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Consulting Servive Center

MelissaLao    Time: 2020-07-13 18:12
Q: I want to change my email address on my account, how can I do that?
A: Dear MelissaLao, please tell us the email, we can change it for you.
Verenice Arellano    Time: 2020-07-13 17:32
Q: When filling in the script it doesn’t let me choose the PD number
A: Dear Verenice Arellano, If you can\'t choose the PD, it means the frame you chose can\'t fit your PD. Please choose a smaller frame instead. Thank you.
Annie Jackson     Time: 2020-07-13 12:15
Q: My handles on both side broke. How do I get them repaired. No eye doctor here can replace them.
A: Dear Annie Jackson, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the broken glasses and send it to us ?
MichealClay    Time: 2020-07-13 10:58
Q: I have my own frames I need the lenses changed out also can you put transmission on my lenses
A: Dear Micheal Clay, we would like to tell you that we are located in china, it is hard for you to ship the frames to us. So we recommend you order a new frame with prescription lenses on our website.
SuzanneKramer    Time: 2020-07-13 10:16
Q: One of the pair of glasses I bought are now broken a crack in the frame that hold in the lens. . Can I get a new frames and send The others back to switch the prescription lenses?
A: Dear Suzanne Kramer, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the broken glasses and send it to us ?
VivianeFisher Flaherty    Time: 2020-07-13 10:16
Q: Which glasses actually can be bogo? Seems like anything I choose is not. Booby trap?
A: Dear VivianeFisher Flaherty, please don\'t choose discounted frame,all coupon codes could not be applied to discounted glasses and accessories.
AllieKanter    Time: 2020-07-12 21:19
Q: I need to take the tint off of a pair of glasses from the order i just placed
A: Dear Allie Kanter, Do you mean that you want to take the tint off of the sunglasses ? Do you want the sunglasses frame with clear lenses ? Or do you the lenses with other tint ?
kamilahapong    Time: 2020-07-12 13:03
Q: looking for a shipment update for order 2200616173228
A: Dear kamil ahapong, Please don\'t worry, your order is in transite. The tracking number is CNDFY2200616173228. You can check the shipping status at https://ecommerceportal.dhl.com/track/
VickySouls    Time: 2020-07-12 07:28
Q: I’m looking for my order and I can not get anyone to respond to me
A: Dear Vicky Souls, We have checked the tracking information and it shows that your item arrived at the USPS facility in JACKSONVILLE FL NETWORK DISTRIBUTION CENTER on July 12, 2020 at 12:29 pm. The item is currently in transit to the destination. You will receive it soon.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000540905643
Macy     Time: 2020-07-11 19:53
Q: I would like to order blue light glasses without a prescription since I have to wear my contacts at work. Thank you!
A: Dear Macy, You can choose blue light glasses and choose 0.00 as your prescription.
Joel    Time: 2020-07-11 10:58
Q: The sphere in my right eye is PLANO. There is My axis right is 082, left is o84. How do I set the prescription to include this information? Joel Patrick Lynn
A: Dear Joel， We would like to tell you that Plano means 0.00. And 082 equals 82, 084 equals 84.
Marie    Time: 2020-07-10 23:33
Q: Can I order two pairs of the same frames with different prescriptions?
A: Dear Marie, yes, you can.
Ella Spillman    Time: 2020-07-10 19:07
Q: Order#2007101838501. I just placed order and I changed address with pay pal but when order confirmed it showed my glasses was going to my old address. I need my glasses to go to 1955 Braeburn Dr Apt 8A Salem Va. 24153. Can I have this changed and sent to correct address. What do I need to do? Thanks for help
A: Dear Ella Spillman, the address in your order is correct, please don\'t worry.
TaraCoughlin    Time: 2020-07-10 12:36
Q: I’d like to purchase another frame but just readers. Where in my prescription would I find the information?
A: Dear Tara Coughlin, What strength of readers do you want ? If you don\'t know it, please contact your doctor to confirm it.
Carol    Time: 2020-07-10 12:05
Q: Trying to check out
A: Dear Carol, What can we do for you ?
Ida Muhammad     Time: 2020-07-08 22:27
Q: I placed an order for two pairs of glasses, order # 82007031234023. I would like tracking information so I will know when they will arrive.
A: Dear Ida Muhammad, Please don\'t worry, your order is in processing. We will email you a tracking number when we ship the glasses.
KiraPedroza     Time: 2020-07-08 17:55
Q: I want to order the sunglasses in style Valentina but it won't let me put my prescription on it why is this
A: Dear Kira Pedroza, We are sorry to tell you that the Valentina frame has a special shape, so we can\'t put prescriotion lenses in the frame.
AliciaTalia    Time: 2020-07-08 14:51
Q: Hi in my last order I got a pair of black glasses that were much larger than what they appeared in the photos provided. I would like to take advantage of the warranty and exchange these glasses for a new pair Also I want to let you know how much I really enjoy and love this Company. I have at least eight glasses from where light between two accounts
A: Dear Alicia Talia, We are so sorry to hear this. Please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses and send the photo to us ?
ShaunaPaustian    Time: 2020-07-08 08:22
Q: I am trying to find out when I will receive my glasses? I haven't gotten a tracking number.
A: Dear Shauna Paustian, we have shipped your order. The tracking number is 9400115902368877491659. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877491659
LisaRiedyk    Time: 2020-07-08 07:35
Q: When will my Order Ship?82007071723517
A: Dear Lisa Riedyk, Please don\'t worry, we will email you a tracking number when we ship your order.
DaniaZeron    Time: 2020-07-08 05:48
Q: Hello, I cancelled the order 2200707063101 yesterday as I realized the frames would be too small. The order still shows like it is completing, please confirm that it was cancelled. Thanks
A: Dear Dania Zeron, We have cancelled your order. Please don\'t worry.
TiffanyGrant    Time: 2020-07-07 15:57
Q: I received my order and one of the frames is incorrect. I ordered the gray Una frame and received a different frame.
A: Dear Tiffany Grant, we are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the incorrect frame and send it to us ?
TwanettePinkerton    Time: 2020-07-07 15:17
Q: My order has stated it is in preshipment for a week. Please advise.
A: Dear Twanette Pinkerton, please don\'t worry, your order is in transit. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
Britt    Time: 2020-07-07 15:06
Q: I keep trying to order glasses and no matter what style or shape I choose it keeps saying my PD is too small for the frame and that I need to choose another. Is there a way to search by glasses that can work with my prescription?
A: Dear Britt, Would you please tell us your PD value ? We will search some frames for you.
AmandaSmith    Time: 2020-07-07 12:13
Q: When will my order ship? Order # 2200629105035. I paid for Express shipping.
A: Dear Amanda Smith， We have shipped your order. The tracking number is 1ZE8377X0454802656. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZE8377X0454802656&requester=WT/trackdetails
JenniferMolina    Time: 2020-07-06 20:17
Q: I am trying to find some glasses that I can’t find on your website they are called Alexia do you still have those available ?
A: Dear Jennifer Molina, Do you have a picture ? Would you please send us a picture ?
DebbieBrink    Time: 2020-07-06 15:01
Q: i can't find a "try-on" option on the website. Am I missing it? How do I "try-on" with an uploaded photo?
A: Dear Debbie Brink, which frame do you want ?
Amy Struble    Time: 2020-07-06 11:11
Q: I just bought six pairs of glasses and I love them all but the pair I love most broke can they be fixed or replaced
A: Dear Amy Struble, We are so sorry to hear this. Please don\'t worry, we will help you. Would you please take a photo of the broken glasses and send it to us ?
Paulette Foster     Time: 2020-07-06 06:04
Q: I have not received my glasses. My order number is 2200620145953. Any update?
A: Dear Paulette Foster, we have shipped your order. The tracking number is 9400115902368877497408. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877497408
dezz vaderr    Time: 2020-07-05 19:26
Q: I bought a few pairs of glasses that I absolutely love!!! I had a pair that I would wear for special occasions. after about three uses the arm snapped off completely. is there anyway I can return for another pair??
A: Dear Dezz Vaderr, Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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