Consulting Servive Center

NicoleGormley Time: 2018-09-01 19:26

Q: Is sea gray 20 tint dark enough for a sunglasses lens? I wear them primarily for driving.

A: Dear customer, this color is a little light. You can choose phantom black 23.

CarelesePurdie Time: 2018-09-01 18:29

Q: Do you take insurance? Thank you

A: Dear customer, we have to tell you that we do not accept it.

Martha Todd Time: 2018-09-01 11:43

Q: Can you do virtual try on

A: Dear customer, can you tell us the frame number first?

RobbieBrowning Time: 2018-09-01 09:54

Q: I am sending a second request....i need to send my sons glasses back for the roght eye blury please call me at 8135269686

A: Dear customer, would you please take a photo of the original prescription with PD from the doctor so that we can check it for you first?

EmilyKuhl Time: 2018-09-01 09:11

Q: Hi! I Just received my package (order # 2180815171913) and both glasses are supposed to have high index 1.61 for thickness. The Taibrea pair is significantly thicker than the Moana pair. I can attach a photo later. Can I get a new pair with the correct thickness, or at least a refund?

A: Dear customer, please take a photo first.

FrancineLam Time: 2018-09-01 08:55

Q: If I choose to buy frames and have my local eye doctor put in lenses. Is that possible with your frames?

A: Dear customer, you need to check with local optical shop if they can put lenses into our frames first.

MaryWright Time: 2018-09-01 07:54

Q: I had a pair of glasses picked out but I wanted to keep shopping before I checked out.... but now it says there's nothing in my basket and the order has already been placed (but not paid for). I want to go back and make changes.

A: Dear customer, we have received your order and payment, it will be processed immediately.

DorrisaCarter Time: 2018-09-01 05:32

Q: On one of my orders its not giving me the option to choose the lense thickness...why is that?

A: Dear customer, can you specify the question so that we can check it for you?

RaquelMartinez Lopez Time: 2018-09-01 01:20

Q: Hello, I ordered a pair of vision glasses a few minutes ago and I didn't selected "anti-scratch and glare". Is it possible to add it now? How can I pay for it? Thank you!

A: Dear customer, we have made changes for you.

TINALOTT Time: 2018-08-31 22:05

Q: I WOULD LIKE TO ORDER REGULAR GLASSES I DO NOT NEED MEDICINE IN THEM HOW CAN I ORDER

A: Dear customer, would you please tell us if you mean otc reading glasses?

Terri Miller Time: 2018-08-31 20:42

Q: How do I try them on ?

A: Dear customer, can you tell us the frame number so that we can check it for you?

theresaGroth Time: 2018-08-31 20:24

Q: did my order go through . I never got a email my order# 2180831201106 payment says gone

A: Dear customer, we have received your order 2180831230437 and it will be processed.

Leticia Calvin Time: 2018-08-31 18:52

Q: Hello, I got the moana glasses and one of the little diamond crystals fell out and I lost it, do you think you can send me a crystal so I can pop is in and replace it. I'll pay for the crystal and shipping

A: Dear customer, can you take a photo of the glasses first to show us the problem first?

ReneWilliams Time: 2018-08-31 12:18

Q: How do I select the size of the frame? You have small, medium and large listed? My pupil distance is OD 34, OS 33 and OU 67.

A: Dear customer, you can measure your current frame first, then please choose a frame of similar size on our website.

Lindsay Time: 2018-08-31 11:08

Q: Hi , I want to know how make my prescription with a bi-focal vision. When I try , I can't put the ADD. So , can you help me please ? It's my prescription : O.D. : +0.50 , -0.25 , 075 and +2.00 O.S. : +1.00 , -0.50 , 085 and +2.00

A: Dear customer, you need to choose bifocal first,then you can enter the prescription.

DominicCannon Time: 2018-08-31 10:35

Q: Hello, I have a pair of glasses I received and one of the arms is loose and wobbles, the other arm is in good condition. I submitted a comment a few days ago but haven't hear back. Thank you.

A: Dear customer, we have to tell you that wedid not get your comment before, can you take a photo of the glasses and attach it in the email to show us the problem first?

john Time: 2018-08-30 18:39

Q: hi I just received my husband's glasses and are so big for his head , I have been buying 2 pair of glasses for me and they was awesome, I plan keep using your page cuz I love your glasses, just my husband's glasses are so big his face, is a way you can do some for us????, i gonna be your client for a long time. I apreciate if you can do some for us.The next week I gonna buy my daugther;s glasses too. I gonna be wating for your help , thank you.

A: Dear customer，can you tell me the order number and we need to check it. please let he wear our glasses and take a photo and attach it in the email.After check it, we will solve the problem for you.

TonyaWashington Time: 2018-08-30 17:05

Q: I didn't get a confirmation email about my order but it has been taken out of my account... Please confirm

A: Dear customer, we have received your order number 81808281018402.Your glasses will be shipped out asap.

Silvia Ramos Time: 2018-08-30 16:42

Q: hello I would like to know where my order is already 4 days ago that supposedly has USPS only tell me that it has a label order to be sent and it does not appear that it has been sent I want to know why it is not delivered and I have two weeks I placed the order. ..????????????

A: Dear customer, sorry for keeping you waiting. Because you chose sunglasses which should be personal designed in the factory.We only processed it within less than a week and sent it to you.Please wait and you will receive it within 7-14 business days.

yolonda Wallace Time: 2018-08-30 16:16

Q: Trying to make a new order. Computer is askinge for a pd value. It is 0. It won't accept my order

A: Dear customer,i have written an e-mail to you and told you how to measure PD. Please check your mail box.

Louise Ross Time: 2018-08-30 15:56

Q: Hi do you ship to Scotland and if so how much roughly would it cost. Thanks

A: Dear customer, we can ship to Scotland and if you choose Ups, the shipping fee is $18.95. But we can send to you by usps，it is free shipping.

DebraKerstetter Time: 2018-08-30 14:12

Q: Do you off lenses that can darken when outside

A: Dear customer, we can do photochromic grey and photochromic brown lenses that can darken when outside.

Vee Time: 2018-08-30 13:09

Q: I need to order bi-focal sunglasses. Suggestion? Venitra Clark

A: Dear customer, we can not use sunglasses to be made with bi-focal lenses.

LINdaHensley Time: 2018-08-30 10:05

Q: The Genista frame number is 10086 and my question is: does the lens come with a natural pinkish tint as shown or is that added?

A: Dear customer, the lenses will with a natural pinkish tint. You don\'t need to add it.

Kelly Time: 2018-08-30 07:48

Q: Please help with my rx

A: Dear customer, can you take a photo of your original prescription and attach it in the email? We will read and check for you.

Dajah Time: 2018-08-30 07:44

Q: Hello. My name is Dajah. I was wondering if you have any blue light filters available for your glasses? Thanks

A: Dear customer, we can do Bluelight Protect lenses for you.

TammiNealy Time: 2018-08-30 06:35

Q: What is the english translation of the phrase on the new Kameko round frame?

A: Dear customer, can you take a photo of that frame and attach it in the email?

VioletAlvarado Time: 2018-08-29 12:16

Q: I wanna know the status of my order

A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives, you can track it on USPS website.

LINdaHensley Time: 2018-08-29 12:10

Q: does the genista handcut frame and lens have a natural pinkish tint to the lens as shown or is that added

A: Dear customer, would you please tell us the frame number so that we can check it for you first?

DorothyTucker Time: 2018-08-29 12:03

Q: Can I get transitional Progressive and prism in a pair of glasses

A: Dear customer, we have to tell you that we do not offer it.

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