Consulting Servive Center

InnaZhbankov Time: 2017-08-07 13:47

Q: Where is my order # 2170731073008?

A: 2017-08-07 SHIP OUT LW669956018CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW669956018CN

Manuela Time: 2017-08-07 10:05

Q: How long to wait to receive in uk?

A: free shipping: 10-16 work days; UPS: 3-7 days is $18.95

JanaEarll Time: 2017-08-07 09:59

Q: Pupillary distance was incorrect on my order already submitted. Correct pupillary distance is right 31 left 33. Thank you

A: ok, we will change for you .

Marit Time: 2017-08-07 08:38

Q: Hi, Do you only do single vision lenses for sunglasses? I need high index and progressive lenses.

A: yes, we can.

Pampernell Time: 2017-08-07 04:59

Q: When will these ship

A: we emailed you some problems ,plz answer us.

MaimunaGassama Time: 2017-08-06 17:58

Q: I always pay extra for the anti glare coating, but you guys never put it on my glasses. I've ordered two glasses from you guys, and although I paid for it.... you guys didn't put the coating on the lenses. I want to order some new frames, but i'd like a credit or something for last two glasses, and I want to be assured that the two I am about to order will have the coating on them.

A: dear customer,we have checked for you ,your add $4.95 for Anti-Scratch & Glare.we have really do the tint for you, i think you can check your lenses.

Hayley Time: 2017-08-06 12:11

Q: Do you guys ship to Canada . If so how long would it take ????

A: yes, we could. free shipping: 10-16 work days; UPS: 3-7 days is $18.95

Ann-Marie Williams Time: 2017-08-06 12:07

Q: I put the wrong address for an order how do I change it order number 81708061153209

A: yes, plz send your right address to me .service@wherelight.com

Ava Time: 2017-08-06 04:56

Q: Ok....Do I have to get eye exam before I purchase glasses since there are different types of focals

A: YES, you should have your correct RX.

Charli Cutright Time: 2017-08-05 21:08

Q: How do I delete items from my shopping cart?

A: dear customer, i have sent to your email.

KimLandgren Time: 2017-08-05 19:32

Q: How can I track my order?

A: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW624968991CN

Tiffany Livingston Time: 2017-08-05 15:36

Q: Hi. I found a couple of glasses I look, how do I order these or try on frames to see if they fit before I buy

A: Some glasses hsa a button with \"try on\", you can click it, others you can check the size of it.

C Phillips Time: 2017-08-05 14:37

Q: How would I go about ordering trifocals?

A: choose the Multifocal Lens first, and then choose the lenses type you want.

Sarah M. Time: 2017-08-05 09:02

Q: If I get a pair of glasses but put dark lenses on them will they be the same as prescription sunglasses?

A: In some ways, yes.

ErinSorensen Time: 2017-08-05 07:59

Q: Hi. I'm trying to purchase Ms.Shopping in blue and it will not let me click the button to add lenses. Am I doing something wrong? Please advise. Thank you

A: dear customer, I tested it and found it\'s ok, maybe you can try it again: https://www.wherelight.com/wl/GetInfo-315.html?c=blue

Mariavan Bruggen Time: 2017-08-05 00:37

Q: Dear Where light, I am at this moment in China and my glasses are cracked on the side open :( is it possible to ship me a new pair in a close week to Chinese address? Kind regards Maria van Bruggen

A: dear customer, we found that you bought the glasses six monthes ago, so we can just give you a coupon for your next order, thanks for your understanding.

Ashley barton Time: 2017-08-04 19:33

Q: I ordered glasses today 8/4/27 was wondering if I could get it shipped USPS instead of China air mail? Order # 81708040716470

A: yes, we ship out by USPS.

johanne Time: 2017-08-04 13:02

Q: Do y ou speakers french

A: sorry, we don\'t, maybe we can talk with translation software.

Chou Time: 2017-08-04 10:26

Q: My AXIS is 005, but your chart starts at 1, is anything lower than one is one? and my prescription does not have ADD, but do have N.V. for O.D. and O.S, what other information should I provide?

A: 005 is 5, maybe you can send your prescription to us: service@mail-wherelight.com

Shannon Donnie Time: 2017-08-04 08:25

Q: I have a strong prescription...usually the lenses are thick and I have to get special lenses so they don't look like the bottom of a coke bottles! Do you do thinner lenses in cases like mine?

A: please send your prescription to us first: service@mail-wherelight.com

Joe valle Time: 2017-08-04 08:08

Q: Order Id:81707251512217 2017-07-25 Amy tracking number?

A: here is your tracking number: LW620354701CN

JessicaRemme Time: 2017-08-04 07:59

Q: Hi there, is it possible to do a split payment? Thank you!

A: sorry, we don\'t accept payment by installment.

KellyRipoll Time: 2017-08-04 07:07

Q: I am trying to order the DARBY women glasses in black and it doesn't let me. It doesn't say they are out of stock either. Do you know what may be the problem?

A: dear customer, I tested it and found it\'s ok, maybe you can try it again: https://www.wherelight.com/wl/GetInfo-1005.html?c=black

1438150 Time: 2017-08-04 06:14

Q: Hi! I just received my glasses and I noticed that the nose pad is loose. Whenever I wear it the glasses moves bcs of the nose pad. It doesn't fit in my nose part bc it is loose. Is there any way that I can return the product and just get a refund.

A: please send a photo and contact our customer service: service@mail-wherelight.com

Wendy Time: 2017-08-04 05:33

Q: My order 2170803174257 is lacking the PD which is 60. How do I let production know this? the link they sent has error 404 URL not found

A: dear customer, don\'t worry, I will change the pd to 60 for you.

catherineoliva Time: 2017-08-03 18:45

Q: Please update me on my order. It has been in USPS mail for 3 days and has not been updated? Please advise.

A: 2017-08-01 19:22 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

AbbieLewis Time: 2017-08-03 17:44

Q: Hi i was wondering what would the estimated arival date of my order would be. My order number is 81707251209023

A: 2017-08-01 19:22 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

Penny shue Time: 2017-08-03 15:20

Q: Do you do tri focals.in either line or progressive

A: yes,we can do tri focals with line or no line.

AdrianaGarcia Time: 2017-08-03 12:02

Q: Really interested in the lavinia pair in purple is there a wait list or how do i know when they will be available again

A: dear customer, we regret to tell you that the one you like won\'t be sold any more, you can choose new from our website.

Dakota Time: 2017-08-03 11:38

Q: hello my order number is 2170803113150 and I just want to ensure I did everything correctly, I just need single vision in -2.00 for each eye. :)

A: dear customer, don\'t worry, everything is right.

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