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Consulting Servive Center

Dmm2990    Time: 2023-05-16 11:11
Q: 82305020329369 hi I'm looking for my glasses. I ordered two pairs of glasses weeks ago. It says "no data" even though I have screenshots proof of my order. I never got a shipping number either and I'm getting worried that I fell for a scam. Is there anyone that can tell me anything about my order please order number 82305020329369
A: Dear customer, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on May 16, 2023 at 9:15 pm. The item is currently in transit to the destination. You will receive it soon.
Laci    Time: 2023-05-16 10:24
Q: Hello, The glasses in my cart came across in an email called "Tuesday email only sale" but I do not see a coupon code to get the $3 sale price for frames. Please let me know how to use use the Tuesday email sale. Thank you
A: Dear Laci, we would like to tell you that you can click the link in the email.
Liza B Thomas    Time: 2023-05-16 00:48
Q: 82305131650356 Hi Please change my pd go 62 I put 66 but that was mistake Thank you Liza Thomas
A: Dear Liza B Thomas, Ok, we will change them for you.
SherrieWarren    Time: 2023-05-15 20:08
Q: I did not receive the buy 1 get one free offer, that was guaranteed when I purchased 2 pairs of eyeglasses when l used the code BOGO..
A: Dear Sherrie Warren,we have checked your order and we would like to tell you that the discount has been applied to your order.
DONNAKERMIN    Time: 2023-05-15 08:06
Q: Hi, I have not received my order of six pairs of glasses. My order # is 82304272345441 Please let me know when I can expect delivery. Thank you.
A: Dear DONNA KERMIN, Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001311562
Dawn Moore    Time: 2023-05-15 04:09
Q: I have not received my order, and cannot see any tracking info, or if it has been shipped. Order # ??- 82305010305152
A: Dear Dawn Moore, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001310138
Kiti-Syrina L    Time: 2023-05-14 18:08
Q: I never recieved shipping information on my order
A: Dear Kiti Syrina Lunessa, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001311067
MarieMorley    Time: 2023-05-14 17:51
Q: I want to put sunglass lens in a regular pair of glasses. How should I order?
A: Dear Marie Morley, we would like to tell you that you can choose a lens tint.
AHooperTodd     Time: 2023-05-14 10:29
Q: Does this come with the he tinted lenses?
A: Dear AHooper Todd, would you please tell us the frame number so that we can check it for you ?
Maude Follis    Time: 2023-05-14 09:40
Q: I love a lot of the shapes of the glasses but I hate gold and I can’t find any frames like these that are silver instead and wanted to see if there was any way to have the metal changed
A: Dear Maude Follis, would you please tell us the frame number so that we can check it for you ?
Leonie Parnis    Time: 2023-05-14 08:49
Q: How can I order photochronic lenses please
A: Dear Leonie Parnis, we would like to tell you that you can choose photochromic tint in the lens tint.
Ashley    Time: 2023-05-14 05:57
Q: Hi there. I’m about to purchase the LICIA frames, but I’m wondering if these glasses come with a lense tinting (as they are in all the photos); or do I have to add the to tinting myself during checkout?
A: Dear Ashley, even if you choose classic clear, we will make the tint as the picture on the website shows for you.
CasSandraPurcell    Time: 2023-05-13 19:04
Q: where is my order and i paid for early shipping
A: Dear CasSandra Purcell, we would like to tell you that you will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001312019
SarajaneWright    Time: 2023-05-13 04:02
Q: How long is it going to take for me to get my glasses?Order:82304300358070 Its been weeks and I haven’t gotten any tracking info concerning this order.
A: Dear Sarajane Wright, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001314594
lfgallegos     Time: 2023-05-13 03:16
Q: I have added the picture. Perception Now with picture Thank you
A: Dear lfgallegos, If you can not fill your PD value, we suggest you to choose other smaller frame. You can choose the frame in this link: https://www.wherelight.com/PrescriptionGlasses.php?SearchWord=HESTIA&pd=60.0 Because we can not make this frame with your PD value.
lfgallegos     Time: 2023-05-12 19:21
Q: The PD is one number higher than mine. Do you off any sort of adjustment to this? I think this is the second place I've come across that doesn't.
A: Dear lfgallegos, could you please take a picture of your eye prescription for us? So we can know how to solve this problem.
Jo-Anne Davis     Time: 2023-05-12 19:04
Q: I want to purchase frames, but I don't see where to put the frame in shopping cart. Can someone please help me with this.
A: Dear Jo Anne Davis, you can first select a frame you like, then click on SELECT LENSES on the product details page, then you can select the desired lens parameters, and finally click ADD TO BAG.
Beth    Time: 2023-05-12 16:39
Q: Hello ….the status for my glasses are taking too long, and it’s been saying the samething for 3 days. Can someone please let me know what’s the hold up?
A: Dear Beth, your package is already in transit. Once it arrives at the new station, the logistics information will be updated in a timely manner. Thank you for your patience and waiting.
Tiffany Gonzales    Time: 2023-05-12 16:27
Q: Hello I received my order. But the starry glasses I received are the wrong color. I ordered grey and received the black.
A: Dear Tiffany Gonzales, could you take a picture of the frame?
Amanda Radabaugh     Time: 2023-05-12 09:09
Q: How do I track my order? I did it the way explained and it does not show anything?
A: Dear Amanda Radabaugh, your package has just been shipped out on May 11th, and the logistics information will be updated in about 3 working days. This is your logistics tracking number: 9200190265151500001375311. This is the tracking link for the courier: https://t.17track.net/zh-cn#nums=92001902651151500001375311
RobynFoster    Time: 2023-05-12 08:20
Q: No updates made on order since they have arrived in the uk please could you give update?SF6043620487346
A: Dear RobynFoster, I have checked the logistics information and it shows that the package is being scanned and inspected. Perhaps the logistics information was not updated in a timely manner. If you haven\'t received the package yet, please contact me again. Thank you for your patience and waiting.
Tammy Lawson     Time: 2023-05-12 07:47
Q: Hello, I'm am not able to try on glasses through the website. It is saying access denied. Please fix it so that I am able to try on glasses. Thank you.
A: Dear Tammy Lawson, thank you for your feedback. We will promptly fix this issue and apologize for any inconvenience caused.
Yvette A Wilson    Time: 2023-05-11 21:50
Q: How do I put the frames in the shopping cart ???????
A: Dear Yvette A Wilson, if you want to choose frame only, you can choose \"select lenses\", then you can choose \"frame only\".
MarleyCunningham     Time: 2023-05-11 19:44
Q: My order 82305010046512. Is it finished? When will my order ship. Will I receive a tracking number. Thank you.
A: Dear Marley Cunningham, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001313870
Emily Selby    Time: 2023-05-11 19:21
Q: I am trying to track my order 22304231901306 but the tracking information has not changed for 2 weeks. Can you please confirm the tracking number and shipping status?
A: Dear Emily Selby, we would like to tell you that your package has arrived in Australia. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY22304231901306
Marisa     Time: 2023-05-11 16:39
Q: PayPal says my order is paid but it isn’t reflected here and I haven’t gotten a confirmation email what do I do
A: Dear Marisa,We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
KaleenaBooker    Time: 2023-05-11 14:12
Q: I paid for express shipping and it’s been over a week I need my item by next Wednesday please expedite
A: Dear Kaleena Booker, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50407777411&requester=WT/trackdetails
SaadhaIbrahim    Time: 2023-05-10 22:39
Q: Hi, there is an issue with my postal code. Also, I would like to check on the progress of my order and if its available to be tracked.
A: Dear Saadha Ibrahim, Would you please tell us your correct postal code ? We will change it for you. And we will email you a tracking number when we ship your order.
MariaGreene    Time: 2023-05-10 17:08
Q: I am inquiring again of expected date of delivery of my eyeglasses my order # is 82304281843330 last date I heard something was on 5/8/23 they have been in processing from 5/2/23 and I don’t see any other information what’s next ? Please may I have a time frame when to expect them.
A: Dear Maria Greene, We will ship your order today and we will email you a tracking number. It will take 7-10 business days to deliver. Thanks for your patience and understanding.
Kiti-Syrina Lunessa     Time: 2023-05-09 12:34
Q: I ordered my glasses 2 weeks ago and they are still being processed. What is your average time to ship after ordering? And how long does shipping take?
A: Dear Kiti-Syrina Lunessa, we would like to tell you that we will ship your order out this week.
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