Buy Prescription Glasses Online at Affordable Prices

Jackie Mcknight Time: 2020-06-01 08:51

Q: Do u except vision insurance

A: Dear Jackie Mcknight, sorry, we don\'t take insurance.

wandadavidson Time: 2020-06-01 08:03

Q: According to email I received from USPS, my order arrived at Montgomery, AL distribution center on May 29 at 6:21pm and then departed about an hour later. The Montgomery, AL center is where packages usually leave on truck to residents in my area as it is about 15 minutes away. However, I never received. Now this morning I received an email saying package just departed Greensboro, NC. That makes no sense. Please help.

A: Dear wandadavidson, please don\'t worry, you order is in transit and you will receive it soon.Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

NicholeKeech Time: 2020-06-01 05:57

Q: Is there a way to order only the blue light glasses? We don't have/need a prescription but would like the blue light protective lenses for screen time.

A: Dear Nichole Keech, yes, you can choose blue light glasses and choose 0.00 as your prescription. And you can choose any number as your PD value.

MollieMoses Time: 2020-06-01 00:03

Q: Dear Wherelight, I have a new prescription. I entered it correctly and uploaded a photo of it. My right lens is now very strong but I do NOT have prism. I am trying to order glasses with free-form progressive lenses, but keep getting a message that says "This kind of lens is not available with prism". I don't want bifocals with lines. Help, please?

A: Dear Mollie Moses, would you please tell us take a photo of the prescription and send it to us ?

Mattie Battle Time: 2020-05-31 17:19

Q: I have new prescription, but I don’t know how read it . Can I email it to you some way

A: Dear Mattie Battle, yes, you can email us your prescription, we will help you.

bessiecousin Time: 2020-05-31 14:06

Q: still can't find my glasses.called post office there no help,they were suppose to be in my mail box,never delivered them in my box smh,this has become a nightmare

A: Dear bessie cousin, we are so sorry for this. We can remake the glasses for you. Would you please tell us if you can accept this ?

Lisa Time: 2020-05-31 13:03

Q: Please tell me why the PD is now to small on the frames I just ordered and now can not order similar because it says PD is to small? Last frame I ordered was Claudia now they say my PD is to small????

A: Dear Lisa, the minimum PD of Claudia is 47, if your PD is smaller than 47, you can\'t fill in it. If your PD is larger than 47, you can fill in it. Would you please try again ?

Gary pierro Time: 2020-05-31 12:55

Q: Do you have transitions lenses?

A: Dear Gary pierro, yes, we do. It is called photochromic lenses on our website. You can choose photochromic tint when you are selecting the lens tint.

SherrieRoyston Time: 2020-05-31 01:22

Q: I want to order some reading glasses and I just want +2 lenses. I don't know how to filling the order in as I don't have a script for these. I just by +2 from other companies. Can you assist please. Also can you advise cost of shipping to Australia -thanks in advance

A: Dear Sherrie Royston, please choose single vision reading glasses and choose +2.00 as your sph value. And please choose UPS Express shipping, it will cost $18.95.

Aurora Keogh Time: 2020-05-30 15:26

Q: Hello, I ordered a few pairs of glasses from your company and am wondering is there is any way to track the order or see approximately when they will arrive?

A: Dear Aurora Keogh, we have shipped your order, the tracking number is CNDFY82005201637481. You can check the shipping status at https://ecommerceportal.dhl.com/track/

DajonittaWilliams Time: 2020-05-30 09:28

Q: Hi, The tracking info for my order has not updated in 4 days. It has not been updated as received by USPS. The last order I made through you all, I received my package within 4 days of the notification of shipping. Please assist. If lost, will I get another order replaced and shipped out?

A: Dear Dajonitta Williams, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

ShailaPerez Time: 2020-05-30 06:58

Q: Hi! I’m trying to process my order and pay via PayPal however it just won’t allow me to use the PayPal option help thanks

A: Dear Shaila Perez, we do accept Paypal, would you please try again ?

Mary Time: 2020-05-29 19:04

Q: I'm interested in the fairie frames. The picture shows the glasses with a purple tint but at checkout I'm asked what tint I would like. I was wondering if I choose no tint will they come clear lenses or will I get the color as the picture shows. I like the color in the picture so if I need to choose a tint which color do I choose so they match the picture. Thanks

A: Dear Mary, if you want the color in the picture, please choose no tint.

Jae Time: 2020-05-29 18:41

Q: My prescription lists my axis as 093 for right and 088 for my left. This does not appear as an option to choose from the drop down. How do I enter the correct value?

A: Dear Jae, please choose 93 and 88.

BethDeblois Time: 2020-05-29 17:59

Q: I placed my order on May 11th. There is a shipping label printed with USPS. I have seen no activity with the tracking since it was printed on 5/19. When will I get my order?

A: Dear Beth Deblois, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

AvisDolan Time: 2020-05-29 12:42

Q: trying to down load photo and rx. Neither will.

A: Dear Avis Dolan, would you please send your prescription to us ? We will help you.

SandraParker Time: 2020-05-28 18:29

Q: Hello, the frames I ordered are too big. Just want to know the process of exchanging them for another pair. Please advise.

A: Dear Sandra Parker, we are so sorry to hear this. Please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses and send the photo to us ?

JaniceHardman Time: 2020-05-28 15:48

Q: I need to send my glasses back because the prescription is not right. May I please have the address to send them to, thanks.

A: Dear Janice Hardman, we are so sorry to hear this. Please don\'t worry, we will help you. Would you please tell us which pair is not right ? Would you please describe the feeling when you are the glasses in detail ?

NicholleAguilar Time: 2020-05-28 12:07

Q: Hello. I was told (due to a refund last time) that I have a credit of $35. I just purchased lenses hoyecer, that credit did not show up during that transaction. I wanted to know if I could use it towards my recent purchase. Thank you

A: Dear Nicholle Aguilar, we would like to tell you that you used bogo code in your order, you can only use one code in per order. You can use the $35 coupon next time. Thanks for your understanding.

Alicia Time: 2020-05-28 08:18

Q: I have bought two pairs of glasses from you this year and both have broken within 3 to6 months of wear. Your product has zero quality. The arm on my glasses popped off the frame with the ginger and cannot be fixed. My other frames broke just under the lens and for no reason. I was wearing them and suddenly they just broke while working at my desk. They are extremely fragile frames, and I take very good care of my glasses. Not happy at all

A: Dear Alicia, we are so sorry to hear this. Please don\'t worry, we will help you. Would you please tell us your order number ?

Aletha Time: 2020-05-28 04:28

Q: Hi, will you be restocking the TENA frames? Thanks!

A: Dear Aletha, We are sorry to tell you that this frame is discontinued. We have many other beautiful frames on our website, welcome to take a look.

JenniferGonzalez Time: 2020-05-27 12:10

Q: I have several glasses that I have bought from you and I want to know if you change the lens??, because I had done a new eye exam and my prescription has changed.

A: Dear Jennifer Gonzalez, sorry we don\'t change lens and we don\'t sell lens separately.

Annie Time: 2020-05-26 19:41

Q: Won’t let me put in +1.25 both eyes. Chose the reading glasses but it won’t let me put in my Rx?

A: Dear Annie, please choose +1.25 as your Sph value.

Katie Time: 2020-05-26 19:02

Q: Am I able to order regular frames with sunglasses lenses in them? I don’t have a prescription so I don’t know how to order them.

A: Dear Katie, if so , you can choose 0.00 as your prescription and you can choose any number as your PD value.

SheranKelly Time: 2020-05-26 17:31

Q: Is there a difference with single vision versus progressive lens when reading?

A: Dear Sheran Kelly, Single vision: For Distance or Reading Progressive : For seeing things both close and far away, without lines Progressive lenses includes three fields of vision, without lines. The top portion is used for distance-vision, the middle portion for mid-range vision, and the bottom portion for the near-vision or reading.

Megan Time: 2020-05-26 15:03

Q: Am I able to order lenses from you if I require prism?

A: Dear Megan, We received your order and you left a note. You said that Prism: Left 2.0 Out Right 2.0 Out. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We will check the prescription and change it for you.

James Time: 2020-05-26 13:26

Q: Hi, I placed an order and I have not received confirmation that the order has been processed.

A: Dear James, We have shipped your order. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460450770463&requester=WT/trackdetails

Ashley Hammock Time: 2020-05-26 12:05

Q: My optometrist said I have a far pd of 62 and near of 59 how do I plug that in on the order form

A: Dear Ashley Hammock, if you order reading glasses, you need to enter 59 as your PD. Otherwise, please choose 62 as your PD value.

JohnaeWhitaker Time: 2020-05-26 09:47

Q: I have done all things to earn points....so where are my points?

A: Dear Johnae Whitaker, you have 89 points in your account.

ElyssaBatres Time: 2020-05-26 08:00

Q: When I click on track it says 0 results. How can I track my order?

A: Dear Elyssa Batres, You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50442991935&requester=WT/trackdetails

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