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Cheryl Cruz Time: 2026-03-04 05:14

Q: Order 80226031644411 Please change the nidia pink to the Nidia flowers. I have been in correspondence with Phillis. But she claims she has not received my emails in this issue. Thank you Cheryl

A: Dear customer, We would like to tell you that we have changed frame

julielujano Time: 2026-03-04 04:32

Q: Does my purchase include a case for each pair of glasses?

A: Dear Julie Lujano, Sorry, we don\'t send eyeglasses case now, but we will send you eyeglasses bag.

Cy Time: 2026-03-03 19:38

Q: My PD is a 60 but you guys don't have the option to select that just 61 or higher. What can I even do when ordering as I can't move forward without selecting a PD?

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

walker.courtneym Courtney Time: 2026-03-03 19:15

Q: My order has been processing for a week. Can someone please check the status?

A: Dear Courtney, We would like to tell you that we will ship your order out today.

simo1177 simonette Time: 2026-03-03 18:10

Q: Good day can I have estimated arrival time for this item

A: Dear Simonette David, We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Wright Priscilla Time: 2026-03-03 13:33

Q: I need to follow up on my order status

A: Dear Wright Priscilla, We would like to tell you that your item arrived at USPS facility in RICHMOND VA DISTRIBUTION CENTER on March 3, 2026 at 5:54 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202052261

Rosady Arroyo Time: 2026-03-03 12:38

Q: Do they no longer have mirrored tint for sunglasses?

A: Dear Rosady Arroyo, We are sorry to tell you that we don\'t sell mirrored tint now.

Shane Russell Time: 2026-03-03 12:26

Q: I bought a pair of Mercy glasses back in June 2025. I wear them regularly. Today the arm on the left snapped in two. Is it too late to get a replacement? They are my favorite glasses and didn’t even last a year. the order # is 80625021828497

A: Dear Shane Russell, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

suziroseme Time: 2026-03-03 12:25

Q: I hate my glasses both pairs they look horrible and I can't see in them they make me very dizzy so what do I do now

A: Dear Suziroseme Rose, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

suziroseme Time: 2026-03-03 12:24

Q: I hate both pairs of my glasses they make me dizzy and they look just horrible now what do I do

A: Dear Suziroseme Rose, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

atero29 Time: 2026-03-03 11:41

Q: What’s going on with my order

A: Dear Ariane Tero, We find that you refused the payment. Would you please tell us the reason why you refused the payment ?

David J Rappa Time: 2026-03-03 10:32

Q: I have an order that has been in process since Feb 11th. If it is not shipped by 3/5/2026 please cancel the order and refund my money or i will dispute the charge with my credit card company. Thank you

A: Dear David J Rappa, We are sorry for the delay, we will ship your order out this week.

Crystal Walker Time: 2026-03-03 10:16

Q: Hi! I ordered my classes February 11, almost a month ago and they still haven’t shipped. Can I get a status update please? 80226110410573 Order number

A: Dear Crystal Walker, We are sorry to tell you that our optometrist find there is a little flaw on the glasses#Blizzard T1066 purple when they installed the lenses on the frame. So we are remaking the lenses for you. And we will rush the order for you. To express our apology, we will send you a small gift. And we will ship your order out next week.

Hannah Tucker Time: 2026-03-03 09:27

Q: Hi. When will order number 80226182107206 process? Thank you

A: Dear Hannah Tucker, We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Alfie Creeps Time: 2026-03-03 09:12

Q: Can you help me look up my order and tell me when it will ship out? I ordered them on 02/10/2026 and it is now 03/03/2026.

A: Dear Alfie Creeps, We would like to tell you that we will ship them out tomorrow.

anniesmitty Time: 2026-03-03 04:56

Q: Hello. My glasses are blurry. I need To send them back. You got my prescription wrong. My order number is 80226090702325. I would Like yo send them back for a refund.

A: Dear Annessa Smith, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

t.nichole5683 Christina Time: 2026-03-03 04:22

Q: I’m so confused as to why I paid over $21 to get my glasses within 5-9 days if it’s gonna take 4-8 days to process. That is unfair. It should take 5-9 days to process and ship. I should get my glasses within that 5-9 day time frame. Meaning I should have my glasses this week or early next week. And if I don’t I think I should be refunded the fast shipping cost. That’s not honoring what I paid for. Help me understand this.

A: Dear Christina Young, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. Concerning your case, we can offer you a $25 coupon, would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Yolanda Perez Time: 2026-03-02 22:08

Q: May I have my points back I chose the wrong frames on the redeem page I don’t know how to undo it. Please help me

A: Dear Yolanda Perez, We would like to tell you that we have returned points to you.

Yolanda Perez Time: 2026-03-02 21:41

Q: Is there any way to give back redeemed points to change my choice because I chose the wrong frames by mistake and I would like another choice please. Can it be undone please and given back?

A: Dear Yolanda Perez, We would like to tell you that we have returned points to you.

Terrahennessey Time: 2026-03-02 18:12

Q: When will my order me done processing?

A: Dear Terra Hennessey, We would like to tell you that we will ship your order out tomorrow.

Lexi Time: 2026-03-02 16:59

Q: My order is apparently lost per UPS..... it should have been here Saturday

A: Dear Alexis Conway, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202171665

Isabella Hall Time: 2026-03-02 16:54

Q: My order is 80226212220311 and I have not seen them ship yet. When will they be shipped?

A: Dear Jacob Hall, We would like to tell you that we will ship your order out tomorrow.

rnhorovitz Time: 2026-03-02 16:43

Q: my order has been processing since February 17th. wondering why it still hasn’t gone to the next stage . 80226172024476 is my order number

A: Dear customer, About your order,we are sorry to tell you that the frame#Charm H01217 clear_floral is out of stock temporarily,we will rush order for you.

Ashley Enghauser Time: 2026-03-02 16:04

Q: I preferred my glasses at the beginning of February and they still haven’t arrived. When will they be coming?

A: Dear Ashley Enghauser, About your order,we are sorry to tell you that the frame#Vinty 56056 black is out of stock temporarily,we will rush order for you.

Katrina Grunewald Time: 2026-03-02 15:22

Q: OMG. I don’t know how it happened but my prescription was incorrect on my last order I placed. I just entered the correct one with a pic. Is there anyway to fix this for my new glasses?? PLEASE?? 80326011533597

A: Dear Katrina Grunewald, About your order,we are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily,do you want to change to other frame ?

theatrejunkiekt Time: 2026-03-02 13:56

Q: My order has been “in processing” since 2/9/26. Just checking on the status!

A: Dear Kaitlyn Veith, We are sorry for delay, We are sorry to tell you that the rimless glasses#Cupid are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

DAMARY Rodríguez Time: 2026-03-02 12:47

Q: Orden 80226191311273 me pueden dar alguna actualización de mi orden

A: Dear Damary DAMARY Rodriguez, We would like to tell you that we will ship your order out next week.

tiffany Time: 2026-03-02 10:28

Q: My order has been processing since 2/23/2026 80226231518443 and I paid for expedited shipped, when can I expect my order?

A: Dear Tiffany, We would like to tell you that we will ship your order out tomorrow.

Carrie Dalpe Time: 2026-03-02 10:09

Q: I placed an order on February 12 that is still in processing. Could I get an update please? Feb 12, 2026 22:01:52 Order# 20226122201522

A: Dear Carrie Dalpe, We are sorry to tell you that our optometrist find there is a little flaw on the glasses#Indiya 58036 other when they installed the lenses on the frame. So we are remaking the lenses for you. And we will rush the order for you. To express our apology, we will send you a small gift. And we will ship your order out next week.

Tristan George Time: 2026-03-02 10:06

Q: 80325140736440 One of the pairs of classes I got on this order number the pair called sookie. They were my favorite pair but I only got to wear them for about 2 weeks before one of the glasses arms broke off completely. I didn't get to report this to y'all earlier because I had lost access to my online account and just got it back. I paid over $100 for these glasses is there anyway I can get a refund or a credit?

A: Dear Tristan George, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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