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Lorri Nick Time: 2019-10-22 09:28

Q: I receive my glasses on Saturday I love them after wearing them a while I need to adjust them as they were to tight so I followed the directions to do that and as I tried tomadjust then the bow on the side broke right off........Now what???? My name is Lorri Nick Order number 190930134130. please can you help?

A: Dear Lorri Nick, please don\'t worry, we will help you. Would you please take a photo of the glasses and attach it in the email so that we can check it for you ?

ShaylaDavis Time: 2019-10-20 09:23

Q: I submitted a previous question and was unable to respond with the PayPal transaction number here it is 31R39510D37164241 and my email is shayladavis10@yahoo.com if you wouldn't mind responding to me there please.

A: Dear Shayla Dvis, we will help you, would you please describe your problem in detail ?

Janine V Time: 2019-10-19 07:33

Q: My tracking number says my package was delivered, but I never received anything. I am checking with the post office to see what happened. I was so excited to receive my frames. How do I get my order resent if USPS lost my order?

A: Dear Janine V, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email.

CONNIE Time: 2019-10-18 17:20

Q: Can I buy glasses that I can wear all the time with just a plain clear lens???? No magnafied lens, I want to wear them all day. Thank you

A: Dear customer, if you just want Plano clear lenses, you can choose Frame Only.

ShaylaDavis Time: 2019-10-17 09:22

Q: I submitted an order and paid via PayPal but it's not showing that i ordered on the website. However I got a confirmation email from PayPal. I tried to submit a question to customer service but I need an order number which I obviously don't have. Can someone please help me out?

A: Dear Shayla Davis, would you please tell us the transaction number in Paypal ?

Amy Time: 2019-10-16 16:51

Q: Trying to order reading glasses +3.00 how do you do that ?

A: Dear Amy, we would like to tell you that you can choose single vision reading lenses and fill +3.00 in sph.

RobxanneLopez Time: 2019-10-16 14:15

Q: I want to know my order satatus

A: Dear Robxanne Lopez, we would like to tell you that we have shipped your order out.You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X59190449966240&requester=WT/trackdetails

Jacqueline Time: 2019-10-16 08:23

Q: Do you bevel and polish the edges of lens for free?

A: Dear Jacqueline, we would like to tell you that our optometrist will bevel and polish the edges of lens according to the prescription and the frame.And it\'s free.

Si Time: 2019-10-16 08:16

Q: I’m confused why I’m being refunded money when I wanted to know the status of the glasses, I still wanted my order.

A: Dear Si, please check your email. We have replied you in email.

Si Time: 2019-10-15 12:11

Q: Hi, I recently ordered glasses from here and the money was taken out from paypal. I got an email from paypal but no confirmation email from here so just trying to figure out what’s going on because it’s been a little while now. I put my order in end of September.

A: Dear Si, would you please tell us your order number ? Then we will check it for you.

Emma Time: 2019-10-15 05:32

Q: I'm trying to reorder a pair of glasses that I broke. Looking at my order history, I got lenses with "medium purple" tint. Which of your current tint options would be closest to "medium purple?"

A: Dear Emma, we are sorry to tell you that we don\'t have the tint which is similar to the \"medium purple\" tint now. But we recommend you the \"hyper grey\" tint and \"fuchsia\" tint.

MyrnaAlmeyda Time: 2019-10-14 15:06

Q: Hola. Hay algún tipo de garantia. No veo bien con los lentes. Tengo que usarlos bien abajo en la nariz para poder ver bien. De lo contrario veo el cambio de lentes

A: Dear Myrna Almeyda,we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which eyeglasses have problems ?

zahirafontanez Time: 2019-10-14 13:35

Q: Hola recibi un email que mi pago no se a recibido pero el número enviado no coincide con mi orden pueden ser mas específico por favor ya que la montura que quiero el especial termina hoy!

A: Dear Zahira Fontanez， we are sorry for the inconvenience brought to you. We would like to tell you that we have received your money and your order is being processed now.

ThelmaJones Time: 2019-10-14 11:08

Q: Trying to track my glasses please help.

A: Dear Thelma Jones, we are sorry for the delay. We would like to tell you that we will ship your order out on Thursday. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Ofelia Chemidlin Time: 2019-10-13 15:39

Q: Hi, I am mostly farsighted, so I just need to be able to have glasses that are for reading. I want to order sunglasses that are listed as single vision. My prescription, the doctor added +1.50 to each eye. Can I just leave those out for reading glasses or is that part of my reading prescription? I can send a photo of prescription if you require that. Thanks!

A: Dear Ofelia Chemidlin, would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

Andrea S Time: 2019-10-12 23:06

Q: I was curious if there was an estimate of when my order wpuld be shipped out? Its been a while and i paid for express shipping. Thanks

A: Dear Andrea, we are sorry for the delay. We have checked your order and we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Misha Webb Time: 2019-10-12 14:19

Q: I entered the coupon code bit when i purchased it did not subtract the discount from the price.

A: Dear Misha Webb, we are sorry to tell you that if you chose a discounted frame, the coupon can not be used in this order.

Taneesa Harris Time: 2019-10-12 12:11

Q: Can my insurance cover the cost of my glasses?

A: Dear Taneesa Harris, we are sorry to tell you that we can only offer you a receipt.

LidaRodriguez Time: 2019-10-11 18:14

Q: Hi, I would like to know if the frame description it said that the range of the PD is from 58-80, why don't let me put a 60.

A: Dear Lida Rodriguez, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 55.

Patricia Time: 2019-10-11 15:20

Q: I am trying to order glasses but it doesn't allow me to add my correct PD the way it was given to me. And I have an Add # but it is in the middle of the right and left.

A: Dear Patricia, please don\'t worry. Would you please take a photo of your prescription and attach it in the email ?

Neffie Time: 2019-10-11 12:58

Q: Hi I have submitted a new customer review with a photo and message but have not received coupon in return.

A: Dear Neffie, we would like to tell you that if you submitted a new customer review with a photo on our website, we don\'t offer $5 coupon now. But we will add the points to your account.

Sharon Time: 2019-10-10 06:49

Q: My PD is 53, every time I try to select lenses, this PD is grayed out and I can't select. How do I select my prescription with a 53 PD?

A: Dear Sharon, You can click this link to choose small size frame : https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&size=1&from=list

Barbara Bolding Time: 2019-10-07 18:51

Q: I can not find the pd info on my prescription. Can you help. Thanks

A: Dear Barbara Bolding, would you please send us a photo of your prescription so that we can check it for you ?

JuanitaLee Time: 2019-10-06 07:50

Q: I am trying to save my new prescription, and I do not have an "Add" value on my prescription and the site will not allow me to choose none. Is the an error on my prescription or with the site?

A: Dear Juanita Lee, Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you.

Tammy Time: 2019-10-05 19:25

Q: Hi im using reading glasses or to see more better close can i get glasse but with the blue light? I wanna order but im not sure how

A: Dear Tammy, we would like to tell you that you can choose bluelight protection lenses and fill your prescription.

JihonaBoney Time: 2019-10-05 05:47

Q: I just seen the email, Thankyou and Disregard the last text

A: Dear Jihona Boney, you are welcome.

JihonaBoney Time: 2019-10-05 05:44

Q: Hello, I having a very bad experience I wanted my glasses delivered to my PO Box but the company could not do that. So I received an email for a change of address, I replied to the email with a home address and it's been two days and I haven't received any response back and my package hasn't been shipped even though I paid for express shipping, HELP Please

A: Dear Jihona Boney， we would like to tell you that we have changed your address and sent the email to you. You can check your email.

lexibugg Time: 2019-10-04 16:41

Q: i'm wondering, i want the CARI SN: LM6618 but the highest diopter is -5.00 and i need -6.50. can we custom order this even if at an additional cost? i really love these glasses and i do know the lens will be thick

A: Dear Lexi Bugg, we are sorry to tell you that we can not do this for you because the shape of the frame is very special.

magdalenagarrido Time: 2019-10-04 14:11

Q: Hi! I’ve got a prescription but I don’t know how to put the data in the order. Please can you help me to choose the right one? Thank you very much

A: Dear Magdalena Garrido, Would you please take a photo of your original prescription which contains PD value and attach it in the email?

Jennifer Time: 2019-10-03 17:17

Q: I am trying to fill in my PD, however it won’t let me choose my number (58) as it’s all greyed out.... how can I order glasses if it won’t let me fill in my number?

A: Dear Jennifer, we are sorry to tell you that if you can not choose your PD, we suggest you to choose other smaller frame.

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