Buy Prescription Glasses Online at Affordable Prices

Mariana Zepeda Time: 2025-12-31 09:34

Q: You charged express shipping and still not shipping it and the glasses were ready to ship more than 5 days ago

A: Dear Mariana Zepeda, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50475507012&requester=WT/trackdetails

susiemac466 Time: 2025-12-30 19:39

Q: Hi there! Im just trying to track the shipping status of my glasses please. Ive tried many times but Ive had no luck. I am way over in NZ. Hoping you can help, thanks Susie.

A: Dear Susie McIntyre, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50460126907&requester=WT/trackdetails

Madison W Time: 2025-12-30 16:54

Q: Hello I am sorry but I saw that the wrong number for the Left Cylinder in my prescription is incorrect it should be -.75 but in my order it is -2.00. My order number is : 81225291733183

A: Dear Madison Walker, We would like to tell you that we have corrected it for you

trinitywilliams0021 Time: 2025-12-30 14:41

Q: Hey it says my order has been delivered but it is not here and my ups says it’s went to 25956 zip but my order has my correct address of 3225 county road 3047 center Texas 75935.

A: Dear Trinity Smith, We are sorry to tell you that you filled incorrect zip code 75956 in the order, we have corrected it for you and will redeliver package to you.

720proproperties Time: 2025-12-30 11:29

Q: Would like to process a return

A: Dear Terrance, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Susan Rodgers Time: 2025-12-30 11:11

Q: Order number -81225301100338 The address you have is wrong 2124 Spring Oak Ct Modesto, Ca 95355

A: Dear Sue Rodgers, We would like to tell you that we have corrected it for you.

newtous98 Time: 2025-12-30 11:05

Q: Address you have is wrong. Correct address is 2124 Spring Oak Ct. Modesto, Ca 95355

A: Dear Sue Rodgers, We would like to tell you that we have corrected it for you.

Sasha A. Time: 2025-12-30 10:11

Q: Hola. Me gustaría que verificaran mi prescripción

A: Dear Sasha A, Would you please tell us your order number first ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

el.emling Time: 2025-12-30 06:53

Q: Hello on order 80825081711262 my prescription on the Hestia glasses was incorrect. I had the same problem with the other pair in the order and they sent me a new one. They said after I got the first pair then they would re do the second pair. I never heard anything after I received the first pair. Can I get my Hestia glasses re done?

A: Dear Erica Emling, Sorry, would you please tell us whether the first replacement glasses are good ?

Leanne Time: 2025-12-30 06:16

Q: The arms of my sunglasses have broken and I wondered if I could get them repaired or of they need replacing

A: Dear Leanne, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kelsey Time: 2025-12-30 00:00

Q: are you able to do a prism of 0.75 In? The drop down does not list this as an option.

A: Dear Kelsey, We are sorry to tell you that we don\'t make prism of 0.75 In.

Kandiss Marlene Time: 2025-12-29 23:48

Q: 10 Seton Park Rd North York ON M3C 3Z6 Canada is my new address I accidentally let it get sent to the old one. The order is still processing if there’s time to change it I updated the address on my PayPal however, somehow it’s still loaded the old address on here and it’s my first time ordering so it was just a genuine mistake. I thought I was still gonna have the opportunity to fix it. Anything you could do would be super helpful.

A: Dear Kandiss Yarrow, We would like to tell you that we have corrected it for you

Cynthia L Guevara Rodriguez Time: 2025-12-29 15:52

Q: Hello. I made a purchase of eyeglasses, order number 313196. The lenses are supposed to be photochromic, but they aren't working. How can we resolve this issue? Thank You

A: Dear Cynthia, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

lewistynisha Ty Time: 2025-12-29 14:31

Q: Where is my order

A: Dear customer, We would like to tell you that your item arrived at USPS facility in KANSAS CITY KS DISTRIBUTION CENTER on December 29, 2025 at 7:44 pm. The item is currently in transit to the destination. You will receive it next week. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541017468041

Tree Time: 2025-12-29 12:37

Q: one of the last pairs of glasses i bought snapped today while i was LIGHTLY cleaning the lenses.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mariana Zepeda Time: 2025-12-29 11:51

Q: When will my order be shipped ? 81225251539523

A: Dear Mariana Zepeda, We would like to tell you that we will ship your order out this week.

sheinaacevedo Time: 2025-12-29 11:29

Q: Cancel my order please

A: Dear Sheina Desire Acevedo, We are sorry to hear that,but would you please tell us the reason why you want to cancel order ?

Jhomaira Garcia Time: 2025-12-29 07:11

Q: When will my order ship its still processing

A: Dear Jhomaira Garcia, We would like to tell you that we will ship your order out this week.

lizamelia.guerrero Time: 2025-12-29 05:38

Q: Hi! How can I use my points to party for my glasses?

A: Dear Lizamelia, We would like to tell you that you can log in your account and use points in your points mall.

Amanda Wong Time: 2025-12-28 22:22

Q: I am still waiting for the refund from an order I cancelled due to very delay processing time on your guys part. I still have not received it.

A: Dear Amanda Wong, We have refunded you the money. But we can not decide the date when the money will be returned to your bank account. It is decided by your credit card bank. It is related with your credit card bill date. It usually takes 7-25 business days.

Marye Isaacson Time: 2025-12-28 18:13

Q: cancel my order.

A: Dear Marye Isaacson, We are sorry to hear that, would you please tell us order number first ?

Deb Time: 2025-12-28 18:11

Q: How do you measure pupilary distance

A: Dear Deb, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Stacy Van Cleave Time: 2025-12-28 18:00

Q: Glasses purchased not even a year ago have snapped in two.

A: Dear Stacy Van Cleave, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

serendipityarts Time: 2025-12-28 14:14

Q: Hello! Can you tell me how to return frames? I purchased 3 pairs and like two of them. I would like to return all three and then get the two I like with my prescription. Thank you, Erica Jacobsohn

A: Dear Erica Jacobsohn, We are sorry to hear that,would you please tell us which pair you don\'t like first?

Annie Davidson Time: 2025-12-28 10:58

Q: How long does it normally take for an order to process before it is shipped?

A: Dear Annelyse Davidson, We would like to tell you that we will ship your order out this week. And we sent confirmation email to you, if you don\'t receive it, it might be in your spam. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Modupe Memayetan Time: 2025-12-28 00:33

Q: My name is Modupe.I am unable to track my order from my account and on usps website.order number is 81225110736041.kindly look into this .Thank you as I expect a feedback.

A: Dear Modupe Memayetan, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:58 pm on December 26, 2025 in MOUNT VERNON, NY 10553. Do you check your mailbox ?

Lorenzo Gutierrez Time: 2025-12-27 22:37

Q: Cuando llegara el pedido 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

Amanda Hollinshead Time: 2025-12-27 18:19

Q: My glasses say shipped since the 24th but they have never actually made to the post office. When will they actually ship.

A: Dear Amanda Hollinshead, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on December 28, 2025 at 8:19 am. The item is currently in transit to the destination. You will receive it soon, please don\'t worry.

Melissa Rozetar Time: 2025-12-27 16:40

Q: I had more than 800 to use. I did question this before. Can you see my other messages?

A: Dear Melissa Rozetar, Please don\'t worry, would you please take a video to show us the problem in details first?

Camma Caldwell Time: 2025-12-27 12:44

Q: I would love to order a couple of pairs of glasses but it doesn't give me the option to put in the correct Pupilary distance. It doesn't go down as low as I need. My right pd is 28.5 and my left is 27.5

A: Dear Camma Caldwell, We are sorry to hear that,would you please tell us which pair you want to choose first ?

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee