Buy Prescription Glasses Online at Affordable Prices

KimberlyG Time: 2020-06-26 15:36

Q: I’m trying to buy blue light blocking glasses but it won’t let me without a prescription. Is this not possible?

A: Dear KimberlyG, you can choose 0.00 as your prescription and please fill in your PD value.

addis Flores Time: 2020-06-26 14:53

Q: Hi. I made a purchase on June 22nd and haven't received a confirmation email. The order are 3 pairs of eyeglasses. I used PayPal

A: Dear addis Flores, Please don\'t worry, your order is in processing. We will email you a tracking number when we ship your order.

Lauren Time: 2020-06-26 14:51

Q: I tried to fill in new prescription but the lowest number it would go, in sphere, was -20 and both eyes need -350. Do you guys not do heavy duty lenses for sight?

A: Dear Lauren, would you please take a photo of the prescription and send it to us ? We will check it for you.

Emma Time: 2020-06-26 14:00

Q: I’m having trouble choosing lenses options is there a break down that goes into detail about each specific option?

A: Dear Emma, what lenses do you want ? Please don\'t worry, we will help you.

PamelaDyer Time: 2020-06-26 11:59

Q: I got frames from you guys maybe a month ago my eye care provider is saying that they can't put the lenses in If I buy the frame again cuz I know you want take it back alone with my Prescription in them please I'm so frustrated help please

A: Dear Pamela Dyer, We are so sorry to hear this. But we are located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to return the glasses to us. We can offer you a $20 coupon to place a new order. Would you please tell us if you want the coupon ?

PeggyHelmeke Time: 2020-06-26 11:33

Q: Why am i unable to check out my order?

A: Dear Peggy Helmeke, please don\'t worry, we will help you. Would you please describe the problem in detail ? And would you please take a sreenshot of the webpage and send it to us ?

ValerieWilson Time: 2020-06-26 10:32

Q: Are the photochromatic lenses extra active? Specifically, will they turn dark in the car?

A: Dear Valerie Wilson, in normal, they will turn dark in the car, but they can\'t be as dark as sunglasses. If you have a UV-resistant film on your car， they can\'t turn dark.

ElzoraDudley Time: 2020-06-26 09:23

Q: I received a email requesting me to confirm order # 2200625162359is correct. The order is correct and I also attached a copy of my prescription with the order. I can reached at 216-200-2955 if you should have any further questions. Thank you Elzora Dudley

A: Dear Elzora Dudley, OK. Your order is in processing, please don\'t worry.

Noelle Time: 2020-06-25 21:41

Q: Hi, I need lenses with prism. Can you make this type of lense?

A: Dear Noelle, yes, we can. You can fill in your prescripotion with prism.

Tracy Time: 2020-06-25 20:02

Q: I can not find the heart shaped frames that are tortoise. What are they named?

A: Dear Tracy, Here is the link : https://www.wherelight.com/wl/GetInfo-2455.html?from=list

AprilNettleton Time: 2020-06-25 19:33

Q: I am requesting the stays of my order.

A: Dear April Nettleton, we will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.

Autumn Satterwhite Time: 2020-06-25 11:32

Q: My glasses broke the first day I got them. I would like a refund

A: Dear Autumn Satterwhite, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JanetRoberts Time: 2020-06-25 11:20

Q: I like the Brianna sunglasses. It wont allow me to add my prescription. Are they just sunglasses only?

A: Dear Janet Roberts, theu are Frame only, so you can\'t add your prescription.

Christina Scaglione Time: 2020-06-25 08:28

Q: I just tried making a purchase through PayPal and it did not send me back to get a order confirmation number, but my card has pending transaction, I would like to know if my order went through.

A: Dear Christina Scaglione, would you please tell us the transaction ID ? We will check it for you.

SharynKing Time: 2020-06-24 22:50

Q: What if you don't have a prescription and just buy over the counter like 1.5. 2.0 etc thanks

A: Dear Sharyn King, do you mean that you want readers glasses ? If so , please choose single vision reading glasses and choose +1.50 or +2.00 as your sph value.

Kayla Bennett Time: 2020-06-24 19:57

Q: Why are the lower PD not available? 25?

A: Dear Kayla Bennett, Which frame do you want ? Would you please tell us your PD ?

TeresaMansbach Time: 2020-06-24 10:08

Q: I placed an order with glasses in the wrong color. My order number is :2200624093544 and the art number is :2200624093544 I want these to be in the black blue color and not the tortise one thank you

A: Dear Teresa Mansbach, would you please tell us which frame do you want to change the color ? Please tell us the frame name. We will change it for you.

Sharondee Mapp Time: 2020-06-23 18:49

Q: I'm unable to track my order when I sign in. There is no evidence of the order when I sign into my profile. But I am not received confirmation of my order via email. The order number is 2200614155739. Thank you for your assistance.

A: Dear Sharondee Mapp, please don\'t worry, your order is in processing. We will eamil you a tracking number when we ship your order.

KaitlinPannell Time: 2020-06-23 12:35

Q: I requested a refund for a pair of glasses after I just ordered them thinking they were the wrong style but I actually do like them and I want to cancel that refund request so that the order can finish processing

A: Dear Kaitlin Pannell, OK. We will continue to process your order.

Catherine Campanale Time: 2020-06-23 10:20

Q: I ordered glasses on June 8th and just want to know the status of this order.

A: Dear , we have shipped your order. The tracking number is 9400115902368877480615. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877480615

AnnetteCharles Time: 2020-06-23 07:14

Q: I have ordered bifocals before from this company, but I'm not sure how to just order reading glasses.My regular bifocal script was as follows: sphere. Cyl Axis. Add OD +200 -200 85 275 OS +200 -175 100 275 Could you give me some guidance on how to correctly fill it out for reading glasses only. Much appreciated,

A: Dear Annette Charles, Do you mean that you want single vision reading glasses ? We received your #82006230734515. If you are sure that you want single vision reading glasses, we will make the glasses for you.

JoanneDoherty Time: 2020-06-23 02:00

Q: Hi, i ordered a pair of glasses from yourselves on the 11th of June, I have been checking the track & trace shipping information, but this has seemed to stop on the 17th of June! Could you tell me if it has stopped please?. Thankyou

A: Dear Joanne Doherty, the tracking has been updated. Please don\'t worry.

KirstinFarella Time: 2020-06-22 21:32

Q: How do I order normal 1.25+ readers?

A: Dear Kirstin Farella, please choose single vision reading glasses and please select +1.25 as your sph value.

Bayan Basata Time: 2020-06-22 21:22

Q: Hi. Do you know when these frames will be back in stock? https://m.wherelight.com/mobile/product/product.php?pid=1313&flag=1&from=list

A: Dear Bayan Basata, we are sorry to tell you that it is discontinued. It will not come back.

ShykedraBrown Time: 2020-06-22 17:08

Q: Hello! My current prescription has changed. I would like to know if I can send my old frames back to get my new prescription placed in them?

A: Dear Shykedra Brown, we are located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to return the glasses to us. You can place a new order on our website and you can use the bogo code : BOGO5

Egma Cordova Time: 2020-06-22 15:18

Q: My package says it was delivered and I have not recieved it. What is my next step? I was unable to contact anyone through UPS to get any info, very frustrating

A: Dear Egma Cordova, We suggest that you wait another 2-3 days, your package will be delivered in 3days , please don\'t worry.

AGNESCORDOVA Time: 2020-06-22 13:49

Q: HELLO, I just received my order of two just frames, right away I could tell they were much to big, I really like the style of the frames but will be unable to wear them. What should I do?

A: Dear Customer, please don\'t worry, we will help you. Would you please tell us your order number ?

Priscilla Time: 2020-06-22 12:20

Q: Do you make trifocals glasses ?

A: Dear Priscilla, sorry, we don\'t.

StacyReynolds Time: 2020-06-22 11:31

Q: I made a purchase today, did not receive a confirmation. Would you please email That you have received it

A: Dear Stacy Reynolds, Yes, we received it. The 2 pairs of glasses are in processing, please don\'t worry.

AlanisMissel Time: 2020-06-22 08:39

Q: Hello my name is Alanis Missel, my order number is 82006201417439. I entered in the wrong PD, I didn't want to cancel my order but I do need this changed. Right eye distance is 30 and Left eye distance is 31. If this can be fixed I would still like my order.

A: Dear Alanis Missel， OK. We will change the PD for you. Please don\'t worry.

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