Consulting Servive Center

A: Dear Joan Kyle, we are sorry for the delay. We will ship your order out this week.

A: Dear Cinthia Aranda, \"Oceanpay complete \"means that we have received your money. The other one means that your order is being processed.

A: Dear Kathy J Dunn, yes, we accept prescriptions from all certified optometrist

A: Dear Theresa Sutton, yes, we provide tint for the lens. You can choose it in the lens tint.

A: Dear Cleo, We would like to tell you that we have shipped your order out. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package. If the tracking information is not updated after a week, please contact us as soon as possible.

A: Dear Shelia Pumphrey, your order is in processing, please don\'t worry.

A: Dear Rachael Smith, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the lenses and send it to us ?

A: Dear Elspeth Furey， which frame do you want ? Please tell us the frame name, we will check it for you.

A: Dear Melanie Wells, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Brenda Gailliard, We are so sorry to hear this. We would like to tell you that you can place a new order to choose a lighter tint. We are having the bogo sale, the code is bogo7. You can place a new order. Thank you.

A: Dear laura, Yes, we do.

A: Dear Camila Roman, please choose 69 as your PD and leave a note to tell us your correct PD 66. Thank you.

A: Dear Karrigan Wills, sorry, we don\'t.

A: Dear Rubystean Stubblefield, it you can\'t put in your PD, that means the frame is too big for you. Please choose a smaller frame instead.

A: Dear Dianne M Roddey, please don;t worry, we have shipped your order. The tracking number is 9400115902368877518677. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877518677

A: Dear KatMaurelli, Do you mean the Bluelight Protect lenses ? We have Bluelight Protect lenses.

A: Dear Gail Molinaro, please don\'t choose discounted frames. All coupon codes could not be applied to discounted glasses and accessories.

A: Dear Spires, we would like to tell you that there are some men\'s frame in this link. You can drop down website page.

A: Dear Missy Muniz, we would like to tell you that we have refunded you the money. And you will receive it after 7-15 business days.

A: Dear Sue Watson, we are sorry to hear that, would you please take a screenshot of your cart ?

A: Dear Heken, we would like to tell you that you can google the exchange rate.

A: Dear Kathy Mora, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Nadine Deyett, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Ashley Wolf, Please don\'t worry, we will help you. Would you please tell us with 2 pairs of glasses do not fit you ? Please tell us the frame name, we will check it and help you.

A: Dear Bessie Brown, please don\'t worry, we have shipped your order. The tracking has not been updated. Affected by the COVID-19, the update of the tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

A: Dear Mickey Jurewicz, we are so sorry to hear this. But our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to return the glasses to us. We are having the BOGO sale now. You can place a new order. The code is bogo7.

A: Dear Destyne, if you can\'t put in your PD, that means the frame is too big for you. Please choose a smaller frame instead.

A: Dear Samantha Gray, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Tristan Burchett, would you please tell us your order number ? We will check it for you.

A: Dear Jessica LaPointe, Your order number is 82007160703254. We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?