Consulting Servive Center

A: Dear Angela Coleman, Sorry to hear that, please don\'t worry, you can try the first replacement glasses first. After you receive the first replacement glasses, please contact us asap. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596313108867

A: Dear Susan Martin, We would like to tell you that your item arrived at the USPS facility in PHOENIX AZ DISTRIBUTION CENTER on September 21, 2026 at 8:15 pm. The item is currently in transit to the destination. You will receive it soon. And would you please send us photo of the email you received to our email address: service@mail-wherelight.com ?

A: Dear Sammie Rouse, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Gloria Vera, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within next week, and will be dispatched for final delivery immediately after sorting. You will receive your orders soon.

A: Dear Stacy Meyer, E-line bifocal, also known as Executive bifocal, is a type of lined bifocal lens. It has a full horizontal line running across the entire lens. The area below the line is all for near reading vision, which gives the widest reading zone compared with flat-top bifocals. We normally make flat-top bifocals (D-seg) by default. However, for certain prescriptions, flat-top bifocals cannot be manufactured. In such cases, we will switch to E-line bifocals, subject to your prescription.

A: Dear Amber French, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Amber French, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear stacioneal14, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Laura Souza, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Jeanette Cancel, We would like to tell you that we will ship your order out this week.

A: Dear Bailee Huffsmith, We would like to tell you that we have corrected it for you

A: Dear LaToya, About single vision lenses, would you please tell us whether you wanted single vision reading glasses ? About bifocal lenses, would you please tell us whether you feel dizzy or fuzzy when you wear this pair ?

A: Dear CHLOE BRAGA, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Filion Cindy, We would like to tell you that your order is in transit, please don\'t worry.

A: Dear Sherry Williams Mcabee, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us order number first ?

A: Dear Karen Sanchez, We would like to tell you that we have corrected it for you and you can check the picture below.

A: Dear Gregory Skinner, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Alyssa Hayes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Gracie Hendricks, We can change the order for you directly, are you sure that you want to cancel the order ?

A: Dear Susan Cahill, We are so sorry for the delay. We are sorry to tell you that the frame#Dot 59142 black_red is out of stock temporarily, so your order is delayed. Do you want to change other frame ?

A: Dear Lisa, We are sorry for the delay, we will ship your order out this week.

A: Dear Pascale Simpson, Ok, we will cancel your order and will refund you money.

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair is not good ?

A: Dear Liz Aviles, We are sorry to hear that,would you please tell us which pair is not good ?

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

A: Dear customer, we would like to tell you that you can send the photo to our email address: msedmunds@hotmail.com

A: Dear Rena, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306426507

A: Dear nwalenten, We would like to tell you that we will ship your order out this week.

A: Dear Pike Bartholomew, We are sorry to hear that, but we can correct PD value directly, are you sure that you want to cancel the order ?

A: Dear Jacquelyn, We would like to tell you that color of Shiney TR902296 is correct. if you are not satisfied with it, we can offer you a $55 coupon. Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees. Would you please tell us whether you can accept it? About glasses#Neon05 59045,we can remake glasses for you. About glasses#Gradient 9123, we can make the eyeglasses for you, but we suggest you to choose other different frame.