Consulting Servive Center

A: Dear customer, Would you please pay us shipping fee $6.95 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will remake the glasses for you.

A: Dear customer, We would like to tell you that you can fill it in shopping bag before you pay money.

A: Dear Holly Wright, Ok, we\'ll delete it for you.

A: Dear Booze-Westcott Renee, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Ruby, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Stevie Macdonald,we\'ve emailed it to you.

A: Dear Stefanie Hundley, We would like to tell you that we will ship your order out this week.

A: Dear Nicky, We are sorry to hear that, would you please tell us your order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Nicky, We are sorry to hear that, would you please tell us your order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Nicky, We are sorry to hear that, would you please tell us your order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Lisa Giammarco, We would like to tell you that your package is still in transit. But the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. Your package might be delayed.

A: Dear Maria, We would like to tell you that we have corrected it for you and you can check the picture below. We will redeliver package to you after we receive it.

A: Dear customer, We are sorry to hear that,but do you refer to glasses#Isra in multicolor color ? If so, we\'ve checked your order and you ordered it as frame only.

A: Dear customer, We are sorry to tell you that we don\'t have that service.

A: Dear Karen Losinger,we would like to tell you that we\'ve email them to you.

A: Dear Miller Mae, It is updated irregularly.

A: Dear Sonja Strickland,we would like to tell you that we\'ve email it to you.

A: Dear Virginia De La Zerda,we would like to tell you that we\'ve email it to you.

A: Dear customer, We would like to tell you that we will ship your order today.

A: Dear Carol White, we are sorry to tell you that we can not make that lens.

A: Dear Onyx Spydre, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:26 pm on September 30, 2025 in TACOMA, WA 98444. Do you check your mailbox ?

A: Dear Holly Doscher, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear customer, We\'ve checked tracking information and it shows that your item has been delivered to an agent and left with an individual at the address at 2:02 pm on October 2, 2025 in MIAMI, FL 33172. Do you receive it ?

A: Dear Carol White, we are sorry to tell you that we can not make that lens.

A: Dear DIANE MORALES, Would you please pay us price difference $17.5 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the glasses for you.

A: Dear Jesse Mantohac, We are sorry to tell you that this discount can not be applied to discounted frame. Do you choose discounted frame ?

A: Dear Jesse Mantohac, Would you please tell us the code first so that we can double check it for you ?

A: Dear Rita, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Saily Leal, We are sorry to hear that, would you please tell us which pair has problems ?

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6. Would you please tell us whether your correct PD value is 63 ?