Consulting Servive Center

ChelseaSerfass Time: 2017-07-29 10:05

Q: My glasses came in yesterday, but i noticed they're broken. I was wondering if i could get another pair of glasses possibly for free?

A: dear customer, can you send me a photo of the glasses and email us,service@wherelight.com

elizabethbanuelos Time: 2017-07-29 08:44

Q: Looking for my shipment

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

Darene Time: 2017-07-28 23:23

Q: Hi I am interested in ordering some glassesbut not sure which type of lenses I need to get because my prescription is hight and would like to get thinner lenses so could you tell me which ones I need please This is my prescription R- Sph -475, Cyl -400, Axis 178 L- -300 -450 174 Thanks Regards Darene Everett

A: dear customer, you can choose the single vision lenses, and you can choose high refractive index lens.

MandiShaker Time: 2017-07-28 21:45

Q: How long does shipping take?

A: dear customer, we have checked for you ,you choose Priority shipping. when we shipped out it maybe about 10-14 work days.

NikhiaMunson Time: 2017-07-28 20:55

Q: I would like to know when my glasses are going to be shipped order # 81707232129092.

A: we have shipped out on the 28th July.

SC Time: 2017-07-28 19:54

Q: I see that photochromic lenses includes anti-scratch and UV coating. Should I be selecting basic option under coatings? My end goal is purchasing glasses that have anti-scratch, UV coating and anti-glare. I do not want to pay extra for something that is already included under photochromic lenses. Thank you for your help!

A: dear customer. you should buy anti-scratch anti-glare by yourself.

GingerThompson Time: 2017-07-28 17:05

Q: I having trouble getting it to take my prescription. Can I send you a copy of my rx.

A: yes, you can , service@wherelight.com

BeckyWesterlage Time: 2017-07-28 09:10

Q: My order #2170727122447 is for single vision glasses. I submitted my prescription as written for my record on file. Please just send my order for single vision. I don't really care for bi-focal glasses and use single vision also. Thank you Becky Westerlage

A: ok, we will do single vision for you.

Oniz Time: 2017-07-28 08:15

Q: Where do I find the PD INFO on my script

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

VanessaKenny Time: 2017-07-28 08:13

Q: What happens if I have not received my shipment but your records show it was delivered? My ID is 81706081905230

A: 2017-06-26 14:47 CALGARY,AB, Delivered to community mailbox or parcel locker plz check your mail box ,i think your package was arrived

VanessaKenny Time: 2017-07-27 22:39

Q: I have still not received anything, can you please confirm when and where the shipment was delivered? ID 81706081905230

A: 2017-06-26 14:47 CALGARY,AB, Delivered to community mailbox or parcel locker shipping company says your package was arrived .

Primitiva Alexander Time: 2017-07-27 21:26

Q: Where can i find the glasses/sunglasses combine?

A: www.wherelight.com you can visit our website and choose frames.

Lesley Lusero Time: 2017-07-27 12:34

Q: Can I send you a picture of my eye prescription? I don't know how to enter when I order my glasses.

A: dear customer ,yes, you can email us .

Elvia Time: 2017-07-27 06:20

Q: I have a written prescription from my doctor however I'm not sure how to make out with it in your system because it's written in a way I don't understand, how can I input my prescription?

A: dear customer, can you send me your RX, service@wherelight.com

SheilaKeeley Time: 2017-07-26 18:37

Q: Why can't I add the ADD numbers in my prescription?

A: dear customer, can you send me your RX, service@wherelight.com

Janice Time: 2017-07-26 17:37

Q: What all can i get from you.I need progress and where they change when I go in the sun and vpme inside.I need bifocals too.hope you can help me I can't pay a lot for all this. Thank you.

A: dear customer,what can i do for you.

Denise Time: 2017-07-26 16:44

Q: Trying to order glasses but it won't accept none for one of the categories What do I do to order?

A: dear customer, can you send me your RX, service@wherelight.com

tabatha Time: 2017-07-26 11:46

Q: I was wanting to know where my glasses where. I paid for for the expedient shipping. Order is: 2170716113854

A: 2017-07-21 17:03 US, Acworth, Delivered . plz check your post box,i think you have received your package.

BarbaraWylie Time: 2017-07-26 11:23

Q: I Love the glasses Sabah in blue. I need a 6 prism out in a bifocal lens. Can that be done? There is no slot for me to type this on the order form. Thanks

A: yes,we can do it.

JoseMartinez Time: 2017-07-26 09:11

Q: I purchase a pair of clases yesterday login with my facebook account and have no data about it. ??? Have my Paypal transacción.

A: dear customer, you can log in by your email, and we have checked your order,what can i do for you?

Melissa Time: 2017-07-25 22:23

Q: Hi! I really want to place orders. Ht your system will not take my prescription info.

A: can you send me your RX, service@wherelight.com

StaceyFranklin Time: 2017-07-25 20:40

Q: How do I find out where my glasses are I paid almost $20 for express shipping? Schoolbusdriver2@hotmail.com

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

Lesly Galiana Time: 2017-07-25 18:19

Q: What is your return policy? Also, do you offer a try on at home option before purchasing?

A: https://www.wherelight.com/help.php/helpInfo-74.html you can see the policy, and you can try on on the website.

TieshaHall Time: 2017-07-25 18:19

Q: How do you alter prescription for computer glasses?

A: dear customer, you can send me your Prescription. service@wherelight.com

KathleenMiller Time: 2017-07-25 16:27

Q: I just ordered a pair of glasses. It said there was a problem with the payment. When I went back to try to fix it it said do not order again, it has been ordered. How can I tell if my order went through?? Myorder number was 2170725160929

A: dear customer, we have checked for you, your order do not have any problems.

AlexisBurk Time: 2017-07-25 15:46

Q: What does unreceipted mean on my profile screen?

A: dear customer, what can i do for you?

Courtney Waytena Time: 2017-07-25 15:21

Q: Looking for an update on order LM486244860CN Status has been unavailable for almost 3 weeks now.

A: dear customer ,we have checked for you, your order was on the Toronto，maybe the informational was not update in time, i think you will receive it soon.

Kelly Time: 2017-07-25 10:06

Q: Do I give you my prescription too and is that an extra cost ?

A: dear customer, what can i do for you?

Ginger Time: 2017-07-25 09:51

Q: Ruby Wine tint - is this a pink 80%? Phantom Black 18 and 23 - which is darker?

A: dear customer .23 is darker!

betzaida Time: 2017-07-25 05:41

Q: I place an order 2170614080200 ,received and now my glasses broke. Can I return them?

A: dear customer, can you take a photo to us of your glasses,and email us :service@wherelight.com

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