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Consulting Servive Center

AaishaParedes    Time: 2020-08-31 15:34
Q: Hi, I ordered Cecelia glasses, as shades, with a navy blue tint. My issue is the blue tint is extremely light. Please advise the best way to address this issue. Thank you Aaisha Paredes
A: Dear Aaisha Paredes, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
kimcarter    Time: 2020-08-31 11:24
Q: It says I won one of the owl glass cases but when i check out i dont see the free one.
A: Dear kim carter, please don\'t worry. When you place a new order, we will add it in your order.
PatriceJones    Time: 2020-08-31 09:36
Q: I have readers that are +1.25. How would I enter this information for the sphere, cylinder and axis?
A: Dear Patrice Jones, please choose +1.25 as your sph value, please keep cylinder and axis as 0.00
DAVAESTARKS    Time: 2020-08-31 09:29
Q: Order number : 2200714100926 I had to replace my glasses and I’m waiting for Blossom to come in . They have not been updated on the usps website do you have any information on tracking
A: Dear DAVAE STARKS, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
JudithIngram    Time: 2020-08-31 03:40
Q: Hello, I wanted to purchase a pair of your glasses but I’m not sure of how the tent will look on me. Can I purchase the glasses with the tent and if I do not like it can I then Exchange it or Receive a refund?
A: Dear Judith Ingram, If you don\'t like the tint, we can offer you a coupon to place a new order.
CHERYLMOYE    Time: 2020-08-30 18:00
Q: My first pair of glasses from have broken twice on the right stem. I fixed them the first time with gorilla glue and have not worn them for 2 months. I put them on today and they snapped again in the same spot. I am so sad. I got so many compliments on these glasses
A: Dear CHERYL MOYE, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Ezrael    Time: 2020-08-30 11:04
Q: Hello, on my order 2200830014320 I mistakenly purchased the Lola glasses in the tortoiseshell color when I intended to buy them in the black color. Can they be switched?
A: Dear Ezrael, OK. We will change it to black , please don\'t worry.
DarelysGonzalez     Time: 2020-08-29 21:42
Q: Hi, is my fist time buying and when I try to add all the RX information is asking me to add the ADD info, but in my RX doesn’t have any number or information.
A: Dear Darelys Gonzalez, what type of glasses do you want ? Would you please take a photo of your prescription and send it to us ?
Kelley    Time: 2020-08-29 16:43
Q: Hi I have ordered from your site before and was wondering if you could provide me with my prescription?
A: Dear Kelley, OK.We will send you a picture via email.
VickieHanies    Time: 2020-08-29 09:58
Q: Hi I just ordered a pair from you and I forgot to change the color ,,,May you please change it to Pearl not Pink !!! Oh Thank you so much !
A: Dear Vickie Hanies, Which color do you want ? We would like to tell you that you choose Pearl in pink.
GlendaNewbill    Time: 2020-08-28 16:17
Q: When ordering my frames it said pd to small but my pd does not change and I have other frames just like it that I have
A: Dear Glenda Newbill, Which frame do you want ? Would you please tell us your PD ?
MelissaPhillips    Time: 2020-08-28 06:49
Q: How can I do re-order? I need to get another pair of the sunglasses that had already got.
A: Dear Melissa Phillips, please place a new order on our website.
sharon Green    Time: 2020-08-28 03:09
Q: 97572 in the pink is that still in stock
A: Dear sharon Green, Sorry, we only have it in black.
yaya    Time: 2020-08-26 00:00
Q: Hi, I ordered two different types of glasses with different prescriptions late last month and one came with no prescription and the other one with marking on the glass. I submitted a refund for the first pair and now the system will not allow me to start a second refund. Can you please advice, thank you.
A: Dear Claudia Duarte, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us which pair came with no prescription ? Which pair has mark ? Would you please take a photo of the glasses and send it to us ?
SusanaGarcia    Time: 2020-08-25 17:31
Q: My frames did not come with a left lens. Is it possible if i could receive a pair with the lenses on them.
A: Dear Susana Garcia, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Darcia    Time: 2020-08-24 14:57
Q: Hello I just got some glasses and wore them for the first time and they are very crooked
A: Dear Darcia, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
linda    Time: 2020-08-24 14:54
Q: Name: Linda \\\I'm trying to order glasses but I can't a response to my question regarding my PD- MY PD in right is 30.6 but there a not a place for 30.6 should I go up or down. Please original comment.
A: Dear linda, Please choose 61 as your PD value.
MarquitaGreene    Time: 2020-08-24 08:57
Q: My shipping address is wrong ony last order
A: Dear Marquita Greene, do you mean your order # 82008190013358? Would you please tell us your correct address ? We will change it for you.
CandiceBaines    Time: 2020-08-24 04:13
Q: My Madison frame only lasted from July to August your site says 3 month guarantee can I get A replacement please
A: Dear Candice Baines, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
TanisMacinsky    Time: 2020-08-23 11:15
Q: Im looking for the american flag glasses. What are they called?
A: Dear Tanis Macinsky, Here are the links : https://www.wherelight.com/wl/GetInfo-2421.html?from=list https://www.wherelight.com/wl/GetInfo-2418.html?from=list
MeganGolphin    Time: 2020-08-22 17:43
Q: Do this company take care credit
A: Dear Megan Golphin, sorry, we don\'t.
RubysteanStubblefield    Time: 2020-08-22 10:42
Q: AND NEED TO MAKE AN ORDER BUT I AM CONFUSED BECAUSE MY PD SHOW WHEN I ORDER BUT, I ENTERED 29.5 AND 32, ON THE ORDER PAGE CHOOSING GLASSES IT SHOWS 61 FOR MY PD. DOES THE .5 COUNT.
A: Dear Rubystean Stubblefield, your PD is 29.5,32 in your order, please don\'t worry.
RubysteanStubblefield    Time: 2020-08-22 10:36
Q: WHY DOES MY PD SHOW UP 61 INSTEAD OF 29.5, 32 WHEN I TRY TO ORDER THERE IS JUST ONE SPACE AND MY PD SHOWS 61 AND I CANNOT CHANGE. IS THE 61 CORRECT? TRYING TO PLACE AND ORDER.
A: Dear Rubystean Stubblefield, your PD is 29.5,32 in your order, please don\'t worry.
DariannLaracuente    Time: 2020-08-21 23:24
Q: Hello, I'm looking for glasses that have lip shaped frames. Do you happen to make them?
A: Dear Dariann Laracuente, here is the link : https://www.wherelight.com/wl/GetInfo-1424.html?from=list
Emily Cooley    Time: 2020-08-21 19:59
Q: My order 82007232233480 has not delivered. I’ve tried tracking it and it says delivery date unknown. I have received an order I placed after this order.
A: Dear Emily Cooley, We are so sorry to hear this. Please don\'t worry. We can remake the glasses for you, would you please tell us if you can accept this ?
Marioly Montanez    Time: 2020-08-21 16:11
Q: My shipping status isn't being updated. When I enter the tracking number it only says "in transit, arriving late". It's been about 4 days since the last known whereabout.
A: Dear Marioly Montanez, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
DonnaCaver    Time: 2020-08-21 07:31
Q: I wrote you guys to find out what happened to my 6th pair of glasses that you asked me to change because the frames was not in stock...I changed it and you still sent only 5 pair if glasses...I need an anseer if whats going on...I worte you guys 4 days ago with no response
A: Dear Donna Caver, You can pick a different pair. Please tell us the frame name and color, thank you.
DebbieMelton    Time: 2020-08-20 18:03
Q: My glasses that I just got the ones with the rhinestones are not right. I can see great in the distance, but for reading it isn’t clear and no matter how I try to focus I can’t. Thanks for your help, Debbie Melton 843-260-3026
A: Dear Debbie Melton, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo by wearing the glasses and send it to us ?
Ki    Time: 2020-08-20 13:38
Q: My glasses shipment seems to be stuck for the past 5 business days--who do I need to contact to get it moving? (Seen on USPS website: Pre-Shipment//August 13, 2020 at 3:10 am// Shipping Label Created, USPS Awaiting Item)
A: Dear Kindra Weis, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
MC Boulay    Time: 2020-08-19 19:18
Q: Do you offer transitions lenses?
A: Dear MC Boulay, yes, we do. It is called photochromic lenses on our website.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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