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Consulting Servive Center

DanielleLyons    Time: 2018-03-05 14:22
Q: My item has been in preshipment for a week. What gives?
A: Dear customer, your glasses have arrived in USA. You will get it soon. Don\'t worry.
Rosalind    Time: 2018-03-05 14:12
Q: I have asked to be contacted as to when my order will be shipped and no one has contacted me. Ive ordered them over a month ago,
A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week, don\'t worry.
NikkiBattle    Time: 2018-03-05 10:12
Q: The last update I received regarding my order was 2/25. Can you please tell me when I can expect my glasses to be shipped? The last update seemed to be stating that they were preparing for shipment, but I haven't received a shipping confirmation. Thanks!
A: Dear customer, I\'m sorry to let you wait so long. We will ship out it when they are finish. Hope your understanding.
Natasha    Time: 2018-03-04 19:27
Q: hi, can you decipher my order status please? is it about to be shipped? 2180211204148 ty
A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week. We will send the shipping code to you when we ship out it.
BeckyWard    Time: 2018-03-02 21:33
Q: I see that I have been given my Black Friday credit, but want to be sure I'm receiving the glasses I ordered. My order has been processed, so I expect to still receive my glasses. That was the reason for the Black Friday purchase. Thank-you.
A: Dear customer, don\'t worry. Your glasses has been finished. We will ship out it today.
monacarlis    Time: 2018-03-02 16:28
Q: i am answering an email sent to me i need single vision prescription please
A: Dear customer, we know and we will process your glasses ASPS.
TracieWarm    Time: 2018-03-02 16:17
Q: Hi there I am looking for an update on my glasses. My order number is 2180129154545. I was told there was going to be a delay but i haven't heard anything in a while Thank you Tracie Warm FL
A: Dear customer, I\'m sorry to tell you that the frame will be delayed. You can change another frame. Hope your reply.
PriscillaAddison    Time: 2018-03-01 19:49
Q: I ordered 2 pairs of the Moana glasses, one clear prescription and the other tinted prescription (sunglasses). I, however, only got the sunglasses. Could you please check up on this and send me the clear ones too? Thanks, Priscilla.
A: Dear customer, we find that the USPS shows that your package has been delivered, please contact your local post office to check the position of the package first. Thank you.
LisaPittman    Time: 2018-03-01 11:27
Q: I am trying to pay an additional 21.90 fee for a prism in my glasses order. The link you sent me does not work. I tried to log on to the Pay Online tab to manually enter it, and can not do that. Please advise or place it on my account so I can log in and pay securely. thank you Lisa Pittman Norman, OK
A: Dear customer, we have sent an email to you, please check your email.
Jazmin    Time: 2018-03-01 06:30
Q: Hi, there are no tracking updates available for my order. There is a tracking number, but it just says label created. Can you please give me an estimate of when my order should arrive? Thanks! Order # 2180212065058
A: Dear customer, we have checked the order and find that your glasses have arrived in USA. We will get it soon.
LynetteMeeker    Time: 2018-02-28 15:38
Q: Hi there. I received a text from you informing me that one of the my glasses (order) was out out stock. I didn't receive an email and I have check my orders and I don't see anything that indicates so. Can you please let me know. thank you. Lynette. my order number is: 2180212101615
A: Dear customer, the black of the frame Vanessa are sold out. You can changed another color or another frame. Please tell us by email:service@mail-wherelight.com. Hope your reply.
SharonSmith    Time: 2018-02-28 05:51
Q: Can you please email me a copy of the receipt for order #2180227121259 that only shows the total of the order before the discount. I need it so I can be reimbursed by my vision insurance. Thank you!
A: Dear customer, we will send the receipt to you when your glasses are shipped out.
ColleenHenning    Time: 2018-02-26 17:37
Q: Is photochromatic the same as transition?
A: Dear customer, yes.
sanda    Time: 2018-02-26 15:06
Q: Please let me know if you have any sunglasses that are bifocal/progressive or transition lenses.Thank you so much!
A: Dear customer, sorry, we can\'t do the sunglasses with bifocal/progressive or transition lenses.
Becky    Time: 2018-02-26 14:38
Q: I found the card that has the coupon code from the Black Friday sale. The code is:cd0acn169005rn1253 & it's value is $32.90. Please apply this to my latest order instead of the coupon code I used. Thank-you.
A: Dear customer, we will change it for you and refund to you.
DebraColquitt    Time: 2018-02-26 12:28
Q: Hi- My order #LS606845228CN did make it to the US, however, your company failed to put an address on it, therefore the post office has sent back the package. So I am asking for a refund. thank you Debra Colquitt
A: Dear customer, I\'m sorry that we can\'t find the wrong address on your order. The glasses will return to us, and we will send to you again. Please tell us your correct address. We will give you a coupon for sorry.
KellyFletcher    Time: 2018-02-26 09:03
Q: Do you offer a refer a friend service?
A: Dear customer, we don\'t have this service.
LaToniaDavis    Time: 2018-02-26 07:12
Q: I would like to replace it with the following.. FRAME: Sku ：3014 Size ：16-44-140 Color：purple $29.95 (with the same prescription) as ordered previously..
A: Dear customer, we have changed the frame, please check it again. Thank you.
LaToniaDavis    Time: 2018-02-26 07:09
Q: I received an email that the frame that I ordered is out of stock, How do I select another?
A: Dear customer, you can tell us the name of the frame, we will change it for you. Hope your reply.
PATRICIASPENCE    Time: 2018-02-25 20:13
Q: order #2180222220958 I entered the wrong pd. my script has two listed, it states 56/53. I can be reached at 856-297-9473 Tricia
A: Dear customer, we have changed your PD, please check it again.
Sandi    Time: 2018-02-25 19:34
Q: Do you not sell any progressive lenses
A: Dear customer, we sell progressive lenses.
leah    Time: 2018-02-25 18:52
Q: my order??2180213234349 I was wondering when my order would be shipped? Thanks Leah
A: Dear customer, please allow us some days to make the glasses. Thank you.
DianeBeaty    Time: 2018-02-25 17:27
Q: Can you tell me when i can expect my glasses to arrive? Order #2180208173642.
A: Dear customer, your glasses are processing. We will send them when they are finished.
JoSchipske    Time: 2018-02-25 13:03
Q: have not received my glasses. tracking # LS653145493CN. Can you help me figure this out? TY
A: Dear customer, your glasses have arrived in USA, please contact your local post office to check the position of your package.
hayley    Time: 2018-02-25 11:05
Q: Hi I am checking the status of my order. 2180223154745
A: Dear customer, your glasses are processing. Please be patient. Thank you.
MargaretDeBlois    Time: 2018-02-24 23:59
Q: I am looking for an order I ordered 3 glasses on January 13th 2018 Order Number:2180112223956 Amount Payable:USD15 Address: 18404 Lake Oaks Drive , JONESTOWN , TX , US 78645 Phone:512 690 1229
A: Dear customer, your glasses have shipped out today. You can check the shipping status at http://www.17track.net/en/track?nums=LS709299419CN. Please login with your another email.
juliejohnson    Time: 2018-02-23 15:43
Q: I recived my order today. my major question is I ordered a pair of gold glasses. instead I got two pairs of purple. is there something that can be done?order number is 2180202000624. it has 2 different name glasses but they were the same
A: Dear customer, I\'m sorry for that. Please send the picture of two glasses to our email, we will check it for you. Our email is service@mail-wherelight.com. Thank you.
Hanan    Time: 2018-02-23 12:53
Q: Hi there, I was just wondering if my order 2180217091702 has been shipped yet? It hasn't been updated in a while and it's been about a week. Thank you!
A: Dear customer, all orders placed between February 6 - February 23 may expirience shipping delays of up to 9 business days. And we will ship out it on the end of Feb.
TiffanyJackson    Time: 2018-02-23 08:02
Q: I have a question about my order, number 2180123074236. I ordered a pair of glasses (3012) and a pair of prescription sunglasses (2250). Yesterday, just the one pair of prescription glasses (3012) arrived but not the sunglasses from my order. I was only provided with one tracking #, and it says my order was delivered. Are my sunglasses coming in a different shipment, and if so, can I have the tracking information for them? Thank you! -Tiffany
A: Dear customer, your sunglasses will come with a different shipment. Your sunglasses has some mistakes, we will shipped out it soon.
LisaCooper    Time: 2018-02-22 12:01
Q: I thought I should let you know that the order (2171031010651) from October 2017 has just arrived. This was stuck in transit for months. You have replaced this order when I queried why it was taking so long. So I now have 2 pairs the same. Do you want me to send one pair back? Lisa
A: Dear customer, you can keep the two glasses. Thank you so much for your order.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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