Consulting Servive Center

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes

A: dear customer, you can put posts on our facebook.(Wherelight)

A: dear customer , yes we do.:)

A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: 2017-07-24 15:41 CNNKGD,China, International item has left originating country and is en route to Canada

A: we checked it for you, your package was flew to you on 24th/7/2017, tracking No. is 1ZE8377X0457806138, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

A: we need your PD，If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: PLZ EMAIL US :service@wherelight.com

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

A: 2017-07-22 21:53 SHREVEPORT LA DISTRIBUTION CENTER, Departed USPS Regional Destination Facility, Your item departed our SHREVEPORT LA DISTRIBUTION CENTER destination facility on July 22, 2017 at 9:53 pm. The item is currently in transit to the destination

A: dear customer,this frame factory is making these frames, i think it is will be back soon. thank you for your loving.

A: dear customer, we have checked for you, i think you have received your package ,plz check your mail box.

A: https://www.wherelight.com/wl/GetInfo-553.html you can try it .

A: yes, you can send us, service@wherelight.com

A: 2017-07-21 15:13 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: dear customer,we can do lenses with lens.

A: we have redo for you ,and shipped out on the 3rd July.

A: dear customer , we can do it .

A: we can give you a coupon code and you can buy a another pair.

A: 2017-07-23 17:32 SAINT LOUIS MO NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our SAINT LOUIS MO NETWORK DISTRIBUTION CENTER destination facility on July 23, 2017 at 5:32 pm. The item is currently in transit to the destination.

A: dear customer , we think you can try your CC or the PayPal.

A: dear customer , can you send me a photo of the glasses and email us?service@wherelight.com

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. you can see the status.

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

A: you can email ue service@wherelight.com

A: dear customer, we have checked for you ,you do not pay successfully,you can try it again.

A: dear customer, we have checked for you, we think you have received it ,can you check your mail box? and we have emailed you.

A: 2017-07-23 10:00 CHINA, Acceptance, Your item was accepted at 10:00 am on July 23, 2017 in CHINA.