Buy Prescription Glasses Online at Affordable Prices

Rachel Time: 2019-02-24 19:03

Q: Do you have transitional lens, I am trying to submitt an order with transitional added to the lens

A: Dear Rachel, we would like to tell you that we have photochromic grey and photochromic brown .

MaryPrestigiacomo Time: 2019-02-23 07:03

Q: When I put in my prescription, it says to add PD value and there isn't one on prescription. It will not let me continue.

A: Dear MaryPrestigiacomo, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Lauren Elder Time: 2019-02-23 05:33

Q: Hi I can't work out my prescription (UK) please can you give me an email address and I can send you it?

A: Dear Lauren Elder, our email address is service@mail-wherelight.com

Alexi Time: 2019-02-22 16:05

Q: I just need readers 2.5. I dont know what those letters mean.

A: Dear Alexi, you can email us your prescription so that we can check it and tell you how to place an order.

ROMOLIAHAMPTON Time: 2019-02-22 01:16

Q: I have not received my two pairs of eye glasses. The eye glasses were ordered and payed for on January 19,2019 and I still have not received them. I would like a refund for the two pairs of eye glasses that I purchased and paid for. Sincerely, Romolia Hampton

A: Dear Romolia Hampton, We have checked your order and we need to check the prescription with you. Would you please take a photo of your prescription to us?

QvanaaGardere Time: 2019-02-20 18:29

Q: Hi! Do you ship to Seoul, South Korea? Best, Q

A: Dear Qvanaa Gardere, yes, we can ship to Seoul, but you need to choose UPS shipping.

Theresa Time: 2019-02-20 18:04

Q: I wear a over the counter 3.50 how do I order

A: Dear Theresa, you can email your prescription to us : service@mail-wherelight.com , we will check it and tell you how to order.

RebecaRosario Time: 2019-02-17 19:53

Q: I was told the frame I purchased is out of stock and to contact you. Please advise on what I need to do to get another pair, or the same pair of frames I ordered. Thank you.

A: We are sorry to tell you that the frame#97320 is not available in tortoiseshell, we only have it in red, blue, pink, black, white, would you please tell us if you want one of them? If not, please go to choose another frame which price is around $26.95 and tell us the frame number and color so that we can make changes for you.

SymphonyJones Time: 2019-02-17 09:36

Q: I was trying to make a purchase with a credit card but the site redirected me to Paypal and tried to get me to pay via Paypal. It made me very wary of your site. What is going on?

A: Dear Symphony Jones, if you do not want to use Paypal, you can use credit card, it\'s ok.

RobinDubbert Time: 2019-02-17 01:54

Q: I have a couple of questions, first I wear progressive lenses, I need them also with prism correction. I have lost the prism in my eyes. How do I switch from checking out the men's frames. Every time I click on the men's icon nothing changes. Thank You

A: Dear Robin Dubbert, what do you mean switch from checking out the men\'s frames ? do you mean the Try on feature ?

Maria L Reed Time: 2019-02-15 22:43

Q: I have a tri-focal progressive lens and both far & nearsighted. Can you do these?

A: Dear Maria, we are sorry to tell you that we don\'t make tri-focal progressive lens.

Sparks Time: 2019-02-10 09:07

Q: Order #2190201161100 My RX has a mistake on it. the right eye axis is showing 8 when it should be 80... Please help me fix this before my glasses are shipped.

A: Dear Yvette Sparks, we have made changes for you, please don\'t worry about it.

DixieLarson Time: 2019-02-09 12:31

Q: When will my recent glasses order be mailed? La Don, pink. Thanks, Dixie Larson

A: Dear Dixie Larson, we would like to tell you that it will take 20 days to be processed since we are having a holiday now, thank you for your understanding.

AprilBrooks Time: 2019-02-09 07:47

Q: Are free form lenses bifocals with no line?

A: Dear April Brooks, yes, the free from lens has no line.

Amanda Time: 2019-02-08 13:02

Q: I placed an order nearly 40 days ago and its still not here. How long does it usually take? Thanks!

A: Dear Mandy Spooneybarger, we would like to tell you that we shipped your order on Jan. 12th and the standard shipping usually takes 30-45 BUSINESS days, you should expect to receive it soon, your understanding will be greatly appreciated.

DWheeler Time: 2019-02-07 13:46

Q: My glasses have the wrong prescription in them. Upon checking it looks like everything is backwards in the prescription fields with + instead of - for the values. How can I get this fixed because I now have glasses I cannot wear.

A: Dear Donnelle Wheeler, we will try our best to solve the problem for you, would you please take a photo of your prescription and attach it in the email so that we can check it first ?

Tabitha Hernandez Time: 2019-02-07 11:21

Q: Would I be able to send a copy of my prescription as oppose to imputing the information ?

A: Dear Tabitha Hernandez, we would like to tell you that you can leave a note to let us check your prescription and attach your prescription in the email.

Gloria Time: 2019-02-06 16:25

Q: I ordered a pair of glasses and it has the wrong prescription in them looks like they doubled something and I can't see out of the glasses. I love the frame but can see out of them.

A: Dear Gloria, we are so sorry for the inconvenience,we cannot search your order with this email acct, would you please tell us your order number and take a photo of your prescription and attach it in the email so that we can check it for you first ? we will try our best to solve the problem for you.

LauraBarryJohansen Time: 2019-02-06 13:27

Q: Hi, How do I know how thin the lenses have to be for specific pairs of glasses? If I order a pair with wire on the bottom, I don't want my lense to be too thick. On some sites, they have a suggestion of lense thickness that would look best with the frames I am ordering. Thanks, Laura

A: Dear Laura Barry Johansen, we would like to tell you that we also have a suggestion of lense thickness when you choose the index, the index higher, the lenses thinner.

Suzette Sharif Time: 2019-02-06 12:36

Q: This my e-mail acct. I am sending for my sister, I have her prescription which I am sending, because I did not know how to measure. I took a picture of it. How do I send attachments?

A: Dear Suzette Sharif, you can send it to our email :service@mail-wherelight.com and please describe the problem in detail in the email.

DeliciaAskew Time: 2019-02-06 08:04

Q: If possible can I change my latest order from Madison to Fabiola in brown?

A: Dear Delicia Askew, we have made changes to your order, please don\'t worry about it.

Amanda Stumpf Time: 2019-02-05 16:12

Q: I placed an order last week. Will i be receiving a tracking number at all? Thank you.

A: Dear Amanda Stumpf, after we ship your order, we will send you a tracking number, please don\'t worry about it.

CynthiaColes Time: 2019-02-04 13:33

Q: What's your return policy?

A: Dear CynthiaColes, you can click here to check :https://www.wherelight.com/faq.php?faq=after

RachelCrenshaw Time: 2019-02-03 18:33

Q: Does the “frame only” option come with a lens at all?

A: Dear Rachel Crenshaw, we would like to tell you that the frame only has no lens. It’s only a frame with plastic lens , not real lens.

Rebekah Time: 2019-02-03 12:26

Q: i dont understand what the tint colors are supposed to be. i would like to have dark brown lenses. all solid color not gradient. which tint should i pick?

A: Dear Rebekah, we would like to tell you that you can check the picture to choose the color you want, select lenses tint, only the photochromic brown and photochromic grey will be gradient, other colors are only tint, not transition.

Wendy Whittington Time: 2019-02-02 18:46

Q: My PD is RT 27.5 and LT 27.0 and I'm having trouble finding glasses that fit my PD number I rally like the cat eye frames, can you recommend a few different pairs of glasses that will fit my PD

A: Dear Wendy Whittington , we would like to tell you that you can leave a note to tell us the correct PD, and we will try our best to customize the lens to fit your PD, if we still cannot fit your PD, we will let you konw.

Janice Robinson Time: 2019-02-01 08:58

Q: I about to place an order but I’m having trouble adding my PD numbers

A: Dear Janice Robinson, we would like to tell you that each frame has its minimum PD value, if you cannot add your PD, please choose another smaller frame instead, if you have any problem, please feel free to contact us.

DanaHenson Time: 2019-02-01 06:14

Q: Hello I placed an order today and was not directed to create an account because I paid via PayPal. Can I please get a link to create an account and can I please get my order number? This is my first order so I’m not sure how to navigate your system. Also on average how long does it take to get glasses sent to the USA? Thank you.

A: Dear Dana Henson, we would like to tell you that you can use your email account and password to log in your account on our website, and your order number is 81902010534000, it will take 6-14 BUSINESS DAYS since you chose USPS, if you choose UPS, it will only take 3-5 BUSINESS days.

Ms I Time: 2019-01-31 19:26

Q: Do you offer transition lenses

A: Dear Ms I, yes we do offer this, it is called photochromic on our website.

JoriJohnson Time: 2019-01-31 15:39

Q: I can see the notice that says "between Jan 28th and Feb 15th delivery is unavailable. If I order now, can it be shipped after Feb 15th?

A: Dear Jori Johnson, we would like to tell you that our holiday will end on Feb 13th, and we will process the orders as soon as possible, but we cannot make sure that your order will be shipped on Feb 15th, thank you for your understanding.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee