Consulting Servive Center

A: Dear Thomas Keaney, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000874974148 But due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry. Please trust us.

A: Dear Dennis Murrell, do you mean that you can\'t fill in your PD ? That means your PD is small and the frame you chose is too big. Big frame can\'t fit small PD, so please choose a smaller frame instaed.

A: Dear Jasjot, if you are sure about this. You can choose single vision distance lenses and fill in -2.75 as your sph value.

A: Dear Valerie Schachner, please don\'t worry. Your order is in processing. We will email you a tracking number when we ship your glasses out.

A: Dear Frías Jessica, if you want to use POBox address, please choose standard shipping. Because the UPS Express shipping don\'t accept POBox address. Thank you for your understanding.

A: Dear Tiffanie Kindle, yes, the lenses cost depends on your prescription. You can check it on our website: www.wherelight.com

A: Dear Shonda Hamilton, do you mean how long is the production time ? It depends on your prescription. What type of glasses do you want ?

A: Dear KELLY M VICTOR, please don\'t worry, we will help you. Would you please tell us the transaction ID of your paypal payment ? We will check it for you.

A: Dear Kim, our factory is located in China.

A: Dear Kurischa Bacon, we did reply to you, we are so sorry if you didn\'t receive our reply. We are sorry to tell you that if you can fill in your PD, that means your PD is too small for the frame. So please choose a smaller frame. Thank you for your understanding.

A: Dear Jennifer Gutierrez, we would like to tell you that the higher the index, the thinner the lens. So you can choose the Ultra High Index 1.74.

A: Dear Doretta Bishop, yes, we do. You can chooe single vision reading lenses and fill in your prescription.

A: Dear Keila, We would like to tell you that we have bifocal with line amd progressive with no line. You can check it on our website. And if you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Melissa Rozetar, Do you mean that you want us send the photos of your glasses before we ship them ?

A: Dear Jennifer White, We would like to tell you that you didn\'t pay for your order. And you can log in our website, you will find the order in your account.

A: Dear Mary Ablaza, the weight of hayley is 23g, it is not very light.We would like to tell you that you can check the weight of each frame on our website.

A: Dear JaymeBell Williams,We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Please don\'t worry.

A: Dear Shirley, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Linda Smith, please choose 70.0 as your PD.

A: Dear Rosa Gastonm, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo by wearing the glasses and send the photo to us ?

A: Dear Ashley, our factory is located in China.

A: Dear Barbara Austin， please choose a frame which price is around $10. Then please tell us the frame number and color, we will change it for you.

A: Dear Shardice, please don\'t worry, we will help you. What type of glasses do you want ? Single vision or progressive ? Would you please send us a photo of your prescription ?

A: Dear Monica, We would like to tell you that your order is under your account : mmartin6490@yahoo.com You did log in when you place your order. And you reset your password, it is 123456. You can log in now.

A: Dear Mary Belcastro, please choose +2.00.

A: Dearloyda grandez, It is valid. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000854731822

A: Dear Nat, we will stock this frame in 3 days so stay tuned!

A: Dear Melissa Rozetar, we are sorry to tell you that we are located in China, the shipping fee is expensive. So we suggest you to place a new order.

A: Dear April m hood, we can change the address for you. But you said that you want to cancel the order, do you still want this order ?

A: Dear eva donkovadonkova, we shipped your order by FedEx. You can check the shipping status at https://www.fedex.com/global/choose-location.html