Buy Prescription Glasses Online at Affordable Prices

laurafurtick Time: 2020-08-10 18:17

Q: Hi, I placed my first order for 6 pairs of glasses on 7/22/20. I have received multiple updates stating the order is in process, I am being provided the same product number (2302) there is another product (93312) that has not been updated since the day I ordered. I have 4 product ids stating they are finished and In checking. Please provide an update as why the order is taking so long. Also, my order is still in the “ unreceipted” status whatever that means. My order # is 82007222044420.

A: Dear laura furtick, We are so sorry for the delay. We shipped your order just now, the tracking number is 9405515902368877575697. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877575697

La Rae Time: 2020-08-10 16:29

Q: What do we do if the prescription is wrong on the glasses once we get them? Are they returnable? I had asked my eye Dr. for the prescription and whatever he gave me is absolutely NOT correct. I cannot see out of ANY of the glasses I purchased.

A: Dear La Rae, Please click the following link to check our return policy : https://www.wherelight.com/help.php/helpInfo-42.html

Antionette Time: 2020-08-10 10:25

Q: Do you offer transition lenses? The lenses that darken in the sunlight?

A: Dear Antionette, Yes, we do. It is called photochromic tint on our website.

DonnaCaver Time: 2020-08-09 19:46

Q: I have been trying to get in touch with someone...I ordered glasses and oaid for them..they stated that a pair is out of stock...they told me to pick another pair l. You xant their is no numbers or names on the frames

A: Dear Donna Caver, Please send a picture of the frame to us.

BrennaLuthy Time: 2020-08-07 17:00

Q: I recieved my two pairs today. I love them! Unfortunately one pair seems to be off alittle on my prescription. Kind of blurry, hard to focus.

A: Dear Brenna Luthy, Please don\'t worry, we will help you. Would you please tell us which pair is off ?

Jessica Duttonmoyer Time: 2020-08-07 14:47

Q: I asked a few weeks ago why my frames were cracking. I received a message back asking for photos and I sent over the requested pictures. That’s all I’ve heard. That was back when only two frames were cracked. Now four of five frames are cracked. They are all kept in cases on my bathroom counter. This is so unfortunate because I dearly loved all my glasses and received so many complements and I handed out your name to many people. Now I only have a pair of sunglasses and who knows how long those will last.

A: Dear Jessica Duttonmoyer, We are so sorry for this. We can remake the glasses for you. Would you please send us the photos of the broken glasses ? Would you please tell us if you can accept this ?

barbara foster Time: 2020-08-06 12:35

Q: Hi I received my order today. They are a little big in the nose area. How do I fix this?

A: Dear barbara foster, please don\'t worry, we will help you. Would you please tell us which pair is big ? Would you please take a photo by wearing the glasses and send it to us ?

Rita Time: 2020-08-06 00:55

Q: I emailed yesterday about readers, you responded, but There is not an option to say NONE on PD??Would not let me confirm with just Sph

A: Dear Rita, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Deborah Ward Time: 2020-08-05 23:19

Q: I have not received my glasses. Order was placed on June 30th.

A: Dear Deborah Ward, We are so sorry for the delay. The tracking shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Would you please wait for one more week ? If the tracking information is not updated after one week, we will remake the order for you.

KATRINA MCDONALD Time: 2020-08-05 16:23

Q: Hello what do you do is too can’t choose your pupillary distance?

A: Dear KATRINA MCDONALD, which frame do you want ? Would you please tell us your PD ? We will check it for you.

Jastanie Time: 2020-08-04 14:44

Q: I ordered on July 23 and I don’t have a tracking number and the cart says empty but the money as been taking out of my acct any info?

A: Dear Jastanie, We have shipped your order. The tracking number is 9405515902368877547724. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877547724

Lori Harmon Time: 2020-08-03 17:45

Q: Am I able to just purchase frames? We have a prescription that needs to be filled but can only be done in a lab that specializes in high powered scripts for people who have very low vision.

A: Dear Lori Harmon, You can choose frame only.

TristanBurchett Time: 2020-08-03 14:35

Q: Can I not pick progressive polarized lenses on any frame I like?

A: Dear Tristan Burchett, Do you mean that you want polarized lenses with no progressive ? If so , please don\'t add add value after you choose polarized lenses.

JULIETTESTRAUSS Time: 2020-08-03 14:22

Q: Hello, There is an issue with order # 2200803140938 I just placed. I was charged $320.35 but I entered a BOGO code io6770132603lz0822 and it gave me a lowered subtotal of about $200.00 but when my PayPal Payment went through, I was charged the full amount! Can you please give me a refund equal to one pair of glasses for $102.80? Thank you!! Juliette Laurel Strauss PS: This is the SECOND time I ave had billing issues with you!!

A: Dear JULIETTE STRAUSS, Please don\'t worry, we will refund you $100.8 (BOGO is for the cheaper pair).

Coda H. Time: 2020-08-03 08:23

Q: When will you have more clear Xenia frames in stock?

A: Dear Coda H, Sorry, we will not get them in stock. They are discontinued.

Mags Bossert Time: 2020-08-02 11:57

Q: Hi. I order 3 pairs of glasses. They are all blurry. I love the frames but I can't wear them. How do I go about fixing this?

A: Dear Mags Bossert, please don\'t worry, we will help you. Would you please tell us your order number ?

RashundaMendy Time: 2020-08-01 11:32

Q: I cannot checkout with the two glasses I have in my cart

A: Dear Rashunda Mendy, Would you please take a screenshot of your cart and send it to us ? Do you want to use coupon or discount ? If so, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

CharThreepersons Time: 2020-08-01 06:13

Q: I have a pair of glasses ordered now I would like to know if you can make "computer glasses" where it is all the one strength? C Threepersons

A: Dear Char Threepersons, we can make single vision computer glasses, you need to fill in your prescription for computer when you place an order.

EmilyRios Time: 2020-07-31 20:16

Q: I have two items in my Cart but The buy1get1 code BOGO3 that you emailed me is that not working. Please advise.

A: Dear Emily Rios, please don\'t choose discounted frame. All coupon codes could not be applied to discounted glasses and accessories.

Cynthia Guthrie Time: 2020-07-31 14:48

Q: Do y’all accept Medicaid insurance?

A: Dear Cynthia Guthrie, sorry, we don\'t.

EvaNagy Time: 2020-07-31 13:07

Q: Hi! I received my order 2200722074332 today! One of the frames, the pink with stars and crystals (9136) is missing a silver star on the upper left side of the frames. Are you able to send another pair? Do you want me to send these back to you? If so, can you send a shipping label? Thank you for your help! :)

A: Dear Eva Nagy, we are so sorry for this, please don\'t worry, we will help you. Would you please take a photo of the #9136 and send it to us ?

SarahMayStanleySlack Time: 2020-07-31 05:42

Q: Hello, The sunglasses I ordered are too strong. There was a mixup where my reading glasses turned up with my normal prescription and that was fixed thank you. However I think my sunglasses ended up with my reading prescription. I find it hard to walk whilst wearing them but at the time I received the order I was recovering from covid-19 so I thought I was still having problems with vertigo when I tested them. Being indoors all the time I couldnt test them for long. Can you help please?

A: Dear SarahMayStanleySlack, we checked the prescription for sunglasses, it is correct. This frame may not fit you. We can remake the sunglasses for you, would you please choose a different frame on our website ?

RubysteanStubblefield Time: 2020-07-30 14:25

Q: Where do I check out? I can't find a place to check out for my order. I have been trying for weeks. I choose my item and can't get any further than putting in my information.

A: Dear RubysteanStubblefield, we would like to tell you that we have checked your order and we would like to tell you that the prescription you filled in the order is correct.

Isabelle Parsons Time: 2020-07-30 10:49

Q: 8206092038444 what is the TRACKING #for this order y’all claimed to have shipped?For the 10 th time asking. I’m pissed I have emailed sent these notes since June. I don’t care if it’s 10.00 it min and y’all got my money without any product.im calling my bank or bbb this is wrong

A: ear Isabelle Parsons, we are sorry for this, please don\'t worry. we would like to tell you that the previous tracking number is 9400115902368877462819.

Isabelle Parsons Time: 2020-07-30 10:40

Q: I have written and emailed y’all numerous times about my order.i have been to the postal service but without a tracking number theyCannot me. What is the tracking number that only you have since you say they were delivered.How could you tell me to go to the post office without tracking information.im not responsible because y’all never sent any information to me about my order no email tracking or anything. If you sent this item please send tracking # or refund . I’m gonna see about having charges reversed if you cannot produce tracking number.

A: Dear Isabelle Parsons, we are sorry for this, we would like to tell you that the previous tracking number is 9400115902368877462819.

Stephanie Time: 2020-07-29 12:17

Q: Hello, When I check the measurements on the listing for "ANSTICE Retro Designer Oval Medium Eyeglasses - Red", the measurements given on the site in the frame details are different than the numbers that I can see engraved on the stem of the glasses in the product photo. What are the complete, correct measurements and weight for this frame?

A: Dear Stephanie, we would like to tell you that you can check the size inFRAME DETAIL.

HunnyPatel Time: 2020-07-29 04:09

Q: Hello the frame i Want India Says my Pd is To small But i want that frame how to process that order ..?

A: Dear HunnyPatel, would you please tell us your PD ?

Angela Jones Time: 2020-07-28 19:24

Q: I don't have any idea what my pd is.

A: Dear Angela Jones, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate. If you don\'t have a millimeter ruler, you can click this link to download a a millimeter ruler. https://www.wherelight.com/faq.php

MoniqueForrest Time: 2020-07-28 17:52

Q: I have my PD it is 65 thank you so much

A: Dear Monique Forrest, we would like to tell you that we have made changes to your PD. We will process your order immediately.

AmberOrtega Time: 2020-07-28 08:25

Q: My order said it has shipped but it hasn’t gone any yet. Will you please check into this for me?

A: Dear Amber Ortega, We would like to tell you that we have shipped your order out. We have checked the tracking information and your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on July 28, 2020 at 7:00 pm. The item is currently in transit to the destination. You will receive your package soon.

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