Consulting Servive Center

A: dear customer ,we have checked for you: 2017-08-11 14:39 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

A: dear customer, can you take a photo of your glasses and email us:service@wherelight.com

A: dear customer, which frames do you want to TRY ON?

A: dear ,we only find you order in May, what can i do for you?

A: dear customer,which frame would you like to order?

A: dear customer , your order was successfully,your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

A: dear customer, we have checked for you,we will refund you with paypal.

A: 2017-07-26 18:57 CNNKGD,China, International item has left originating country and is en route to Canada maybe the information was not update ,i think you will receive it soon.

A: Your lens is multifocal lens, which should be personal designed in the factory. It will take longer than normal lens.

A: dear customer, you can choose the tint for the lens you like.

A: dear , can you take a photo of the glasses and email us:service@wherelight.com

A: yes, we can do it.

A: dear customer,you order was successfully.

A: dear customer, you can visit our website ,and choose frames ,every frames have data of it.

A: yes,i have emailed you.

A: dear customer, we have checked for you.2017-08-02 16:51 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. maybe the information was not update, plz wait more time ,i think you will receive it soon.

A: dear customer,we can do it for you,when you order the glasees you can give us remarks

A: dear customer, we will ship out your order today, then we will email you your tracking number.

A: what can i do for you.

A: what can i do for you.

A: dear customer,we have checked for you.2017-08-05 22:06 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

A: dear customer, we have checked for you ,2017-08-09 14:47 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.your tracking number is LW669978375CN.and you can track from here:www.17track.net

A: your order was successfully,we will do it for you right now.

A: dear customer， you can visit our website ,www.wherelight.com and choose frames then you can choose lenses as your RX

A: 2017-08-09 01:48 A mechanical failure has delayed delivery. We\'re adjusting plans to deliver your package as quickly as possible. / Your package was released by the clearing agency

A: dear cutsomer,plz check your account , you do not pay twice for us.

A: dear customer, we have checked for you.yes, we have.

A: dear customer, you can send me a video and email us.service@wherelight.com

A: dear customer, plz visit our website then you can choose frames which you want to change then email us.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.