Buy Prescription Glasses Online at Affordable Prices

Regina Schmidlin Time: 2021-09-09 09:29

Q: I ordered 2 pairs of glasses on 9/2/21, but I don’t have any emails or info on them, can you please help? Thanks

A: Dear Regina Schmidlin, We have shipped your order. The tracking number is 9400116902368877825895. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877825895

cellablue Time: 2021-09-09 00:07

Q: Hello, I’ve just placed an order (#22109082348416) and I am not sure if you guys will adjust the PD for the progressives or if I was suppose to? I left the PD the same (63) for 1 single vision and 2 readers, plus the 1 progressive pair. Should I send a pic of prescription or will alter? Thank you for your help, MBrosnan FYI- There are 2 additional pairs with PD 64, but those are not in question

A: Dear cellablue， We will change your PD of reading glasses to 60. Please don\'t worry. But please fill in correct PD next time. Thank you.

NicolePettit Time: 2021-09-08 22:42

Q: I have nothing listed under axis for my left eye but I do have something listed for cyl. But I can’t leave it as “none” when entering my prescription. What should I put in that space that won’t mess up the prescription?

A: Dear Nicole Pettit, Would you please take a photo of your original prescription and send it to us ? We will help you.

YvonneWestlin Time: 2021-09-08 12:26

Q: Hello: Can you please let me know the status of my order #22108061325291? I ordered my glasses back at the beginning of August and am not able to get any information from tracking. Can you please let me know who is the carrier of my package? Thanks. Yvonne Westlin

A: Dear Yvonne Westlin, The the carrier of your package is DHL. Here is the link: https://ecommerceportal.dhl.com/track/. Your tracking number is CNDFY22108061325291

KarenDiFilippo Time: 2021-09-08 11:57

Q: My new glasses are not working for me. I can not see. I have pushed them up and down on my nose and cant find a sweet spot. Not sure what is the problem. Also, they do not look as I had hoped. They are nice quality but I feel foolish in them. I would like to order another style that is more conservative if you could refund these. I await your response and am hopeful you can help me out. Karen DiFilippo 214 W. Bay St. East Tawas, Mi 48730 THIS IS MY REAL NAME

A: Dear Karen DiFilippo, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ? And is it the first for you to use this prescription ?

ElizabethRuiz Time: 2021-09-07 19:38

Q: Unsure why USPS returned my order to sender. I have not moved and I have waited weeks to receive eye glasses. What address was used in shipping my order? I need a refund for the glasses if I am not going to receive them as soon as possible.

A: Dear Elizabeth Ruiz, The address in your order is 1278 Galleon Way San Luis Obispo CA 93405 US. Would you please tell us whether it is correct ? If it is wrong, would you please tell us your correct address ?

K Time: 2021-09-07 16:41

Q: Hi, How do I enter 1.00 magnification as a prescription. Just magnifiers. Also I am in Australia. Is the postage cost per pair of glasses or per order? Is their a maximum number of pairs per order? Thanks, Kel

A: Dear K, Please choose single vision glasses and choose +1.00 as your sph value. The shipping fee to Australia is $18.95

ChelseaShuten Time: 2021-09-07 14:53

Q: I received both pairs of glasses. One pair is perfect. I love them! The other pair was broken at the temple. I tested them a bit without the temple just to see how they look, and I noticed everything looked a bit warped. Sort of like a fish eye lens. If I return them can I get a different pair that may not be such an odd shape? (If not, I understand. They look great, the vision just isn't good in this pair)

A: Dear Chelsea Shuten, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us whihc one is broken ? Would you please take a photo of the glasses and send it to us ?

SandraLevine Time: 2021-09-07 12:58

Q: My glasses arrived with one lens out of the frames. I was able to put it in, but it keeps popping back out. Meanwhile, one of the crystals is missing from the frame.

A: Dear Sandra Levine, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Terry Ann Ann Sanker Time: 2021-09-07 11:04

Q: Hi. I've been reading your questions and answers. I see there are quite a few where the arms broke off or fell off of the glasses. Do you replace the glasses and the prescriptions if that happens? Does that happen often? I look forward to hearing back from you. Thank you. Terry

A: Dear Terry Ann Ann Sanker, If your frame broken, please contact us asap. We promise that we will solve the problem for you.

Jennifer Lomsnes Time: 2021-09-07 09:05

Q: Hello, I’ve just placed an order for 6 pair of glasses and entered the BOGO7 code and only received one pair of glasses for free. Can you explain why? Thank you.

A: Dear Jennifer Lomsnes, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses.

Kirsty Time: 2021-09-07 05:45

Q: Is it possible to order the xilla glasses with sunglass lens instead?

A: Dear xilla, Yes, you can choose a tint to make the xilla to be sunglasses.

AnitaCraven Time: 2021-09-06 00:28

Q: Hi, the arm of my Sims frame snapped off, is it possible to order a replacement arm? Thanks in advance for your help.

A: Dear Anita Craven, We are sorry to tell you that we don\'t sell replacement arm. Would you please place a new order on our website. You can buy a frame only and replace the lenses.

CarolSharma Time: 2021-09-05 15:33

Q: Several years ago I purchased the Jasmine frame and for an additional charge they were able to change my pupilary distance to 58, can that be done to the ones in my bag. Also, is there a prism on the AmiAmie frames and a PD of 58?? How do I check before I make a payment. Thank you!

A: Dear Carol Sharma, Which frame do you want ? We will check it for you. We only offer prism with single vision glasses.

Carolyn Time: 2021-09-04 16:32

Q: I tried to place an order..when page with lens thickness came appeared I was not able to select anything or place order. Is this because lens may be to thick? Thanks for your assistance.

A: Dear Carolyn, We will help you. Would you please take a screenshot and send it to us ?

BethSchwacke Time: 2021-09-03 08:38

Q: Hello, I broke the left arm of my glasses. They were falling off my face so I tried to bend the arm to make it tighter and I snapped it. Could I get a replacement arm? Maybe I ordered the wrong size, I don't know. Thanks

A: Dear Beth Schwacke, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Carlotta Vicki Time: 2021-09-02 11:57

Q: I Purchased glasses from you before I received my glasses from my optometrist. The prescription was wrong from the optometrist therefore the prescription is wrong on the glasses that I ordered from your company. I was wondering if I could get a credit as I returned my glasses to the optometrist and I am getting a new appointment. With the credit I would order new glasses with the right prescription from your company is that possible?

A: Dear Carlotta Vicki, Would you please tell us your order number ? We will help you.

FeliciaBaxter Time: 2021-09-02 08:48

Q: Hello I am trying to find out how do I check my tracking I pay for glasses on the 20th of August 2021 I haven't received any information about the glasses as of yet could you please give me some information thank you

A: Dear Felicia Baxter, Your order is in transit. Please don\'t worry. The tracking shows that SEMINOLE-ORLANDO FL DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in SEMINOLE-ORLANDO FL DISTRIBUTION CENTER on September 2, 2021 at 7:08 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877989665

StephanieOdell Time: 2021-09-01 12:23

Q: Did you get my request to reship?

A: Dear Stephanie Odell, We didn\'t receive your reply. We can remake the glasses for you. Would you please tell us if you can accept this ?

SheriScears Time: 2021-09-01 11:58

Q: Hello, I just got my glasses and they are not correct, what should i do now?

A: Dear Sheri Scears, We are sorry to hear this. We will help you. Are both glasses incorrect? Would you please descirbe the peoblems in detail ?

AmandaGebhart Time: 2021-09-01 08:18

Q: Where do I put my prescription in at?

A: Dear Amanda Gebhart, Please choose a frame on our website. And click the SELECT LENS to choose lens and add prescription.

SharonLovering Time: 2021-09-01 08:17

Q: Where is my refund? I submitted for a refund the prescription is incorrect or not what I ordered but was changed. I need a refund and to ship the glasses back.

A: Dear Sharon Lovering, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Kathy malloy Time: 2021-09-01 06:09

Q: For my pd, I measured my left eye as 35 and my right eye as 30. What's the next step?

A: Dear Kathy malloy, The 5 diffence of two eyes is too big, it is unusually. Are you sure about this ? Would you please measure it again ?

Sarah Time: 2021-08-31 18:27

Q: Will the Rogers cat eye glasses ever be available in clear again?

A: Dear Sarah, Yes, it will. But we are not sure of the exact time.

JennHuss Time: 2021-08-31 17:30

Q: The left arm of my Jania frames snapped. :( Is there a way for me to order a replacement arm?

A: Dear Jenn Huss, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

MarthaCardenas Time: 2021-08-30 22:19

Q: Ok cute frames but to small for my face what can I do please

A: Dear Martha Cardenas,We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Kirsten C Maloney Time: 2021-08-30 21:50

Q: I paid for a pair of glasses on 8/17/21 and haven't gotten ANY confirmation of any kind on the progress of these glasses.

A: Dear Kirsten C Maloney, We have shipped your order. The tracking number is 9400116902368877985162. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877985162

SA Time: 2021-08-30 17:34

Q: i placed an order yesterday but did not receive an email confirmation. when i check the status it says "Unreceipted." what does this mean?

A: Dear SA, your order is in process. Please don\'t worry. We will email you a tracking number when we ship them.

Kathy Malloy Time: 2021-08-30 16:12

Q: How do I measure my pdf?

A: Dear Kathy Malloy, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

KyleighWagar Time: 2021-08-30 15:14

Q: How can I get the blue light filter on non prescription, fashion lense glasses?

A: Dear Kyleigh Wagar, Please choose blue light lens and choose 0.000 as your prescription.

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