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Consulting Servive Center

SuzannePriddy    Time: 2018-02-07 06:59
Q: I received a message to send a picture of my original prescription. How and where do I do that?
A: Dear customer, what is wrong with your glasses?
KathleenBradburn    Time: 2018-02-07 06:46
Q: I placed order number 81712281039184 on 12/28, on January 4th I received a tracking number for my order. I still have not received my order and when I try to track it, it says its still in pre-shipment. I would like to know when I'll be getting my glasses.
A: Dear customer, I\'m sorry to let you wait so long. We ship out your glasses on 04th/01/2018. Free shipping will take 30-45 business days. If you get your glasses without prescribed time, we will give you a coupon or remade for you.
KarenScott    Time: 2018-02-06 15:43
Q: I didn’t realize that the Rex was for single vision, I need progressive and also medium size frames instead of large.
A: Dear customer, if you need to change single vision to progressive, you need wait for more 15 business days before we ship out it. And you need pay extra for progressive. We have stopped your glasses, please reply us soon. Thank you.
Pineapple    Time: 2018-02-06 15:27
Q: Do you have the blue light blocker lenses to protect eyes from computer screens????
A: Dear customer, yes, we can choose the \"Bluelight Protect\" on \"Functional Lens\" .
Sabrina    Time: 2018-02-06 15:06
Q: Hello, I want to order ONLY the frames, because I have ordered glasses from online the prescription is NEVER right. So, I can get my prescriptions in the 7 pair of glasses that I want order today. Please advise ASAP. Thank you Sabrina McClain Poole
A: Dear customer, yes, you can buy the frame only.
DanielleFoley    Time: 2018-02-06 14:34
Q: I just placed an order (order #: 2180206142938) and I put in the wrong pd. My actual pd is 60.5. Could I have that fixed on my order? Thank you so much!
A: Dear customer, we have changed your pd. Please check it again.
Lucy    Time: 2018-02-06 13:01
Q: I have a measurement of lens 54 bridge 14 and arm 140 do these Moana glasses fit me? or do I need to place in my measurements Also I want to order them without prescription lenses I just want the frames how do i do this?
A: Dear customer, you can comparing with your glasses which you wear before. Or you can \"TRY ON \" on our website. You can choose the frame only.
ToniGodwin    Time: 2018-02-06 08:44
Q: I love your glasses but, I have so many concerns. Many people cancel because of the length of time it takes to receive the glasses just to have some sort of malfunction. you in return blame it on the PD and ask to get a physician proof and it's never the PD, it's the axis or something minor that happens to be your neglect, and then we have to wait even longer for the glasses. Please rectify this matter so I can continue to purchase from Wherelight
A: Dear customer, we will take on the mistakes which we have made.
AprilWindham    Time: 2018-02-06 08:04
Q: Status of order 2180127162842? Please advise
A: Dear customer, we get your email that you want to change frame and prescription. But we don\'t know your new frame and new prescription. Please reply us soon.
RosemarieSmith    Time: 2018-02-06 08:00
Q: I am checking the status of my Order.
A: Dear customer, I\'m sorry to let you wait so long. We will ship out it this week. Don\'t worry.
AmyVoss    Time: 2018-02-05 19:36
Q: Where do I upload a photo to try on glasses?
A: Dear customer, you can click the button \"TRY ON \" on the product page.
KimDeCerio    Time: 2018-02-05 16:48
Q: I am looking for glasses that people have posted on the website. I have the product codes and can't put them in the search bar to find them. nothing comes up.How do I find with product code.
A: Dear customer, you can tell me the product codes you want, I will give you the product link. Email: service@mail-wherelight.com
AbigailValdivia    Time: 2018-02-05 16:08
Q: Hello Ill like to CANCELED my order 81802042028589 NO LONGER NEED IT. AND REFUND TO MY CREDIT CARD THANK YOU
A: Dear customer, order 81802042028589 has been canceled already. Your order was unpaid before.
VioletFranco    Time: 2018-02-05 14:39
Q: I downloaded a picture to try on glass but the glasses don't show up on photo ..How do I delete picture from TRY ON
A: Dear customer, did you choose your PD, is there any error code? Can you give me the screenshot so I can tell you how to continue. Email: service@mail-wherelight.com
ElaineGomez    Time: 2018-02-05 14:16
Q: I have yet to receive my eye glasses. Can you please let me know what is taking so long.
A: Dear customer, I\'m sorry to let you wait so long. We ship out your glasses on 07th/01/2018. Free shipping will take 30-45 business days. If you get your glasses without prescribed time, we will give you a coupon or remade for you.
Allison    Time: 2018-02-05 13:38
Q: Order number2180121204708... need update please
A: Dear customer, your glasses have been finished. If you need change your prescription, please send to our email(service@mail-wherelight.com). Hope your reply soon.
Shawna    Time: 2018-02-05 09:35
Q: Madison #97565 is "out of stock" in women's large, in red. Is there a chance you will get more.
A: Dear customer, yes, but we get the glasses again until the end of February.
WonderRo    Time: 2018-02-05 07:40
Q: Hello on 1-22-2018 I ordered a pair of glasses from your website. I was charged 2x for this order. Once on paypal and once through my credit card and only received 1 pair of glasses. I do have a print out of my bank transactions which I will be glad to email you. But I was wondering instead of getting a refund if I can apply the $47.90 which was for the glasses and shipping towards a new pair of glasses.
A: Dear customer, please tell us your order number by email, we will check it for you. Our email is service@mail-wherelight.com.
Kathy    Time: 2018-02-05 06:36
Q: I placed an order 1/22/18 and I am unable to see tracking or pull up any information on the order. I do show that it was payed through paypal with no issues.
A: Dear customer, your package has been shipped out on 5th/02/2018. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS647037441CN
GinaTejero    Time: 2018-02-04 23:03
Q: Could you please track my order for me? Thank you. order number 2180112064835
A: Dear customer, I\'m so sorry to let you wait so long. We have shipped out your glasses on 18th/01/2018. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LZ026323785CN.
Kelly    Time: 2018-02-04 20:51
Q: Order ID:2180108214013 My glasses were suppose to arrive on the 29th, the tracking says they were delievered but I haven't recieved them yet.
A: Dear customer, please contact your local post office to check the position of your package.
SavannahHudson    Time: 2018-02-04 19:53
Q: How do i upload a photo to your site to see glasses on me before i purchase?
A: Dear customer, you can click the \"TRY ON\" on the product page.
ManuelaComire    Time: 2018-02-04 18:23
Q: Order 2180110055403 still has not arrived and unable to be tracked with the tracking that was provided.
A: Dear customer, your package has been shipped out on 24th/1/2018. The free shipping will take 30-45 business days. You can check the shipping status at https://t.17track.net/en#nums=LS583028436CN.
CINNAMON    Time: 2018-02-04 13:40
Q: Hi there, Order ID: 2180120130756 Tracking #: 9400110200828639147773 Glasses Name: "Sally" I have not received these glasses, even though this says that they were delivered. They were supposed to come with 4 other glasses I ordered, so 5 total, however I only received the 4 other glasses. How can I get this fixed? Thank you! Cinnamon
A: Dear customer, I\'m sorry for that. We will remake for you. We will give you a coupon.
SonjiWest    Time: 2018-02-04 08:31
Q: I'm trying to order single vision computer lenses but when I add the blue block coating it won't let me choose my prescription. Help?
A: Dear customer, please send your screenshot to our email, we will help you to solve the problem.
CINDY    Time: 2018-02-04 08:28
Q: MY OPTOMETRIST WILL NOT GIVE ME MY PUPILLARY DISTANCE SO I AM NOT ABLE TO INCLUDE THIS. I ASSUME THIS IS SOMETHING THAT NEEDS TO BE INCLUDED IN ORDER TO HAVE A PROPER PRESCRIPTION. IS THERE ANY WAY I CAN MEASURE MYSELF AND INCLUDE THIS?
A: Dear customer, you can measure it by self. Please click the url to check the information. https://www.wherelight.com/Special.php?to=pd
AlexisArchuleta    Time: 2018-02-03 22:09
Q: I was charged twice for one pair of glasses (Order ID: 2180201230944). I need a refund of the additional $85.80 that was charged to my card.
A: Dear customer, we checked your order, and we have refund the additional $85.80. Please check your Paypal.
Wendy    Time: 2018-02-03 17:10
Q: I can't fin the 'try-on' funcion on your website...please help!
A: Dear customer, some glasses don\'t have \"TRY ON\". I\'m sorry. We are gradually improving.
JuliaDoleanu    Time: 2018-02-03 12:25
Q: I need to track my order.. how can I do so?
A: Dear customer, please tell us your order number by email, and we will check it for you. Our email is service@mail-wherelight.com
Stiman    Time: 2018-02-03 11:42
Q: You have questions re my RX script. email address is correct above. Please contact me. Thank you Barbara Diane Stiman
A: Dear customer, we will send email to you.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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