Buy Prescription Glasses Online at Affordable Prices

Margaret Parrish Time: 2017-10-11 21:45

Q: Can regular frame have sunglass lens?

A: dear customer, ya,you can choose the tint.thanks very much.

KarinaCervante Time: 2017-10-11 15:11

Q: Confirmation #81710101305253 Hi ! I ordered a pair of glasses on October 10 the process went through because it took the money from my bank but i dont know when it will arrive nor did i get a confirmation email i would like to know whats going to happen i would appreciate the help !

A: dear customer,don\'t worry,it\'s finished now ,and we will send it soon.thanks for your reply.

Deann Time: 2017-10-10 23:47

Q: Do you offer prism, if so how high do you go?

A: Dear customer, we would like to tell you that we do offer prism for single vision glasses and the maximum value we offer is 6.00. Please feel welcome to go to our website order if you like.

Geneva Olowoeshin Time: 2017-10-10 04:53

Q: Hello, May I order my frame again?My cousin stepped on my glasses this time. And can I pay for an extra frame?

A: dear customer, you can order if we have the frames in stock.thanks very much .

ChristinaBryant Time: 2017-10-09 22:07

Q: Hello I purchased a pair of glasses in May and the arm is already broken...what can I do to get them replaced they have been broken since late Aug.

A: Dear customer, we would advise you to take a photo of the glasses and attach it in the email so that we can check it for you first.

LisaGamber Time: 2017-10-09 18:50

Q: Got my glasses today. Quality is about what you would expect for the price you are paying. Overall... I am happy.

A: Dear customer, Thank you for your share and we will try our best to offer glasses with best quality.Please feel welcome to reorder on our website.

Yasmin Bernal Time: 2017-10-09 14:44

Q: So the Chinese holiday is over and my order still is in the same spot. I really need my glasses but am getting frustrated and impatient with this company. Who do I need to talk too to get my money back??

A: dear customer,We shipped out on 25th/09/2017and you are advised to wait with patience, your order is now in transit to the US, and when it arrives in the US, the information will be updated. Your understanding will be greatly appreciated. Best reagrds, Blue

Laura Time: 2017-10-09 07:04

Q: I cannot find the "Fairytale" glasses on the website that were shown on fb for $12.95? Are they still available? Thank you.

A: dear customer, you put in 2908 you can find it ,thanks very much.

Cristal Gomez Time: 2017-10-09 00:41

Q: I need to replace or change Roach what do i do

A: Dear customer, we have sent you an email, please check it and reply to us as soon as you can.

DorisZelaya Time: 2017-10-07 18:38

Q: The glasses arrived with scratches. I'm disappointed, 8; like to return them and get a replacement please.

A: dear customer, can you take a picture of the glasses and email us ??service@wherelight.com

JudyClark Time: 2017-10-07 15:24

Q: How do I upload photo to try on glasses?

A: you can choose the frame and the lens you need from our website for each frames ,www.wherelight.com

Elizabeth Time: 2017-10-07 06:28

Q: You say I did nothing make my purchase successfully on 10/04/2017 but you are still taking money out of my account. What the hell is going on. Either send me my glasses or refund my money.

A: dear customer ,bank company is on the chinese National Day, so they have 8 days holiday.The 9 th october will solved for you.

Nicolelynn Champ Time: 2017-10-06 21:41

Q: I have a 3 pairs of non prescribed glasses and I was wondering how much I would be charged to get them prescribed.

A: you can choose the frame and the lens you need from our website for each frames ,www.wherelight.com

IanChurchill Time: 2017-10-06 19:40

Q: Order 2170917223239 When is the expected date of arrival? The tracking numbers and instructions provided do not work.

A: 2017-09-27 14:56 CNNKGD,China, International item has left originating country and is en route to Canada.your package was on the way to your country.

Virginia Castro Time: 2017-10-06 19:19

Q: I dont have my pd# but when i measure it it was 30

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Beti Spyke Time: 2017-10-06 10:46

Q: My card was charged but y'all saying I didn't pay

A: dear customer,we have checked for you ,your order was successfully, we will do it for you as soon as possible.

SusanBosler Time: 2017-10-06 10:24

Q: Where exactly is the bridge measurement? Upper, middle or lower spot that rests on your nose?

A: you can see the image on our website for each frames ,www.wherelight.com

Whitney Time: 2017-10-06 10:03

Q: Hey, I want to buy reading glasses but don't know how to convert it in the prescription portion. I want some reading glasses but you require a prescription and I don't know how to convert it. I ussualy use a 3.00+ reading glasses

A: you can choose the frame and the lens you need from our website for each frames ,www.wherelight.com

Yasmin Bernal Time: 2017-10-06 10:02

Q: The Chinese holiday start on the 1st and ended on the 3rd. My order shipped on the 27th of September so that doesn't add up on why my order had been in China for that long. I'm getting frustrated on my order. If this is going to keep being an issue i want my money back !!!

A: The Chinese National Day is start on the 1st and ended on the 8th.

KaraCremer Time: 2017-10-06 09:56

Q: I made my order over 2 weeks ago and selected the 10 day shipping method and they have not come yet. My order number is 81709222048353. Wondering where they are

A: dear customer, your order was on your city. 2017-10-06 13:28 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on October 6, 2017 at 1:28 pm. The item is currently in transit to the destination.

MariaSoto Time: 2017-10-06 05:10

Q: Hello I ordered some glasse but they had problem delivering because my address didn't have my unit number so I went to my local US postal and they said that my glasse are on the way back to you guys so I was wandoren if can give you my correct address so you can sent it back to me or I'll just get my money back

A: dear customer,we have not receive your package back, now we can give you coupon code you can order another order and fill in correcr address,and or tell me your correct address, if we receive your back package we will resend for you.

ElyzabethJocelyn lacroix Time: 2017-10-05 21:26

Q: Je n'arrive pas à retracer mon colis !

A: dear customer, we have checked for you ,your order was shipped out on the 4th October,but you know the 1st october is chinese National Day, so they have 8 days holiday.

adrienneHills Time: 2017-10-05 19:42

Q: Hi, Just have a question about "dream weaving" frames.. Number 5085. I am wanting to order the colour black and pink/rose print, but they have the prongs coloured green. I am wondered am i able to get them ordered with a different colour prong, instead of green? Thanks, Adrienne.

A: dear customer, did you have order?

JulieHills Time: 2017-10-05 19:37

Q: Hello, what is the difference between 'anti-scratch and glare' and 'premium coating'? thanks,Julie

A: High quality coatings and general coatings

JulieHills Time: 2017-10-05 19:15

Q: can you please tell me the difference between the sense thickness's as i don't know which ones to order. Also the differences between the lens coatings, what does "premium coating" give that the others don't? Thanks, Julie

A: dear customer , higher index will be more thinner

JulieHills Time: 2017-10-05 19:13

Q: hello, i am currently ordering a pair of glasses for the first time and have a couple of questions about the sense thickness?

A: what can i do for you?

KimarieCourts Time: 2017-10-05 18:55

Q: Order ID: 81709151857266 That answer doesn't make since. If my package was shipped from China on September 22nd then the Chinese National holiday starting on October 1st shouldn't have been an issue. That's 5 business days between shipping and the start of your holiday. Where are my glasses? That's more than enough time to have left China!

A: dear customer, we have checked for you ,your order was shipped out on the 25th Sept,but you know the 1st october is chinese National Day, so they have 8 days holiday.

FhernandoIndigo Time: 2017-10-05 18:12

Q: I ordered a pair of Prescription eyeglasses from you guys and they are crooked,they're uneven,one side is higher than the other,what can I do?

A: dear customer,can you take a picture to us and email us .service@wherelight.com

Latoya Jefferson Time: 2017-10-05 17:08

Q: It is misleading to say when u say u have paypal...but you don't. I really need my new glasses but I don't know you as a seller and prefer to the protection and quality assurance paypal gives

A: dear customer, we can use the paypal ,you can try again.

sonidavis Time: 2017-10-05 10:37

Q: I love my new glasses! The legs are a little wide on the Ochoa frame and keep slipping off. Any suggestions on how to tighten the legs to make them fit better?

A: dear customer, you can use the Nose pad to fix the frames.

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