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Lisa Chambers Time: 2026-02-12 16:06

Q: Order: 80126300057159 Shipped Bristol Color: Black Nidia Color: Pink *Hello both of these frames arrived with factory defect. The arm is connected to the frame and force the pairs to be crooked. It cannot adjust because it is so out of alignment the fit is not able to be fixed. Please can you resend. We order many times from where light. My son loves his new glasses from another order thank you, Lisa

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lisa Chambers Time: 2026-02-12 16:00

Q: Upon checking 80126300057159 I can see BRISTOL is also having factory defect because the arm is totally higher attached at a different place in the frame making glasses crooked and impossible to adjust. Also NIDIA is the same. I like these frames. Can you please resend without faulty frame? I love where light and order many times. Usually the frames arrive perfectectky. Sometimes the tint is off. My son love his glasses from another order.

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lisa Chambers Time: 2026-02-12 15:51

Q: Hello, from order 80126300057159 BRISTOL is fitting so loosely inneed a different frame. Please can I exchange?

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lisa Chambers Time: 2026-02-12 15:50

Q: Hello?from order 80126300057159 NIDIA arrived with a factory defect. One arm is much higher making glasses crooked without defect. One can see the frame setting is crooked and will not adjust correctly to sit on the face.

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lisa Chambers Time: 2026-02-12 15:48

Q: Hello, from order 80126300057159 NIDIA is factory defective with arms misplaced out of alignment and they do not sit because one arm is higher than the other. Please can you send a pair that is not crooked. We can’t adjust the arm because it is a factory defect.

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lisa Chambers Time: 2026-02-12 15:43

Q: Hello, from the order 80126300115326 HYPE frames are an actually a child frame but advertised and modeled by an adult. The arms do not fit tadikt head size. Please can you refund so I can reorder adult frame size.

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Lisa Chambers Time: 2026-02-12 15:40

Q: Hello, from order 80126300115326 the HYPE frames are actually child’s frames. They are modeled on an adult face and while the lens size could be correct, with a child measurement the do not fit at all in an adult face behind the ears. They are too small.

A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

myshelasia Time: 2026-02-12 12:05

Q: i got the last order so nothing is wrong with my address What happened why did they return it? When you send it again i expect to get priority shipping so days only till i get my package. 2 day shipping is preferred.

A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 8280 Geneva Pointe Drive, Apartment 113 ,Elk Grove,CA,95624,US

Thea Knowles Time: 2026-02-12 10:28

Q: My order number is 80226121025585. I used PayPal to pay but realized it has my old mailing address which is a PO Box. My up to date mailing address is 471 Gunnison Way Grand Junction CO 81504. Is it possible to update this? Thank you!

A: Dear Tay Knowles, We would like to tell you that we have corrected it for you

Elizabeth L Green Time: 2026-02-12 10:12

Q: I put my first order for 2 pairs of glasses in on February 2,2026. I did not receive an email notification but my money was taken from my card. can you please help me find my order.

A: Dear Elizabeth L Green, We would like to tell you that you can log in happyhoney@gmail.com account and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201763298

Amanda clark Time: 2026-02-12 10:00

Q: Hello. My ordered says delivered but I don’t have it ? It says delivered to London ?? Thank you

A: Dear Amanda Clark, We are sorry to hear that,would you please double check the address below ? Is it correct ? 27 villeboys close,abingdon,Oxfordshire,OX14 3XP,GB

Euralonderh Time: 2026-02-12 09:50

Q: Hello- Thank you for replying to my message. However since the delay was due to the Chinese Holiday. Please just go ahead and cancel my order and refund my money back to my Paypal account. So, please cancel asap please. I will place another order later.

A: Dear Euralonderh, ok, we will cancel your order and will refund you money.

Shannon Musgrove Time: 2026-02-12 08:42

Q: I have received my order. One of the glasses I ordered does not fit. They won't stay on my face. I have applied the nose stickers but they are still not helping. It's only one of them that I'm having trouble with. Could you please help?

A: Dear Shannon Musgrove, We are sorry to hear that,would you please tell us which pair doesn\'t fit ?

Angi Johnson Time: 2026-02-12 07:14

Q: I’m trying to redeem my points and added a couple of pairs. I want to change them so I can redeem my points but it won’t let me change them. What do I need to do?

A: Dear Angi Johnson, We are sorry to hear that, but would you please tell us which one you want to change ?

Angi Johnson Time: 2026-02-12 03:25

Q: I received both pairs of my glasses and one pair are way too big. What do I need to do?

A: Dear Angi Johnson, We are sorry to hear that, but would you please tell us which one you want to change ?

Morganne Sparks Time: 2026-02-12 02:44

Q: Hello! I am just checking on the status of order #20126300952124 . From your end, it says it is shipped, but for the past two days it has not appeared as received by UPS. I'm just wondering if maybe they have not picked it up from you yet, or if it is more likely they forgot to scan it? I'm not upset either way, just curious. Thank you so much for your time and for getting my new glasses ready. I'm very excited for them to get here! Have a great day!

A: Dear Morganne Sparks, We would like to tell you that your package has arrived at Raleigh, NC, United States. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50323522602&requester=WT/trackdetails

lauraisabelmata Time: 2026-02-11 18:41

Q: My glasses do not have a date for shipping. I paid for expedited shipping. Just says label was created two days ago.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Marni Time: 2026-02-11 17:35

Q: Hi there, I am looking for some funky woman’s glasses that are a way fairer style but not huge shaped glass, can you please recommend some styles? Thankyou

A: Dear Marni, We would like to tell you that you can check these frames: https://www.wherelight.com/eyeglasses/frames/cateye-rhinestone-eyeglasses-5178.html?color=gold https://www.wherelight.com/eyeglasses/frames/rectangle-gorgeous-eyeglasses-3927.html?color=pink https://www.wherelight.com/eyeglasses/frames/geometric-business-eyeglasses-4883.html?color=grey https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-4563.html?color=yellow https://www.wherelight.com/eyeglasses/frames/round-classic-eyeglasses-5118.html?color=red

crystalan211 Time: 2026-02-11 17:22

Q: Hi good evening I received my glasses and the frame is so big for my face. The lens takes up all of my face and sticks out very far. Please is there anyway that I can get an exchange I am so sorry.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

LynDel Long Time: 2026-02-11 15:51

Q: I have a question: I have 2 pairs of frames with old lenses that I would like to know.... if I send you the frames, can you replace the lenses with my current prescription? Thanks so much, LynDel Long

A: Dear LynDel Long, We are sorry to tell you that our factory is located in China, so the shipping fee is very expensive, are you sure that you want to return glasses to us ?

Carrie May Time: 2026-02-11 14:54

Q: Order 20226110857025 - address incorrect. The correct address is 823 E 64th St. it’s is NOT E 664th. Again, the CORRECT ADDRESS IS 823 E 64th St, Tacoma, WA 98404. My apologies for the error. Please confirm the address has been corrected.

A: Dear Carrie May, We would like to tell you that we have corrected it for you and you can check the picture below.

Adriana Lasley Time: 2026-02-11 13:58

Q: I cant seem to get into my shopping cart. I’m ready to place an order but i want to make sure what i want is in my cart.

A: Dear Adriana Lasley, We are sorry to hear that, would you please take a video to show us the problem in details ?

Doris Rice Time: 2026-02-11 12:15

Q: I ordered about 10 pair of prescription glasses from you all about 2-3 years ago. I would like to know if you can switch the lenses to readers 2.00 or 2.50 maginification. If you can what will the cost be per pair & how do I return them to you?

A: Dear Doris Rice, We are sorry to tell you that our factory is located in China, so the shipping fee is very expensive, are you sure that you want to return glasses to us ?

Claudia Love Mair Time: 2026-02-11 10:50

Q: Hi. I haven’t received my order yet. It’s being processed. Can I cancel it before it gets here? They were to match a blue formal gown and I’ve changed the color. I would like to get them in a different color now. Thank you.

A: Dear Claudia Love Mair, We are sorry to hear that,would you please tell us which color you want to change ?

Batts III Robert Time: 2026-02-11 07:44

Q: My last pair of glasses (Lenora (80711))that I received is not quite accurate. I am a retired optician, and I cannot see at a distance or up close. Ihave to move my head too much to find the corridor of progressives.

A: Dear Robert, We are sorry to hear that, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

Batts III Robert Time: 2026-02-11 07:43

Q: My last pair of glasses (Lenora (80711))that I received is not quite accurate. I am a retired optician, and I cannot see at a distance or up close. Ii have to move my head too much to find the corridor of the progressive.

A: Dear Robert, We are sorry to hear that, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

Euralonder Hayslett Time: 2026-02-11 07:38

Q: Hello - I have submitted several emails update on my order along with a copy of my new prescription. My last email rec'd from Phyllis on 02/09/26. I am now requesting if my original order has not been completely processed to cancel that order and issue me a credit and I will place a new order with the eye wear in my cart once the credit is reflected in my cart. Please let me know asap, please. I need my new glasses and new prescription filled asap.

A: Dear customer, If you want to change different frame, would you please tell us the name and color of new frame. And if you want to cancel the order , we also can cancel it for you. And we are sorry to tell you that we will have Chinese New Year holiday. So the glasses will be shipped out after 15-25 days.

melanie meece Time: 2026-02-11 07:17

Q: Hi, i ordered 2 pair of glasses and I loved them, but they are incorrect. I ordered a pair a year ago and while they were a little off, I wore them anyway. This year my prescription changed and the last years pair are perfect. Possible to use last years on these glasses? If not, i'll return for a refund for coupon. Please advise and thank you Melanie Meece

A: Dear Melanie Meece, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jennifer Blosser Time: 2026-02-11 05:24

Q: My glasses shipped on January 30th. I paid extra for express shipping. Where are my glasses?!?! Order number 80126230814068

A: Dear Jennifer Blosser, We have checked the tracking information and it shows that you will receive it this week.

Kimalette townes Time: 2026-02-11 04:52

Q: Good Day I wanted to write about y order that I place #80126101829168 Product 56037 Color Brown I wore my glasses for the first time today and my tint isn't in the glasses so I wanted to know how cold I get that resolvedmy name is Kimalette Townes, email Kimalette.townes@hotmail.com (267) 808-4057 and if someone has to call me I'm free after 4pm today

A: Dear Kimalette Townes, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

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