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Consulting Servive Center

TiffanyLincoln    Time: 2018-07-24 17:58
Q: I paid $18.95 for shipping to be within 6-10 days. Today is TEN DAYS! I still have not received my glasses and they are not even showing shipped out. Why is that? I paid a lot of money to have them shipped to me quickly. I would not have paid that huge fee if it was going to take this long!
A: Dear customer, your order has been shipped out. You will get them soon.
TiffanyBrown    Time: 2018-07-24 17:20
Q: I received a text regarding my RX. I am not sure what I need to do. tiffanychancellorblakely92@live.com is the correct email address
A: Dear customer, thank you for your order, and we find that you don\'t fill Rx in system. Would you like the frame to be processed with plano lenses? If so, we can do that for you. If not, please tell me your correct prescription information. Hope your reply.
MsGardner    Time: 2018-07-24 11:04
Q: I need some assistance Kathryn A. Gardner 518 S. 3rd St. Apt. 303 Martins Ferry,Ohio 43935-1374 (740)340-7697 kathrynagardner72ohio@gmail.com
A: Dear customer, what can I do for you?
AlysenWade    Time: 2018-07-24 09:25
Q: Hello, I am attempting to place an order. When I go to the "confirm" section my lens prescription is not populating the table. I entered my prescription during the initial selection phase. Have I missed a step in uploading the prescription info for the final purchase? Thanks!
A: Dear customer, you didn\'t miss the step. You enter the message which you need to enter. Then please click the \"ADD TO CART\" and check the message which you enter.
EdyEvans    Time: 2018-07-24 06:57
Q: This is my first time ordering and I am a little hesitant about doing so...if I understand correctly it looks like the price of the frame is all I am paying for...is there no charge for the prescription? and if so is my account going to be debited more monies?
A: Dear customer, we have checked your order. If you order like before, yes. Please confirm your prescription again.
CherylVandegrift    Time: 2018-07-24 06:50
Q: How do I try the glasses on???
A: Dear customer, please click the button \"TRY ON\" on the page.
Andrea    Time: 2018-07-23 19:52
Q: Hi there, I am hoping to change the size of my frames from Small to Medium if possible. The order number is 2180723194544. Thank you.
A: Dear customer, the size of the frame is the fixed size. If you want to change the size, you need to change the frame.
KimberlyBlack    Time: 2018-07-23 14:07
Q: Hello- I am inquiring about the status of my order #2180605122149? I originally purchased for priority shipping $6.95, but received the wrong frames for my sunglasses order. Since this order is being rectified by Wherelight, is it being shipped to me priority as well? When can I expect them? Thanks!
A: Dear customer, due to the difference of the two prescription which you provide to us, we need more time to design it. We will process it ASAP.
ElaineSmith    Time: 2018-07-23 08:55
Q: I notice that glasses are described as small, medium or large. Does that mean for a small, medium face or the glasses themselves are more small, medium large.
A: Dear customer, this means that this frame is small and fit for the small face.
MiriamValdes    Time: 2018-07-23 05:58
Q: Order 2180723050028 ...ok with my address plz I need my glasses rush y Piaf delivery in 6 day /10 day
A: Dear customer, we need time to process the glasses. We will process them ASAP.
NakeishiaKnox    Time: 2018-07-22 20:33
Q: ORDER#2180707123001 HAVE THEY BEEN SHIPPED?!!! AND WHERE IS THE COUPON YOU PROMISED?!
A: Dear customer, this order is shipped out.
NakeishiaKnox    Time: 2018-07-21 20:41
Q: ORDER #: 2180707123001 WHERE IS MY ORDER?!!!! THIS IS RIDICULOUS!!!! DO I NEED TO CANCEL THESE ORDERS?!!! YOU SAID IT WAS GOING TO BE SHIPPED OUT THIS WEEK!!!
A: Dear customer, I\'m sorry. We will ship out 2180707123001 today.
chalyn    Time: 2018-07-21 17:33
Q: Can I order none prescription polarized sunglasses?
A: Dear customer, you can order none prescription polarized sunglasses, but you must choose other tint.
VickiButler    Time: 2018-07-20 18:32
Q: I ordered my glasses a week ago. Order # 2180713034307. Can I please have an estimated time of arrival? Thank you!
A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200881799002924 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.
SaraWeinbuch    Time: 2018-07-20 06:01
Q: Hi I would like to know where is my delivery located?
A: You can check the shipping status at http://www.17track.net/en/track?nums=LZ596899365CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.
Taina    Time: 2018-07-20 05:21
Q: Order ID 2180622072018 I have already contacted US customer service on this matter, and zero help was provided. In fact only the most minimum examination took place which is obvious that the person who responded to me didn't actually check any details at all. I am very displeased. My order is currently in transit BACK to the SELLER. The address needs to be changed BY the SELLER before it leaves the country. Check the details of the tracking on this item.
A: Dear customer, we have changed your address and we will re-send it tomorrow. Don\'t worry.
Maria    Time: 2018-07-19 07:16
Q: Just wondering if you guys made polarized sunglasses. I'm strolling through the website and do not see that option.
A: Dear customer, we would like to tell you that we do offer polarized lenses, you can see it under \"functional lenses\".
KimCollins    Time: 2018-07-19 06:54
Q: I was trying to log into my account and it states it doesn't exist. So how do I check on the status of my orders. When I log into my paypal the money is already taken out but the address for delivery is incorrect. order #July 18, 2018 Yvonne$66.85 Item #2180718094811
A: Dear customer, we have received this order from you, it is being processed now and you can email us the correct address so that we can check it for you before shipping.
KimberlyBlack    Time: 2018-07-18 11:36
Q: Hello-I am emailing regarding an order I received that was incorrect. I notice that another order has been made #2180605122149, but I'd like to know if it will be shipped free of charge since I payed for the first order? Thank you!
A: Dear customer, we would like to tell you that we will ship the glasses to you via standard email as you originally chose.
JessJoyner    Time: 2018-07-18 09:55
Q: Hi there, I am curious what the difference is between the Marble and the Black for "Mable Number:107" glasses. The picture make is look like the marble is more a matte finish and the black is glossy. Alas the color choice circles lead me to think the marble a different color all together? Thanks for your time on this! Warm regards, Jess
A: Dear customer, would you please tell us if you mean the difference between 1071 in \"other\" color and in \"black\" color? If so, we would like to tell you that the \"other\" color is matte black while \"black\" color is glossy black.
MaritaStull    Time: 2018-07-18 08:43
Q: Can I get a shipping number for order # 2180706073143? I would like to track my shippment. Thank You.
A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives, the information will be updated.
KimSadler    Time: 2018-07-18 06:27
Q: When will my glasses be mailed? My order number is 2180702080939. Thank you
A: Dear customer, we would like to tell you that we expect to ship the glasses to you within this week, your patience will be greatly appreciated.
BonitaVear    Time: 2018-07-17 23:16
Q: Hello, May I please have an update on my order? Thank you. Order ID: 2180709091058
A: Dear customer, we would like to tell you that we expect to ship the glasses to you within this week, your patience will be greatly appreciated.
JanetJames    Time: 2018-07-17 13:00
Q: I am aware that not all of your frames have the virtual try on feature but it seems that none of the frames I have checked do, could you tell me why it is that so few frames have this option? I'm not comfortable ordering frames without some idea of what they would look like on me.
A: Dear customer, would you please tell us the frame number you prefer so that we can try our best to add the \"try on\" feature for these frames?
TammiNealy    Time: 2018-07-17 11:58
Q: I received my order yesterday and two of my frames are bent badly and the prescription seems off.
A: Dear customer, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, and please also take a photo of the glasses to show the bent frame.
RebeccaZetterholm    Time: 2018-07-16 13:27
Q: Also, where do I upload a picture to try on frames?
A: Dear customer, we have to tell you that not all our frames have this feature, please tell us the frame number so that we can check it for you first.
RebeccaZetterholm    Time: 2018-07-16 13:25
Q: I currently have a pair of glasses that are 52-16-140. How can I find glasses that meet the same spec?
A: Dear customer, we would like to tell you that all our frames have dimensions on our website, you can choose a similar frame if you like.
CoraPerry    Time: 2018-07-16 09:44
Q: My order number is 2180705200745. It says that FOUR days ago you printed the shipping label for my glasses, but there have been no updates since then. Have they even left your facility? I'm starting to get agitated.
A: Dear customer, we have to tell you that it is in transit to your country, when it arrives, the information will be updated.
LorianneBarlics    Time: 2018-07-16 06:09
Q: Order# 2180705210423. I asked in an email for this order to be held, or cancelled. I have a pair of glasses that I can't see out of from a previous order. I do not want 2 more pairs of the same prescription, I'm waiting on a DR appt to see if t is the prescription the DR gave me, rather then the glasses that Wherelight made.
A: Dear customr, your order is held and please reply to us as soon as possible.
DemetraPresley    Time: 2018-07-15 19:06
Q: I have put in 2 service requests that no one is responding too. I placed an order on the 2nd and paid for expedited shipping and my order has still not been processed to date. I would like an update on the order and when it will be ready.
A: Dear customer, we would like to tell you that we expect to ship the glasses to you within this week. Your patience will be greatly appereciated.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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