Loading...
Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Anke    Time: 2017-09-25 02:36
Q: Hi, I would like to order for the first time but I'm not sure how to put my prescription in. It says Right: -1.50 -0.25x093 Left: -1.75 Sphere Can you help me? Thank you in advance!
A: Dear customer, we would like to tell you that your prescription can be read as right:-1.50/-0.25/93; left:-1.75/0/0, if you still have problems, please feel free to contact us.
MarseanYardley    Time: 2017-09-24 13:48
Q: Hello there. I would like to know what the status of my order is. Thanks Order # 81709191242088
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today. Best wishes.
Olivia     Time: 2017-09-24 09:12
Q: Could you let me know my tracking info? Thanks Olivia
A: can you tell me your order number?
Kerrie Saba    Time: 2017-09-24 01:47
Q: Do you have multi focals and if yes can I get sunglasses
A: dear customer,sunglasses can not do the multi focals.
LisaGamber    Time: 2017-09-23 20:31
Q: What does it mean when it says 1 unreceipted on my order screen? Can you send me an update on my order?
A: dear customer, we have emailed you.
Amanda Pehlivan    Time: 2017-09-23 19:18
Q: Can you please tell me when I will receive my glasses? Order #81709161730139. Thank you!
A: dear customer,your order was on the way to you. 2017-09-22 17:20 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece
Veretta    Time: 2017-09-23 12:36
Q: Good Afternoon, Am I able to buy frames only?
A: yes, you can.
Andera     Time: 2017-09-23 12:32
Q: Hiw do i oreder
A: what can i do for you?
CecilaPitka    Time: 2017-09-23 10:51
Q: How soon will I be receiving my glasses I purchased last week? & I paid extra for the fast shipping.
A: we have shipped out for you,and 2017-09-24 18:10 US, Louisville, Departure Scan,we think you will received it soon.
NatashaStone    Time: 2017-09-23 03:22
Q: Hi, regarding my order 81709152314300 I was wondering when i might receive it? I paid for expedited delivery and the money for the order has been taken, would you be able to let me know please?
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
SerrochiaSherfield    Time: 2017-09-22 18:13
Q: Im looking at the sunglasses by Anna. Im wandering what is the default tint? Is it what is shown in the picture?
A: yes, it is the color liked the picture.
TimekaHudson    Time: 2017-09-22 10:32
Q: I just want to confirm my rx in the order I submitted and can't find it in my account.
A: (OD): SPH:-4.50 CYL:-0.75 Axis:95 (OS): SPH:-4.00 CYL:-1.75 Axis:15
Jennifer    Time: 2017-09-22 07:33
Q: I am searching for a pair of glasses I saw on your site called cat girl item #1534. They are black with floral print. I have searched the site, but can't find them now.do you still have these?
A: dear customer, i am so sorry that the 1534 is out of stock.
Lydia Rivera    Time: 2017-09-22 07:03
Q: Hi am looking for item number 1534 the catgirl glasses I would love to order some I cannot find them in the cateye section , it's actually the ones on the picture for this section I hope you can help me , I would really love to order those thanks :)
A: dear customer, i am so sorry that the 1534 is out of stock.
Darene    Time: 2017-09-22 00:39
Q: Hi I am looking in buying some glasses but not sure which size I need, I have measured my old ones but can't work out the size in mm I have a small face so is there a way I can send you a pictues of them so you can see please Thanks Darene
A: you can visit our website and click the \"TRY ON\",and see the data of the frames.
PatRobinson    Time: 2017-09-21 20:41
Q: I'm looking for glasses in the cateye style frames only. Hope you can help me Thank you Pat Robinson
A: you can visit this link: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&frame_shapes=6
KailiTRANBERG    Time: 2017-09-21 08:07
Q: i cant tell if my ordered was completed or not, my phone froze. Can you tell me if you received a payment from me?
A: sorry,we didn\'t finish payment,you can try it again.
MelodyPadilla    Time: 2017-09-20 20:50
Q: When will i get my glasses Order Id:81709110349114 thanks
A: 2017-09-16 15:03 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
NeishaBrooks    Time: 2017-09-20 19:38
Q: How do I change my address
A: dear customer,you can email us your new address.
KimarieCourts    Time: 2017-09-20 18:59
Q: I would like to know the status of my order. Order# 81709151857266
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
JohanaMendoza    Time: 2017-09-20 18:25
Q: What's the status of my order? Placed my order Sept. 04-17. And I can't even track it.
A: dear customer,we have checked for you ,2017-09-20 09:20 LAS VEGAS NV DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in LAS VEGAS NV DISTRIBUTION CENTER on September 20, 2017 at 9:20 am. The item is currently in transit to the destination.
Ozella Miller     Time: 2017-09-20 16:09
Q: Can I just purchase the frames and not get the lenes?
A: yes, you can.
Gail    Time: 2017-09-20 15:00
Q: Hi I wanted to know when I was going to receive my order because I can't seem to track it.
A: dear customer,i think you will receive it soon, 2017-09-20 09:04 On its way to CARSON, CA 90745, In Transit to Destination, The item is currently in transit to the destination as of September 20, 2017 at 9:04 am. It is on its way to CARSON, CA 90745.
Gail Watson    Time: 2017-09-20 14:45
Q: I need to upload a different picture of my old, ugly face to try on. How do i do this? Thanks!
A: www.wherelight.com , you can visit our website and choose your liked frames to TRY ON.
Dana    Time: 2017-09-20 10:26
Q: What is the status of my order # LW839933169CN? Have they shipped? Dana Griffith
A: dear customer,we have checked for you ,your package was on the way to Chicago,i think you will receive it soon. 2017-09-15 17:11 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
Amy    Time: 2017-09-19 19:16
Q: I am trying to enter a prescription for glasses and am being asked for the PD value. I don't have that listed on my prescription but am not able to move on in the order. Not sure what to do from here.
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
LidiaCiucianu    Time: 2017-09-19 12:17
Q: I need help to place an order
A: what can I do for you?
PhuongLe    Time: 2017-09-19 11:48
Q: Where is my order?
A: 2017-09-18 15:26 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 3:26 pm on September 18, 2017.
MarlaMcCreary    Time: 2017-09-19 11:07
Q: Hi, I asked for a call months ago concerning the cat girl frame that I ordered. I received an email but no phone call. I explained that the frame was defective, I was unable to upload a picture and just like I suspected, the frames broke, right at the hinge. Please call me at 412-608-9690. Although I ordered the frames months ago, I still believe that they should be replaced or I get my money back because no one called me back. Please lets discuss this. I really like this company.
A: dear customer, we have emailed you ,plz check your mail box.
LavyddyaAnderson    Time: 2017-09-19 00:19
Q: Is there a way to try on the frames from the website. I'd like to try on Felice Number: 77042
A: dear customer, this frames do not have try on but we have data of frames of the glasses.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment: