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Consulting Servive Center

NakeishiaKnox    Time: 2018-07-15 14:37
Q: WHERE ARE MY GLASSES? THE ORDER NUMBER IS 2180707123001.
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
AliceJenson    Time: 2018-07-15 08:00
Q: There is no place to put the prism information in the percription so I wrote in the add on box Is that where I am to put my prism information?
A: Dear customer, we just can do the single vision with prism. Bifocal can\'t. I\'m sorry.
andreaquezada    Time: 2018-07-14 16:35
Q: My prescription does not show on my order. I am not sure if you received it correctly.
A: Dear customer, please send the your prescription to us by email. We will change it for you when we get your email. Hope your reply.
LyreeRahn    Time: 2018-07-14 14:03
Q: Can you tell me where are my glasses? Order # 2180618231318?
A: Dear customer, we have to tell you that since you ordered progressive glasses, the lenses need to be custom made, it will take some time to process it, your patience will be greatly appreciated.
JariusEdens    Time: 2018-07-13 12:58
Q: Good afternoon! I would like to inquire about that shipping status of my order. Please advise. Thank you!
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
Shira    Time: 2018-07-13 12:47
Q: I'm wondering how long it takes to process and ship glasses?
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
RobinRitchie    Time: 2018-07-12 09:51
Q: I like the handmade frame named tierra, are these available in bifocal lens.
A: Dear customer, I\'m sorry, this frame can\'t do bifocal.
SheriLiguori    Time: 2018-07-12 09:29
Q: I uploaded my picture to try on frames, but not all of your frames contain the Try On button. I saved about 10 pairs in my Wish List, and in less than half of them the Try On button appeared. Will you be adding it to ALL the glasses?
A: Dear customer, I\'m sorry. We will let all the frames have \"try on\".
Shana    Time: 2018-07-11 23:51
Q: What is the difference between the free-form no-line progressive lenses and regular no-line progressives?
A: Dear customer, free form will let you feel more comfortable.
RomonaSimon    Time: 2018-07-11 21:16
Q: My order # is 81806221129346 can I get an update on my order which was ordered June 22 2018
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
brendamassey    Time: 2018-07-11 15:23
Q: Hello, glasses were completed and remains in the allocating cargo for 11 days.Please continue to process so glasses can be mailed. Thank you. Order # 2180701174306
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
NakeishiaKnox    Time: 2018-07-11 12:11
Q: I am requesting an update regarding order # 21806051221. Do you know when they will be shipped? I bought 4 pairs!
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
Phyllis    Time: 2018-07-11 11:53
Q: I love the handmade glasses. I wear progressive lens and want to know what total cost would be.....approximately. Thank you.
A: Dear customer, it will take about $100.
CandiceMurray    Time: 2018-07-11 10:08
Q: I am still unable to use my discount. Id like to place my order today. Thank you
A: Dear customer, your coupon code has been used on 2180710135541. Please check it again.
ASHLEY    Time: 2018-07-11 10:02
Q: I need to make hangers to my glasses how to I update order I paid for already ?
A: Dear customer, your order has been paid already. We will process your glasses as soon as possible.
JOANNBURNETT    Time: 2018-07-11 06:26
Q: can I upload my picture so I can try on frames
A: Dear customer, yes, you can.
Katrina    Time: 2018-07-10 17:19
Q: will you be bringing SN10244 back in stock anytime soon.... I need these
A: Dear customer,I\'m sorry to tell you that this frame can\'t be back.
JessicaDavis    Time: 2018-07-10 14:38
Q: What is the status of my order? Thank you.
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
MadisonS    Time: 2018-07-10 08:35
Q: Hi! I cannot seem to find the tracking information for my order. Order ID number 2180629153011. Any help would be greatly appreciated!
A: Dear customer, we expect to ship the glasses to you within this week, your patience and understanding will be greatly appreciated.
CarolKing    Time: 2018-07-09 16:17
Q: What is the status of my order
A: Dear customer, your glasses are shipped out on July 8th. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200883841908284
Stacie    Time: 2018-07-09 15:09
Q: Hello, I would like to order Lauryn 5371 in purple. On the website, the glasses look purple but the text says blue. Can you confirm if the color is blue or purple. Thanks!!
A: Dear customer, I\'m sorry. We make a mistake. This color is purple. We have changed it.
NICOLE    Time: 2018-07-09 13:45
Q: I received an email stating that the frames that I have ordered (order #: 2180703105521) are out of stock and that I have to choose a different pair of the same price. Can I change my order to Color Flower Vine (#: 2283-1) in black? Thank you, Nicole
A: Dear customer, we have changed the frame. We will process your glasses as soon as possible.
KimberlyBlack    Time: 2018-07-09 09:19
Q: Hello- I am requesting an update regarding order # 2180605122149 I have not heard back from the company as to it's status. I received prescription sunglasses with the wrong frame. I sent photos of the sunglasses and packaging I received per your request. Will this be corrected with compliments from Wherelight? Thank you!
A: Dear customer, we have sent many emails to you. But we don\'t get your reply. Would you please tell us if the prescription is correct? Then we will check if we sent the wrong glasses or just the frame is wrong. The prescription on the new order is different from the others. Please confirm the prescription.
LejaMorano    Time: 2018-07-09 08:32
Q: Can I get lined tri-focals instead of the progressive lenses? I can't see well out of the progressive lenses. I was told that you don't make them. I really need tri-focals.
A: Dear customer, I\'m sorry to tell you that we can\'t do tri-focals.
JaelCapper    Time: 2018-07-09 06:46
Q: i placed this order#2180623064520 on 06/23/18 and paid $6.95 for somewhat expedited shipping and still have not rcvd this item, so was wondering what is taking so long? Thanks
A: Dear customer, it need to take time to make the glasses. We have shipped out the glasses on July 7th. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882782962348
SharlenaPhillips    Time: 2018-07-08 19:26
Q: Hi, I purchased some glasses a while back and my prescription is no longer seen online. Can you help?
A: Dear customer, we have sent an email to you. Please check your email.
Lori    Time: 2018-07-07 13:12
Q: Which of your glasses are just readers?
A: Dear customer, the glasses which show single vision can do readers.
NakeishiaKnox    Time: 2018-07-07 13:08
Q: Hello! I just ordered 4 pairs of glasses and did not get my 30% discount! I am a NEW customer and my order number is 2180707123001. Can you apply the discount??
A: Dear customer, our coupon code is used on from July 1st to July 5th. Your order is out of the time.
kenz    Time: 2018-07-07 06:00
Q: On the sunglasses page for women there is a picture with a lady holding glasses. What are those glasses?
A: Dear customer, this frame is sold out. This frame is the same with that one. You can choose the tint Blue mirror finish polarized . https://wherelight.com/wl/GetInfo-969.html
vannychhoeun    Time: 2018-07-07 05:10
Q: is there any promotion for first time buyer?
A: Dear customer, there is a space when you open our page first. You will get a $5 coupon code when you fill in a new email.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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