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Consulting Servive Center

Trigg Laura    Time: 2025-02-21 11:43
Q: Hello I was wondering when I would be receiving my order? I never received an expected delivery date.
A: Dear Trigg Laura, We are sorry for the delay, we would like to tell you that we have shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877949010
b.autumne.ab    Time: 2025-02-21 06:23
Q: Hello, my package was shipped on 2-19-25, however I haven’t been provided an update on it as of yet. My order no. is 80225072259040
A: Dear custome, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940000674832
Dailey Arminta    Time: 2025-02-19 06:21
Q: Can I replace my out of stock frame for the Odessa frame in the color Tortoiseshell
A: Dear Dailey Arminta, Thanks for your understanding. We would like to tell you that we have changed frame. We will process your order immediately.
Dailey Arminta    Time: 2025-02-19 04:31
Q: Can you specify by the name of the frame please?
A: Dear Dailey Arminta, Thanks for your understanding. We would like to tell you that we have changed frame. We will process your order immediately.
Bagalee Ortez    Time: 2025-02-18 23:38
Q: Hello, I was wondering when will I be receiving my glasses. Unfortunately my dog chewed and broke my grasses. Thank you and best regards, B. Ortez
A: Dear Bagalee Ortez, we would like to tell you that we will ship your order out this week.
cjack213     Time: 2025-02-18 16:16
Q: I have a question regarding my prescription that I sent to your order form after being asked to include it because there was no where to add the "PL" letters next to the OD part of the prescription that you are requesting on your form. I don't know if you will get my prescription correct looking at this!? ?I'm sure that you know better than I how to process these letters in place of usual numbers that you had available. But I am rather confused on how I should have relayed that prescription to you. I'm sure that I've confused you as much as I am, but hopefully whoever gets this email will understand. ?I've attached another copy of my original prescription hoping that we can be sure to get my prescription for the new glasses done correctly. Thank you for your time and your patience and thank you in advance for your reply.? Sincerely, ?Mrs Jackson Order #80225150243396
A: Dear customer, We have checked your prescription and the prescription you filled is correct.
Amy Huffer    Time: 2025-02-18 10:15
Q: I’m getting very upset and pissed off :/ it’s been two weeks since I placed my order, no email replies :/ and no confirmation…am I getting scammed here?! Pleaseee reply
A: Dear Amy Huffer, We are sorry for the delay, we will ship your order out this week.
Dailey Arminta    Time: 2025-02-18 08:20
Q: I placed my order at the end of January and I have yet to receive any tracking information
A: Dear Dailey Arminta, We are sorry for the delay, the frame#L468 is out of stock, would you please choose a new frame ?
Jolleen Kay    Time: 2025-02-17 16:28
Q: Placed order 1/26/25. Paid express shipping 7-14days. Have not received. Has been 21 days. Please advise.
A: Dear Jolleen Kay, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877945135
Abeni Taylor    Time: 2025-02-17 15:08
Q: Why is this order taking so long ? Code : 80125241714111
A: Dear Abeni Taylor, We need to confirm the prescription with you. Would you please take a photo of your prescription of order#80225051520069 and attach it in the email so that we can check it for you ? About the order#80125241714111,we are sorry for the delay, we will ship this order out this week.
Alora Ennis    Time: 2025-02-17 06:21
Q: My order says still processing but I ordered 2 weeks ago and paid I want my glasses
A: Dear Ennis Alora, We find that you have placed the order#80125210759373, are you sure that you also want the order#82312190636520 ?
gwendolyn phillips    Time: 2025-02-17 04:24
Q: Order #20125280840202 Why are my glasses are still in processing? I have paid for them. 859-227-0856
A: Dear Gwendolyn Phillips, We would like to tell you that we will ship your order out this week.
Gwendolyn Phillips    Time: 2025-02-17 04:19
Q: I have paid for my glasses why are they still processing? I have the same prescription I had last year.
A: Dear Gwendolyn Phillips, We would like to tell you that we will ship your order out this week.
barbarabrown345     Time: 2025-02-16 19:12
Q: I placed my order over a month ago and it’s till processing. When will my order by ready and shipped.
A: Dear Barbara Brown, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us. If you see this message,please contact with us as soon as possible.
Monique Jackson    Time: 2025-02-13 09:43
Q: Checking the status of my order and when it will be shipped
A: Dear Monique Jackson, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&pd=55
Vallarie Smith    Time: 2025-02-11 16:47
Q: This is the third well I've heard that is shipping this week! Where the hell is my order?
A: Dear Vallarie Smith, We would like to tell you that we will ship your order out this week.
Lourdes Rodriguez.    Time: 2025-02-11 09:51
Q: order #20125280727051 Hello this is my 3rd email asking where is my order and i have not gotten any answers. can some please email me back .
A: Dear Lourdes Rodriguez, We would like to tell you that we will ship your order out this week.
Vallarie Smith    Time: 2025-02-10 07:02
Q: 80125231426109 Where is my order? I've been told twice that it was going to be mailed last week. Where is my order?
A: Dear Vallarie Smith, We would like to tell you that we will ship your order out this week.
Suzanne Goss    Time: 2025-02-08 19:28
Q: Do you sell readers,? I need a 2.50
A: Dear Suzanne Goss,We would like to tell you that you can choose single vision reading glasses and fill strength +2.50 in sph values.
Maye Aguilar    Time: 2025-02-07 22:31
Q: Hello, It says my order was shipped but I have not received it.
A: Dear Maye Aguilar, We have checked the tracking information and it shows that your item was delivered to the front desk, reception area, or mail room at 3:30 pm on January 31, 2025 in SAN JOSE, CA 95122. Do you check your mailbox ?
stephgiesecke     Time: 2025-02-07 21:46
Q: My order said shipped on Feb. 2, but tracking shows it’s still in pre shipment. I ordered on January 22 and paid extra for expedited shipping. The window for the expedited shipping that I paid for has passed. When will my order arrive?
A: Dear Stephanie Frederick, We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives at the US, the tracking information will be updated soon.
suzannericard     Time: 2025-02-07 11:12
Q: Why are my orders taking so long. Thank you
A: Dear Suzanne Ricard, We would like to tell you that we will ship your orders out next week.
Chemeka Robinson     Time: 2025-02-07 09:47
Q: Hello. I would like a status update on my order please. Order number 80125291052517. Thank you.
A: Dear Chemeka Robinson, We would like to tell you that we will ship your order out next week.
Chemeka Robinson     Time: 2025-02-07 09:46
Q: Hello. I would like an update on the status of my order.
A: Dear Chemeka Robinson, We would like to tell you that we will ship your order out next week.
Renee Hatten    Time: 2025-02-07 07:41
Q: Hello!! I sent a message yesterday asking if you're in China. If that is the case, our postal service won't be delivering any packages from China due to what's going on between the USA and China politically. I need to cancel my order as there hasn't been a time limit put on this ban. Thank you, Renee Hatten.
A: Dear Renee Hatten, We would like to tell you that we will ship your order out next week. And your order is not affacted by that policy temporarily.
China Hopkins    Time: 2025-02-02 19:06
Q: Why is my order taking so long to ship? Order #80125101742577.
A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.
China Hopkins    Time: 2025-02-02 19:03
Q: Why is my order taking so long to process and ship
A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.
China Hopkins    Time: 2025-02-02 19:02
Q: Need help with why order is taking so long to process
A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.
Gracelynn Maker    Time: 2025-02-02 15:32
Q: Hi i just placed an order with 2 glasses on it i meant put the “Angie” style as the clear ones not the purple ones can i please change that!!
A: Dear Sir, Please don’t worry. Sincerely appreciate that you can tell us the information you want to change, we will change it for you immediately. Look forward to your reply Best Regards Wherelight Team
Patricia Swann    Time: 2025-02-01 20:47
Q: Can I change the mailing address for order # 80125260438475? If they have not shipped it yet?
A: Dear Patricia Swann,please tell us your correct address so that we can change it for you
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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