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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Evangelina     Time: 2020-05-20 14:02
Q: Good afternoon.Its asking for near or far for prescriptions.I need for both.I use my glasses all the time.How would I go about doing that?
A: Dear Evangelina, if you need both, you can choose bifocal(with line) glasses or progressive(no line) glasses.
wandadavidson    Time: 2020-05-20 13:38
Q: The tracking number listed on my order is not working when I tried to track where are my glasses. Any suggestions.
A: Dear wanda davidson, Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877408503
Latonya Garrett     Time: 2020-05-20 12:58
Q: I was wondering when am I going to get my glasses
A: Dear Latonya Garrett, we shipped your order on May 14th. It will take 10-20 business days to deliver. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877405847
Lisa     Time: 2020-05-20 09:45
Q: On the axis of my eye it says 010 on my prescription is that the same as 10? I’m unsure because there is no 010 option to select.
A: Dear Lisa, 010 is same as 10, please select 10.
XiomaraGiordano    Time: 2020-05-20 09:17
Q: I see that a label was created for my glasses for 6 days ago. is there a reason they have not shipped yet?
A: Dear Xiomara Giordano, we have shipped your order and the tracking has been updated. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877409753
April    Time: 2020-05-20 07:45
Q: My prescription has unusual values do to a severe astigmatism. I cannot fill the Rx from the website. May I upload my Rx instead
A: Dear April, yes, you can upload your Rx, we will check it when we receive your order.
JoyGladden    Time: 2020-05-19 20:10
Q: I received my glasses and I love them! I placed an order for one pair without tint and the other pair with tint. When I received the order both pair are with tint. How can you fix this?
A: Dear Joy Gladden, Please don\'t worry, we will help you. Would you please take a photo of the both pair of glasses ? And please send the photo to us.
Flaviana Njuguna    Time: 2020-05-19 15:02
Q: Hello is it possible to get transition glasses for reading and long distances I was confused by the options when checking out I see sunglasses but not sure if transitionals
A: Dear Flaviana Njuguna, if you want transitional glasses. Please choose photochromic tint when you are selecting lens tint for your glasses.
Deanna    Time: 2020-05-19 13:34
Q: Is there any way we can order the glasses as sunglasses only if we don't have a prescription or need for glasses?
A: Dear Deanna, if you want the glasses with non-prescription, you can choose 0.00 as your sph and cyl value. And you can choose any number as your PD value.
HannaNoice    Time: 2020-05-19 13:18
Q: Hello, I recently ordered two pairs of glasses from you. I have been wearing them less than a week and the arm on one of my pairs of glasses has broken. Is there a way I can get either a refund of replacement?
A: Dear Hanna Noice, please don\'t worry, we will help you. Would you please tell us which pair is broken ? Would you please take a photo of the broken glasses and send it to us ?
Delander Mckoy    Time: 2020-05-19 12:54
Q: Looking for my order? Delander Mckoy
A: Dear Delander Mckoy, would you please tell us your order number ? We will check it for you.
JaniceHardman    Time: 2020-05-19 12:36
Q: Thank you for responding so quickly, just excited want to see how the glasses are, so that I can order more, thanks again!
A: Dear Janice Hardman, we have shipped your 2 orders. The tracking numbers are 9400115902368877410285 and 9400111699000401966769. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels
Eunice    Time: 2020-05-19 09:10
Q: What is the PD?
A: Dear Eunice, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Lisa Rusch    Time: 2020-05-19 07:01
Q: Do you do reading glasses?
A: Dear Lisa Rusch, yes, we do reading glasses. You can choose single vision reading glasses.
Vilma Melendez     Time: 2020-05-18 19:26
Q: Tengo dudas sobre si los lentes se oscurecen cuándo hay luz solar y cuando no Hay luz solar no oscurece. O simpre están oscuros
A: Dear Vilma Melendez, do you mean that you want photochromic lenses ? What we can do for you ?
JaniceHardman    Time: 2020-05-18 16:09
Q: USP states that a label was created but these items were never sent to them, this was on the 12th of May and the other one on the 14th of May but you are stating that they are in route, which is true? I would just like to have my glasses please I have to work and cannot see, thanks you please!
A: Dear Janice Hardman, please don\'t worry, we are not a scam company. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry. Please trust us.
lesa    Time: 2020-05-18 11:26
Q: how long for delivery for a progressive prescription in the Chicago area?
A: Dear lesa, The total delivery time for your order is the period of time from when you place your order until the time it\'s delivered to you. It consists of two parts: Processing Time and Shipping Time. Prescription glasses take an additional 6-8 working days for processing.Standard Shipping to America can take 12-21 Business Days. Thanks for your understanding.
CamilleMorgan    Time: 2020-05-17 22:10
Q: hi I live in Australia can i still have glasses delivered
A: Dear Camille Morgan, yes, please choose UPS Express shipping.
LuceroSanchez    Time: 2020-05-17 17:36
Q: Hi, I was wondering if my glasses were shipped already. I'm anxious to try them :)
A: Dear Lucero Sanchez, we have shipped your order. The tracking number is 9400115902368877403751. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877403751
WendiCarter    Time: 2020-05-17 15:01
Q: I am tracking my order 2200507132331. It shows it is delayed and was in OKC and now in Dallas TX with a delay? Can you tell me when this order will arrive to me?
A: Dear Wendi Carter, we have checked the tracking. The tracking shows that your order was delivered. Did you receive your order ?
Amorette     Time: 2020-05-17 14:36
Q: I don’t have a prescription but I know I use +2.75 readers. Is there a way to use that only and not the prescription?
A: Dear Amorette, we would like to tell you that you can choose single vision reading glasses, please choose +2.75 as your sph values and 0.00 as your Cyl values.
Rachel L Hill    Time: 2020-05-17 13:14
Q: I would like to do a return. How do I begin this process?
A: Dear Rachel L Hill, please don\'t worry, we will help you. Would you please tell us why you want to return the glasses to us ?
VICTORIANGUYEN    Time: 2020-05-16 22:00
Q: Hello I dont know how to reply but YES please ship !
A: Dear VICTORIA NGUYEN, OK. We will cancel your order 2200515150940. We will process your order 2200516101632 and 2200516144407.
JohnaeWhitaker    Time: 2020-05-16 21:31
Q: What does the crown icon next to some of the frames mean?
A: Dear Johnae Whitaker, Those are the best-selling glasses
Pamela     Time: 2020-05-16 20:09
Q: Do you accept CashApp payments?
A: Dear Pamela, sorry, we don\'t accept CashApp payments. You can use Paypal.
VICTORIANGUYEN    Time: 2020-05-16 10:15
Q: Hello, I would like to cancel/refund an order 2200515150940 so I can place another please.
A: Dear VICTORIA NGUYEN, we can cancel your order 2200515150940, please don\'t worry. We found that you have 2 new orders, 2200516101632 and 2200516144407 , can we process them and ship them ?
MaryMays    Time: 2020-05-15 17:39
Q: Can I get bifocal sunglasses?
A: Dear Mary Mays, sorry, we don\'t have bifocal sunglasses.
AlejandraNavarro    Time: 2020-05-15 13:16
Q: Hello, I bought a glasses last wensday. Where can I check my status shipping.
A: Dear Alejandra Navarro, your tracking number is 1Z00F5V50445312145. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50445312145&requester=WT/trackdetails
Kamilah    Time: 2020-05-15 12:43
Q: How long is shipping taking to Canada during the pandemic?
A: Dear Kamilah, it will take 20-30 business days.
Skylar    Time: 2020-05-15 08:03
Q: Do the bluelight protect lenses have a color or tint to them??
A: Dear Skylar, the bluelight protect lenses don\'t have a color or tint. If you want a tint, you can choose a tint when you are at the step of selecting lens tint.
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