Hello in order to submit to insurance I need to know what the US or Canada location and phone number is please

A: Dear customer, We are sorry to tell you that our factory is located in China, could we offer you our address in China ?

Mariana Zepeda Time: 2026-01-17 07:32

Q: Uno de mis armazones viene mal y otro no me queda

A: Dear Mariana Zepeda, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us which pair doesn\'t fit ?

c_ma03 Time: 2026-01-17 00:55

Q: I would like to return both glasses. The prescription is off and also or of them scratch the back of my ear. This is the 3 time requesting a return and not receiving a response.

A: Dear Cristina Marcelino, We are sorry to hear that, but would you please tell us which pair has wrong prescription ?

Donald Quick Time: 2026-01-16 20:20

Q: My shipped order is not progressing. USPS still does NOT have it. Where were these glasses made?

A: Dear Donald Quick, We would like to tell you that your item arrived at USPS facility in DETROIT MI DISTRIBUTION CENTER on January 18, 2026 at 5:59 pm. The item is currently in transit to the destination. You will receive it soon.

pb01281953 Time: 2026-01-16 18:00

Q: I want a pair in tortoise and a pair in black. Most especially I just want my order please and thank you.

A: Dear customer, We would like to tell you that your order is being processed now.

Helen Neira Ornelas Time: 2026-01-16 17:14

Q: Clicked forgot password, link sent to my email "confirm my password". each time I click to states "Link has expired please try again.

A: Dear Helen Neira Ornelas, We have reset the password for you and have emailed you new password.

Samyrareyes Time: 2026-01-16 14:48

Q: Hello I just hot my order I got 2 glasses one was perfect but the other one was supposed to be sunglasses with my prescription n they send me clear glasses.

A: Dear Samyra Reyes, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Andrea Mikita Time: 2026-01-16 14:26

Q: Order number: 80126161420258. Can I change the shipping address to: Andrea Mikita, 22 Wits End Drive Apt 1, Hamburg NJ 07419

A: Dear Andrea Mikita, We would like to tell you that we have corrected it for you

REBECCA CARSON Time: 2026-01-16 14:18

Q: While wearing my glasses for the second time, the frame by my eye popped and cracked loudly. They are not stretched and were not dropped. Just sitting on my face while typing.

A: Dear REBECCA CARSON, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Christian Time: 2026-01-16 12:28

Q: I had paid for the Express Delivery, on your website it shows shipped but when i look at UPS tracking it says "Estimated delivery date will be available when UPS receives the package." so was it shipped or was the label just printed and thats why it shows shipped?

A: Dear Christian, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

jacksonlana65 Time: 2026-01-16 11:08

Q: What your company contact number

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Shannon Lucas Time: 2026-01-16 08:41

Q: Hi I would love the fawn tortise shell glasses as my replacement. Thank you!

A: Dear Shannon Lucas, We are sorry to tell you that the fawn tortiseshell is out of stock, would you please choose other frame ?

Dori Zook Time: 2026-01-15 17:45

Q: I LOVE a pair of glasses I got a short time ago, but one arm is twisting slightly at the hinge. Not much, but I know it's twisting at the hinge and not a loose screw. A do-it-yourself approach might lead to a dumpster fire so I'm not touching it! Do you do repairs? I am ADDICTED to your glasses, as you can easily see by my record. :-)

A: Dear Dori Zook, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jillgraddy Time: 2026-01-15 15:57

Q: Where is the CART??? I can't find where I am supposed to put my order prior to checking out.

A: Dear customer, Would you please take a screenshot to show us problems in details ?

Rachel Time: 2026-01-15 15:40

Q: My friend recommended this website. If I make a purchase, how can I make sure she gets her referral reward? Thank you!

A: Dear Rachel, Does she have her own referral code ?

Christopher Bryant Time: 2026-01-15 14:42

Q: Hello I received my order and one pair of the glasses are broken 1ZG841J50330957737 this was my tracking number let me know if you need more information please and thank you

A: Dear Christopher Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lazymeliorist Time: 2026-01-15 12:23

Q: What can you do to help with the fact that all the pearls fell off my glasses within a month of owning them. Im upset.

A: Dear Sophia Phillips, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

myshelasia Time: 2026-01-15 11:14

Q: In my cart i have the 2 glasses i want to exchange them for if you gave me 1 coupon each for a total of 2 coupons i would still have to come out of pocket like $50. You need to state that whhen ordering your companys statement is false about "dont worry if your not satisfied"

A: Dear customer, Would you please take a screenshot of your shopping cart ?

myshelasia Time: 2026-01-15 11:06

Q: can i get one for each of the glasses?

A: Dear customer, Would you please take a screenshot of your shopping cart ?

Jessika Warren Time: 2026-01-15 10:58

Q: Please someone call me ASAP I just made an order and I need to change the delivery address.

A: Dear Jessika Warren, We would like to tell you that we have corrected it for you

Jessika Warren Time: 2026-01-15 10:49

Q: I just placed an order and want to change the shipping address

A: Dear Jessika Warren, We would like to tell you that we have corrected it for you

Lee S Time: 2026-01-15 08:09

Q: Hi! I reviewed and took photos of maybe 6 pairs of glasses. I don't see the points in my profile. Dud you get them but not yet put the points on my account?

A: Dear Lee S, Please don\'t worry, these points will be added in your account soon.

Kendra Time: 2026-01-15 07:38

Q: I have a small PD. It’s 55 (for one) or it’s just 27.5 (this if for two). I love y’all’s glasses but can’t seem to ever find the right PD. Can y’all help?

A: Dear Kendra, We would like to tell you that you can check these frames: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=55

Jennifer Johnson Ganyo Time: 2026-01-14 22:01

Q: A pair of glasses I ordered on December 16th has broken! I was careful; these were not dropped or mishandled. Please advise.

A: Dear Jennifer Johnson Ganyo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

noebelmorales Time: 2026-01-14 19:32

Q: Hello there, my glasses got scratched pretty bad. How can we get them fixed?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Joda Grimes Time: 2026-01-14 14:33

Q: I just received my order in the mail. The lenses are perfect, but the frames are loose like they're used and have been worn before. They were smashed in the box they were shipped in both pair.

A: Dear Joda Grimes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stephanie Rivera Time: 2026-01-14 13:15

Q: My order 81225270707443 was not received

A: Dear Rivera Stephanie, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:04 pm on January 12, 2026 in BROOKLYN, NY 11208. Do you check your mailbox ?

Hopkins Lena Time: 2026-01-14 10:41

Q: Replying to the message. I see that my order has shipped. My question would be if the shipping label labeled was created on 1/7/2026 at 3:10 am, and I paid for expressed shipping. Why did UPS receive it my package on the 1/12/26 if it’s supposed to be express shipping? And why am and I receiving my order on Friday when it should’ve been sooner from the day the label was created? It’s the same as regular shipping. Looking at my other purchases it’s basically the same days as regular shipping than express shipping. The purpose of paying for express shipping was to receive my order sooner. This doesn’t seem to match what I paid for when it comes to express shipping.

A: Dear Hopkins Lena,Thank you for your message. We sincerely apologize for the confusion and delay regarding your express shipping. To avoid high U.S. tariffs, our UPS Express orders are now first shipped in bulk from China to our U.S. warehouse. The tracking number you received is for the final domestic UPS delivery after it arrives in the U.S., which is why there was a gap between the label creation and the first scan. We understand this makes the timeline appear slower than expected and does not fully reflect the express service you paid for. We are actively working to improve this process. We appreciate your patience and understanding.

Camila Restrepo Time: 2026-01-14 10:15

Q: The glasses make me dizzy

A: Dear Camila Restrepo, We are sorry to hear that,would you please tell us whether you wore 1.67 index lenses before ?

miramorenalehua Time: 2026-01-14 09:52

Q: Hello I had 400 points from my last purchase and they are gone.

A: Dear customer, We would like to tell you that we have returned points to your account.

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