Buy Prescription Glasses Online at Affordable Prices

Ashley Allen Time: 2026-08-19 14:00

Q: I forgot to update new shipping address on current order. Please use 12279 Oaklawn Rd Biloxi MS 39532

A: Dear customer We would like to tell you that we have corrected it for you

rodney_loewen Time: 2026-08-19 13:41

Q: A shipping label was created for my order on August 14, the post office says it still hasn’t received the items from you. When should I expect to get my glasses? I paid additional shipping to get them sooner.

A: Dear rodney_loewen, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Joi Harrison Time: 2026-08-19 12:23

Q: Order number: 80726300423088 I have received the wrong pair of glasses. Completely different from what I ordered.

A: Dear Joi Harrison, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Bluhm Jennifer Time: 2026-08-19 09:33

Q: Do you sell a repair kit with extra screws and a screw driver that fits those screws? I have had several pairs with screws that either get loose or fall out and get lost. Can you help?

A: Dear Bluhm Jennifer, yes, you can find it in this link: https://www.wherelight.com/accessories?page=6

Ms jones Time: 2026-08-19 06:53

Q: horrible service- They don't work and I STILL have NOT received my small $55 credit

A: Dear keisha jones, We fully understand your dissatisfaction with the coupon-only solution, and we sincerely apologize for the unpleasant shopping experience you’ve had. First, referring to our official Return & Refund Policy: your situation arises from your updated new prescription instead of quality defects, transportation damage or prescription errors on our side, so the standard policy only supports offering a discount coupon for repurchases. After communicating with our manager specially to seek a better resolution for you, we can make an exception to refund $46.88 (half of your order amount) directly to you in cash instead of a store coupon. Could you please confirm whether you accept this $46.88 cash refund arrangement?

khill051783 Time: 2026-08-19 02:15

Q: I have vision insurance how do I submit it

A: Dear khill051783, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

Eva Higgins Time: 2026-08-18 22:02

Q: They don't fit me well and I would like to return both pairs from my order.

A: Dear Eva Higgins, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

fisanickt Time: 2026-08-18 17:40

Q: My reading glasses have my distance vision prescription in them from my order

A: Dear fisanickt, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

randee startin Time: 2026-08-18 14:40

Q: hello! i have a pair of glasses ordered in March of 26. they broke in April but i’m just meow getting around to talking to you. is it too late for the return/refund? it’s the second time i ordered the glasses and the second time they broke in the same place. just curious if there’s anything that can be done. thank you! -randee

A: Dear randee startin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Hope Time: 2026-08-18 13:50

Q: I purchased two pairs of glasses in June. My eye doctor told me they could make the lenses, all I needed to do was bring in thw frames. But they can't. Can I send them back to you with my prescription and get the lenses?

A: Dear Hope, We are sorry to hear that,would you please tell us order number first ?

Michelle Reyna Time: 2026-08-18 13:28

Q: I ordered my glasses awhile ago. When are they getting shipped

A: Dear Michelle Reyna, We find that there are add values in your original Rx, are you sure that you want single vision distance glasses ?

Stanley Auguatus Tulay Time: 2026-08-18 13:19

Q: Good evening Customer services; I made a purchased of a glasses from your busineaa and my mailing address zip code was wrong. Is there any way possible that you could reship my glasaes for me to this corrected adsress. 1612 Patricia Dr Apt. C Yeadon PA 19050. i will be mire then happy to pay for overnight delivery.

A: Dear Stanley Auguatus Tulay, Ok, we will redeliver package to you when we receive it.

Yvonne molino Time: 2026-08-18 10:32

Q: I just received my order of three pairs of glasses, one pair of work and two don’t what is your policy on exchange?

A: Dear Yvonne molino, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

marciemarie81 Marcie Time: 2026-08-18 08:40

Q: It says my order is unpaid but I paid with PayPal I can send that receipt if needed

A: Dear marciemarie81 Marcie, Do you log in correct email account: marciemarie81@gmail.com ?

Jerica Rodriguez Time: 2026-08-18 08:09

Q: Hello just curious when my order is going to be shipped? I paid for express shipping but my glasses have been processing for weeks

A: Dear Jerica Rodriguez, We would like to tell you that we will ship your order out this week.

dexy691 Time: 2026-08-18 07:39

Q: Order number: 80826041232072 Hazel hardie Scotland I received my glasses x 3 pairs but I can’t see properly out of any of them, they make me feel nausea and dizzy. How do we resolve this problem? I have just realised you have sent me the wrong prescription on all 3 pairs of my glasses..

A: Dear Hazel hardie, We have checked your order and we are sorry to tell you that the sph value of left eye is positive in your original Rx, but the sph value of left eye you filled in the order was negative. Concerning your case, we can remake two pairs of glasses for you with no charge, would you please tell us whether you can accept it ?

Eileen Dieppa Time: 2026-08-18 07:05

Q: Como hago una devolucion, ya que no veo bien con los espejuelos?

A: Dear Eileen Dieppa, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

Powers Arianna Time: 2026-08-18 07:00

Q: i just received my first order of glasses and one has a scratch on the lenses. How do I begin the refund process?

A: Dear Powers Arianna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Faryqueen20 Time: 2026-08-17 19:18

Q: Good night my Skybox address have been changed, I got the email today. I order some glasses today with the old address. Gow ami to inform wherelight of this new mailing addresses befor my item is shipped

A: Dear Faryqueen20, We would like to tell you that we have corrected it for you

Laura Bagley Time: 2026-08-17 17:08

Q: Order 80826141448113 - I accidentally flipped the Cyl value and need to update the prescription or cancel and reorder, but I have no idea how to do so. Laura

A: Dear Laura, We would like to tell you that we have changed Rx

nfreeman610 Time: 2026-08-17 16:53

Q: I need to change my prescription that I just submitted. I put it under cyl instead of sph

A: Dear Nicole Freeman, We would like to tell you that we have changed Rx

Yvette Sims Time: 2026-08-17 15:01

Q: Greetings Please be so kind to assist with my payment. Your system will not take my card. Ty kindly

A: Dear Yvette Sims, Would you please tell us which card you used ?

kia olson Time: 2026-08-17 13:18

Q: I paid for the quicker shipping and my order is still being processed 2 weeks later. I would like someone to contact me with what's happening and ask if I can have my 7-14 shipping fee refunded at this point.

A: Dear kia olson, We are sorry to tell you that the rimless glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you. We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And the shipping time is 7-14 business days. But concerning your case, we can refund you shipping fee $6.95, would you please tell us whether you can accept it ?

Carter Krystal Time: 2026-08-17 12:47

Q: Cant you tell me when my order will actually ship

A: Dear Carter Krystal, We would like to tell you that we have shipped your order out. Your item arrived at the USPS facility in FORT WORTH TX DISTRIBUTION CENTER on August 17, 2026 at 8:32 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306108267

Betsy Castro Time: 2026-08-17 12:40

Q: Hello! I received my glasses, but the single lense, I can’t see but a few feet away. I went to Sams and I couldn’t see the names on the isles that were after a certain distance which wasn’t long, but it became blurry. I am not sure what this prescription is, but is not right. Is like it has something else that won’t allow me to see far like it’s supposed to. I had to let my son drive home since it created headache after wearing them for like 20-30 minutes… the other glasses, the white ones with both readers and my regular prescription, can’t see far away either. It is completely wrong. My prescription was enter correctly and I even sent a copy of it. I just need a refund. I can’t wait any longer. Now I have to find a place that has a day turnaround. I waited long enough for you guys and now this happened. Thank you! Would you please call me at (832) 266-7256 or email back with the instructions to send them back. Thank you and have a blessed afternoon! Betsy

A: Dear Betsy Castro, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

laurelpr Time: 2026-08-17 12:21

Q: It’s been 10 days and I still haven’t received my glasses. Also, you guys told me on the 14th you had shipped them but USPS is saying that they’re still waiting to receive the package… I’m very upset at this. I used to be a very big fan but im disappointed

A: Dear laurelp, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Eva Higgins Time: 2026-08-17 12:09

Q: I would like to return my order and I don't see where to start the return process on the website. Thank you!

A: Dear Eva Higgins, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

sarahb8008 Time: 2026-08-17 11:21

Q: Where is my glasses order , they were ordered on the 4 august and I havent heard anything since

A: Dear sarah Mann, We would like to tell you that we will ship your order out this week.

Regina Floria Time: 2026-08-17 10:37

Q: I am contacting you in regards to my order #20626161445589, I just placed this order and the arm on the glasses are broken. Please advise what cn be done

A: Dear Regina Floria, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Johana Garcia Time: 2026-08-17 06:27

Q: Can I get the update on the order 80826131125132

A: Dear Johana Garcia, We would like to tell you that we will ship your order out this week.

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