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  • · Order grand total over US$69.
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  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.
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Consulting Servive Center

Iris Martinez    Time: 2025-10-19 12:50
Q: Can I return my eyeglasses. I can’t see. My prescription is progressive. I need help please for return my eyeglasses.
A: Dear customer, Please don\'t worry, would you please tell us whether you wore progressive lenses before ?
Goddess Hunny    Time: 2025-10-19 11:18
Q: The problem is I updated my address and you have it going to Virginia when it should be going to Florida. I want my glasses in Florida.
A: Dear Keisha J Jones, We would like to tell you that we have corrected it for you
tracyldarder     Time: 2025-10-19 10:12
Q: My one pair of glasses I can’t wear I bought 2 pairs with the same prescription the grey pair I can wear see good the other is totally off I can’t read and objects like counter top very close give me a headache and makes be off balance
A: Dear Tracy Darder, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?
starbright5384     Time: 2025-10-19 09:38
Q: I need to change my password, but I don't remember my current password.
A: Dear customer, We have reset the password for you and emailed you.
Amber Pugh    Time: 2025-10-19 09:03
Q: Hello, I ordered 2 pairs of glasses and just received them today. The prescription listed on the package is correct but the glasses are not the right prescription. I have glasses with this same prescription and can see perfectly, but the vision out of both pairs of these glasses are blurry. Please let me know how I can return for refund. Thank you
A: Dear Amber Pugh, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Patty Chaney    Time: 2025-10-18 21:30
Q: Do you have black half fram in Mignon?
A: Dear Patty Chaney, We are sorry to tell you we don\'t have black half frame in Mignon now.
Nicole Ramos    Time: 2025-10-18 20:52
Q: My glasses are incorrect due to my error. Can I return the glasses or request a refund?
A: Dear Nicole Ramos, We are sorry to hear that,would you please tell us where is incorrect ?
Tamara Neuner    Time: 2025-10-18 07:46
Q: Where are my glasses? I ordered them Oct 4th
A: Dear Tamara Neuner, We\'ve checked tracking information and it shows that your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.
Mcfarland    Time: 2025-10-18 06:57
Q: Just wondering when my order is going to ship because I need them before Halloween Order number 81025010249062
A: Dear Mcfarland, We\'ve checked tracking information and it shows it has been delivered, do you receive it ?
Ahdiyah    Time: 2025-10-17 23:45
Q: I didn’t realize when you order the lenses you also have to order the frames. Is it possible to add the frames to my order under the BOGO deal?
A: Dear Ahdiyah Robey, Sorry, we\'ve checked your order and you ordered frame and prescription lenses together.
Amelia Rosenthal    Time: 2025-10-17 17:35
Q: Do I have an order that is processing?
A: Dear Amelia Rosenthal, Sorry, do you complete your payment ?
Jill Haack    Time: 2025-10-17 16:38
Q: My order has been sitting waiting to ship for two days and i already paid for expedited shipping. I would like a refund for the extra shipping unless my order arrives asap. Order number is 81025091144168
A: Dear Jill Haack, We would like to tell you that your item arrived at USPS facility in KANSAS CITY MO DISTRIBUTION CENTER on October 19, 2025 at 7:07 pm. The item is currently in transit to the destination. You will receive it soon.
Lindsay    Time: 2025-10-17 15:00
Q: Bought glasses on June 28th and they fell off my face randomly broken today. Can I get a replacement?
A: Dear Lindsay, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
vivianenid1130 VIVIAN ENID    Time: 2025-10-17 12:16
Q: If you have a Phone number to contact please send it to me
A: Dear VIVIAN ENID, We would like to tell you that we\'ve shipped glasses out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451108034454
vivianenid1130 VIVIAN ENID    Time: 2025-10-17 12:15
Q: I make a New order. Tose eye glasses are just for reading. I recieve tha first refund but I make a New order in september. Please checa this New order.
A: Dear VIVIAN ENID, We would like to tell you that we\'ve shipped glasses out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451108034454
hernandezdawn44     Time: 2025-10-17 09:43
Q: I have tried emailing several times and won't go thru.
A: Dear Dawn Hernandez, Thanks for your understanding. We have checked your prescription and the prescription you filled is correct. We will process your order immediately.
Selmarie Adorno    Time: 2025-10-17 08:48
Q: My new glasses are so uncomfortable. First pair of glasses I don’t like. They scratch my nose and I have trouble see through them
A: Dear Selmarie Adorno, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Sonja Strickland    Time: 2025-10-17 08:32
Q: When can I expect the replacement pair from order #20725160740592 that were broken? As well as the corrected invoice from order #20925220806312.
A: Dear Sonja Strickland, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.
Sonja Strickland    Time: 2025-10-17 05:44
Q: I am reaching out to your company again concerning correcting my invoice from order #20925220806312. The "Leann" should NOT be on this invoice. As stated previously, I ordered the "Martha" in colors "Black and Multi".Tjhe "Leann" are the replacement pair from order #20725160740592, for the "Clip On 004 {23510). I need this to reflect on the correct invoice.
A: Dear Sonja Strickland, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.
Beverly Lewis    Time: 2025-10-16 20:56
Q: Since the Antonetta is out of stock to replace the broken pair, my second choice is Chic in RED with the prescription that you have on file in the progressive lens. Thank you, Beverly Lewis
A: Dear Beverly Lewis, Thanks for your understanding. We would like to tell you that we have changed frame and you can check the picture below. We will remake eyeglasses for you.
Habib Veronica    Time: 2025-10-16 16:08
Q: CNDFY20925201647144 Can’t get any information on this tracking number for my order please. It’s been a very long time and I’ve received nothing. Ordered in September.
A: Dear Habib Veronica, We are sorry to tell you that the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. So your order might be delayed.
tibbits78 Connie    Time: 2025-10-16 15:42
Q: Wondering before how long my glasses will be shipped?
A: Dear Connie, We would like to tell you we\'ll ship your order out next week.
Anne Marie Elias    Time: 2025-10-16 11:54
Q: I have 2 pair of glasses in my cart and when I try to use BOGO it says only good on two pair of glasses and won't let me use the code.
A: Dear Anne Marie Elias, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us problem in details ?
maxine petersen    Time: 2025-10-16 08:39
Q: Hi. Its been two weeks since i put in my order (order number 81025031709166) and while a shipping label has been created, I'm concerned that it stoll hasn't been shipped. Would it be possible to check on it for me. I thank you in advance for your assistance.
A: Dear Maxine Petersen, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
moralesdn329     Time: 2025-10-16 04:19
Q: Good Morning please note that my address has been updated there was a typo and I have corrected it. 11711 SW 1st Street Coral Springs Fl 33071
A: Dear customer, We would like to tell you that we have corrected it for you
rmkoval     Time: 2025-10-16 04:01
Q: I need to cancel my order. I just sent an email directly but I am also sending one here too, just in case.
A: Dear Rachel, Ok, we will cancel your order and refund you money.
Amber Birch    Time: 2025-10-15 23:26
Q: Hello, it says my order shipped but usps says it has not been picked up yet? Please help! Thanks, Amber
A: Dear Amber Birch, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Beverly Lewis    Time: 2025-10-15 16:29
Q: I am replying to your email asking which decision I want to make in regard to my broken glasses. I am ACCEPTING the offer of replacing the Antonetta frames in the color of BLUE as I originally ordered. Again, please use the current prescription that you have on record in the progressive lens. I thank you for your prompt reply to my issue of the broken glasses.
A: Dear Beverly Lewis, We are sorry to tell you Antonetta is out of stock, would you please choose other different frame ?
Beverly Lewis    Time: 2025-10-15 16:26
Q: I am responding to your email reply requesting my decision as to whether I want a replacement for the broken glasses or pick another frame. I am requesting that the Antonetta frames in BLUE be replaced with the current prescription that you have on record in the progressive lens. So I am ACCEPTING the request to replace the BLUE Antonetta glasses I originally ordered.
A: Dear Beverly Lewis, We are sorry to tell you Antonetta is out of stock, would you please choose other different frame ?
Jasmine Wilson    Time: 2025-10-15 15:28
Q: Hi, I live in the USA and am wondering if tariffs have been imposed on your items? I would like to order but need to know if an additional fee has been imposed. Please feel free to contact me back at this email address. Thank you.
A: Dear Jasmine Wilson, We would like to tell you that you don\'t need to pay tariff temporarily. We will undertake this part. But the shipping time will be longer than before.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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