Loading...
Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

AmyMiller    Time: 2017-08-29 09:51
Q: There is money in my account but it keeps saying payment cannot be processed?
A: dear customer, may be you can choose paypal to try again.
Carol Harper    Time: 2017-08-29 08:25
Q: Is there a coupon for 1st time buyer?
A: pdclnj170729a208410 here it is a $5 coupon code.
Jane Peden    Time: 2017-08-28 14:23
Q: I just received my glasses and they are the wrong prescription. How do I return them for a refund.
A: dear customer, can you take a glasses report to us , if we do the wrong RX for you ,we will redo for you.
WendyLehano    Time: 2017-08-28 13:41
Q: Can i check on my order # 81708182006114 its says completed but it also says unreceipted. Not sure what that means. Thank you for your help.
A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes
DoloresScalesse    Time: 2017-08-28 04:44
Q: Are you saying that my glasses I pick out include my progressive lenses for say glasses I pick out for $19.00 ?? I might need help if so ! THIS EILL BE A BLESSING FIR ME!
A: dear customer.which frame do you like
StephanieOu    Time: 2017-08-27 21:13
Q: Is it too late to switch from the white/clear color to tortoise shell? Order ID: 2170827201425
A: OK,we will change tortoise shell for you.
LauraKeel    Time: 2017-08-27 17:12
Q: I ordered fashion lenses and got sunglasses. I assumed they'd be clear lenses. What option is that?
A: dear customer,the lenses is free for you ,you can take the film down.
KarenLaPointe    Time: 2017-08-27 09:40
Q: Hi! I want to purchase your Mag frames (SN 3025), however, I want a clear lense with blue light protection. Can this be done by selecting the polarized version and then leave a message stating to have them clear with blue light protection? Thanks ver much! Karen LaPointe
A: yes, you can choose.
Shannon    Time: 2017-08-27 00:32
Q: Are you going to stock up the Sadie eyeglasses soon? I really like the style... thanks!
A: dear customer,this frame was out of stock.
AshleyDavis    Time: 2017-08-26 20:36
Q: I won't let me pay it keeps asking for my mailing address when I all ready put in 5 times.
A: dear customer,what can i do for you?
JoselinFabela    Time: 2017-08-26 17:48
Q: How do I upload my picture?
A: dear ,you can visit our website ,and you can choose the frames you like, then you can \"TRY ON\".
Anda    Time: 2017-08-26 16:27
Q: How do I try on???? I've upload a photo but how do I try on??
A: dear ,you can visit our website ,and you can choose the frames you like, then you can \"TRY ON\".
Denise Plourde    Time: 2017-08-26 15:53
Q: What is the status of order number 81708230645599?
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
KimSmith     Time: 2017-08-26 13:45
Q: Can you tell me whether or not the Dawson's will be restocked?
A: dear customer,sorry, this frames was out of stock.
Joyce Hargrove    Time: 2017-08-26 10:13
Q: I ordered a pair of glasses on August 3rd and I'm trying to track the status of it.
A: dear customer,we have checked for you ,your order will be shipped out today. many thanks for your understanding.
Tania    Time: 2017-08-25 17:53
Q: Do you have cateye readers glasses?
A: dear customer,we have .you can search from here:https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&GENDERS=1&frame_shapes=6
Diane    Time: 2017-08-25 17:03
Q: Do you have bifocal sunglasses?
A: dear customer, we can not do the bifocal sunglasses
JANICA BROWN     Time: 2017-08-25 16:34
Q: I want to know my tracking number..and when will I receive my order???
A: 2017-08-27 16:59 PHILADELPHIA PA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our PHILADELPHIA PA DISTRIBUTION CENTER destination facility on August 27, 2017 at 4:59 pm. The item is currently in transit to the destination
AprilMichel    Time: 2017-08-25 08:33
Q: How long does it typically take to process the order? And how long does shipping take...?
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes. and the shipping time is about 14-30 work days.
Kris    Time: 2017-08-25 06:34
Q: When will you be getting the anita's back in stock.
A: dear customer, this frame only have pink and white.
JacquelineAlexie    Time: 2017-08-25 03:28
Q: WHERE are my glasses!?!? Order Id:81708022231161 2017-08-02 Status: Confirmed Completed
A: 2017-08-27 16:07 OAKLAND CA DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in OAKLAND CA DISTRIBUTION CENTER on August 27, 2017 at 4:07 pm. The item is currently in transit to the destination.
Corinne    Time: 2017-08-25 00:15
Q: hello can someone please explain why there's no mention of US$ default displays of prices advertised when company ships to many different countries? Very confusing!!
A: dear customer, very thanks for your advising,we will change the USD mention.
JeannineZabriskie    Time: 2017-08-24 08:04
Q: I am trying to order two pairs of glasses that are $5. But, when I go to checkout they come up as $10.00 each for a total of $20.00. How do I fix the price?
A: dear customer you should buy a first pair over $10, then the second pair will be $5 .
MarthaLeyva    Time: 2017-08-23 19:51
Q: We're are my eyeglasses? 81708041655116
A: 2017-08-24 09:42 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 9:42 am on August 24, 2017.
ReneeBaxter    Time: 2017-08-23 16:05
Q: My PD is 34.28 I don't see that number listed in the drop down.
A: dear customer, plz tell me your order number.
HannahLitman    Time: 2017-08-23 10:47
Q: I paid almost $20 for quick shipping. That was about two weeks ago and my order info doesn't work for the tracking. Are they on their way?
A: 2017-08-23 17:16 US, DAYTON, Delivered 2017-08-23 08:26 US, West Carrollton, Out For Delivery 2017-08-23 07:40 US, West Carrollton, Arrival Scan 2017-08-23 04:34 US, Louisville, Departure Scan 2017-08-23 01:57 US, Louisville, Import Scan 2017-08-23 00:29 US, Louisville, Arrival Scan 2017-08-22 14:23 US, Anchorage, Departure Scan 2017-08-22 11:30 US, Anchorage, Arrival Scan 2017-08-22 21:54 JP, Narita, Departure Scan 2017-08-22 20:45 JP, Narita, Arrival Scan 2017-08-22 16:24 CN, Shanghai, Departure Scan 2017-08-22 02:45 CN, Shanghai, Export Scan 2017-08-21 18:48 CN, Dan Yang, Pickup Scan 2017-08-21 18:41 CN, Dan Yang, Origin Scan 2017-08-21 06:07 CN, Order Processed: Ready for UPS
Mandie Haley    Time: 2017-08-23 07:21
Q: I have a flexible spending card that I can use for glasses, Dr. Visits, prescriptions, etc. However, this was not accepted when I tried to pay. Help?
A: dear customer, i think your cried card may have some problems,plz try again.
Pamela Henderson    Time: 2017-08-22 23:43
Q: I would like to know when I am going to receive my glasses why is this so complicated
A: 2017-08-22 16:05 SAINT LOUIS MO NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our SAINT LOUIS MO NETWORK DISTRIBUTION CENTER destination facility on August 22, 2017 at 4:05 pm. The item is currently in transit to the destination. 2017-08-22 09:18 On its way to SAINT LOUIS, MO 63106, In Transit to Destination 2017-08-21 10:18 ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Departed USPS Regional Facility 2017-08-21 10:07 ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2017-08-20 18:33 ISC CHICAGO IL (USPS), Processed Through Facility 2017-08-16 20:17 CHINA, NANJING EMS, Processed Through Facility 2017-08-14 12:24 Origin Post is Preparing Shipment 2017-08-14 12:24 CHINA, Acceptance
PamelaHenderson    Time: 2017-08-22 21:05
Q: I ORDERED PRESCRIPTION GLASSES ON AUG 1 LOOKING FOR MY ORDER EMAILED VIA FACEBOOK YESTERDAY THEY ASKED FOR MY EMAIL ADDRESS CAN'T GET A RESPONSE ORDER # 2170801201824
A: dear,what can i do for you?
Thelma White    Time: 2017-08-22 17:28
Q: Glasses are long over due...where are my glasses
A: 2017-08-22 09:08 On its way to CAMDEN WYOMING, DE 19934, In Transit to Destination, The item is currently in transit to the destination as of August 22, 2017 at 9:08 am. It is on its way to CAMDEN WYOMING, DE 19934.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment: