Consulting Servive Center

Jeannette Turner Time: 2017-08-22 05:30

Q: 81708080935305. Please advise shipping info for tracking. Thank you

A: 2017-08-22 14:26 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

Elizabeth Richmond Time: 2017-08-21 18:37

Q: Today, I received my glasses that I ordered and it seems that I have entered my prescription wrong. I was curious if there was a way that I could exchange them for the proper prescription?

A: dear customer, can you send your RX and email us ,service@wherelight.com.we can confirm the RX with you firstly.

ruby Time: 2017-08-21 18:22

Q: Can I receive the actual tracking info on my order 81708041246156?

A: 2017-08-21 10:18 ELK GROVE VILLAGE IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in ELK GROVE VILLAGE IL DISTRIBUTION CENTER on August 21, 2017 at 10:18 am. The item is currently in transit to the destination.

ScarlettSimon Time: 2017-08-21 17:42

Q: How can I delete my account?

A: if you confirm you will delete your account,we will help for you to delete.

Kristin Time: 2017-08-21 17:05

Q: I am trying to place an order, but cant because it is asking me for my axis. I do not have this on my script.

A: what can i do for you?

Angela moralrs Time: 2017-08-21 16:06

Q: I wanted to know if I want to order some glasses do I need to know what the numbers of frames or lenses do I use to see .

A: dear customer. yes, you should ask your eye doctor for your RX

AlexisBurk Time: 2017-08-21 15:03

Q: Could I please receive a tracking number for my recent order?

A: 2017-08-11 12:08 DALLASTOWN, PA 17313, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 12:08 pm on August 11, 2017 in DALLASTOWN, PA 17313.

JazminGonzalez Time: 2017-08-21 14:47

Q: I was wondering where are my classes. I've tried tracking them but it doesn't work.

A: I think you will receive it. 2017-08-21 10:01 HOUSTON, TX 77073, Out for Delivery, Your item is out for delivery on August 21, 2017 at 10:01 am in HOUSTON, TX 77073.

Glenda Vanhorne Time: 2017-08-21 13:06

Q: Please send me the phone number for the company. Pleade text me. I am not tec savvy. Send me info please.

A: TEL:+12069468821

JANICA BROWN Time: 2017-08-21 12:25

Q: ID: 81708031955421 2017_08-03 Kandy Eyeglasses It says completed and shipping but where is my order and tracking number.

A: 2017-08-16 14:03 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 2:03 pm on August 16, 2017.

RoxanneLafreniere Time: 2017-08-21 10:56

Q: I ordered a pair of eye glass on the 2017-08-09 the order Id is 2170809124102 and the traking number is LM545537994CN and I can not find where is my order, the tracking number doesnt work . I suppose to received my order in max 15 days . Please help me or I want reemburse . Thank you Roxanne Lafreniere

A: 2017-08-15 14:39 CNNKGD,China, International item has left originating country and is en route to Canada

SarahKirschner Time: 2017-08-21 06:45

Q: Hi can I get an update on this order please? 81708091914318 81708091551266

A: 2017-08-16 14:03 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 2:03 pm on August 16, 2017.

DianneBalmeo Time: 2017-08-20 13:51

Q: Ordered yesterday. When will it be shipped?

A: dear customer, we need time to design,and we will send it asap after we finished.thanks.

MEIKEI Time: 2017-08-20 10:34

Q: i just order a pair glass.. i forgot to type in the prescription number..and i need put in now..

A: dear customer,we send you an e-mail,and hope your reply.

Crislyn Time: 2017-08-20 10:11

Q: Do u have translation eye glass?

A: yes.we have.

Caitlin Time: 2017-08-19 11:53

Q: I only have my contact lenses prescription, is there a way to use that for glasses too?

A: sorry,you can\'t use your lenses prescription,thanks.

JacquelineAlexie Time: 2017-08-19 01:59

Q: Order Id:81708022231161 2017-08-02 Status: Confirmed Completed I still haven't received my glasses!

A: dear customer, we shipped out on 10th/08/2017,don\'t worry, it will send to you soon.

DianneBalmeo Time: 2017-08-18 22:49

Q: How to confirm shipping details? Coz it said in the email

A: Dear customer, glasses need to be designed and once it has been completed, we will email you the link you can track it.

Andra Saldana Time: 2017-08-18 21:32

Q: Do you do prisms?

A: Yes, we do.

DIANNESPELLER Time: 2017-08-18 17:43

Q: How long will it take for my order to arrive? The status is COMPLETE, but no tracking # has been provided. Thank you!

A: LW684769573CN is your tracking number, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW684769573CN

IlianaHernandez Time: 2017-08-18 13:49

Q: I was wondering how much longer to receive my glasses

A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW647137983CN

Melanie Time: 2017-08-17 19:16

Q: Hi. I wanna know which frames fit if u have a round or require large frames. Thnks

A: There\'s \"try on\" button in some glasses page.

Carol Handley Time: 2017-08-17 16:17

Q: Do you do no line bifocal and do you do the slim lense? I don't know the correct name.

A: Do you mean no line progressive? If so, we do offer it, you can go to our website to check, it is under multifocal lens.

Pereira Time: 2017-08-17 15:01

Q: Hi, Is possible I buy just the frame ?

A: dear customer,of course you can,thanks:}

Melissa Time: 2017-08-16 15:39

Q: Do i need copy of Rx?

A: ya,you should tell us your RX, that we can make it correctly,thanks

Melissa Time: 2017-08-16 15:38

Q: I live in Canada. Nearsighted. Strong Rx about - 4.50. Can i actually get glasses for -$30 ?

A: dear customer, you can try to order the glasses you like ,and you will see the price,thanks.

Tasha Time: 2017-08-16 14:52

Q: Do you have the around glasses

A: dear customer,yes we have ,you can search on our website,www.wherelight.com,thanks for your reply.

SandraHudson Time: 2017-08-16 06:59

Q: Good Day, I need to replace a pair of tortishell cateye glass frames I purchased several months ago. Would someone contact me with how this can be done. I am desperate!!!

A: dear customer, can you tell me why you want to replace it? Is there anything wrong?

Jennifer Bernier Time: 2017-08-16 03:59

Q: Hey i ordered my glasses since almost 1 month right now and I didnt received it yet. When im I gonna received it ? :(

A: dear customer, your tracking number is LM514699303CN , it had been in canada and you can track from www.17track.net

JessiPerez Time: 2017-08-15 17:40

Q: My tracking # is wrong

A: dear customer, your tracking number is LW702556926CN , and you can track from www.17track.net

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