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Laura Time: 2022-02-08 09:16

Q: Hi, I ordered my glasses about 2 wks ago and my tracking hasn't changed. Can you tell me the state of my glasses please

A: Dear Laura, we are sorry tell you that your order has been delayed due to our Chinese New Year Holiday. Your order is still being processed. And we will ship your order out next week if everything goes well.

Laurel T Time: 2022-02-08 05:33

Q: I'm interested in the Dominic frame in black, but the lowest PD it can take is 59 and my PD is 58. Can I order them and put my correct PD in the additional comments on the prescription?

A: Dear Laurel, we are sorry to tell you that we can not make this frame with your PD. We suggest you to choose other smaller frame.

AnissaDegraffenreidt Time: 2022-02-07 12:38

Q: Do all the PD start at 50?

A: Dear Anissa, would you please tell us which frame you want and would you please tell us your PD ?

GlorimarMorales Time: 2022-02-07 11:18

Q: I placed an order on January and the tracking has not moved since January 25th. Can you check please

A: Dear Glorimar,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

PatriciaHayes Time: 2022-02-06 05:18

Q: I need a repair

A: Dear Patricia, sorry, would you please tell us the order number and tell us the problems in detail ?

donnasalogar Time: 2022-02-03 07:48

Q: I need bifocals so I would like to order the progressive lenses but also need the blue light. Can I have them both?

A: Dear Donna, we would like to tell you that you can choose progressive lenses at first. After you choose the tint. You can add the bluelight blocker in your lenses.

ROBINROHLEDER Time: 2022-02-01 19:52

Q: Do any of your sun glasses have bifocals

A: Dear customer, we are sorry to tell you that we can not make sunglasses frame with bifocals.

FaythMckay Time: 2022-02-01 14:09

Q: 82201201923367 Shows label was created, no other information. Can you tell me if it’s been shipped yet?

A: Dear Fayth,We are sorry for the delay. We are sorry to tell you that the shipping is delayed by our Lunar New Year holiday. And we have checked the tracking information and it shows that it arrives in the USA.Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination.We will try our best to make sure that you will receive your package.

Sugar Rose Garden Time: 2022-01-30 20:43

Q: I am looking for the old granny reading glasses. They are small half lenses. Maybe 1 inch height.

A: Dear Rose, sorry, would you please take a photo of that frame ?

Lisa Fortney Time: 2022-01-28 20:22

Q: Is there any way you guys can tell me the cat eyes that are the widest? I'm not sure how to calculate the length between eyeballs. I don't have my script on me I am cuddled in bed but I definitely want some things,,, oversized is good

A: Dear Lisa Fortney, do you mean that you want our biggest cateye frame ?

Melissa Rodriguez Time: 2022-01-26 10:59

Q: Hi, I was interested in ordering several pairs of glasses and then deciding which of them I’d like to get my progressive lenses installed in. Can I do that? Such as maybe purchase five pairs and then return the five but order three of them as progressives?

A: Dear Melissa Rodriguez,sorry, would you please tell us which frames you want to order ?

Monica Garcia Time: 2022-01-25 17:20

Q: Como puedo subir mi prescripción para realizar mi orden

A: Dear Monica Garcia, would you please take a photo of the original prescription with PD and attach it in the email ?

AnitaSeaman Time: 2022-01-24 10:13

Q: HOW DO I EDIT MY ORDER,BEFORE PLACING IT?

A: Dear Anita Seaman, we would like to tell you that you can place a new order if you don\'t pay the money.

Sherika L Finklea Time: 2022-01-22 23:10

Q: What is the difference between getting the black tint and the sunglasses option?

A: Dear Sherika L Finklea, do you mean that you want to know the difference between the black tint of normal frame and the black tint of sunglasses frame?

Tracy Time: 2022-01-22 13:26

Q: Can you add prisms to a progressive lens?

A: Dear Tracy, we are sorry to tell you that we can not make progressive lens with prism value.

TraceyWinfield Time: 2022-01-21 09:28

Q: I had 3 pairs of glasses in my order and when I paid it only showed 2. What happened to my 3rd pair?

A: Dear Tracey Winfield, do you mean that you want to use buy one get one free discount ?

Vickie Baker Time: 2022-01-21 05:35

Q: I have a benefits card do take them

A: Dear Vickie Baker, do you mean that you want to use a discount ?

TaraWatson Time: 2022-01-20 15:24

Q: What is the refund policy if I just don’t like the west they look?

A: Dear Tara,we would like to tell you that you can click this link. https://www.wherelight.com/help.php/helpInfo-42.html

AmandaNelson Time: 2022-01-20 12:47

Q: I want to order the frames called TROPIC in Green - but I need progressive lenses and that wasn't an option on the green or blue color. But then I found a second listing for the same TROPIC frames with black or red or tortise and progressive lenses are an option for these colors. Is there a way to order the green or blue ones with progressive lenses?

A: Dear Amanda, we are sorry to tell you that they are different frames. So we can not make the green or blue TROPIC with progressive lenses.

RondaIsaac Time: 2022-01-20 07:09

Q: Order# 82201110818190 Shipping shows only label created. Can you confirm actual shipment of products please?

A: Dear Ronda, we would like to tell you that we have shipped your order out. Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 20, 2022 at 7:05 pm. The item is currently in transit to the destination. You will receive it soon.

Linda DeVincenzi Time: 2022-01-20 06:05

Q: Do you carry glasses for a small narrow face?

A: Dear Linda, we would like to tell you that you can choose the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1&l=S(120-129mm)

MigdaliaAcevedo Time: 2022-01-19 06:45

Q: Theres an extra item in my order i did not mean to purchase. How do i get that removed and credited before the order ships?

A: Dear Migdalia Acevedo, would you please tell us which one you want to remove ?

TiffanyWilkinson Time: 2022-01-19 06:36

Q: order #22201101230089 Good morning, I paid an additional $18.95 to expedite my items on 1/10/22, and I have yet to receive them or receive an update. can this please be looked into? Thank you for your time.

A: Dear Tiffany Wilkinson, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460423961370&requester=WT/trackdetails

AriellaGardner Time: 2022-01-18 13:11

Q: Hello my order has said it’s in NC awaiting package since the 12th can you tell me where it is??

A: Dear Ariella Gardner, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 18, 2022 at 11:00 pm. The item is currently in transit to the destination. You will receive it soon.

Delores Trotter Time: 2022-01-17 12:08

Q: Order NO.: 82201071341165 says it shipped on the 13th on site but tracking number says it still hasn't been received. Can you tell me please if this is true or not? Thank you

A: Dear Delores Trotter, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19 and weather condition, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Beth Stonehouse Time: 2022-01-16 19:28

Q: Hi I have someone else’s order that was sent to me on accident. What would you like me to do?

A: Dear Beth Stonehouse, sorry, would you please take a photo of the package you received ?

MarabethBergman Time: 2022-01-16 10:44

Q: How do I change the Address on one of my orders

A: Dear Marabeth Bergman, sorry, would you please tell us the order number and tell us your correct address ? And we need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Charmaine Longman Time: 2022-01-15 09:33

Q: Hi, I have a BVD number on my prescription. Is this something you make as I can’t see the option when I enter my prescription details. Thank you

A: Dear Charmaine Longman, would you please take a photo of your original prescription and attach it in the email?

VanessaOyola Time: 2022-01-13 09:45

Q: The information on the system indicates my order was shipped, but when I checked is seems that the postal service is still awaiting the order! Can I get a real status, please

A: Dear Vanessa Oyola, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrived in the USA today. The tracking information should be updated soon.

LynnDavey Time: 2022-01-13 00:28

Q: Hi, my PD is 29.0 for my right eye and 27.0 for my left eye. When i go to try a pair on it asks for my pd . There is no left or right eye differential in the drop down list. What am i supposed to enter??

A: Dear Lynn Davey, would you please tell us which frame you want to choose ?

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