Consulting Servive Center

A: Dear Nicky, We are sorry to hear that, would you please tell us your order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Nicky, We are sorry to hear that, would you please tell us your order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Nicky, We are sorry to hear that, would you please tell us your order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Lisa Giammarco, We would like to tell you that your package is still in transit. But the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. Your package might be delayed.

A: Dear Maria, We would like to tell you that we have corrected it for you and you can check the picture below. We will redeliver package to you after we receive it.

A: Dear customer, We are sorry to hear that,but do you refer to glasses#Isra in multicolor color ? If so, we\'ve checked your order and you ordered it as frame only.

A: Dear customer, We are sorry to tell you that we don\'t have that service.

A: Dear Karen Losinger,we would like to tell you that we\'ve email them to you.

A: Dear Miller Mae, It is updated irregularly.

A: Dear Sonja Strickland,we would like to tell you that we\'ve email it to you.

A: Dear Virginia De La Zerda,we would like to tell you that we\'ve email it to you.

A: Dear customer, We would like to tell you that we will ship your order today.

A: Dear Carol White, we are sorry to tell you that we can not make that lens.

A: Dear Onyx Spydre, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:26 pm on September 30, 2025 in TACOMA, WA 98444. Do you check your mailbox ?

A: Dear Holly Doscher, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear customer, We\'ve checked tracking information and it shows that your item has been delivered to an agent and left with an individual at the address at 2:02 pm on October 2, 2025 in MIAMI, FL 33172. Do you receive it ?

A: Dear Carol White, we are sorry to tell you that we can not make that lens.

A: Dear DIANE MORALES, Would you please pay us price difference $17.5 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the glasses for you.

A: Dear Jesse Mantohac, We are sorry to tell you that this discount can not be applied to discounted frame. Do you choose discounted frame ?

A: Dear Jesse Mantohac, Would you please tell us the code first so that we can double check it for you ?

A: Dear Rita, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Saily Leal, We are sorry to hear that, would you please tell us which pair has problems ?

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6. Would you please tell us whether your correct PD value is 63 ?

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Juliet, So glad to hear that, if you have any questions about us, please contact us when you are free.

A: Dear DIANE MORALES, Would you please tell us whether the PD values for both pairs are all 65 ? And we find that you filled different prescriptions in two pairs of glasses, are you sure about this ? And are you sure that you want to order a pair of progressive glasses and a pair of bifocal with line glasses ?

A: Dear Carol White, We are sorry to tell you that we don\'t find add values in your original Rx, are you sure that you want progressive lenses ? Did you wear progressive lenses before ?

A: Dear Christine Moreno, Ok, we will continue to process your order.

A: Dear Manveer Thind, We are sorry to tell you that we\'ve shipped your order out and this order can not be changed the address now. We suggest you to contact with your local Canada Post. And the tracking number is 7321315452341212 You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315452341212

A: Dear Tricia Madaffari Ok, we will cancel your order and refund you money.