Consulting Servive Center

A: Dear Tami, We are sorry for the delay, we will ship your order out tomorrow, when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear customer, yes, you can buy \"frame only\", you can find it here: https://www.wherelight.com/eyeglasses/frames/eyeglasses-3297.html?color=black

A: Dear Jennifer Pippin, please don\'t worry, we have changed it for you.

A: Dear Nycole Hyatt, Ok, we have changed it for you, you can check it later.

A: Dear Monserrat Alvarado, We need to confirm the prescription of glasses#X2033 and glasses#YX2036 with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we have sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us as soon as possible.

A: Dear customer, we would like to tell you that we have replied you yesterday. And we have changed the glasses for you. The email might be in your spam.

A: Dear Peterson Gaby,we would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of April 14, 2025 at 6:41 pm, it is currently in transit to the next facility.You will receive it soon.

A: Dear Lauren Barton, it is not a scam, and we have changed the eyeglasses case for you and will ship your order soon.

A: Dear Constance Lewis, we are sorry to hear that, we will ship your order out this week.

A: Dear Maria Gonzalez, We would like to tell you that we will ship your order out tomorrow.

A: Dear Winia Gonzalez, some of our frames can not be processed with prescription lenses, we suggest you to ask your doctor about the frames before you place the order.

A: Dear Wilmer Santos, We would like to tell you that your item arrived at the USPS facility in GREENSBORO NC DISTRIBUTION CENTER on April 13, 2025 at 3:37 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Wilmer Santos, We would like to tell you that your item arrived at the USPS facility in GREENSBORO NC DISTRIBUTION CENTER on April 13, 2025 at 3:37 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Deborah Johnston, we would like to tell you that we will ship yoru order out tomorrow. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Adrica Price, We would like to tell you that we have shipped your order out. Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of April 13, 2025 at 11:07 pm, it is currently in transit to the next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940001040957

A: Dear Marcie Fabila, We are sorry to tell you that we found that there is a littel flaw on the frame, so we told the factory to changed the frame. And it costs much time. We will ship your order out next week. And to express our apology, we will send you a small gift.

A: Dear Jesmarie Nieves, Would you please tell us correct wrong PN so that we can change it for you ?

A: Dear Traci Schaper, We would like to tell you that we will ship your order out today.

A: Dear Karmina Romero,We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives at the US, the tracking information will be updated soon. You will receive it soon.

A: Dear Ballard Shantai,we would like to tell you that we have corrected the address in the order for you.

A: Dear Roxanne Vale, we would like to tell you that we have corrected the address in the order for you.

A: Dear Leisha Johnson, We would like to tell you that your item was delivered in or at the mailbox at 2:39 pm on March 31, 2025 in LITHONIA, GA 30058. Do you check your mailbox ?

A: Dear Laura Dano, We would like to tell you that your item arrived at the USPS facility in GREENSBORO NC DISTRIBUTION CENTER on April 8, 2025 at 1:03 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Paulina Gonzalez,We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives at the US, the tracking information will be updated soon. You will receive it soon.

A: Dear LaTonya Esquibel, We would like to tell you that your package has arrived in the US. The tracking information will be updated this week, please don\'t worry, you will receive it soon.

A: Dear Sarah Simpson, please don\'t worry, we have corrected it for you.

A: Dear Carla Henderson, We would like to tell you that your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on April 7, 2025 at 10:17 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Tiffanie Williams, We would like to tell you that your package has arrived in the US. The tracking information will be updated this week, please don\'t worry, you will receive it soon.

A: Dear Tiffanie Williams, We would like to tell you that your package has arrived in the US. The tracking information will be updated this week, please don\'t worry, you will receive it soon.

A: Dear Gaythreesa Lewis, We are so sorry to tell you that the frame#A-1130 is discontinued. Would you please choose a different frame on our website ? The price of the frame#A-1130 is $39.95, you can go to choose a frame which the price is around $40, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.We are sorry to tell you that we sent many emails to you, but you don\'t reply us, if you can see this message, please contact with us as soon as possible.