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Rebecca White Time: 2025-10-06 17:30

Q: I placed order on August 31st. Order # 80825310902539. I received the black pair of glasses but not the Avery tortoise shell. Payment has been deducted from bank account. My daughter stated there was too much glare looking through glasses and will not be using them. Would you please credit my account for the tortoise shell glasses, since I have not received them and will not be used due to too much glare from the lenses.

A: Dear Rebecca White, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Casey Piles Time: 2025-10-06 14:04

Q: the frame in the bottom left, just snapped without contacting anything. I’ve only had them a few months and they’re my primary source of vision. How can we fix this asap?

A: Dear Casey Piles, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

huerta sonny Time: 2025-10-06 14:01

Q: I noticed my shipping address is wrong it’s marked as 4869 but it is 4968 rosamond blvd. How do I get this changed before it is shipped?

A: Dear Sonny Huerta, We would like to tell you that we have changed address

Collette Cosey Time: 2025-10-06 13:46

Q: For order 81025061338006Tge delivery address is wrong. How do I change it?

A: Dear CoCo, We would like to tell you that we have corrected it for you

Lisa Lisenbee Time: 2025-10-06 13:05

Q: The mailing address is incorrect on my order.

A: Dear Lisa Lisenbee, We would like to tell you that we have corrected it for you

Brooke Parker Time: 2025-10-06 12:51

Q: My package is still saying label created and I got expedited shipping I purchased my glasses on the 25th of September pls tell me bout my package cause I need my glasses

A: Dear Brooke Parker, We would like to tell you that you will receive it tomorrow.

Katie Doemland Time: 2025-10-06 12:22

Q: How do I select a mirror tint on my lenses? I can't find that option when i am placing an order. Thanks!

A: Dear Katie Doemland, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

Mcfarland Time: 2025-10-06 10:41

Q: 80925060542426 I still haven’t received this order, can someone please assist

A: Dear Mcfarland, We are sorry to tell you that the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. So your order might be delayed. https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315455428002

Jeanette Robinson Time: 2025-10-06 10:24

Q: Order number 80925260822339 I received my glasses on 10/6/25 and when I tried them on they are crooked and the arms on the frame are bent

A: Dear Jeanette Robinson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jacqueline Little Time: 2025-10-06 09:08

Q: I was wondering the the status of my return or exchange. Now the stones are coming off the other pair. Can someone please get back to me on what I should do?

A: Dear Jacqueline Little, Would you please tell us which pair you want to return and the reason why you want to return ?

Azu Mateo Time: 2025-10-06 09:01

Q: Hello. I purchased glasses and the hinges are both falling apart. I received my glasses on july 14th.

A: Dear Azu Mateo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

Sonia Tremblay Time: 2025-10-06 07:21

Q: J’aimerais avoir la procédure pour effectuer un retour et avoir un remboursement.

A: Dear Sonia Tremblay, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Dawn Idleburg Time: 2025-10-05 19:53

Q: I don't see any of my points

A: Dear Dawn Idleburg, We are sorry to tell you that your points were used.

Sharlie Mayo Time: 2025-10-05 16:49

Q: I bought glasses in August. Because one pair was Halloween I hadn’t worn them until yesterday. They are the heart one and they are so cute but the lenses feel off. I don’t know if it’s the shape or the depth but I can’t wear them longer than about 10 minutes without getting a headache and it throwing off my perception. Do I have a refund or exchange option? Thank you.

A: Dear Sharlie Mayo, We are sorry to hear that, would you please tell us whether only one pair has problem ?

Toni Hull Time: 2025-10-05 14:41

Q: Hello! The last order I received was incorrect. The glasses make me dizzy and are not consistent with my prescription. I checked the prescription and I did input it correctly. Please let me know what I need to do to get a refund. Thanks! Toni

A: Dear Toni Hull, We are sorry to hear that, would you please tell us whether your correct PD value is 55 ?

Sam Time: 2025-10-05 14:31

Q: I ordered two pairs of glasses but I’m not happy with the color or sizing. Can I receive a full refund if they’re not worn and still in their original packaging? I’d like to maybe exchange one pair in a different color, and return the other pair altogether.

A: Dear Samantha Intartaglio, Would you please tell us the order number first ?

Amanda OFerrell Time: 2025-10-05 10:07

Q: Is it possible to cancel the order I just made

A: Dear Amanda OFerrell, We are sorry to hear that, would you please tell us the reason why you want to cancel order first ?

lm.ault6 Time: 2025-10-05 10:02

Q: Looking for the mirrored lens tint options, but are not seeing them this time. Is 'ultraviolet' a mirrored version?

A: Dear Lindsay, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

mvilla2426 Time: 2025-10-05 08:28

Q: I just placed an order and realized I ordered the wrong size frames. How do I cancel my order?

A: Dear Martina Villarreal, Ok, we will cancel your order and refund you money.

Avery C Time: 2025-10-05 00:31

Q: I was driving today and realized that one side of my glasses frames had cracked. I took them off at my destination to realize both sides have cracked in multiple places I imagine from the plastic degrading. I've had them less than a year and they are my favorite frames I treat them gently and we're hoping they would last longer than this.

A: Dear Avery C, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Rebecca Landers Time: 2025-10-04 14:31

Q: I need to talk to someone about my lens

A: Dear Rebecca Landers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Rebecca Landers Time: 2025-10-04 14:28

Q: I want progressive lens

A: Dear Rebecca Landers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

theresabeazley Time: 2025-10-04 12:44

Q: I ordered 3 pairs of glasses and 1 was a prescription. The one with a prescription wasn't a prescription. I want to know what I need to do to get this corrected. Thank you Theresa Hall

A: Dear customer, We only charged you the money of frame#Isra in multicolor color, we don\'t charge the price of Isra in multicolor \'s lenses

Paige Gillis Time: 2025-10-04 10:50

Q: I ordered my glasses Sept 14th and I still haven't received them.

A: Dear Paige Gillis, We are sorry to tell you that the Canadian Union of Postal Workers (CUPW) has started a national strike again. Canada Post’s operations will be shut down for the duration of a national strike. So your order might be delayed. https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315455429849

Christine Moreno Time: 2025-10-03 22:16

Q: My new email is texastrash08@outlook.com not cortestini@gmail.com

A: Dear Christine Moreno, We would like to tell you that we\'ve returned points to your account.

Christina Bergt Time: 2025-10-03 22:15

Q: it has been 9 days since i ordered my glasses & despite paying for expedited shipping, they still have not shipped. extremely disapointed

A: Dear Christina Bergt, We would like to tell you that we will ship your order out today.

Christine Moreno Time: 2025-10-03 22:14

Q: I used my points for a coupon but did the wrong one. I didn’t know shipping & handling wasn’t even part of the coupon. Why doesn’t it state that? That’s false advertising! And I am a v loyal customer and still have yet to recieve my points for the most recent (Sally frames) I wanted to see if I could exchange the $30 ‘coupon for my points back to my account. I am a loyal customer so I hope this is taken care of. Thank u

A: Dear Christine Moreno, We would like to tell you that we\'ve returned points to your account.

crystal robinson Time: 2025-10-03 15:44

Q: My glasses broke this morning as I was cleaning them

A: Dear Crystal Robinson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Claire Bellamy Time: 2025-10-03 15:22

Q: My shipment said on 9/30 undeliverable and is being shipped back to you, my zip code was entered incorrectly. I still want the glasses. What is my next step please? Thank you

A: Dear Claire Bellamy, Please don\'t worry, would you please tell us your correct zip code ? We will redeliver the package to you after we receive your package.

Viveca Wallace-Brown Time: 2025-10-03 15:17

Q: I'm not sure what can be done about my glasses I've purchased from you.But! 4 pairs have broken, 2 of which have been replaced once already. And broken in the same spot. Is there any recourse for me?I've been told that there's a 30 day window for a warranty. But, if the breakage is not from normal wear n tear what suggestions do you have. I LOVE the frames, they're awesome but only having 2 pairs to wear daily is not good. Here's the thing I never wear the same pair everyday so there should never be a breakage problem as they are put away each time I wear them safely.Please advice before I go away to another company. Oh and I do write reviews.Thanks!

A: Dear Viveca Wallace-Brown, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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