Consulting Servive Center

A: Dear Dianna Howell, we would like to tell you that you can choose photochromic tint in the lens tint if you want to order transition lenses.

A: Dear Sarah Montuori, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Somer Thomas, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

A: Dear Kristi, sorry to hear that, would you please tell us which frame and tint you want to order ?

A: Dear Jessica Daktar, we would like to tell you that your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on December 3, 2021 at 8:59 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Maya Ohlinger, we are sorry to tell you that these frames are both discounted frames. So you can not use other discount in the order.

A: Dear Stephanie May, did you choose the correct country UK before you pay the money ?

A: Dear Tonya Montague, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Marquita Norman,we would like to tell you that you can use the buy one get one free discount tomorrow.

A: Dear Stephanie May, we are sorry to tell you that we can not ship the glasses to Great Britain via standard shipping, so you can only choose express shipping when you placed the order.

A: Dear Ronna E Reynolds, here is the link of this frame: https://www.wherelight.com/wl/GetInfo-2489.html?c=red

A: Dear Louie Rossh, here is the link of these frames : ttps://www.wherelight.com/PrescriptionGlasses.php?frame=2&d=rimless

A: Dear Ashlie D,We are sorry for this, the material costs is rising. So we raise prices of the lens.

A: Dear Wendy Aragon, we are sorry to tell you that the frame#Sims is a discounted frame. So the other discount can not be applied to this frame.

A: Dear Wendy Aragon， would you please tell us which frame you want to order ?

A: Dear Kathleen ODonnell Walker,we are sorry to tell you that you need to re-select the lenses and frames.

A: Dear Goldman Cathy, we would like to tell you that you can choose the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&frame=1&size=3&l=L(140-Above)&pd=59.5

A: Dear Rose Bush, We would like to tell you that you can install the lenses into the frame follow the ways below. 1.Grip the top and bottom of the frame with both hands. 2.Gently pull up on the top of the frame while pushing the lens out from the back. 3.Insert the replacement lens starting at the nose bridge. 4.Press the replacement lens along the perimeter until it snaps securely into place. You also can check this video: https://www.youtube.com/watch?v=ktZJtE215ng If you still cannot install the lenses into the frame, please contact us as soon as possible.

A: Dear Brielle Miller, We would like to tell you that you can log in your account and check \"My coupon\". You will find the $15 coupon code. You can use it in your order.

A: Dear Runetta Arnold, we have sent it to your email address. You can check it later.

A: Dear Laurie Paradee, please don\'t worry. Would you please tell us which pair is not good ?

A: Dear Stephanie Slonaker, we would like to tell you that you can tell us the frame number and color. We will change it for you.

A: Dear Rose Bush,We would like to tell you that you can install the lenses into the frame follow the ways below. 1.Grip the top and bottom of the frame with both hands. 2.Gently pull up on the top of the frame while pushing the lens out from the back. 3.Insert the replacement lens starting at the nose bridge. 4.Press the replacement lens along the perimeter until it snaps securely into place. You also can check this video: https://www.youtube.com/watch?v=ktZJtE215ng If you still cannot install the lenses into the frame, please contact us as soon as possible.

A: Dear Mariah Cook, we have checked your order and we are sorry to tell you that you chose the standard shipping in the order.Please don\'t worry.We have checked the tracking information and it shows that your item was delivered in or at the mailbox. Do you receive it ?

A: Dear Terry Pearson, You can download some APPs to measure the PD. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Jennifer Sutherland, we would like to tell you that you can fill the discount code in your shopping bag.

A: Dear Laterrius Scott, we are sorry for the delay. We have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877305175

A: Dear Patrice Coleman, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Joseph Bascara, Ok. We will refund you.

A: Dear Joseph Bascara, We have shipped other 2 pairs of glasses. The tracking number is 9400116902368877302020. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877302020 So we can cancel the discontinued one and refund you. You can place a new order to choose the men’s josaphat black. Would you please tell us if you can accept this ?