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Consulting Servive Center

RoxsanaHerrera    Time: 2018-08-15 13:15
Q: IM CHECKING ABOUT MY SHIPMENT- THE TRACKING NUMBER HAS NO INFORMATION LY556433859CN
A: Dear customer, you can check the shipping status at http://www.17track.net/en/track?nums=LY556433859CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.
SandraV    Time: 2018-08-14 12:50
Q: I just placed an order 2180814124523 and for some reason the color changed to white. Can you please change it to purple? Tank you This is the Raleigh Model/ Thanks
A: Dear customer, we have changed it for you. Please check it again.
TeresaGonzales    Time: 2018-08-13 13:37
Q: I just got my cateye glasses in the mail today and one of the sides on the frame is loose. This is my second pair of these so I know something is wrong with them. I need to return them and/or have them remade. Please let me know? The order number is 2180725183337. Thank you.
A: Dear customer, I\'m sorry to hear that. Please send the picture of the glasses to us by email. We will solve the problem when we check the email. Hope your reply.
SandiNowosielski    Time: 2018-08-12 09:30
Q: i see that my glasses were changed to different lenses because of prescription strength. does this mean the glasses will be thinner or thicker? my order number is 2180812085246
A: Dear customer, your new prescription are stronger to before. But the lenses thickness is still 1.55. Your glasses will be thicker.
LeslieJ    Time: 2018-08-11 11:18
Q: Many of your frame sizes (e.g. width) are incorrect. I found this, as some of the same frames are sold on several other sites. I would like to order some glasses, but not sure what I would be getting. Do you have any plans on correcting the information? Thank you.
A: Dear customer, thank you for your advice. We may have different parts of the data to display the data.
KaelaRose    Time: 2018-08-09 18:46
Q: Hi my i have please my glasses order on August 6 my bank had cleared your payment of order 2180806045116 are my glasses in process order.??
A: Dear customer, we would like to tell you that it is still being processed and when it is shipped out, you will receive a tracking number.
MariahHeck    Time: 2018-08-09 06:51
Q: I just placed an order and it says all my frame colors are out of stock. I only want the frames that I have chosen and not a replacement. Can I wait for them to come back in stock?
A: Dear customer, we would like to tell you that all the frames you chose are available.
WendyMalkin    Time: 2018-08-08 19:47
Q: Hi. I'm ready to place my order, but for some reason I'm being charged for shipping. Your website says free shipping---please clarify. Thank you.
A: Dear customer, we are free shipping for some areas ,not all. We will work hard to improve our work in this area.
JENNIFERTURNER    Time: 2018-08-08 14:14
Q: Received glasses and as I was putting them on the ear piece broke what are my options
A: Dear customer, I\'m sorry to heat that. Please send the picture of the glasses to us by email. We will solve the problem when we check the email.
KimberlyBlack    Time: 2018-08-08 13:30
Q: Hello- I've been trying to track my order #2180622001549 from July 26th. The order states it was shipped, then the order says shipment allocating. Can you please confirm as to where my order is? Thank you, Kim
A: Dear customer, this order is on the tract to America. The free shipping will take 30-45 business days.
ArleneMajor    Time: 2018-08-08 08:40
Q: What if my prescription suggest a lens for blue light? I don't see that as an option
A: Dear customer, you can click the \"Functional Lens\", then choose \"Bluelight Protect\".
Andrea    Time: 2018-08-08 06:53
Q: Regarding my last message- my alternative email is actually andygogo@live.com. Thank you
A: Dear customer, we have changed the your email. We get your message that you want to change the frame. Please tell the new frame. Hope your reply.
Wendy    Time: 2018-08-07 11:15
Q: Hi. Do you offer any keyhole bridge frames?
A: Dear customer, yes, you can check the frame like 3113,2283
PriscilenaShearon    Time: 2018-08-06 16:16
Q: Can glasses be returned if I don't like them
A: Dear customer, if you don\'t like them, you need return them to us. We just refund 50% to you,because glasses are custom product.
VivianSantos    Time: 2018-08-06 12:20
Q: Is there an option where I can "try on" using a photo? I can't find where?
A: Dear customer, the button \"TRY ON\" is on the top left corner of the product page.
JariusEdens    Time: 2018-08-06 10:47
Q: Hello, I would like to inquire about the status of my glasses. It has been almost 20 days since I placed my order. I would like to have a refund if I do not receive them by tomorrow. If you could please provide me an update immediately, I would appreciate it. Thank you.
A: Dear customer, we have checked your order. Your glasses has been shipped out on 23th/07. Please contact your local post office first. If the logistics information is still not updated on the end of this week, we will remake it for you without any fee.
LorianneBarlics    Time: 2018-08-05 20:19
Q: I placed an order, 2180805201337. I used a code from Wherelight for 20.00 off, it said it was used, but I was charged the full amount. Please refund the 20.00 for the coupon, thank you.
A: Dear customer, we will refund the fee to you soon.
KimHelms    Time: 2018-08-05 17:28
Q: Can I get a shipping status?
A: Dear customer, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882804963230 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.
sharonmackey    Time: 2018-08-05 07:20
Q: can I buy frames and have my prescript ition lenses put in
A: Dear customer, yes, you can.
GlendaBright    Time: 2018-08-04 21:46
Q: Hello, I placed order on 6/12/18 for the self frames without lenses (order ID 2180612203237), which I received and waited to take to my eye doctor and have the prescription put in them; however, the office is stating that they cannot remove the lenses that are in the frame. When I ordered, I specified no lenses/prescription. The lenses that came in them are very dark like sunglasses. Please advise if this is normal practice to add lenses that cannot be removed?
A: Dear customer, the lenses on the frame can be removed.
MaryAnnaRonquillo    Time: 2018-08-04 12:24
Q: is there a size chart? I don't know if I need small medium or large
A: Dear customer, you can find the size on the product page. Please check it again.
KIRAMOTLEY    Time: 2018-08-04 11:24
Q: When would the payment be charged to credit card?
A: Dear customer, we have checked your order. Your order has been paid already.
PaxityGreene    Time: 2018-08-03 17:35
Q: My glasses arrived but the lenses fit in the frame very poorly and have big gaps. I am afraid the lenses will fall out. Please help!
A: Dear customer, please send the picture of the glasses to us by email. We will solve the problem when we check the email.
VickiButler    Time: 2018-08-03 17:12
Q: I would like a refund for my glasses. They just weren't what I thought. How do I go about doing this?
A: Dear customer, we are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Prescribed glasses will receive a refund of 50% their original.
Stephanie    Time: 2018-08-03 11:30
Q: What is Premium coating? what's the difference between that and Anti scratch & glare
A: Dear customer, the premium coating is containing the Anti scratch & glare. And it is the better effect than Anti scratch & glare.
TeresaLeyva    Time: 2018-08-03 09:15
Q: I HAVE BEEN CONTACTED MULTIPLE TIMES TO PICK OUT NEW PAIR OF GLASSES DUE TO THE ONES I ORDER BEING OUT OF STOCK. THE PRICE NEEDED TO BE CLOSE TO 25.95. HERE ARE THE ONES I WOULD LIKE TO REPLACE AND MY PRESCRIPTION. 92120 COLOR OTHER RIGHT EYE OD SPHERE -2.00 CYLINDER -0.75 AXIS 106 PD 31 LEFT EYE OS SPHERE -2.00 CYLINDER -0.50 AXIS 20 PD 32 I WOULD LIKE ANTI GLARE/SCRATCH ADDED AND THIS IS CLOSE TO PRICE. THANKS, TERESA LEYVA LEYVAMT@AOL.COM
A: Dear customer, please place an new order, and we will refund to you. Hope your understanding.
KathrynGardner    Time: 2018-08-02 10:09
Q: i am trying for the second day in a row to buy my glasses from you. why aren't you listing a telephone or fax number on your website or returning my request fora phone call. i want to complete order 218080185925 with custom specifications I want to confirm the order with you.i need this order expressed shipped call me 7403407697
A: Dear customer, we have called you, but can\'t get the response. Please check the order information on your account.If you want to change something, please contact us by email.
Sandy    Time: 2018-08-01 19:35
Q: Why has my package not left your facility. Tracking says it's awaiting usps 9400110200828798254404
A: Dear customer, the package has been delayed due to the bad weather. They will recovery soon. Don\'t worry.
ALESIA    Time: 2018-08-01 09:37
Q: Good Day, I just check for the shipment of my eyeglasses and see that they was not shipped. I had to verify the payment to your company before my bank would release the funds because of the location. This transaction was verified on the JUL30 to Intl Debit Card Purchase YJF WHERELIGHT COM CHONGQING $140.93 Appears on statement as: Intl Debit Card Purchase YJF WHERELIGHT COM CHONGQING. And please ship my eyeglasses as soon as possible.
A: Dear customer, your glasses has been shipped out. You will get it soon.
VictoriaWilkinson    Time: 2018-08-01 07:33
Q: my perscription says OS Axis 83. Is this the same as 083? I have never used your website. What sort of quarntee do you have? This is a new perscription.
A: Dear customer, yes ,83 is the same as 083
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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