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Consulting Servive Center

KirstinFarella    Time: 2020-06-22 21:32
Q: How do I order normal 1.25+ readers?
A: Dear Kirstin Farella, please choose single vision reading glasses and please select +1.25 as your sph value.
Bayan Basata    Time: 2020-06-22 21:22
Q: Hi. Do you know when these frames will be back in stock? https://m.wherelight.com/mobile/product/product.php?pid=1313&flag=1&from=list
A: Dear Bayan Basata, we are sorry to tell you that it is discontinued. It will not come back.
ShykedraBrown    Time: 2020-06-22 17:08
Q: Hello! My current prescription has changed. I would like to know if I can send my old frames back to get my new prescription placed in them?
A: Dear Shykedra Brown, we are located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to return the glasses to us. You can place a new order on our website and you can use the bogo code : BOGO5
Egma Cordova    Time: 2020-06-22 15:18
Q: My package says it was delivered and I have not recieved it. What is my next step? I was unable to contact anyone through UPS to get any info, very frustrating
A: Dear Egma Cordova, We suggest that you wait another 2-3 days, your package will be delivered in 3days , please don\'t worry.
AGNESCORDOVA    Time: 2020-06-22 13:49
Q: HELLO, I just received my order of two just frames, right away I could tell they were much to big, I really like the style of the frames but will be unable to wear them. What should I do?
A: Dear Customer, please don\'t worry, we will help you. Would you please tell us your order number ?
Priscilla    Time: 2020-06-22 12:20
Q: Do you make trifocals glasses ?
A: Dear Priscilla, sorry, we don\'t.
StacyReynolds     Time: 2020-06-22 11:31
Q: I made a purchase today, did not receive a confirmation. Would you please email That you have received it
A: Dear Stacy Reynolds, Yes, we received it. The 2 pairs of glasses are in processing, please don\'t worry.
AlanisMissel    Time: 2020-06-22 08:39
Q: Hello my name is Alanis Missel, my order number is 82006201417439. I entered in the wrong PD, I didn't want to cancel my order but I do need this changed. Right eye distance is 30 and Left eye distance is 31. If this can be fixed I would still like my order.
A: Dear Alanis Missel， OK. We will change the PD for you. Please don\'t worry.
LindsayEckstein    Time: 2020-06-22 07:36
Q: Order #82006092000268 It’s been 12 days since ordered. It appears that it’s sill not processed. How much longer before the order ships?
A: Dear Lindsay Eckstein, We are so sorry for the delay. We will make your glasses as soon as we can. And we will email you a tracking number when we ship the glasses. Thanks for your patience and understanding.
Jasmine Ingram    Time: 2020-06-21 12:20
Q: Hello my name is jasmine ingram my order # is 82006211210509. When will I receive a confirmation email of purchase. Thank you!
A: Dear Jasmine Ingram, we have sent the confirmation email to you. And your order is in processing, please don\'t worry.
KeriMendez    Time: 2020-06-21 12:13
Q: Can I upload a pic of myself to check glasses on?
A: Dear Keri Mendez, you can click the \'Try On\' option to upload a picture.
kathrynnecrowell    Time: 2020-06-21 09:01
Q: Hello I placed my order over 10 days ago. Can you please tell me when I will be receiving? Order #82006101852118
A: Dear Kathrynne, We will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.
Meghan McCoy-Smith    Time: 2020-06-21 07:07
Q: I’d like to order the Lorraine frames In purple with no prescription and blue light blocking, but I can’t figure out to select that for my cart. Please assist.
A: Dear Meghan McCoy-Smith, please choose blue light blocking lenses, please choose 0.00 as your prescription. And you can choose any number as your PD.
GriselRodriguez    Time: 2020-06-20 16:35
Q: Hola, me podrían decir como puedo obtener la oferta compras unos lentes y recibe otro gratis?
A: Dear Grisel Rodriguez, please order 2 pairs of glasses and fill in the bogo code, then we will only charge you one pair.
Tiffany    Time: 2020-06-20 15:54
Q: Hi! There are a pair of glasses I want for blue light protection but I don’t need glasses so I don’t have a prescription. Is there a way for me to get them with the blue light protection and no prescription? It keeps asking for a PD but I don’t have an accurate measurement.
A: Dear Tiffany, if you don\'t have prescripption, please choose 0.00 as your prescription. And you can choose any number as your PD.
Karen Green    Time: 2020-06-20 15:05
Q: I was wondering about my order. I chose faster delivery but have heard nothing. My order number is: 82006131539267
A: Dear Karen Green, we will ship your order in this week and we will email you a tracking number. Please don\'t worry.
Patsy Meneses    Time: 2020-06-20 08:51
Q: I uploaded my picture to "try on" a pair of your frames. It says to select PD. My doctor says my distance PD is 32.5 but the lowest I can select on your site is 40. How do I enter a lower number? Thank you.
A: Dear Patsy Meneses, please choose 65 as your PD (32.5+32.5=65)
Macenzie     Time: 2020-06-19 13:42
Q: I just ordered my glasses and did the wheel spin and it said I won a free glasses case. But it would not let me apply the prize to my checkout. How do I get my free case?
A: Dear Macenzie， please don\'t worry, the prize will be applied to your order automatically.
Jacqueline Dominguez    Time: 2020-06-19 07:39
Q: Good morning ! I receive a message from yours that you have problems with my address to send my eyeglasses. My adress is : Condominio Torres de Andalucia Calle Almonte 1 Torre 1 Apt. 911 San Juan Puerto Rico 00926 My cel. # is 939-640-1517 Im waiting for you..... Thanks. Jacqueline Dominguez # Order - 82006101801263
A: Dear Jacqueline Dominguez, thank you. We will try to ship your order. If there is still have problem, we will contact you via email.
SophiaBryson    Time: 2020-06-18 13:17
Q: I ordered two pair of glasses and I have not received them yet
A: Dear Sophia Bryson, Would you please tell us your order number ? We will check it for you.
Alanis Torres     Time: 2020-06-18 07:56
Q: Hi. I don't want glasses anymore. I want my full return. Please. My orden is: 82006171343089
A: Dear Alanis Torres, are you sure that you want to cancel the order ?
Cynthia Hector    Time: 2020-06-18 07:51
Q: I seen a pair of glasses in the share part and I can’t find them in my search they have a gold lion face that’s the pair I want also do I send you my prescription and then you send me the glasses
A: Dear Cynthia Hector, would you please send us the picture so that we can search the glasses for you. And we would like to tell you that you need to place an order on our website.
Bernagene    Time: 2020-06-17 18:59
Q: The plastic section that my frame's arm has the screw bike. Is there any warranty? It is the pair with one round and one square frame. What is my recourse? It is order number 2190811150537 purchased 8/11/2019 Thank you. Bernagene Shay
A: Dear Bernagene, would you please take a photo of the glasses and send it to us ?
SHIRLEY Williams     Time: 2020-06-17 16:46
Q: Hi my need to send proof of payment for my for connect your care
A: Dear SHIRLEY Williams, do you mean that you want a receipt ?
Vicky Chambers    Time: 2020-06-17 05:02
Q: My prescriptions on my glasses were wrong i cant see can you redo of redund the prescription part i like my frames
A: Dear Vicky Chambers, please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ? We will check it first.
Mozell    Time: 2020-06-16 18:43
Q: I tried to put 60 as my PD and it won’t let me so I had to put 64 put that’s not correct how can I make sure it right I did send my Prescription In with a photo
A: Dear Mozell, would you please tell us your order number ? We will check it for you.
Jodi Moore    Time: 2020-06-16 12:11
Q: The prescription wasn't right. I really don't know if it was your company, or if it was the prescription was done wrong at my doctors. I am going back in a week to see if they can do another refraction, and I definitely want to try again. I love the frames I picked out.
A: Dear Jodi Moore, We are so sorry to hear this. Please contact us after you do another refraction. We will help you, please don\'t worry.
JoanneMorgan    Time: 2020-06-16 12:04
Q: Hi, I want to buy Starry in pink but when I try it on my face in the "try on" feature it won't allow me to choose pink. Is pink available in these glasses? thank you
A: Dear Joanne Morgan, the pink frame is available.
Kelli     Time: 2020-06-15 20:29
Q: Does Welsie come in a medium sized frame? How can I try to check if they're a good fit before ordering prescription lens? Thank you
A: Dear Kelli, We would like to tell you that the size of each frame is fixed. You can check the measurements of each frame in frame detail.
Jodi moore    Time: 2020-06-15 14:16
Q: I put the song email on here, and need to return the glasses. Could you please put my correct email in your system, so I can navigate through your website.
A: Dear Jodi moore, we changed your email to jodim330@gmail.com . Would you please tell us why you need to return the glasses ? Please don\'t worry, we will help you.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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