Buy Prescription Glasses Online at Affordable Prices

Joyce Time: 2017-09-17 15:29

Q: What type of material are the lenses? Polycarbonate? Plastic?

A: dear customer,which frames do you want to buy.

JanPerson Time: 2017-09-17 10:17

Q: I have 2 Orleans( 1 not received yet)3 charges 1 Catgirl( 2 charges) 1 Dreamweaving(not received yet...2 charges) Items were returned as there were address problems. I was charged again.There should be 3 credits Orleans Cateye Dreamweaving. Would like this resolved if I am to continue with new orders

A: dear customer, we have emailed you to confirm the address.

JazmineGillyard Time: 2017-09-17 03:02

Q: Hi I'm wondering if you can tell me if my order: 81709130115408 has been shipped yet and when will it arrive? Thanks.

A: Dear customer, we checked for you, your glasses need to be designed and has been completed, we’ll send it to you today, thank you for your understanding. Best wishes

AshleyDavis Time: 2017-09-17 00:11

Q: Can you please help me it's been 2 weeks and I really need my glasses.

A: 2017-09-15 12:29 CORONA, CA 92881, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 12:29 pm on September 15, 2017 in CORONA, CA 92881. dear customer, we have checked your order, it seemed you have received your package.plz check your mail box.

Brenda Morton Time: 2017-09-16 17:37

Q: I received an email from you guys today saying that I did not pay for my sunglasses but when I checked my account payment for them were debited. Im just trying to figure out whats going on.

A: oh,dear customer, your PD is too small can not match the sunglasses frame,plz check your PD. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Olivia Time: 2017-09-16 10:11

Q: 81709110952066 Is my order ID but I wanted to know if it shipped or not . I tried using the tracking website but it did not work . Thanks Olivia

A: Dear customer, we checked for you, your glasses need to be designed and has been completed, we’ll send it to you today, thank you for your understanding. Best wishes

SheriAllen Time: 2017-09-16 00:03

Q: Can I upload a pic to try on glasses?

A: dear customer, you can visit our website and choose frames you like to Try on.

NicoleMichael Time: 2017-09-15 22:27

Q: Do you have to have a valid prescription? I need glasses ASAP.

A: dear customer, yes,you should have right valid prescription

Taji Time: 2017-09-15 19:42

Q: Good afternoon, I recently received my glasses, which are absolutely gorgeous. Unfortunately, they do not fit my face frame as well as I thought and looks a bit crooked. Also, the sides are too tight which causes headaches. I would like to return them for a refund. Would you help me as to how I go about doing that? Thank you!

A: dear customer, can you take a photo of the glasses and email us.service@wherelight.com

Felicia McQueen Time: 2017-09-15 16:07

Q: Do you have a customer service phone number?

A: dear customer,1-206-946-8821 is our phone number.

Whit Hattaway Time: 2017-09-15 10:46

Q: How can I track order 81709101020077?

A: Dear customer, we checked for you, your glasses need to be designed and has been completed, we’ll send it to you today, thank you for your understanding. Best wishes

Ginni Time: 2017-09-15 09:44

Q: Can you use your Benny card for your order?

A: what can I do for you?

MaryMcClure Time: 2017-09-15 06:20

Q: I need to pay for the PRISM on my order. How can I do that?

A: dear customer, you should pay $10.95 to pay@wherelight.com.when we receive your money,we will do for you.

Marie-Philippe Time: 2017-09-14 09:55

Q: I want to know if my order 2170824120814 has been shipped because I've ordered my glasses 3 weeks ago..! Thank you

A: dear customer, we have checked your order,your package was 2017-09-14 11:28 BOUCHERVILLE, Delivered to community mailbox, parcel locker or apt./condo mailbox,i think you will receive it soon.

KeriBailey Time: 2017-09-14 08:34

Q: Order Id:81709140400075 I have placed this order today with a P.D of 58. I have just spoken to my optometrist who says my P.D is 59. Will it be ok to leave my order with a P.D of 58 or should I change it to 59?

A: dear customer, 1mm is almost no problem,never mind!we will do your glasses for you today.

alisonowen Time: 2017-09-14 07:52

Q: i lost me 5 dollar discount code can you resend

A: ok,we will email you.

alisonowen Time: 2017-09-14 07:51

Q: hi has my order been sent been 2 weeks waiting

A: dear customer, we have resent your package on the 1st Setp.and we have checked for you ,the order was on the london,and will send soon.

MeganCantrell Time: 2017-09-13 22:47

Q: Hello, after receiving my glasses I am confident that my doctor under prescribed the lenses. I have made another appointment with my doctor to change the prescription. Would it be possible to do an exchange for another pair of glasses with my proper prescription?

A: dear customer,we have checked your order,you have received your package,and we can give you coupon code so you can order another pair.

OliviaBurkhart Time: 2017-09-13 11:08

Q: Hello! I have tried entering my prescription to order a new pair of glasses, however, on my prescription there is no PD distance listed so I cannot enter that in. How can I find this out? Thank you

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Charity Time: 2017-09-12 20:03

Q: When will my order arrive?

A: your order was shipped out yesterday,and the shipping time is about 3-5 work days.

JenniePeralta Time: 2017-09-12 19:54

Q: I need to know the status of my order please.

A: your order was shipped out yesterday,and the shipping time is about 3-5 work days.

SheleenFrank Time: 2017-09-12 18:05

Q: When will my order arrive?

A: dear customer, we shipped your order on the 12th SEPT. and the shipping time is about 14-30 work days.

ShannonVallee Time: 2017-09-12 17:59

Q: I created my account in my name & address. I purchased a pair of glasses for my daughter today who lives in another state. I entered her address as an alternate to mine when I set up the account. How do I ensure the glasses are shupped to her & not me?

A: dear customer, we have emailed you to confirm the information with you.

JohanaMendoza Time: 2017-09-12 13:17

Q: How many days is shipping? Ordered mine on Sept 5?

A: 2017-09-07 14:55 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-09-07 14:55 CHINA, NANJING EMS, Processed Through Facility 2017-09-06 12:26 CHINA, Acceptance the shipping day is 10-14 work days.

ErinButeau Time: 2017-09-12 11:27

Q: I received my glasses today and I'm not happy with them at all. Is it possible to return them for a refund?

A: dear customer, why are you unhappy with it?

Imani Douglas Time: 2017-09-12 10:37

Q: My tracking number won't work, I see that my order shipped on the 7th, I want to know when it will arrive. Thanks.

A: dear customer, your package was on the way to Chicago，maybe the information was not update .

YulisbetMorelos Time: 2017-09-12 06:22

Q: When will my order arrive?

A: 2017-09-12 09:19 On its way to SANGER, CA 93657, In Transit to Destination, The item is currently in transit to the destination as of September 12, 2017 at 9:19 am. It is on its way to SANGER, CA 93657. 2017-09-11 23:19 LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2017-09-04 16:24 CHINA, NANJING EMS, Processed Through Facility 2017-09-03 09:51 Origin Post is Preparing Shipment

Jazmine Gillyard Time: 2017-09-11 23:51

Q: Hi my eye dr gave me a copy of my prescription and it says for the left: -3.50-1.00x1.50 and for the right: -3.75-1.00x1.50. My pd is 64 but she didn't not put a number down for the axi category. Is that something I need to have?

A: dear customer, you can visit our website and then fill in your rx and choose lens .www.wherelight.com

LisaArmstrong Time: 2017-09-11 17:08

Q: I'm not sure of how to find my PD.It's not I don't see it on the prescription

A: dear customer,we send e-mail to you to show you how to test your PD,thanks for your reply.

ElisabethFairchild Time: 2017-09-11 12:10

Q: My order, 2170911120444, I put in for two glasses and accidentally put the wrong number in for my left eye (OS). I put -.25 for both and my OS was actually -.50. Can this be changed? I literally just placed the order. Thanks!

A: OK,we got it.thanks for your reply.

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