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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Beth Ann Getz    Time: 2020-06-12 08:35
Q: Good afternoon! I recently ordered readers however, I'm interested in ordering glasses for work and looking at the computer all day. My script was submitted with my order but I don't know if those details for distance lenses were on there. Can you help me with this?
A: Dear Beth Ann Getz, do you mean that you want to order bluelight protect lenses ?
JoanneDoherty    Time: 2020-06-12 05:21
Q: Hi I ordered a pair of glasses off yourselves yesterday, I have checked the shipping track & trace and it is saying that "customer has already cancelled shipment" could you tell me what's going on because I haven't cancelled anything!?. Many thanks jo.
A: Dear Joanne Doherty, we would like to tell you that we have shipped the order#82006110415437 out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6143167441096
Tiffany Jones    Time: 2020-06-11 18:31
Q: Hello my prescription has two Pd and I’m only able to input one of them The list of PDs does not go up to the number I need . What can I do about that before I purchase them ???
A: Dear Tiffany Jones, please don\'t worry.Would you please take a photo of your original prescription ?
Dee    Time: 2020-06-11 18:31
Q: I just need readers but I love the Roxie frame, is it possible to get them as readers? Thank you!
A: Dear Dee, we would like to tell you that you can choose single vision reading lenses and fill the strength in the sph.
Rosa    Time: 2020-06-11 13:38
Q: May I order a pair of glasses with Blue light filtering and no prescription?
A: Dear Rosa, we would like to tell you that you can choose bluelight protect lenses and fill none in sph.
Danielle    Time: 2020-06-09 12:44
Q: I don’t understand how to add my prescription
A: Dear Danielle, please don\'t worry, we will help you. What type of glasses do you want ? Would you please take a photo of your prescription and attach it in the email ? We will check it for you.
KathyRobinson    Time: 2020-06-09 05:56
Q: hello me again if my order isnt the right one, i wanted the red deliahs like the ones on the picture if they arent the red one i want a refund on these thank you very much have a good day
A: Dear Kathy Robinson, please don\'t worry, the glasses in your order are red.
KathyRobinson    Time: 2020-06-09 05:25
Q: yes i just looked at my order and i thought i was getting the red one called deliahs and on my order is pink deliahs dont know what to do now thank you
A: Dear Kathy Robinson, please don\'t worry, the glasses in your order are red.
KateGarcia    Time: 2020-06-09 00:34
Q: Hi. I received my beauty glasses but I was looking my prescription and and I saw that Its wrong... can you help me?
A: Dear Kate Garcia, Please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ?
Hectormoreno    Time: 2020-06-08 22:46
Q: Hi guys from my order 82006082238066 I submitted my prescription document can you please confimr Thanks
A: Dear Hectormoreno, yes, we received it, please don\'t worry.
MarciaHarrison    Time: 2020-06-07 14:03
Q: It say buy one get one free, but when I pick the one I want then pick the free ones it charges me for both pair
A: Dear Marcia Harrison, please don\'t choose discounted glasses, all coupon codes could not be applied to discounted glasses.
GabrielaAyala    Time: 2020-06-07 04:55
Q: Hi, I'm trying to use the try on feature and my PD is Right 32 and Left 33. You don't have PDs listed that are less than 40 in the try-on feature so the glasses look gigantic on my face. What can I do?
A: Dear Gabriela Ayala, please choose PD of 65. 32+33=65. Thank you.
SarahStone    Time: 2020-06-06 13:05
Q: I have a strong prescription and want the thinnest possible lense I can get but it's limiting me get 1.64. Why don't I get the option of 1.74?
A: Dear Sarah Stone, do you mean that you can\'t choose 1.74 ? Would you please take a screenshot of the webpage and send it to us ?
MarleneSanchez    Time: 2020-06-06 11:18
Q: Hello I’m new here how can I put my prescription for my glasses?
A: Dear Marlene Sanchez, what type of glasses do you want ? Would you please send your prescription to us ? We will check it for you .
LizzetteQuiles    Time: 2020-06-05 22:24
Q: Me gustaria saber el estatus de mi espejuelos? Garcias
A: Dear Lizzette Quiles, we have shipped your order, the tracking number is 9400115902368877435752. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877435752
VictoriaRevuelta    Time: 2020-06-05 15:32
Q: Is there anyway of filtering by PD? I have spent hours selecting glasses as Almost none are suitable for my PD
A: Dear Victoria Revuelta, you PD must be small, please choose small frames. Thanks for your understanding.
wandadavidson    Time: 2020-06-05 14:37
Q: I have almost given up on receiving my glasses. It has been a month, which is unacceptable. I have had several family members that have order from this site, living in the same state as myself, and they have not had this problem. I have ordered several items from a different sites after I ordered my glasses, and I have received them. I really need some explanation as to why my glasses came to my state, then was shipped out to 2 other states.
A: Dear wanda davidson , Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
Theodora C Latiolais    Time: 2020-06-05 12:22
Q: Hello. For my prescription on od / sph it has PL. What do I put on the prescription? Thanks.
A: DearTheodora C Latiolais, PL means 0.00, pleas choose 0.00
PatsyRichatdson    Time: 2020-06-05 10:03
Q: Can I select both no line bifocal AND polarized lenses ... those that transition to dark lenses in sunlight?
A: Dear Patsy Richatdson, polarized lenses are not transition. If you want transitions, please choose photochromic lens tint when you are choosing lens tint.
Tasha Quintana    Time: 2020-06-05 09:44
Q: I ordered glasses from u and received them about 4 months ago and I think there is a flaw in 1 pair...the lens can’t be cleaned I have tried everything and they are smudged or something...I’m not sure how to describe it. Can they be replaced?
A: Dear Tasha Quintana, please don\'t worry, we will hep you. Would you please take a photo of the lens and send it to us ?
Laurie    Time: 2020-06-03 11:23
Q: 2200529110624 is my order number. What is the status of this order. Thank you. Laurie Jordan
A: Dear Laurie, you said that you made a mistake and ordered the wrong pair, so we suspended your order. We sent email to you to confirm this.But we didn\'t receive your reply. We can change the frame for you. Which frame do you want ? Please tell us the frame number and color.
Amanda williams    Time: 2020-06-03 03:44
Q: What if there's no value on my prescription for the PD?
A: Dear Amanda williams, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Yezz    Time: 2020-06-02 23:58
Q: I am ready to place my order. I am ordering two pairs of glasses and both need prism but I want transition lenses so I selected premium. There is no option to check the prism box in premium so I typed it in with the order. Will the prism be included in my prescription?
A: Dear Yezz, please leave a note to tell us your prism, we will contact you when we receive your order.
Suzzettetalley    Time: 2020-06-02 15:02
Q: Hello could you please recheck my order I accidentally oked my purchase. I ordered a bogo package with free shipping my order shouldn't be over 60 dollars I have second order but I need this one right before I move forward
A: Dear Suzzette talley, we would like to tell you that you ordered 6 pairs of glasses, the bogo is used to deduct the price of the cheapest three glasses.So we charged you $67.8(22.95+22.95+15.95=67.8) Would you please tell us if you can accept this ?
Charity     Time: 2020-06-02 13:47
Q: If the PD is not able to be selected in a certain frame does this mean that the particular frame is not available to the people with those PD numbers?
A: Dear Charity, yes, that means your PD is too small, the frame can\'t fit your PD. Please choose a smaller frame instead.
Karla Lindsey    Time: 2020-06-02 12:49
Q: I need help filling out the info for prescription
A: Dear Karla Lindsey, would you please send your prescription to us ? What typr of glasses do you want ? We will help you.
AndreaBull    Time: 2020-06-02 10:48
Q: Hi, Can I have an update on the purchase that I made on May 22, 2020? I cannot find any tracking receive package on my order.
A: Dear Andrea Bull, your order is in transit. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877439118
CacieDenofa    Time: 2020-06-01 19:47
Q: Hi! I made a purchase on Friday for a pair of glasses. I’ve received a PayPal transaction but I don’t see my order under my profile on the wherelight website. And have not received an email order confirmation from wherelight. My PayPal transaction id is: 9K386390TM2442043
A: Dear Cacie Denofa, We would like to tell you that your order is unerder your account : tillysaysmoo@aol.com
CadieFlanagan    Time: 2020-06-01 14:35
Q: Hi. We received our glasses and they are great, except we got the PD wrong. It's supposed to be 6 millimeters but the closest we could choose was 7.2. Does that frame not come that small? Or did we mess up? The frame name is Avery. My daughter is Cadie, and I'm Michelle Flanagan. I don't know whose name is on the order. Thanks!
A: Dear Cadie Flanaga, We would like to tell you that each frame has its minimum PD so that the glassess can be processed correctly. The minimum PD of #Avery is 72mm, so you can\'t choose 60mm. If the PD is wrong, it will cause vision problem. Do you have wision problem with the #Avery glasses ?
DeborahRingman    Time: 2020-06-01 14:03
Q: Every frame I choose with bifocals after entering my prescription that is stored on your website the message pops up that this kind of lenses could not be processed with prism. What am I doing wrong? I just got my order today and I love what I got from you. Thank You Debbie
A: Dear Deborah Ringman, would you please take a screenshot of the message pops up and send it to us ? We found that there is no prism in your prescription.
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