Consulting Servive Center

A: Dear Annisha Simpson, The tracking has been updated. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877848474

A: Dear emely zelaya, We have shipped your order. The tracking number is 9400116902368877844247. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877844247

A: Dear Leanne, We are located in China.

A: Dear Stephanie Davis, it is available. https://www.wherelight.com/wl/GetInfo-1801.html?from=list

A: Dear Deborah Scalf, We have shipped your order. The tracking number is 9400116902368877875883. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877875883

A: Dear Crystal, We are sorry to tell you that it is discontinued.

A: Dear Nahila Prado, The tracking has been updated. 9400116902368877849440. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877849440

A: Dear Himadri Chawda, Yes, please choose UPS Express shipping ($18.95)

A: Dear TawneyThurston, OK. We will make the glasses for you.

A: Dear TawneyThurston, Which color do you want ?

A: Dear Cassandra Gutierrez, We have shipped your order. We will email you a tracking number tomorrow. Please don\'t worry.

A: Dear Peggy Holsworth, We would like to tell you that Plano means 0.00, so please choose 0.00 as the SPH for right eye. And your PD is 63.0(31.5/31.5)

A: Dear Manda Sisco, Which frame do you want ? Would you please tell us your PD ?

A: Dear Hannah, Would you please take a photo of your prescription and send it to us ? We will help you.

A: Dear Grace Crick , What do you want to change. please tell us. we will change it for you.

A: Dear Paola Del Mar Rodriguez, Yes. They are dark.

A: Dear Doreatha ONeal, If Usps lost your package, please contact us immediately, we will help you.

A: Dear Casey Reynolds, Yes, you need to fill in the prescription. Thanks for your understanding.

A: Dear Tawney Thurston, Would you please tell us which pair is wrong ? We will help you.

A: Dear Bonna Bell, What can we do for you ?

A: Dear Roberta Angeli, Where are you located ?

A: Dear Lori Lamb, We are sorry to tell you that we don\'t sell lenses only.

A: Dear Donna Jones, What can we do for you. What numbers do you refer to ?

A: Dear Grace Holmes, Are you required to pay customs tax? If this is the case, you can pay the tax first, then contact us, we will refund you the money.

A: Dear Amy lehman, The cost of photochromic lenses is $31.95. The total cost will depend on your prescription. Once you have that information entered in you will see the lens and pricing options.

A: Dear Mitzi Welborn, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Stacy Meisetschlaeger, What can we do for you ?

A: Dear Julia, if you can\'t fill in your PD, it means that the frame is too big, it can\'t fit your PD. Please choose a smaller frame instead. Thanks for your understanding.

A: Dear luz eleni felix pizarro， You need to place an order on our website : www.wherelight.com

A: Dear Brittany, You need to get a prescription from your doctor.