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Barbara Astle Time: 2020-08-19 12:59

Q: Hi I am wanting to place an order but my PD doesn’t appear on my prescription. I am needing varifocals. Can you advise as I’d love to order from you. TIA

A: Dear Barbara Astle, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

MiaWalker Time: 2020-08-19 12:15

Q: How do you order readers in the RX area? When rx has 'add 2' what does that mean?

A: Dear Mia Walker, We would like to tell you that if you want single vision reading glasses, you need to add the add value to your sph value. Would you please take a photo of your prescription and send it to us ? We will check it and help you.

KimaadaLe Gendre Time: 2020-08-18 22:56

Q: Hello I’m trying to order a pair of glasses from the flash sale and I am using some of my bonus points, and it’s not letting me order. It’s just keeps saying select another pair of glasses.

A: Dear KimaadaLe Gendre, We would like to tell you that we don\'t sell $2.99 glasses separately, please choose another pair of glasses together. Thank you.

Angela Hodge Time: 2020-08-18 20:22

Q: Hi I think I added my RX into your application, but tbh I am not sure if I got it right. I have a some glasses I’m interested in, but need this entered into my profile first. Can you help me. I added it to my profile

A: Dear Angela Hodge, Would you please take a photo of your prescription and send it to us ? What type of glasses do you want ?

MichelleRichardson Time: 2020-08-18 11:19

Q: hello, i think my order was sent to the wrong address. when i track it on ups website .. it’s says north Carolina and i live in california.

A: Dear Michelle Richardson, We are sorry to tell you that we sent the wrong tracking number to you. The correct tracking number is 1Z3X6F460451232659. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460451232659&requester=WT/trackdetails The tracking shows that your order was delivered. Did you receive it ?

KeasaVincent Time: 2020-08-18 10:27

Q: I purchased glasses months ago and the piece that goes on the bridge of my nose broke. I have the piece I am just missing the screw. And I don't have the tools to replace the screw. Order Number: 2200101164840 Amount Payable: USD36.9 Address: 23250 Russell St. , Southfield , MI , US 48075 Phone: 313-330-2533

A: Dear Keasa Vincent, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

CourtneyBozich Time: 2020-08-17 16:42

Q: One of the pairs of glasses I ordered arrived damaged. It is missing a silver accent on the frame, and there is scratches on one of the lenses.

A: Dear Courtney Bozich, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Beverly Reeder Time: 2020-08-17 07:47

Q: How do I return my readers.

A: Dear Beverly Reeder, Do you have problems with the glasses ? Would you please tell us the problems ? Please don\'t worry, we will help you.

I I have not received my order Time: 2020-08-17 07:47

Q: Please check what happens 9400115902368877549725

A: Dear Jeidi, The tracking shows that Your item has been delivered to an agent for final delivery in YABUCOA, PR 00767 on August 17, 2020 at 1:45 pm. Would you please contact your local USPS post office to locate your package ?

Ann Marie Bostrom Time: 2020-08-15 21:19

Q: How do I send a picture of my RX so I can find out total before I purchase?

A: Dear Ann Marie Bostrom, What type of glasses for you want ? Would you please send a picture of your RX to us ?

TameekaMiller Time: 2020-08-15 15:51

Q: Why is this not letting me place my order

A: Dear Tameeka Miller, What can we do for you ? We will help you.

Annette Time: 2020-08-15 13:24

Q: When I select bifocal or progressive it doesn’t let me put in the full prescription. How do I make sure the whole prescription is in?

A: Dear Annette，Would you please send us a photo of your prescription ? We will check the prescription for you.

Cleo Feltner Time: 2020-08-15 10:30

Q: I’ve waited over a month for my glasses. This is my second complaint. Please fix this!!! This is unnecessary!!!

A: Dear Cleo Feltner, We are so sorry for the delay. We will remake the glasses for you, would you please tell us if you can accept this ?

MicheleCote Time: 2020-08-15 06:21

Q: Good morning I am trying to place an order 2200815061642 on your bogo3 sale but I have a credit note with you of 51$.. credit is pm9deb188406ws0854 where do i indicate this on the order. thank you

A: Dear Michele Cote, we would like to tell you that you can only use one code per order. You can place a new order to us the credit of $51. Thanks for your understanding.

TomekaSimpson Dumas Time: 2020-08-14 18:49

Q: I need assistance with a Warranty Question. What is the warranty for glasses?

A: Dear Tomeka Simpson Dumas, please check the following link for Warranty Question: https://www.wherelight.com/help.php/helpInfo-42.html

RosanneRamirez Time: 2020-08-14 15:51

Q: dont know what lens to get i do use bi focals for reading

A: Dear Rosanne Ramirez, do you want bifocal lens (with line) ? Would you please send us a photo of your prescription and send it to us ?

Karen Griffin Time: 2020-08-14 03:48

Q: you all have my lens information what do i do to get two pair

A: Dear Karen Griffin, What can we do for you ?

Crystal Time: 2020-08-13 16:50

Q: Do you accept Humana Insurance?

A: Dear Crystal, Sorry, we don\'t.

Falmata Time: 2020-08-13 16:31

Q: Nice customer service

A: Dear Falmata, Thank you.

DoraceGoodman Time: 2020-08-13 09:06

Q: Can blue light be placed on any glasses or only a few?

A: Dear DoraceGoodman, blue light can be placed on single vision glasses.

HelenaDelima Time: 2020-08-13 04:38

Q: Hello, As of today, I did not received any information of my last order. On my page only shows my last order of 2018. Can you please update my order status ? Horrible site to deal with. Order # ????????

A: Dear Helena Delima, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

NancyCrowley Time: 2020-08-13 04:23

Q: Hi, a shipping label was created for my glasses 6 days ago but still no update

A: Dear Nancy Crowley, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.

Mary Time: 2020-08-12 19:20

Q: Hello I tried making a purchase but it says I need to add more glasses. What is the minimum $ to place an order?

A: Dear Mary, We would like to tell you that we don\'t sell $2.99 glasses separately.

Blanca Alvarez Time: 2020-08-12 17:25

Q: I pay for express delivery and my glasses still not ready I make my order on 7/23

A: Dear Blanca Alvarez, we will ship your order today and we will email you a tracking number later. Please don\'t worry.

Felicia Pettiford Time: 2020-08-12 13:08

Q: Do you accept VSP Insurance?

A: Dear Felicia Pettiford, Sorry, we don\'t .

shirleywashington Time: 2020-08-11 16:26

Q: I received the Maverick glasses in green and I got blue frames

A: Dear shirley washington, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

CarmenLiggins Time: 2020-08-11 16:14

Q: Order Id:82008032103459 My order says unreceipted. What does that mean? What is the current status of my order?

A: Dear Carmen Liggins, your order is in processing. Please don\'t worry.

AnneMok Time: 2020-08-11 14:19

Q: My PD is 60. Does that mean I can only choose frames that has that number?

A: Dear Anne Mok, please choose frames which PD range include 60.

AshliKingfisher Time: 2020-08-11 12:58

Q: Hi I have been trying to return my order for over a month I am not getting responses as to how to return the glasses as they hurt my eyes after trying to adapt to them.

A: Dear Ashli Kingfisher, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ?

Samantha Sutton Time: 2020-08-10 18:54

Q: I placed my order a week ago for two frames, and to my surprise, they came in the mail today!!! Although I am absolutely thrilled and LOVE both frames, one pair has a circle in the center of each lens. It almost looks like a smudge, but they are both perfectly round and no matter what I do, I can’t get them rubbed off. I’m really sad about this because out of the two, they were the pair I was most excited to get. Are you able to replace these lenses?

A: Dear Samantha Sutton, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

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