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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

India Hornsby    Time: 2017-10-05 07:54
Q: My favorites page won't load
A: Dear customer,what can I do for you ?
Rashawna Williams    Time: 2017-10-05 06:01
Q: So now I noticed the money was taken out of ny account for the glasses but your website says i didnt pay. I obviously did because the money has been removed from my account with your comanys name as thr recipient. Is my order being filled?
A: 2017-09-29 15:11 LOS ANGELES, CA 90008, Delivered, Front Door/Porch, Your item was delivered at the front door or porch at 3:11 pm on September 29, 2017 in LOS ANGELES, CA 90008. I think you can check your mail box,your package was on your home.
Rashawna Williams    Time: 2017-10-05 05:56
Q: I see yoi guys arent accepting credit cards. Is this a problem thats being worked on? Is it just my credit card?
A: dear customer,we can accept your credit card.
BelindaNunez    Time: 2017-10-04 23:55
Q: My address got deleted on the order
A: what can i do for you?
KimarieCourts    Time: 2017-10-04 20:20
Q: Order ID: 81709151857266 I was emailed a tracking # over a week ago but the tracking has yet to be updated showing movement or an estimated arrival date.
A: dear customer, we have checked for you ,your package was on the way to your country,after the National Day,the information will be updated
Lyn Summers    Time: 2017-10-04 19:48
Q: How much for single vision lenses ?
A: dear customer,we are free for 1.55 single vision lenses.
Yasmin Bernal    Time: 2017-10-04 19:36
Q: My order # is 81709211013223. And it's been in the same day since the 27th. Why is it not moving??
A: dear customer, we have checked for you ,your package was on the way to your country,after the National Day,the information will be updated
ShelbyMelvin    Time: 2017-10-04 18:33
Q: I made an error on my prescription for my glasses. I need to cancel the order so that I can put in the correct information. My order number is 2171004182333
A: ok, we will cancel for you.
RondaSpeicher    Time: 2017-10-04 16:03
Q: Looking for 2 pairs of progressive glasses thank you
A: dear customer, what can i do for you?
MarinaIbrahim    Time: 2017-10-04 12:28
Q: Hello, i'd like to checkon the shipping status of order 81709281601346. Thank you
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
Tiffany     Time: 2017-10-04 12:22
Q: Really want to know where my glasses are.... my order number is 81709240800324.. Disappointed that it's taking so long when I paid extra.
A: dear customer, we have checked for you ,your order was shipped out on the 29th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.
Elizabeth burns     Time: 2017-10-04 11:34
Q: I made a purchased today 10/4/17 and I’ve gotten a confirmation number 81710040749280. The money was taken out of my checking account but online it says purchase was not complete and to submit again. I’d like to know what is going on. Thank you
A: dear customer, you do not pay successfully.
Sabrina Jacques    Time: 2017-10-04 08:48
Q: I’m trying to order a pair of glasses for my daughter but under right cylinder it says “sphere” and i don’t see that as an option.
A: dear customer, you should fill in your RX .
KeriBailey    Time: 2017-10-04 03:39
Q: Order Id:81709140400075 I'm still waiting for my 2 pairs of glasses which I paid priority shipping for to reach me within 10 - 14 days?! Tomorrow will be 3 weeks!!! When they will be here?
A: dear customer, we have checked for you ,your order was shipped out on the 28th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.
beckywilliams    Time: 2017-10-03 20:17
Q: Still have not received !!!!!I was told I have a message, never got one. First time ordering from here looks like it will be my last! Super pissed!!!!
A: dear customer, we have checked for you ,your order was shipped out on the 19th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday. when the holiday finished ,the information will be update.
Karina Pleitez    Time: 2017-10-03 17:52
Q: Hello i am trying to try on a pair of glasses but it is asking me to fill in my pd. What is that?
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Yasmin Bernal    Time: 2017-10-03 14:08
Q: Checking for info on the order 81709211013223 ??
A: dear customer, your order was on the way to your country.
Thelma    Time: 2017-10-02 20:55
Q: Hi, my eyes is always bringing out water whenever I watch the screen. Please what kind of eyeglasses do you recommend I use. Thanks
A: Dear customer,i advise you to go to see your eye doctor.They are Professional.
LisaGamber    Time: 2017-10-02 19:59
Q: Checking for shipping info order 81709210437580
A: Dear customer,your package had been shipped out on 2017-9-30 and is now on the route to the US .
EbonyGray    Time: 2017-10-02 14:35
Q: Love my new frames thanks so much????????????????????????????
A: Dear customer, thanks for your love and please feel welcome to reorder on our website.
AndreaMullen    Time: 2017-10-01 19:53
Q: How to upload photo to try on glasses
A: Dear customer,can you tell me the item number of the frame?We will check it for you.
JohanaMendoza    Time: 2017-10-01 03:59
Q: I made my purchase Sept.5 paid extra for faster shipping yet I haven't gotten my order. And I can't even check the status of it. On the last email you sent which was two weeks ago, said the item is on its way. I understand shipping can take up to 14days, my stuff is almost a month. Really bad service.
A: Dear customer,i have checked for you.Your package had been delivered on 2017-9-22. plz check your mail box.If you have problem,you can contacr us again.
Josie Anton Roberts    Time: 2017-09-30 21:46
Q: Hi. I made an order with you guys earlier this month with rush shipping. It's been over 20 days since I placed the order. Can you help me figure where the order is?
A: Dear customer, We have sent you another email, please check it.
Learron Allen     Time: 2017-09-30 09:46
Q: On my prescription for CYL for the right eye it says sphere. What does that mean?
A: Dear customer,that means 0 for CYL and AXIS in the right eye.
Donna    Time: 2017-09-30 05:19
Q: Can I order frames with just clear glass. If so how do I do that?
A: Dear customer,i have eamiled you.plz check it and you will know how to order it.
beckywilliams    Time: 2017-09-29 20:35
Q: Still waiting for my glasses :( How long does it normally take? Your site says "days" its been much longer than "days" :(
A: Dear customer,i have eamiled you.plz check it.
Rashawna    Time: 2017-09-29 17:54
Q: I have the wrong script in my glasses how can i correct this
A: dear customer, i think you have received your package,so can you email us your RX and we should confirm the RX with you.
JenniferScharff    Time: 2017-09-29 16:45
Q: Hi I still have not received my glasses. It says in my account that it has shipped but when is to arriving. This is ridiculous
A: 2017-09-29 13:08 LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER on September 29, 2017 at 1:08 pm. The item is currently in transit to the destination. the glasses is on your country. you can call your local post office and ask your order.
Tyler Moore    Time: 2017-09-29 16:34
Q: When will I receive my order?
A: dear customer, can you tell me your order number?
TameraTrammel    Time: 2017-09-29 16:00
Q: Wondering if my item was shipped , got a text saying my prescription might be wrong
A: dear customer ,can you tell me your order number?
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