Buy Prescription Glasses Online at Affordable Prices

GeorgiaPerry Time: 2021-09-25 01:51

Q: Hi there my order number is 22109242231067 Can you please check the prescription with the one I uploaded? Thank you

A: Dear Georgia Perry, The prescription is correct, please don\'t worry.

Shannon Time: 2021-09-23 06:16

Q: HI, I want to get my glasses delivered with the $6.95 standard shipping but the only option is the $18.95 express shipping to New Zealand. Is there a reason for this?

A: Dear Shannon, We can\'t ship your order by standard shipping because the Novel Corona Virus disrupt the standard shipping services. We are so sorry for this.

ShannonGoguen Time: 2021-09-22 19:29

Q: Hi, i meant to have priority shipping on my most recent order. Is there a way I can pay the remainder so I get my order quicker rather than standard shipping?

A: Dear Shannon Goguen， We can ship your order by UPS EXpress shipping. Would you please pay USD12 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to us. Then we will change the shipping method for you.

KendraDicer Time: 2021-09-22 15:44

Q: Order Number:82108171414156 Where are my glasses. Your tracking never worked properly but I think it's stuck or lost. But this is taken way longer then it should have

A: Dear Kendra Dicer, The tracking shows that 22 Sep 2021 01:46 PM LT PENTICTON, Canada Processed at Local Distribution Center . Pleae don\'t worry, you will receive it soon. We promise that you will receive your package. Thank you.

Jessica Time: 2021-09-22 15:12

Q: Do you have an option to send back previously bought frames to have the lenses changed? My prescription has changed but I love all my current frames. Thanks.

A: Dear Jessica, Sorry, our factory is located in China, so we don\'t offer this. Would you please place a new order on our website ?

DawnCurran Time: 2021-09-22 12:50

Q: My sunglasses have the wrong prescription in them. How can I get this fixed?

A: Dear Dawn Curran, The sunglasses are single vision glasses. It is not progressive. So it is differnt from anther pair. Do you mean that you want the sunglasses to be progressive too ?

CherriBingham Time: 2021-09-22 11:40

Q: Hello I have an order ready to place and it’s saying my card was a failure and to use PayPal for my payment, I do not use PayPal. Please I really need these glasses to be able to see! How can I pay?

A: Dear Cherri Bingham, We would like to tell you that we don\'t accept debit card. We can accept credit card and Paypal. Thanks for your understanding.

Jennifer Lomsnes Time: 2021-09-20 23:30

Q: Hello, I’ve received my glasses today and they make me dizzy if I move my head other than straight. I’ve checked my original prescription and it matches the order. I have ordered from Wherelight in the past and never had any problems. Is there anything we could do to solve this problem? Thank you, Jennifer

A: Dear Jennifer Lomsnes, We have checked your previous orders. The prescriptions are different. Would you please send us a correct prescription ? We will help you.

ChloeCampbell Time: 2021-09-20 17:15

Q: How long does shipping take? I've had my orders stuck in the 'pre shipment' status for over a week

A: Dear Chloe Campbell, The tracking has been updated. Please don\'t worry. You will receive it soon.

GabrielaMarshall Time: 2021-09-20 13:07

Q: Hello, is it possible to tint a pair of lenses I purchased from WhereLight using the existing frames? Thank you!

A: Dear Gabriela Marshall, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we don\'t recommend you to send the frames to us. We can offer you a $10 coupon to place a new order. Would you please tell us if you want the coupon ?

ChristineMendoza Time: 2021-09-19 11:18

Q: Good afternoon - my Order Number:82109091248054 has a status of shipping label created but no movement and it’s been over 4 days with no change in status - can you confirm my order has been shipped?

A: Dear Christine Mendoza, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

ValerieWilson Time: 2021-09-18 14:24

Q: My glasses for order #22107091322337 just broke. One arm broke at the hinge. May I get a replacement pair?

A: Dear Valerie Wilson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Theresa C Rodriguez Time: 2021-09-18 10:26

Q: How long is production time on simple lenses?

A: Dear Theresa C Rodriguez, It will take 3-5 working days.

StephanieOdell Time: 2021-09-17 19:10

Q: I received my reorder and I wanted you to know that they got here totally fine this time ! Thank You, they were well packed, and I love them!!!

A: Dear Stephanie Odell, Thank you very much. Love you !

NieshoKaylor Time: 2021-09-17 15:47

Q: Are there frames that are compatible with thicker lenses? I ordered a pair that snapped at the bottom after a month, you guys sent me a replacement, and now a month and a half later THESE have also snapped in the same place! VERY unhappy with the quality of these frames! All I did was clean them both times!

A: Dear Niesho Kaylor， We are so sorry for this.Would you please take a photo of the glasses and send it to us ?

LeahBrinser Time: 2021-09-15 08:19

Q: Hello, My account says that my order was delivered on 9/13/21 but no package has been delivered. Can you check on this please. Thank you, Leah Brinser

A: Dear Leah Brinser, We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

Phoebe Time: 2021-09-14 15:29

Q: How do i order frames only with lenses that have no prescription--i love the style and want to wear them with my contacts. I want the lenses to have anti-reflective coating...?

A: Dear Phoebe, Please choose single vision glasses and choose 0.00 as your sph value.

Pamela Bourque Time: 2021-09-14 11:16

Q: nehemiah $25.95 USD Green Cateye Unique Full-Rim TR90 Large Eyegalsses For Women From Wherelight Really want these if they are peacock blue teal. But when did the try on feature, they turned a bright royal blue. Do NOT want if that color! Please clarify

A: Dear Pamela Bourque, We would like to tell you that our try on feature is only available in one color. But we have the frames in many colors.

GaleFrances Time: 2021-09-13 11:22

Q: I have 15 pair of frames in my wishlist but it only shows me 5. How can I bring up the rest so I can decide which to purchase? Thank you.

A: Dear Gale Frances, Please make sure that you have logged in your account before you add the frames into your wishlist. If you didn\'t login, the frames will disappear.

AudreyWatkins Time: 2021-09-13 11:21

Q: My lens fell out of my glasses and I couldn't find it I was wondering could you send me another lens or would I just have to buy another pair of glasses

A: Dear Audrey Watkins, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

jeffreycarpenter Time: 2021-09-13 10:31

Q: Order # 22108281817590 x0146 This item was missing a few pearl embellishments. Can I get a replacement? I can send the damaged one back. It was like this when I unwrapped it. Thanks!!!!

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

SonyaMiller Time: 2021-09-13 05:52

Q: One of my pairs of eye glasses broke yesterday and I would like to know how can they be replaced with a different pair? Please advise. Thanks

A: Dear Sonya Miller, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Penni Taylor Time: 2021-09-13 00:23

Q: My daughter sat on her glasses and the hinge has snapped, how can we get them fixed please?

A: Dear Penni Taylor, We are so sorry to hear this, please don\'t worry, we will help you. Would please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

ElbaRosado Time: 2021-09-12 15:25

Q: One of the pairs I ordered broke. This is the second pair of the same frame I've ordered and they broke the same way. Can they be replaced? I've ordered over 75 pairs of your glasses and never had a problem.. please advise. Thank you

A: Dear Elba Rosado, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

RosanneRamirez Time: 2021-09-12 05:01

Q: It says bogo but can't fi d promo code

A: Dear Rosanne Ramirez, You can use the code : bogonew. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses

BarbPetersen Time: 2021-09-11 21:08

Q: Hello I would like my bifocal set lower then standard - how do I request that prior to ordering?

A: Dear Barb Petersen, Please leave a note when you place an order on our website. Or, you can email us after you placed an order.

MariaSuncin Time: 2021-09-11 14:02

Q: I'm trying to add my PD but the it's not in the range to choose from therefore i keep rentering my prescription. HELP!!!

A: Dear Maria Suncin, If you can\'t add your PD, it means the frame is too big for you. It can\'t fit your PD. Please choose a smaller frame on our website. Thanks for your understanding.

PamelaStanberry Time: 2021-09-10 13:46

Q: I want cat eye shaped glasses with changeable clips. Do you have them

A: Dear Pamela Stanberry, We have clip-on glasses, here is the link: https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&scene=3&l=Clip-On But the color of the clips can\'t be changed.

GabrielleVigil Time: 2021-09-10 06:20

Q: After I submitted my refund request I noticed even more issues in glasses I had previously thought okay. Theres flaws in the lenses, color issues, so much

A: Dear Gabrielle Vigil, Please tell us all the issues in detail. We will help you. Please don\'t worry. You can send the photos of flaws to us.

jeffreycarpenter Time: 2021-09-09 11:42

Q: I justn got my order in and the pair with the pearl embellishment was missing some pearls....Help?

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

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