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NadineDeyett Time: 2020-07-19 12:15

Q: It shows that the order was completed and shipped but I have not received an update on shipping yet. Can you please provide an update on order #2200630073728

A: Dear Nadine Deyett, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

Return Time: 2020-07-18 05:45

Q: 2 of my glasses that I ordered do not fit me. What is your return policy?

A: Dear Ashley Wolf, Please don\'t worry, we will help you. Would you please tell us with 2 pairs of glasses do not fit you ? Please tell us the frame name, we will check it and help you.

BessieBrown Time: 2020-07-18 03:37

Q: It’s been 3 weeks and I’m checking on my order. I received a tracking number but when I check with usps it says the ticket was created but they’re still waiting on the item. I’d like a date for shipping. Thanks

A: Dear Bessie Brown, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

MickeyJurewicz Time: 2020-07-17 16:32

Q: My eye doctor gave me an incorrect prescription and so my glasses (which I LOVE!) do not work. Can I return the glasses with the new prescription and get them fixed?

A: Dear Mickey Jurewicz, we are so sorry to hear this. But our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to return the glasses to us. We are having the BOGO sale now. You can place a new order. The code is bogo7.

Destyne Time: 2020-07-17 13:01

Q: Hey, it’s not letting put in my Pd

A: Dear Destyne, if you can\'t put in your PD, that means the frame is too big for you. Please choose a smaller frame instead.

Samantha Gray Time: 2020-07-17 12:31

Q: i dont have a pd number on my prescription, i called where i got my eyes checked she said they dont deal with those numbers

A: Dear Samantha Gray, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

TristanBurchett Time: 2020-07-17 08:53

Q: My glasses have been shipped, however, the tracking hasn’t updated since July 15th. It says the post office hasn’t received my package yet, only a label has been created. When will it update?

A: Dear Tristan Burchett, would you please tell us your order number ? We will check it for you.

Jessica Time: 2020-07-17 06:01

Q: I need my order number. I placed an order with you guys on 7/16/2020 and never received an email with any order information. Your website also shows no order was taken yet the money has been taken from my bank account. Please send me my order confirmation to the email listed above!

A: Dear Jessica LaPointe, Your order number is 82007160703254. We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Eunice Shannon Time: 2020-07-17 05:13

Q: How should I send a picture of my glasses?

A: Dear Eunice Shannon , What can we do for you ?

Angela Abbott Cousins Time: 2020-07-16 20:58

Q: Do you have non prescription lenses. I love some of the glasses but don’t need a prescription. Is it possible to get just plain glass or plastic in the frame, so i can look cute? ;)

A: Dear Angela Abbott Cousins, yes, you can choose frame only or you can choose 0.00 as your prescription.

Eunice Shannon Time: 2020-07-16 20:30

Q: I purchased a pair of glasses from you recently. I was sitting down reading and the frame broke, I heard a snap and it was the frame how can I get a replacement?

A: Dear Eunice Shannon, We are so sorry to hear this. Would you please take a photo of the glasses and send it to us ?

DonnaMackey Time: 2020-07-16 18:31

Q: worry about the right PD.

A: Dear Donna Mackey, please don\'t worry, we will help you. Would you please describe your problem in detail ?

Sarah Wallen Time: 2020-07-16 18:11

Q: Hey, I've had these glasses for a bit now and today my niece cracked the piece that sits on your ears. I tried super gluing it but is it possible to get a new pair? Should I send these ones back?

A: Dear Sarah Wallen, We are so sorry to hear this. Would you please take a photo of the glasses and send it to us ?

WandaVanfosson Time: 2020-07-16 17:20

Q: Do you accept HSA, and the buy one get one free, can they be mix or do they have to be the same frame?

A: Dear Wanda Vanfosson, we don\'t accept HSA. You can choose different frames, but please don\'t choose discounted frames,all coupon codes could not be applied to discounted glasses and accessories.

Isabelle Parsons Time: 2020-07-16 17:19

Q: Postal service needs tracking #in order to look for package. I never received any information on this order I email confirmation or anything.please send tracking information

A: Dear Isabelle Parsons, We are so sorry to hear this. We can remake the glasses for you. Would you please tell us your order number ?

Latia Time: 2020-07-16 09:33

Q: I’m having trouble with inputting my prescription can I take picture of my prescription instead?

A: Dear Latia, please take a picture of your prescription and send it to us. We will check it for you. What type of lenses do you want ?

RonetteStreeter Time: 2020-07-16 08:11

Q: Good morning/afternoon. I'm currently waiting for my first order to arrive. Can you verify that it's on its way? Today ends the bogo sale and I'd like to purchase another 4 pair but I want to check that my prescription is good in the ones I've already ordered. Thank you. My order nmber is 2200709111052

A: Dear Ronette Streeter, We shipped your order today, the tracking number is 9400115902368877523725. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877523725. You will receive your order in 10-20 business days.

Yahsana Brown Time: 2020-07-16 04:37

Q: Is there anyway I can get glasses adjusted to my PD size? I have two PD sizes R: 27.5 L:28 I keep getting turned down a lot for some nice glasses

A: Dear Yahsana Brown, your PD is small, big frames can\'t fit your PD, so please choose small frames. The PD is very important to your vision.

AmandaSiniard Time: 2020-07-15 22:06

Q: Hey my orderId:82007070954004 I got a message stating that a shipping label has been made and the glasses has been shipped. Also tracking says that it has move since july 12 2020. On here it says that it has been shipped. I am so confused on what going on with my glasses.

A: Dear Amanda Siniard, Please don\'t worry, your order is in transit.Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

Patricia Hayes Time: 2020-07-15 21:48

Q: I need my glasses repaired

A: Dear Patricia Hayes, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the broken glasses and send it to us ?

SharonOBrien Time: 2020-07-15 21:24

Q: Hi guys am trying to order reading computer glasses as per my prescription. Optometrist here told me to take Sph and add it to I Add to get that prescription. Do I also need to note the Cyl and Axis? As I will be ordering both driving glasses and computer/reading ones. Want to order as soon as possible. Thanks Sharon

A: Dear Sharon OBrien, please take a photo of your prescription and send it to us. We will check your prescription and tell you how to fill in the prescription.

ElizabethSalabie Time: 2020-07-15 16:57

Q: I want to order glasses just for reading. I wear contacts but need reading glasses only. How do I order those? like 1.75+

A: Dear Elizabeth Salabie, please choose single vision reading lenses and please choose +1.75 as your Sph value.

LindsayEckstein Time: 2020-07-15 13:41

Q: Order #82006251045105. I ordered this on July 25th. How much longer until they ship???

A: Dear Lindsay Eckstein, We will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.

ZinaSmall Time: 2020-07-15 10:46

Q: I want to tell you all that I'm so pleased and happy for my eyeglasses. Not only that they are absolutely beautiful, I can see now. Thank you so much for making me so happy. I can see... PRAISE GOD!

A: Dear Zina Small, We are so happy to hear this. Thank you.

JACQUELINEMARINELLO Time: 2020-07-14 18:25

Q: I just placed an order 82007141742192 and I need to change the Bliss glasses from tortoise shell colr to the COLOR THAT SAYS OTHER BECAUSE I ORDERED THE SAME GLASSES IN TORTOISE SHELL COLR EARLIER TODAY FROM YOU SO CAN YOU PLEASE SWITCH THESE TO THE OTHER COLOR SO I DONT GET BOTH GLESSES IN SAME COLOR PLEASE CHANGE THEM TO THE COLOR STATED OTHER AND E MAIL ME THAT YOU DID IT I LIVE YOUR GLASSES BUT ITS HARD TO COMMUNICATE WITH YOU EASE HELP ME FIX THIS

A: Dear Jacqueline Marinello, OK. We will change it to color other. Please don\'t worry.

Carol Time: 2020-07-14 14:39

Q: I am trying to put my RX in and I don’t have a PD and it won’t let me continue without it and I have a +1.00 that it won’t let me put in ????

A: Dear Carol, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Ashley Time: 2020-07-14 14:14

Q: I'm trying to add the Add +2.00 option on my prescription and it's not letting me. What do I do?

A: Dear Ashley, what type of lens do you want ? Single vision or Multifocal ? Would you please take a photo of your prescription and send it to us ? We will help you.

leticia Time: 2020-07-14 14:01

Q: Do you ship to the UK?

A: Dear leticia, yes, we do.

Isabelle Parsons Time: 2020-07-14 10:32

Q: Where is my order I paid for #8206092038444

A: Dear Isabelle Parsons，Please don\'t worry, we will help you. The tracking shows that your order was delivered in or at the mailbox at 10:25 am on June 20, 2020 in VICKSBURG, MS 39180. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

ShaunaPaustian Time: 2020-07-14 05:58

Q: I haven't received a tracking number for the glasses I have ordered. How do I find this out?

A: Dear Shauna Paustian, the tracking shows that Your item has been delivered and is available at a PO Box at 11:58 am on July 10, 2020 in PLATTE CENTER, NE 68653. Would you please check your mail box ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877491659

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